Daily cleaning, installation of cabin HEPA filters on flights from China to Auckland
LATAM Airlines, Etihad Airways and China Eastern have all waived their change and cancellation fees on flights from China to Auckland. Confirm policies on booking site.
Etihad Airways does not allow booking a middle seat on flights from China to Auckland.
Auckland is 18 km from the center of Auckland.
All flights to Auckland land at Auckland Intl Airport. The airport code is AKL,and it can also be referred to as Auckland or Auckland Intl.
Most visitors from China will not be allowed to enter Auckland. Entry to New Zealand is allowed provided that a traveler is a partner, a dependent child, or a family member of a student or work visa holder; a temporary visa holder; a resident holder; critical health workers including their partner or independent children; students; ship crew and humanitarians. These groups must have a request to travel prior to entry.
Travelers do not need to request for an approval if they are New Zealand citizens and permanent resident visa holders; diplomats who hold a post in New Zealand; Australian citizens or permanent residents ordinarily resident in New Zealand and eligible travelers from the Cook Islands, Niue, and Australia.
Details can be found here.
Read more about travel restrictions for Auckland
Visitors from China will need to quarantine for 14 days upon entering Auckland.
Visitors from China must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Auckland.
Managed Isolation Allocation system voucher
Travelers are required to obtain a Managed Isolation Allocation system voucher confirming their place in a managed isolation facility before boarding a flight to New Zealand.
Masks: Required on public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Auckland.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Auckland is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Auckland with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Auckland up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Entertainment and board WiFi excellent"
Cons: "Boarding was a surprise, at least 200 m walking in the light rain, no previous warning."
Pros: "See previous notes."
Cons: "See previous notes."
Pros: "I liked sleeping for 10 hrs & arriving in AKL ready to roll!"
Cons: "I paid for seats, but there is no record of my purchase at NZ air."
Pros: "Everything. Air NZ has the best Premium Economy class in the sky."
Cons: "All good."
Pros: "I really liked how instructions were said clearly with visuals, in particular, the video at the start of the flight. It brought a sense of relief and wonder. I enjoyed the lunch I had too. The lamb curry is sublime. I would have it every day to be honest. I was also lucky that I had passengers who sat next to me, who were kind and lovely."
Cons: "Only the take off from the flight. It made me dizzy and nautious."
Pros: "The crew, the food, overall experience was great!"
Cons: "Use less plastic"
Cons: "Very nice services"
Pros: "Super easy"
Pros: "Business class lay-flat seats and a private cubby."
Cons: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."
Cons: "More leg room"
Pros: "The crew member in my section was amazing, he went out of his way to greet each and everyone of us individually. The flight was comfortable, boarding a breeze and on time!"
Pros: "The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay."
Cons: "Nothing. The flight was efficiently run and seats comfortable."
Cons: "The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?"
Cons: "Generally ok for econ"
Cons: "I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland."
Pros: "Amazing crew. Airline was awesome .. seem less"
Pros: "Generally Excellent."
Cons: "After years of traveling with a Personal Assitive device (many times on ANZ), the pilot refused to carry the device. It is still stuck in Sydney, although they say they will deliver to our home."
Pros: "Our stewardess was very helpful for our tight connection. She helped with instructions on finding our next gate and gave specific information on making the airport easier to maneuver."
Cons: "On time fights would have made our day better and less stressful."
Pros: "Very spacious seats and good entertainment system. Two meals provided. Good blankets provided with pillows. Spacious and clean bathroom."
Cons: "My usb charging plug didn’t work and I wish they sent me an email in advance or told me upon check in what the requirements were that I would have to show upon boarding. I was not prepared to show them my follow on flight schedule (leaving NZ) but I would have been prepared if I had known in advance"
Pros: "The sky couch is always very nice."
Cons: "We told the crew the water tasted funny, like dirt, they said it was fine, just had lemon in it. Pretty sure we know the difference between lemon and dirt taste."
Pros: "Great pitch"
Cons: "All good: 777:300"
Pros: "trivia was fun"
Pros: "Fast transit connections in Auckland, Good times for departure/arrival"
Cons: "When I booked I chose seats, then the aircraft changed and I ended up with the family split. It would have been nice if they had at least sent an email giving me a chance to select new seats"
Pros: "Entertainment was great and even leg room was decent for economy seating"
Cons: "There are no personal air vents. I was sweating for 3/4 of the flight and had to ask for the air to be turned down 3 times. The air vents they do have point inwards and do not get the window seats at all. Hope the return flight is better"
Pros: "Reliable service. Flew Air NZ twice without any hiccups. Boards on time, leaves on time. Get a biscuit (cookie), drink, and sweet. Had room on both flights also. Not packed to the gills and enjoyed the aerial view of the lovely NZ countryside."
Cons: "Nothing... didn’t give 5 star due to no monitor/tv for entertainment but with such a short flight it really isn’t necessary."
Pros: "Cabin crew was fantastic! Inflight experience was woderful."
Cons: "Airport personnel were very unhelpful. When I asked them a question, they told me to come back later. I came back at the time they said to and they told me they don’t have time for me. I need to come back another time. I went to another gate agent and she told be to go downstairs to the check in counter for help. That would have taken 2 hours. I called customer service and they answered my question quickly. I just wanted to know if I would be charged a fee to change my flight."
Cons: "All the staff were in the lounge meaning paid users were turned away. Upgrade denied by staff working in lounge because all staff had been allocated the business class seats. Staff should be bumped for paying airpoints members."
Pros: "a) My vegetarian meal the I specially requested. b) The customer service on the phone, before my trip in California and the customer service of the flight attendants on the two flights of my trip. c) The blanket and pillow every passenger was offered on the long-haul flight from San Francisco to Auckland. d) The pilot or pilots handled the small amount turbulence we on the plane felt well so I did not feel uneasy at those times."
Cons: "For an economy class series of trips, I have nothing bad to report."
Cons: "I double booked the flight on Nov 27 to Sydney from Queenstown through Kayak while I had another flight booked on the same date to Christchurch from Auckland for the same 2 people and Kayak did not warn me that I had already booked the flight on the 27th. It was my fault but I would appreciate if Kayak warned me. Otherwise all is good. Thanks"
Cons: "Air New Zealand needs to manage double door boarding a little differently - a ticket checker needs to be at the split point - to streams of passengers trying to find their seat in opposite directions just doesn't work."
Cons: "The staff asked for my return ticket to the U.S. I told them I have a round trip ticket from and to Japan. I have to show them my U. S. Navy identification card otherwise Air New Zealand would not have processed my boarding pass ticket. Air New Zealand discriminates."
Pros: "As has been my prior experience with Air New Zealand, I found the trip to be virtually flawless. The boarding process was smooth and efficient, the crew was great and seemed to genuinely enjoy their job, the food was good, and I had lots of choices on the IFE system. For flying cattle class on a 15 hour flight, I arrived reasonably rested and content."
Cons: "My only complaint is that the extra $60 I had to pay in order to get a window seat got me just that. There was no additional room either length- or width-wise and no other advantages other than the window. I would not pay for that "privilege" again and I'm sorry to see that ANZ has stooped to the level of its American counterparts."
Cons: "I was not able to pay for excess luggage online because I was told that I had to do it 48 hours in advance. I did not know I need and extra bag until the day before i left. So instead of paying the 1 dollar promotional fee advertised online i have to pay 191 dollars at the airport. That is ridiclous."
Pros: "Crew working hard and going the extra mile to alleviate systemic issues like overcrowding in economy, glitches with electronics, etc. They're resolutely cheerful and efficient."
Cons: "Air NZ are, like everyone else, packing more people in a plane: 10 across in economy, where it used to be 8. No upgrade option I could exercise, even though I've got plenty of miles and do this trip every 6 months, because of the fare class I booked through Kayak."
Pros: "Crew and entertainment good"
Cons: "More leg room"
Pros: "Everything, felt safe"
Pros: "Crew was professional and very friendly, food was excellent, entertainment choices were fantastic. The seats were even comfortable and we were in coach!"
Cons: "Nothing, everything exceeded expectations."
Pros: "I was recovering from a cold and didn't anticipate having ear problems but during decent I began to experience some pain. It was all new to me as I had never been through this before. Fortunately the crew was kind and they provided a sinus decongestant in a cup for me to sniff and breath in so the smell could open up my nasal passages and it helped a bit."
Cons: "The sharp decent while arriving."
Pros: "Everything FA even got our bags out while taxiing into gate"
Pros: "The business class on Air New Zealand is the space and comfort level all airlines should have in all classes of seating. I could comfortably fly to Europe from California in business class on this airline."
Pros: "Flight had gluten free meals. Crew was professional"
Cons: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"
Pros: "I had read quite a bit of negatively but although I have had better service and more comfort it was better than I had herd it would be. The in seat entertainment system was better than any I had experienced."
Cons: "For the most part the crew was very nice. But the attendant we had lacked some professionalism and seemed very tired. We didn't always get what we asked for as well with no explanation why."
Cons: "Fixed arm rests in the bassinet row. We had extra seats which was a lovely surprise but it was not much help as the arm rests don't move. Won't pay for that row again as my bub was just a bit too heavy for the bassinet."
Cons: "Using a 777 meant longer check in time and was much longer arrival time and baggage collection. Meant I was stuck in Auckland traffic because of the extra time"
Pros: "Everything good"
Cons: "coming back to work"
Pros: "Significantly more leg room than other competitors! Even with the person's chair reclined in front of me, I was still able to be comfortable. The staff were excellent, the food was as good as can be (given that it is airline food), the choices for entertainment were great. Lots of overhead storage!"
Cons: "Some of the screens need to be refurbished. The person in the seat behind me had to jab at their screen to make it work (or perhaps they were too lazy to be conscientious?). Mine worked fine but I had to be very cognizant to leave my finger on the screen rather than poke."
Pros: "Staff was friendly"
Cons: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."
Pros: "The best service I've ever had with seamless rebooking and escorted followthrough to make my return flight. Even my luggage made it throughout the short interval layovers!"
Pros: "Everything was on time, comfortable & smooth, online checkin was clear & easy. Helpful, responsive staff at every level. A million times better than my other travel leg with United (but that's nothe saying much...)"
Cons: "On time!"
Pros: "Helpful friendly staff serving on a clean, modern plane, with meal service on even two hour (international) flight. Great value."
Cons: "Most flight attendants have only limited English ability, but it’s enough for basic communication. Very friendly and helpful in Chinese though!"
Pros: "The crew was good and spoke reasonable English."
Cons: "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."
Pros: "Very clean, new plane, excellent boarding and flight. Great entertainment options."
Pros: "very Good service"
Pros: "Helpful staff both on ground and in the air"
Cons: "- The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane. - Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone. - Navigating China Southern’s website for online check-in is a nightmare."
Pros: "The flight crew. Excellent"
Cons: "Both ways through Guangzhou my flight was changed proving tricky without any Mandarin skills."
Cons: "no directions to the hotel during our layover. No English spoken at the hotel! Very confusing."
Pros: "The service has improved a lot than previous years"
Cons: "Sometimes when the passengers asks for something they try to avoid saying it will be served after the meals or something. If someone asking for water, then they must try to serve as soon as possible without giving any excuse."
Cons: "Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again"
Pros: "It wasn’t a difficult flight"
Cons: "Wish there would’ve been inflight entertainment"
Pros: "Good leg room"
Cons: "Two flights now that I had a touchscreen that didn't work. Flight was fine but not exceptional. The main frustrations were from inconsiderate passengers - no doubt the ones who take advantage of lower airfares."
Pros: "i was really impressed. again. my flight over was smooth, and flight back nice and easy...the staff is helpful and courteous, the food is good and enough.And the team they have to help with the long layover was fantastic."
Cons: "no complaints really."
Pros: "Good es good"
Cons: "Left 1 and a half hours late, the entertainment system was broken (14 hour flight)... made our connection but waited on the runway another hour. Arrive at our destination and our luggage is missing. They say we’ll have em in a week... no offer of compensation especially since I have to spend $100 to taxi back to the airport to get them if I want them earlier"
Cons: "It was a horrible flight for me will never travel again with you guys"
Pros: "Never flown this airline or even come to this part of the world before this trip so had no expectations. But the flight crew was super helpful, courteous, food was good, and flight was pleasant with good entertainment."
Cons: "They didn’t have sparkling water!"
Pros: "The service is excellent, friendly crew, unbeatable price for a round trip to Thailand."
Cons: "Very good"
Pros: "1. Boarding was on time and orderly. 2. The vegetarian meal was fine except for the penne pasta which hardly had any sauce. So it was like gnawing the more-than-aldente pasta - plain starch."
Cons: "1. The flight from LAX to Goungzhou was 1 hour late. We were all in the plane by 10 PM and the plane was to leave at 10:30 PM. It left 11:30 with all the passengers sitting on the plane for 1 1/2 hours! The delay made the rush to make it to the next flight in Guangzhou was stressful and exhausting. 2. I reserved an aisle seat beforehand because medical issue that require frequent trip to the rest room. The reservation person told me that I would have a window seat on the 2nd floor but no one is seated next to me. That was not the case. There was a person beside me that had to be disturbed frequently for my rest room trips. And this was a 15 hour trip."
Pros: "The crew was exceptionally attentive. The plane is comfortable and all staff professional and polite."
Cons: "Boarding was chaotic but once on plane it went smoothly/"
Pros: "I like also the pilot for a smooth flight and crew is really accomodating"
Cons: "I don't like the music's selections. Toilet amenities should be improved and more chips and fruits shoul be added for long flights."
Pros: "I was especially impressed by their punctuality especially given that most flights out of China are delayed."
Cons: "The food was not very good. The dessert tasted artificial but I suppose for airplane food it could have been worse."
Pros: "Pretty empty flight so extra room on board"
Cons: "Security regulations unclear and not well explained"
Cons: "the flight left 45 minutes late, food was bad"
Cons: "4 hour delay without sufficient reason, Uncomfortable seat."
Pros: "Being able to move to the exit rows before the flight began to have lots of extra leg room and an open seat between us."
Cons: "The flight is to late to leave Shanghai and the people in the airplane all the time was angry with me and with bad face to give anything. I hope my fly to Canadian be different."
Pros: "I thought that the trip was fast and everyone was efficient.I"
Cons: "I expected that I would have the priviledge to check in 2 bags but was informed that I had to pay 400+rmb extra last minute to include my 2nd bag. The zipper on my suitcase had been opened by someone and now will not properly close after I retrieved my bag when I arrived in Incheon International airport in South Korea. I hope that I will not have problems with my suitcase when I complete the last 2 parts of my trip back to the U.S. from Korea"
Cons: "They missed on friendliness. The welcome is rehearsed and not sincere. The stewardess do their job without smiling. Need more training."
Pros: "The Cabin was clean, seats were new, usb charging port was a nice touch."
Cons: "The food was really poor."
Pros: "nice onboard entertainment system."
Cons: "lost my luggage ;-("
Pros: "The plane was nice and the flight was smooth."
Pros: "Courteous staff and punctuality of the flight."
Cons: "Entertainment system was not working in our seat. The vegetarian food not available unless booked in advance."
Cons: "No fresh fruits were given. They should keep some apples or some other fruit for those who miss their lunch schedules"
Cons: "6 hours delay without any explanations and compensation, the transfer experience was so bad. Worst airline ever."
Pros: "Good service"
Cons: "Two stops in China required us to go thru customs and security multiple times"
Pros: "New, up to date aircraft with lots of good entertainment options. Staff was friendly, flights were on time."
Cons: "Food was terrible. Seats were mediocre comfort level."
Cons: "I really had bad experience with china southern airlines. The flight from Ha noi to Guangzhou was delayed about 7 hours by mechanical problem. I got in the airplane, then had to get out by the problem. I arrived in GZ about 12am. the wheel of my suitcase was broken. I did go out and asked a staff, but she said that you should claim inside near baggage claim. So it means that i could not go inside, so i got out already. - The flight today from Guangzhou to Ha noi was delayed 1.5hours. It was really terrible experience with the airlines. The food was bad."
Pros: "Vegetarian option available despite not being able to select this when booking the flight"
Cons: "Flight crew unavailable after serving meal to offer refreshments regularly during flight and seats very uncomfortable"
Cons: "Will never use this airline."
Pros: "These jerks simply cancel a flight and offer zero help"
Pros: "The flight attendents were helpful when a few of us passengers required different seats due to varying circumstances. Even I had changed my seat once because two seats became available next to me and the seat I was in was quite crowded because of a very large passenger next to me. So I switched my seat. Later, the flight attendent asked me to go back to my original seat because they wanted to give those two seats to someone else who was also having an issue. Even though I didn't want to, the flight attendant was very kind and patient and considerate. It ended up being fixed well to the satisfaction of all passengers by a bit more switching around, and all were accomodated."
Cons: "No entertainment Chinese dishes , alternative Russian .?"
Pros: "I am trying to think of something positive to say but nothing is coming to mind."
Cons: "Flight was delayed. Staff was unorganized and had no clue what was going on. flight was delayed again and again but the staff at the gate neglected to inform the customers who were waiting for hours what wasn't going on. And to top it off, they couldn't speak English..."
Pros: "Flights to the interior are always late, and so I was pleasantly surprised that this was not too late!"
Cons: "Food is typically not very good...pack your own!"
Cons: "I wasn't allowed on the flight. Had to buy another one."
Cons: "Food is terrible and not enough. Meal time is way too long in between. Crew is not friendly."
Cons: "the flight was delayed and we ended up staying at the airport for more than 12 hours to wait for the next flight."
Pros: "Having recieve any news about it"
Cons: "Plane Clean and good service"
Pros: "The food was great"
Pros: "Standard flight"
Cons: "My connecting flights were terrible. I was kept at the airport on a layover to another city and they wouldn't let me board because they said my passport number was entered wrong on the reservation. This made no sense as I had gotten off another flight on my way back home. No one at the airport in Shanghai was helpful and it was really frustrating to think that I would be stuck in China. I was finally able to track down a international supervisor who was able to print out my boarding passes and let me board my flight. Unfortunately, another family with small kids were dealing with the same issue as me only their flight was leaving in 30 mins. I hope they were able to make their flight."
Cons: "So hot on the plane and cramped."
Cons: "I’ve flown over a million miles over 45 years and I’ve never had a bag lost. China eastern lost not one but both my bags. Four other Americans also lost bags, and I think we were the only Americans onboard."
Pros: "Plane was okay/good. Crew was good."
Cons: "Very unorganized and dirty inside cabin"
Pros: "I appreciated that they provided two full meals as well as a sandwich. Flight attendants were also consistently walking the aisles offering water. The movie selection was great. I have a lot of cons written down, but tbh for the price I thought it was comparable with other (domestic) flights I've had."
Cons: "There was definitely someone(s) smoking on the plane - cigarette smoke would waft through the cabin intermittently. Free wi-fi should be made available. My seat wouldn't stay reclined, so I had to push down on it the whole time. I took a flight from JFK to Taipei with a long layover in Taipei. No significant delays, but the boarding process in both areas was unorganized; everybody just kind of lines up in a large mass. Boarding doesn't actually begin until like 5-10 min before the stated departure time, so actual departure is also pushed back. However, we ended up arriving around the stated time so I guess it doesn't really matter."
Cons: "We were two hours late bc the the crew decided to play musical chairs with the passengers. They seem to give preferential treatment to passengers they sat with, flirted with and laughed; reposting these passengers to first class or business. Meanwhile were extremely rude to foreign passengers and even got hands with some French passengers who could not understand the crew due to a language barrier. Overall flight was okay after we finally took off once the crew was finished with play time with their friends."
Pros: "same as before Staff excellent and nice with everybody"
Cons: "the foods"
Pros: "Good selection of movies"
Cons: "The food were not fresh and ill prepared"
Cons: "After I missed my connecting flight because of delays in Bangkok, they wouldn't provide me with any food coupons while I wait 8 hours for my next flight. They offered a meal that they cooked in-house, but the wait to receive one was absurdly long and seemed rather dicey. This was confusing as they had provided me with a food coupon in Bangkok for the initial delay, so their customer service policy is rather confusing and comes down to how they feel in the moment. They really should have been more accommodating."
Pros: "Compatible price for the trip, nothing special."
Cons: "The crew always chose a weird position to check your ticket again when at transfer spots: in the middle of a high stair way, under a rain, where else you can think of? See how “different” their brains worked! Food was awful. Had nearly nothing new on Entertainments to watch. Imaging you have to sit in front of it for 14h?"
Cons: "The airport staff had my mother standing for a bus ride when she was supposed to be in a wheel chair. Was not happy about that. Can’t blame the airline for that."
Pros: "Clean aircraft and great value for the price"
Cons: "Excessive documents check - you boarding pass is torn apart and signed on more times than your actual birth certificate ever. Really, like 5 checking points between the gate and your seat - quite exhaustive. Crews definitely lack language abilities and clearly follow the Chinese pattern of ignoring non-Chinese - you will never see a smile from a flight attendant, they'll address you as "hello" in any situation and will not communicate to you in English. Rather poor service-wise. Other than that, good flight for the price - just distract from the majority of Chinese clientele behaving loudly and violating your private space deliberately all the time - but it's a Chinese airline, after all. Americans are much louder. Entrainment is mediocre, not much information is offered in broken English at least"
Pros: "the pleasantries"
Cons: "the unpleasantries"
Cons: "The staff was not helpful and unfriendly. Food was horrible and no options. We payed for extra leg space and it turned out it was not the case and we had no option in flight to buy space , furthermore would had cost 2 time more then any other airline. Entertainment was mediocre. Very high fees to change a flight. We will not fly with this company again, and do not recommend unless stress is what you looking for."
Pros: "Complimentary in flight wifi"
Cons: "Couldn’t use iPhones... even on airplane mode"
Pros: "It was a quick flight."
Cons: "Many times in China, planes stop on the tarmac and have passengers get off the plane, board a bus, and enter the airport at a ground level entrance. This flight we were hopeful of actually getting off at a proper gate. We pulled up to a gate, but in true China form, we didn't actually get to enter the airport from the gate. We exited the plane as if we were going to enter the airport from that gate. However, we were guided away from the airport entrance down a set of stairs to board a bus to be transported no more than 200m to a ground level entrance. I wish I was making this stuff up!"
Pros: "Smooth trip in the air"
Cons: "We had all our valuables in our carry on luggage. It is the same carry-on we used for our whole trip. When we started to board the plane to Manila, we were told that we had to check in the bag. we explained about our valuables and medication. They would not listen. They insisted. We had to remove everything from the bag and carry the valuables and medications by hand. Boarding personnel were not helpful at all. The worst part is there were many bags the same size or even a little larger that were taken on the plane."
Pros: "The bathrooms were clean"
Cons: "First, our flight to Bali was canceled, there was a scam delaying and delaying the flight so that no one was offered vouchers. But the gate told us it was definitely canceled even though it was never officially canceled. We flew to Manila instead. They botched our return ticked accidentally booking us home on a flight 3 days later. We were on hold 45 minutes but no one answered when we tried to call so we had to wait at the airport to talk to someone - of course their convenient hours are 2AM - 10AM. When we finally did get a flight, the food was awful, the "vegetarian option" was inedible. The thimble of wine was mean considering there is no alcohol in flight. The snack was a tiny package containing 8 tasteless peanuts. We were reprimanded for getting more water. TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Pros: "Good leg room. Okay meals. The price is good..."
Cons: "Some flights have personal movie screens while other flights have communal screens that just show funny cat videos over and over again, then movie trailers. On the longer flights that really gets old. There was an entire section of the plane where no one bought seats because they were too expensive. After take-off people wanted to move into those seats to sleep but the stewardesses said that we would have to pay 1000 CD for the honor to use those seats...these were the same seats that we were in just a bit more in the front of the plane....people were pissed. These were not 1st class seats.... Uncertain if I would use this airline again...."
Pros: "The entertainment selection was good."
Cons: "I asked if I could have a aisle or window seat and was told there was nothing available at the counter, however there were plenty of seats available on the plane."
Pros: "Nice crew and care of passengers."
Cons: "I fly internationally often, and this was my first experienceb with China Eastern Airlines. Unlike other airlines, I was surprised the flight was limited on quantities of red wine, which I admit I have two or three glasses to help me sleep on the flight. This flight I was allowed only one with the first meal service, and was told there was no more available. Otherwise the meals, service and responsiveness by the crew to passenger needs was top rating. Thank you for your services. Keith Schultz"
Cons: "I was refuses boarding with no clear reason. Was told that because flying time will be longer from toronto to shanghai ans we will miss connection. No support privided for booking ibto another partner airline.Was told weather conditions and that advise is to fly after 3 days. No compensation paid for money spent ro and from airport or for additional day stay. Tgey said you take full refund and bool in airline of your choice. Crazy, if i book on the day of flying, it would be super expensive. Then they booked on next day flight and that too confirmed which is contradictory to advisory of 3 days. Rebooked but missed critical things like veg food, wheelchair, aise seat. Rude staff at airport. Refused to give anything in written over email."
Pros: "Food was excellent this trip Service was excellend"
Cons: "Lounge seemed a little down at its heels Nuts were served in ok like pretzels are in Econ Boarding was very confusing two flights same gate same time Head set has been cheapened hard to hear music No salt and pepper shakers They lost my luggage again on the inbound handoff from delta to china SOUTHERN problematic (I realize we are talking about China eastern here but lost luggage caused me to carry on rather than check in) Overall I would give China eastern another try but if they cheapen any more, I will look for alternative airline"
Cons: "Delay an hour and couldn't buy sim card at airport because they were closed already. We almost missed the last bus also."
Pros: "The plane from LAX to Shanghai-Pudong was very nice and modern. It was a Boeing 777-300ER and was pretty comfortable in economy class with individual monitors behind each headrest. The entertainment on board was very good. The food was mediocre at best, but for the price point I have absolutely no regrets. The stewardess that was in our section was very cold but not unfriendly. We had a brief layover in Shanghai before heading to Seoul Incheon. The plane from Shanghai to Seoul was an older Airbus 330. It was pretty outdated and my armrest next to the window seat was actually half missing. Overall though, I was pleasantly surprised that they served a meal on the fight, and the flight attendants on this fight were much more friendlier than the previous international route. One recommendation is that China Eastern not post the production date on their bread rolls. There was a Korean passenger in front of me who thought the bread was expired and it caused a commotion on the plane. I was very impressed by how the attendants handled the situation. They were very friendly and even the head flight attendant came by to apologize although it was not needed."
Cons: "Cold flight attendants. The attendants did their jobs, but I felt like they were there to collect their paychecks not to provide world class service or be friendly. (LAX to Shanghai) Very spotty Wi-Fi in Shanghai (not the airlines fault). Food was not memorable. I was missing a large piece of my armrest from Shanghai to Seoul."
Pros: "That I made it home safe."
Cons: "Maintence delay? Maintenance should be taken care of before the plabes are in use. Not while people are waiting to go home or vacation. No time specified for duration of delay. Changed multiple times. Boarded us with no AC, so it was burning hot while waiting to take off. Crew wass unresponsive to questions."
Pros: "Pleasant trip for the most part, friendly crew, easy boarding"
Cons: "Can't use phone, headphones provided don't fit entertainment systems on seat backs, so no way to watch"
Pros: "Nothing was really likeable, just sub par."
Cons: "The flight attendants rolled eyes at us because we needed a pen to fill out the deceleration form. I had dropped mine somewhere under the seat so I figured it was no big deal to borrow a pen. Instead she rolled her eyes at me, threw her hands at us and signed very loudly. It was embarrassing to say the least. If I had known this was going to be a big deal I would of asked passengers if I could borrow their pen. Additionally, we were ignored when they were offering water to passengers. No one made eye contact with us. We felt very discrimated against as we were the only Individuals of inifian decient. Majority of the passengers were Asian, and they weren't treated the way we were. Never again will I take this airline again, or tell me family or friends to. I've never felt so unwelcome. I've taken this airline before to Asia but this will definitely be the last."
Pros: "Vegan meal was surprisingly good. Crew was generally nice."
Cons: "Business class was basically empty but no one got an upgrade. They told us there were no available seats for my husband and I to sit together, so I was alone with a one-year-old on my lap with my husband in a different row. Once we already boarded, we saw that there were a lot of empty seats and we could have taken the car seat on. It was too late for that, but we did manage to talk someone into moving to our (better) seat so that we could be together in a 3-seater as a family."
Pros: "the two things I thought were good was the staff and the entertainment. The staff was nice and attentive. And there was a wide range of entertainment to choose from. They had lots of movies and games you could pick from with a few tv shows."
Cons: "I flew this airline round trip from the US to Thailand, so I was in the air 10+ hours both ways. It was not the most comfortable plane ride I have been in. There is not a lot of room, but they were very well priced tickets so I wasn't expecting a lot either. Also this airline does not let you use your smart phone even when on air plane mode at all during the flight. So if like me you planned on listening to your music and audiobooks you downloaded, specifically for the flight, on your iPhone you are out of luck. Also the food was not great...but it's airplane food so again I was expecting much."
Pros: "Almost all legs of multiple destination flight were on time. Boarding was very organized and quick. Flights were smooth. In flight entertainment was spot on, with personal screens on a every seat. Staff was a mix of super helpful and weirdly abrupt. They ran out of customs forms, wine and beer. Drink selection was very limited: no diet soda, no sparkling water. All beverages served at room temperature. Food was plentiful but only average. For the prices paid, I'd gladly pass up these inconveniences in favor of things like efficiency and ease of travel. Will definitely fly again."
Cons: "I am a very frequent flyer. This is by far THE WORST company with THE WORST customer service. I'll skip the details of the flight itself. We are getting ready to sue this company in the United States for their outrageous behavior on our way back from Phuket. We bought 3 round trip tickets from New York to Phuket and back with an overlay in Shanghai. On our way back, at 2am, when all offices are closed, the China Eastern team refused to put us on our plane. They notified us that our tickets were canceled without a prior warning (no refund, by the way). They couldn't help us by, let's day, selling us the same tickets again, and they did not offer any other accommodations. The manager refused to share his supervisor's information and concealed his identity by turning over his badge. They only told us to call the hotline number on the reservation. The number did not work. As we didn't have anywhere to go at 2 am, we stood by the registration counter and kept asking how the company was going to help us get back home since we paid a lot of money and did not receive any prior notice or at least a refund. The manager called six security guards and ordered them to get us away from the counter. Because of the China Eastern despicable customer service, we ended up overpaying $3600 for 3 people, missing an important business meeting, and losing wages as a result of a missed day of work."
Pros: "Not much."
Cons: "The booking counter in KBV couldn't check me in for my connecting flight in Shanghai. This required me to wait in a number of lines in Shanghai, get a temporary visa, pick up my luggage, check in again and repeat immigration and security-early in the morning with a flight to catch. Also, I tried to speed thing up by attempting to use the Priority check-in, thinking that my hurried situation would be enough to convince the counterperson to help me. NOPE. Even though there was zero line, he refused to help and treated my like a peasant. I've never been treated that way at an airport before. Extremely rude and frustrating for us. Oh, and then on the flight back to Tokyo, there was a fight between two men in the aisle. I'm not kidding. I will never fly this airline again. It was cheap. And I should have known better."
Pros: "The crew seem to be very nice people. There are making the best out of a bad situation."
Cons: "Where to begin? The plane had no modern entertainment systems. There were no televisions for individuals. The group TV played some terrible just for fun TV show. It's a rip off candid camera. The food was mediocre at best. Nothing more discouraging me being given a kiddie cup for your soft drink. No opportunity to ask for a can, they use liter size bottles. The check and the clerk of shirred me that I was receiving an extra long legroom seat. It was not. Only due to the fact the flight was 70% full was I able to move to a exit aisle seat with long legroom. Then I was seated next to a young man who proceeded to belch the whole flight. I guess that's a cultural thing. Just part of the aura of China Eastern."
Pros: "If you can help it, do NOT travel on China Eastern. This is an airline that does NOT care about the passenger and does things the way they are done in communist dictatorships. My flight was from REP to PVG and then to ORD. The first leg (MU514) was delayed by 16 hrs - we were not told straight away about the length of the delay, every 2 hrs they would come up with a take off time and then delay it again. We spent the night at the airport - no food, no hotel. There were measely vouchers for a burger and a drink in the morning. We missed our onward flight and were delayed another 20 hrs in Shanghai. After queueing for hours we were given a hotel. A nightmare."
Pros: "since i was wearing a boot on my foot for a toe injury.i had wheelchair service which was excellent. food was OK the hot rolls were wonderful Was able to get a blocked middle seat which really helped to stretch out my injured toe especially for that long of a flight."
Cons: "the heat on the plane was way to hot from SFO to SHangHI. buT FROM SHANGHI BACK To SFO IT WAS ALOT cooler,"
Cons: "1. The flight delay. 2. Horrible food. 3. In-flight entertainment set wasn't working. When we told the stewardess about it, it wasn't addressed till the flight was about to land. Which was by then, rather useless. They gave a a complimentary bottle of wine though."
Pros: "The chair was comfortable and I had plenty of leg room. It was far nicer than some flights I've had in the past."
Cons: "The food was pretty bad. There could have been a bigger selection of entertainment but it easy too limited."
Pros: "They didn't lose my luggage."
Cons: "I booked a trip for me and my wife to Japan, and a few weeks before we were supposed to leave, China Eastern cancelled the flights we were scheduled to take. I had to call customer service to get us reassigned to new flights. This changed the dates of our trip, which messed up my time off from work, and I had to request more time off. We had 2 flights each way, and at least half of them were delayed. Check-in at the airport was unreasonably slow. Despite that the flights were non-smoking, there were people smoking. I know that coach seats are usually crammed, but these were more crammed than other flights I've been on."
Cons: "The airline misplaced my luggage going to my destination and returning back to my home. They refused to deliver it to me when they found it and said I had to pay if I want it delivered. The flights always arrived late. The service on board was poor. They refused to fill your glass to the top to save on produce. You couldn't you cell phones even in flight mode. Poor overheard entertainment. Mostly just advertisements. No napkins given with "meal". Meal consisted of bread with inknow meat inside and the dries piece of cake ever. Sadly china eastern knows you no choice when you need to go to smaller cities in China so they know they don't need to provide good customer service."
Pros: "Outside of making it safely to Singapore, there was nothing good about the experience."
Cons: "Its just abundantly clear they don't care about their customers at all. The crew is rude and officious and blatantly would just ignore customers trying to get their help, they will force you to keep all electronics to be off for 30 minutes after takeoff and before landing (literally taking them out of your hands) regardless of if they are in airplane mode or even have a wifi signal or are just a kindle, they will not permit the use of mobile phones at any point in the flight and again will take them out of your hand even in airplane mode to listen to music or type notes etc., the food is terrible, they came through once with drinks on a 6 hour flight (thank god I bought some water in the airport beforehand), the plane was noticeably decades old with chairs and table trays falling apart, entertainment did not exist which was made all the more noticeable because your electronics were taken away. My bag was broken and an entire shell for it was missing by the time it got to Singapore. And Shanghai is the worst airport for a layover I've ever been in -- it's a dump of an airport, has very few food options, terrible wifi, you are blocked from accessing basic websites like Google and Facebook, and you have to go through an entirely new security and checkin procedure, which is onerous, even though you did one in Japan. The boarding is slow and terrible, and the flight was delayed sitting on the tarmac for 40 minutes without even an attempt to apologize or explain for the delay. And it seems this behavior and approach is just normal based on other people I've talked to. It's. it hard to make flying a little more pleasant with basic courtesies but China Eastern seems to find a way to take every one of those opportunities to male your experience worse."
Pros: "Attentive stagf, but less attentive than previous flight."
Cons: "1. Couldnt use mobile phone for reading only (mobile phones had to be completely switched off). I wont be flying China Eastern because of this rule. 2. Business class seats where not good (poor adjustment, too far from TV, no window accesible without getting out of seat) 3. Boarding and unboarding on tarmac was inconvenient. 4. Movie selection not up to date"
Pros: "Aside from the flight crew and they people I met on the flight, there was almost nothing redeeming about this flight,"
Cons: "Flight was scheduled to depart at 4:20pm. After multiple gate changes with very poor customer service/communication from the airport staff, the flight didn't actually depart until 6:30pm. I understand delays are a natural part of the travel industry, however a simple explanation or reassurance regarding the details of the delay are greatly appreciated but were lost on the East Chinese crew. Food was terrible. Seat was one of the most uncomfortable I've ever been on. Absolutely no in flight entertainment on a 10 hour flight. Awful experience and I'm glad it's over."
Cons: "The customer service relations at the front desk to check in word is awful and unfriendly the flight was uncomfortable the entertainment controller does not work 90% of the time it was just a bad experience flying with you in general"
Cons: "While the service was subpar, the food was bad, we were late to depart and the weather caused us to land unexpectedly. When we arrived 3.5 late, after trains had stopped running, there was no compensation or information at all. Meanwhile the two other flight carriers that were also delayed due to weather had tables set up upon arrival for their passengers to receive help immediately. This was completely unprofessional and unhelpful. Although our flight was relatively inexpensive, I will not choose this carrier ever again."
Pros: "On board was peaceful and uncrowded. Actually provided dinner!"
Cons: "Original flight was cancelled. Stood in a long line to re-book. Person said she put me on another flight and told me to go check in and check my bags. Person at check-in refused to do it until I go back to the first person and get my Ticket Number. Went back to stand in the long line again, she gave me the ticket number this time. It should be noted that the confirmation email did NOT provide the ticket number -- a big omission. After much unnecessary delay, entered crowded waiting area for many delayed flights. A cattle pen. An unusual plus -- they provided a take-out meal for those waiting through dinnertime. Flight was finally announced some 7 hours later. Crowded bus ride to the airplane. Not even third-rate service, very poor. No use of boarding ramp. I hope it is the last time I fly on China Eastern."
Pros: "The flight attendant was kind and got me a blanket and was kind during the food service"
Cons: "It was 3 hours late without a reason why. The flight had a rough take off and landing. I don't think I'd ever take the airline again"
Cons: "I traveled with my two kids and wife. My daughter is 2 yrs old and my son is 3 yrs old. For some reason, despite me paying for a guaranteed seat the person in the check in counter gave us 4 seats in different locations. How can you expect a two and a three year old to seat alone beside a stranger in the plane?!? I was forced to ask for some passengers to swap seat with us so I can have my kids seat beside my wife. Even the flight attendant was not able to help us because they do not know how to speak English! Terrible!!!!"
Airlines flying from China to Auckland have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from China to Auckland
Masks required on board, masks provided on flights from China to Auckland
Social distancing seating
Middle seats unavailable to book on flights from China to Auckland
Testing for antibodies, testing for symptoms for flights from China to Auckland
Waiving of change fees. Search flexible flights from China to Auckland