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Cons: I was incorrectly charged credit card fees by BudgetAir as I paid via debit card and they never replied to my emails or answered the phone. This caused stress as my bank account went overdrawn. Cannot recommend BudgetAir at all. Appalling lack of customer service. Avoid like the plague!

Pros: YES

Cons: Toilets should never be wet.

Pros: Window seat was good for enjoy very wonderful outside view.

Cons: Creaky seats in business class, below average selection of inflight movies and food that was substandard. This was a very oddly configured A330 with the seats in business way too close to each other. Every time they make an announcement you have to deselect whatever you were watching again.

Pros: Excellent crew

Cons: More comfortable seats

Pros: The crew were busy but very attentive

Cons: I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones.

Pros: The onboard crews were excellent. The entertainment was good too. However, the HK check in counter staffs were terrible, rude, condescending, unprofessional. They left bad tastes in our mouths and ruined the whole trip experience.

Cons: Cathay HK check in counter staffs need to be courteous, respectful, and professional. They need to be trained not to be rude, condescending, disrespectful, unprofessional

Pros: Crew were super nice and friendly. Great selection of movies. Seemed to more washrooms than most planes; no long lines.

Cons: Interior was dated; seat didn’t recline properly. Boarding was a bit hit and miss; no zones or row priorities, just one big line. Wine with dinner wasn’t the best.

Cons: The plane's interior needed a makeover, as is old

Cons: Have a choice of both sweet & savoury snacks onboard.

Pros: Nice crew, surprisingly fresh food.

Cons: Very cramped seating.

Pros: Crew always competent & professional

Cons: Boarding was chaotic

Pros: The crew was so attentive and hospitable

Cons: Not enough let room, I’m 5.9 and it was uncomfortable for me.

Pros: I was able to rearrange my seating, no surprises with the clear notification of the gate change upon my arrival, and quality of service was spectacular.

Cons: If the crew could have been more diligent with bathroom duties, a less of a surprise could have been noticed upon a visit. Not really their fault, the passengers seemed a bit more messy than expected.

Pros: Excellent customer service

Cons: Very accommodating

Pros: Size and clarity of entertainment screen on economy.

Cons: Quality of earphones are low. Food could be better too.

Pros: All crew members are very friendly and helpful, good service.

Cons: All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like.

Pros: All Crew members was friendly seats i found comfortable.

Pros: Food, Entertainment.

Cons: Harder than usually landing

Pros: Average flight

Cons: Seats on this aircraft have very upright seats. Not very comfy

Cons: Did not departure on time

Pros: Crew are nice,but the seat need to improve

Cons: The seat need to improve

Cons: Everything

Cons: lost my luggage. after they found it, they took a week to deliver. no response to my claim for compensation

Cons: Airline on strike so no flight.

Pros: Crew is very friendly! And overall plane was clean.

Cons: Better control of rude/upsetting passengers around.

Cons: The airline went on strike and I have to go through the process of disputing the charges since I had no airplane to board. Really caused a problem since it was a international trip.

Pros: Crew and seat.

Cons: Larger seat.

Pros: Very little.

Cons: Flight status went from check in status to final call....not boarding announcement as promised in lounge. Rude check in lady at counter. Misguided info about check in. Old ratty plane. Bad food. Luggage damaged on arrival. Awful seats.

Pros: cabin crew very friendly and professional

Cons: Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar

Pros: The crew are friendly and reliable.

Cons: The food instead of salted peanut, it will be better if bread instead coz some of us got not enough time for meals.

Pros: excellent staff

Cons: ship needed cleaning

Pros: The crew members were very helpful and the seating was very comfortable.

Cons: I almost missed my return flight. It was a 9:40pm flight but the lady at the counter said that because i bought my ticket early, the flight time changed to 8:40pm because of time change. I think that needs to be factored in when selling tickets don't surprise customers.

Pros: premium economy! excellent service in LAX by QF ground staff on transfer

Cons: Nothing!

Pros: Crew was amazing, food delicious, seats comfortable

Cons: Nothing

Pros: Fast boarding

Cons: Food isn’t tasty at all

Pros: Seats are alright... good thing I don’t have a seatmate so I have a little bit more room to move.

Cons: I miss the free giveaways or little travel gifts that they used to give.

Pros: Cathay pacific is very professional. 100 times better than American Airlines in general

Pros: Crew was just good. Nothing over the top.

Cons: Better food.

Pros: god food and movie selection.

Cons: The KUL to DPS leg was on one of the oldest planes I’ve flown. A 737 with no seat back screens. They handed out 2 inch thick “tablets” in Business class, with no touch screen and only a handful of 10 year old movies.

Cons: Custom check line 200 meters long, security check line another 120 meter long, why not combine them together and open two machine in parallel

Pros: The seat was very nice position.

Pros: Wonderful Crew- friendly, professional, helpful.

Cons: Been on time departing.

Pros: Strong crew service is the highlight of flying Air New Zealand. Plane comfort is good, with nice ambient lighting, decent seats and reasonably spacious toilets. At least for now, they have in-seat entertainment screens with lots of current offerings. Our flight had free wi-fi, a real plus.

Cons: Boarding with Air New Zealand at Heathrow was complex and poorly organised when compared to the smooth and efficient process at LAX. This has been the case each time I have flown this same route with this airline.

Cons: Nothing

Pros: wasn't able to incline my seat...

Cons: being able to incline my seat...

Pros: The plane was very comfortable, food was excellent and everything in worked well. Crew was very helpful and got you anything you needed.

Pros: Staff were friendly

Cons: WiFi was intermittent and if Qantas is going to rely on us to bring the equipment then they better get the service reliability right. I don’t see ticket prices or wine quality improving by passing entertainment infrastructure on to us...

Pros: The crew was very friendly and attentive. The entertainment options were excellent. The food and drink options were pretty good.

Cons: Better power options (universal plugs/power)

Pros: The seats were smaller which is fine for a 1.5 hr flight but if I had to compare it to the first leg of the trip, these things stick out.

Cons: The flight time seemed late. The plane was already there, the airport was empty and the gate was full. It would’ve been nicer if it was a little earlier, although getting through customs again might not be as easy for some people on a 3 hour layover?

Cons: Boarding wasn’t differentiated. Flight departure was delayed but they made up time en route.

Cons: Flight was good! Needs better inflight entertainment selection

Cons: Unfortunately we ended up waiting in the plane on the tarmac for 3 hours before taking off due to extreme rainfall. So everyone was antsy/uncomfortable before even taking off for the long flight.

Cons: i had a hard time with their english, but it is better than my Chinese

Pros: Missed flight due to incompetence in rechecking bag. Check in kiosks do not work. Whole operation totally understaffed. I did not like anything

Cons: not much choices in the movie selection

Pros: All no!

Cons: Seats are too close!

Pros: Great crew, but I didn’t really like the Economy Premium seat. Eva Economy I thought was better.

Pros: The onboard crews were excellent. The entertainment was good too. However, the HK check in counter staffs were terrible, rude, condescending, unprofessional. They left bad tastes in our mouths and ruined the whole trip experience.

Cons: Cathay HK check in counter staffs need to be courteous, respectful, and professional. They need to be trained not to be rude, condescending, disrespectful, unprofessional

Pros: The MAS stewardess was really nice & helpful

Cons: Everything was perfect

Pros: Crew and food was amazing

Cons: Landing could be more softer

Pros: Window seat was good for enjoy very wonderful outside view.

Pros: excellent staff

Cons: ship needed cleaning

Pros: premium economy! excellent service in LAX by QF ground staff on transfer

Cons: Nothing!

Pros: The distance between the seats in economy is inhumane.

Pros: Crew was amazing, first time on Economy Premium, really worth it.

Pros: One member of the crew did her best to treat me as a premium FF member. That was about it.

Cons: Qantas really screwed up the operational management of this flight resulting in a long delay into Sydney and then a further delay to Brisbane. Getting the water weight and balance right is FLIGHTOPS 101, but not for this B Team. Much of the flight delay was completely avoidable.

Pros: All no!

Cons: Seats are too close!

Pros: Seat was fine. Crew were helpful

Cons: Movies were a repeat of the outbound trip

Pros: Good flat business class seat allows for actual sleep!

Cons: Seat padding good for a seat, but too firm as a bed

Pros: Wheelchair assistance..very dignified

Cons: There was a mixup for special meal that i ordered...wrong marking of seat number,even after having a prepaid confimed seat

Pros: Crew was very accomedating and friendly

Pros: Not too expensive

Cons: Better/more comfortable seats

Pros: crew is OK, Seat is never comfortable for long ride.

Cons: there is no room for improvement because of limited space.

Pros: Food was good flight was on time

Cons: It was good

Pros: The people at the check-in desk.

Cons: A light snack and drinks would have been good. Even just water.

Pros: The seat was very nice position.

Cons: I was incorrectly charged credit card fees by BudgetAir as I paid via debit card and they never replied to my emails or answered the phone. This caused stress as my bank account went overdrawn. Cannot recommend BudgetAir at all. Appalling lack of customer service. Avoid like the plague!

Pros: Boarding was organized

Cons: Vegetarian food wasn’t great