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Cons: "In light of COVID-19 this the only airline flying out of Bangkok April 3 2020 very good service"

Pros: "Cramped seats and no beverage service. No crew interaction."

Pros: "Plane loaded quickly and departed on time. Beautiful clear day for flying."
Cons: "Narrow seats on a small plane."

Pros: "Price, leg room, three choices of meal, excellent transit lounge at incheon airpirt"
Cons: "Wider range of films"

Pros: "As always Korean Air’s attention to detail is outstanding and impressive."
Cons: "Though I appreciate the consideration given to tall passengers (trying to find us an aisle seat with an empty seat beside, after boarding, for instance), I think there is more that could be done during the check-in process to seat tall passengers into emergency exits or other seats with more legroom"

Cons: "Seat lacked good padding, very uncomfortable for 12 hour flight"

Pros: "The food is great! The plane is clean. The crew is super nice."
Cons: "The seats are uncomfortable, as with any seats in coach with other airlines."

Cons: "Great value ,excellent and friendly service."

Cons: "my travel trip from Kuala Lumpur to Korea and return face critical situation during landing at both airport ( Incheon and KLIA). I WOULD LIKE TO SUGGEST KOREAN AIR HAS TO CHECK YOUR TYRES CONDITIONS BEFORE TAKE OFF. I WILL NOT FLY WITH KOREAN AIRLINE ANYMORE"

Cons: "Inconsistent entertainment system"

Pros: "The employees were soooo nice and friendly"
Cons: "Wheelchair service"

Pros: "Legroom was generous, crew were attentive and polite, although alcohol availability was stingy."
Cons: "Food quality was poor bordering on tasteless, more importantly service of lukewarm egg meals is guaranteed to earn an "Air Typhoid" award, and is inexcusable."

Pros: "The transit lounges at the new Seoul terminal are outstanding."

Cons: "No wifi"

Pros: "The cabin crew are the most professional and beautiful in the airline business."
Cons: "The fact that the flight was delayed over 4 hours, added to the 7 hour layover that had, made the trip very long. I would of liked at least a voucher for a hotel to sleep, because lounge chairs are not very comfortable."

Cons: "Seat room was too small, couldn't comfortably fit in seat"

Pros: "Very professional crew good service"
Cons: "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"

Pros: "Friendly service"
Cons: "Didn't dislike anything"

Pros: "quick flight....seats were comfy for economy....nice crew....good overall experience....entertainment was okay for its selection on movies and music."
Cons: "Food got me sick the next day. Wifi would have been great if available."

Pros: "good service"
Cons: "need variety of food"

Cons: "Just the more than one hour departure delay. Reason given was that they were still waiting for passengers on a connect connecting flight. Then what was unusual was a manual head count of passengers which was out of the ordinary in this high tech world of modern air transportation"

Cons: "cheated by kayak. I paid full pay as mention on your wave sight but did not provide the hotel for 20 hours plus long transit. I spend 20 hours plus at the airport without any support form staff. Korean air please don't accept any ticket agent who will give a ticket to passengers with 20 hours transit time and no accommodation. good Korean air but bad kayak."

Pros: "They have a enough space even economy’s seat."
Cons: "None"

Pros: "My first time to fly with Korean Air and I would not hesitate to fly with Korean Air again. The plane has a lot of leg room, aisle is not cramp to move around. It was a long flight, but the flight attendants made it worthwhile. They were very attentive to your needs with exceptional service. The food selection was good. Overall the best flight I've ever had flying overseas."
Cons: "Maybe the chair in economy can be a lot more comfortable. Chair is sturdy lack of cushion and back support. People like me who has mobility limitation and bad lower back is difficult coz it adds more discomfort on my end. Hopefully, one day the chair can be more comfortable."

Pros: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Cons: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."

Pros: "I thought the food was exceptional"

Pros: "The flight crews are friendly."
Cons: "There is no wheelchair assistance from the gate to the plane hence the passengers has to walk. My mom needed wheelchair assistance and she had to walk."

Cons: "Crew members scrambled to prepare for live demo of inflight saftey as video stoped. Crew member did not give clear demonstration of saftey. Such as seat belt buckle faced her, and life jacket was inside out."

Pros: "They gave an actual snack, yay!"

Pros: "I enjoyed the service and the touch screen TV."
Cons: "I didn't enjoy how cramped the seats are."

Pros: "Boarding is systematic, all items in order. The food was nice. Love the leg room space."

Pros: "Loved the slippers toothbrush toothpaste Liked the in flight meal Entertainment was great Roomy and comfortable. My seat wouldn't recline so they let me sit in the back seats reserved for the crew so I wold be able to recline and sleep in the long flight to Korea."

Pros: "Acceptable legroom. Appreciated the cups of water and juice served regularly. Very good breakfast."
Cons: "Hostesses could have redistributed passengers to empty seats so everyone could have been more comfortable, especially for an overnight flight."

Pros: "I liked crews courteous speaking and manner that made me feel comfortable and cared for."
Cons: "None."

Pros: "Service and leg room!"

Pros: "Great service overall . Crew was very nice."
Cons: "at 9pm flight they turn the lights on after the take off. Very difficult time sleeping. Again they'll turn the lights on 1.5hrs before landing, too."

Pros: "Just as our first flight with Korean Air, everything was superb. We boarded just in time, due to delays in the airport since we floundered a bit, trying to make our way through the right terminals and security, but we were processed quickly, and the staff were so polite and welcoming."
Cons: "We had absolutely no complaints. Many thanks."

Pros: "Service was polite and fast."
Cons: "Cramped seats"

Pros: "International flight should be Two luggage check in, all other flights I used they are two luggage to be check in, and one carry on, but not this Korean Air, for sure I wouldn't be using again.,"

Pros: "good"

Pros: "This was my first time on Korean Air. The flight attendants were so kind and attentive to everyone. I was very impressed. I felt the seats had more leg room and leaned back further than airlines I've flown on in the past."

Cons: "special meals especially Hindu meals non vegetarian"

Pros: "Boarding was smooth. Seats weren't too bad. Decent selection of movies, but have had better. USB plug at every seat. Ordered vegetarian meal but didn't arrive."
Cons: "They didn't have my vegetarian meal that I ordered so was pretty hungry."

Cons: "I'm a big person so the seats are not comfortable for sleeping during long flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."

Pros: "Attentive service from flight staff 2 meal service each way in economy"
Cons: "Nothing"

Cons: "I was going nuts the whole ride the TV screen was broken!!!!!!"

Pros: "Great food and friendly flight attendants"

Pros: "This was my first trip abroad and Korean Air made it extremely enjoyable! I greatly enjoyed the pillow, blanket, overall hospitality, the continuous offers of food, snacks, and drinks. The planes were very nice and didn't seem over crowded. Ticket and baggage clerks were amazing!"

Pros: "Food was great"
Cons: "Headphone jack in seat didn't work correctly"

Pros: "Service"
Cons: "This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15"

Cons: "Very uncomfortable seat. A bit rude flight attendant."

Pros: "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
Cons: "More variety of options for the vegan meals..."

Pros: "Everything was great. The crew was nice and the food was pretty good."
Cons: "Everything was great."

Pros: "Cleanliness, spacious legroom"
Cons: "Serve coffee more"

Cons: "Less announcements to interrupt the entertainment."

Pros: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"

Pros: "There was lots of leg room. Crew was nice."
Cons: "One of our seats had a broken recliner button."

Pros: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."

Pros: "Crew was great as always, giving excellent service. American airlines would do well to send their crews to observe how it should be done."
Cons: "The food and the drink selection."

Pros: "Nothing"
Cons: "They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible."

Pros: "Overall the flight met expectations for service, comfort and food."
Cons: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."

Pros: "Outstanding service as always - ANA rocks!"
Cons: "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."

Pros: "Food and entertainment has to be better."
Cons: "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."

Pros: "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
Cons: "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."

Pros: "Typical ANA quality. Bumpy flight but handled very well."
Cons: "Nothing in particular."

Pros: "Great food"
Cons: "Leg room"

Pros: "Great service"
Cons: "A bit warm"

Pros: "Excellent legroom. Very polite staff."
Cons: "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."

Pros: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."

Cons: "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."

Pros: "Nice 777 plane, good snack"

Pros: "Excellent service. Good food. Great entertainment selection."
Cons: "No free WiFi"

Pros: "Service was excellent. Stewardess always came back with what they promised to bring. Premium economy seating was very good."
Cons: "Food could be better. Entertainment was somewhat limited. The older plane on one leg meant no wifi and no noise-cancelling headset"

Pros: "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
Cons: "My flight arriving Narita was lat but I was taking care everything was a range excellent again"

Pros: "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
Cons: "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"

Pros: "Attentive and polite staff. Comfortable planes. On time flights."
Cons: "I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process."

Pros: "service from crew"
Cons: "chaotic boarding process/queue. connecting flight gate is quite a walk from 1 terminal to another (went down 3 floors of escalator ride and a distance tunnel walk - on a tight connection time (after a delayed departure/arrival)."

Pros: "The food is great as far as airline food goes, the plane was clean, and staff was thoughtful"
Cons: "The in seat entertainment was a bit clunky"

Pros: "felt Agent's kind care of elder (me) at Airport. Thanks."
Cons: "Full of passengers. Code Share!?"

Pros: "Food and entertainment is great."
Cons: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"

Pros: "I feel like home"
Cons: "The crew smail"

Cons: "meal choices"

Pros: "Everything"
Cons: "N/a"

Cons: "Breakfast option"

Cons: "Well, I have the fear of buying ANA air tickets because the previous one, it was United instead. Horrible horrible horrible"

Pros: "Efficent, courteous and reliable."
Cons: "Nothing in particular."

Pros: "Food legroom service friendliness"
Cons: "Could not view flight info on map"

Pros: "One of the best inflight meals. They serve snacks on top of main meal."
Cons: "The shuttle bus to the plane was crowded. Limited movie options."

Pros: "Ana is the best"
Cons: "Nothing"

Pros: "Modern planes Clean planes Great flight attendants Comfortable seats in economy"

Pros: "clean seat and tray"
Cons: "poor movie selection. slow cleanup after meal (more than 1 hr)."

Pros: "Treated with respect and calmness."

Cons: "Wifi should be free"

Pros: "Onbaord Crew hospitality"
Cons: "Poor ground handling by narita staff. By bus from terminal to plane. Mixed with economy pasaangers. Chaos from bus to plane. All passangers exposed to freezing cold weather at narita aiport outdoor."

Pros: "Flight crew were amazing! Very hospitable and attentive."
Cons: "WiFi was not very good. Connection was very slow and they charge $20 per 100 MB used (instead of one flat fee)."

Pros: "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"

Pros: "Fast, friendly staff."

Pros: "Once again friendly and very helpful"

Cons: "We were delayed, but I can't say it was the airline's fault."

Cons: "More food variety"

Pros: "Crew was excellent"
Cons: "Better seat cushions"

Pros: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Cons: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."

Pros: "Amazing crew, very nice and helpful."

Pros: "Overall, the staff was amazing, so as the food and cleanliness"
Cons: "The space between the seats in economic seat"

Pros: "Serve customers with a smile"
Cons: "Better tasting meal packages served at economy cabin"

Cons: "Raise the cabin temperature"

Cons: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."

Pros: "The crew was terrific. Always smiling and helpful."
Cons: "If you need more space economy is a tight fit. It would be better to upgrade."

Pros: "Efficient"
Cons: "Better food, better selection movies"

Cons: "Flight way too cold"

Cons: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"

Pros: "The crew was amazing. The seat were uncomfortable"

Pros: "Cabin crew knew how to work."
Cons: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."

Cons: "My moslem meal selection wasn’t provided onboard"

Pros: "Crew"
Cons: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"

Pros: "Couldn't find a problem"
Cons: "Nothing"

Pros: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"

Pros: "Five Star Singapore Service on board the aircraft."

Pros: "check in went smoothly. helper was friendly and helpful."

Pros: "Quick boarding. Great entertainment system Good staff"
Cons: "Not comfortable seats"

Pros: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Cons: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."

Pros: "Very comfortable"
Cons: "I don’t see anything I didn’t like"

Pros: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."

Pros: "The main course"
Cons: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."

Pros: "Most everything"
Cons: "Crying babies made it tough to sleep the whole flight"

Pros: "Everything"

Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."

Pros: "The seat is good. Entertainment is good."
Cons: "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."

Cons: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."

Pros: "great crew service. my first time flying with singapore airlines and they delivered"

Cons: "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."

Pros: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Cons: "Nothing bad to say about this flight. Great airline."

Pros: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Cons: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."

Pros: "Again very friendly and efficient service ."

Cons: "one of the oldest planes i ever used"

Pros: "Crew service"
Cons: "Very old entertainment system. Poor screen visibility. Cramped"

Pros: "New movies! Yes!"
Cons: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."

Pros: "I always felt attended to, great customer service, clean and best bang for your buck"

Pros: "Attendants are always nice, flight is always smooth."
Cons: "Nothing!"

Pros: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Cons: "Wifi cost 12 bucks and hour."

Pros: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Cons: "Entertainment interface showing its age."

Pros: "Friendly and approachable"

Pros: "In-flight Entertainment. Orderly & on-time boarding."
Cons: "Food selection was limited given we were traveling Economy class."

Pros: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Cons: "There is nothing I did not like."

Pros: "Amazing crew, great service. Really good food"

Pros: "On my flight back I got to sit in premier economy and that was amazing !! I want to fly like that all the time! The leg room and space was perfect. The comfort of the chairs recline and foot rest that raised up was great. The big tray table that tucked away was nice. And side pockets for your stuff was great. The comfort of the bigger seats was just excellent and they looked newer. On my flight back from Frankfurt to NYC that was the best flight I ever have taken."
Cons: "The only thing was the food wasn't the best. But I did have Ice cream and that was good. The rice was good and beverages was good. The rest wasn't the best."

Pros: "Veruy efficient"
Cons: "None"

Cons: "Video screens were quite small and there were no USB charging."

Pros: "all was good"

Cons: "Check sfo to Taipei comment. Due to vayama ticket broker never made trip and cost a ton very upset. I’ve used kayak over 10 yrs and likely not again I"

Pros: "Crew was very nice. What I like to say is the ramp and bus boarding in lax is awful also the site arranging the trip should give us right away the choice of seats .. For me that’s very important"
Cons: "Choice of seats when purchasing the airline tickets"

Pros: "Clean and spacious seat"
Cons: "Lot of Chinese passengers and they are no lousy and rode."

Pros: "Flight perfectly on time. Crew not too friendly (Chinese style), but attentive and helpful."
Cons: "On this B777-300, the large Economy Premium is not quite up to the standard of other airlines flying the same model. The tray table, stored in the arm-rest on all rows, is tiny, and opens only a few inches, not enough for pregnant women or gentlemen with some mid-section padding. I could not use it at all, and had to balance my meals on my knees. Besides, when the passenger in front reclines his/her seat, the seat invades totally the space of the passenger in the back. I felt the passenger was resting on my lap. Forget using a laptop, or even reading a book: just watch your screen, a couple inches from your nose. Good for short-sighted people only! I tried EVA and was disappointed. I'll go back to my preferred airline, Vietnam Airlines."

Cons: "Bit tight the seat. Small"

Pros: "crew is very polite and thoughtful"
Cons: "movie options were very limited"

Pros: "The crew was pretty great, and Were very attentive, and gave out lots of beverages to keep us hydrated."
Cons: "It wasn’t the easiest flight, because there were a lot of crying children, and we waited on the tarmac for two hours due to electrical problems. The plane seemed somewhat old and kind of falling apart. Not very reassuring. ."

Pros: "Food & service on the flt was super!!"
Cons: "Had a baggage issue w my other airline, who had me complete a baggage report, however Eva Air did not have me complete a report, so thought that was going to be an issue getting my bag to Bali?!? We will see in a day or so?!?"

Pros: "Everything are good"

Pros: "There was a decent movie collection to watch."
Cons: "Seats were crammed, not enough width or legroom. Staff not that friendly. Food was alright but nothing to write home about"

Pros: "Boarding was delayed in Taipei although the flight made it in great time"
Cons: "Website"

Pros: "It was a good flight on time"
Cons: "We could have had healthier food options"

Pros: "The service, the special vegetarian meal, the cute 'Hello Kitty' themed amenities."
Cons: "The inflight entertainment. There could have been more variety, classic movies, etc."

Pros: "The food and drink."
Cons: "Being asked by a precocious young flight attendant if I was drunk. Demeaning and condescending. Luckily this was not within earshot of other passengers. I don't normally require politeness, but I don't expect rudeness either."

Cons: "Delayed on runway"

Pros: "Flight attendants stand out as a great example of customer serve."
Cons: "Seats were tight"

Pros: "Friendly flight attendants, efficient boarding, great selection of games and movies for IFE, good food. Totally satisfactory."
Cons: "I think they are unfortunately discontinuing the daytime departure JFK-TPE. Too bad as the combination of nonstop flight and evening arrival minimizes jet lag for me."

Cons: "The way the ( check in process ) Manila"

Pros: "Service from crew excellent Food on all meals wonderful Seating was excellent"

Pros: "The crew was gracious and didn't bother my sleep to eat."
Cons: "The seats were hard and oddly shaped such that my legs and feet felt numb after a while. Not the way I want to spend 15h."

Pros: "Service was neat Took of on time Good entertainment Barely felt the overseas flight"

Pros: "In-town checkin at the Taipei main MTR station. Check in, luggage gets scanned and is taken from there to the airport. You just hop on the train with no luggage to haul with you."

Pros: "This flight was easy, there was no confusion getting on the plane. My friend and I were unable to pick our seats while checking in so unfortunately we had to sit separately. After the plane took off we realized there were a good amount of open seats so we were able to move and sit with each other with no problem. The flight attendenfas were great and super helpful and attentive."
Cons: "We couldn’t pick our seats during the online check in"

Pros: "The crew was very kind and attentive."

Pros: "Usually high quality service and entertainment. Food also good."
Cons: "We boarded 20-30 minutes late even though the plane was there. Not sure what they were doing. Then we sat on the runway for a solid 30-49 minutes. Apparently, this is standard coming out of Manila."

Pros: "Crowded"

Pros: "The staff was very kind and helpful. The flight was more comfortable and enjoyable than I had expected. The food was also surprisingly good."

Pros: "I like the staff."
Cons: "With my 5 year old daughter, the seats were uncomfortable since we could not lift the arm chair up for her to rest on my lap."

Pros: "Clean affordable flight with hard working staff."
Cons: "Seat was stiff and a little tight for me ."

Pros: "Very good service."

Pros: "Good entertainment options"
Cons: "The man next to me took up a lot of room with his arms."

Pros: "appreciate staff moving things along quickly so that passengers can get settled and enjoy short trip while resting."

Pros: "From phone customer service and ground staff to flight attendants, service is among the top. Accommodating requests for special seat. Also crew actively monitors the condition of the lavatories and keep them clean."
Cons: "The food is just ok. Compared to Japan Airlines and Cathay Pacific, their food is less exciting. Very stingy with wine (half of a mini plastic cup and takes another round before refill). Those who are on carb free diet should make a special request prior to travel as their food is very heavy on carb and light on protein."

Pros: "Everything"
Cons: "Sitting for 15 hrs"

Pros: "Staff was courteous and attentive especially to the older passengers"
Cons: "Nothing speaks volumes than an on time flight. While there was ample time for in between flight changes for leisure and rest, a delayed flight affects passenger demeanor and satisfaction the most."

Pros: "Staff was great. Seats were a little narrow for my 6'1" frame."

Pros: "Comfortable seats, metal flatware, toilet amenities"
Cons: "Didn't care for the cordoned off waiting area at the gate in Manila airport"

Pros: "Everything was great except that the cabin temperature was too cold. But not a major problem. This was my first EVA flight, and I thought it was great."

Pros: "Very comfortable"

Pros: "Everything from the pillows to the toilet paper to the carrots were Hello Kitty branded."
Cons: "Outdated entertainment system that does NOT have a touchscreen"

Pros: "My flight was smooth and somewhat comfortable. It's my second time flying with EVA from Phils to US and the attendant during check were so polite."
Cons: "They can improve the quality of the food."

Pros: "Good Food both ways both meals. Good AC."
Cons: "Movie selection."

Pros: "We were on the hello kitty theme plane so was a wonderful experience"
Cons: "No usb to charge electronics"

Pros: "I'd like to say thank you with the ground staff who help me to get a better seat."
Cons: "some of ground staff talk too much and try to change my mind, when I requried about my seat."

Pros: "The Vegan food was great on the first half of my trip. The stewardess took my information and promised to help me reserve a vegan meal for the second half of my trip. She did not deliver on her word. The crew on the second half of my trip explained to me that I had not requested a special meal when I'm fact, I did."
Cons: "The flight crew was aware of poor weather on the first leg of my trip. I boarded the flight and it was grounded, at the gate, for 4 hours before departing. THAT WAS HORRIBLE!!!!!"

Pros: "The service staff really go out of their way to help."
Cons: "The food is alright. Equivalent to a TV dinner"

Pros: "EVA provides meal service on this short flight, which I enjoyed. This doesn't happen anymore for US domestic flights."
Cons: "The flight was delayed one hour without reason, I would have preferred if the flight attendants let us know why the flight was delayed."

Cons: "."

Pros: "Was ok in.comfort and crew really nice"
Cons: "Nothing, liked it all thanks"

Pros: "Literally everything, except for one meal."
Cons: "The mustard chicken was disgusting. It was like eating a jar of raw mustard with hard pasta."

Pros: "Fine flight - only 30 min"
Cons: "Nothing"

Pros: "Crew were helpful and pleasant and it was nice to get a drink of water, a cookie and the offer of a cup of tea or coffee"

Pros: "GREAT CREW, THEY DID THE BEST THEY COULD. VERY FRIENDLY AND HELPFUL."
Cons: "Ground personnel could have been way more helpful. We came back from Europe and needed to take a domestic flight to Palmerston North.We had a lot of handluggage that was allowed in our international flight, we had purchased an extra suitcase ticket to make sure it wouldn't be a problem. The lady that helped us was not willing to include any more items than 1 small suitcase that weighed only 11 kg, but we had paid for 23 kg. When we wanted to board the airplane we were told we could only take 7 kg each. Which caused problems and stress that we couldn't use after a 40-hour flight from Europe. We discussed this with the lady at the counter which wasn't really helpful to start with, but eventually, she let us board the plane anyway after we had to explain our situation a few times, and after she asked us to weigh our extra items, which of course we're more than 7 kg. We were pleased that at least she let us board our plane in the end. Hopefully next time we won't encounter the same problems."

Pros: "Crew were fantastic"
Cons: "Entertainment choices"

Pros: "Great crew. Wine and cheese was nice."
Cons: "Nothing. All good."

Pros: "Free WiFi - was great and fast"

Pros: "As I was in premium economy it was of course amazing, however it was a very packed premium compared to my previous experience so wasn’t as comfortable but still amazing."
Cons: "The selection of movies currently was a bit lacking."

Cons: "Very Slow meal service, had to ring for sparkling water when we had asked the attendant during the meal service. Took 20 minutes."

Pros: "Everything"
Cons: "I can’t be more demanding. Everything on the flight were good."

Pros: "My first experience in business class"

Pros: "The crew were very welcoming and made you feel special. The food was great! The burger was tremendous! The films very up to date."
Cons: "The seat is comfortable but doesnt recline enough, I dont like the fact that you need to flip the seat to get it flat, when is it flat its rock hard! Good on AirNZ for providing the foam mattress topper it helps. ButOnce its flat you cant really watch TV."

Pros: "Staff were always happy and friendly"

Cons: "Our family nearly missed the trip due to delayed from Melbourne"

Pros: "Staff and seating"
Cons: "Paying for movies on a long trip really stingy ☹"

Cons: "i was a little disappointed in seating .... felt like a Sardine ... unlike my flight from Brisbane to Auckland on my way to LA... which surprised me,"

Cons: "The check in at premier lounge wasn’t as good as before for bussiness elite !"

Pros: "The flight was on time, staff courteous and we made good time to the destination."

Pros: "A bit late leaving Auckland but we were kept well informed of the changes"

Pros: "Crew were lovely."
Cons: "Had a lot of hassle adding baggage to this leg of my trip on booking. At check in i was asked to pay $130 for baggage, which was no surprise. Luckily Air New Zealand ground staff sorted it out and I did not have to pay. I will book direct with the airlines next time."

Cons: "I added Luggage 16.5kg and they charge $130 AUS.The weak point is they are not showing luggage when we booked."

Pros: "Smooth flight. Crews' sense of humour"
Cons: "A bit of delay in take-off schedule"

Pros: "Our hostess was extremely friendly, accomdating and engaging. Air Nz need more staff like her! We had taken a Honolulu flight to Auckland flight the day before and were really disappointed with the service, lack of friendliness and the limited availability of food were not what I have come to expect on Air NZ, an airline we have been so proud of in the past to fly."
Cons: "There was no doubt the staff made this journey great!"

Pros: "Plz could u guys add Korean subtitle to movie or tv . Because when i was boarding, i couldn't find any Korean subtitle. I can understand English so that's find. But it let me think u guys don't really care Korean market ."

Cons: "We were late arriving, the cabin crew although they were pleasant, didn’t do enough to allow the passengers to get off first, for the connecting flight. Malaysian airlines stayed in the runway, fixing an engine and the pilot said they were delaying the plane, driving in for passengers to disembark. After being told by cabin crew that a number of us were late for connecting flight, that they were going to wait for us, they didn’t and we were told we had missed the flight. We were kindly put on the next flight which wasn’t until five hours later. Unrealistic scheduling causes is to miss our flight and had us sitting at the airport for four hours, making it an unnecessarily long day. Not impressed."

Pros: "This flight was great. The team were friendly and the plane was also well air conditioned."

Pros: "The crew were delightful. Nice cup of tea and a magnificent day for flying."

Pros: "nil"
Cons: "nil"

Pros: "It was operated by air New Zealand so the service was top notch once I was able to resolve all other issues boarding."
Cons: "We had a flight bought on virgin Australia and operated with air New Zealand. The air New Zealand part was all great plane boarding etc, the horrible part is that we bought baggage allowances with virgin and they never transferred the information to air New Zealand. So there I am from the USA in a foreign country boarding a flight being asked to pay 500 nz dollars for a few kilos when I had already paid for it. Having to produce emails and payment information on something I had done months in advance. Overall I won’t recommend virgin next time I’d book directly with air New Zealand"

Pros: "Meal was excellent"
Cons: "Would have liked a blanket, it was a bit cold."

Pros: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Cons: "Nothing at all!"

Pros: "Comfortable"

Pros: "Crew complete meals and drinks efficiently so passengers can settle quickly for night flight"

Pros: "The fact that every possible thing was tajen 8nto account to connect us from our late arrival intetnational flight. Great team"

Pros: "I was feeling motion sick and several flight attendants went out of their way to help me feel better. I wish I knew their names as I would specifically mention them, but I really appreciate everything they did for me during that time."
Cons: "Allow passengers to choose if they want a vegetarian meal."

Pros: "Flight good. Plane modern model with good entertainment system. Flight crew good."
Cons: "Check in automated systems referring most checking to supervisors. No manual system so supervisors overwhelmed. Chambolic 2 hours."

Pros: "Friendly crew, timely response, food was nice"

Pros: "Everything ❤❤❤"

Cons: "- Crew was ok, not friendly just professional."

Cons: "Not enough room"

Pros: "Fr]iendlyt, efficient flight attendants"

Pros: "Quick, efficient, friendly service"

Pros: "Staff were kind and thoughtful with younger passengers."

Pros: "Good Service"
Cons: "I payed $50.00 USD on a seat so I would have a bigger seat. However, when I got into the plane, the lady that was going to be seating next to me asked me if I could change my seat with her husband; which was a regular seat. In order to avoid an awkward 12 hour flight, I agreed to change my bigger seat for a smaller seat. I felt disappointment that Air New Zealand separates parties and leaves room for uncomfortable situations. I really did not know what to do in this scenario, I paid for that seat but was in a way forced to give it a away without any refund in order to avoid 12 hours seating with some stranger's wife."

Pros: "Very helpful check-in staff helped me arrange to sit with a friend on the trip."
Cons: "My first seat had a broken entertainment system but I was quickly moved to a new seat."

Pros: "Some of the crew were excellent service wise"
Cons: "Some of the crew were less than what I would expect service wise"

Cons: "I got upgraded to business :)"

Pros: "The service and entertainment. And blankets to keep you warm because it does get cold on the plane."
Cons: "Small seats, no room."

Pros: "Snack ordering system Good service (picked up passenger's eye glasses when person was sleeping)"

Pros: "Fairly comfortable flight, good onboard entertainment. I liked the selection of movies and NZ tv programs. The food was delicious and I love that complimentary wine is served."
Cons: "My only complaint was in regard to the children's meals. We ordered children's meals ahead of time for our 2 kids. On our flight from SFO to AKL, no problem but on the return flight they only brought us one child's breakfast. I asked a crew member for the other one. She told us it would be brought over but never was. So my son had to wait until the regular meals were brought and have one of those. Not a big deal but it was a little annoying. Also, for the return trip dinner, they served delicious Kapiti ice cream with the adult meal but no ice cream with the kids' meals so my kids were super disappointed about that and my husband and I shared ours with them. Again, not a terrible offense, just a little annoying."

Pros: "Loved the landing lollies :) I was in a comfortable seat for a 3.5hr flight, and the entertainment system was on par with Qantas. I've long been a staunch Qantas traveller but will remain open to air NZ when travelling to NZ in future."