Daily cleaning, installation of cabin HEPA filters on flights to Japan
ANA, Asiana Airlines and Air New Zealand have waived their change and cancellation fees on flights to Japan. Confirm policies on booking site.
An average direct flight from New Zealand to Japan takes 32h 27m, covering a distance of 9160 km. The most popular route is Auckland - Tokyo with an average flight time of 11h 00m.
The cheapest ticket to Japan from New Zealand found in the last 72 hours was $338 one-way, and $1,156 round-trip. The most popular route is Auckland Intl to Tokyo Narita and the cheapest round-trip airline ticket found on this route in the last 72 hours was $1,357.
ANA, Asiana Airlines & Air New Zealand fly the most frequently from New Zealand to Japan.
Based on KAYAK flight searches, the most popular destination is Tokyo (73% of total searches to Japan). The next most popular destinations are Osaka (19%) and Fukuoka (4%).Searches for flights to Hiroshima (2%) and to Tokushima (2%) are also popular.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travellers know whether to wait or book now.
Scores according to KAYAK customer reviews
Cons: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Pros: "Friendly staff. Both two meals were awesome."
Cons: "Already done."
Pros: "The service, foods , sack ,"
Pros: "Food, service"
Cons: "The space"
Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Pros: "I liked the size of the cups for drinks: smaller than usual."
Cons: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
Pros: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Pros: "crew handled the tough crowd well, but were not extremely hospitable"
Cons: "food was disgusting"
Pros: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Pros: "Singapore airlines never disappoints"
Cons: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
Pros: "The inflight entertainment was great, lots of movie selections"
Cons: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."
Pros: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Pros: "Short flight"
Pros: "Loved the food/Movies/seats."
Cons: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
Pros: "Excellent attention to service and comfort."
Pros: "Staying in a hotel for 24 hours."
Cons: "Not actually making it to Japan."
Pros: "Friendly attentive staff. Excell ent food and great. Service."
Cons: "Really crowded seats in economy."
Pros: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Pros: "The seats are very comfortable. There was ample entertainment."
Cons: "No complaints at all. They are very professional and I would chose them again."
Cons: "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
Pros: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Cons: "Nothing bad to say about this flight. Great airline."
Pros: "Crews were all nice, respectful and helpful!"
Cons: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Pros: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Cons: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Pros: "I like the personal TV, my foot rest and water holder frequent water serve,"
Cons: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Pros: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Cons: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Pros: "I paid for an economy class ticket but got first class service."
Cons: "My Vegan meal was terrible."
Pros: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Cons: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."
Pros: "The service and fast flight"
Pros: "Ease of checking. Empty seat between us"
Cons: "Can't upgrade with krisflyer miles"
Pros: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Pros: "Made Econ class feel like biz :)"
Pros: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Pros: "Customer service and food couldn't be better."
Pros: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
Pros: "Leg room in economy is good, even for tall people. Food was actually quite good."
Cons: "Two of our family's seats would not recline, although they were not near an exit row."
Cons: "old facilities"
Pros: "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."
Cons: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."
Pros: "Friendly and approachable cabin crew."
Cons: "Boarding was not good. No clear announcement. No special boarding for star alliance gold member."
Pros: "Crew were good"
Cons: "Entertainment system doesn't have a touch screen like other airlines. They give you ear but buds instead of head phones. Alright they gave us headphones for our young son you had to put the foam covers on yourself and they kept coming off. Not a very good selection of movies. Good is bland and not very good options."
Pros: "The flight attendants were super attentive and took great care of me, even bringing me headache medicine."
Cons: "I was in a front row seat which meant using my table in the armrest would wake up my neighbor. (Not a big deal but a little awkward) It was also hard to sleep because the seats didn't recline enough."
Pros: "It was the best service ive ever had. The flight attendants came right away and were always coming up the aisle making sure we eye well hydrated and fed"
Pros: "The flight staff were very friendly and always seemed to be eager to help all the passengers. The menu on the flight was also excellent. Wonderful flight"
Cons: "The layover in Japan was not exactly what I hoped for but I managed OK. Short layovers work better for me."
Pros: "New offer of primium economy"
Pros: "Great crew. Wine and cheese was nice."
Cons: "Nothing. All good."
Pros: "Free WiFi - was great and fast"
Cons: "It ran a bit late"
Pros: "My first experience in business class"
Cons: "It was over $450 to try and change the short segment fligt from Christchurch to Auckland. I could have bought a new ticket for 1/2"
Cons: "Terrible customer service."
Pros: "I had to us the wheel chair And they were all GREAT I was by my self"
Cons: "Right now I can't think of any thing"
Pros: "Small puddle jumper, but everything was well organized."
Pros: "Pinot noir"
Cons: "No temp control, a little stuffy"
Pros: "Service and biz check in"
Pros: "Excellent attendants"
Cons: "Landing was a bit bumpy!"
Cons: "The check in at premier lounge wasn’t as good as before for bussiness elite !"
Pros: "The flight was on time, staff courteous and we made good time to the destination."
Pros: "A bit late leaving Auckland but we were kept well informed of the changes"
Pros: "Crew were lovely."
Cons: "Had a lot of hassle adding baggage to this leg of my trip on booking. At check in i was asked to pay $130 for baggage, which was no surprise. Luckily Air New Zealand ground staff sorted it out and I did not have to pay. I will book direct with the airlines next time."
Cons: "I added Luggage 16.5kg and they charge $130 AUS.The weak point is they are not showing luggage when we booked."
Pros: "Smooth flight. Crews' sense of humour"
Cons: "A bit of delay in take-off schedule"
Cons: "My ticket did not say that it was a no luggage,no meal ticket & I printed off the E ticket & no where on the E ticket did it state no luggage.....I think that needs to be shown clearly when we book. I had to pay for 1 bag & it would have been $250 but ANZ did work with me &changed the ticket for $125 name-Marjorie Kalama"
Pros: "Our hostess was extremely friendly, accomdating and engaging. Air Nz need more staff like her! We had taken a Honolulu flight to Auckland flight the day before and were really disappointed with the service, lack of friendliness and the limited availability of food were not what I have come to expect on Air NZ, an airline we have been so proud of in the past to fly."
Cons: "There was no doubt the staff made this journey great!"
Pros: "Plz could u guys add Korean subtitle to movie or tv . Because when i was boarding, i couldn't find any Korean subtitle. I can understand English so that's find. But it let me think u guys don't really care Korean market ."
Cons: "We were late arriving, the cabin crew although they were pleasant, didn’t do enough to allow the passengers to get off first, for the connecting flight. Malaysian airlines stayed in the runway, fixing an engine and the pilot said they were delaying the plane, driving in for passengers to disembark. After being told by cabin crew that a number of us were late for connecting flight, that they were going to wait for us, they didn’t and we were told we had missed the flight. We were kindly put on the next flight which wasn’t until five hours later. Unrealistic scheduling causes is to miss our flight and had us sitting at the airport for four hours, making it an unnecessarily long day. Not impressed."
Pros: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Cons: "Nothing at all!"
Pros: "The fact that every possible thing was tajen 8nto account to connect us from our late arrival intetnational flight. Great team"
Pros: "there were extra blankets."
Cons: "Cold air blasting for 8 hours."
Pros: "Friendly crew, timely response, food was nice"
Pros: "Cool temps in plane"
Cons: "They were great"
Pros: "Good lleg room in the aircraft. Friendly service."
Pros: "Everything. Loads of leg room."
Pros: "No complaints at all"
Pros: "It was what I expected"
Cons: "Too cramped"
Cons: "Lack of leg room"
Pros: "Free drinks!"
Pros: "Snack ordering system Good service (picked up passenger's eye glasses when person was sleeping)"
Pros: "Excellent overall service as usual from start to finish"
Pros: "Short, friendly people and was on time. Awesome all around"
Cons: "All was good"
Pros: "The service in Premium Economy was outstanding with two dedicated and attentive staff members. The food was excellent and drinks served in real glass made a difference. the space was generous, seats comfortable, and pillows and blankets of a higher quality than economy. Overall a superior experience."
Cons: "Check in was a bit of a mess with no dedicated line for premium economy, business, or first class."
Pros: "Service etc etc absolutely fine"
Cons: "Handling at Melbourne Tullamarine was poor. The plane landed on time but was sent to the wrong dock and that caused a lot of time wastage. This seems to happen in Australian airports more than anywhere else."
Pros: "the entertainment options."
Cons: "The cleanliness of the seat and surrounding area around the seat. Limited snacks. Inconsistent boarding."
Pros: "Plane was close to new crew well educated and friendly left my jacket on the plane when left and they met me at baggage claim without been asked Well done NZ"
Pros: "crews were nice"
Cons: "Very crowded flight. Fully book. Super busy bathroom. Food was bad"
Pros: "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
Cons: "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."
Pros: "Professional and friendly Crew & the movies"
Cons: "Too cold, seats to narrow, food not so tasty."
Pros: "Great crew, but I didn’t really like the Economy Premium seat. Eva Economy I thought was better."
Pros: "Seats are alright... good thing I don’t have a seatmate so I have a little bit more room to move."
Cons: "I miss the free giveaways or little travel gifts that they used to give."
Pros: "Seats were ok on par with other airlines. Food served was good."
Cons: "More leg space."
Cons: "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
Cons: "Did not inform us of a flight delay until way after the flight time had past. Waited an extra to take off."
Pros: "My cabin bag got lost and theres no way to track it. Complete outrageous."
Cons: "Everything. Worst experience of my life"
Cons: "I didn’t have a pillow."
Pros: "Very delayed flight that resulted to missed my flight going to davao"
Cons: "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
Cons: "The seat was a bit small for me, legroom a bit tight."
Cons: "Too salty for the meal"
Pros: "Seats were spacious enough"
Cons: "Departed about 40 minutes late without an explanation, then had to take a circuitous route around local thunderstorms which added another 30 minutes, so that we arrived over an hour late. Deplaning was also very slow, such that we cleared the airport at 1:45 AM, rather than 11:35PM as scheduled."
Pros: "Third time on Cathay Pacific"
Cons: "the food- vegetarian"
Cons: "Incoming plane was late so that there off departure schedule. Flight to HK was late as well. Bad luck or bad scheduling?"
Pros: "Not much, quick though"
Cons: "Plane is old, seats are terrible, hard awkward, strange seatbelt clunk of foam plastic, food was horrible, never saw the crew, it was hot, needed water has to go track it down, it was an overnight flight so not all the crews fault"
Pros: "caring flight attendant went extra mile to move people into better seats if they were available."
Cons: "people in lowest economy seats (back of plane) did not get an amenity bag (ear plugs, toothbrush, eye mask)."
Pros: "Crew was friendly and kind."
Cons: "No vegetarian options at all for breakfast (was either beef congee or eggs, sausage and bacon). We were not offered any options to select meal preference during online check in either"
Pros: "The new Airbus A350-900 is phenomenal. Big screens, spacious, great food selections"
Cons: "Absolutely nothing."
Pros: "Boarding was orderly and efficient, the polar opposite of the mad rush that can sometimes happen when cabin crew don't take charge of the boarding order. Crew were courteous and multilingual. Leg room felt a bit better than average for an international flight. Food was very tasty. The inflight entertainment selection and screen quality was excellent."
Cons: "They managed to run out of the Western breakfast option (which I did not want anyway, but many British tourists had to make do with yoghurt and fruit due to unfamiliarity with congee). The entertainment system is controlled by touchscreen only. An elegant solution that is simple to keep clean, but you get tired of holding your arm up at eye level."
Pros: "Seats weren't much comfortable."
Cons: "Food wasn't bad but above average."
Pros: "Boarded on time. Landed safely."
Cons: "Crew not very attentive to passengers. Seats are small and leg room is very cramped for a 13hour flight."
Cons: "I remember Cathay pacific having nice planes, but I guess things have changed. Plane, bathrooms, everything was downright dirty. Basically the only thing Cathay Pacific has going for it is direct LAX to HK, but that's it. I will try to avoid Cathay in the future"
Pros: "Cathy service"
Pros: "Able to sleep. Arrived safely."
Cons: "I accidentally sat in the wrong seat and had settled in comfortably, when a crew member pointed it out, I quickly got up and made my way to my seat. However someone was sitting there. The crew member told me that since the person had settled in I'd have to sit in another seat and pointed to yet another seat. Needless to say I was very confused and more than a little ticked with the inconsistent behaviour. Things didn't get any better when they defended their approach instead of simply acknowledging the problem."
Cons: "Seat didn't recline"
Pros: "Seat was good."
Cons: "Lounge in Chicago terrible...lounge near gate in HK was disgusting. The nice lounge closed too early. The food was passable The flight crew was mixed...a few nice ones, but most were unfriendly Ala American or BA Bathrooms on plane not in great condition"
Cons: "flight was late"
Pros: "The crew is always polite and professional"
Cons: "I can't eat airplane food that is always Asian flavored....sometimes I just want a sandwich."
Pros: "Boarding was smooth."
Cons: "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."
Cons: "Food ,service , aircraft"
Cons: "Limited help in assisting passengers who missed the connection"
Pros: "I had two flight crew that went out of their way to exceed my expectations on my BKK to HKG flight. One was the onflight manager, Bingo, and the other was the flight attendant, Carol. They are a testament to Cathay Pacific, and they should be acknowledged for their exceptional customer service!"
Pros: "Good leg room in coach. Comfortable seats."
Cons: "All good"
Pros: "All as expected - no surprises"
Pros: "There was nobody around the second business class section... was private and comfortable..."
Cons: "No beverage service or nothing after take off... only breakfast service 2 hours before landing... but slept through that... woke up hungry."
Pros: "The plane actually arrived an hour earlier than expected."
Pros: "Access to Cathay lounge. Went to the Wing noodle bar and coffee loft. Had a good bite to eat before boarding flight running 15 mins late. My request to have my meal service delayed was welcomed by staf."
Cons: "None experienced"
Pros: "The cabin crew were great. Very helpful and they professional."
Cons: "Dubai was foggy, they diverted us to Alfugaire. Supposedly for an hour time but we stayed for 4 hours and almost missed our connection. Not nice."
Cons: "After a stressful 15 hour flight from San Francisco, my connecting flight to Tokyo was delayed by an hour and a half, which is something I'd like to avoid in this long of a flight."
Pros: "The food"
Cons: "seat did not recline."
Pros: "Entertainment and food are better compared to other international flights."
Cons: "The flight was delayed and boarding was a bit chaotic."
Pros: "The flight left in HK without 7 passengers included me. Customer service was very bad in HK."
Cons: "bring back Me Before You!"
Pros: "Flight attendants were great."
Cons: "Economy's seats a bit tightly packed in. Food was kind of Asian based and no choices for snacks but the Asian type nuts/pretzels that tastes wired"
Pros: "The staff was very helpful and friendly. Location was perfect."
Cons: "For the price per night i expected the hotel to supply complementary bottle water daily. The A/C was not very effective."
Pros: "Best meal service ever, my husband never eats airplane food but gobbled up the dinner and the breakfast served. Seats were comfortable, beverages were readily available, one of the best airlines in the world."
Cons: "Didn't have slippers, only socks. Slightly inconvenient having to put shoes back on to run to the restroom, which sometimes have wetness from God knows what."
Cons: "Seats are uncomfortable. Service was not very kind on either of our Fiji air flights. I honestly will avoid flying with Fiji air in the future—much better airlines to choose from."
Cons: "350 pound passenger placed next to us in window seat. Passenger took over 1/3 of my wife's seat. Flight was full, no effort made by crew to correct situation."
Pros: "super friendly crew making sure u had snacks and drinks ,smiling the whole time. thank.you!"
Cons: "maybe if i could hve plugged inmy own headphines but no big deal. thank you!"
Pros: "Very smooth flight"
Cons: "No food options by row 29"
Pros: "The plane was new and clean. The crew was so friendly and welcoming. Anything we needed on our flight they were more than happy to oblige and always did it with a smile"
Pros: "Great lounge, comfortable flight."
Cons: "The business seat doesn't fold fully flat, but only about 160 degrees. They mixed up my drink in the morning and I got a cheap sugary fruit punch."
Cons: "Food and onboard entertainment system."
Pros: "We boarded and left on time, the service was good."
Cons: "The picture on the screen for the movie was very poor, although the selection of movies was really good."
Pros: "was good service and food was nice"
Cons: "Boarding a bit chaotic"
Pros: "Good flight"
Cons: "I arrived in transit from another flight, no representation to make check in. I needed to wait for gate to open before I could check in. then there was no time for the airline to recover my Bag. Do no us this airline in transit"
Pros: "We arrived safely"
Cons: "90 minutes delay without information or appology."
Pros: "My flight to Los Angeles was great comfortable seats and the food was very good"
Cons: "Unfortunately my flight from Los Angeles to Christchurch was cancelled the plane had a mishap on the runway colliding with another plain so was booked on an Air New Zealand flight back to Auckland the following night it was good of Fiji air to put me up in the Crowne Plaza near airport lovely hotel"
Pros: "Fantastic crew on board. Great service. Food left a bit to be desired. Entertainment a bit dated but great value for money & extremely punctual"
Pros: "The flight attendants were awesome. Super friendly. Was also a surprise that we received full meals. Would definitely fly again."
Cons: "Planes seemed dated. Video equipment was in overhead bin."
Pros: "Had an extra seat to strech out."
Pros: "The staff was all very nice and I always felt like they were doing their best to help. the situation seemed out of their control. It was nice of the airline to provide hotel and meal vouchers. (The meal vouchers didn't go very far at the Sheraton where all the food is very over priced.)"
Cons: "My flight was delayed 16 hours so I missed my entire trip to Fiji. This is devastating to me and I feel I should be compensated. Fiji Airways didn't notify me of the delay until I was already at the airport checking in so it wasted even more time and money. I bought this ticket because the flight time was convenient. Then it left at 3:55am which is the worst time to leave because I couldn't sleep beforehand and felt awful the whole evening and during the flight and after. To top it off the airline wouldn't check my bag through to my final destination. I was very unhappy with how this occurred."
Pros: "I love the workers, I love the entertainment. The pilot did a great job."
Pros: "Didn't like anything, meal service was terrible"
Cons: "Never liked anything and will make sure not to take that flight ever again"
Pros: "Service was so perfect especially on board,staff are friendly and very helpful"
Cons: "When we get to Fiji entrance was so hot ,no air conditioner staff are so slow and only one staff serve ,people has to wait for long time ,don’t mind waiting but was so hot to wait for long especially with kids"
Pros: "The people were amazingly friendly and the airport was awesome. Really small and unique."
Cons: "Liked everything about it"
Pros: "Very comfortable and the pilot landed the plane perfectly in bad weather! Thank y'all Fiji Airways!"
Pros: "Everything was fantastic,,,to being on tine, to boarding and to service thru out the flight. Five star airline!"
Pros: "Loved the soft good quality complintary blankets they had available for us on every seat as well as pillow. Really made it feel homey and comfortable. Probably the best airline meal I’ve had. It was like a creamy mushroom chicken with mashed potatoes, cheese wedge, crackers, etc."
Cons: "The luggage weight limitation on carry-on bags"
Pros: "movies and tv were cool"
Cons: "Fiji Gold is too sweet, Fiji bitters is much better"
Pros: "Staff and food were great, the flight was also very smooth. I would definitely still fly with Fiji airways, I think the delay just made everything seems worse."
Cons: "We were delayed over 3 hours. The intercom didn't work very well and the entertainment system was pretty much out of order. Also one of the toilet doors wouldn't lock."
Pros: "Nice blanket, good food, friendly staff"
Cons: "Small tight seating and horrible food."
Pros: "Friendly staff, good food, comfortable ride."
Pros: "The friendliness and helpfulness of the crew."
Cons: "That we had a window seat, but on getting to Nadi found that had been given away and we had two seats in the middle section. Not real happy about that."
Pros: "I like the entertainment options"
Cons: "Crew not careful during food/beverage service. Received a 2nd degree burn from tea accident due to getting spilled on"
Pros: "Great service. Flight attendants are super helpful and nice. The meals are really good too. Small things as movie selection was amazing too. An overall outstanding experience. Vinaka!"
Cons: "It was perfect."
Cons: "Seats are not comfortable"
Cons: "I had a seat assignment for my NAN-LAX flight and it was not honored. I had seat 9b assigned but when I got to the airport check in they put me in row 40."
Pros: "crew, service, food"
Cons: "Length of trip"
Pros: "As comfortable as an air flight can be. Friendly staff"
Cons: "Flight was very cold. We went through security three times. Limited number of movies and music. Food was not poor quality. Boarding took forever and there were a couple of excuses for the delay given in an unprofessional manner. Overall I would pay extra to take a different airline next time."
Pros: "Tried to change seat assignment in Wellington, but no one could help and were not able to do anything in Nadi. Forced to sit in tge middle seats although my husband has a history of blood clots and needs to move during the flight. Very cramped flight. My favorite thing on Fiji airways are the blankets. Big and soft - very luxurious. It was a overnight flight, but I felt there was not enough water offered during the flight. Overall, good value for money."
Pros: "Staff was very kind."
Cons: "Plane was delayed by 2 hours Leg room was tight for a 10 hour flight Movie options were dated"
Cons: "The only choice of food was curry"
Pros: "Crew was nicest in the air, so friendly, professional, helpful!"
Cons: "Many glitches in the reservations process: my flight records were messed up on 3 flights. Recommend allowing a LOT of extra time for check in if you fly Fiji!"
Pros: "Easy boarding."
Cons: "The food. The crew can be a little friendlier. They don't seem too happy to work for the company."
Pros: "The service was excellent"
Pros: "Fast boarding."
Cons: "The middle seats should have a height restriction. I'm 6"1" and my knees has indentations from 11 hours in the air pressed up against the seat in front of me. Outdated movies. Bad food. Rude service."
Pros: "Good seating 2+4+2 allows more privacy for couples and less crowding. Every seat has USB plug. Good entertainment system with large selection of current movies.."
Cons: "15 pound carry-on limit. Although my reservation was not affected, I believe that reserving specific seats is no longer available for economy coach. Check to be sure."
Pros: "leather sets in buisness class were wide and clean"
Cons: "food was fair and spicy."
Cons: "It was crazy cold on the plane. I'm a frequent flyer and never in my life had I been this cold. I had a sweater, a scarf and a blanket, but couldn't relax to sleep as I was shivering the whole time. My friend traveling with me and the people in our row were feeling the same way. Plus they make you remove your blanket for take off and landing, which I've never had to do with other companies. It went from shivering to teeth chattering. I couldn't understand why they served us a hot meal when we got on the plane. Anyone boarding at 11:30 pm should have already eaten, at that point you just want to sleep, not wait another two hours for food to be served and the trays cleaned up."
Pros: "The entertainment was fine. The seats in economy were fine, more leg room than many."
Cons: "Lack of water. This was a 10+ hour flight and the they brought no water except at meal time. Most long distance flghts have water all the time. Plus you cannot take bottled water on the flight as they do another security check as you board the plane, Carry on luggage policy is very different. I went online and checked the dimensions. Measured my bag and it was exactly the right size, same as US airlines but when I arrived at the the check in, it did not fit into the bin you use to measure. I argued it was the exact dimensions but had to pay $125 to check a carry on bag. Do not believe the dimensions on the website."
Airlines flying to Japan have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Japan
Masks required on board, masks provided on flights to Japan
Social distancing seating
Middle seats unavailable to book on flights to Japan
Testing for antibodies, testing for symptoms for flights to Japan
Waiving of change fees. Search flexible flights to Japan