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i like the movies selection , dinner meal which was sweet and sour fish .

They don’t offer meals for people who aren’t beef or pork eaters . Although they had a fish meal the breakfast did not have that option.

The disabled services and that the inflight crew pay attention. They're genuinely courteous and kind.

Food and the seating upholstery (but that's to be expected in economy class)

Nothing

Service, the seats, the vegetarian food is AWFUL, the entertainment is ridiculous and all around just a horrible experience

Delayed departure and delayed arrival. Landed at a different airport first (due to a storm?) and missed our connecting flight.

Planes are newer and clean. Seats are okay. The IFE system is great!

The food is below standard. For a globally resurgent airline, CZ should focus on serving international cuisines for the global population it is now serving.

Friendly cabin crew

Over 2 hours late on departure

The crew is very friendly , hard working and helpful.

Food

Everything

Food

They serve food on a 90 minute flight.

Too much delays on this trip

The flight was d Kaye’s 5 hours ! We didn’t arrive in Hong Kong until 11pm

i was a little disappointed in seating .... felt like a Sardine ... unlike my flight from Brisbane to Auckland on my way to LA... which surprised me,

I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage...

I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again

Movie selection is good and food is pretty good.

Very tight in economy. I’m 5’ & normal weight and felt cramped so if you’re any taller...you’ll hate it.

The entire experience is well thought out

Quite comfortable, met my expectations and I rested. On board team were friendly and helpful.

Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience.

Entertainment was very good. Lots of movie selections.

Only serving tea and coffee for breakfast.

Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful.

Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience.

The movies and food

I was seated at the exit seats next to the wall. I feel the seat was more small there. My body hurt so much.

Exactly what we expected. No entertainment no food

Everything went well and was as advertised. This is a low cost carrier so their business model relies on extra charges for everything. Prepaid my luggage for $19 each way and decided not to order any food (much cheaper at the airport anyway). People just have to be aware that low cost carriers like Jetstar can offer such affordable fares by excluding many things. Qantas would have been approximately 2x as expensive per flight and would have included more things, but the appeal of low cost is to be able to choose what you need.

They got me were I was going, just as it says on the tin.

Don't know what hours they work, but the crew were clearly fatigued and couldn't be bothered. They were still polite but really just could not be a***d! Flight delayed by 20 mins and no explanation until airborne.

Check in was easy once we prepaid for our luggage ahead of time.

Did not even get a glass of water on plane. People get dehydrated flying, Jetstar should always offer water. The flight attendant was very picky, I could not leave my thin fleece tied around my waist.

Excellent as well!

Everything good as well.

We paid for extra luggage for check in but we were allowed to carry them on board due to the short stopover duration of the connecting flight. Thanks for the much needed flexibility!

No onboard entertainment

Whilst the main meal was ok, as far as breakfast on the LHR to KUL sector was concerned, by the time I was served my preference was no longer available. The crew member who served me made no attempt to see if another colleague had my preference available.

Check in and boarding was very efficient and timely

Poor costumer service

I miss the fly from New York to China and after I was not aloud to you my ticket what was round trip to go back to New York and I was not given back even 1$ back fro that ticket

The flight is not too busy

I have to checked my all suitcase out and re-check in again even thought I am transfer. This is horrible!! Nobody informed me, I have to go back to customs and get my suitcase.

All is good. Check in great. Boarding great.

Don't like crew pulling out my charge cords or ear phone jack so early into the landing process.

Good price and had entertainment and meals that were tasty.

Too cramped, not much on the television, seat did not go far back enough to sleep for a long flight.

Food was excellent. Crew was helpful and friendly.

Plane seats were small -- but as expected to be honest with you.

The crew were super. They were friendly, efficient, and well-dressed. Boarding was orderly. Food service too. The movies were mostly visual jokes and high drama which was perfect since it was a shared screen and not in everyone's language.

The plane was a bit old and the seats too close together. But it was clean and tidy.

gate staff very helpful in assigning seats. flight smooth and flight staff competent. Choice of 3 meals in economy. Nonstop flight to our destination a plus.

Cannot select seat prior to flight.

Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket.

It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire.

The comfort and caring staff

Food serve a bit slow with the no of pax and long queue for the washroom

Everything else

Food was less than marginal

Movies selection was great.

Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines.

planes seats dirty chewing gums stuck on seats talking of entertainment not everyone will prefer to watch what is being played there arw children and elderly thats needs to be considered

crew very helpful

larger meal would be niice

Service is nice. Very friendly. Food is good.

I have been traveling at least 4 times in a year for last 20 years. I never had such a worst staff specially the Msnager of Fiji airline ground staff at Sydney airport named Christopher. Such a rude ignorant person. The amount of luggage including baby stroller I traveled from Los Angeles to Nadi. Nadi to Sydney was perfectly fine. When I checkin from Sydney to los angles, the Fiji manager said you have to pay for stroller. I said I came all the way from Los Angeles to Sydney like that and I even showed the tags too, Christopher said Sydney has different policy. I left the stroller to him and Saud to him keep it for your kids and came back home without baby stroller.

Worst Fiji ground staff at Sydney airport

Everything! New aircraft DREAMLINER

Pushy Chinese people acting like someone is trying to take something from them!

I had the seat 48A which was next to the emergency exit and no chairs front of me which made me very comfortable. Also I can drink anything i want as much as I want.

Out of the whole 13 hours flight we only had 2 meals which was not enough for me. I was hungry between the two meals during the flight so i asked the flight attendant for anything to eat and she gave me 2 hot peice of bread. I accepted without complain.

the food was so bad. no vegetarian options

Great service

Not a thing

Food and Crew

Limited IFE and complications with hotel meant to be provided due to long layover.

great service and attitude by the staff, on time flights, and the food was fine

The plane was a little old and there were no entertainment options

Great films

.no veg option unless prebooked

The flight was good

The air hostess didn’t care we had food to eat or not. We basically starved the whole way. Never flying Hawaiian again!!

The complimentary guava rum punch was amazing! The flight attendants were helpful and friendly. Comfortably equipped planes!

Service

No free movies

Amenities

Waiting for baggage at the baggage claim.