|August||Best time to beat the crowds (3% less expensive on average)|
|December||Most popular time to fly (10% more expensive on average)|
Average price of a return ticket
|$1,578||(avg. price over the last 2 weeks)|
Good deal for a return ticket
Air Canada, Turkish Airlines and United Airlines have all waived their change and cancellation fees on flights from New Zealand to Beverly Hills. Confirm policies on booking site.
You cannot fly directly to Beverly Hills. KAYAK recommends you fly to Los Angeles (LAX) (14.68 km from Beverly Hills). From there you can rent a car or get a taxi.
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Scores according to KAYAK customer reviews
Pros: "Great selection of entertainment Good ground staff at Auckland check in Hospitable cabin crew Food was palatable"
Cons: "Although I had mistakenly arrived many hours early for my flight and traveled with the airline back and forth across the Pacific, ANZ personnel would not admit me to their lounge to wait in relative comfort."
Cons: "Not enough room"
Pros: "Excellent service, prompt attention, really great flight experience"
Pros: "Food, space, service. Arrived much more rested than in economy."
Pros: "Very helpful check-in staff helped me arrange to sit with a friend on the trip."
Cons: "My first seat had a broken entertainment system but I was quickly moved to a new seat."
Cons: "Can't check in online with a VA per locator. You need an ANZ ONE. You have to call VA and forcefully ask for it. VA totally unhelpful. And when you get the ANZ number, they charge you to book a seat. Any seat."
Pros: "The service and entertainment. And blankets to keep you warm because it does get cold on the plane."
Cons: "Small seats, no room."
Pros: "Snack ordering system Good service (picked up passenger's eye glasses when person was sleeping)"
Pros: "Loved the landing lollies :) I was in a comfortable seat for a 3.5hr flight, and the entertainment system was on par with Qantas. I've long been a staunch Qantas traveller but will remain open to air NZ when travelling to NZ in future."
Pros: "Smoothe flight"
Cons: "1/2 hour late to depart"
Pros: "Comfort, cleanless, crew availaibility."
Pros: "Good entertainment system but it needs servicing. The USB port was blocked and we couldn't use seat chat or screen share.. Not good for a long flight."
Cons: "The seats were unbelievably tight for a flight of this duration. I'm small. We purchased the economy plus seats hoping that there would be a bit more room. There wasn't, so it was a waste of $100 each way for the two of us. We had much more leg room on our US domestic flight. Flight attendants don't appear to like their jobs very much. They were overly stern and impatient with passengers. Reminded me of the nuns in Catholic school growing up. Do they have any idea how uncomfortable the passengers are when we are packed in like sardines? Finally, the food isn't anything like they described and they served diet portions it seemed. I'm at a loss for why this airline was rated so highly"
Pros: "Great flight and most notable was kindness and attentiveness of flight attendabts."
Cons: "Everything was well done."
Pros: "General ambience on board."
Cons: "Change of Gate between baggage check time and boarding. Had to work that out for ones self."
Pros: "Did get noticed that the flight was cancelled and appreciate keeping me informed on that."
Pros: "Crew was helpful and professional."
Cons: "Seats are unbelievably cramped. Not enough legroom or cargo room under the seats. It seems they put more seats in than the aircraft was meant to have. Made experience of 10 hour flight much more difficult."
Pros: "In general very good. Everyone was nice and polite.h"
Cons: "The plane temperature was a little too cold."
Cons: "Nothing I didn't like!"
Pros: "I really like Air Newzealand!"
Pros: "Liked just about everything. Paid extra for upgraded Economy seats but it was worth it. Seats 35 A & B. Flight both ways very smooth and flight crew very accommodating. Have already recommended New Zealand Air to all my friends."
Pros: "the movie selection"
Pros: "Lots of selections"
Cons: "Adult movies with many sexual scenes need to be avoided in the aircrafts! Children behind or sitting the next roll also watched it! Very concerned if I should book your airline with my 2 teenagers in the future..."
Pros: "I absolutely adored Air New Zealand. The airplane itself was a ball of fun with its purple lights. The flight crew was funny and charming, and quite attentive to people who wanted snacks and beverages. Great selection of movies."
Cons: "I hated that it costs $150 for an extra (2nd) checked in luggage. If you are flying international, typically you get 2 free checked in luggages. This caught me by surprise, and I wish it was brought to my attention before I went to the airport. The seats were okay, didn't recline as much as I would've liked. But overall I enjoyed my ANZ flight."
Pros: "New plane, direct flight"
Cons: "Outward flight had unfriendly staff. Return flight had staff that were invisible. You either get a mean mom or a negligent uncle, neither are optimal for flight crew."
Pros: "amazing accommodations and comfort with everything accessible for technology great staff, kosher means as i requested were on point, arrived late totally my fault, to both departing and arriving flights and they really did an amazing job making sure i get on the flight, international"
Pros: "Air NZ is the best Airline."
Cons: "Some of the crew were a bit pushy"
Pros: "Brand new plane, great leg room in coach. My next suggestion would be to buy "sky couch""
Pros: "The Air Canada flight to LA was fine. It was the second leg of the trip that wasn't all that good."
Cons: "The very long stop over in LA. The airport is not great."
Pros: "Nothing. I wasn't able to board the flight, so I wouldn't know."
Cons: "The staff from Air NZ made me lose my flight, keeping me doing queue after queue to pay for a piece of luggage that (apparently) was not included in a $350 fare. They wanted me to pay between $160 and $200 for putting a backpack in the plane!! Pay for almost another flight entirely! While I was going through the queues, the check in time ran out and, by the time I got to talk to someone at the desk to pay for the bag, the woman told me the plane didn't accept any more passengers... while I was still trying to get someone from the airline to help me! ONE HOUR BEFORE DEPARTURE. The plane was supposed to departure at 8:15 and I was still there at 7:15 trying to send my backpack to the cargo area...the solution? Re-book the flight, make me pay $185 in penalties and fees, plus $160-$200 for luggage and the difference of price when booking another flight."
Pros: "Consistent quality experience. Friendly staff. Good food. Great in flight entertainment."
Cons: "Headphone socket was crackly with the supplied headphones."
Cons: "I had selected an aisle seat. But on the plane, the configuration of seats was different and it wasnt an aisle seat. Since its a seriously long flight, I was very upset that my selection had not been honored."
Pros: "The crew was Ok, friendly but not overly friendly. Just professional."
Cons: "Its just a long flight and economy is just not comfortable to sleep in. Get business."
Cons: "To much time delay on flyith"
Pros: "This was my third flight with Air NZ.. Flight Crew excellent, entertainment excellent, food great. Especially enjoyed the morning tea after the long flight from London to LAX."
Cons: "Flight was delayed for 1 hour and gate was not posted until right before boarding causing us to rush clear across the airport. However boarding was quick and made up time in flight so all worked out."
Pros: "The crew were really awesome. They kept a smile the whole 11 hours."
Cons: "To be honest I had to pay for the five star entertainment and a small increase in comfort."
Pros: "A good amount of legroom (in economy!) and really pleasant staff."
Cons: "Paying $233 for an extra bag was ridiculous."
Pros: "Sat in a seat that can be a sky couch, used the footrest option even though I wasn't able to use the full sky couch. Very comortable. Great movies available, but I wish there were more episodes of Married at First Sight! :)"
Cons: "I purchased a preferred seat, which included preferred boarding. There was no preferred boarding announcement and I boarded with everyone else and fought for overhead bin space."
Pros: "Everything was good except"
Cons: "Seats were very crowded. Small walkway- difficult to get through with carry on baggage, difficult to pass, when attendants were helping and bent over to hand drink their body/ behinds were bumping into me"
Cons: "No vegetarian meal, lot of turbulance"
Pros: "Checkin was easy and fast. The lounge in Auckland was comfortable and well supplied."
Pros: "The Entertainment was amazing, I really enjoyed watching movies."
Cons: "The crew asking for a tip when asked a question- I think that is rude"
Pros: "The flight was on time"
Cons: "The monitors in our seats didn't work so we couldn't watch anything the whole flight. The light in our seats didn't work so we weren't able to read either. One flight attendant just seemed annoyed when we told him we about the issue. Another one was helpful and gave us a torch so we could at least read. We were given Air NZ vouchers for $120 but we weren't able to buy anything from the store."
Pros: "Food entertainment flight attendances were so helpful and perfectly friendly"
Cons: "Nothing was bad at all"
Pros: "The plane ride was smooth"
Cons: "Getting booked onto another flight and not having comfortable seats ( even though they overbooked our flight.) we went from Canada to New Zealand The flight attendant suggesting I was pregnant and I'm not just little fat."
Pros: "Excellent crew service. Food pretty good also"
Pros: "The crew, entertainment"
Cons: "The padding on the seats could be a bit more comfortable in economy, especially on 10 to 16 hour flights."
Pros: "Everything. Air New Zealand is by far the best airlines on the planet."
Cons: "Hahahaha, what didn't I like? Hahaha"
Pros: "We had extra room to spread out on the flight home."
Cons: "We booked 7 flights for two people almost one year ago throughout New Zealand and Fiji. Due to airline changes in time, at every single airport they had difficulty in accessing our flight information. They told us it was due to slight changes in flight times made by the airlines made it so that our reservations were not located even though they knew we were on the flight somehow. Very frustrating considering how much we spent on the tickets."
Cons: "When we booked we asked for a child's meal and we advised of allergies. However I don't see why we would have to ask as we booked a child's seat and you have to provide the age which she is 4. When onboard from SYD/HKG and HKG/LONDON, NO meal was available for our child except for what everyone else was eating. She is anaphylaxis to shellfish, she was given shrimp!!!!! I am sure if she was given a child's meal she would not have got this. We were then told we have to advise the airline 12 hours before we fly that we want a child's meal. I am sorry but when travelling we should not have to do this and nor have we ever had to do it on any other airline. Poor poor poor!!!!"
Cons: "Food and crew members was awful i never had such a bad experience with any airline I would never flight with this airline anymore"
Pros: "The plane actually arrived an hour earlier than expected."
Pros: "The food and snacks"
Cons: "More space on seats"
Pros: "I liked the time it took to arrive- the pilot was fast."
Cons: "Food quality was poor Boarding was late on all four flights The flight was extremely unsanitary - the dirtiest flights I have ever been on and I travel on airplanes at least ten times a year The crew was unfriendly"
Pros: "Food was nice"
Cons: "Seat was uncomfortable, something was dripping on me by the end of the flight, could have been condensation? The passenger behind me had his shoes off the entire flight and put his feet in the space beside me near the window. His feet smelt like vinegar and sweaty socks. The passenger beside me was overweight and he spilled into my seat partially. All of this did not make for a comfortable flight but thankfully it wasn't too long."
Pros: "Good, entertainment, staff were nice."
Cons: "Not much to complain about."
Cons: "Meal service was poor by crew members for economy class. In economy class - (center section-just after first class)-only one toilet . for Passengers. Very inconvenient."
Cons: "Food was good but could be better. Healthier, purer"
Pros: "Typical Cathay"
Pros: "As always the food is better than 90% of airlines. The entertainment is always great and varied."
Cons: "The crew kept waking me up and were rude."
Pros: "Had 4 pairs of eye glasses taken from my golf bag. ! prescribtion, i pair reading and 2 pairs of sunglasses. bag was left open and contents spilled into the golf carry bag. Why did this happen and who did it??"
Pros: "Attitude and service levels of the flight attendants was the best I have encountered for a while"
Cons: "bring back Me Before You!"
Pros: "We were really taken care of and had a great experience. From the cleanliness of the plane, to the kind staff and generous in flight services/accommodations, we were very pleased. We look forward to flying Cathay Pacific again!"
Cons: "Lost bags. Stranded in Sri Lanka in sweatsuit worn on freezing plane. Cathay has no agent in airport to speak with...must communicate through local airport personnel, who have no information, nor authority to help. Cathay wouldn't track down bag or deliver in readonable amount of time, so we had to go back next day at midnight when nxt plane arrived + hope bags were on it. We were shocked as crew was so organized getting us (people) to connecting flight in Hong Kong. Woman met us at gate and personally led us to connection gate. Only a few gates down in same terminal. In case you're curious: not that we expect Michelin star dining, but the food is dismal. Some of the worst airline food ever. It's like pure sodium + tastes very much like the aluminum can it surely came out of."
Pros: "All the air crew members were very friendly and helpful. They know how to treat kids well. My kids are vegetarians. The crew went an extra mile to find out which meal could kids eat as veg food. Well done! By making my kids journey a memorable 1, they made my journey very comfortable and memorable too."
Cons: "Ground staff at HK before leading to the counter, needs more focus in terms of understanding passenger requirements and addressing accordingly."
Pros: "Crew was friendly."
Cons: "During boarding please setup separate lines for end and front cabin seats. Since everyone where mingled during boarding the flight the aisle was blocked by front cabin passengers loading their cabin languages.. Try boardning end of the cabin passengers first like from seats 60-75 and then front cabin seats."
Pros: "I was seated around a number of sick people - and it was a middle seat so hard to get up since there was pretty much no space"
Pros: "the plane had excellent entertainment and a port to charge your phone."
Cons: "no issues at all on this flight."
Pros: "American pilots"
Pros: "The business class seating is all lay flat and all seats are isle seats."
Cons: "A medical emergency required us to land in Vancouver delaying our flight into Lax by 1-1/2 hours. I missed my next flight and lost my 1st class seat. No help was offered."
Pros: "I expected Cathay to be great since it was ranked as the #4 best airlines in the world."
Cons: "However, I didn't find anything better than mediocre airlines. The attendant was kinda cold, service was rough, and toilets get dirty quickly."
Pros: "The chair size. The movie"
Cons: "Stewardess in my isle was not friendly. Don't have enough supply of bottle water. HK airport won't allow drink to be brought on the plane even though it was bought at the airport. Hard cushion on chair."
Pros: "Everything was great. The crew was polite and helpful throughout my flights. The food was good, tasty and hot! Had some newer movies available."
Pros: "seats were wider and more legroom in economy section, better food than other airlines, crew were helpful, entertainment system offered good selection."
Cons: "one entertainment system kept freezing and did not work for the last 4 hours of the flight, toilet need more frequent cleaning."
Pros: "We liked the cabin crew services, which were great and attentive. The food and beverage services were also excellent, with the food tasting delicious and visually appetizing. Entertainment system and movie choices were updated and varied."
Cons: "The baggage allowance was atrocious at just 20kg, when all other airlines already have much greater baggage allowance. Even though the baggage allowance has been updated to a higher amount as of September, their system still tagged on the 20kg amount to the date of ticket purchase."
Pros: "The pilot kept us informed. The food was good. The Moon Cake provided to help us celebrate, even though we were traveling, was an added example of why Cathay Pacific is the standard that everyone else is trying to emulate in Tourist class. The L.A.-based cabin crew provided outstanding service throughout the flight. The in-flight service manager made me believe she cared about the quality of the service in the back, which was outstanding. It was as good as a full, 13-hour flight could be. Even the in-seat entertainment was outstanding and reliable."
Cons: "The boarding process in Hong Kong was terrible. It was absolute chaos. If it had not been for then complete turn around after we were on the plane, it would have been the beginning of the flight from hell."
Pros: "It got me home."
Cons: "The sound did not work for my video, the food was not good, the seat was uncomfortable, and my stewardess was rude."
Pros: "This was the cheapest direct flight to Hong Kong so I bought it. Alsonivam a qantas member so got the points. It was a day trip for me to go so I wanted to get some sleep both ways. I'm 188cm and the seats are just a little bit close together to let you stretch your legs but ok. Entertainment system is good and window seat was ok."
Cons: "Meals are terrible - soft mushy potatoes and scrambled eggs need a revamp, device is s bit chuck it at you. Flight out was 1.15 hours late but suited me other people were put out."
Pros: "Seating in standard coach compared to premium economy on US airlines. The seats reclined back enough that I actually was able to sleep most if the 13-hour flight. Meals were very good for economy. Cabin crew super polite and patient, which I've come to notice as a standard on Cathay. As an example, I have a good intolerance to shrimp/prawn. My outbound flight LAX-HKG, the dinner salad included shrimp. I explained i could not eat the shrimp. The attendant was kind enough to swap it with a leftover vegetarian salad."
Cons: "Trying to setup special meals to avoid food allergies is non-existent. Cathay offers many special meals, excluding food allergies or low-carb. I attempted to call in to Cathay to explain I could not have shrimp/prawn. The rep either did not understand or could not help. I really wished Cathay offered a pre-arrival meal like the other airlines. LAX-HKG and HKG-LAX are 13+ hours. Cathay offers a departure meal and a mid-flight meal. But by arrival time, I was starting to get hungry again. Thank God, I had enough of a layover, even with CBP processing, to grab a quick bite before continuing an additional 6-hours to home with no time to eat."
Pros: "Overall, excellent service for its Marco Polo club member! I paid USD $100 to join the club. And it is much better than my experience with EVA (diamond member, 4 yrs) and United (gold member)."
Cons: "Just join its Marco Polo club and see for yourself."
Pros: "Food nice, much better than KLM. Typical great Asian service."
Cons: "No information as to why boarding was over 30 minutes late, even though last call was announced!"
Cons: "I didn't like the Hindu meal that was offered to me but other then that everything was next to perfect ."
Pros: "Its a long flight from Hong Kong to LAX. It appears that the crew is so organized that it does not appear to be as brutal as it is."
Cons: "Traveling to and from Jakarta on Cathay Pacific the most challenge i had was not being able to hear the movies. There was something wrong each time. The staff tried to repair it with no success. All and all that is a minor thing. Its also a small thing. I wish passengers wouldn't be such slobs. Even tho the crew comes by often and regularly, people leave a mess behind them. Kinda sad. Its as if some feel they are supposed to treat crew like servants. Your staff as always, don't complain just go about there responsibilities with a smile."
Cons: "Terrible food."
Cons: "my luggage didn't go with me"
Pros: "The flight was very pleasant and the crew exemplary."
Cons: "The flight was delayed by over 3 hours and I just missed check in for my connecting flight. I was not allowed to board by British Airways. Unfortunately this was a separate ticket and resulted in me having to purchase a new ticket at a very higher cost. While I accept the delay was beyond Cathay's control I would have make the check in on the connecting flight in time if they had provided assistance in transiting through the airport. Unfortunately no help was provided and after I missed the check in and spoke to the Cathay Pacific representative they only advised me I would have to find another flight."
Cons: "Pilots apparently forgot the seatbelt sign pretty much the entire flight. Flight attendants were trying to get people to stay seated until it became clear the light was never going off. Literally 1/2 the flight people were just wandering around and the attendants gave up. Seriously guys, on a 10+ hour flight, that's not cool."
Pros: "Friendly and hard working staff. Clean aircraft. Decent movie choices. Gluten free meal available, though I can't make a selection for GF Meal + Seafood (pescatarian). I get chicken or meat in GF, and I don't eat either."
Cons: "Boarding is not by row numbers -- this is chaotic with long snaking line. Aircraft Toilets get dirty quickly with urine on the commode and the floor. There needs to be a quick drying wet disinfection system. You must enable Gluten Free meals to come with 3 choices - Veg, Non Veg, Seafood only."
Cons: "We had to go through the security twice. One the bags we scanned and the other before getting into the airline. Was a waste of time."
Pros: "Nice flight attendants"
Cons: "Terrible customer service"
Pros: "Food was very good"
Cons: "We did on line check in 1 1/2 days before and couldn't get two seats together"
Cons: "More drink and food choices."
Pros: "The entertainment was top notch but the screen was too small compared to the likes of Emirates and Singapore. White wine was fantastic"
Cons: "The crew appeared disinterested in their work and kept minimum contact with passengers. Meal quality and quantity was poor. Singapore excels in these areas."
Pros: "Always find a way to impress me. The service was prompt and swift."
Pros: "Not like but was okay with the leg room, comfort and entertainment on board the aircraft."
Cons: "The water they were serving was not bottled and tasted like restroom water. However when I brushed my teeth in the restroom, it did not have that horrid smell and taste as the drinking water did. Two inflight staff was rude, Didn't get their names but both ladies blocked passengers way when they were trying to get back to their seats and rolled their eyes at a lot of passengers for various requests. Completely not professional!"
Pros: "The menu offered a pre dinner drink however this was never offered. Touch pad screen did not function very well."
Cons: "Having to pay for food in American Airlines codeshare flight."
Cons: "Only one channel of audio was playing--made listening to Tubular Bells just plain WRONG..."
Pros: "Another successful mission with QantasI like the overall experience and the way that Qantas recognise my platinum status it's always a great pleasure to fly to mystically and internationally with Qantas"
Cons: "I think the stream the in-flight entertainment is a bit of a cheat and then I should go back to providing entertainment those messages without a laptop or iPad"
Pros: "Paying for extra leg room was the best investment. We felt like we were in business class (although haven't ever travelled it). The crew were sensational, obliging, friendly and accommodating."
Cons: "We had to collect our luggage in Los Angeles and then re-lodge it for the New York leg of our flights. It was a nuisance but Qantas staff did everything in their power to make it as smooth as possible."
Pros: "The crew manager worked tirelessly to move rows of passengers to other seats because the entertainment system didn't work for a bank of passengers on the long haul flight."
Cons: "Our entertainment system didn't work and we had to split up to move seats."
Pros: "The crew were exceptionally pleasant and accommodating. From beginning to end the journey was seamless and smooth."
Cons: "can't think of anything that needs addressing"
Pros: "Great service as always!"
Pros: "fewer rows of seats in my section upstairs quiet - no children darkness for the overnight flight"
Cons: "would have preferred more foreign movies - with English subtitles - for the more discerning movie watcher - most movies were populist rubbish"
Pros: "What did I like - getting off the plane."
Cons: "After booking via QANTAS the seats allocated were the last seats on the plane and did not recline. One of the TV monitors did not work and the checking in at the airport was third world."
Pros: "I was glad they 'dimmed' the lights to encourage an atmosphere conducive to sleep and to prepare us for the change in time zones. I also appreciated the many bottles and glasses of water that were offered to keep us hydrated. Several different snack options were offered throughout the trip, if one was hungry."
Cons: "The flight boarded and departed a little late so this made connections a little tight at the other end. The floors in the toilet were usually damp from splashes and handwashing. Maybe this is already done, but it would be nice if they were wiped down periodically. Crying children are often a problem on airplanes and this was the case again on this flight. Not sure of a solution but they do affect everyone nearby."
Pros: "Leg room plus space between window and aisle seat"
Pros: "Nothing because they did not allow us to take the flight. We had to buy new sets of tickets."
Cons: "They did not do their best to help us talk to the Australian embassy to allow us to re enter Sydney even as transit passengers just to be able to take our flight with Philippine airlines early the next morning. I know we made a mistake of getting flight to Manila in Sydney. We should have just gotten flight from Auckland instead but it was an honest mistake. They should have just allowed us since we know it's possible. We spent 14, 000NZ additional for that mistake."
Pros: "New plane very comfortable."
Cons: "Delayed slightly"
Pros: "Food is good which is being served hot , even the bread is being served hot . The food is of the right portion .The crew is doing what they need to do for the passengers , quiet efficient , smile quite a lot thus making them feel more comfortable . The toilets are being kept clean . Keep it up !"
Pros: "The staff & getting my questions answered. Also, food! Thanks to Qantas!"
Pros: "customer service at airport and flight crew was are oustanding"
Cons: "took too long to get baggage (car seat) in oversize"
Pros: "Food was fantastic"
Cons: "Touchscreen was hard to press."
Pros: "The inflight service was very friendly. Flight was good, smooth."
Cons: "Flight late arriving c. 30 mins. Could not get the entertainment working on a 5+ hour flight."
Pros: "The food was very nice. Even though there was no choices given, I really enjoyed what was offered."
Cons: "There wasn't too much I didn't like. Staff could have been a bit more friendly perhaps, but overall a very enjoyable flight."
Pros: "Entertainment selection was good, that was about it."
Cons: "Service was so poor. Being in economy they treated you like you were more of a nuisance to them then a customer. Got one drink served to me, 3 hours in, on a 14 hour flight. Our first meal was 3 hours in, and was served 30 min after the people next to me. Trash and dishes were not picked up and when we asked attendant he asked us to bring them to the cabin ourselves! after sitting with them in front of us for an hour after dinner. Window screens left up during flight omitting sun glare making It hard to sleep. been making the LAX to Brisbane or Sydney flight to 8 years now, Qantas has progressively got worse while Virgin customer service remains as a high standard. Looks like sales on Qantas will no longer entice me, I'll be sticking with virgin"
Cons: "I was disappointed to find that on a coast to coast flight there was no entertainment system at all."
Pros: "Touchscreen entertainment food and drinks. Great movie selections. Fantastic experience!!"
Pros: "Great price Service was great Updated on everything from gate change to flight on timen"
Cons: "Didn't book through Kayak on my previous flights"
Pros: "The servic ed was great. One thing was that if you ar ed asleep they don't wake you up f I really your meals. I was hungry and found other passengers who were awake were eating but when I sat up di d not find anyone to ask for any food. I am a diabetic and it was hard waiting all that time u nail breakfast was served. Other than that I would say I was exrrem ed l g happy."
Cons: "On arrival I need Los Angeles I was taking down my hand luggage and my luggage hit th ed left side of my facell knocking off my diamond earing (silver gypsy). I waited until all passengers left and looked for I t bu t was not able to find it. I ed vendors had help from the flight attendants but we did not find it. If you could put it out there to return this to meveryone I woul d be eternally grateful. Please."
Pros: "Excellent service in every aspect on the Qantas flight! The time on board was just over three hours, and still we received a full meal, blankets and headphones, and had personal tv screens where it was possible to watch the latest movies. Well done!"
Cons: "The headphones were bad quality, it was difficult to understand what was being said in the movie."
Pros: "Entertainment fine"
Cons: "Seats crowded Got sick after one of the meals"
Pros: "Plane was fairly new so all electronics worked."
Cons: "Vegetarian meals were poorly conceived and kid friendly. Staff were surly and unfriendly... It should also be noted this was an American Airlines flight. Qantas now sub contracting I guess."
Pros: "Excellent food and snacks, great service for the most part, and attendants seem to actually enjoy their jobs. This flight would have felt much longer with poor service."
Cons: "One flight attendant near the kitchen area was quite noisy and seemed rushed and a bit rude, but the others were very lovely and courteous."
Pros: "The. Confort of the seats"
Cons: "The meals schedule and the portion. Only one full meal on a 14 hrs flight not sufficent. Espaciallhy that we have to wait 1 h in the plane before depqrting due to an electrical issue. Snacks were served on regular basis but are quite questionable ( apple, M&M, mini burger, not sifficient drink offered except for water."
Pros: "We got no support in respect to the visa issue w AND When we got stuck trying to check-in and called Qantas we were kept on hold for 30 min with no interactio n and then was told nothing could be done. My wife could not board and went home"
Pros: "The flight was about 12.5 hrs from Sydney to Los Angeles. It was economy and they provided dinner and breakfast and snacks in between. There was not a lot of leg room but more than most airlines provide in economy. They provided movies and like entertainment including the headsets at no charge. Meals and entertainment at no charge is a plus for them when most airlines are charging for everything but the air you breathe during the flight."
Pros: "Qantas entertainment system was excellent, very up to date. broad selection of movies and TV shows, good selection of music as well. The AA flight on a 737-800 was unexpectedly excellent, the seats are very comfortable, spacious, and the entertainment system superb."
Cons: "for the Qantas flight, seats were abysmal for a 15hr flight. These are similar to the intolerable seats and spacing for domestic (US) flights on legacy carriers (although, American is now radically changing seat dimensions and comfort on the 737-800). For a 6hr flight, it is not tolerable. For a 15hr non-stop flight, it is punishing. The Qantas A380-200 is no longer a new plane. The seat hardware is tired, lumpy, stiff, back-breaking. This could be improved by more space per seat, but it is not. I am 6'3" (189cm) and not at all fat (75kg), but the amount of seating space was tight. Again, this is an inconvenience for a short flight, and absolutely punishing on a long, 15hr, flight. It was not a cheap flight, and surely some updated seats can be put in, with fewer rows. By contrast, I flew back to US on Air New Zealand, and was entirely comfortable on a 12hr leg on very modern and spacious seats in the lowest economy class seat, on a 777 plane for a much cheaper fare."
Pros: "The Qantas service is generally good, and they do acknowledge Platinum members. Also the boarding delay was well advised."
Cons: "More the Dubai airport side, and the fact that the loung boarding arrangements are not intuitive."
Pros: "The flight was on time and very comfortable with tons of food and snacks and great entertainment options."
Pros: "The crew were nice and apologetic for my terrible seat."
Cons: "Seat was known to crew to be a pain - I couldn't sleep, I was constantly being bumped into. No option to request intolerance sensitive food."
Pros: "We got there."
Cons: "Plane (Boeing 747 - QF15) was dirty (grime like dust up the air vents) on the side above windows and the plane looked old. Felt like we were breathing it in. Been on a lot of international flights and the meals left a lot to be desired. (scrambled eggs looked and tasted like mashed potatoes) Perhaps it's the toll from the nature of the job but the crew looked haggered and miserable. Some male crew members didn't have shirts properly tucked in - staff morale seemed low. Flying Qantas for the first time, it was a huge disappointment."
Cons: "I had an awful experience. The seats lean too far back and the person in from of you crushes you're open your laptop? You also can barely get out of the seat and if the person in front of you is leaned back. Also my luggage took 35min and I missed my connection and had to wait 6hrs for my next flight."
Cons: "Malfunctioning video. Old tiny screens."
Cons: "Poor seating, a critical issue on long flights. I was one of two people on the entire jumbo jet that was seated in the middle seat of a full row. Other rows were empty."
Pros: "Crew was AMAZING. Food great. Both much better than the flight over."
Cons: "Biggest plane in the world and still no room for a 5'4" woman."
Pros: "I really liked the costant food, snacks and water being offered through out the flight. I also appreciated the customer support when Quantas was forced to change my flight plans."
Pros: "The entertainment..."
Cons: "The cargo door got stuck and I luggage was not delivered in time for me to catch my next flight. Then there was only two people at the counter to book passengers on another flight and one of the booking agent was tied up trying to find another flight for two children that had missed their connecting flight. Later more agents appeared. Nevertheless, the supervisor was asking one of her subordinates on how to input certain data into the system in order to change my flight. I feel that the agent should have been able to input the data without having to rely on other employees. American airlines was not very helpful in trying to expedite the booking process. I tried to use my express pass and was told by an American airline agent that I had enough time to stand in line. When it was my turn to book my flight to Charlotte, I was informed that I would not have enough time to make the flight. Then I was sent to the customer service line and had to wait another 30 to 40 minutes to resolve this matter. In the process I miss my appointment with my attorneys and Charlotte and this special meeting had to be rescheduled for next Saturday. Thereby, requiring me to drive from South Carolina to North Carolina which is about five hours or more round trip. I was so tired that once I arrive to Charlotte I had to stay in a motel for the evening because I was to exhausted to drive home. I had saved for this trip over a three-year periodI saved and this Esperance was the worst customer service that I have ever received. In closing, thank you for giving me an opportunity to express my oppinion regarding the customer service that I would provide it on this trip."
Pros: "Everything from the crew to constant treats. Entertainment computer was very good as well."
Cons: "Nothing. Everything was great."
Pros: "I thought the service was good."
Cons: "The people checking in bags were impolite and not informative."
Pros: "1st class care from chief steward John. I travelled with a sick child and was given 110% service that included an upgrade, pedialyte and O2 for my child, and regular "checks" on us. Absolutely outstanding service!!"
Cons: "We were originally seated next to a huge (300lb?) passenger, who "overflowed" onto my seat (requiring 2 seatbelts to secure her). (The person in front of her couldn't recline her seat fully or she would have crushed her stomach!)"
Pros: "Great service, good food."
Cons: "Food for the main meal was dried out."
Cons: "We did not get our assigned seats. We checked in 2 hours prior and it was "to early" to obtain boarding pass with seat assignment and we were told to wait at gate area and they would give seat assignments. We are very unhappy with the back row where the seats did not recline at all!! Dreading the return flight for that reason. When we checked in at St. Louise we were not able to use kiosk because it did not recognize do he Quantas flight numbers and personnel checked us in. We were pleased our checked baggage was sent thru to Melbourne, but surprised that we could not get seat assigned at that point."
Cons: "The bulkhead sears had no electrical outlet"
Pros: "food was pretty good."
Cons: "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."
Pros: "Had to cross terminals and the pathway was closed due to an international flight landing (poor planning on LAX part) so had to exit and reenter terminal through TSA. Flight delayed an hour then cancelled due to control panel failure. 10pm flight became 12am bus (and originally told it was 11.15pm bus which was "stuck in traffic" when google map traffic was all green). Got back to SD 4 hours after scheduled time."
Pros: "Very comfortable and didn't feel cramped. Quick flight."
Cons: "No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight."
Pros: "I liked the check-in kiosk, but only because I had no bags to check. I liked being able to choose my own seat. I liked that the flight was uneventful. I liked the staff at all stages, they were friendly and helpful."
Cons: "They made me shove my purse into my knapsack to fit within their two bag policy. That's a first for me. My Delta flight did not do that."
Pros: "The staff"
Cons: "When I bought my ticket last Nov , I paid extra to select seats, only to discover no aisle seats available for the 15 hour flight from LAX to Guanghzou. I tried many times to call CSA LA office using toll free and regular number, but could never speak to a human. Last November 7 I missed my flight home due to the Thai King's motorcade causing the road I was on to be closed for more one hour. I arrived at the CNXairport nearly one hour before the scheduled departure time, only to find CSA check in counters already closed. CSA Bangkok made me pay for a one way ticket home on Nov 8 even though all 3 flights were not full. I arrived well I'm advance and checked in. CSA began boarding 30 minutes before the time shown on my boarding pass and closed the aircraft doors shortly aftethe boarding time listed. No wonder I missed my Nov 7 flight! I wrote CSA LA a letter including the receipt for the one way ticket and requested a refund or at least a reply or home call. I never received a reply. I have flown CSA/Delta from Detroit, MI to Chiang Mai, Thailand 5 or 6 times in the last 3 years. It seems they don't care about customer loyalty. In the future CSA will not be my first choice and I will pay somewhat more to fly another airline."
Pros: "on time"
Pros: "Quick and easy boarding. Quick flight"
Cons: "Audio entertainment quite limited"
Pros: "Staff were friendly and attentive. Boarding was good - efficient and quick."
Cons: "Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working."
Pros: "Lots of water being offered. Lucky to have extra seat for comfort."
Cons: "It seemed longer than the estimated time. The food was bland. My husband's entertainment system worked, mine didn't. We had hit a lot of rough air during time over Pacific. Would have been nice if the pilot would have given more information."
Pros: "I like that if you're willing to gate check your bag, Delta allows you to check in with Zone 1 boarding. Seats did have plugs, which is a huge plus."
Cons: "Touch screens on the in-seat TV were not sensitive enough, technology on board was somewhat outdated."
Pros: "Crew were good, flight on time, free drinks"
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Pros: "Comfortable flight with pleasant staff. I slept most of the way."
Cons: "I was satisfied with this flight and did not experience and discomfort during it"
Pros: "Friendly people and clean plane"
Cons: "They lost my luggage, I hope it shows up shortly"
Pros: "Sitting in middle isle, just get elbowed a lot."
Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Pros: "Some of the ground staff was trying to be helpful."
Cons: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"
Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."
Pros: "Flight was smooth and pleasant. Cabin crew was very kind."
Cons: "I flew on a 15 year old plane. After my excellent flight to LAS with AA, flying DL was a notable downgrade. No drinks and nuts/pretzels."
Cons: "One hour late after a stay over already 4 hours."
Pros: "Delta flight attendants ultimately removing the passenger."
Cons: "The man that called the mother and her son a "F***** b****"."
Pros: "Got us home super fast"
Cons: "The most uncomfortable flight I've ever had"
Pros: "Nothing to like"
Cons: "Poor service Poor air craft space The is my worst cattle transport Shame on Delta"
Pros: "Nothing to like about this leg"
Cons: "The cramped real cramped space, shame on the US Poor service Delta should be ashamed of itself for this kind of poor cattle transport"
Pros: "The Economy seats with added space Plenty of space Cheerful crew"
Pros: "Very nice employees. Coke, peanuts good."
Cons: "Outgoing plane had tv screens, large, with good movie choices, but was an hour late. Returning, if you brought a phone, you can get an app. My phone is about four inches. No good movies. Seats even smaller on this "new plane." Deboarding chaos. Everyone unhappy. Hour late again."
Cons: "Delays and ground chaos nearly caused us to miss our international connection. Gate staff unable to provide assistance with booking on connecting partner airline. Gate staff unaware of new terminal 3 to TBIT airside shuttle nearly directed us to leave domestic and requeue for international security. Will like skip Delta connectors to long haul international flights and just fly direct from SFO."
Cons: "Almost everything"
Pros: "Delta service and conford are great."
Cons: "Pay for wifi"
Cons: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."
Pros: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
Cons: "Nothing. It was a very good experience."
Cons: "I understand delays happen, but Delta delayed the flight significantly and only informed customers around the time they had arrived at the airport - especially for an early morning flight, where you are counting on being able to sleep on the plane ASAP, that is absolute hell. If they had messaged even 30 mins earlier, we could have rescheduled our cab and slept at the hotel given we were on 2 hours sleep. We received the text 3 minutes before we arrived at the airport and tried to sleep on benches as the front desk kept delaying the boarding time by 20 minutes 4 times, each time exactly at the previously extended ETD, which is far more frustrating than if they had just extended it once by 80 minutes so we could legitimately relax."
Pros: "Everything else good."
Pros: "Lovely staff"
Cons: "No meal served on a 5 hours flight!"
Pros: "Our stewardess in the economy cabin was probably one of the best we have ever encountered. She was very courteous and personable."
Cons: "The seat was not a flatbed. It was an old fashioned first class seat but with absolutely awful knee room---possibly as little as 28-30 inches. It was very difficult for the person next to the window to get out to the aisle, even when the person in the aisle seat was not sitting there. The biz class cabin was shared with economy comfort. The crew gave no explanation for the switch in aircraft, and no apology either."
Cons: "No free meals."
Pros: "Not much"
Cons: "The seat is the smallest business seat I have ever encountered. First and last time I fly the 767 with Delta. Can't believe the designers where so stupid"
Pros: "The crew was professional and efficient. This includes the ground personnel that had to cope with a grossly overbooked flight. I was upgraded to comfort+ at the gate."
Cons: "Fed up with the .4 oz pretzels. The arrival in LAX was chaotic. We had left on-time and were told that we would arrive approx. 20 minutes early. Ha! First landing attempt had to be aborted, the landing not being cleared by the control tower. Then we cruised, circling over the Ocean, and the lights of the city again. Finally we landed. Taxiing on the tarmac was interrupted many times, and took overall 30 minutes. The pilot kept informing us. I was probably not the only passenger that had and urgent need to reach a bathroom... Of course, Delta should not be blamed"
Pros: "Very easy flight & process"
Pros: "Crew was very nice and tried to be accommodating."
Cons: "entertainments had many choices, but, almost all not to my liking. Sound quality was poor. I should know from previous experiences to NOT expect good food. The whole flight was noisy from the equipment not from passengers."
Pros: "On planes with seat back displays, it was especially easy to travel with a 4 year old. Definitely appreciate the entertainment provided."
Pros: "Crew's service"
Cons: "nothing to say"
Pros: "I liked being in a lie flat seat"
Cons: "The seat, tray table and storage pouches were filthy wiht crumbs,stains, debris on my seat. A substandard experience and shows disrespect to paying customers, for whom airlines exist!"
Pros: "Same as the previous flight! Very surprised to be a head of time"
Cons: "We were very cramped in the seats. No room to move! I could not use my laptop."
Pros: "free tequuila"
Cons: "norte americano gringo scum from hell usa terrorist pigs"
Pros: "Happy crew with genuine Fiji Hospitality"
Cons: "Food was basic Limited choices on IFE"
Pros: "Movie Selection was great"
Cons: "Boarding was a disorganized mess. Different groups in lines and no clear announcement. Food was plastic, even in Business, to the point that I just stopped and snacked on breakfast bars. Crew was uninspired, at best. Lots of shoulder shrugging during any discussion on issues. One even complained about the flight length (we were not delayed). Landed and waited for 10 minutes for jetway to a bus then a 10 minute ride to customs. Good thing they are a near monopoly."
Pros: "Excellent service from crew members. Genuine Fiji hospitality"
Cons: "Angled seats and limited IFE"
Pros: "Professional and friendly crew. My 8th international flight in business class with 3 different airlines and Fiji Airways crew beat them hands down. Loved the Fiji Chicken curry."
Cons: "Angled seats Limited choice on IFE"
Pros: "Good movie selection. Cozy blankets (I'd love to buy one). Overall nice facilities. Smooth flight most of the way through."
Cons: "The flight was unusually warm. Other passengers asked the A/C be turned up but I didn't notice much difference after. The food selection was poor compared to the usual offerings I've seen with Fiji Airways. Dinner's side dishes were a hard roll, chocolate coconut dessert thing, and slice of cake. I was hoping for fruit and/or a salad. Food service was a little slow."
Cons: "Same as above comment. Plus something needs to change about bringing water bottles on to the plane from Fiji airport. It's just dumb to put people on a flight for 10+ hours with no water. Not happy with this experience."
Pros: "Service. On time"
Cons: "Small seats"
Pros: "Fiji airways food it horrible.........cant even eat it.. management should eat the slop they give us,, the service is horrible...we are treated like cattle unfortunately i must fly Fiji airways as they have a concession Fiji from LAX"
Cons: "NOTHING .............MY ADVISE IF POSSIBLE AVOID FLYING ON FIJI AIRWAYS"
Cons: "I had a seat assignment for my NAN-LAX flight and it was not honored. I had seat 9b assigned but when I got to the airport check in they put me in row 40."
Pros: "crew, service, food"
Cons: "Length of trip"
Pros: "As comfortable as an air flight can be. Friendly staff"
Pros: "Service provided was nothing less than desirable! They were great!"
Cons: "Boarding but that was due to the passengers. They don't listen"
Pros: "All of the staff we encountered were helpful and friendly. The seats were as comfortable as possible given the length of the flight."
Cons: "Some of the food was actually quite good; breakfast on the return flight was not good. The cabin was extremely cold...I wore jeans, and a sweatshirt and even with the blanket I was uncomfortably cold. My husband, who is rarely cold, even felt chilled."
Cons: "Flight was very cold. We went through security three times. Limited number of movies and music. Food was not poor quality. Boarding took forever and there were a couple of excuses for the delay given in an unprofessional manner. Overall I would pay extra to take a different airline next time."
Cons: "Boarding passes were not properly issued causing us to miss connection in LA. Flight left Nadi an hour late and although pilot indicated time would be made up, a 10+ hour flight resulted in less than 15 minutes of time made up. There is no possible reason a flight of this length could not make up the entire deficiency. We were told customer service reps would be available for passengers with tight connections. The customer service rep basically told us there was nothing she could do since we had to go thru customs. Will never fly this airline again. Fly to New Zealand previously on Air New Zealand and will use them in future. Price difference is not worth the service deficiencies."
Pros: "Tried to change seat assignment in Wellington, but no one could help and were not able to do anything in Nadi. Forced to sit in tge middle seats although my husband has a history of blood clots and needs to move during the flight. Very cramped flight. My favorite thing on Fiji airways are the blankets. Big and soft - very luxurious. It was a overnight flight, but I felt there was not enough water offered during the flight. Overall, good value for money."
Pros: "Staff was very kind."
Cons: "Plane was delayed by 2 hours Leg room was tight for a 10 hour flight Movie options were dated"
Pros: "Time of arrival"
Cons: "The only choice of food was curry"
Pros: "Entertainment was awesome!"
Cons: "Leg room I paid for actually feels like room on my normal domestic flights. Need more 'leg room'. The food is so processed, it's beyond horrible. It was not edible to me. Boarding was chaotic and unorganized. Too cold on the plane."
Pros: "The meal was nice and the crew was pleasant. The flight was relatively smooth and there were no mix-up or problems with my luggage after the initial issue of having to pay to check in my carry-on due to being overweight."
Cons: "Cramped seating a bit much for such a long flight. The attendants were a little slow to pick up the rubbish from snacks, drinks and meals."
Pros: "Loved the friendly staff and the food was surprisingly tasty, although some meals were considerably nicer than others. There was plenty to do - great options of movies and shows - and the electronics worked perfectly."
Cons: "Wished WiFi was available and eye masks were offered."
Pros: "The flight was very good, smooth, and on time, I will fly Fiji airways again."
Cons: "I liked the movies, the food, the handicap assessibility. The crew"
Pros: "The people"
Cons: "The food"
Pros: "Thanx for the isle seat,/gate agent who checked me in was especially great,calm n patient,courteious n happy!plane was clean and staff were warm n welcoming,,,Vinaka..."
Cons: "My two month trip began leaving LAX jun 11:where YOU had a witch hunt for carry on liggage.In 13 years,my carry on was acceptiable;On that day $120.00 extra was needed for me to travel with my carry on,,no issuies for years b4,or traveling after,B.S..psngr tkt#2607808503000,2260 ,4521, 439746 6,left a nansty taste in my mouth,claimed my bag was just a tiny bit to large.. !When crew was provideing water or other on flight products,they worked from back to front;which made it diffuacult to see the product offered comming!! Also,,this last flight crew didnt seem happy to be traveling,and lacked the GREAT BULA I am used too.. I hop things get beter,.So ta talii ,Tim"
Pros: "Everything was great! Can't wait to go back."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Easy boarding."
Cons: "The food. The crew can be a little friendlier. They don't seem too happy to work for the company."
Pros: "The entertainment onboard"
Cons: "For the last couple of times I have used Fiji airways they are horrible. So strict! Would let me bring on grey goose which I bought a duty free in Los Angeles... They made me throw it out. Then they try to find any little thing wrong if it's with your bag, or carry whatever they try to make you pay for EVERYTHING! they were about to take away my 3 liquids which was less than 3 ounces because it wasn't in a plastic bag. ALL OF THE OTHER AIRLINES I HAVE USED HAVE NEVER DONE THIS! So I had to leave security go back outside. Come back in and get a plastic bag. If your bag is even a pound over weight, regardless of the fact if you really can't pay it. They won't be nice and help you out at all like some other airlines do for example Air New Zealand, AA, I could go on. Also, more than half of the staff are so condescending and rude, they like refuse to be nice and help out a passenger. If I ABSOLUTELY HAVE TO AND AS A LAST RESORT then I would use Fiji. But for right now I will NEVER USE THEM. And I will suggest to my family and friends not to use the airline!!"
Cons: "Arrived in my destination on Sunday and I didn't get my luggage till Friday and I have to flight back on Monday ."
Pros: "Fast boarding."
Cons: "The middle seats should have a height restriction. I'm 6"1" and my knees has indentations from 11 hours in the air pressed up against the seat in front of me. Outdated movies. Bad food. Rude service."
Pros: "The staff was friendly, plane wasn't crowded, food was above average"
Cons: "Limited movies and TV shows"
Pros: "Good seating 2+4+2 allows more privacy for couples and less crowding. Every seat has USB plug. Good entertainment system with large selection of current movies.."
Cons: "15 pound carry-on limit. Although my reservation was not affected, I believe that reserving specific seats is no longer available for economy coach. Check to be sure."
Pros: "leather sets in buisness class were wide and clean"
Cons: "food was fair and spicy."
Pros: "Crew helped as much as they could."
Cons: "Getting some random search and a big guy next to me with little room to none. Horrible 10 hour flight."
Cons: "It was crazy cold on the plane. I'm a frequent flyer and never in my life had I been this cold. I had a sweater, a scarf and a blanket, but couldn't relax to sleep as I was shivering the whole time. My friend traveling with me and the people in our row were feeling the same way. Plus they make you remove your blanket for take off and landing, which I've never had to do with other companies. It went from shivering to teeth chattering. I couldn't understand why they served us a hot meal when we got on the plane. Anyone boarding at 11:30 pm should have already eaten, at that point you just want to sleep, not wait another two hours for food to be served and the trays cleaned up."
Pros: "The entertainment was fine. The seats in economy were fine, more leg room than many."
Cons: "Lack of water. This was a 10+ hour flight and the they brought no water except at meal time. Most long distance flghts have water all the time. Plus you cannot take bottled water on the flight as they do another security check as you board the plane, Carry on luggage policy is very different. I went online and checked the dimensions. Measured my bag and it was exactly the right size, same as US airlines but when I arrived at the the check in, it did not fit into the bin you use to measure. I argued it was the exact dimensions but had to pay $125 to check a carry on bag. Do not believe the dimensions on the website."
Pros: "They rebooked us on Air New Zealand."
Cons: "Our flight was canceled."
Pros: "Friendly crew, decent food, plenty of movies, power points at every seat."
Cons: "Boarding is chaos. They let everyone crowd the boarding area so you have to fight threw all the people who are hoping their row will be called soon. The announcement is hard to hear because everyone is shouting to ask what's happening."
Cons: "Long time to load luggage. 45 min late"
Pros: "Nothing stood out."
Cons: "Treated like a second tier customer. Rude flight attendants. Did I mention my flights we're delayed 3+ hrs and the plane's engine gave out. That happened. Very poor/mediocre airline. Oh and the seats are extremely uncomfortable. Everyone around was worthy of contempt."
Pros: "My first time taking Fiji Airways and it was a great airline. The flight attendants were friendlier than on US airlines."
Pros: "The planes were clean. The flight attendants were mostly friendly."
Cons: "For an international flight, I would have expected to have a little more room even though I was in economy class. The food was OK. The limitations on checked baggage and carry-ons were not very good. 40 lbs for a checked bag, ok. But only one allowed. I've never had an airline, let alone international, that weighed my carry-on. All in all, it wasn't what I'd expect from an international flight."
Pros: "Cabin crew was efficient and friendly. In general, your baggage policy is horrible. Only airline I'm familiar with that only allows one checked bag?? I believe your aircraft baggage capacity is equal to any other aircraft of the same model so why the one bag limit. The landing in Nadi was horrible. The plane hit so hard on landing that it bounced up and hit hard again. Everyone was scared and holding tight to the seat in front of them. What was equally disturbing was that neither the pilot or co-pilot ever came on the speaker and said ANYTHING! No explanation, apology or anything-complete silence."
Cons: "This was very unprofessional and makes me wonder what was going on in the cockpit? Seemed to take an in ordinarily long time to clear food trays after the meal. They were offering seconds on beverages before they had even cleared the trays."
Pros: "thanks to a tail wind we got there like 2 hours sooner then it took to get to nadi in tnhe first place. Legit. Flight attendants were great."
Cons: "It has nothing to do with you guys, you all rocked, but LAX is the most hillariously disorganized airport ive ever seen."
Pros: "The woman who checked us in helped us a ton by getting our seats switched to be near each other for both this flight and the following flight from nadi to LA. She was great. Most helpful person I came acrossl."
Pros: "plane was new and clean short destination fly was good"
Cons: "long line to check in only open 2-4 window from 2;00 PM to 4;00 PM do the check in ."
Cons: "i travel a lot and generally don't expect much in the way of good food on an airline. the food on this flight, however, ranks as the worst that i can remember"