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— AKL
5 Oct — 12 Oct1
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Top 5 airlines serving China to Auckland Intl
Scores according to KAYAK customer reviews7.9
China AirlinesOverall score based on 3729 reviews
8.0Boarding
7.8Comfort
8.3Crew
8.0Entertainment
7.5Food
Cons: "Have more flights!"
Pros: "Nothing"
Cons: "At least nicer flight attendant and better service"
Pros: "Good service, onboard entertainment"
Cons: "Twice now I didn't get the seat I reserved at the time of ticketing."
Cons: "The food could have been more tasty and warm."
Cons: "Dinner served 1130 pm breakfast after 12 hrs peanut snack."
Pros: "Service, extra blankets and pillows."
Cons: "Very full flight. A little chaotic in SF airport. Rules for hand luggage different / ended up having to check one bag that I didn’t have to with Alaska Air."
Pros: "Quick easy boarding"
Cons: "Food needed salt, wasn’t very tasty"
Cons: "- The check-in counters opened at least 30 minutes late. The agents arrived late, they seemed to be having a good time and didn't feel the need to explain the reason for the delay nor apologize for it. - On my flight to Manila from Los Angeles, I did not check in any luggage. I had a carry-on and a backpack that fit perfectly well into the overhead bins and underneath the front seat. On my flight from Manila to Los Angeles, I was not allowed to take the same set on board because the total weight exceeded 7 kg. This put me in a bind because the heaviest item I had was my small LCD monitor which was in my backpack. I had to put it into the carry-on with wheels which I had to be checked-in. I would have prepared to carry it in my backpack because it is a fragile item. When I was told to sign a document that absolves the carrier of any liability for the checked-in luggage and I refused, the China Airlines Duty Officer in Manila informed me that unless I sign the document, my luggage will not be loaded on the plane. I felt extremely frustrated by the attitude of the Duty Officer who didn't hesitate to threaten me and insisted that the rule was imposed on them by the TSA in the US. Instead of helping me work out a solution to the difficulty I was facing, he simply walked away with a dismissive attitude."
Pros: "Living in novotel while staying in Taipei"
Cons: "stuck in Taipei"
Pros: "I like because they used a new aircraft."
Cons: "They did not give us a new blanket, It was a used blanket from previous trip. Japan Airlines always gives a new blanket that still inside a plastic bag."
Pros: "Perfect landing. On time!"
Pros: "Totally filled to capacity. Am 6 ft guy broad shoulders squeezed next to another guy bigger than me. Totally cramped in middle seat. Holiday season travel. I should know better. Most challenging flight in years."
Cons: "Totally cramped in."
Pros: "I liked the crew members. They were welcoming and professional. Flight fare was very good in value for waiting a few extra hours in Taipei. I could do some shopping there while I was in transit. Nice airport. The screens of my row were not working so they restarted all screens a few times. While the screens of my row worked, other rows were not working. Surprisingly no one fixed or complaint as the screens of other rows kept off from the start to the end of the flight. I felt so sorry for others."
Cons: "Like what I said in "what I like", I think the connection of the screens/tablets had some issues. Luckily mine worked. I would be upset if my screen did not work during the entire 9 hours flight."
Cons: "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."
Pros: "Friendliness, courteousness & hospitslity of the entire crew."
Cons: "I did not understsnd the reason for the delay. It did not bother me though."
Pros: "I've never experienced anything than superb customer service from China Airlines. When feasible, I always opt to go with them, even if Kayak suggests a cheaper flight. I was cutting it close with a flight, and their staff walked me through security, baggage, and straight up to the gate (TPE to Okinawa). Highly recommended."
Pros: "They let me sleep."
Cons: "I liked everything."
Pros: "good service from counter & attendats"
Cons: "late departure"
Pros: "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
Cons: "I like everything"
Pros: "The staff was very efficient. They even helped wrap my broken bag. Thank you for that extra mile!"
Cons: "I was pleased with everything."
Pros: "the lighting and mood of entrance is comforting and exciting, feels like a trustworthy aircraft. the crew is very helpful!"
Cons: "absolutely nothing of sustinence for vegetarians, every other airline I have been on has fantastic in flight food menus, there is no menu on china airlines and I was unaware I had to notify the flight before hand. there was a sandwitch leftover they were able to give me but the bread smelt like beer and tasted so bad, the quality of the food in general is very poor and should be reconsidered. (orange juice is not juice but a drink)"
Pros: "Easy flight from TPE to SIN. The plane was clean and the crew were attentive and pleasant."
Cons: "The plane was older and starting to show signs of wear and tear. The snacks were okay, but the meal served was nearly inedible. Limited selection of beverages. The entertainment system was slow and did not contain as much content as other international lines I've flown."
Cons: "Aircraft uses a 3 x 4 x 3 configuration on a 777, which makes things pretty tight. Typically this is 3 x 3 x 3 ."
Pros: "People are nice..."
Cons: "Foods are not good"
Pros: "it was a pretty quiet flight. a little turbulent but ok. pilots did a good job."
Cons: "the food was not that good. ive had better on the sametrip before."
Cons: "One of the crew members was a little rude. I was sleeping and was forced to wake up and pull my seat back all the way forward so the person behind me could eat."
Pros: "The food was good the crew were very nice and polite"
Cons: "The seating was a bit cramped. Because I have long legs there wasn't a lot of room between rows. I have been on other flights with China Airlines where the seating was comfortable and roomy but this flight wasn't. The entertainment screen was not very user friendly. The screen was small and not very clear to watch."
Pros: "The service was awesome from booking through to boarding the journey and disembarking.Would recommend to family and friends."
Cons: "Nothing"
Pros: "Staff was wonderful! Very friendly, attentive and courteous! Food was good."
Pros: "The crew memebers were very kind and assisted in any way possible."
Cons: "The seats were not that comfortable and very close together. Very booked flight"
Pros: "Individual movies screens for each passenger with unlimited free movies/music/etc. Leg rests that pop out & seats that recline more than most. Very nice crew. Food was pretty good."
Pros: "Exactly what you would want a flight to be!"
Pros: "The crew was excellent. Ding Ding was very friendly and welcoming. This was my first flight with China Airlines, but it certainly won't be my last! An excellent experience!"
Pros: "Seat was comfortable, I was able to get an aisle seat, entertainment options were good."
Cons: "Flight was 90 minutes late taking off, departure gate was cold and uncomfortable, had to take a bus from gate to plane."
Pros: "Promptly served food"
Cons: "Very tight connection due to delayed first flight"
Pros: "Enjoyed the food and entertainment. Leg room was a bit tighter than what I'm used to. Otherwise decent flight."
Pros: "Friendly staff; good entertainment options"
Cons: "Delayed by several hours; infrequent water distribution"
Pros: "This was my first time using China Airlines and it won't be my last. This was a superior flight with a wonderful flight crew and clean aircraft. We flew them roundtrip from Okinawa to Frankfurt. Highly recommended."
Cons: "Nothing."
Cons: "Even though we had reserved seating, they changed the seating and gave us crappy seats."
Pros: "on time and cordial staffs"
Cons: "seats are small , no refreshment at the back room like water drinks snacks to be self serving"
Pros: "That we were provided with seat belts."
Cons: "The level of uncomfortableness rivaled that of Spiritair. From friction burns on the knees from the seat directly in front of you, to virtually hosting your front neighbor's head in your lap when they recline. And I'm all of 5'8"! Even though easily +90% of the passengers were Americans, Australians, New Zealanders and Europeans, and that the flight was between 2 English speaking countries, we were addressed in Mandarin Chinese. Reminds me a bit of Air Canada with their often French bias."
Pros: "Would recommend it!"
Pros: "I liked the large selection of movies and TV shows."
Cons: "The headphone jack on the chair wasn't working as well as it could have so it was hard to hear the movies I was trying to watch. I didn't like how the meals and lights being dimmed seemed to correspond to (and keep us on) the time zone of the place we were leaving instead of adjusting us to the time zone of the place we were going."
Cons: "Boarding was delayed"
Cons: "The meal I had requested for my family and I was not available. Very disappointed."
Pros: "Entertainment system and the interior of the plane cabin."
Cons: "Crammed seats and how one female flight attendant yelled at a passenger out of impatience."
Cons: "Got to the gate and flight was booked, no seat, I was not on the list. Have trying to get refund by phone and e mail without response. Will never buy anything ever with kayak unless I get fully refunded."
Pros: "Taipei is a nice airport to make connections through, with amenities on par with Seoul. Seemed much cleaner and more relaxed than other airports in the region that I've flown through in the past, such as Guangzhou or Hong Kong."
Cons: "Flight departed 25 minutes late, but Taipei is a nice airport to make connections through. Still had to go through security between arrival/departure gates, but lines were short at our time of night. Crew seemed a bit tired, since this seems to be the last leg of their shift before rotating out in BKK before the plane goes on to Amsterdam."
Cons: "Flight back had a 3.5 hour delay"
Cons: "they lost my oversized baggage both ways - arrived a day later both times ."
The flight didn't exist. The Service customer sucks. They didn't solution the problem and hang up the call.
Crew was amazing, flight was on time.
I was stolen! They opened my suitcase and stole me. Now I would like to know how to report it. Please help me!
Pros: "seat was comfortable"
Cons: "On a long flight, lack of drinking water during the flight, need to improve on this. Lack of communication needs to be improved"
Cons: "Flight was late by 1 hr 20 mins, Latam should have informed us better on delays and resulting changes."
Pros: "When we arrived at airport to check in there was no internet and only people who had checked in much earlier on their phones could go to the boarding area. A large number of people had to wait for "somebody" to write (!) boarding passes. All of this was quite a mess and took a long time."
Cons: "Communication was lacking..."
Cons: "The time it took to open the door upon arrival"
Pros: "the crew was realy great and everything was very good."
Pros: "Quick check in online"
Cons: "Plane was 2 hours late taking off and we missed our connecting flight."
Pros: "Business class is nice and comfortable with LATAM"
Cons: "More choices for the mains would be great"
Pros: "Comfortable and friendly crew"
Cons: "Lower price."
Pros: "check in and boarding (mostly because it was empty). Flight attendants. timely flight"
Cons: "premium seats should be more comfortable as advertised. On line services (extremely poorly designed and disfunctional website)"
Cons: "Too tight, no entertaintment"
Pros: "Excellent price and value. Great service both before and after travelling with an infant"
Cons: "Food quality could be better"
Pros: "Crew on board were nice"
Cons: "Staff at front desk were not friendly, baggage pricing and restrictions were unclear. Did not allow for online check in ahead of time. Service at check in desk very very slow"
Pros: "The plane left on time. My LATAM flight to Sydney on Wednesday 12 September was cancelled and I missed a meeting that day in Sydney as a result."
Cons: "We fly during lunch time and were only serviced a snack. Something more substantial would have been in order."
Cons: "The pilot arrived 1.5 hours late and my bag was out on another flight, further delaying me. Terrible."
Pros: "Boeing 787 Dreamliner, plane looked brand new. Attendants are friendly. Food is excellent. Best flight experience in many years."
Pros: "The airline and travel agency never informed me that this flight was cancelled. I almost got stuck at JFK."
Cons: "Everything about the airline and the travel agency since they never took the time to inform me that it was cancelled."
Pros: "Was cold so requested a blanket, was told we will see ..Blankets were given to passengers in the front seat but I was ignored. I usually carry a warm scarf so do not need airline blankets."
Cons: "No issues will travel on this airline again."
Pros: "The aircraft was clean, comfortable and well laid out."
Cons: "Some of the staff had a problem with English enunciation which makes it very difficult for aging passengers to understand"
Pros: "The aircraft."
Cons: "Charger $190 for a second check in bag of 7kg. Extremely rude staff. Terrible food. Never fly with them again!"
Pros: "I like the service, the staff are more helpful to us and lots of different from other airline services. Especially they treat every passenger equally or all the same with given out for any extra cost e.g. food, drinks, entertainement any thing we need while we are up in the air needs. Different from the first class section service in special airfare cost. Love to fly every time when I want to visit my families around the world. Keep it up the good work LATAM Fika Maiava - Sydney"
Pros: "Great service from start to finish"
Cons: "El vuelo salió a tiempo y en los horarios exactos lo que. o me gusto que me dañaron un bolso y me lo hicieron huecos"
Pros: "Rescheduled on to a different airline."
Cons: "Delayed"
Pros: "Service on board great people"
Cons: "Overbooked flight we had to wait with baby and 4 years old kid till last minute to know if we could get on board or not. Latam wanted us to fly in three different seats we told them that we were happy to flight next day but they pushed till last minute waiting. When that said yes you're flying they forced us to move faster otherwise the fly would be delayed. Mdvela@gmail.com or 0064212154973 if you want to known more ( there is more). Will fly airnz only from now on and will advise everybody to do so."
Pros: "Awesome service, friendly staff and the Dreamliners are amazing. Thanks LATAM and thanks Kayak ... Great fares."
Cons: "Nothing"
Pros: "Flight crew friendly , on time, clean, comfortable seats"
Pros: "The crew was fabulous! Competent and very helpful, even funny when serving food and drinks! I fly very frequently but this was one of the nicest crews I had in years!"
Cons: "Boarding was disorganized and confusing, no where to sit at gate."
Pros: "The entertainment was awesome."
Cons: "Nothing."
Cons: "Had to wait more than 2 hours in the Que to get the boarding pass. Had to come in air new Zealand and same issues when went to brisbane. More than 8 hours wait before flying to brisbane. Thanks."
Pros: "Getting off the plane"
Cons: "Boarding disorganized. Seats cramped. Food poor. I travel to Latin America often and Latam was a pleasure. Now they are money grubbing profiteers like all the others. What a shame."
Pros: "Nothing"
Cons: "Delay, boarding through shutter, unsafe shutter parking,"
Pros: "The in flight entertainment was top notch. Crew was wonderful and the plane itself was excellent."
Cons: "Foods service was very very slow. Foods were not good at all"
Pros: "Despite having a high "Sapphire" status with this One World Partner and being promised "preferente" seats by the airline when I reserved seats months ago, I was unable to view the seats or check in online. Both their App and their online system were down and unavailable. We were never able to view our actual seats online. The "preferred seats" my group on 5 could not have been worse!! We were seated consistently in row 11 or the very last row of the aircraft immediately in front of the lavatory, where the seats do not recline at all and where you hear and smell the bathroom for the entire flight.. There was NO space to breathe in our seats. I have traveled on dozens of airlines and this experience and these seats were the WORST! After this happened once, I specifically asked to insure that it would not happen again and was told that seats on my next flights were good but they were the same horrible seats. Part of our itinerary was on LAN and part was on TAM, who have now combined into 1 airline, but still operate on separate systems. So LAN customer service could not see the seats for TAM flights and vice versa. Their online system reflected a changed time for our return flight from 145pm to 250pm from Rio. We verified it 3 times (even though we could not check in or view our seats because of "technical difficulties" we could see the new departure tie, and the change was confirmed by our Sheraton concierge, but when we arrived to the airport they informed us that we had arrived to late for our 145pm flight! We showed them the app that showed our flight was changed to 250pm and they could not explain the problem. We were delayed 4 hours and arrived too late for dinner in Santiago. The final 4 hour flight at 4am flight from Santiago to Lima was torture. The seat in front was literally 6 inches in front of my face when they reclined and I could not recline. It was absolute TORTURE! Avoid this airline! To add the agony, they have lost my bag and do not know where it is!"
Cons: "Horrible seats even for "preferred" status clients. Unreliable and unavailable online service to check in and confirm seats. Two airlines who cannot view or help with the other's flights or even view seats or accurate flight information pretend to call themselves one airline. Lost luggage! Nearly impossible credit card payment system would not accept American credit cards"
Pros: "We left a pocketbook at our Apt that we did not realize until we arrived at the airport. We called LATAM Airlines to cancel our flight. Can we receive any refund? Thanks, Tom and Leigh King"
Pros: "Loading the back of the plane first."
Cons: "Canceling a flight, and not telling passengers what gate the flight is at till 2 hours before and then still switching gates. At one point the gate switched 5 minutes before boarding to the other side of the airport."
Pros: "Cabin crew excellent!"
Cons: "A little miffed by having to deboard and reboard on the outbound leg because an air conditioning problem"
Pros: "Nothing"
Cons: "Missed my first leg and then they canceled my return leg without telling me. I then had to pay for a new flight"
Pros: "Plane was nice, good entertainment, good onboard staff. Very cool looking interior plane, and service"
Cons: "HORRIBLE pre flight, and in airport staff. Incompetent, zero clue as to handle a delayed flight forced every passenger to hand over passports into communal plastic bags and took them for 2 hours somewhere in the airport unknown to us. I should never have to give up my passport into plastic bags/strangers EVER. They lost my customs paper, and then proceeded to accuse me of "selling it"--They took it after I passed through customs initially and if they put it back in passport after they threw them all in plastic bags- god knows where it is, or who's hands it was in who may have took it. They would not give us food vouchers, or water. They couldn't figure out how to get buses and hotel rooms for people- basic simple business skills-- add number of passengers going to hotel, calculate number of seats per bus and that will get you the number of buses needed--- they couldn't figure that out. I will call and give more detail, I promise."
Cons: "Latam Flight was delayed for maintenance and notice was not given via email/text or call. Desk agent pointed at paper taped on desk and asked us to read about the delay vs telling us what to expect."
Cons: "my luggage arrives with delay of 8 hours."
Cons: "Latin service can come across as abrupt"
Cons: "The boarding process how backwards they do it And make you check carry on items Anf don't offer online check in"
Pros: "IFE on demand"
Cons: "Airline switched our seats, despite having chosen them 48 hours before. Also, they stopped serving beer and chicha. Flight had a 30 min delay."
Pros: "Everything was fine and no problems at all with the flight or service. Good value for money."
Cons: "Food was average. I got a chicken sandwich. It was cold (meant to be a cold sandwich) and not particularly tasty. Also, there was limited range of drinks. I asked for tomato juice and this was not available."
Pros: "Seat was great."
Cons: "Food courses should be delivered slower. It’s a race to see how fast all the courses can be piled on to you ."
Pros: "The attendents work so fast, it was so amazing and they always have a smile on there face."
Pros: "cheap fare"
Cons: "better airport connections"
Pros: "Crews were very good"
Cons: "Foods could be better"
Pros: "very Good service"
Pros: "The 737-800 was comfortable for the 3-hour flight."
Pros: "Helpful staff both on ground and in the air"
Cons: "- The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane. - Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone. - Navigating China Southern’s website for online check-in is a nightmare."
Cons: "Nothing"
Cons: "Delayed departure and delayed arrival. Landed at a different airport first (due to a storm?) and missed our connecting flight."
Pros: "Boarding procedure, flight attendants were helpful"
Pros: "I like it allow an adult passenger with 2 free checked baggages,each can be 23kg max."
Cons: "The Online service is only set for Chinese who is living in China. You can not do the Seat Reservation without Chines mobile phone. You can not do any pre check-in because you are holding an Australia Passport."
Pros: "Food was ok.."
Cons: "Lost my luggage.. acted like it’s not a big deal.. don’t care.."
Pros: "Nothing"
Cons: "Everything"
Pros: "It got me to my destination"
Cons: "Plane wasn't clean. Recliner button didn't work / didn't exist."
Pros: "The food was great and the seat was clean. The crew was nice. No delay and arrived on time."
Cons: "Nothing"
Pros: "movies"
Cons: "no directions to the hotel during our layover. No English spoken at the hotel! Very confusing."
Pros: "The cabin crew was nice."
Cons: "The check in process felt more like an interrogation. Unable to do upgrades at the counter."
Cons: "Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again"
Pros: "Politeness of staff"
Cons: "Horrible to be downgraded both times between Guangzhou and Delhi."
Pros: "The 3 employees at the counter got together & solved a glitch in our Australia visa that was priventing them from issueing bording pass for our second leg of travel They were outstanding & also unexpectedly we received a hotel respite for our 8 hour layover in Guangzhou! Smiling flight atendents. This is my first travel with China southern On the other hand during 6 wk prior to our trip we were unable to get anybody on the phone to ask Q or reserve a seat. On line charades where like a closed loops ! The price for long haul: Dubai/Guangzhou/cairns could not be beat!!"
Pros: "Didn't know what to expect. Terminals beautiful and new in Xi'an and Chengdu. Check-in super easy. Flight was great, attendants very professional. This is what we should aim for in the US. Metro from Chengdu airport to downtown was a dream."
Pros: "Excellent management, well cared & hospitality"
Cons: "Liked everything, keep it up for its prosperity."
Cons: "It was a horrible flight for me will never travel again with you guys"
Pros: "Never flown this airline or even come to this part of the world before this trip so had no expectations. But the flight crew was super helpful, courteous, food was good, and flight was pleasant with good entertainment."
Cons: "They didn’t have sparkling water!"
Pros: "Movie selections."
Cons: "Delayed. Seats are too close together for a long haul."
Pros: "Almost everything."
Cons: "It was delayed twice."
Pros: "service is great"
Pros: "It was clean. Also the media selection"
Cons: "More food needed"
Cons: "4 hour delay without sufficient reason, Uncomfortable seat."
Pros: "On a long flight I was able to sleep very well. Food was good, staff was excellent."
Cons: "They served breakfast too early. I wanted to sleep some more."
Pros: "Flight attendants very kind"
Cons: "Only pillows and blankets , no eye masks , no socks, The choice of films"
Pros: "Nothing."
Cons: "My experience with flying China Southern for my flights from SFO to BKK and HAN to SFO was the worst that I have ever experienced in my many years traveling for work and leisure. I took this trip with Connor Logan (booked separately) and we both received the same service. To start, when we arrived at SFO we were told our flight was delayed for 7 hours due to mechanical failure and that we would be unable to make our connecting flight in CAN. Even though we had checked the flight status the morning of the flight, there was no information updated. When I spoke to a China Southern employee, she told me that she was informed the Night Before when her boss called her into work because they knew an entire flight would have to be rerouted, yet they did not even warn passengers the morning of the flight. After being changed to a new flight plan, we struggled to get proper help to get our tickets with United and China Eastern because there were some issues with paper tickets that China Southern gave versus the tickets that United accepted. It took 4 hours of confusion in SFO and a stressful quick layover in Shanghai. We did not feel taken care of."
Pros: "Nothing"
Cons: "The overall experience was horrible. As a start - even though we bought the ticket via China Eastern, they claimed no responsibility over the tickets, since it was operated by China Southern. We were re-directed to them to complete the check-in process. The flight was delayed by 5 hours, without fiving no explanation to the customers or any direction at all. The flight was supposed to depart at 9:15 in the evening, at midnight the status on the boards at midnight was still "check in" and the team at the desk were not cooperative at all. Tgank you."
Pros: "Fed like clockwork with decent food."
Cons: "Shared screens for entertainment due to small plane. Seated next to a crying baby so slightly miserable some of the flight. Spacing between seats was limited. Crew ran out of food choices. Mobiles could not used ."
Pros: "Loved how the flight crew was attentive to my needs. We were getting fed every 3 hours like clockwork. Even when I was denied a request for aspirin a crew member made sure to request my feedback before landing."
Cons: "Was denied access to aspirin because I was not a business class customer. Was livid and miserable.This shouldn't have been an issue in the first place since aspirin should be part of a first aid kit. Made sure to indicate to staff."
Pros: "Flight got cancelled last minute. Rebook service was horrrible. The supervisor was very emotional and unprofessional. He was screaming on the phone and refuse to listen saying I already told you what happened this is our policy thats it! At the end they finally rebooked the flight, but the layover was close to 10hrs. I later found out they had a 3hr layover. It could of been a lot smoother. I do not recommend this airline."
Cons: "Flight got cancelled last minute. Rebook service was horrrible. The supervisor was very emotional and unprofessional. He was screaming on the phone and refuse to listen saying I already told you what happened this is our policy thats it! At the end they finally rebooked the flight, but the layover was close to 10hrs. I later found out they had a 3hr layover. It could of been a lot smoother. I do not recommend this airline."
Pros: "I had just suffered multiple breaks in my arm/shoulder and was returning to the States. I was in considerable pain and flying alone - this was the first flight out I could get. Everyone was AMAZING. From helping to rearrange seats, other passengers, and even upgrade to maximize comfort and minimize more damage to my arm to helping open any food packages so that I could eat with medication and checking in on me frequently, I couldn't have asked for better attention given the situation. I hadn't heard of this airline before but now highly recommend - they were amazing through two flight legs, two different airline crews, and 3 airports. Cannot thank the crew enough for their attention and care during a very difficult time. I am a frequent traveler and this is the best customer experience I've ever had."
Cons: "Nothing, they were amazing."
Pros: "Agent failed to forward my meal request but the crew somehow scraped together what I needed."
Cons: "Check in agent attitude."
Pros: "1.Leg room was good in economy class. 2. The Food was Good. 3. Saved travel time. 4. Tickets were cheaper compared to other airlines"
Cons: "1. Flight from Delhi to Guangzhou had bad air smell. 2. Limited entertainment especially if you are Indian. 3. Had to run nearly 1 km or over at Guangzhou to catch the connecting flight to Los Angeles. The Airline could have arranged vehicles rather than letting passenger run to catch the connecting flight. That was tough especially if you could not walk fast or run."
Pros: "All of the flight crew spoke enough English to be helpful and kind. All seats come with pillow and blanket. Good and plenty food for an internal flight."
Pros: "The warm washclothes & blankets were great!"
Cons: "They did not pass out enough water (2-3 cups) to keep hydratedfor a 14hr flight."
Pros: "The flight boarded early and left on time. The entertainment provided was good."
Cons: "There was hardly any service from the in-flight crew. I've had shorter flights where the crew comes regularly with water, at least. This crew did the least possible, it was worse than flying in the US on an American airline."
Cons: "I did not have a complete ticket until approximately 24-hours before departure and only after I called Airfare.com literally for weeks, and then finally told them I wanted to cancel. Then all legs of the trip were suddenly booked, but seats were not confirmed. I was charged a $450 cancellation fee despite the fact that they did not do their job because I was unable to trust anything they were doing, and subsequently booked my flight direct through Delta. Please keep in mind I purchased the ticket on July 3, 2016 and Airfare.com was unable to provide me a complete ticket until the night of August 16, 2016 with a August 17, 2016 departure date to China! I can honestly say this was the worst travel booking experience I've ever had."
Cons: "I wasn't allowed on the flight. Had to buy another one."
Cons: "Food horrible. Walking across runway to plane in the rain. All flights delayed. 12 hour layover was a horror , even at gratis hotel. endless security checks. Never again with this outfit."
Cons: "The boarding is caotic, the staff didn't communicate well about the delay, the plane is old, basically no entertainment, no USB charging, food was social"
Cons: "Crew was very rude. They spoke in Chinese even when I was speaking to them in English. My two luggages were left in China and was delivered to me two days later. No voucher was offered."
Cons: "Flight staff essentially refused to answer questions, particularly in english, aboutique how long we might be delayed, whether there would be another flight, where we should wait or go for more information. I and other passengers were ignited multiple times and even had conversations abruptly ended when the staff turned away after 2 or 3 questions to which we received incomplete and evasive responses."
Pros: "The Airbus A380 airplane. Low fare"
Cons: "3hrs delay on boarding. Not enough departure monitors at Quangzhou airport. No wifi service at airport.l while waiting at the gate. The stewardess assigned at seat 41k is mean and uncommodating while in the air for 13hrs. Most horrible flying experience I've ever had! 3hrs delay on boarding. Not enough departure monitors at Quangzhou airport. No wifi service at airport.l while waiting at the gate. The stewardess assigned at seat 41k is mean and uncommodating while in the air for 13hrs. Most horrible flying experience I've ever had!"
Cons: "Worst experience ever"
Pros: "the entertainment was okay"
Cons: "The seats provide very little space which is especially bad during such a long flight, the food options are really bad and limiting for those who don't eat red meat or don't eat meat at all, this is the only flight i've ever been on where i was asked to take out my headphones during take off and 30mins-1hr before landing, the aircraft itself is incredibly dated and left in disarray often."
Pros: "The plane didn't crash. The flight left on time."
Cons: "The staff were fine but not overly friends. We had to circle the airport over Okinawa for roughly 30 minutes before landing due to flight traffic. When an elderly gentleman stood up to use the rest room, the staff shouted at him to sit down. That could have been handled much better."
Pros: "The flights were fairly punctual. We had a delay in landing at our destination but this was due to the airport, not the airline. The food was good for airline food."
Cons: "The seats are small and have a strange design. I am not overweight but was unable to sit comfortably throughout the flight. The staff were fine, but not overly friendly."
Cons: "More leg room and better cushioned seats"
Pros: "Die Sitze waren richtig bequem, es war ein neues Flugzeug. Auch in der Economi hab ich sehr gut gesessen."
Cons: "Maybe it is foot to have one German Stewardess, I had one chinese / englisch Speaking ones."
Pros: "Surprised at the variety in food offered (2 different dishes), check in was easy and quick. Blankets and pillows were provided on each seat."
Cons: "Seats were not as comfortable as I wanted but I was in coach so you get what you pay for. I traveled from NY to Japan with a connection in China and I would definitely do first class next time only because those seats reclined more and they had more space. My coach seat would be fine for a shorter flight."
Pros: "Good price"
Cons: "2 stops in china"
Cons: "My flight from guangzhou landed 20 minutes befoe the the flight from shanghai to orlando would leave. there were total of 12 passangers and they did not bother delaying that flight by just 20 mins. To get new booking on ticket it took over 2 1/2 hours."
Cons: "transfer process in Shanghai choatic. Need to wait for staff to take me to transfer area. Airport staff in Shanghai rude."
Pros: "Pilot did a great job on takeoff and landing"
Cons: "Pilot had to come out and ask for the crew start boarding the passengers (this was 20 minutes past boarding time). Crew was a bit incompetent but while I was in the Philippines, this seemed like the norm for everything involving customer service..."
Pros: "Airbus seats were more comfy than 777. Fed me 3x n crew was very friendly."
Pros: "Good selection of movies"
Cons: "The food were not fresh and ill prepared"
Pros: "The China Eastern employees at the Shanghai airport were ultimately helpful in finding me a new flight, though they did not communicate very well."
Cons: "I arrived at the airport only to find that the airline had rescheduled my flight to the previous day! They did so without sending me a notice or warning, meaning that I was stranded at the airport until they were able to put me on a later flight. Very frustrating!"
Pros: "Food n service"
Pros: "Timely departure/arrival, comfortable flight, helpful crew"
Cons: "Food menu selection"
Pros: "the pleasantries"
Cons: "the unpleasantries"
Cons: "The staff was not helpful and unfriendly. Food was horrible and no options. We payed for extra leg space and it turned out it was not the case and we had no option in flight to buy space , furthermore would had cost 2 time more then any other airline. Entertainment was mediocre. Very high fees to change a flight. We will not fly with this company again, and do not recommend unless stress is what you looking for."
Pros: "Complimentary in flight wifi"
Cons: "Couldn’t use iPhones... even on airplane mode"
Pros: "The flight was on time. The boarding process is quite efficient."
Cons: "My seat had a hole in it and a plastic part of the mechanics was protruding out sticking me in the leg the entire time. The food was not good. Wish they would start letting you use your cell phone in "airplane mode" on the flight."
Pros: "the flight was very empty and I got to lay down on 3 chairs to sleep. This was the best part of my flight from PVG to SFO."
Cons: "Crews were too restricted on electronic use. Electronics in airplane mode are not permitted to be used during flight and they dont have many options of movies/entertainments which made my flight very boring."
Pros: "The entertainment selection was good."
Cons: "I asked if I could have a aisle or window seat and was told there was nothing available at the counter, however there were plenty of seats available on the plane."
Pros: "Meals are served on flights, seemingly regardless of flight length. Comfortable and clean airplane."
Cons: "Airline put incorrect passport number in boarding system for one of the boarding passes. I had 3 flights, total of 6 connecting flights booked at once for 2 people (therefore total of 12 connecting flights) For some reason 1 of the 12 boarding passes had the wrong passport number printed on the boarding pass. Had to speak to a China Eastern representative at the airport who was very unhelpful. After an airport employee (not affiliated with China Eastern) spoke to the China Eastern rep, the rep claimed there was no problem all along. I was in a Changsha, China at the time so few employees spoke English. Luckily my girlfriend sole Chinese otherwise this would’ve been a much worse experience."
Pros: "Staff helpful. Flight comfortable."
Cons: "Flight departed 35 minutes late and we spent all of the time sitting in plane on tarmac. Also, not really a criticism of THIS flight, but on previous flight China Eastern list my bad and have not been very helpful in assisting me in recovering it."
Cons: "Takeoff delayed by 5 hours. Airlines managers have to be upfront about the cause of delay. Do not make excuses. The immediate truth will serve you well. In this case was it in fact air traffic control saying fog on the ground making landing dangerous. The $20 food voucher help a little."
Cons: "I couldn't use my phone on the plane even in airplane mode."
Pros: "Service on their 777 JFK-PVG is great. CE has an outstanding crew. I just don't understand why other carriers charge 20-70% more for the same business class."
Cons: "Some flights out of PVG require you to board the plane from the tarmac using stairs. Uncomfortable during in climate weather. OK a bit picky."
Cons: "In the end this flight was cancelled after being incrementally delayed for 9hrs and 37 minutes."
Pros: "Nothing"
Cons: "This flight was over 4 hours late and we took the train."
Pros: "It was pleasant, nothing wrong."
Cons: "Everything was fine."
Pros: "Great on board service and very friendly."
Cons: "I had a layover in Kunming but was unable to check my bags all the way through to my destination, which was after the second flight. The plane landed 20 minutes late and then I had to go through baggage claim, check-in, get my 2nd boarding pass printed, re-check my bag, do customs, and security during my layover (1 hr 40 min) between flight. It was the most stressful flying experience I have had to date. Ended up running through the airport in Kunming, begging to jump lines in order to make the second flight, and catching the plane 5 minutes before takeoff. Luckily they allowed us to board even though it was so close to time. Very stressful experience."
Pros: "The plane from LAX to Shanghai-Pudong was very nice and modern. It was a Boeing 777-300ER and was pretty comfortable in economy class with individual monitors behind each headrest. The entertainment on board was very good. The food was mediocre at best, but for the price point I have absolutely no regrets. The stewardess that was in our section was very cold but not unfriendly. We had a brief layover in Shanghai before heading to Seoul Incheon. The plane from Shanghai to Seoul was an older Airbus 330. It was pretty outdated and my armrest next to the window seat was actually half missing. Overall though, I was pleasantly surprised that they served a meal on the fight, and the flight attendants on this fight were much more friendlier than the previous international route. One recommendation is that China Eastern not post the production date on their bread rolls. There was a Korean passenger in front of me who thought the bread was expired and it caused a commotion on the plane. I was very impressed by how the attendants handled the situation. They were very friendly and even the head flight attendant came by to apologize although it was not needed."
Cons: "Cold flight attendants. The attendants did their jobs, but I felt like they were there to collect their paychecks not to provide world class service or be friendly. (LAX to Shanghai) Very spotty Wi-Fi in Shanghai (not the airlines fault). Food was not memorable. I was missing a large piece of my armrest from Shanghai to Seoul."
Cons: "i took china eastern airline couple of times. There is always a delay. This is frustrating since I want to get home ASAP."
Pros: "Pleasant trip for the most part, friendly crew, easy boarding"
Cons: "Can't use phone, headphones provided don't fit entertainment systems on seat backs, so no way to watch"
Cons: "China Eastern changed their flight twice: 1. 3/31/2017 MU 5078 the Orginal departure time was 20:55, but the actual departure time was 19:50; 2. 4/15/2017 MU 5077the Orginal departure time was 18:35, but the actual departure time was 17:19, and this made me to miss the flight on 4/15/2017. However, there was nobody informed me the flights were changed including KAYAK, I never get any email from KAYAK, this is really unaccepteble, and wasted my time to change flight."
Pros: "Many entertaining ways to kill time in flight."
Cons: "The food on the flight from SFO to Shanghai was not tasty at all. And when I was checking in during the return flight, they said me that my seat was not booked before and way behind, which was disappointing because I paid extra fee to book the seats on round trips right after I bought the tickets..."
Pros: "The planes are fairly new and comfortable. No horror stories at all - just China being China with rules and regulations. Good was decent. The price was decimate good but the layovers were a bit long."
Cons: "Didn't care for the meals that much."
Pros: "The staff was friendly and helpful, there were lots of movies and although the food wasn't great, I did appreciate the number of meal."
Cons: "I strongly disliked having to dump our liquids before boarding the plane. I found this to be unnecessary considering we had already gone through security. It can also be dangerous considering the length of the flight and the fact that flight attendants can't come around often enough to make up for that."
Pros: "Nothing specific to like , except cone safely , flat bed ok"
Cons: "Food from Bangkok to Shanghai never given , Except water , so bad flight like old truck , Shanghai to New York flight bad experience with food"
Pros: "extra blankets"
Cons: "so cold, I think its on purpose. To keep everyone stay put. screens did not work in our row. Child did not like it at all."
Pros: "Basic flight. On time performance."
Cons: "Old plane, no entertainment on seat, basic food - hardly eatable."
Pros: "Attentive stagf, but less attentive than previous flight."
Cons: "1. Couldnt use mobile phone for reading only (mobile phones had to be completely switched off). I wont be flying China Eastern because of this rule. 2. Business class seats where not good (poor adjustment, too far from TV, no window accesible without getting out of seat) 3. Boarding and unboarding on tarmac was inconvenient. 4. Movie selection not up to date"
Cons: "I understand that delays happen but the luggage they lost took way too long to get. They gave us little to no information as to the location of our luggage when it would be returned or how to proceed. All and all the staff was useless and required constant reminders to rectify out situation. I will never fly China eastern again"
Cons: "The customer service relations at the front desk to check in word is awful and unfriendly the flight was uncomfortable the entertainment controller does not work 90% of the time it was just a bad experience flying with you in general"
Pros: "The only good thing about China Eastern is their staff in Japan. They helped us so much, from finding our lost luggage that went missing in Shanghai to getting us on an earlier flight because ours was more than four hours delayed. Without their help, our travel with China Eastern would have been more of a nightmare than it was."
Cons: "Incredibly late. Also during my layover in Shanghai, I witnessed the staff screaming at several passengers at various different points. I will never fly this airline again."
Pros: "There was almost nothing I like about these guys."
Cons: "The list is just to long to even start to tell you what was wrong."
Pros: "They provide a pillow and blanket. The movie options were excellent."
Pros: "It was good"
Cons: "the snack packet offered on the2 hour flight was awful / there was no consistency in the combination of the various packaged biscuits that were given and bread + cake / it was not at all healthy being all too sweet or buttery and tasted like low quality processed food / you should forget all that trash and just offer a small salad or sandwich / even just a pack of peanuts would have been better and healthier //"
Pros: "Tey had great big personal entertainment systems."
Pros: "The food and entertainment were good. The NY to Shanghai flight is a new plane with nice seats."
Cons: "I usually do not write reviews but I promised myself I would go out of my way so my experience will help others. I flew round trip to Japan via Shanghai. All four flights were delayed. The delays are not electronically updated, so don't expect to find out until you reach the gate and see a paper sign saying the flight is delayed. Shanghai airport is a nightmare. For some reason you have to go through complete security check for transferring flights, and the security check had a long, stagnant line both times I transferred. There is only one bag xray machine for everyone transferring flights."
Pros: "Efficiency!"
Cons: "Long line at the security checkpoint"
Pros: "None"
Cons: "."
Pros: "Friendly staff"
Cons: "Movies could have more selection."
Pros: "Flight is okay when it is on time."
Cons: "We arrived to our destination 12 hours late both going there and coming back due to delayed flights and missed connecting flights. Dealing with airport staff was a nightmare because the lines were long and counters were understaffed."
Pros: "Boarding was not on time and passengers were bused to a remote location for boarding airplane"
Cons: "Provide WIFI and new released movies"
Pros: "The plane from Guangzhou to Beijing was newer and very well designed business class seats, the convenient layout was exceptional. I think the meal ok but the staff was exceptionally friendly helpful and took good care of me. Also this aircraft had a large movie assortment, larger than usual."
Cons: "I think the meals are the only area lacking, again not easy to have pre made meals that are as good reheated."
Pros: "Nothing"
Cons: "Everything needs to be improved, they need to learn from Emirates"
Pros: "They are OK. I was trying to do on line checkin it was not working. when you wait for any kind of life in Chinese airport I noticed so many Chinese customers were cut in the standing line and all the air plane staff was not care with this. I had to wait so much extra time."
Cons: "Our flight was delay for at least 15 hours this time. they didn't have knowledge to do customer service with this kind of case. They had to wait 2 hours at international transfer area every one was very patient with their service. I never buy ticket from Air China again."
Pros: "It was ok. It’s a long flight to sit in regular seating. If anyone is flying international I would definitely recommend first class or business."
Cons: "The food will keep you alive but is not that tasty to me but I’m used to American food. They served Chinese food."
Cons: "Occidental snacks could be great"
Pros: "Number of crew and attentiveness; meal service on a short flight and efficiency in delivery"
Cons: "Mass boarding rather than by section"
Pros: "In general the flight was fine."
Cons: "When I made my reservation the time to make my connecting flight in Beijing to Dulles (IAD) was 2 hr. Air China shortened the delay to 1 hr. We arrived on time but did not get off the plane until 12:00. They began boarding our connecting flight at 12:15. My husband needed the use of a wheelchair and with the help of the airport staff member we RAN through immigration (flew in from Hong Kong), had to go through security a second time, lost my iPad at security due to our rapid departure. We got to the flight at 12:30 and made it just in time to board. Our luggage could not be transferred in time and arrived the next day. This is just too difficult for people of any age to do...my husband and I are both in our 70s."
Cons: "Because of the airplane delayed for one of my stop, I did not catch on my next flight and ended up bought another ticket, I was so disappointed."
Cons: "Meals need to be improved"
Cons: "Don't like the food at all."
Pros: "On board crew service is better than US airline"
Cons: "Ground service (in it's JFK airport desks) of Air China were unsatisfied. It has not been improved for more than ten years."
Pros: "crew was competent the flight left and arrived on time"
Cons: "boarding was awkward. We had to take a bus to the plane and walk up the stairs The food was mediocre The seat was not very comfortable"
Pros: "Very friendly crew"
Pros: "Very nice and friendly crew! Keep up the good job!"
Cons: "The screen broken and I could watch anything"
Pros: "The crew is courteous and very nice looking."
Pros: "Flight was good but my luggage case was broke the two wheels have been broke off make my case not useable as it has two holes were the wheels was"
Cons: "suit case was broke wen I was given it at ho chi ming city two big holes where the wheels was I have taken photos also"
Pros: "商务舱的票不让进贵宾休息室，上下飞机都是最后一个"
Cons: "no wifi entire flight! stuff force you to turn off device after take off, even phone in airplane mode and self entertaining and playing cards not allowed. very bad english makes comunication hard and almost impossible order food or drink... they just bring watever and arguing about results in ( sorry no engliss). film selection horrible, old movies and 90% chinese. flight attendand skipped warm food after salad. only after reminding food was given! 0 requests after take off or during food if want any drink. you need literally flag down attendant to get your drink. if ordered tea, attendant asking you milk and sugar, you respond yes, you get then only tea no sugar or milk. after that nobody comes! accent were made to chinise pasdengers, more food or snaks were given or more comfort provided."
Pros: "Smiling staff very helpful, selection of entertainment for my 14 hour flight, piping hot towel hand delivered for refreshing self, beverage selection, pillow, blanket and slippers. all this in economy class."
Cons: "food selection (chicken and rice or shrimp and pasta, side salad, fruit salad, roll) is fair but quality could be better."
Pros: "They did not had our foods on both flights."
Pros: "Lowest price in the market"
Cons: "They lost my luggage! Poor customer service! NEVER AGAIN! Flight attendant were Rude and Lazy! Worst decision to booked AIR CHINA!!!!"
Pros: "staff are overall friendly."
Cons: "flights are delayed constantly, with connecting flights in short time span is impossible, luggage would miss and causes another delay"
Pros: "Big plane"
Cons: "The TV screen is not working"
Pros: "Having an empty seat between myself and the other passenger. There was also a plug between each seat to charge devices."
Cons: "We couldn’t use any devices and had to rely on in-flight entertainment."
Pros: "seat next to me is empty and my seat is close to the restroom"
Cons: "1. some passengers (2; one father and one kid) took 6 seats (flight attendant was nice to let them move to the middle row that has three 3 empty seats) in front of me and threw trash onto the floor constantly. 2. I did the over night stay in Beijing. There should be more directions for dealing (assisting) with the long layover, such as hotel options/in terminal service (where to get it); otherwise, the airport at Beijing is chaotic and you will spend lots of time trying to figure out where to stay (and might get ripped off??) 3. ."
Pros: "nothing"
Cons: "i give 0 star"
Pros: "Crew was good Food was decent"
Cons: "Flight departure time is very inconvenient. Room to improve food variety and quality"
Cons: "Food and Entertainment was worst. I travel 2nd time with Air China. This I feel like traveling with local Chinese service not like international service"
Cons: "The flight was delayed for hours that caused the missing of next flight at night. Since they were booked separately, we have to buy another ticket on the spot to avoid staying a night at the airport."
Pros: "the airfare itself is cheaper compared to other airline"
Cons: "the flightwas delayed for hours"
Pros: "I liked the selection of movies."
Cons: "I didn't like that the staff didn't know English that well, they only had Pepsi,spirt,oj, apple juice. No cranberry juices, no ginger ale, no liquor. I didn't like the staff touching me.You can use your words to politely get peoples attention. I didn't like that our flight was 3 hours late in Beijing and no one had an answer of why or how long. The only information was for us to get another flight in the morning or to just wait for 10hours or a few days. What kind of customer service is that! Food was terrible!!!!!!"
Pros: "I boarded smoothly and everything was fine there. Just for an international airline, I expected there to be more legroom."
Pros: "Delays everywhere, made no attempt to help until we had already missed our connecting flight."
Pros: "Seats were large and crew was nice"
Cons: "Connect time is too short and I missed the third flight"
Pros: "Wont use that again, its a nightmare!!!"
Cons: "Poor food..."
Pros: "Cheap, everything worked out."
Pros: "The air crew (in the airplane flying) were really good. Good food."
Cons: "The ticketing agents in San Francisco were very rude in the check in process. No online check in or Kiosks so you have to talk to a rude person. Then the same people go board the plane which started to board at the same time it is supposed to leave (its a 747 so there is a lot of people it is not a 10 min board) this makes it very difficult if you have a connecting flight. Every flight that I took with them (4 total) left late and my luggage did not arrive in LA on my way back to the USA. Their baggage office was not helpful and when I tried to call them over the next several days they never answered or responded to messages left on the machine or via email. The in flight is good on the ground it is terrible."
Pros: "Nothing. Everything was ordinary."
Cons: "Food was terrible and yuk!! .The attendents need to take a course on spoken English and how to be polite . Entertainment set Sucks! Only Chinese stuff. Need to add more English on a international flight. Could do a better job cleaning the toilets !!"
Pros: "This time Air China were pretty on time for both all the trips I took, in contrast to its constant delay in the past."
Cons: "The food was not appealing. The service of the crew is ok but not too enthusiastic or friendly"
Cons: "The transfer in Beijing Airport was very confusing and almost did not make the plane back home."
Pros: "I liked the foot rest, seat space, food, and entertainment on the flight. The flight crew was quite helpful and friendly."
Cons: "The boarding was a mess that the staffs did not enforce the boarding in a orderly manner that caused blocking in flight for seating."
Pros: "food is good"
Cons: "We were arranged to a non-adjacent seat and far away."
Pros: "New plane, 2 good meals and beverages. Flight staff friendly and helpf"
Cons: "The crying baby seating behind us for 12 hours"
Pros: "N/a"
Cons: "N/a"
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