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Pros: Company in the plane Stewards were indeed what saved the whole ordeal with Fiji Airways for me.

Cons: Not leaving at the advertised time both from SFO and NAD Not having enough overhead space in the NAD to TBU flight.

Pros: Friendly crew. Cloth seats were pretty comfortable with adjustable wings on sides of headrest. Movies were mostly older and good PG at worst.

Cons: Cloth seats were pretty comfortable with adjustable wings on sides of headrest BUT very cramped in Basic Economy. I’m short and couldn’t even put my seat back for entire 11 hours because man behind me was so tall. Meals did not include any salad but did have small amount of veggies.

Pros: Seat comfortable, we paid extra for emergency exit

Cons: The entertainment system for a 5 hour flight was poor quality and for limited time only. Also the quality of the vegetarian meal was average

Pros: Trip , food etc

Cons: Delays on flights

Pros: The plane and crew were excellent.

Cons: The food was very bad, not taste. Departure was over one hour late.

Cons: Older plane, no entertainment but did have free wifi

Pros: Good flight on time. Nice staff

Cons: Continue the good service

Pros: seat not very comfortable

Cons: too crowded

Cons: Flight was delayed. Got no messages from anyone

Pros: The crew members were very nice and easy going.

Cons: The flight took off 25 minutes late. The boarding started later than it should have and took way too long. The airport was understaffed from the security point to the boarding point. That was surprising how in smooth both of those processes were based on seamless experiences at the same airport

Pros: The boarding

Cons: I would like have a blanket and also one free coffee

Cons: Small walkway and seats.

Cons: Luggage didn’t make it to JFK. Expecting it will in the next 24-48 hours.

Cons: Lounge in Lhasa

Cons: Gate change notice

Pros: Overall good flight

Cons: First flight was delayed which resulted in the missed connection, overnight stay in Beijing and lost time in our final destination

Pros: Clean and comfort

Cons: They should really Consider adding more movie options, in English without having to read subtitles. I had a 13 1/2 hour flight and an 18 hour flight. The movie options were awful and made for our own not so entertaining flight.

Pros: Clean, kind cabin crew & nice meals

Cons: entertainment

Pros: Entertaiment

Cons: They should serve variety of. Food

Pros: Crew was okay

Cons: Did not get the food I chose. Seats were not clean and clumsy

Cons: Nothing much

Pros: Amazing services and foods

Cons: The business class seat was great

Pros: Flight time shorter than scheduled. Food good. Crew great.

Cons: Somewhat limited recent release movies compared to Emirates.

Cons: I am an average-size person but even for me I found the seats were small and uncomfortable.

Pros: Excellent customer service

Cons: Very accommodating

Pros: Very great!

Cons: Hard to get better!

Pros: The seats reclined farther than any I’ve ever experienced (aside from Business or First Class). Attractive, friendly, and patient flight attendants. Very clean planes.

Cons: A better movie and music selection.

Pros: Cool and excellent service.

Pros: Direct flight

Cons: Bigger aircraft

Pros: The timeliness of the boarding and flight takeoff

Cons: The landing. Seemed a little rough

Cons: I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me

Pros: The flight was smooth and the service personnel was nice and professional.

Cons: no vip room

Pros: Good cabin staff.

Cons: A bit cold. - Not an airline problem, but often when a flight comes through a chinese airport late, they will have the transfer path closed so you have to go out as if you want to leave their airport. The immigration officers then want you to apply for visa's and its hard to communicate that you are just wanting to connect to another flight. Maybe they need a procedure for that when a flight comes in late and they have closed the connecting path.

Cons: I had to pack my laptop too much early - 15 minutes before we started descent. By other airlines it is possible to use it longer

Pros: Crew was friendly and plane was clean and comfortable. Pilot kept us informed on our progress and flight was on time.

Cons: Bigger seats, more room between the seets.

Cons: The plane's interior needed a makeover, as is old

Pros: - decent wine, fresh fruit, in-seat entertainment, smooth flight

Cons: - audio was buzzy, seats very thin, bathrooms not stocked with paper towels

Pros: wasn't able to incline my seat...

Cons: being able to incline my seat...

Cons: I couldn’t get the seat to recline.

Pros: The crew was fine. the seats were not so comfortable in the economy.

Cons: More comfortable seats.

Pros: Crew were very helpful

Cons: First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good

Pros: The seat custom was hard as a board

Pros: Departed on time and arrived on time.

Cons: Fine as is.

Pros: Crew were great - some in cabin entertainment would have been great. Or since it was available for phone this should have been explained.

Cons: Allow power outlets for the mobile phones if movies were accessible

Pros: Food and crew!

Cons: The moment they gave out the ice cream it broke in half and began melting. Its hard to eat in the dark and turning on the light with a sleeping neighbor is no fun. Not the best choice to provide it as a popsicle... maybe a cup would be best.

Cons: So hot on the plane and cramped.

Pros: The worst air travel experience I’ve ever had.

Cons: Entertainment system needs the ability to have closed captions in English. It’s in Chinese all the time—can’t even turn it off. The sound system is very poor so captions would help.

Cons: Busted infotainment screen. A perfunctory apology was offered after the flight had landed. None of the crew had any level of proficiency in English and shied from interacting with non-Chinese passengers. And finally, 10-abreast seating on the Boeing 777 is a nightmare.

Pros: The plane was new and had a great feel. Pilots and crew very professional.

Pros: Crew are friendly

Cons: Flight was late, seat tray was dirty, and entertainment system hard to use.

Pros: Crew was excellent. Entertainment choices were excellent.

Cons: One both flight my food preference was gone before I could choose.

Pros: Entertainment option

Cons: 4hr to repair a tire, and crew rest limitation made extra stop at Taipei

Pros: Can't beat that. Bigger seat, better leg room, comfortable seats.

Cons: None.

Pros: The crew was amazing! The seats in a business class were very uncomfortable.

Cons: It’s hard to compare after my recent flight on Emirates which was superb.

Cons: Older planes are very outdated.

Cons: Flight was 4 hours late with no explanation

Pros: The crew was so pleasant. They greeted everyone with grace and respect. Their customer service was wonderful.

Cons: Everything was great. I will choose to fly Thai Airways whenever I get the chance to.

Pros: Food was good. Wine was better.

Cons: Couldn't get an aerobridge slot at BKK. Odd for the national carrier. Not great with bags, going down stairs, having to take a bus to the terminal.

Pros: The overall experience was good and relaxing.

Cons: The toilet area could be better occupied to help skin dryness control.

Pros: Seats are the most UNcomfortable in Asia.

Cons: Put in some real comfortable seats in business class. The exisitng ones are hard and terrible

Cons: Even after requesting fruit platter as my food a few times, I have not got any food at all. They offered meat options that they had at that time, but no vegetarian option at all.

Pros: as expected

Pros: The crew was nice as always.

Cons: The leg space was way too small compared to other airlines at the same rate.

Cons: Flight was good! Needs better inflight entertainment selection

Pros: Good service, friendly staff, comfortable seats

Cons: Boarding in Fiji was hectic, several searches and interruptions in line from staff who had trouble communicating

Pros: Helpful crew, good food, professional

Cons: FREEZING COLD cabin air temperature, as other reviewers have noted. Despite otherwise comfortable conditions to sleep, this made it impossible to get a good night's sleep.

Cons: Good flight

Pros: Great lounge, comfortable flight.

Cons: The business seat doesn't fold fully flat, but only about 160 degrees. They mixed up my drink in the morning and I got a cheap sugary fruit punch.

Pros: The crew was really friendly.

Cons: The entertainment options were really limited. Movie options were mostly older movies.

Pros: Excellent crew

Cons: Excellent service

Cons: Flight was 4 hours late with no explanation

Pros: Friendly staff

Cons: 1 hour delay, we landed in middle of night with to sleepy kids. We missed the beautiful tv screens in chair as we had on the way to Fiji and were dissapointed about that, also less leg space in this AirPlane

Pros: Food was good, and offered even on short flights. Crew is very nice

Pros: Everything is superb!

Pros: Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time

Pros: Attendance

Cons: Let’s passenger choice the seats with time