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The flight was canceled, and the airlines stated that they don't know when they can put me on another flight. I had to purchase another flight from a different airline. I am now having issues requesting a refund. What a nightmare experience, I will not refer anyone to this airline.

Enjoyed flying Japan Airlines! Staff were all nice & flight was comfortable.

It was a quick and comfortable flight. There was no entertainment or food so I gave them poor marks. I wasn’t really expecting either so wish there was a NA option. Great flight with more leg room than my longer, overseas seating!

Particularly meals were great. Service’s were excellent as usual. .

Great easy And smooth check in boarding and flight. Great experience. The allergen free meal was good because I could eat, but flavor and texture left a bit to be desired.

The flight was pretty much as expected. Have spent a lot of time flying back and forth from Asia to the US. So it was normal, as usual, most Asian airlines do not have good food, of course, most airlines don't have very good food something to do with 30,000 feet in the air. The seats were a little cramped but that's kind of normal for economy class. Their notification of where to pick up baggage was really screwy. I had to run all over Harry Reid Airport in Vegas to find my baggage. A little better communication about that Would have been much nicer.

The flight attendant were great. But the plane felt old and incredibly outdated. The seat in business class was old and not much padding left. The walls were filthy from years of use.

The flight was delayed almost three hours because of a labor issue. During the delay, JAL staff did a poor job communicating with customers about what was happening and seemed confused about what to do.

Wonderful service from timely boarding, to attentive crew, food service, my seat was very comfy, no complaints at all!

I think they can improve on the check in process and seat arrangement for family with minor. Waited in line for a hour. When at the check counter, the lady just took our passports and disappeared for an hour. We were panic of missing the flights and had to look for her. They placed my younger daughter by herself at the back of the plane while I am in the middle of the plane.

The food was the only thing that could have made the experience even better. Everything was stellar but the food. The staff was superb. I’ve been flying with ANA for years as my go-to and I think I may have found my new favorite. 😍

Short lay over. Seat assignment was terrible. Was traveling as a family and end up being seated separately. Will not use underpricer ever again.

Unable to set seat assignment. Got a call from presumably “China airlines representative” but was asking for an exorbitant amount for the seat assignment. Was traveling as a family end up being assigned to different seats as a result. Will never use underpricer again.

All of the staff were very helpful, polite I was very satisfied with China Airlines The food was normal for airlines but I’m sure they could do better

I would have liked to know how to order a special meal (for medical purposes) before the flight.

The flight who provided services on my row had some not-nice attitude and not smiling at all.

My flight to Los Angeles was canceled Had to book another flight and you charged me extra $500 Very bad experience

Comfort was left wanting due to such a long flight, made the wife and I wish we could upgrade the seats to Business class or First Class, but did not have that option. Food was good but had very limited options and I have a dietary restriction which was difficult for the staff to accommodate since everything provided came with cheese on it. (Cheese could potentially kill me) Did not have an option to inform the staff until we were already in the air about the restriction and was not provided another option before flight departed.

Decent flight, staff was very good, especially with the turbulence during the flight due to weather. Comfort was about par with other airlines but since it was a quick flight, was not much of an issue for us.

The plane was uncomfortable. I paid extra for more legroom but the seat was still uncomfortable. Other seats on the same exact row didn’t have to pay extra but still have extra legroom. I didn’t understand why I needed to pay $170 for. It was Iike China airline just wants to make money off their passengers. It was unfair.

Singapore Airlines from Mumbai was late, we were rerouted to Copenhagen and then to Los Angeles. As senior citizens, we should have been given a hotel voucher for a night and fly out the next day. I hope Singapore Airlines should give us a credit in good faith if they want us to fly with them. I doubt it, but you never know.

The flight was very late, sitting on the plane for over an hour and missed our connecting flight from Singapore to LA. As senior citizens, we were rerouted to Copenhagen and then to LA. They should not do this to senior citizens. They should have given us a hotel voucher for a night, then catch a flight to LA the next day. Singapore Airlines should grant us some kind of credit for the next trip, if they want us to fly with them. I doubt if we will ever hear from them.

I had to change a flight date and it cost me $800.00 dollars. In the past, if there was room on the flight(which there was), Singapore Airlines simply re-booked me. This might have occurred because the office in Bali where I could interface with a human face to face is now closed since COVID. I naively figured the ability to change my flight into my decision to go with Singapore Airlines as it does cost a bit more. I will still fly on them as they are superior to the other carriers by a fairly large margin, especially for my needs.

I was traveling with my 3 minor children, one leg I was seated two aisles behind them. On the longest leg I would have preferred sitting across the aisle from them, not behind. My youngest is 4yos. I understand airplane seating configurations are not the airlines problem but seating the one adult with a reservation apart from the minors was very difficult.

Crews are not allowed to perform any service whenever the captain deems there’s a chance of turbulence. Even if it is perfectly smooth air.

They ran out of food for breakfast They did not offer tea or coffee The staff appeared very inexperienced The cabin was very cold, even with a blanket

If I made the connection in Singapore I was stuck there for 24 hours you owe me 355.00 for accommodations

Leg room and flight sound insulation is very bad. They broke 3 of my bags with bad handling

I had a great experience with Singapore airlines as always. The partner airline, Scoot was fine except my bag was misplaced during the shuffle. Ultimately, my baggage arrived intact. Attempting to inquire about my baggage was impossible.

The Premium economy class is not the same as some other airlines because there are no economy seats on these planes. Basically you’re getting an economy seat that’s a little wider. The seats are not that much more comfortable. The service and food experience is similar to economy class on other Asian airlines. There aren’t enough toilets for the entire plane therefore we are forced to share the business class toilets that are closed off with curtains.

The employees are very nice and good. The delay due to the aircraft is not a good thing. Planning for such problems should be an easy task.

Flight delayed in NYC and missed Hong Kong connecting flight to Guangzhou. While being given a hotel room and a 30 dollar voucher to eat in the airport, the delay caused a few big inconveniences , a 12 hour delay should have been better compensated for.

Wanted different plane design with an additional bathroom at the back of the plane.

Unfortunately I ended up beside a person who seemed to have been eating rotten corpses before landing because his breath smelled like Calcutta Sewage mixed with vodka and undigested eggs. Even wearing a mask that smell was so permeating that I couldn't breathe for the whole duration of the flight. I understand this is not CATHAY's fault but nevertheless I as a passenger had to endure this and there wasn't any way to fix it

I booked Flexi ticket, Paid extra for extra legroom seat. What I got was worst ever place to sit. It was an emergency exit seat with lots of legroom but half of the seat was occupied with aircraft body. Means you don’t keep that seat where a passenger can’t sit. The seats are too narrow. Whole night I was awake. Not movable armrests. One of the worst.

My biggest complaint is the comfort and no good movies to choose from. My headphones didn't work either. 😔

The first economy rows have remote space in the seat which eats in the seating space. The seats are also smaller compared to other airlines.

The overall flight went well and the aircrew was pleasant.

I cancelled the flights in good time but could only get a partial refund. I was not warned of this.

Not good. Flight was purchased for my father who needed medical assistance to board and transfer due to a heart condition. No one at Hong Kong from Cathay was there to assist and he barely made the connection. When I talked to him he could barely breath and was not sure he was going to make it. Really poor service even though the ticket stated he needed a wheelchair assistance.

I was surprised and appreciate that they actually served a hot meal on such a short, early morning flight. The check in and boarding was hassle free and most of all my Alliance Status / Code Share was recognized and the revelant courtesy was extended; other than some needed attention to detail concerning the cleanliness of the cabin, and some unnecessary aggressive wording their safety briefing, it was an overall pleasant flight, and I would certainly fly with them again.

Flight was delayed for more than 3 hours, food was mediocre, seat didn’t recline

Lost Baggage - very frustrated…learned that bag was never put on plane.

For the price we paid, I couldn’t complain. Was good value for money. Service was excellent but food was mediocre. Crew were excellent and spoke English. You will never go hungry. The food was ample but was mediocre. Entertainment limited and wifi doesn’t all allow you to access some social media. The best part was comfortable seats and bed (business class) with a screen to close out the rest of the cabin.

Cheapest option from Gatwick £400 cheaper than Emirates and Qatar. Entertainment no where near as good as Emirates and Qatar, but saved £400 so all good.

Great staff and food. Seats pretty uncomfortable but plenty of legroom. Entertainment system outdated.

Gatwick London-Shanghai -Bangkok.. Would have liked entertainment screens, but I know these planes are not that new. Cheap flights at the time of booking, Emirates wanted double so you get what you paid for. I would fly again with them, but if Emirates was the same price I would go with them.

We were cutting it close on our connecting flight and notified all staff at departing gate and flight attendants. From the start, we were told to check in with the international transfer desk by everyone, except for one lady who wanted to argue the time difference that was already taken into account. We also asked if we could try to exit the plane first (our family of 4 and 8 others on the same connecting flight). They just told us to check in with international transfers. We landed and had very little time to make our next flight. We were not offered any assistance or communication to the receiving gate. We ran all the way to the international transfers gate only to be turned away. I think we could have made it if we were allowed to exit and a call was made to other check in counter. After that we spent 6 grueling hours with our kids trying to rebook a flight. No food of any type of compensation was offered besides a dirty hotel room. The ladies with China Eastern at the Shanghai International counter were rude an unhelpful. We were directed to 3 different counters and waited before they said they forgot about a hotel. It was a long, miserable day. I believe this could have all been avoided.

You’re in the three parts of my life, the China Eastern air crew remembered and wish me happy birthday. I was given pastries on two different occasions and a complementary drink. The stew is wish me happy birthday and gave me a birthday card. Everything was first class. Thank you.

Again, I was presented with birthday pastries two times as a celebrated my birthday on both legs of my trip. I will keep flying to China using China Eastern airlines. As they made this trip a special one thank you.