Daily cleaning, installation of cabin HEPA filters on flights from China
LATAM Airlines, Etihad Airways and China Eastern have all waived their change and cancellation fees on flights from China to New Zealand. Confirm policies on booking site.
Etihad Airways does not allow booking a middle seat on flights from China to New Zealand.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from China to New Zealand.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to New Zealand from China is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to New Zealand with an airline and back to China with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to New Zealand from China up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Crew miss my drink"
Cons: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Pros: "Everything is perfect, the crew services are very warm and professional, I strongly believe that Singapore airlines is the best in world as I tried many airlines but I don’t see like their them, I will strongly recommend and I will be their customer for any flight to Far East inshaallah."
Cons: "I recommend if they can provide paid massage service ( not complementary)at the suits class for long trip because there’s enough space to do it , I’m very glad to congratulate them for the level of service they reached ."
Cons: "flight on time. flight was delayed and gate changed"
Pros: "Seats are spacious even for economy class."
Cons: "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
Cons: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Pros: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Cons: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Cons: "Very tight space"
Cons: "1 hour delay of departure"
Pros: "Food, service"
Pros: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Pros: "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
Pros: "Seats in economy were larger than United. Food was good for airplane food, even found a last minute vegetarian meal not ordered ahead. Appreciated a gratis glass of wine. Found a clean pillow and blanket in every seat upon boarding."
Cons: "My screen had to be reset twice as it froze up. The attendants kept taking my water cups despite them not being empty. Boarding was less than organized, could have been more efficient. We made up time, arriving a few minutes early even after departing late."
Cons: "the food was mediocre at best - had to ask for water couple of times"
Pros: "Everything from Ticketing, Checking in......"
Pros: "The main course"
Cons: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Pros: "Love the promptness of services, always with a smile!"
Pros: "Able to check luggage in 48 hrs before flight saving $50 storage fees, so went back into CBD for the day."
Cons: "20 mins late boarding meant plane left 35 mins late although still arrived on time."
Pros: "Service is always excellent"
Cons: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Cons: "Some staff not courteous which surprised me"
Pros: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Cons: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Pros: "The seats are very comfortable. There was ample entertainment."
Cons: "No complaints at all. They are very professional and I would chose them again."
Pros: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Cons: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
Pros: "AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!"
Cons: "THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES."
Pros: "Crew was nice"
Cons: "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."
Pros: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Pros: "Love the service at Singapore Air. Very attentive and accommodating."
Cons: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Pros: "Service was best in class"
Cons: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Pros: "The crew is friendly and helpful"
Cons: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Pros: "Consistency of service, efficient"
Cons: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Pros: "The food was ok. It didn't set my heart on fire, but I did finish it."
Cons: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Pros: "Made Econ class feel like biz :)"
Pros: "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
Pros: "First class airline. Great flight, great service, and even the food is better than "not bad". Seriously, Singapore Air offers flights between the U.S. and Asia at very competitive rates, but never seems to skimp on customer care. A well-done experience from start to finish..."
Pros: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Cons: "Flight was over too quickly."
Pros: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Cons: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Pros: "The staff were great, very efficient."
Cons: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Cons: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Pros: "Excellent service, food, in-flight entertainment (what choices!!), and the plane was very up to date as well. Made for a very very pleasant flight experience. Especially for how long the flight was (18 hours or so)"
Cons: "The get out and get back in halt at Hong Kong. Practically the entire flight had to do this, quite wasteful. Bad customer experience. Find a better way please! If Hong Kong makes you do that switch over to another airport, better yet make no halt. I have flown direct from SF to Singapore before so not sure why this halt."
Pros: "Flight arrived earlier than expected and the flight attendants were good and polite."
Pros: "Crew was attentive and nice."
Cons: "Cabin was beat up and worn out."
Pros: "Everything on time."
Cons: "Nothing really bad one food on return flight not great but ok."
Pros: "I have always enjoyed flying on Singapore Airlines. There were no delays on my connecting flight coming out of Tokyo to Los Angeles. The huge plane was like flying in a small "transportable town.""
Cons: "I had a long connection wait in Tokyo, but that was not too bad since I got a great price on the round trip ticket - less than $700!"
Cons: "The entertainment was poor"
Cons: "charge a few $ more but serve some food on a 5 hour flight. very cold feeling"
Pros: "If youre searching for airlines with best timing no delay and great service, book your flight with singapore airlines without any hesitation"
Pros: "Regional flight so only one cabin attendant. Pleasant and attentive."
Cons: "Wider seats but tha'ts the nature of smaller aircraft"
Pros: "I would have liked for them to refund my ticket even though I asked them to. They ignored my request and I didn't get to go on to the plane but I still paid for it."
Cons: "A refunded plane ticket or voucher would have been better."
Cons: "Baggage allowance is lower than most other airlines"
Pros: "Crew were great!"
Pros: "Staff friendly and helpful"
Cons: "My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops."
Pros: "The crew is amazing. Always friendly, smiling and happy to oblige. Love the New Zealand hospitality. The inflight entertainment has so many programmes to watch, and the list of music options to listen in to is well stocked. Food is excellent. Obviously overate in the 9 1/2 hour flight."
Pros: "Friendly crew"
Cons: "Crumbs still on my seat when I boarded"
Pros: "Nice, short flight. Smooth ride."
Cons: "Had a middle seat between two very large women. Couldn't be helped, was a full flight."
Pros: "Short flight. No problems."
Pros: "Crew was really nice however slightly absent during the flight."
Cons: "Drinks should have been more frequently offered . Refreshments/water seemed hard to come by I had to chase them down in the galley only to get luke warm water...? Seats are pretty cramped and small with not much room."
Pros: "Flying on the plane with mighty KORU on the tail always gives me a buzz"
Cons: "Better meal as the meat dish was a bit cold when it arrived."
Pros: "A whole season of New Girl!"
Cons: "Was very crammed."
Cons: "Air NZ serves the special meals first but never offers passengers a drink. By the time the meal and drinks trolleys come round for the rest of passengers, most people have eaten their special meal."
Cons: "No enough blankets when feeling cold"
Pros: "Punctual flight, great boarding and great baggage service."
Cons: "Bag drop could be improved with more personnel to help."
Pros: "Everything else."
Cons: "The departure was 20 minutes late (not too much), which delayed the arrival in NZ by the same amount."
Pros: "The staff was very helpful"
Cons: "The plane was delayed for more than one hour which we did not have sufficient time for transfer to LA. We have to run instead of walking."
Cons: "Crew was so busy that they kept overlooking my husband and I when doing the rounds of everything, We felt like we were singled out to be ignored, even though we paid for Premium Economy. Our flight was delayed for more than an hour. Food was barely ok even though we had been on Air NZ Premium economy 4 times now, was sorely disappointed with the food provided."
Pros: "Staff were lovely and food good ."
Cons: "Very cramped in window seat, quite claustrophobic really. Not a comfortable 11hr flight."
Pros: "Good seats great staff"
Cons: "Paying for movies not impressed"
Pros: "Good seat, very pleasant crew."
Cons: "No entertainment so can't score that. Basic snacks"
Pros: "I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage..."
Cons: "I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again"
Pros: "Service was very good despite our one hour delay! Everyone was appropriately apologetic though."
Cons: "Flight was one hour delayed not due to equipment but because the ground crew failed to load the cargo in time! That was annoying. (Then an ill patient had to be removed resulting in a further delay trying to retrieve her luggage.) I felt bad for those with tight connections."
Pros: "It was a very pleasant surprise to receive an upgrade at the boarding gate to a Skycouch. While I was too tall to make use of it my wife was able to use two thirds of it and get a good sleep. The flight attendants were excellent, friendly, warm attentive presenting the very best of Kiwi hospitality."
Cons: "Nothing - everything was a shining example as to why Air New Zealand continues to be rated so highly."
Pros: "arrived early at destination ground crew helpful with seating"
Pros: "Most of the flight attendants were helpful and friendly"
Cons: "One of my pet dislikes would be when some passengers have oversized carryon luggage that take up all the room in the overhead compartment of their own and the next one! My bag was about 3 compartments in front of me, which I didn’t mind, until someone tried to claim my bag as theirs..."
Pros: "Very smooth, uneventful flight, perfect, in other words"
Cons: "More leg space should be given to who have height to6”1’ or so."
Pros: "Entertainment was good"
Cons: "The chicken pasta meal was pretty dried out and terrible"
Pros: "Crew were friendly"
Cons: "Vegetarian options were all very similar. Over a 32 hour flight time I was provided with beans for breakfast/lunch and dinner. I would have preferrred more variety. Also being seated between two others was quiet uncomfortable for a long journey flight."
Pros: "The crew were very pleasant and the meal was delicious. The flight was really smooth and most comfortable. Not quite the same leg room as the e dreamer."
Pros: "Excellent gluten free meal offered! I appreciate the extra effort with providing a gf bun and muffin with most meals!"
Pros: "the fare is so cheap ,service is excellent"
Pros: "Really great service from the flight crews - smiley, polite and we were served drinks twice from a 2.5 hrs flight. Entertainment program was great with better leg space. Overall it was a pleasant experience! Thanks"
Cons: "No free movies"
Cons: "Crew forgot to serve us our meal."
Pros: "Food and service good"
Cons: "Had a large person next to me so not much room :-("
Pros: "Everything was ok"
Pros: "The crew were always smiling and helpful. We were allocated the SkyCouch seat which was pretty nice"
Pros: "The staff lady told me to there’s no food available then I told I need to buy it last time my flight was Jetstar was good even everyone can buy food on board but leta I called Chinese lady understood how I was hungry she brought me bread with batter and coffee that’s was good and best service I always thank to her service"
Pros: "Air NZ are great. Kayak are not,"
Cons: "I couldn’t tell about the food and entertainment because even after several call to Kayak trying to upgrade to a flight where food and entertainment were included because it said “no meal service” on my itinerary I was assured they were included and what do you know. They weren’t. I will never be using Kayak again. Very poor serve from people I phoned. They did no know what they were doing."
Pros: "Entertainment options"
Cons: "The fact that our booking through Kayak did not record we had booked luggage. We KNOW we had booked luggage. Air NZ wanted to charge us $160 each bag. Eventually BYOJet got us through to Virgin who allowed us to buy luggage for $25 per bag. Thank you Virgin for your wonderful assistance 1 1/2 hours before departure. Virgin's standard ticket has 23kg luggage included. What is the problem with a ticket bought online through agents such as BYOJet and Kayak?"
Pros: "Really quite comfortable seat and space wise Good to see entertainment still in the back seat"
Pros: "Happy helpful crew"
Cons: "Slow to board and no gate on arrival. Had to be bused to terminal and waited ten minutes for the bus to arrive."
Pros: "Quick, efficient service"
Pros: "Friendly crew, good in-flight entertainment"
Cons: "Flight was running about a half hour late"
Pros: "The capitan spoke and explain that was perfect taking into account that was a cloudy day."
Pros: "Getting on was a delight in Wellington. Having two set of doors open was great."
Cons: "Getting off in Auckland, only the front doors open so took what felt like ages to get off."
"Lufthansa‘s Crew was exceptionally polite, helpful, quietly serving food and performing tasks placed on them. I appreciate their professional attitude . I loved getting a pillow and a blanket, which had at other airlines been a problem. Food was served quickly, as well as drinks. Thank you for all the work you do!"
Cons: "Over 2 hours late, and this flight has been late 6 of the last 7 days"
Pros: "Seat super comfortable!"
Cons: "Food service could've been better"
Pros: "The crew did their best, but the seats were very uncomfortable;.The food was uneatable."
Cons: "Business Class Seating had 3 seats in middle Refurbished 747 had new seats, but still felt like an old plane with awkward layout"
Pros: "Seats were good."
Cons: "Frankfurt airport was bad. Too hot and poor organization. There was no place to sit and we were not allowed to go to the gate where sitting place was available."
Pros: "The crew were super friendly. There was plenty of space and I slept for a few hours"
Pros: "I liked that the attendants rushed through a beverage service with the little time they had - didn’t make it to us, but they were trying their best and I very much appreciated their effort."
Cons: "The boarding process is poorly controlled and kind of unpleasant"
Pros: "1.5 hour flight, on time and all that one should expect from a good airline."
Pros: "on time no hassle"
Cons: "nothing in particular"
Pros: "The food out of everything"
Cons: "Customer service , the air craft , the blankets"
Pros: "Speed of boarding and de-planing."
Pros: "Very pleasant experience. Seats were comfortable! Nice to get a pillow and blanket at each seat. Also that the tv had a space for a USB plug!"
Pros: "Flight went well except for boarding"
Cons: "Had to stand up for 30 min for glass doors to let us in to the boarding area in Stockholm"
Pros: "We had seats in last row 46 during flight to Munich .,it wasn’t enough legroom for me ,mom was ok . Because we were the last people who received dinner we didn’t get any choices , food was just poor for both for us but another passengers were satsifeted Crew was fantastic the best ever ,very pleasant, informative , happy to serve us . I love flighting Lufthansa , they have wonderful people working there ."
Cons: "Food was poor , but drinks were great."
Pros: "Friendly staff amazing boarding experience"
Cons: "No vegetarian options for food"
Pros: "Right on time, smooth flight, crew at the gate and onboard were super. Food was fine and plane was clean."
Cons: "The only problem with comfort is when the person in Front of me reclined the seat. I could not see my screen well Or get in and out of my seat well and had to recline my own seat in order to do so."
Pros: "Toilet facilities"
Cons: "See above"
Pros: "Food was good. The entertainment was better as long as the system wasn’t locking up. Fairly clean plain"
Pros: "Hospitable service"
Cons: "How Lufthansa is not ashamed to serve dog food to people who order kosher food."
Pros: "The crew made meangry"
Cons: "The air host is rude bcos we are black. He needs training on how to be nicer. He is a racist."
Pros: "wasn't Lufthansa it was actually Singapore airlines they changed my flight and it was very good"
Cons: "It was very good"
Pros: "i received an unexpected upgrade which worked out very well."
Cons: "Not well organized and food is unhealthy"
Pros: "Clean plane, efficient boarding but that's it"
Cons: "Lights in cabin are turned off too late for overnight flight Boring entertainment program with obscure movies and TV series no one outside Germany knows Food uninspired and served too late for overnight flight, why is there anyway food for an 830 flight, people want to sleep not eat Crew announcements neither informative nor in anyway of interest"
Cons: "The lost luggage for 4 days and a lot of thing were missing from the suitcases."
Pros: "Great food! Attentive staff, comfy seats."
Pros: "The overall feeling of this flight was 'relaxed'...after getting over the fact, that this was a huge (two story) airplane. Short flight from Denver to Frankfurt...only 8 hours:)"
Cons: "I would have loved to be offered eye shades and ear plus, since most passengers watched movies and i wanted to sleep:)."
Pros: "Nice crew and dinner."
Cons: "Luggage didn't make the flight."
Pros: "Air dolomiti - great service, prosecco in a real glass and with small sandwich provided."
Pros: "Loved the little sandwiches!"
Cons: "The check-in process in Paris was frustrating and slow. The boarding process was also a bit chaotic."
Cons: "The food could be better. The ravioli option very oily ."
Pros: "the gate crew didn't care if there was chaos. no interaction with waiting passengers beyond those that queued up with direct questions. i'd liken the experience to herding cattle. customer service skills haven't been taught to these folks yet. if i were basing my lufthansa experience on this alone, i'd go out of my way to fly another airline next time. on the other hand, the people staffing the flight were extremely kind, professional, pleasant, personable. a much improved experience. so much so that i mentioned it to a few people once i got home. this crew has received more training on how to provide excellent service than the gate folks in frankfurt."
Cons: "gate crew's attitude. it feels as though they are disdainful of the traveller. customer service matters. manage the boarding process. be nice about it."
Pros: "Food and overall service"
Pros: "This was a short flight with only a snack and no entertainment like the onboard movie selections on the longer flight."
Pros: "My husband is very tall and had enough legroom to make him comfortable."
Pros: "Cabin is not very private feeling, plus you have to climb over people. Maybe slightly better than Air France's offering on the A380. Service and food was good."
Cons: "Food was salty, couldn't eat it. No replacement available Luggage disembarkment took forever"
Pros: "Depart on time. Entertainment excellent"
Cons: "All good"
Pros: "Very kind professional and accommodating crew"
Pros: "Takeoff was on time and efficient."
Pros: "Premium economy seats, also premium economy is located very well in front of the plane."
Cons: "Food quality was aweful. Not sure why Lufthansa can't train the catering in Shanghai better. Worst vegetarian food ever."
Pros: "Overall good experience. I don't expect much for food on planes and dinner was acceptable."
Pros: "I used to fly lufthansa for my europe travel for work about 15 years ago a lot and thought in recent years it may not have been as good but these flights made me appreciate Lufthansa anew. Crew extremely helpful and polite, always followed up to any requests. Instead of barking at us like United or American crew, they went out of their way to help my daughter get a makeshift icepack for some very painful bumps she got during our vacation. Crew also kept the bathrooms clean from time to time, which was a welcome relief for such a long flight. Desk staff/service desk also was helpful in directing us during the 5 hr layover to things at the airport itself that we could do. They also helped reprint the boarding pass and write down the baggage tags when security made me lose those by separating my wallet and boarding passes into mutliple bins."
Cons: "Phone service. When I tried to book my seats and meals, the lady kept getting things wrong, and ended up not getting me the seats I had specifically ended up asking for. So, when I arrived at the airport and printed my boarding cards, those were seats I did NOT want and all the service desks insisted that's what I asked for. No low carb meal option was surprising. Meal service sometimes felt like too close to each other else too far apart from snacks - didn't feel like we had enough time to digest and get some sleep, while at other times we were seeking out snacks.Overall good quality of food however."
Pros: "Food, drink and entertainment are very good."
Cons: "Did not care if I made my connecting flight or help me to understand if I could make it, seats are terribly overbooked and crammed. Many people visibly aggravated and mobility compromised due to seats,"
Pros: "Every thing"
Pros: "Good flight good staff. Captain explained the route which is nice."
Cons: "No negatives"
Pros: "Very efficient service! Debarkation at MUC very fast and efficient for making it easy for connections to other flights. Nice crew!"
Cons: "On time!"
Pros: "Helpful friendly staff serving on a clean, modern plane, with meal service on even two hour (international) flight. Great value."
Cons: "Most flight attendants have only limited English ability, but it’s enough for basic communication. Very friendly and helpful in Chinese though!"
Pros: "They were good."
Cons: "Better English language and Better professional training."
Pros: "The crew was good and spoke reasonable English."
Cons: "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."
Pros: "very Good service"
Pros: "Never flew with China Southern before. Really excellent service."
Cons: "Need sweeteners for beverages besides sugar."
Pros: "Helpful staff both on ground and in the air"
Cons: "- The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane. - Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone. - Navigating China Southern’s website for online check-in is a nightmare."
Pros: "The China Southern People in Penang, including the MAB staff that assist, are outstanding. The flight attendants are also wonderful. I am also pleased with the timing of the added flights to and from Penang. The timing is wonderful for my flights to the US. They have become seamless."
Pros: "The flight crew. Excellent"
Cons: "Both ways through Guangzhou my flight was changed proving tricky without any Mandarin skills."
Cons: "no directions to the hotel during our layover. No English spoken at the hotel! Very confusing."
Pros: "The service has improved a lot than previous years"
Cons: "Sometimes when the passengers asks for something they try to avoid saying it will be served after the meals or something. If someone asking for water, then they must try to serve as soon as possible without giving any excuse."
Cons: "Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again"
Cons: "Our flight fr Mnl to China was delayed and missed out flight going to SFO. Have to stay ivernight didn’t get to the hotel untill 1am and flight is 10 am and the flight have a stop at a different China city and have to change plane again. Travel was so long and inconvenient."
Pros: "Good leg room"
Cons: "Two flights now that I had a touchscreen that didn't work. Flight was fine but not exceptional. The main frustrations were from inconsiderate passengers - no doubt the ones who take advantage of lower airfares."
Pros: "Liked the food and crew members."
Cons: "The most ucomfortable seats I have ever travelled. I had a 13 hour trip which made it even more worse. Small leg room and bad back and bottom support. Would avoid if possible"
Cons: "It was a horrible flight for me will never travel again with you guys"
Pros: "Never flown this airline or even come to this part of the world before this trip so had no expectations. But the flight crew was super helpful, courteous, food was good, and flight was pleasant with good entertainment."
Cons: "They didn’t have sparkling water!"
Pros: "Had to spend about 9 hours in the air-port before they took us to an hotel to spent a night in china Delay can happen but the lack of communication was horrible Didn’t feel like there was anyone to talk to that will explain to you what is going on"
Cons: "Horrible treatment by the company Didn’t know how great the customer who were stock in the airport ................ Horrible experience Will never fly again even if it’s for free No option to choose vegetarian food before the flight if you didn’t book on their website"
Cons: "Very good"
Pros: "1. Boarding was on time and orderly. 2. The vegetarian meal was fine except for the penne pasta which hardly had any sauce. So it was like gnawing the more-than-aldente pasta - plain starch."
Cons: "1. The flight from LAX to Goungzhou was 1 hour late. We were all in the plane by 10 PM and the plane was to leave at 10:30 PM. It left 11:30 with all the passengers sitting on the plane for 1 1/2 hours! The delay made the rush to make it to the next flight in Guangzhou was stressful and exhausting. 2. I reserved an aisle seat beforehand because medical issue that require frequent trip to the rest room. The reservation person told me that I would have a window seat on the 2nd floor but no one is seated next to me. That was not the case. There was a person beside me that had to be disturbed frequently for my rest room trips. And this was a 15 hour trip."
Cons: "We were put on a bus go round to another side of the terminal to walk up the staircase, where I can clearly see that the skybridge is actually attached to the plabe, why can't we go through boarding like normal people do?? Very bad arrangement from Baiyun Airport."
Pros: "Leg room, food, many opportunities for drinks throughout flight"
Cons: "the flight left 45 minutes late, food was bad"
Cons: "4 hour delay without sufficient reason, Uncomfortable seat."
Cons: "Not your fault but I had to wait for over 30 minutes to get my baggage in LA because the machine did not work for a long time."
Cons: "The flight is to late to leave Shanghai and the people in the airplane all the time was angry with me and with bad face to give anything. I hope my fly to Canadian be different."
Pros: "I noticed on both of my flights that when I asked for wine with dinner I was given less than a third of a glass where Asian passengers were given 3/4 a glass"
Pros: "I thought that the trip was fast and everyone was efficient.I"
Cons: "I expected that I would have the priviledge to check in 2 bags but was informed that I had to pay 400+rmb extra last minute to include my 2nd bag. The zipper on my suitcase had been opened by someone and now will not properly close after I retrieved my bag when I arrived in Incheon International airport in South Korea. I hope that I will not have problems with my suitcase when I complete the last 2 parts of my trip back to the U.S. from Korea"
Cons: "They missed on friendliness. The welcome is rehearsed and not sincere. The stewardess do their job without smiling. Need more training."
Pros: "Overall I have 5 bc it wasn't airlines fault"
Cons: "Flight was delayed 2 hours"
Cons: "China southern is the worst Skyteam member"
Pros: "The Cabin was clean, seats were new, usb charging port was a nice touch."
Cons: "The food was really poor."
Pros: "nice onboard entertainment system."
Cons: "lost my luggage ;-("
Pros: "The plane was nice and the flight was smooth."
Pros: "I like the Service of the Stewardess who is polite & efficient. She is very attentive to the needs of the passengers. Her Partner on the other hand, brought down our handcarried luggages from the head cabin when we landed in Manila airport. This is the first time an attended did this in my China Southern flights. We appreciate this very much."
Cons: "The food as usual is mediocre."
Pros: "Got me there."
Cons: "Warm and cramped cabin."
Cons: "I really had bad experience with china southern airlines. The flight from Ha noi to Guangzhou was delayed about 7 hours by mechanical problem. I got in the airplane, then had to get out by the problem. I arrived in GZ about 12am. the wheel of my suitcase was broken. I did go out and asked a staff, but she said that you should claim inside near baggage claim. So it means that i could not go inside, so i got out already. - The flight today from Guangzhou to Ha noi was delayed 1.5hours. It was really terrible experience with the airlines. The food was bad."
Pros: "Food was good. Attendants were very pleasant and helpful. They kept us hydrated. Plane was spacious. Comfortable. Would use this airline again. Take off and landing was perfect!!!!!"
Cons: "No entertainment Chinese dishes , alternative Russian .?"
Pros: "Better leg room than on other flights."
Pros: "The price was good and the layover hotel arrangement was very nice. The flights themselves were not very pleasant. The flight attendants were rude, food was mediocre, the wines were bad."
Cons: "The bathrooms, food, flight attendants service and attitude towards passengers was bad."
Pros: "I am trying to think of something positive to say but nothing is coming to mind."
Cons: "Flight was delayed. Staff was unorganized and had no clue what was going on. flight was delayed again and again but the staff at the gate neglected to inform the customers who were waiting for hours what wasn't going on. And to top it off, they couldn't speak English..."
Cons: "trip management thru airfare.com and china southern was terrible. I will not be using either service again. I wasn't able to manage my flight on the china southern website of choose a seat. they lost my bag. it was a timely flight confirmation process. I will not use airfare or china southern again."
Pros: "The crew are nice. Some have difficulties in dealing with Westerners. Awful food."
Cons: "Awful food"
Pros: "Okay, short flight."
Pros: "Flights to the interior are always late, and so I was pleasantly surprised that this was not too late!"
Cons: "Food is typically not very good...pack your own!"
Cons: "the flight was delayed and we ended up staying at the airport for more than 12 hours to wait for the next flight."
Pros: "4 hours delay"
Cons: "Like always, never tells you why the plane is delayed for boarding. Flight end up left PVG 2+ hr late."
Cons: "plane parked too far from main terminal. long bus ride delays arrival time."
Cons: "Ground service staff (not individual) in PVG showed poker face to customers not only to me."
Pros: "It was cheap but I would not do it again"
Cons: "I made friends with another passenger who when texting his number introduced himself as ‘XYZ, flight from hell’. That pretty much sums it up but here’s a laundry list of issues I faced on the trip 1. They landed us in a different airport in China and did not inform us on how to get to the other airport (PVG). After several failed attempts of catching a taxi that accepts Visa or US dollars, we finally got a bus that ferried us 2. They also did not automatically transfer the luggage, so I had to carry my two checked in bags to the other one and then stand in a 45 min queue to get them checked in again 3. Unhelpful ground staff 4. Delayed second flight. After a shitty eight hour long layover, we got another 2 5. Horrible food 6. No ear plugs are available in the plane 7. Not a single apology from the crew about the delay Also, anyone who doesn’t speak mandarin needs to understand that the crew in China is not well equipped to understand and help you, so be prepared to have the translation struggle"
Pros: "nice service"
Cons: "all passengers of economy almost boarded but we had to wait for a minibus to take us to the plane, this is ridiculous"
Pros: "Same as above"
Cons: "Same as above"
Pros: "I appreciated that they provided two full meals as well as a sandwich. Flight attendants were also consistently walking the aisles offering water. The movie selection was great. I have a lot of cons written down, but tbh for the price I thought it was comparable with other (domestic) flights I've had."
Cons: "There was definitely someone(s) smoking on the plane - cigarette smoke would waft through the cabin intermittently. Free wi-fi should be made available. My seat wouldn't stay reclined, so I had to push down on it the whole time. I took a flight from JFK to Taipei with a long layover in Taipei. No significant delays, but the boarding process in both areas was unorganized; everybody just kind of lines up in a large mass. Boarding doesn't actually begin until like 5-10 min before the stated departure time, so actual departure is also pushed back. However, we ended up arriving around the stated time so I guess it doesn't really matter."
Cons: "transfer process in Shanghai choatic. Need to wait for staff to take me to transfer area. Airport staff in Shanghai rude."
Pros: "Nothing special"
Cons: "Food was not so good. Chinese lady was sitting in the isle and no one in the middle, me at the window. She was so rude and didn’t care that I was sleeping. She was trying to lay down on both seats and kept waking me up with her best naked feet! 5 times I asked her to sit normally, nothing worked, she djs t understand, I guess this is normal in China. Rude and nasty! She was picking her nose then taking my bred from flight attendant to pass to me to be nice but why with your hands that just been up your nose!!!! And when she kept waking me up using both sets no one seemed to care!"
Pros: "Friendly personnel. And, the computer options on the backs of the seats to use for movies."
Cons: "We were told when we confirmed our reservation seating in Bali that we had been assigned seating with long leg room. .... which we did not get. When I asked a flight attendant if the seats by the exit door were open i was told yes but it would cost 1000 cash [I assume chinese currency] or $100 US. I said I was not OK with increased charges and all through the flight the two seats were not occupied by customers. This does not equal good customer service. One of the flights was an old plane with non-functional air conditioning.."
Cons: "Flew from NY to Shanghai, had a 6 hour layover, then boarded my flight to Tokyo. China Eastern left my luggage behind in Shanghai, along with everyone else who was also on the NY>Shanghai flight. I do not understand how this happened, since the layover was 6 hours!! The layover was exhausting after a 14 hour flight, and then to arrive in Tokyo with no luggage made it even more tiring. The airline offered no compensation. Thankfully JAL was responsible with helping me once in Tokyo and they facilitated the delivery of the luggage to my hotel- in the middle of the night. It was inconvenient and disappointing after 24+ hours of travel. Not to mention - food was absolutely terrible. And headphone quality was no good for watching any of the films."
Pros: "Good selection of movies"
Cons: "The food were not fresh and ill prepared"
Pros: "The flight existed"
Cons: "China Eastern made no efforts to get me and several other passengers through the crowded airport security in time to board. They never called out our names over intercom or even delayed boarding at all, and simply closed the gates and took off without us although we were only five minutes late to the gate (15m before takeoff). We were refused a hotel for the night and had to figure out and pay for our own accommodation until the next flight takes off. Prior to all of this, I had to cancel one of the three flights I booked because ONE letter in the last name of a passenger was missing. This mistake cost me around $800 and a ton of hassle. I will never book with Justfly and China Eastern again, and Kayak shouldn't have a well-known fraudulent Booker like Just fly in their search results."
Pros: "Flight crew was amazing; very attentive, constantly ensuring that I had everything I needed. Plane was very clean and there was no smoking on this flight, unlike the flight over to China."
Cons: "Ground crew needs work, the agent at check-in did not give us our boarding passes for the PVG-JFK flight and told me I could get it in Shanghai. Took almost 30 minutes just to get the boarding pass to wait another 30 minutes to go through passport control and another 20 minutes to go through security, we narrowly made our connection. In New York it took an hour and 15 minutes to get our bags... flew business class, our bags should have been towards the first half of the bags off the plane, our limo driver almost left because he had waited so long for us."
Pros: "Clean aircraft and great value for the price"
Cons: "Excessive documents check - you boarding pass is torn apart and signed on more times than your actual birth certificate ever. Really, like 5 checking points between the gate and your seat - quite exhaustive. Crews definitely lack language abilities and clearly follow the Chinese pattern of ignoring non-Chinese - you will never see a smile from a flight attendant, they'll address you as "hello" in any situation and will not communicate to you in English. Rather poor service-wise. Other than that, good flight for the price - just distract from the majority of Chinese clientele behaving loudly and violating your private space deliberately all the time - but it's a Chinese airline, after all. Americans are much louder. Entrainment is mediocre, not much information is offered in broken English at least"
Pros: "Friendly staff"
Cons: "Very disappointed with seat, choice of movies and food was not edible. Very poor when compared to business class on other airlines."
Cons: "The food!"
Pros: "Very comfortable seats, several meals served."
Cons: "China eastern is the absolute worst airline I've ever flown. They constantly chnage your flight. Which causes people to miss connecting flights. There was a whole group of us that were hauled off to a hotel for the night which had the worst heat everrrr. It was freezing! We slept in several layers of clothes. It was their fault we missed our connections. Our flight coming home got delayed again. Crew is rude and rarely even smile. Their ability to help you or explain things is poor. The plane is beautiful and actually comfortable though and they do feed you. The food was not bad."
Pros: "In flight entertainment system was good and had a nice selection."
Cons: "Almost could not board my flight back home from Korea as China Eastern changed the departure time of my connection in Beijing by 20 min. After dealing with customer service for over an hour they let me board the flight I already paid for! Middle isle, middle seat at the back of the plane for 14 hours. 1st meal had a very fishy smell so many on the plane didn’t eat it. Someone was smoking in the bathroom too which added a nice smell to the cabin. 2nd meal was a bit better. My seat was pretty tight. (I am 6’2” 230 lbs) Every time I take China Eastern I think to myself never again, but every now and again I have no option. Customer service is almost non-existent if anything goes wrong. They are the only airline that I have issues with almost every booking."
Pros: "the pleasantries"
Cons: "the unpleasantries"
Cons: "The staff was not helpful and unfriendly. Food was horrible and no options. We payed for extra leg space and it turned out it was not the case and we had no option in flight to buy space , furthermore would had cost 2 time more then any other airline. Entertainment was mediocre. Very high fees to change a flight. We will not fly with this company again, and do not recommend unless stress is what you looking for."
Pros: "Professional and quick boarding"
Pros: "Complimentary in flight wifi"
Cons: "Couldn’t use iPhones... even on airplane mode"
Pros: "The food was ok but you don't fly for the food. Airplane was clean. I had the row to myself which is great for an 11hr flight."
Cons: "I flew business class and had the whole row to myself. The seats were hard and uncomfortable (A330) and the footrest on both seats didn't work. The crew slept in the empty seats on the next aisle which isn't a problem to me until they kept opeing up the overhead compartments all night long. They were also walking up and down the aisle very heavy all night as well. My seat was in the last row before main cabin galley and they were loud all night too. I heard almost every bang, tray drop,door close,and word they were saying. Thank goodness for earplugs."
Pros: "The entertainment selection was good."
Cons: "I asked if I could have a aisle or window seat and was told there was nothing available at the counter, however there were plenty of seats available on the plane."
Pros: "Great value! This was my first time on China Eastern and was apprehensive because of numerous negative reviews I have read about them. Boy, was I very pleasantly surprised. I travelled from Honolulu to Manila with a stopover in Shanghai. The pleasant experience started with the ground crew in Honolulu. Very friendly and helpful unlike experiences I have had with other airlines there. The flight crew was also very good — respectful and helpful in spite of the limited English. The flight left the gate 5 minutes before scheduled departure. I rated the food and entertainment 3-stars not as a negative, but because it was ordinary — I did not expect anything better than that because the price was very cheap. A couple of observations: (1) in spite of a nearly full flight, there was plenty of overhead space — could it have something to do with their luggage policies? and, (2) very efficient boarding — boarding by seating zones rather than frequent flyer status. I saw a lot of calm and no aggressive behavior. Just overall pleasantly surprised."
Pros: "Ground staff was most helpful when I accidentally missed the flight!"
Cons: "Quality of the food and entertainment on board were both appallingly poor!"
Cons: "There was no pillow on our seat when we got on and we were told we could not get one. Which was a bummer since the seat cushion was so thin and wildly uncomfortable; I could feel the metal rail beneath it. The wine ran out by the time the cart got to us (which was weird because we saw half a bottle go in to the back.. we were the second to last row). They did offer beer which was 60% foam and warm/flat. We were borded and then told of 30 minute delay after we were told to shut our phone off.. only to realize we were getting emails about the delay sent to us while we were sitting there with phones off. Also No Vegetarian option and wasn't sure how to indicate that on my ticket. No drinks after food service. Also no entertainment for a 7hour flight that doesn't let you use electronics!"
Pros: "China Eastern Airline Customer Service Is VERY BAD. Do not fly China EAstern Airline because it offers no customer service"
Cons: "It is my first time to take China Eastern Airline. My son and I had a round trip from New York to Zhengzhou (Connected at Shanghai). I had no problem for outbound trip from New York to Zhengzhou. But for inbound trip from Zhengzhou to New York, we missed the flight due to China Eastern Airline's very bad customer service. At the airport check in, we were told passport ID number did not match the Eastern Airline flight tickets passport ID number. The check in clerk let us to make changes at Eastern Airline counter. The guy from EA just changed my passport id but did not want to change my 7 years old son's ticket id. He was sitting there and did not care about anything. I told him we were going to miss the flight, he gave me a phone number 95530 to let me call EA in Shanghai. I called and EA in Shanghai said I should change at EA counter of the airport. Man, it's a nightmare. The guy updated my ID number on my ticket, but refuse to update my 7 year old son's ID number. So we had to reschedule to next day flight thru the China Eastern Airline USA. They charged $100! We finally got back to New York. They don't care we miss the flights and their customer Service Is VERY BAD"
Pros: "Food was excellent this trip Service was excellend"
Cons: "Lounge seemed a little down at its heels Nuts were served in ok like pretzels are in Econ Boarding was very confusing two flights same gate same time Head set has been cheapened hard to hear music No salt and pepper shakers They lost my luggage again on the inbound handoff from delta to china SOUTHERN problematic (I realize we are talking about China eastern here but lost luggage caused me to carry on rather than check in) Overall I would give China eastern another try but if they cheapen any more, I will look for alternative airline"
Cons: "Arrived 2 hours before flight time (1315) but massive queue at bag drop and security. When got to security it was already 1230 and gate is closing in 25 minutes, I talked to people for a quicker access but to no avail. When I got through security, it was 1305 and the gate was closed. About another 12 passengers on the same flight could not board the same flight. When I talked to someone At the end another is arranged at 1625, only delayed until 1900 for boarding, and took off at 2000."
Pros: "My dietary preferences didn't get reported right and the flight attendant was very accomodating and made me a platter of a bunch of sides whereas other airlines in my experiences just say tough luck."
Cons: "I don't speak Chinese so I found their website very confusing and couldn't navigate my booking online well"
Pros: "Flight was extremely reasonably priced and the planes were new. The flights were on time and I felt like the take off and landings went quite smoothly."
Cons: "The boarding process was a free for all - complete with pushing and shoving to get to the ticket checker. The food was abysmal and I got sick from it on the way to and from my destination - I would not recommend that ANYONE eat the food. The attendants were rude and did not have a grasp of English - lots of reaching over, using hand gestures instead of words. People were definitely smoking on the flight - at least three of the four flights I took and I'm not sure how the attendants didn't stop the smokers. These were also flights where there was a lot of uncovered coughing, hacking and uncovered sneezes in addition to unrelenting farting. Neighboring passengers did not practice personal space and constantly leaned over on myself and my friend."
Pros: "Pleasant trip for the most part, friendly crew, easy boarding"
Cons: "Can't use phone, headphones provided don't fit entertainment systems on seat backs, so no way to watch"
Pros: "China Eastern came in several hundred dollars less than the competition for our roundtrip international flights from NYC to Bangkok via Shanghai. Because of this, we were naturally a bit worried. China Eastern did not disappoint. Their check in process and boarding process is a bit lengthy; however, we boarded seamlessly and were able to be as comfortable as possible during our 15 hour flights. 3 meals were served in this time period, and a pillow and blanket and earphones were provided. There was never a long line for the toilets, and there was an ample selection of movies on the entertainment front. Overall, would use China Eastern again for our international travels to Asia."
Cons: "Other patrons were pushy/pissy, but you cannot please everyone. Look at other reviews, for example :)"
Cons: "Long waiting queue 100+ People and only 2 staff working for standard check in. No baggage drop for already checked in passenger"
Pros: "Managed to get a seat in a good spot which more legs soace"
Cons: "Chinese regulation forbid the use of any cell phone during the entire flight... even in flight mode!!! This is utterly frustrating and annoying, especially when the flight is 15 hours long!!! Also food was meat only, no possibility to get fish or vegetarian"
Pros: "the two things I thought were good was the staff and the entertainment. The staff was nice and attentive. And there was a wide range of entertainment to choose from. They had lots of movies and games you could pick from with a few tv shows."
Cons: "I flew this airline round trip from the US to Thailand, so I was in the air 10+ hours both ways. It was not the most comfortable plane ride I have been in. There is not a lot of room, but they were very well priced tickets so I wasn't expecting a lot either. Also this airline does not let you use your smart phone even when on air plane mode at all during the flight. So if like me you planned on listening to your music and audiobooks you downloaded, specifically for the flight, on your iPhone you are out of luck. Also the food was not great...but it's airplane food so again I was expecting much."
Pros: "I bought this business class ticket because it was ~$300 cheaper and had a long layover in Shanghai allowing me to visit friends. Boarding process could have been more orderly, but normal chaos for an Asian flight. Seat itself was fine though certainly not the level of comfort you'd find in other airlines that I wouldn't consider to be luxury airlines. Think Delta vs. Emirates. On this spectrum, China Eastern keeps company with Southwest or Spirit except I don't think these airlines have upper cabins. The food was inedible; attendants did not come through with snacks in between and I basically subsisted on a beer diet and what snacks I Had in my carry-on from previous flights. All the movies had the English scrubbed which meant I could watch only if I wanted to watch a silent movie and read English subtitles as if it were the 20s. Cabin and crew were perfectly nice and I don't fault them for the airline's inadequacies."
Pros: "Really enjoyed the food."
Cons: "Service from the airline outside of the aircraft was nonexistent. We had no direction from service people and were shuffled between three different customs lines before we ended up in the correct one at the Shanghai airport. With the airline not printing boarding passes for our connecting flight, it was an unexpected challenge having to get those printed and then recheck the bag which should have been checked all the way through. Our experience at the Shanghai airport and the nonexistent customer service from the airline was horrible. Trying to get that sorted and go through customs multiple times took three hours and much frustration."
Pros: "The journey was smooth, the seat was comfortable enough. Food was decent."
Cons: "I took 2 connecting flights back home, both flights were delayed by 2h and 1.5h respectively. No estimated new departure time was given, and the staff took very long (well after the supposed departure time) before they made an announcement for us to apologise for the delay. Service was mediocre. Half the time the crew was no where in sight, so it was difficult to ask them for something. When pressing the bell for service, they also took very long to respond. Once, when i had asked a steward for water, he was busy and told me to go to the back of the airplane to get it myself."
Pros: "The seats were fine, considering that this was an overnight flight the blankets and pillows were a nice touch. They topped up my drinks a few times, and brought me water so I could take my medicine which was lovely."
Cons: "Service could have been better - there were no vegetarian food options at all, and the crew were not very understanding. Often the flight attendants were brief and brisk and a little cold. But otherwise flight was fine."
Pros: "The entertainment was good. Food from SFO to Shanghai was better than Shanghai to Toronto."
Cons: "On our flight from Shanghai to Toronto (September 27th, 2016 @ 12pm - flight MU207) was total madness. A lot of the passengers were out of control. I've never seen anything like it. The amount of people walking around were unbelievable. People were playing cards, doing jumping jacks and tai chi around the emergency exit. None of the flight attendants tried to control the crowd nor informed them that they shouldn't be doing that by the emergency door. We had to inform the flight attendants of what was going on while they were hanging it or doing whatever they were doing in their own area. If that wasn't stressful enough, the passenger behind me started punching my seat and shaking my headrest multiple times because he wasn't happy that I had my chair reclined. EVERYONE HAD THEIR CHAIR RECLINED. We called the flight attendant and she apologized for what the man had done instead of putting him in his place and him apologizing for what he did because not long after she left he did the same thing! I've never experienced such a horrible flight and I've been on over 20+ flights just this year. China Eastern really needs to train their flight attendants better and teach them how to manage passengers when they are out of control. I've never written any reviews before but this was just such a terrible experience that I needed to leave this review."
Pros: "Attentive stagf, but less attentive than previous flight."
Cons: "1. Couldnt use mobile phone for reading only (mobile phones had to be completely switched off). I wont be flying China Eastern because of this rule. 2. Business class seats where not good (poor adjustment, too far from TV, no window accesible without getting out of seat) 3. Boarding and unboarding on tarmac was inconvenient. 4. Movie selection not up to date"
Pros: "Some of the crew were nice"
Cons: "There was a smell of someone smoking 3 times during the flight. Several times, I would ask for something (for example salt), a crew member would say...I'll bring it right over...and then disappear, not even coming over to say whether they have it or not. The flight was uncomfortable, mainly due to the toddler sitting next to me who was extremely loud and kicking everyone's seats around her. When asked to move, the flight attendant did look if there were seats available but said everyone's free seats next to them had been occupied because people were asleep, stretched out on them. When asked if there were maybe seats in the business class, the attendant wouldn't even hear of it, claiming that that is not area and thus she won't even check. Lastly, the food on China Eastern airlines always leaves me feeling a bit off. Freshness is just not their forte. But what can I say, their flights ARE cheap, so you get what you pay for. All in all, a mediocre experience, at best."
Cons: "The customer service relations at the front desk to check in word is awful and unfriendly the flight was uncomfortable the entertainment controller does not work 90% of the time it was just a bad experience flying with you in general"
Pros: "I had an overall enjoyable trip with China Eastern. They served two meals on the LAX-PVG and PVG-LAX legs. They even served a hot meal on a 2-hour flight from Kunming to Bangkok. That was unexpected. Overall, clean and new aircraft, friendly crew. I'd fly again with them."
Cons: "No Individual Flight Entertainment on Kunming - Bangkok or Bangkok - Shanghai flights. Even though the crew members and ground staff spoke some English, there was still some language barrier. I had to ask for information at Kunming prior to boarding for Bangkok, and the ground staff kept sending me to several different places when I all needed was to get a boarding pass that couldn't be issued in Los Angeles for the entire itinerary. Flight map was not available on the Shanghai - Los Angeles leg of the flight. " Cold beverages " were served at room temperature and coffee was just warm on ALL flights."
Pros: "I Liked that the plane was not full. They let you to checking 2 bags of 23kg but it would be easier if they let you check in 46 kg in total even if you have 3 bags."
Cons: "Service was ok but not snack were offered during the flight even paying. And the flight was nearly 14hours. Food not good for western pax. Crew didnt speak english. No toys for kids."
Cons: "The food was supposed to be indian vegetarian. The food was almost boiled vegetables with rice. Horrible food. The lounge was equally worse. Food was empty and no one was bothered. On a flight taking off at 3 am and landing at 10.30 am they served dinner instead of breakfast. A typical Chinese government job."
Cons: "First plane running late so borderline for next flight. Told by one security guy at bag scan area to go to gate two but security guy there refused to let me enter. Gate two is for those whose planes are departing real soon. Told the security I was told to go to this gate. He wouldn't listen, wouldn't talk and tried to act the cool tough guy. Food was terrible on all legs of my trip and often they ran out of liquids that customers wanted ( first drinks run). Second time to use them. First time was even worse. Definitely last time."
Cons: "Our flight was cancelled after sitting on the tarmac for one hour in a light drizzle. We were told the flight was cancelled due to bad weather. Then we were told "just wait in the airport for about 8 hours and maybe your flight will leave then." No comp for a hotel or food vouchers, just a boxed meal that I wouldn't touch. We finally boarded the next flight 8 hours later. Just one meal (if you can call it that) which was a box of cookies and candy, and was supposed to be breakfast! Terrible airline, I would never recommend!!!"
Airlines flying from China have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from China
Masks required on board, masks provided on flights from China
Social distancing seating
Middle seats unavailable to book on flights from China
Testing for antibodies, testing for symptoms for flights from China
Waiving of change fees. Search flexible flights from China