|Flights arrive in||California|
|Flights depart from||Auckland Intl|
|Airlines||Fiji Airways, Air New Zealand, Hawaiian Airlines, Virgin Australia, Qantas Airways, Delta, Air Tahiti Nui, Sichuan Airlines, China Eastern, American Airlines, United Airlines, Cathay Pacific, China Airlines|
Pros: I liked the complimententary pillows and blankets.
Cons: The crew was not friendly at all. I had to ask for snacks from the crew in the back of the plane. The seats were not comfortable and the entertainment was dated and old.
Pros: The crew was amazing! The seats in a business class were very uncomfortable.
Cons: It’s hard to compare after my recent flight on Emirates which was superb.
Cons: planes seats dirty chewing gums stuck on seats talking of entertainment not everyone will prefer to watch what is being played there arw children and elderly thats needs to be considered
Pros: I have been traveling at least 4 times in a year for last 20 years. I never had such a worst staff specially the Msnager of Fiji airline ground staff at Sydney airport named Christopher. Such a rude ignorant person. The amount of luggage including baby stroller I traveled from Los Angeles to Nadi. Nadi to Sydney was perfectly fine. When I checkin from Sydney to los angles, the Fiji manager said you have to pay for stroller. I said I came all the way from Los Angeles to Sydney like that and I even showed the tags too, Christopher said Sydney has different policy. I left the stroller to him and Saud to him keep it for your kids and came back home without baby stroller.
Cons: Worst Fiji ground staff at Sydney airport
Pros: crew very helpful
Cons: larger meal would be niice
Pros: The seat was super uncomfortable and they switched out flights 3 times so the layovers were extremely long.
Cons: Not switching our flights three times and not accommodating us like we had originally paid for.
Pros: Have flown most carriers to Australia and NZ. Air NZ by far the best. I mean, I am flying cattle class, so its never going to be great. However, compared to the other carriers available, the seats are the most comfortable and have more legroom. If you can afford their sky couch, do so. Food is edible (and, to me, most airlines are not) and was nice to get WiFI all the way across for just a few air points.
Cons: Would be nice if the seats had a foot rest, but this particular 777 did not. I have short legs.
Pros: good movie selection
Cons: we were o board @ 7pm & the captain & his crew arrived @ 7pm which made the flight arrive late & stressful for many transferring passengers
Pros: Skycouch! Decent legroom Comfy seats Good food and wine
Cons: Legroom can be better
Pros: Crew were fantastic
Cons: Entertainment choices
Pros: 9 hr flight, well taken care of by attendants and good timing... food, beverage and amenities.
Pros: The crew did the best with the hand they were dealt.
Cons: This flight was extremely disorganized and Hawaiian Airlines did a terrible job of updating the situation to its guests. We had no idea our plane was 4 hours delayed because their websites never displayed that (said everything was on time). We only found out when we went to board and they informed
Pros: The crew were very pleasant.
Cons: The flight was (remarkably for Hawaiian Airlines) very late.
Cons: it was a 20 minute trip, it was fine and easy
Pros: Entertainment choices good
Cons: Worst food offerings. Not enough food offerings for 10 hour plus flight. Poor entree quality for international flight.
Pros: The seats have a great amount of leg room.
Cons: It is nice that they offer a complimentary meal. However, the vegetarian option did not taste good.
Pros: I called several days in advance to request a gluten free meal, they said they processed the request, but there was not a gluten free meal for me on board. When the crew found out the problem they rummaged in the gallery and came up with a couple snack bars without gluten for me. They were awesome.
Cons: Requesting a special meal in the time frame required and then it not being on board was really heard with Celiac's.
Cons: Food and more space
Cons: Although i requested Halal food, way in advance when i booked my flights, Non was provided.
Pros: everything from the boarding and check-in process
Cons: Seats too close together
Pros: premium economy! excellent service in LAX by QF ground staff on transfer
Pros: Great seats on the 787 dreamliner
Pros: The food and the entertainment onboard.
Cons: Flight was late and i missed my connecting flight in Sydney.
Pros: The service and entertainment provided
Pros: On time
Cons: No inflight entertainment available.
Cons: Boarding process was really poor. Long line for just dropping a bag off that I already paid for.
Pros: The crew was some of the best I’ve ever had.
Pros: Although the take off was delayed (having nothing to do with the crew or airplane or LAX), we arrived right on time. Good food. Great in flight entertainment. I appreciated the low lighting levels while we were trying to sleep/rest.
Cons: The plane needs more bathrooms.
Cons: Vegan options
Pros: The crew was amazing. My seat was comfortable.
Cons: The plane was delayed. It arrived over 25 minutes after it was originally scheduled to.
Pros: I liked getting a pillow and blanket. Movie selection was good but could be a little better.
Cons: The food selection was "meh." I am a vegetarian and I wish I was told during booking to request a veggie meal. I would have given an "excellent" score with vegetarian options readily available and better movies.
Pros: Excellent service
Pros: great entertainment options
Cons: horrid food
Pros: Very solid experience and comfortable
Pros: I was able to pick a seat with no one next to me and gathered 2 blankets and 4 pillows and sleep pretty well. I also appreciated boarding back to front and departing on time! Woo! TV Screens were new and updated which was also nice.
Cons: The movie selection was a lot of sad and intense dramas. A few more comedy's and light hearted films would have been preferable.
Pros: Sichuan is a good basic airline. No frills but they get the job done. Our flight was on time and the staff very professional
Cons: Got notice a few days in advance of a "flight schedule change". At first I couldn't figure out what the change was since departure and arrival times were the same as original flight. Then I noticed that the actual date had changed from October 14 to October 17. Three days later is the only option! You have got to be kidding!
Pros: I thought service was outstanding and efficient .... like they passed out a box of food with water.....rverybody got one .... fast and efficient
Pros: Crew is so polite!
Cons: No wifi, no individual entertainment screens, no power. TV screens looked like an old VHS tape (static).
Pros: services offered by the cabin crews . It's a team looks which has been well trained which can be tasted in all details of their service to passengers . Smiles ,considerateness ,caring passengers' needs ,focusing on thir job all these merits can be found every where in the cabin . And none of their crew memmer was taking care or chatting about their personal affairs .Unfortunately which is easily can be found in most of airlines in China including those huge Chinee airlines comparing with SiChuan .It's a team deserves our respect.
Cons: Flight was delayed by 4.5 hours but they did not make any announcements on the PA. In fairness, they provided a meal voucher and partial refund o. The spot.
Pros: Crew is friendly and helpful.
Cons: Seats are distinctly too small in both directions.
Pros: Everything was normal, nothing amazing
Cons: Food, the didn’t have vegetarian options and everything was in chinese
Pros: Crew was supportive
Cons: Improve food quality and variety for vegetarians
Pros: Crew was very helpful and friendly. Seats are a little bit too small with a little bit not enough room side to side and front to back.
Cons: Seat size would be my only complaint.
Cons: Food was horrible to Tv screen not working for a long flight it’s not nice
Pros: Very friendly professional crew. Very comfortable business seats.
Cons: Nothing on this flight
Cons: Flights could be on time. Every one of the 4 flights were late. Also it would be nice to offer a snack that doesnt contain wheat and sugar.
Pros: They quickly rebooked us after cancelling our original flights
Cons: The British Airways experience was awful. American should be ashamed for selling that business class seat. The seats were confusing, uncomfortable, and tiny. I feel like I paid a full price rate for a stripped down and discounted product. Not flying BA ever again if I have a choice.
Pros: The crew was great!
Cons: American has had maintenance delay nightmares all week. Including this flight, where we switched gates and still was delayed significantly.
Pros: Crew and entertainment.
Cons: Offer more food and beverages due to long delay and sitting in the plane for over an hour before take off.
Pros: Great flight in United Express. All around excellent journey, service, plane.
Pros: The staff was accommodating and worked hard to make us more comfortable and be helpful when possible- there was a lot of turbulence so dinner was served late and there was a lot of time we couldn't move about but they made the best of it.
Cons: The added benefits of the Air New Zealand long flight planes of the entertainment like mini games and the footrest into bed as well as my husband and I not being seated in between two people but being on one side or the other.
Cons: A little more shoulder room and a spot where I can charge my phone on flight to be able to watch a movie.
Cons: The crew was friendly but because of 5 flight delays we missed our connections in Amsterdam and got stuck in Houston for the night. United airlines did not even give us a voucher for a hotel this causing us to spend more money. We will now arrive in Amsterdam a whole day late missing our check in
Pros: The onboard crews were excellent. The entertainment was good too. However, the HK check in counter staffs were terrible, rude, condescending, unprofessional. They left bad tastes in our mouths and ruined the whole trip experience.
Cons: Cathay HK check in counter staffs need to be courteous, respectful, and professional. They need to be trained not to be rude, condescending, disrespectful, unprofessional
Pros: Vegetarian oriental meal was good. Movie selection was good.
Cons: Plane was delayed 1 hr. I was not notified on time to go make arrangements to go to the airport a little later.
Pros: I liked the comfort of my location and seat
Cons: No wifi on a over 14 hour flight is ridiculous in this day and age. They didn't have wifi on both my flights. I would think twice before flying an airline so far without wifi.
Pros: Very disappointed in the service provided
Cons: Contact the customer for flight changes instead of doing it automatically for the customer. I woke up to text messages letting me know my flight was changed from 0635 to 2135. I had major plans for the next few days and couldn’t afford to take that risk.
Pros: Seats are alright... good thing I don’t have a seatmate so I have a little bit more room to move.
Cons: I miss the free giveaways or little travel gifts that they used to give.
Pros: The seat was better than other airlines.
Cons: The food options for vegetarians.
Cons: It was a scary flight that I couldnt even sleep! I dont feel safe flying with China Airlines! Rude staffs, planes are shaking, food was ok, no selection of drinks (only tea and water),
Pros: Very great!
Cons: Hard to get better!
Cons: Delayed by two hours. Completely disorganized boarding process. Staff were not service oriented. Would not recommend China airlines to anyone
Pros: Phone charging, laptop socket, nice legroom and smart recline system means legroom gets better when the guy in front reclines. Toilets clean. New aircraft, attentive crew. AIRBUS A350 IS THE BEST!!!
Cons: Food okay could have been better. Entertainment system excellent but television shows section could have been better.
Pros: The crew was nice.
Cons: Audio for in flight entertainment did not work midway through the movie. Video was unclear. Food was terrible.
Pros: Comfort was decent.
Cons: Late due to crew.
Pros: Friendly helpful staff. Loved the leg from Nandi to Auckland.
Cons: Having to repack our bags when the total among the three of us flying was within limits. And then still having to pay an extra $60 US. when we didn't get it quite right by about 2 ks. However you did let my wife's wheelchair on without payment thanks for that. I am an ex pilot so it is difficult for your staff to try and explain weight ratios, and the dangers of extra weight.. Then being made to take 1 point something kilos into another lighter bag. However the staff were very good about it. not their fault that they find themselves having to talk through something that just doesn't ad up. However we enjoyed the flight, and the help we received transferring from a very late plane to one almost waiting in Fiji. :-)
Cons: Small and bland food. Very limited entertainment. TV didnt work but they gave me an ipad.
Pros: The flight left on time
Cons: Not using Air Fiji.
Pros: Free WiFi - was great and fast
Cons: For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face.
Pros: Special thanks to the crew member who let me try all the wines before I picked so I could get something I like. Over all, very friendly and nice
Cons: I'd like more movie options. I had a very long round trip flight
Cons: Huge delays on check-in. System failures but also elderly people not knowing the check in process and causing further delays. People taking too much luggage inside the cabin. No food options for gluten free. No water served. Smooth flight though. Check-in staff at luggage short tempered.
Cons: Eye mark not provided.
Pros: Landed 30mins early
Cons: Better management of people boarding from the front
Cons: An attendant working in the check-in was very rude. I was unable to check in using the kiosk so I requested assistance from an attendant near the kiosks.The attendant refused to assist me and told me to wait until the other attendant was free. That attendant then helped the white man next to me.
Pros: Amazing crew, food, and experience.
Pros: Just overall good mood!
Cons: Food options were very limited; no vegetarian/vegan options.
Pros: i will fill Hawaiian again
Cons: I really have no complaints. Airplane seats are never all that comfortable, but short flight, so these were okay.
Cons: Incoming plane was late, but we made it to Kona in good time, and we were out of the airport and at our lodging 30 minutes before I thought we would be, so we must have been on time
Pros: Comfortable seats, good seat assignment
Pros: Crew great. Seat was a major let down, too small.
Cons: Just the seats really.
Pros: The crew was really friendly.
Cons: The entertainment options were really limited. Movie options were mostly older movies.
Pros: The crew were welcoming, friendly, and accommodating.
Cons: The plane is old and had no screens, so there was no entertainment option.
Pros: Efficient crew and boarding.
Cons: Hard to see movies overhead due to brightness of cabin.
Cons: Good flight
Pros: Crew were good. Better service than in business class
Pros: Dear ok
Cons: Some of the Crew attitude could be better
Cons: Boarding wasn’t differentiated. Flight departure was delayed but they made up time en route.
Pros: the flight left and arrived on time
Cons: The crew were lazy & rude
Pros: Amazing food and entertainment.
Cons: I’ve been on more comfortable plane seats.
Pros: Pedro helped me in Punta Cana with a wheelchair he went out of his way to make sure I was okay and comfortable. He was amazing! I so grateful for him.
Cons: The trip from Atlanta Georgia to Austin Texas was TERRIBLE!! The delta staff working the counter in Atlanta were rude, I was actually forced to get a complete stranger to help me with my wheelchair because there was no staff to help me. I was yelled at by delta staff. It was a horrible experience.
Pros: Flight was short
Cons: My seat didn’t have a window. The woman who booked it told me there was limited recline, THERE WAS NO RECLINE, and she left out there is no window even though she asked me if I wanted window or isle and I chose window. I felt like I was in a closet. Landing was incredibly harsh.
Pros: There was plenty of space under the seat in front of me for my personal items.
Cons: There was an issue with a part on the plane so the flight was delayed so it could get fixed before takeoff. That is not a big deal, I'd rather it be safe than on time. But the way crew and staff handled it was pretty unprofessional. No one seemed to know what was going on or what to do.
Pros: Boarding and crew were professional and courteous.
Cons: Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account.
Pros: Delta treats people like friends. That’s all it takes to be successful. Delays are easy, mechanicals are easy. Great friendly team.
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