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New Zealand to Tokyo flight information

Flights arrive in Tokyo
Flights depart from New Zealand
Flight price $934
Airlines Malaysia Airlines, Fiji Airways, Cathay Pacific, Korean Air, Philippine Airlines, China Southern, Qantas Airways, Hong Kong Airlines, Jetstar, Air China, Air New Zealand, China Airlines, China Eastern, Tianjin Airlines, Sichuan Airlines, Singapore Airlines

Top tips for finding cheap flights to Tokyo

Looking for cheap airfare to Tokyo? 25% of our users found return tickets to Tokyo for the following prices or less: From Christchurch $805, from Auckland Intl $918, from Wellington $1253
Book at least 4 weeks before departure in order to get a below-average price.
High season is considered to be January, February and December. The cheapest month to fly to Tokyo is May.
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FAQs - Booking Tokyo flights

How long is the flight to Tokyo?

Flights from Auckland 10h 45m

What is the cheapest flight to Tokyo?

The cheapest airline ticket to Tokyo from New Zealand in the last 72 hours was $934 return on the route Auckland to Tokyo. The most popular route is Auckland to Tokyo and the cheapest ticket found on this route in the last 72 hours was $1007 return.

Which airlines fly to Tokyo?

In general from New Zealand, ANA, Air New Zealand and Asiana Airlines fly the most to Tokyo. The most popular route is from Auckland, and ANA, Air New Zealand & Asiana Airlines fly this route the most.

Which Tokyo airport is closest to central Tokyo?

Tokyo is served by 2 major airports. Haneda (18 kilometres) is the closest to the centre of Tokyo and Narita is 60 kilometres away from the centre. View on map.

Book Cheap Tokyo Plane Tickets

(Return)
Airports
Origin
Christchurch
$1067
only
$1067
Auckland
$934
only
$934
Wellington
$945
only
$945
Destination
Tokyo
$934
only
$934
$957
only
$957
Mon, 13 May
AKL
Auckland Intl
NRT
Tokyo Narita
23h 20m
Mon, 20 May
NRT
Tokyo Narita
AKL
Auckland Intl
24h 00m
Trip: 8 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1,187 reviews
Overall
7.2
Boarding
7.2
Comfort
7.1
Crew
7.6
Entertainment
6.9
Food
6.7
TRK
TWU
Excellent 10.0

Pros: Check in was super easy, flight left on time , arrived early baggage was delivered in 10 minutes.

BTU
SBW
Mediocre 2.6

Cons: Delayed for more than an hour..

KUL
AKL
Excellent 10.0

Cons: Connecting Time

KUL
DEL
Good 7.0

Cons: The pre boarding security was a mess and poorly managed in Kuala Lumpur.

KUL
ICN
Excellent 9.6

Pros: Gotta love seats in business class that lie flat and even give you a little bit of a massage. Superb crew.

Thu, 31 Jan
WLG
Wellington
NRT
Tokyo Narita
33h 20m
Fri, 8 Feb
NRT
Tokyo Narita
WLG
Wellington
35h 55m
Trip: 9 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 825 reviews
Overall
7.7
Boarding
7.8
Comfort
7.4
Crew
8.3
Entertainment
7.5
Food
7.1
SYD
NAN
Mediocre 3.6

Pros: I have been traveling at least 4 times in a year for last 20 years. I never had such a worst staff specially the Msnager of Fiji airline ground staff at Sydney airport named Christopher. Such a rude ignorant person. The amount of luggage including baby stroller I traveled from Los Angeles to Nadi. Nadi to Sydney was perfectly fine. When I checkin from Sydney to los angles, the Fiji manager said you have to pay for stroller. I said I came all the way from Los Angeles to Sydney like that and I even showed the tags too, Christopher said Sydney has different policy. I left the stroller to him and Saud to him keep it for your kids and came back home without baby stroller.

Cons: Worst Fiji ground staff at Sydney airport

VAV
NAN
Good 6.0

Cons: with 39 passengers on a 60 persons flight the following annoncement came up: we need 5 volunteers or we leave 524kg of baggage we have to leave here. Than the locals started to bribe the personel... we have no idea if and when our stuff arrives...

SFO
NAN
Good 6.6

Cons: Small and bland food. Very limited entertainment. TV didnt work but they gave me an ipad.

NAN
HNL
Excellent 9.6

Pros: crew very helpful

Cons: larger meal would be niice

APW
HNL
Good 7.0

Pros: Great food and drink..complimentary on Fiji Airlines. Economy class seats are bigger than all US airlines!

Cons: Late to board d in Fiji due to ‘ operational’ reasons? Late arrival into Honolulu. But overall good flight

Thu, 28 Feb
AKL
Auckland Intl
NRT
Tokyo Narita
19h 35m
Thu, 7 Mar
NRT
Tokyo Narita
AKL
Auckland Intl
19h 00m
Trip: 8 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 5,052 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
8.2
Food
7.7
HKG
BKK
Excellent 9.3

Pros: Very professional

HKG
EWR
Excellent 10.0

Pros: Flight excellent. Service and plane

Cons: All

HKG
SIN
Excellent 10.0

Pros: Smooth and hassle-free flight arrived on time despite taking off almost 30 mins late.

Cons: None.

JFK
HKG
Excellent 10.0

Pros: Excellent ...

Cons: We were served only breakfast and lunch ... in 16 hour travel with a cup of noodles if you asked, the stewardess needed to get reminders couple of times. The steward serving food was excellent. No coffee nor drinks were offered after meals. Food was good though.

HKG
NRT
Excellent 8.0

Cons: The seat was a bit small for me, legroom a bit tight.

Mon, 13 May
AKL
Auckland Intl
HND
Tokyo Haneda
15h 35m
Sun, 19 May
HND
Tokyo Haneda
AKL
Auckland Intl
26h 10m
Trip: 7 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 4,293 reviews
Overall
8.8
Boarding
8.8
Comfort
8.6
Crew
9.1
Entertainment
8.6
Food
8.5
HNL
NRT
Excellent 9.3

Pros: Clean comfortable

Cons: Vegan meal option needs more veggies

ICN
DFW
Excellent 10.0

Pros: service, food, kindness

Cons: none

LAX
ICN
Excellent 9.3

Pros: Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!

Cons: I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers.

ICN
SFO
Excellent 9.3

Pros: Got me there and back on time!

Cons: Could've had a larger movie selection

ATL
ICN
Excellent 10.0

Pros: Great customer service on the plane and in person.

Cons: Very long trip.

Mon, 8 Apr
AKL
Auckland Intl
NRT
Tokyo Narita
22h 40m
Thu, 9 May
NRT
Tokyo Narita
AKL
Auckland Intl
21h 50m
Trip: 32 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 2,176 reviews
Overall
7.4
Boarding
7.3
Comfort
7.2
Crew
7.9
Entertainment
6.7
Food
7.0
ICN
MNL
Mediocre 2.0

Pros: Flight was pretty smooth.. takeoffs and landing was great..

Cons: Crew was not trained in customer service enough.. they where walking and serving at different times..most of the times you can see them bumping at each other..

MNL
SIN
Excellent 10.0

Pros: All good. New plane, pleasant staff, on timr

BKK
MNL
Excellent 8.0

Pros: First let me say I am a big fan of Philippine airlines. The customer service is outstanding, I am always made to feel very comfortable and the movie selection is great. I would give them a 10/10...if it weren’t for the surprisingly below-average special meal selection....read on...

Cons: I have been a gluten-sensitive foodie for 7 years. I am not vegetarian. I still eat sugar, salt, spices, dairy, and fat. I have order a GF special meal for the past 3 or 4 trips I’ve flown but I always end up asking for one of the regular meals instead because the GF meals are SO awful. They are completely devoid of all salt, sauces, spices or any flavor, and are so bland that it’s like eating astronaut cardboard food. For example...the last flight I took (Manila-San Francisco), the regular meal options were a chicken sausage dish with some mashed potatoes and veggies, a wonderful colorful julienne vegetable salad, a flan pudding (GF by nature) and some bread with butter. The other option was a delicious smelling pork belly over rice (seriously some of the best pork belly I’ve ever had) and some veggies with the same sides. Everything was gluten-free except for the bread roll and looked much more colorful and fresher overall. By contrast, the GF “special” meal that I received was a plain chicken breast with no salt, steamed veggies that were overcooked and mushy to the point of colorless baby food, with no spices or sauces, a watered-down fruit salad, a rice cake with no butter and a banana instead of dessert. I was amazed at how bland and flavorless it was. Gluten-free does not mean sugar-free, low-fat, or dairy free. It simply means the absence of wheat flour. I still like sauces and spices. And I still like butter. A non-fruit dessert would have been nice. And since when does gluten-free mean flavor-free? I would have MUCH rather preferred the regular meal option with just a gluten-free rice cake substitute. Thank god they had extra regular meals for me to eat instead. Point being…if you’re not extreme celiac and just gluten-sensitive, I recommend ordering off the regular menu and just omitting the bread roll. The flavorless meal isn’t worth it!

CEB
IAO
Mediocre 2.0

Pros: Nothing

Cons: Flight was dalyed 1h. We were heading to siargao but went back to cebu!!!! Lost 2 h for no reason!! Thats unacceptable! Now we have paid a room in siargao for nothing. Cant skip siargao cause our next flight is from there!!!! I hate you

LHR
MNL
Mediocre 3.6

Cons: Relatively comfortable seats. Boarding process rather chaotic. Awful food, poor and limited entertainment options, unkind and grumpy staff. Not great for 13 hours!

Fri, 29 Mar
AKL
Auckland Intl
NRT
Tokyo Narita
41h 10m
Tue, 9 Apr
NRT
Tokyo Narita
AKL
Auckland Intl
23h 25m
$1067
Trip: 12 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 4,956 reviews
Overall
7.2
Boarding
7.3
Comfort
7.1
Crew
7.6
Entertainment
6.8
Food
6.7
LAX
CAN
Excellent 8.0

Pros: The seats were spacious.

Cons: Did not get a check in notice. Hi

JFK
CAN
Good 6.3

Pros: The plane is quite comfortable and took off on time.

Cons: The food and the crew members. Provide more options of foods and serve water/juice more often. The crews need more training for customer service/ polite communication.

CNX
CAN
Good 7.3

Pros: The interior was clean and the seats are quite comfortable in economy.

CAN
KTM
Good 7.0

Pros: The crew members are excellent.

Cons: The food options and the took off time.

LAX
CAN
Excellent 8.6

Pros: Courteous and accommodating crew

Cons: Food was so so.

Sat, 25 May
CHC
Christchurch
NRT
Tokyo Narita
14h 50m
Sat, 8 Jun
NRT
Tokyo Narita
CHC
Christchurch
13h 45m
$1067
Trip: 15 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 4,010 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.9
Food
7.6
SYD
DFW
OK 4.6

Pros: Entertainment and check in staff.

Cons: Wasn’t able to check in on line. Was asked to pay for seat request on return flight. Passenger put seats as far as can go bashing into my knees (and I am average height. Not very tall), both 15-16 hour flights. It was awful and crew only insist chair is raised slightly for meals. none of my flights since joining frequent flyer were honoured scoring “0” points for flights from/back to US. Back to Delta I guess

HKG
SYD
Excellent 8.0

Cons: on line check in more difficult than others

MEL
DRW
Excellent 10.0

Cons: Great! On time

SYD
SFO
Good 7.3

Pros: all automatic check in without any stress

Cons: service is prefunctory without heart

MEL
CNS
Excellent 10.0

Pros: great food, entertainment & service

Mon, 26 Nov
AKL
Auckland Intl
NRT
Tokyo Narita
23h 25m
Fri, 30 Nov
NRT
Tokyo Narita
AKL
Auckland Intl
37h 00m
$1086
Trip: 5 days
Overall 0.0 Poor
Based on 0 reviews
Thu, 2 May
AKL
Auckland Intl
NRT
Tokyo Narita
23h 25m
Wed, 8 May
NRT
Tokyo Narita
AKL
Auckland Intl
24h 50m
$1114
Trip: 7 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 849 reviews
Boarding
7.7
Comfort
7.4
Crew
7.9
Entertainment
7.2
Food
6.9
MNL
HKG
OK 4.0

Cons: Plane missed the runway. Plane was to high for runway and had to do a go around and line up for second landing

HKG
SFO
Excellent 10.0

Pros: Just the right amount of attention from flight staff.

SFO
HKG
Good 7.6

Pros: They have big leg room and the service is good before broading

Cons: But on the plane. Food is totally terrible The service on the plane is 2 stars because they cannot speak English well. And rude on the plane

HKG
LAX
Mediocre 2.0

Cons: I lost my connection flight to Hong Kong because aa have a delayed of 8 hours

HKG
LAX
Excellent 8.6

Pros: Check-in process was smooth. Boarding process was effortless. Price is very competitive.

Cons: Ordered special meal (Low-salt meal) the food was mediocre for both to and from LAX-HKG. Lavatory conditions needed improvement ( floor of lavatory was wet most of the time during both journeys, some lavatories were closed without apparent reasons).

Wed, 23 Jan
AKL
Auckland Intl
NRT
Tokyo Narita
30h 10m
Sun, 3 Feb
NRT
Tokyo Narita
AKL
Auckland Intl
35h 20m
$1120
Trip: 12 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 3,971 reviews
Overall
6.2
Boarding
6.5
Comfort
6.0
Crew
6.8
Entertainment
5.1
Food
5.1
SYD
ZQN
Good 6.0

Pros: The crew were amazing.

Cons: The cost to check baggage was very high and hard to complete ahead of time.

OOL
SYD
Mediocre 2.0

Cons: Got charged $120 at the gate as my bags were 7.5kg not 7kg. Blatant money grab.

BNK
MEL
OK 5.6

Pros: Crew was great and friendly.

Cons: The chairs were extremely uncomfortable. I have flown Jetstar multiple times, and this was by far the worst. I’m not sure if it was simply my seat, or what. But it made the flight very hard.

SYD
ZQN
Good 7.2

Pros: The views when approaching landing was spectacular!!

Cons: The queues were long, the meals were sandwiches

SYD
LST
Excellent 10.0

Cons: The coffee

Thu, 15 Nov
AKL
Auckland Intl
HND
Tokyo Haneda
23h 50m
Tue, 25 Dec
HND
Tokyo Haneda
AKL
Auckland Intl
17h 05m
$1162
Trip: 41 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 4,801 reviews
Overall
6.6
Boarding
6.8
Comfort
6.5
Crew
7.0
Entertainment
6.1
Food
6.1
PEK
HKG
OK 5.3

Pros: Boarding was quick & efficient.

Cons: Seats were not comfortable and food was not the best but for the money, it is what you would expect.

LAX
PEK
Mediocre 2.0

Pros: I have requested refund my money but still pending

PEK
BOM
Good 6.3

Pros: the timliness the processing at beijing the helpful checkin people at the akl airport. The baggage delivered promptly and without breakage. The crew worked hard to ensure

Cons: the shops at air port are expensive the toilet sinks were slopping and did not drain well the airline apologizing for the lack of food choice before each service pl advise airline to ask for choice at the check-in or at least make a note of the preference through email, makes life easier for them and the passengers. announcements were in chinese and the english ones were not very clear . it would be good if the announcements also came up on the seat screens CLEANLINESS WAS AN ISSUE with the overhead lockers not clean to the pull up table and magazine spaces not clean

PEK
IAD
Good 7.3

Pros: Good food, relatively comfortable for a 13 hour flight

Cons: The entertainment system was modern, but not that many good, English-language movie or TV options. I found it difficult to get wine and black tea (they served green) - both of which are essentials for a long-haul flight. Flight was a little late. The security lines for transfers at the Beijing airport is a complete mess, which was the most stressful part of the trip.

PEK
XIY
Good 7.3

Cons: Air China practices very democratic way (in a bad eay) of boarding the plane, without distinguishing the 1st class, busineas class, and Star Alliance members from the rest of the passengers. The food is abit overly simple, in spite of the short flight - a sendwich wrapped in an alu-foil... And it was crazy cold in the cabin.

Mon, 19 Nov
WLG
Wellington
NRT
Tokyo Narita
25h 00m
Sat, 24 Nov
NRT
Tokyo Narita
WLG
Wellington
16h 35m
$1242
Trip: 6 days
8.5ExcellentShow reviews
Overall 8.5 Excellent
Based on 2,242 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
SFO
AKL
Good 6.0

Pros: The attendants were very attentive

Cons: One of the poorest meals I have had in 50 years of flying do not like the seating configuration in business class

SFO
AKL
Excellent 8.6

Cons: One of the flight personnel I felt was very rude

HKG
AKL
Good 6.6

Pros: Staff were lovely and food good .

Cons: Very cramped in window seat, quite claustrophobic really. Not a comfortable 11hr flight.

CHC
AKL
Excellent 9.6

Pros: Appreciated check in staff who professionally answered our requests re routine steps to process check in. Only regretted that we weren’t aware (perhaps we missed announcement) that my husband who is still recovering from knee surgery was not aware we could have boarded from the forward entrance and avoid the descent and ascent via rear entry.

LHR
LAX
Excellent 8.6

Pros: Inflight service and all round experience with Air New Zealand was excellent

Cons: Aircraft cabin way too hot on both jouneys

Thu, 4 Apr
AKL
Auckland Intl
NRT
Tokyo Narita
24h 30m
Fri, 26 Apr
NRT
Tokyo Narita
AKL
Auckland Intl
24h 30m
$1255
Trip: 23 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 3,088 reviews
Overall
8.0
Boarding
8.0
Comfort
7.8
Crew
8.3
Entertainment
8.0
Food
7.6
TPE
HNL
Excellent 8.3

Pros: When booking my ticket I chose a non-middle seat but when I did online check in my seat got changed to the middle/sandwiched and wasn't able to chose a either aisle or window seat due to open seat availability issue.

Cons: Water or juice wasn't served/offered for the 2nd meal. Only tea and coffee were offered.

TPE
SFO
Excellent 10.0

Cons: Would fly China airlines again

SFO
TPE
Excellent 9.0

Pros: Service, extra blankets and pillows.

Cons: Very full flight. A little chaotic in SF airport. Rules for hand luggage different / ended up having to check one bag that I didn’t have to with Alaska Air.

TPE
PUS
Good 6.3

Pros: Crew excellent

Cons: Cramped.

TPE
DPS
Excellent 9.0

Pros: Seats were as comfortable as expected. Staff tried to help you find one with no one next to you to help. Lots of blankets and pillows.

Cons: Food and drink abundant but not great.

Mon, 8 Apr
AKL
Auckland Intl
NRT
Tokyo Narita
21h 55m
Mon, 15 Apr
NRT
Tokyo Narita
AKL
Auckland Intl
26h 15m
$1266
Trip: 8 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 5,560 reviews
Overall
6.5
Boarding
6.6
Comfort
6.5
Crew
6.9
Entertainment
6.2
Food
6.0
PVG
MNL
OK 5.2

Cons: Food was not good. Everything else was just okay.

NRT
PVG
OK 5.3

Pros: Seats reclined more than normal (in coach)

Cons: Disappointed there was only a fish dish which was offered as I don't eat fish. The seats reclined more than normal and was exited about how comfortable they were until I was told (not asked) to put it upright because the person behind me was eating.

KMG
BKK
Excellent 8.0

Pros: The flight was smooth and a lot shorter. The staff were great.

Cons: Nothing to not like !

PVG
JFK
Excellent 8.0

Pros: The flights were on time and the staff were very helpful with everyone’s needs.

PVG
HNL
Excellent 9.0

Pros: I like that china eastern upgraded their planes and they have individual entertainment in each seat. I like that the plane is newer and clean and nice crew

Cons: The food is gross and needs to be freshened up but i like that they do feed you a lot

Mon, 19 Nov
AKL
Auckland Intl
HND
Tokyo Haneda
31h 15m
Thu, 22 Nov
HND
Tokyo Haneda
AKL
Auckland Intl
36h 50m
$1278
Trip: 4 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 11 reviews
Boarding
6.7
Comfort
6.4
Crew
6.7
Entertainment
6.0
Food
6.2
LGW
CKG
Good 7.6

Pros: Great films

Cons: .no veg option unless prebooked

CKG
MEL
OK 5.3

Pros: Entertainment system was good - toilets relatively clean

Cons: Main complaints are with other Rude passengers, kicking seats, failing to return seats upright during meal times. Cramped space and no offer to move to available seats. Food was poor quality on this flight. Such a difference from our flight on same airline to China

HET
XIY
Excellent 9.6

Pros: great service and attitude by the staff, on time flights, and the food was fine

Cons: The plane was a little old and there were no entertainment options

MEL
CKG
Excellent 9.3

Pros: Food and Crew

Cons: Limited IFE and complications with hotel meant to be provided due to long layover.

Sat, 13 Apr
AKL
Auckland Intl
NRT
Tokyo Narita
24h 25m
Thu, 25 Apr
NRT
Tokyo Narita
AKL
Auckland Intl
22h 30m
$1511
Trip: 13 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 132 reviews
Boarding
7.2
Comfort
7.1
Crew
7.9
Entertainment
6.4
Food
6.9
HGH
LAX
Good 7.6

Pros: Crew is nice and always ready for helping.

Cons: Food was terrible and not fresh

LAX
CTU
Mediocre 3.6

Cons: The check in staff extremely rude and unprofessional. You can’t check your bag into your final destination You also must go thru immigration and customs in Chengdu

DIG
XIY
Excellent 8.8

Pros: Flight boarded quickly and was on time. Food of fair to average quality was served. Very nice to be offered blankets and a second round of beverages.

KMG
TPE
Good 7.2

Pros: The crew were super. They were friendly, efficient, and well-dressed. Boarding was orderly. Food service too. The movies were mostly visual jokes and high drama which was perfect since it was a shared screen and not in everyone's language.

Cons: The plane was a bit old and the seats too close together. But it was clean and tidy.

LAX
HGH
OK 4.6

Cons: It was never made clear in my itinerary that there was a stop at Hangzhou. I didn't realize there was a seperate flight until I checked in at the hotel.

Thu, 9 May
AKL
Auckland Intl
HND
Tokyo Haneda
19h 00m
Tue, 14 May
HND
Tokyo Haneda
AKL
Auckland Intl
20h 00m
$1572
Trip: 6 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 3,039 reviews
Overall
8.8
Boarding
8.9
Comfort
8.6
Crew
9.0
Entertainment
8.7
Food
8.4
ICN
LAX
Excellent 10.0

Pros: Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking

ICN
LAX
Excellent 10.0

Pros: Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service.

JFK
SIN
Excellent 9.6

Pros: The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent.

Cons: My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time.

SFO
HKG
Mediocre 3.0

Pros: The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”

Cons: The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!

SIN
DPS
Excellent 9.0

Pros: Seating was spacious, crew was attentive. Boarding was efficient.

Cons: The food choice was not pleasing to me.

Sat, 12 Jan
AKL
Auckland Intl
NRT
Tokyo Narita
22h 00m
Fri, 8 Feb
NRT
Tokyo Narita
AKL
Auckland Intl
35h 15m
Trip: 28 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 825 reviews
Overall
7.7
Boarding
7.8
Comfort
7.4
Crew
8.3
Entertainment
7.5
Food
7.1
AKL
NAN
Mediocre 2.6

Cons: I arrived in transit from another flight, no representation to make check in. I needed to wait for gate to open before I could check in. then there was no time for the airline to recover my Bag. Do no us this airline in transit

NAN
BNE
OK 4.0

Pros: The crew was nice.

Cons: Audio for in flight entertainment did not work midway through the movie. Video was unclear. Food was terrible.

SFO
NAN
Good 6.6

Cons: Small and bland food. Very limited entertainment. TV didnt work but they gave me an ipad.

NAN
LAX
Good 6.0

Pros: I was excited to come back to the USA after a long vacation. When we arrived at the airport, the security started asking me questions immediately even before I checked in. They demanded I show them the ticket before it was even printed. When I explained that I was trying to check-in for the first time. They told me I was going to be reviewed upstairs and put a sticker in my passport. I proceeded to check in and just walked thru the normal security measures. After scanning my bags in security, I discovered there was no security meeting and proceeded to my gate. After the gate, everyone in line was subjected to a second security screen. This was a manual search and all articles were removed and repacked again. Then we proceeded to the plane entry where everyone needed to verify passport and ticket again. Later in the flight, I was having indigestion problem from my documented medical acid reflux problem and asked for a cup of water. He said sure and walked away. He never came back again.10 minutes later, I pressed the attendant call button again. 10 minutes later and no one came over. 15 minutes after that Albert came back over and said, "I see you have your call light on, please put your seat back up again." I can complied and he immediately turned off the light and walked away. 10 minutes later, Albert came by with the water cart and parked it right behind my seat. He proceeded to hand out water to everyone behind my seat. 30 minutes later the water cart arrived and I finally received my water (75 minutes after I asked!) Thanks Albert, I'll be following up with your management to see that disciplinary action is taken.

Cons: See above. The above problem caused me discomfort, pain, stress.

VAV
NAN
Good 6.0

Cons: with 39 passengers on a 60 persons flight the following annoncement came up: we need 5 volunteers or we leave 524kg of baggage we have to leave here. Than the locals started to bribe the personel... we have no idea if and when our stuff arrives...

Thu, 28 Feb
AKL
Auckland Intl
HND
Tokyo Haneda
24h 00m
Thu, 7 Mar
HND
Tokyo Haneda
AKL
Auckland Intl
22h 35m
Trip: 8 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 5,052 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
8.2
Food
7.7
HKG
CEB
Excellent 8.6

Pros: On time ...

Cons: Seats were too small! No personal hygiene kit available in long flight .... bathroom faucet was not clean. Some stewards and stewardess were not helpful but some are. I asked for help but one stewardess did not respond but one did help and was helpful. Ground crew were courteous and helpful.

CGK
HKG
Excellent 9.6

Pros: So nice, smile everytime, clear information and direction

Cons: I really hope they will serve wine or liquor but that is okay

HKG
AKL
Excellent 8.0

Pros: Second time in less than two years and satisfied on both trips. Good work Cathay Pacific.

HKG
EWR
Excellent 10.0

Pros: Flight excellent. Service and plane

Cons: All

MNL
HKG
Excellent 10.0

Pros: Service and plane

Cons: None

Tue, 7 May
AKL
Auckland Intl
HND
Tokyo Haneda
15h 35m
Sun, 12 May
HND
Tokyo Haneda
AKL
Auckland Intl
26h 10m
Trip: 6 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 4,293 reviews
Overall
8.8
Boarding
8.8
Comfort
8.6
Crew
9.1
Entertainment
8.6
Food
8.5
HNL
NRT
Excellent 9.3

Pros: Clean comfortable

Cons: Vegan meal option needs more veggies

ATL
ICN
Excellent 10.0

Pros: Great customer service on the plane and in person.

Cons: Very long trip.

SGN
ICN
Excellent 8.3

Pros: Food, professional staff and crew

LAX
ICN
Excellent 9.3

Pros: Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!

Cons: I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers.

ICN
PEK
Excellent 10.0

Pros: Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!

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