Food quality and serving frequency was poor. Travel kit was not provided. Flight was very bumpy. Overall, not a good experience.
Pros: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Cons: "Silk air"
Cons: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Pros: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Cons: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
Cons: "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."
Pros: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Cons: "All good"
Pros: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Pros: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Cons: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Cons: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Pros: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Pros: "Seats are alright... good thing I don’t have a seatmate so I have a little bit more room to move."
Cons: "I miss the free giveaways or little travel gifts that they used to give."
Cons: "terrible food - poor entertainment system with very mited choice - flight delayed as always"
Pros: "I love the crew, I even didn't have chance to say what I need but I got the one I want"
Pros: "the flight was on time"
Cons: "the sound system on my seat was broken so I couldn't watch movies except"
Pros: "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."
Pros: "Somewhat disorganized bec. People lined up even if swat numbers have not been called."
Cons: "People trying to push their way in the line. Color coding of tockets associated with colored line coding may improve situation."
Pros: "Flight and service were excellent on all accounts including food."
Cons: "Boarding was not organized in Hong Kong. Passengers were not called in groups, and therefore, an unorganized line formed between seats. Staff did not clearly tell passengers when boarding was taking place, and where to form lines. I was very surprised."
Pros: "Flight was smooth on time. Aircraft clean and new. Edison vegetarian meals requested were fresh snd excellent. Attendants were polite and helpful."
Cons: "Restrooms could have been maintained more frequently."
Cons: "After my flight from Nanjing was delayed the next two flights to Sydney been overbooked and I was put on a flight to Melbourne to then go from there to Sydney. No Lounge access possible and no food vaucher offered. I had to ask to even get a small food vaucher. Bad!"
Cons: "Plane was old and not Super comfortable. Also no WiFi!"
Pros: "The crew was amazing. I asked a crew member for some paracetamol for a headache. Several crew members kept checking up on me to make sure I was fine."
Cons: "Boarding wasn’t differentiated. Flight departure was delayed but they made up time en route."
Pros: "The entrainment was a really good selection, and when the systems were faulty, they rebooted then to make sure we had our entertainment back. Thank you! Also the food selection was very good. Having a salmon dinner was heavenly and healthy for me."
Cons: "The seats were not as comfortable as some on your other Qantas airplanes. Maybe we had outdated ones? Either way you're getting better on the design. Keep up the improvements! :)"
Pros: "This flight had significantly less turbulence than my flight to Melbourne"
Cons: "The headphone jack to watch movies was broken so I wasn’t able to watch anything over the 14 hour flight. This was especially frustrating because I had to pay for my seat selection and I assumed all of your seats would be in working order."
Pros: "timely and comfortable"
Cons: "less use of plastic- why not be the first airline to use the new paper box water bottle? why do the blankets have to be wrapped in plastic. end use of single use plastics, be a pioneer :)"
Pros: "Snacks and the drinks are good. Boarding are pretty smooth."
Cons: "Dinner and breakfast are not too good. We waited for long period of time for the luggages."
Pros: "The 787 dreamliner does an excellent job flying, with reduced cabin noise."
Cons: "The passengers with a small child behind us were very noisy and bumping/pushing into our seat-backs way too much. The boarding was a bit chaotic. Defining the boarding sequence based on row numbers should help."
Pros: "Smooth flight and well managed. Coffee just not up to Australian standards."
Pros: "Qantas is a good reliable Airline, fleet of 747-400 getting a bit old. Too bad they will retire those costly planes as I have good memories going 20 times to Australia. Bring on the newer generation Boeing 787 dreamliners."
Cons: "Waiting at Brisbane Airport to fix the AC."
Pros: "The crew tried their best to accommodate the many teens and toddlers on board."
this is a great airline to fly on. I have not ever had a bad experiance with China Air.
Pros: "The food was great and the service was good as well."
Cons: "They did not give us instant noodle when we asked for it and the seats in Economy did not have foot rest in front like Singapore Airline."
Pros: "The seats reclined farther than any I’ve ever experienced (aside from Business or First Class). Attractive, friendly, and patient flight attendants. Very clean planes."
Cons: "A better movie and music selection."
Cons: "Next time I have to check in on line before going back.because there was a long line up."
Pros: "Crew was very friendly."
Cons: "There is just no room to move in those seats. We were packed in like sardines."
Cons: "the seats in economy are to small....china airlines put those small seats in to add capacity....those are not factory seats"
Cons: "I dropped my fork on the floor. The 1st crew, who did not understand Mandarin came back with salt and pepper,even I asked for the fork in English. I asked her again, but she impatiently told me each meal plate came only with one set of utensils."
Pros: "Quite comfortable, met my expectations and I rested. On board team were friendly and helpful."
Cons: "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
Pros: "Food, entertainment OK"
Cons: "China Airlines is obsessed with weighing carry-on luggage. They weigh it when you check your bags, and they weigh it again at the gate. What I am I supposed to do at the gate? Throw my stuff away?"
Cons: "Going to Taiwain food is good but going back to LA it sucks"
Traveling with the Chinese airlines , their service superior to the US Airlines , they are much more friendly and the seats are comfortable , In the past I flew with United , now ,United Airline will become history for me .
Pros: "A380 plane so it was quiet and comfortable"
Cons: "1. Great difficulty selecting seats ahead of time 2. In flight entertainment system limited and poorly organized 3. No power or usb connection 4. Food was not very good - even by airplane standard"
Cons: "We were delayed an hour and 30mins, i had 2 special wheelchair assistance for both my grandparents, yet only 1 got it. Once we go to Guangzhou, the assistance was worse for both of them. And also we missed the flight because of this delayed and cost us an extra $307.49 to rebook our connecting flight and hotel."
Pros: "Service and food were fine. Baggage allowance was generous."
Cons: "There was very little seat space... seemed narrower than usual and knees touched seat in front all the time unless I got them in one particular position, then it was just a very light touch. I don't recall being on a less comfortable flight. It's a shame that it was an 11 hour flight. The next flight was far better although only 7 hours. However, after the first flight I really appreciated the extra space so very much!!"
Pros: "China to Bangladesh was the best part of my trip"
Cons: "Food and wifi service : They do not serve appropriate amount of food for a 12 hour journey. No snacks no drink other than water . I was starving . Wifi was very very slow I could not even get the service. I had a stop over of 8 hours but I did not get any hotel or lounge facilities. Also please upload some new movies in two to three weeks."
Pros: "The flight-staff was super co-operative when I told that I didn't select the vegan / veg food option in advance. They tried to to do their best to ensure that I still get some veg food to eat. In general also, I found that the flight-staff was the best."
Cons: "I am not sure how it happened, but I never got a chance to select meal when I did the booking. Probably because the booking was from third-party site but then again, when one clicks on "Book", the third-party site directs to airline site only."
Pros: "Very good and attentive service. Best price on many of their routes compared to the other airlines."
Cons: "Website needs to be improved. Need better selection of entertainment."
Pros: "Flight attendants were friendly"
Cons: "The flight was delayed for an hour. At first only 30 minutes then we had to wait another 30 while on the plane. Immigration in Guangzhou was terrible the lines were all backed up and they had foreigners blocked temporarily"
Pros: "Had some last minute changes and had to cancel the flight. Even though the 24 hour cancellation period had long passed, we had no problem getting a full refund from China Southern. The phone waiting time was pretty long, but they were very courteous and helpful. Would use this airline again if anything for their customer service."
Pros: "On time Helpful crew"
Cons: "No halal food option. Not provided one can of Soda at least. Plane seat not clean."