Pros: "The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park."
Cons: "Not one thing."
Pros: "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
Pros: "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"
Cons: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
Cons: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
Cons: "Great experience all around. Need to improve access customer service support."
Cons: "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
Pros: "The seats were comfortable, the staff was lovely and accommodating, and the food was delicious."
Cons: "The WiFi was very weak and barely connected to any website. It couldn’t connect to Netflix, but luckily the in-flight movies were okay."
Pros: "So much food, great leg room, very comfortable and clean, kind and attentive staff"
Pros: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Cons: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
Cons: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Pros: "I liked the size of the cups for drinks: smaller than usual."
Cons: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Pros: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Cons: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
Pros: "The inflight entertainment was great, lots of movie selections"
Cons: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."
Pros: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Pros: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Pros: "The crew were very friendly and responsive to all requests."
Pros: "Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent."
Cons: "There were large black box type items underneath certain seats which impacted personal item stowage and leg room."
Pros: "The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely."
Cons: "I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats."
Pros: "Crew was very nice"
Cons: "Foot rest and seat recline was broken. Food was also just okay."
Pros: "They took care of you. Meals were good. Excellent airline"
Pros: "Bulk head seats were great."
Cons: "It would have been nice if it had not been almost 2 hours late!"
Cons: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."
Pros: "The option to gate check strollers for easy access with a toddler"
Cons: "The stroller wasn't delivered to the gate by Air New Zealand"
Cons: "For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face."
Pros: "Friendly crew"
Cons: "Pity that a light meal wasn’t served fir free but understand because of low price"
Wider seats would be nice. Love the wine selection. Crew is superb. Need more movie / TV selections.
Excellent service all staff where very friendly patient and efficient solved a boarding problem for me due to me not being able to access the visa portal for the USA.
Cons: "Seats are uncomfortable. Service was not very kind on either of our Fiji air flights. I honestly will avoid flying with Fiji air in the future—much better airlines to choose from."
Cons: "The seats were broken - did not stay reclined. Also the seat pocket had gaping holes in them - couldn't place anything properly."
Pros: "The people were great! And it was a smooth ride."
Cons: "The seats are very uncomfortable. I could not get comfortable and my tailbone just ached. I tried sitting on a pillow, but that did not help. And the cabin was too cold for me."
Cons: "350 pound passenger placed next to us in window seat. Passenger took over 1/3 of my wife's seat. Flight was full, no effort made by crew to correct situation."
Pros: "Comfortable seats and great on board hospitality"
Cons: "Boarding in Nadi international airport for Fiji airways is boarding the passengers from the back of the aircraft first which was different for me"
Pros: "The plane was new and clean. The crew was so friendly and welcoming. Anything we needed on our flight they were more than happy to oblige and always did it with a smile"
Pros: "We boarded and left on time, the service was good."
Cons: "The picture on the screen for the movie was very poor, although the selection of movies was really good."
Pros: "Helpful crew, good food, professional"
Cons: "FREEZING COLD cabin air temperature, as other reviewers have noted. Despite otherwise comfortable conditions to sleep, this made it impossible to get a good night's sleep."
Pros: "boarding has been delayed however there is poor communication between the staff regarding estimated of delay..."
Cons: "No free checked bags. No free drinks - not even water. Limited weight for carryon bags. Choosing a seat costs extra money."
Cons: "My luggage didn't make it to Wellington, which was disappointing since they now want to charge to have it sent from Auckland."
Cons: "Long delays, unfriendly staff, really uncomfortable seats that barely recline, no food or drinks other than water and no entertainment."
Cons: "Baggage policies were not clear. I thought you got one carry on and one checked bag up to 20 kg. But then when checking in online, it appeared you needed to pay for baggage based on weight. I tried to do it online, but wouldn't accept my payment. Got to airport, long line, tried to use kiosk to complete check in, wouldn't allow me to. Waited in line, only to be told I had a payment due and had to go to service desk. My friend was checking in with me, and did not have to pay for luggage. Meanwhile the gate agent changed her mind, said she could accept my payment there, then we had to go through the exercise of lightening our carry ons (which we had made heavier to avoid excess baggage fee). So I ended up paying for bags, friend did not, yet we had the same bags/weights. Flight was delayed 15 minutes per the kiosk, when asked gate agent, she said it was not, but in reality it was. not a pleasant experience, policies not clear and not uniformly enforced. Flight itself was ok. I probably will not fly Jetstar again."
Pros: "I liked that they eventually told me I was going to be late."
Cons: "That I was late by a whole 1.5 hours and delayed twice."
Cons: "We were charged $225 nzd for our luggage at the airport which was much more than our plane tickets."
Cons: "Seats were tight and uncomfortable, even for me, a small person. I didn't order any food, so n/a there, but they didn't even offer water to drink. No entertainment available, either. Good thing I brought my own."
Pros: "Actually left a bit early. Warm, friendly in flight crew."
Cons: "Storms in the area so it was a bit bumpy. Not the fault of the crew, but Mother Nature"
Pros: "No redeeming factors with awful customer service. I missed my connecting flight due to another flight being late. As a result, I called them to notify them I would not be able to make the flight and asked to switch flights. After explaining the situation, they refused to waive the flight change fee and even charged additional fees even though I had no control of the situation. They took advantage of the situation I was forced into and have no ethics. Absolute garbage."
Cons: "See above. A terrible airline who treats paying customers with disrespect and takes advantage of the situation. I will never fly with this airline again."