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Pros: The plane is quite comfortable and took off on time.

Cons: The food and the crew members. Provide more options of foods and serve water/juice more often. The crews need more training for customer service/ polite communication.

Pros: The interior was clean and the seats are quite comfortable in economy.

Pros: The crew members are excellent.

Cons: The food options and the took off time.

Pros: Courteous and accommodating crew

Cons: Food was so so.

Cons: on line check in more difficult than others

Cons: Great! On time

Pros: all automatic check in without any stress

Cons: service is prefunctory without heart

Pros: great food, entertainment & service

Pros: Just the right amount of attention from flight staff.

Pros: They have big leg room and the service is good before broading

Cons: But on the plane. Food is totally terrible The service on the plane is 2 stars because they cannot speak English well. And rude on the plane

Cons: I lost my connection flight to Hong Kong because aa have a delayed of 8 hours

Pros: Check-in process was smooth. Boarding process was effortless. Price is very competitive.

Cons: Ordered special meal (Low-salt meal) the food was mediocre for both to and from LAX-HKG. Lavatory conditions needed improvement ( floor of lavatory was wet most of the time during both journeys, some lavatories were closed without apparent reasons).

Cons: Got charged $120 at the gate as my bags were 7.5kg not 7kg. Blatant money grab.

Pros: Crew was great and friendly.

Cons: The chairs were extremely uncomfortable. I have flown Jetstar multiple times, and this was by far the worst. I’m not sure if it was simply my seat, or what. But it made the flight very hard.

Pros: The views when approaching landing was spectacular!!

Cons: The queues were long, the meals were sandwiches

Cons: The coffee

Pros: I have requested refund my money but still pending

Pros: the timliness the processing at beijing the helpful checkin people at the akl airport. The baggage delivered promptly and without breakage. The crew worked hard to ensure

Cons: the shops at air port are expensive the toilet sinks were slopping and did not drain well the airline apologizing for the lack of food choice before each service pl advise airline to ask for choice at the check-in or at least make a note of the preference through email, makes life easier for them and the passengers. announcements were in chinese and the english ones were not very clear . it would be good if the announcements also came up on the seat screens CLEANLINESS WAS AN ISSUE with the overhead lockers not clean to the pull up table and magazine spaces not clean

Pros: Good food, relatively comfortable for a 13 hour flight

Cons: The entertainment system was modern, but not that many good, English-language movie or TV options. I found it difficult to get wine and black tea (they served green) - both of which are essentials for a long-haul flight. Flight was a little late. The security lines for transfers at the Beijing airport is a complete mess, which was the most stressful part of the trip.

Cons: Air China practices very democratic way (in a bad eay) of boarding the plane, without distinguishing the 1st class, busineas class, and Star Alliance members from the rest of the passengers. The food is abit overly simple, in spite of the short flight - a sendwich wrapped in an alu-foil... And it was crazy cold in the cabin.

Cons: One of the flight personnel I felt was very rude

Pros: Staff were lovely and food good .

Cons: Very cramped in window seat, quite claustrophobic really. Not a comfortable 11hr flight.

Pros: Appreciated check in staff who professionally answered our requests re routine steps to process check in. Only regretted that we weren’t aware (perhaps we missed announcement) that my husband who is still recovering from knee surgery was not aware we could have boarded from the forward entrance and avoid the descent and ascent via rear entry.

Pros: Inflight service and all round experience with Air New Zealand was excellent

Cons: Aircraft cabin way too hot on both jouneys

Cons: Would fly China airlines again

Pros: Service, extra blankets and pillows.

Cons: Very full flight. A little chaotic in SF airport. Rules for hand luggage different / ended up having to check one bag that I didn’t have to with Alaska Air.

Pros: Crew excellent

Cons: Cramped.

Pros: Seats were as comfortable as expected. Staff tried to help you find one with no one next to you to help. Lots of blankets and pillows.

Cons: Food and drink abundant but not great.

Pros: Seats reclined more than normal (in coach)

Cons: Disappointed there was only a fish dish which was offered as I don't eat fish. The seats reclined more than normal and was exited about how comfortable they were until I was told (not asked) to put it upright because the person behind me was eating.

Pros: The flight was smooth and a lot shorter. The staff were great.

Cons: Nothing to not like !

Pros: The flights were on time and the staff were very helpful with everyone’s needs.

Pros: I like that china eastern upgraded their planes and they have individual entertainment in each seat. I like that the plane is newer and clean and nice crew

Cons: The food is gross and needs to be freshened up but i like that they do feed you a lot

Pros: Entertainment system was good - toilets relatively clean

Cons: Main complaints are with other Rude passengers, kicking seats, failing to return seats upright during meal times. Cramped space and no offer to move to available seats. Food was poor quality on this flight. Such a difference from our flight on same airline to China

Pros: great service and attitude by the staff, on time flights, and the food was fine

Cons: The plane was a little old and there were no entertainment options

Pros: Food and Crew

Cons: Limited IFE and complications with hotel meant to be provided due to long layover.

Cons: The check in staff extremely rude and unprofessional. You can’t check your bag into your final destination You also must go thru immigration and customs in Chengdu

Pros: Flight boarded quickly and was on time. Food of fair to average quality was served. Very nice to be offered blankets and a second round of beverages.

Pros: The crew were super. They were friendly, efficient, and well-dressed. Boarding was orderly. Food service too. The movies were mostly visual jokes and high drama which was perfect since it was a shared screen and not in everyone's language.

Cons: The plane was a bit old and the seats too close together. But it was clean and tidy.

Cons: It was never made clear in my itinerary that there was a stop at Hangzhou. I didn't realize there was a seperate flight until I checked in at the hotel.

Pros: Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service.

Pros: The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent.

Cons: My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time.

Pros: The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”

Cons: The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!

Pros: Seating was spacious, crew was attentive. Boarding was efficient.

Cons: The food choice was not pleasing to me.

Pros: The crew was nice.

Cons: Audio for in flight entertainment did not work midway through the movie. Video was unclear. Food was terrible.

Cons: Small and bland food. Very limited entertainment. TV didnt work but they gave me an ipad.

Pros: I was excited to come back to the USA after a long vacation. When we arrived at the airport, the security started asking me questions immediately even before I checked in. They demanded I show them the ticket before it was even printed. When I explained that I was trying to check-in for the first time. They told me I was going to be reviewed upstairs and put a sticker in my passport. I proceeded to check in and just walked thru the normal security measures. After scanning my bags in security, I discovered there was no security meeting and proceeded to my gate. After the gate, everyone in line was subjected to a second security screen. This was a manual search and all articles were removed and repacked again. Then we proceeded to the plane entry where everyone needed to verify passport and ticket again. Later in the flight, I was having indigestion problem from my documented medical acid reflux problem and asked for a cup of water. He said sure and walked away. He never came back again.10 minutes later, I pressed the attendant call button again. 10 minutes later and no one came over. 15 minutes after that Albert came back over and said, "I see you have your call light on, please put your seat back up again." I can complied and he immediately turned off the light and walked away. 10 minutes later, Albert came by with the water cart and parked it right behind my seat. He proceeded to hand out water to everyone behind my seat. 30 minutes later the water cart arrived and I finally received my water (75 minutes after I asked!) Thanks Albert, I'll be following up with your management to see that disciplinary action is taken.

Cons: See above. The above problem caused me discomfort, pain, stress.

Cons: with 39 passengers on a 60 persons flight the following annoncement came up: we need 5 volunteers or we leave 524kg of baggage we have to leave here. Than the locals started to bribe the personel... we have no idea if and when our stuff arrives...

Pros: So nice, smile everytime, clear information and direction

Cons: I really hope they will serve wine or liquor but that is okay

Pros: Second time in less than two years and satisfied on both trips. Good work Cathay Pacific.

Pros: Flight excellent. Service and plane

Cons: All

Pros: Service and plane

Cons: None

Pros: Great customer service on the plane and in person.

Cons: Very long trip.

Pros: Food, professional staff and crew

Pros: Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!

Cons: I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers.

Pros: Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!