Daily cleaning, installation of cabin HEPA filters on flights to Pasadena
Air Canada, Turkish Airlines and United Airlines have waived their change and cancellation fees on flights to Pasadena. Confirm policies on booking site.
You cannot fly directly to Pasadena. KAYAK recommends you fly to Los Angeles (LAX) (33.38 km from Pasadena). From there you can rent a car or get a taxi.
The cheapest airline ticket to Pasadena from New Zealand in the last 72 hours was $1,009 one-way, and $1,274 round-trip on the route Auckland to Pasadena. The most popular route is Auckland to Pasadena, and the cheapest ticket found on this route in the last 72 hours was $1,274 round-trip.
Los Angeles Airport is 33 kilometres from the centre of Pasadena. View on map.
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Scores according to KAYAK customer reviews
Cons: "To much time delay on flyith"
Cons: "No vegetarian meal, lot of turbulance"
Pros: "Checkin was easy and fast. The lounge in Auckland was comfortable and well supplied."
Pros: "The Entertainment was amazing, I really enjoyed watching movies."
Cons: "The crew asking for a tip when asked a question- I think that is rude"
Pros: "ON time!! As comfortable a long haul can be."
Pros: "Comfortable seat Decent food Friendly attendants"
Cons: "Very annoying entertainment system - the navigation is unintuitive and annoying. Decent selection of content but so annoying to interact with."
Cons: "People should be able to recline their chairs whenever they want to."
Cons: "The handrails didn't come up and it was super cold. Not enough options for tv"
Pros: "Crew was very helpful and friendly"
Cons: "Food was poor"
Pros: "The crew was very very attentive. Asked if we wanted water at least 4 times in the first 3 hours of the 12 hour flight before bed. (Red eye flight) They did there jobs well."
Cons: "The dinner choices have been exactly the same for many years now. It’s probably time to bring the menu up to the times again. Food wasn’t bad but it does need a refresh."
Pros: "The crew was excellent and we appreciated the ability to change seats after takeoff."
Pros: "The crew is consistently wonderful!"
Pros: "Crew was awesome! Kind and funny!"
Cons: "The weather, but pilots did great despite it."
Pros: "Entertainment options. Communications from captain. Dimming of cabin lights."
Cons: "Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite."
Pros: "Free WiFi - was great and fast"
Pros: "As I was in premium economy it was of course amazing, however it was a very packed premium compared to my previous experience so wasn’t as comfortable but still amazing."
Cons: "The selection of movies currently was a bit lacking."
Pros: "The crew were very welcoming and made you feel special. The food was great! The burger was tremendous! The films very up to date."
Cons: "The seat is comfortable but doesnt recline enough, I dont like the fact that you need to flip the seat to get it flat, when is it flat its rock hard! Good on AirNZ for providing the foam mattress topper it helps. ButOnce its flat you cant really watch TV."
Pros: "Staff were always happy and friendly"
Pros: "Pinot noir"
Cons: "No temp control, a little stuffy"
Cons: "Our family nearly missed the trip due to delayed from Melbourne"
Pros: "Air New Zealand is a great airline. They give you a lot of food and the seats seem to have a little more space between them so your knees don't hit the back of the chair!"
Cons: "We booked our tickets and chose our seats and nowhere did it warn or tell us that we were located in a ‘safety row’ where the arm rest would not fold up. So we could not stretch out during our 12 hr flight. This was the most uncomfortable experience I have ever had on the multiple trips I have done between USA and Australia or New Zealand. The seat ordering from the kitchen was rarely available, even after the flight attendants had finished food service and pick up. The flight attendants weren’t very friendly."
Pros: "Crew was great"
Cons: "For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face."
Cons: "I was not given a chance to make a seat assignment on the Alaska legs between Seattle and LA and ended up being stuck in a middle seat going both ways. There,was no option during booking to make a,seat selection. This was also true for the LA to Auckland outbound leg. This is an area needing improvenent."
Pros: "Suggest boarding with electronic board !"
Pros: "Excellent flight, ..."
Pros: "After 3 flights on Air NZ we were very impressed by their service. Comfortable seats, great inflight entertainment system, decent food and very friendly cabin staff."
Cons: "We had 2 middle seats, which was less comfortable, but it was my fault for not choosing seats earlier."
Pros: "Food, wine, entertainment, condition of cabin, timeliness of flight, safety video enjoyable and engaging compared to other airlines"
Cons: "Being on the aisle it was hard to sleep with flight attendants and passengers constantly walking by"
Pros: "I was feeling motion sick and several flight attendants went out of their way to help me feel better. I wish I knew their names as I would specifically mention them, but I really appreciate everything they did for me during that time."
Cons: "Allow passengers to choose if they want a vegetarian meal."
Pros: "The food was very good, the movie selection was great, and the staff were friendly and caring."
Pros: "Two toilets in Premium Economy, comfortable seat with blanket, headphones, and large pillow"
Pros: "All the attendants were wonderful."
Cons: "The hand cream and lip balm were excessively scented. I could tell when anyone in the cabin used it. The food was a little too fussy for my taste with trying to put 12 ingredients in one chicken dish."
Pros: "Friendly crew, timely response, food was nice"
Pros: "The customer service is stellar, the planes comfortable. I will fly with them again in the future."
Pros: "Great selection of entertainment Good ground staff at Auckland check in Hospitable cabin crew Food was palatable"
Cons: "Although I had mistakenly arrived many hours early for my flight and traveled with the airline back and forth across the Pacific, ANZ personnel would not admit me to their lounge to wait in relative comfort."
Cons: "Not enough room"
Pros: "entertainment, cleanliness, comfort"
Cons: "seats go far back in front of your face"
Pros: "We upgraded to premium economy, and Tony was very attentive and took great care of us!"
Pros: "Good lleg room in the aircraft. Friendly service."
Pros: "Plenty of movies. Tight legroom and harder to get into seats with pillows, headsets and blankets on seats and the plastic bags make them slip everywhere.. Maybe pass them out after everyone had boarded."
Cons: "See above. Plus it was a rough turbulent flight."
Pros: "Check in process was very good"
Cons: "Staff is not necessarily as attentive to individual needs as they could be. Many oversights in service. Also, the sound on my video speakers was distorted (loud screeching) that ruled out any chance to watch any movies on this long flight."
Pros: "Significantly more leg room than other competitors! Even with the person's chair reclined in front of me, I was still able to be comfortable. The staff were excellent, the food was as good as can be (given that it is airline food), the choices for entertainment were great. Lots of overhead storage!"
Cons: "Some of the screens need to be refurbished. The person in the seat behind me had to jab at their screen to make it work (or perhaps they were too lazy to be conscientious?). Mine worked fine but I had to be very cognizant to leave my finger on the screen rather than poke."
Cons: "Lack of leg room"
Cons: "The touch screens on the seats for the entertainment are difficult to use because they are not very sensitive. I found myself having to tap the screen extra hard and repeatedly sometimes before it responded."
Pros: "Air New Zealand may be one of the best airlines I've ever flown. Fantastic service and great flight!"
Pros: "Comfortable Premium Economy seating is well worth the cost for such a long flight. Food was excellent and crew was very attentive. Entertainment system was very limited and clunky to use. The safety briefing is the most entertaining in the industry. Would readily choose New Zealand Air again."
Pros: "seats reclined nice, movie selection great"
Cons: "i didn't care for the manner in which you are charged for baggage fees"
Pros: "First of I was bumpedI to business without asking. I appreciated ho attentive the flight attendants were. I also enjoyed the gourmet airline food."
Cons: "Bathrooms were dirty. Didn't get the Muslim meals that I ordered."
Pros: "Good flight"
Pros: "The service and comfort of business class was best I have experienced."
Cons: "I would have liked if it was possible to watch live TV of some sort. For live US news or sporting events...minutiae but only thing that I thought of."
Pros: "Attentive crew Amazing food choices Excellent entertainment sys Comfortable seats"
Cons: "Besides a small blanket and a seat that doesn't recline for a 16 hour flight, everything else was ok."
Cons: "Very good 8"
Pros: "The flight to LA was on Jet Blue and it was very mediocre. It might be worthwhile helping jet blue increase their standards."
Pros: "Bigger seats, big screens and food!"
Cons: "Too long flight and pricey"
Cons: "See anive"
Pros: "On-time, Service, flight & Behavior, conduct."
Pros: "I liked the food and the supplies given for the long trip, blanket, eye cover, toothbrush, etc."
Cons: "More comfortable seats"
Cons: "Seat was not comfortable. Push back was not working"
Pros: "Every aspect of travel was excellent, boarding, flight, crew services"
Pros: "The staff worked hard but it must have been impossible to satisfy everyone"
Cons: "Too many and too crammed seats. Too narrow aisles. You wont even allow seat allocation to loyal customers reserving months in advance. Greed must be intoxicating! Time to look for a fairer airline who appreciate and care for their customers."
Cons: "I was overcharged for the fare. I was shown a fare for $627 n got charged $688.00. why?"
Cons: "On each of my meals served the food was cold, and was actually ice cold in some places, some of the food served was inedible it was so bad. on a 16 hour flight the crew was mostly absent. Not once did they offer me s glass of water other than the little cups that came with the meal, nor did they come through the cabin to pick up trash. By the end of the flight the waste paper places in the bathrooms were overflowing at least in the bathroom I used."
Pros: "Emirates crew knows how to manage the kids well and they have the right menu for kids, right entertainment"
Cons: "everything was mostly fine"
Pros: "Every things"
Cons: "Crew was rude."
Pros: "Spacious for the kid to walk"
Cons: "For this flight boarding was smooth as my previous flight was late and an Emirates employee ran us through security and to this flight on time. For the people reading this review who might think my kid would have been messy or cranky on the flight so we were treated this way, that was not the case, she not even cried once or made a mess. Same as my previous flight with crew, Crew were so late in responses, my wife actually walked to their place 2 times to get milk for the baby. Also she was not served food at all when they served breakfast. We requested Hindu meal and I was served hindu meal and she was missed and when they served lunch she was told she has not requested prior to the flight and can only be served a regular meal, which she gladly accepted. Kid was not served any food again, so we gave her solid from our meal. When we requested some food for the baby she was given a banana baby food(Kid did not even eat it). Taste of the food was edible(Not great). Overall do not fly emirates with a kid"
Pros: "The crew and my fruit platter."
Cons: "So many screaming babies. So many passsengers wanting a few upgrade. And a sick passenger that had to deplane resulting in delayed take off. The crew were saints- composed, polite, and embodied team spirit. So many screaming babies."
Pros: "Food, entertainment choices"
Cons: "Despite premium price, seat selection was not available unless you pay extra; Family of 4 dispersed and given only middle seats except one aisle seat; But that seat couldn't recline. Complained and asked how A380 seat with 16+ hour flight wasn't reported earlier. Crew admitted there's a log about seat 63C (EK215 DXB-LAX Jan 7) but Airline chose to ignore it! Crew was apologetic but was offering me free drink (almost seemed like bribe). One of the checked bags torn when we collected it at LAX; Overall, pretty bad but most annoying is the fact that they nickel & dime for seat position and lot of families were spread all over (not just mine)."
Cons: "Too cramped in economy. Food good, staff helpful."
Pros: "No wonder Emirates is one of the best airlines in the world!"
Cons: "The layover from Karachi to Dubai is less than 2 hours. The flight from Karachi is always late n it makes me nervous that I might miss my flight for LA. It has happened to me before. You should maintain your punctuality in Karachi as well. Even the boarding process is extremely flawed, it is very frustrating. Plz maintain your reputation everywhere in the word!"
Pros: "The service was excellent and the crew tried to keep everyone comfortable. Food was good and great selection when it comes to entertainment."
Pros: "Food is terrible. Not what it used to be. Don't keep the bathrooms clean as they used to. Service just isn't as great as it used to be sadly. Entertainment is great tho!"
Cons: "Broke my bags."
Pros: "- almost nothing - They arranged vegetarian food on demand."
Cons: "- Repetitive food - No one turned up when called for assistance. - late service"
Pros: "Not many passengers got to spread out"
Pros: "I was fully satisfied"
Cons: "Onboard upgrades for one way was too expensive"
Pros: "Everyone was super friendly. I enjoyed that the plane was empty that we could all change our seats to be more comfortable."
Cons: "The walking to board my connecting flight was overwhelming, a lot of walking. Also, I understand the food isn't from a 5 star restaurant but the lamb I ate was over cooked and felt very rubbery. As the crew members went around aking if you want Tea or Coffee, I said I wanted coffee. The coffee was cold so I couldn't even drink it, i know I can ask for another one but I felt so disappointed that I'd rather have nothing. My monitor had lots of weird lines on them as the colors were so off on some areas and good on other areas."
Pros: "I like the legroom on Emirates."
Cons: "Nothing to dislike."
Pros: "Inflight service was good."
Cons: "Boarding was really poor. It need to be systematic. Lot of confusion and announcement was hard to hear."
Cons: "the baby crying next to us crying thrugh much of the flight. We're still exhausted from not being able to sleep well during the flight."
Pros: "Comfortable and well cared for during the flight"
Cons: "Wheelchair help in Dubai is horrible. They need a disabled or aged person on their staff to understand our problems Too many carriage changes and unnecessary location changes. We do not need a guide to understand where to go and lead us along. We need physical help."
Pros: "Very good services by Emirates, flight was on time, leg room between seats was sufficient, meals were good and staff behavior was good"
Cons: "The screen blacked out mid flight (on a 16 hr long flight!) and there was nothing anyone really tried to do to fix it except 'reset' which did nothing. Unfortunate this happened when the flight was so long."
Pros: "They canceled our flight because they were over booked ,we had to stay overnight , overall very unhappy with the airline , they forced us to purchase new tickets , will take legal action against the airline"
Pros: "The best economy seating out there. Emirates still makes you feel like a person even though you are in economy. Unlike other airlines Emirates flight crew treats you very well, they are polite, the food is good and the seating is very comfortable. It makes a 16 hour flight pleasureable. Thank you Emirates!!!"
Pros: "The entertainment and staff were unsurpassed. The food was better than industry standards."
Cons: "The seat was terribly uncomfortable. The seat bottom has a ridge that digs into your rear. This was on both 380 flights and I tried three seats in total. After a couple of hours is when the pain starts. If the seat back was moved forward, you would not sit on this edge. Please fix. Not sure I could fly on a 380 again for this duration."
Cons: "Baggage took over 40 minutes to come out."
Cons: "food was not served on time. crew was not attentive and did not care for passengers"
Pros: "Every opportunity I get when traveling will fly with Emirates. The flight staff have always provided excellent service regardless of of being in economy class. The restrooms are always clean. I also enjoy being advised by the flight crew of any impending turbulence before we encounter. Emirates has always provided me an excellent flying experience despite my fears of long distance traveling."
Pros: "same as above"
Pros: "Everything was great."
Pros: "The flight was great. The seats were spacious and comfortable."
Pros: "Hawaiian is just full of kind people and good vibes."
Pros: "I was attended to without being bothered, fed and watered often."
Cons: "Having to pay for movies"
Pros: "The service"
Cons: "Comfort, lack of entertainment, old plane"
Pros: "Travel process"
Cons: "Boarding process"
Pros: "The crew was super friendly and helpful."
Pros: "Hawaiian reminds me what it was like flying in the good old days. Complimentary cocktails keeps it classy"
Cons: "Entertainment was rentable ipads so basically nonexistent. Hardly a deal breaker since we all have our own these days."
Pros: "Everyone was very nice and I was impressed that they actually feed us"
Pros: "Hawaiian Air crews deliver better service in a more professional manner than most others. We had a difficult group of passengers causing a delay upon boarding. The crew took care that well."
Cons: "Domestic air travel in the USA has generally lost it's way. The costomer experience can be negatively influenced at so many points during the average trip. On this flight, other passengers (one family) with disgusting manners, smelly carry on food and generally poor attitudes, made it a captive experience. The crew were the bright spot. An airline can't help that much but, can mitigate the damage and the employees did that. You have very good people."
Pros: "Left on time"
Cons: "They lost our luggage."
Pros: "Easy check in"
Cons: "Lighting on plane not very good"
Pros: "love the fact that they offer meal service!"
Cons: "you have to pay for movies"
Pros: "The staff was awesome, i was really scared to be on a plane, but they took really good care of me. The food was awesome too."
Cons: "I really didn't enjoy the seats. It was very uncomfortable and the touch screens were so hard to control."
Pros: "Great staff, comfy seats. Took red eye and was given blanket and pillow complimentary! So nice!"
Cons: "Didn't get breakfast :/"
Pros: "Had no problem this time. Going nonstop was the way to go"
Pros: "On time n early arrival"
Cons: "Sure don't like paying for baggage and watching movies! Those items should both be free!!!!!"
Pros: "Agent at check-in was very friendly and efficient. Kudos."
Cons: "Could not check-in with mobile app (on iPhone)."
Cons: "Seats are too small and cramped, No games"
Pros: "I loved how my luggage was there right away."
Cons: "So little space when seats in front recline."
Cons: "The snack that they served was a joke period"
Pros: "They fed us which was great!"
Pros: "On time, courteous."
Cons: "All entertainment except Hawaiian music was costly. Only drinks and snacks were offered for free"
Cons: "Have to pay to watch TV and/or Movies Have to pay for a pillow and/or blanket Have to pay for headphones"
Pros: "Smooth ride. Thank you!"
Pros: "See above"
Cons: "See above"
Pros: "Window seat, seat next to me was empty"
Cons: "No complimentary movies or shows. Plus, movies were $8, very very expensive."
Pros: "Good movie selections"
Cons: "Hard time getting comfortable to sleep"
Pros: "friendliness of staff and Captain"
Pros: "Got me where I needed to go"
Cons: "The layovers were terrible. Had a 12 hr layover in aukland. Won't use your site again. DISAPPOINTED"
Pros: "Pretty quick...pilot was doing 599mph for most of the way!"
Cons: "Too strong a/c. So cold."
Pros: "Very courteous staff."
Pros: "loved the staff!"
Pros: "Attentive and friendly!"
Pros: "The flight was comfortable, food was provided, trash was quickly removed, the attendants were kind and accommodating. It was one of the best flights I have taken recently."
Pros: "Nothing- 4 hour delay on the Tarmac and they did nothing to advocate for us getting off the plane or keeping us updated."
Cons: "See above"
Pros: "Kahului airport is difficult to navigate and no internet or charging stations"
Pros: "Jennifer at the luggage department was exceptional made a bad experience somewhat tolerable"
Cons: "After boarding the plane and settling in, we were told to disembark because of mechanical issues. We then waited in the lobby sitting on the ground while they prepared another plan for us to depart. After a hour-and-a-half delay we finally departed but when we landed at LAX I discovered that they had lost my luggage instead of arriving at 9:40 and being on my way home, it is now 1 o'clock in the morning and I'm still not home because I had to fill out forms and deal with missing luggage. NOT HAPPY WITH MY EXPERIENCE!"
Cons: "No vegetarian option"
Pros: "On time"
Cons: "Limited entertainment unless you pay more."
Pros: "We liked all the services"
Cons: "When we got to Hawaii pick up our bag n drop it off was a headache"
Pros: "Great staff"
Cons: "No usb. no lcd screen"
Pros: "The service and accommodations were fantastic. Comfortable inside. Food is always a plus. The one thing was that it was expensive. The ticket was about even but to buy any entertainment was pricey. No issue if you bring your own."
Pros: "Paying for extra leg room was the best investment. We felt like we were in business class (although haven't ever travelled it). The crew were sensational, obliging, friendly and accommodating."
Cons: "We had to collect our luggage in Los Angeles and then re-lodge it for the New York leg of our flights. It was a nuisance but Qantas staff did everything in their power to make it as smooth as possible."
Pros: "The special meals for my son and daughter were amazing!"
Pros: "I liked how you didnt have to upgrade your ticket to receive food or movies, it just comes standard."
Pros: "New plane very comfortable."
Cons: "Delayed slightly"
Pros: "The cabin crew were very friendly and attentive. The food and mid flight snacks were delicious and free, the on-board entertainment was extremely diverse, entertaining and free, the offer of a glass of wine with my meal was delightful and having a bottle of water waiting in my seat pocket was very thoughtful and much needed during mid-flight. Quantas may not be as high tech as some of its sister airlines but the basic needs of its passengers are met without fanfare or need to fuss around with price lists and coupons and wether or not you have a debit card, credit card, visa or mastercard, cash or indeed, no card or cash at all. Quantas is my airline of choice and they have delivered every time."
Pros: "Great price Service was great Updated on everything from gate change to flight on timen"
Cons: "Didn't book through Kayak on my previous flights"
Pros: "Quantas was great"
Cons: "Bravo fly scammed me - booked & charged 3 tickets for one passenger!"
Pros: "We got no support in respect to the visa issue w AND When we got stuck trying to check-in and called Qantas we were kept on hold for 30 min with no interactio n and then was told nothing could be done. My wife could not board and went home"
Cons: "Malfunctioning video. Old tiny screens."
Pros: "Most everything- hard to get to move around, to stretch my legs"
Cons: "The food service was not great. They should increase the frequency of meals. Got the worst seats both time. The seats are old and recliner doesn’t come forward as it should"
Cons: "Airlines waste a lot of time and money preparing food that is mediocre at best. Just offering simple orange juice , tea coffee and a muffin to keep people going would be better as it's such a short flight."
Pros: "I liked that nothing was a hassle to get to, the staff were amazing and the pilot was well-skilled."
Cons: "My only con was the fact that there were many people around me coughing. That's not your fault though, I understand. But still, it was nasty."
Pros: "Crew were very accommodating to the needs to the passengers."
Cons: "Limit the recline on seats to less of an angle in economy."
Pros: "Easy great flight. Good entertainment comfortable seats."
Pros: "The crew were friendly and very helpful. Good choice of movies, tv shows, podcasts and music."
Cons: "When the person in front put his seat back there was no room at all for me. He had it back for the whole 12 hour flight except when the staff asked him to put it up for service."
Pros: "Same as previous answer!"
Pros: "It's a pleasant experience"
Pros: "Crew was very good"
Cons: "Not enough leg room for a 6’2” tall person."
Pros: "This flight had significantly less turbulence than my flight to Melbourne"
Cons: "The headphone jack to watch movies was broken so I wasn’t able to watch anything over the 14 hour flight. This was especially frustrating because I had to pay for my seat selection and I assumed all of your seats would be in working order."
Pros: "The crew were really good, kept us informed about the delays and what was happening, and they all remained upbeat and chatty"
Pros: "Everything was great"
Cons: "Slightly more legroom"
Pros: "New plane"
Cons: "Everything else"
Pros: "Professional service.."
Cons: "Not being able to web check in causes stress pre-flight."
Pros: "Great flight on the 787 Dreamliner and the crew were fantastic. I wish I could say the same thing for Baggage services. I have a business meeting tomorrow morning and presently they can't even reconcile their own Baggage Receipt number! I expect more when travelling (and paying) for business class."
Cons: "Lack of food for dinner..they ran out."
Pros: "Crew member Trevor was funny and the perfect host. Good selection of movies."
Cons: "Seats are super uncomfortable and there is no privacy ... worst Business class facilities I’ve ever experienced. Seriously substandard might as well fly economy or better still use a different airline."
Pros: "Great service on the flight."
Cons: "The boarding process with qantas at JFK is chaotic. No one is policed on their seat numbers, status or fare class. this creates a chaotic process for boarding and securing overhead luggage space for higher fare paying customers Very bad lounge at JFK if used to first lounges like Cathay and JAL"
Pros: "The plane itself was nice and comfortable for me. The business class seat fully laid down, and there were lots of entertainment options. The flight was quick! 15hr flight from Melbourne to LAX only took 13 hours!"
Cons: "Several of the food items were either cold or overdone. I asked hostess what the deal was (because their food service is usually great) and she explained that in this new plane (Boeing 787) they removed a lot of the working areas for the crew. They have less space to work in order to be able to prepare food and drinks compared to Qantas's other planes (Airbus A380). This is also a brand new plane for this crew (literally the first flight for some for some of them), and they didn't know where some of the things on the plane were. I imagine after they've used the plane for a while and learn where everything is, they'll get better. I'll find out on the return flight back to Melbourne."
Pros: "I watched heaps of movies and programs."
Cons: "Great gluten free options! Thank you!"
Pros: "The crew is always nice and approachable. The entertainment is usually high but this time around there weren't many good choices."
Cons: "The food is AWFUL, and has been getting worse as the years go on. Absolutely terrible taste, stomach-churning smells and gross consistency. During boarding I was profiled by one of your gate agents and "selected for further screening" ... not fun. No explanations, just surly, inattentive agents performing further checks on items that had already been twice-checked at security. Awful service."
Pros: "Overall a great plane- we were on the 380 going to lax and then we switched to a really old plane. There was a delay of 3 hours from lax which was very annoying."
Cons: "The delay was horrifying. Staff were friendly enough but they really should have offered more snacks and water"
Cons: "Great service , very caring and clean . Looked after me as I had to use a wheelchair . Thank you :)"
Cons: "Bags won't arrive for another 24 hours; which means we now have no clothes. Grrr."
Pros: "Great selection of movies, i liked that the economy cabin at the back of the top floor of the a380 was more personal than a larger economy cabin. Crew were happy to serve me drinks throughout the flight after the halfway point when i started drinking"
Cons: "I would love love love to see airlines recycling the majority of the waste generated during flight..."
Pros: "2.5 hour flight - nothing too difficult they transferred our bags ok - nothing lost paid $C175 for my third bag - because we booked under QF code share. Wont do that again."
Cons: "ok flight"
Pros: "Loved the hot chocolate and chocolate."
Cons: "No choices available for dinner and other snacks not very good."
Pros: "Great service, great food"
Pros: "They went above and beyond"
Cons: "All was great"
Cons: "Having to pay for food in American Airlines codeshare flight."
Cons: "All round excellent"
Cons: "Nothing. Probably the best airline flown"
Cons: "can not think of any."
Cons: "Only one channel of audio was playing--made listening to Tubular Bells just plain WRONG..."
Cons: "It was crazy cold on the plane. I'm a frequent flyer and never in my life had I been this cold. I had a sweater, a scarf and a blanket, but couldn't relax to sleep as I was shivering the whole time. My friend traveling with me and the people in our row were feeling the same way. Plus they make you remove your blanket for take off and landing, which I've never had to do with other companies. It went from shivering to teeth chattering. I couldn't understand why they served us a hot meal when we got on the plane. Anyone boarding at 11:30 pm should have already eaten, at that point you just want to sleep, not wait another two hours for food to be served and the trays cleaned up."
Pros: "They rebooked us on Air New Zealand."
Cons: "Our flight was canceled."
Cons: "Long time to load luggage. 45 min late"
Pros: "The planes were clean. The flight attendants were mostly friendly."
Cons: "For an international flight, I would have expected to have a little more room even though I was in economy class. The food was OK. The limitations on checked baggage and carry-ons were not very good. 40 lbs for a checked bag, ok. But only one allowed. I've never had an airline, let alone international, that weighed my carry-on. All in all, it wasn't what I'd expect from an international flight."
Pros: "The woman who checked us in helped us a ton by getting our seats switched to be near each other for both this flight and the following flight from nadi to LA. She was great. Most helpful person I came acrossl."
Pros: "plane was new and clean short destination fly was good"
Cons: "long line to check in only open 2-4 window from 2;00 PM to 4;00 PM do the check in ."
Cons: "Tons of screaming babies!!!! It was like being in a bad day care nightmare..."
Pros: "I love the seats with charging ports, and the choice of entertainment on a personal screen is great."
Cons: "I spent two months trying to get a seat assignment online and being told it wasn't time to do this, then when I finally called I was told all the acceptable seats were already assigned. I got a mediocre seat assignment, and when I got to the airport even this had been changed to totally unacceptable seats separated from my travel partner. HORRID process. Most of the food on my flights was acceptable or actually tasty, but the breakfast on this flight was awful. Does anyone actually eat that penile sausage? (Note, tomatoes and mushrooms is a classic British breakfast side, it's not what Americans serve, when flying to the USA I'd recommend something else - cheese on the eggs and skip the side altogether, maybe.)"
Cons: "The ticketing experience almost cost me missing my connection. I did not get my con# or my second boarding pass so after customs I was forced to go back out and wait for a bus to get to a different terminal. I waited 30 min. Very poor handling."
Pros: "The plane was new and clean. The crew was so friendly and welcoming. Anything we needed on our flight they were more than happy to oblige and always did it with a smile"
Pros: "The crew was really friendly."
Cons: "The entertainment options were really limited. Movie options were mostly older movies."
Pros: "Seating was good for an economy class redeye--the seats (A330) reclined well, though the seat in front of you reclined into "my space". Okay food, polite, efficient attendants, complimentary wine or beer with meals."
Cons: "Two-pronged headset outlet made using my own headset unworkable. Their headsets aren't very good."
Cons: "More selections for movies . Fresh veggies or fruit in meals."
Pros: "Friendly crew. Cloth seats were pretty comfortable with adjustable wings on sides of headrest. Movies were mostly older and good PG at worst."
Cons: "Cloth seats were pretty comfortable with adjustable wings on sides of headrest BUT very cramped in Basic Economy. I’m short and couldn’t even put my seat back for entire 11 hours because man behind me was so tall. Meals did not include any salad but did have small amount of veggies."
Pros: "Crew great. Seat was a major let down, too small."
Cons: "Just the seats really."
Pros: "Ilana, the attendant at the check in was so amazing!!! She went out of her way to find our friend a seat close to us. We just loved everything and everyone about Fiji airways. THANK YOU!!"
Pros: "As above"
Cons: "Breakfast was pretty average"
Pros: "Friendly people nice plane"
Pros: "Food, comfort & on board entertainment not the best but for the price of the flight it was well worth it. The flight crew and those on the ground in Nadi were amazing. Fantastic service all round. Don't forget to use the Premier Lounge in Nadi if you're there for a few hours. FJ$100 for full lounge access. It was an absolute pleasure. Best way to get to the USA from NZ."
Pros: "Nike complaints good food everything was on time"
Cons: "Everything was fine"
Cons: "Had a good flight comfortable seat and the food was quite good smooth running everything on time"
Pros: "I liked the music and movies"
Cons: "I was very close to my neighbor and didnt even feel comfortable to get up and go to the bathroom because I didn't want to wake him."
Pros: "This flight was on-board a Fiji Airways plan, not Air NZ. The crew were fantastic, the food was very tasty, all sorts of drinks available, lots of overhead storage, plenty of entertainment options on video screen, restrooms adequate/typical, great pilot, smooth take-off and landing."
Cons: "I did not enjoy the tiny, cramped seats - the smallest I've been squeezed into in many years. Hard bottom and narrow; when the girl in front of me put her seat back, her headrest was right in front of my teeth. Also, they use the old school dual-headphones that don't sit flat on your ears and there was no jack available for personal ear buds. Opportunities for improvement!"
Pros: "Didn't like anything, meal service was terrible"
Cons: "Never liked anything and will make sure not to take that flight ever again"
Pros: "Crew was very nice and did a great job."
Cons: "Security at Fiji was rude and redundant. Never have I had my bags searched 5 times before boarding a plane."
Pros: "Excellent service, excellent food"
Cons: "Very limited leg room"
Pros: "Love Fiji Airways coz the attendants are always smiling and happy! Prompt service and Captain Das made the take off and landing very smooth! Excellent trip! Thank you!"
Cons: "They was a great selection but many seemed old and B-grade."
Cons: "Seats were not comfortable"
Pros: "Crew was great"
Cons: "Uncomfortable seats"
Pros: "Had my backpack searched 4 times....one on the walkway on a folding table they set up...as I unhooked my bag (due to them breaking the two zippers in an earlier search) i asked what they were searching for and she saod "we search all American's bags" I said "just Americans?" she responded "Indians too"...then said "go ahead" after I mentioned the zipper issue.....destroyed any chance this would be an enjoyable flight or that I would ever return to Fiji, shame beautiful islands."
Cons: "I had no problems"
Cons: "The seat were not that comfortable!"
Pros: "We got sone roomy seats it was nice"
Cons: "Delay flights"
Pros: "On time. Good aircraft. Good landing"
Pros: "The landing at LAX was the best landing I experienced in years (I make about 60 flights/year). Cabin crew (like all Fijians) was very friendly and helpful."
Cons: "For your very long flights better seating in the economy (something like BA Economy +) would be very much appreciated, even if the cost of the flight was higher. Otherwise the only option is to fly business class, which is more than 3x costlier."
Pros: "I really appreciated how the crew enforced window shades down for the majority of the flight. It really helped me sleep like I was hoping to so that I can be better adjusted to the time change and reduce jet lag."
Pros: "All good small"
Cons: "Small space"
Cons: "Narrow aisles"
Pros: "The friendliness and helpfulness of the crew."
Cons: "That we had a window seat, but on getting to Nadi found that had been given away and we had two seats in the middle section. Not real happy about that."
Pros: "Everything except food"
Pros: "On time,friendly crew"
Cons: "Seats are a bit small for a long flight."
Pros: "Excellent service from crew members. Genuine Fiji hospitality"
Cons: "Angled seats and limited IFE"
Pros: "Good movie selection. Cozy blankets (I'd love to buy one). Overall nice facilities. Smooth flight most of the way through."
Cons: "The flight was unusually warm. Other passengers asked the A/C be turned up but I didn't notice much difference after. The food selection was poor compared to the usual offerings I've seen with Fiji Airways. Dinner's side dishes were a hard roll, chocolate coconut dessert thing, and slice of cake. I was hoping for fruit and/or a salad. Food service was a little slow."
Cons: "Same as above comment. Plus something needs to change about bringing water bottles on to the plane from Fiji airport. It's just dumb to put people on a flight for 10+ hours with no water. Not happy with this experience."
Airlines flying to Pasadena have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Pasadena
Masks required on board, masks provided on flights to Pasadena
Social distancing seating
Middle seats unavailable to book on flights to Pasadena
Testing for antibodies, testing for symptoms for flights to Pasadena
Waiving of change fees. Search flexible flights to Pasadena