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Low season

May Best time to beat the crowds (3% less expensive on average)

High season

January Most popular time to fly (13% more expensive on average)

Average price round-trip

$1,176 (avg. price over the last 2 weeks)

Good deal round-trip

$531 or less

Good deal one-way

$348 or less

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Top 4 airlines serving Asia to Auckland Intl

Scores according to KAYAK customer reviews

8.4
Air New Zealand
Overall score based on 2,838 reviews
8.6
Boarding
8.3
Comfort
8.9
Crew
8.5
Entertainment
8.1
Food
Airline reviews

Pros: "Service"
Cons: "More leg space should be given to who have height to6”1’ or so."

Pros: "The crew were always smiling and helpful. We were allocated the SkyCouch seat which was pretty nice"

Pros: "The friendliness of the crew."

Cons: "The captain was late to the airport so our flight was delayed"

Cons: "Bulkhead seating terrible for long haul flight"

Pros: "Unlike the American flights, they actually served a light snack (not pretzels and nuts) and offered complementary wine and beer. The ride was pleasant."
Cons: "For the economy passengers, we had to go down a flight of stairs onto the tarmac and then back up on a portable stairs to get onto the plane. The same was true when we were deboarding the plane. This has more to do with the airports than with Air New Zealand."

Pros: "everythign aboht the trip was great"

Pros: "Great food, wine, service Seats"
Cons: "no wifi"

Pros: "I was recovering from a cold and didn't anticipate having ear problems but during decent I began to experience some pain. It was all new to me as I had never been through this before. Fortunately the crew was kind and they provided a sinus decongestant in a cup for me to sniff and breath in so the smell could open up my nasal passages and it helped a bit."
Cons: "The sharp decent while arriving."

Pros: "Comfortable lots of entertainment options clean flight attendants were kind"
Cons: "no vegetarian options in the main meals"

Cons: "Very small seat"

Pros: "seat crew food entertainment"
Cons: "no wifi"

Pros: "It was simply fantastic - all of it!"

Pros: "I like SkyCouch."

Pros: "Everything comfy spacious seats row 8"
Cons: "Nothing"

Pros: "Everything FA even got our bags out while taxiing into gate"
Cons: "Nothing"

Pros: "Everything was quite nice."
Cons: "Not much"

Pros: "Crew, cleanliness, movies"
Cons: "Meals were so-so."

Cons: "Long distance from arrival gate to departure gate"

Pros: "When booking, we were unable to choose our seating hence we were not sitting together. At the airport we asked if there was a way they could put the three of us together. Air New Zealand was able to accommodate our request. It was a 12 hour flight. We were very grateful."

Pros: "Everything"
Cons: "Nothing"

Pros: "The fly was on time"
Cons: "The service very poor"

Pros: "Crew were very human unlike in the industry. Seat next to me was empty, I requested to change the seat Ms. Aimee the crew let me after safe cruising. Best part is, the seat was sky couch or premium economy and she let me use it. If it would be other airlines they would mindlessly refuse it. High level of courteousy and sense of exellent service displayed. All airlines should learn"
Cons: "Food could get better."

Pros: "Purchased an exit row aisle seat - all the leg room I could ask for. Close to toilets - no odor issues. Good meals. Staff basically courteous (though not unfailingly - occasionally a tad blunt and titchy - a common experience for me on Air NZ)."
Cons: "Air NZ website states exit row seating purchase comes with priority boarding. When I asked about this at the gate counter I was told I would be seated by row number. Seems like this is a common issue with Air NZ - see e.g., skytrax website reviews. The website advertising is inaccurate if not false."

Pros: "Excellent service, seats, big screen, etc ✅"
Cons: "Food was okay."

Pros: "Everything about this flight was superb. The staff was very nice, the seating area was spacious and relaxing and the lights inside were super fun! Everything ran on time and the food was actually quite good."
Cons: "My dead would not recline, but I would not find any fault with my flight even with that."

Pros: "Comfortable, Clean & Friendly Service. Loved the fun saftey video. Best flight I've been on by far."

Pros: "The service was very good, food good, seats comfortable. The sears on the way to my destination seemed roomier than on way home, maybe a different type of plane?"
Cons: "This was my first long flight 12+ hrs. And I wish I would have gotten the economy couch option. Sitting upright that long is difficult."

Cons: "Crew"

Pros: "Everything"
Cons: "Nothing"

Pros: "Flight had gluten free meals. Crew was professional"
Cons: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"

Pros: "Loved the crew, and entertainment options"
Cons: "Very little space in the aisle and between seats"

Cons: "Tv didn't work to Australia so they moved us to the back row and tv quit working again on the return flight. The flight attendant wasn't helpful and I would rather fly with Jetstar this flight was below budget airlines"

Pros: "These guys are the best!"
Cons: "Flight was too short"

Pros: "We flew premium economy. The staff was wonderful great first experience! I really wish the other three crews could have kept this momentum going as my other flights with ANZ were less than thrilling! The flight attendant staff was phenomenal on my iah to akl leg. My crew on the akl to iah leg. Brandon gave the initial intro and seemed to follow the original crews standards. Unfortunately, we had an older flight attendant who seemed less than thrilled to be with us this flight."
Cons: "I wish I could give a true rating of ANZ as their crews apparently don't follow any protocol for providing the same exceptional service received on my maiden flight with them."

Pros: "Watching movies made flt not being go by faster"
Cons: "Not being able to just order a beer....yes, I did on screen but still was not able to buy cuz said service was closed. This after flt attendant told me to use screen to order n pay. She eventually just gave it to me after trying to do it herself unsuccessfully."

Pros: "I had read quite a bit of negatively but although I have had better service and more comfort it was better than I had herd it would be. The in seat entertainment system was better than any I had experienced."
Cons: "For the most part the crew was very nice. But the attendant we had lacked some professionalism and seemed very tired. We didn't always get what we asked for as well with no explanation why."

Cons: "Fixed arm rests in the bassinet row. We had extra seats which was a lovely surprise but it was not much help as the arm rests don't move. Won't pay for that row again as my bub was just a bit too heavy for the bassinet."

Pros: "Nothing in particular--it was a short flight. I did appreciate that the crew went ahead and turned on the entertainment system even though it was a short transit time (we were on a plane meant for trans-Pacific travel--only reason it was available in the first place)."
Cons: "No complaints here."

Pros: "Not very much"
Cons: "The crew in my area didnt like her job or passengers in general and it was obvious."

Cons: "Nobody believes in offering decent food anymore. Flying was so much better 25 yrs ago. Soon we will have to pay to use the toilet."

Pros: "The food was good, the accommodation, although it been a long flight everything was allright"

Pros: "short flight made seats less inportant"
Cons: "not the seats I selected in October"

Pros: "The crew were wonderful! Lots of leg room, quick and helpful boarding. Loved my first time on Air New Zealand."
Cons: "I should've asked for a vegetarian meal but I didn't think to. I will next time! I'd also love some more NZ movies...Whale rider, Hunt for the Wilderpeople, etc! That'd be great!"

Pros: "."
Cons: "."

Pros: "Staff and the cleaninless of the plane."

Cons: "Using a 777 meant longer check in time and was much longer arrival time and baggage collection. Meant I was stuck in Auckland traffic because of the extra time"

Pros: "Significantly more leg room than other competitors! Even with the person's chair reclined in front of me, I was still able to be comfortable. The staff were excellent, the food was as good as can be (given that it is airline food), the choices for entertainment were great. Lots of overhead storage!"
Cons: "Some of the screens need to be refurbished. The person in the seat behind me had to jab at their screen to make it work (or perhaps they were too lazy to be conscientious?). Mine worked fine but I had to be very cognizant to leave my finger on the screen rather than poke."

Pros: "amazingly pleasant crew, great food, efficient service, very comfortable."
Cons: "Nothing!"

Cons: "The crew should be more kind."

Pros: "Crew amazing."
Cons: "Food variety should be increased."

Pros: "Everything was on time and the food and service was good."

Pros: "The crew was amazing and the food was great too!"

Pros: "The crew were busy but very attentive"
Cons: "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."

Pros: "The flight crew were helpful and attentive. Directions were clear and the boarding was organized."
Cons: "The seats! The seat was uncomfortable that I had to use my U shaped neck pillow as a seat cushion. My flight was 15+ hours but within 3 hours my behind was killing me."

Pros: "Crew was helpful but 1 crew forgot my dinner drink which was a hot tea drink."
Cons: "Maybe write down who ordered drinks while serving dinner tray.. if there were turbulence the crew can go back to that list then setve it when seat belt sign is off."

Pros: "crew amazing"

Cons: "1h30 delayed as usual"

Pros: "Yup all gud"
Cons: "All gud"

Pros: "Exellent"
Cons: "Nothing"

Pros: "Second time in less than two years and satisfied on both trips. Good work Cathay Pacific."

Pros: "A perfect landing/touchdown into Auckland. Great pilot"
Cons: "Passenger immediately behind said that they couldn't watch their movie properly when I wanted to recline my seat for sleeping position. Had to wait!!"

Cons: "Seat recline marginally more than in economy, but 2x+ the price. Boarding process for PE abysmal. Food - slapped on a tray."

Pros: "Boarding was swift"
Cons: "Crew was indifferent and cold in their service. Food was mediocre."

Cons: "The stopover in Hong Kong was longer than I would have liked."

Cons: "Original itinerary was not followed. Flight from manila to hongkong was late. We arrived hongkong and was informed that our flight has been rebooked even though we can see that the plane was still there and staffs are still at the gate. We were transferred to a layover flight from HongKong to Aussie then Aussie to Auckland instead of going straight. Seats was set far apart with no competitions at all. Sorry is not enough for this big hassle."

Pros: "Food is good. Snacks provided during the flight"
Cons: "One of my luggage’s was lost. It was returned 2 days after. I had important things there that needed to be brought to London the next day I came back to Newark"

Pros: "All went to schedule and flight attendants very good"

Pros: "Great service and smiley staff"
Cons: "the fact that it's a 14 hour flight, i hope someone invents a faster plane soon."

Pros: "We always fly with Cathay. Usually 2-3 times per year and feel the staff are professional and service is extremely good. I recently fractured my ankle and staff provided excellent assistance."
Cons: "The breakfasts for economy passengers is shocking. This has not always been the case. However, Now it is presented in a card board box and of very poor quality."

Pros: "Food was great, and the business class 777 seats are a delight. And the captain shuts up through the entire flight --- no interrupting your sleep or movie with stupid observations that no-one wants to hear."
Cons: "The quality of the screens (crappy slow resistive touchscreens) is completely unacceptable for business class in 2018. China Airlines screens are VASTLY superior in their hardware, their speed, and the quality of their UI. And running an ad before EVERY movie --- in business?! Talk about an airline having no sense of class. That's a cheap, stupid move."

Pros: "Entertainment options were good, too bad my system want working right"
Cons: "My entertainment system was very jerky, as if I was streaming on a uggling show internet connection, so couldn't really enjoy anything they had. Asked for a reset and either it didn't help or they didn't reset. By the time I wanted to ask for another reset, we were getting served dinner as the carts were blocking the aisles. Didn't get seats together with my wife. It was a 3-3 seat configuration. No empty seats and I ended up sitting behind my wife, in the middle seat. So no window or aisle for either of us. :("

Pros: "CX still has good offerings on flights from their home in Hong Kong to other destinations."
Cons: "However, CX for International Regional is, in no way, comparable to their better long-haul routes. That being said, the entire airline has lost its luster like their home country is losing their value with prices going up and value for-the-dollar going down."

Pros: "The crew is excellent. Travelling with baby and they take care of us attentively"
Cons: "Delayed 30min in the end."

Pros: "Speed of the plane Food choices Crew"
Cons: "Seat comfort and leg room of economy class cleanliness of the toilet during flight"

Pros: "Food better than qantas Good leg room Very attentive attendants Good range of movies"
Cons: "It was pretty good for the price"

Pros: "Good and hospitality were top notch"
Cons: "Plane late to arrive and crew couldn't make up the time"

Pros: "Overall was great, smooth flight and great service."
Cons: "Seating in coach was really tight and during my trip in Hong Kong, I had to be hospitalized"

Pros: "- Crew friendly and helpful"
Cons: "- very uncomfortable flight - seated with someone who whined and complained the whole way - could not sleep as the person behind me snored loudly the whole night - Was sitting in the isle seat and kept getting hit in the arm every time the trolley went by"

Pros: "Nice crew. Economy seats ok."
Cons: "Really bad food. Ran out of noodles for breakfast and had the worst 'eggs""

Pros: "Good crew"
Cons: "Cathay Pacific forgot to send paperwork for departure which resulted in 1 hour delay and then given us furthest possible gate on arrival in HK"

Cons: "Should have more Indian movies on flight."

Pros: "Most comfortable bed... slept almost 7 hours on the flight. Food, service and everything else was excellent..."
Cons: "Nothing I can think of... They had it all covered."

Pros: "Luggage allowance, in-flight meals, good flight, arrived early"
Cons: "Cabin a bit "dull""

Pros: "What a difference after getting off BA! Staff wonderful, always happy to help and always a smile. PE seats on new A350 are great, although too much cheap, hard plastic on seat back. Very comfortable with great pitch. Food exceptional and beautifully presented. Dim sum for breakfast was sensational. Pier Business class lounge breathtaking, with several large rooms with different food options, served to you - the fresh made noodles a must - and a staffed, well stocked bar. Absolutely gorgeous space."
Cons: "Surprised (and first time on Cathay I've seen this) toilet was revolting towards end of flight. Movie selection disappointing, as not many new releases and not all that many others."

Pros: "Great service of the crew"
Cons: "Seats are too narrow. There's not much to move around. I'm a 56 year old woman weigh 107 lbs., otherwise everything is great."

Cons: "Child in seat behind hitting screen in back of headrest (play a game on it) while I was trying to sleep in the middle of the night"

Cons: "Really uncomfortable seats"

Pros: "The hard product of seats and plane was really nice. Flying the new A359, very comfortable. Lower cabin pressure felt really nice on the skin. Lie flat beds were a treat, and a massive entertainment system."
Cons: "The food was average. Had some chicken on pasta on the way over, chicken was dry and without sauce. My wife fainted on the flight and the flight attendant wasn't the most reassuring. Also her foot rest broke and they blamed her weight which was mean."

Pros: "GOOD !!!"

Pros: "Excellent services! With mileage credit, seat selection, on time departure, baggage allowance, food, wine entertainment and more, why taking budget airlines again? Truly a wonderful experience for this family trip!"

Pros: "Excellent job with the aircraft"

Pros: "Clean and comfortable plane."
Cons: "The crew seems rushed and was not able to serve drinks when requested."

Pros: "Seats are relatively comfortable and there are a lot of free snacks."
Cons: "We had trouble checking in online due to a hyphenated last name- tried to call the airline a couple times and everyone was polite but did not help us. We kept getting shunted to someone else and in the end no one did anything and we got stuck in terrible seats separated by many rows. Still better than United though."

Pros: "Good food and comfortable seats . Checked in carry on for free- plus for me and my family !"

Pros: "It got me home."
Cons: "The sound did not work for my video, the food was not good, the seat was uncomfortable, and my stewardess was rude."

Pros: "Like the upgrade to economy premium."
Cons: "The smell of the bathroom since the seat was near toilet"

Pros: "Spacious seating, good food, excellent trip overall!"

Pros: "Fast boarding, sufficient space for cabin bagguage, food was ok"
Cons: "It was too cold during the flight, less drinks"

Pros: "Nice crew, clean aircraft, on time departure."
Cons: "Entertainment system."

Cons: "Enjoyed it very much. Great crew and clean plane!!"

Pros: "Fantastic service from check in until arrival."
Cons: "More up to date movies"

Pros: "Polite crew"
Cons: "Movie selection"

Cons: "On time departure"

Pros: "the crew was good."
Cons: "hot as hell during check in outside and it took forever. then the entertainment on the plane which was prehistoric with everyone having to watch the same movie, plus it was a very old movie!"

Pros: "Crew, food, service"
Cons: "Interior and entertainment system quite outdated. When trying to turn on the reading lights the ones above the seats before us would go on, not ours (21H was our seat, 20H light would turn on, not ours)"

Pros: "Friendly staff"
Cons: "1 hour delay, we landed in middle of night with to sleepy kids. We missed the beautiful tv screens in chair as we had on the way to Fiji and were dissapointed about that, also less leg space in this AirPlane"

Pros: "Good price but not too good services"
Cons: "Better service management to avoid delay flight. Invest in better quality seats for passengers plus better entertainment value to increase more passenger"

Pros: "Crew"
Cons: "I slept most of the way"

Pros: "Nothing was real impressive but nothing really bad for a budget airline."
Cons: "the food, entertainment options (movies) the service including drinks, the plane itself and the overall airline could all be much better."

Pros: "Crew great. Seat was a major let down, too small."
Cons: "Just the seats really."

Pros: "Trip , food etc"
Cons: "Delays on flights"

Pros: "Company in the plane Stewards were indeed what saved the whole ordeal with Fiji Airways for me."
Cons: "Not leaving at the advertised time both from SFO and NAD Not having enough overhead space in the NAD to TBU flight."

Pros: "Friendly efficient crew. Clean modern Airbus aircraft and no delays."
Cons: "Food was limited and not great."

Pros: "Economy seats were slightly better than most, but the configuration of the 2 seats was good 2 of us to have our own area. Food was good and unexpected for a 3 hr flight."
Cons: "Movies/TV shows were limited compared to other airlines. I am taller so seating in any economy seat is cramped at best."

Pros: "I was excited to come back to the USA after a long vacation. When we arrived at the airport, the security started asking me questions immediately even before I checked in. They demanded I show them the ticket before it was even printed. When I explained that I was trying to check-in for the first time. They told me I was going to be reviewed upstairs and put a sticker in my passport. I proceeded to check in and just walked thru the normal security measures. After scanning my bags in security, I discovered there was no security meeting and proceeded to my gate. After the gate, everyone in line was subjected to a second security screen. This was a manual search and all articles were removed and repacked again. Then we proceeded to the plane entry where everyone needed to verify passport and ticket again. Later in the flight, I was having indigestion problem from my documented medical acid reflux problem and asked for a cup of water. He said sure and walked away. He never came back again.10 minutes later, I pressed the attendant call button again. 10 minutes later and no one came over. 15 minutes after that Albert came back over and said, "I see you have your call light on, please put your seat back up again." I can complied and he immediately turned off the light and walked away. 10 minutes later, Albert came by with the water cart and parked it right behind my seat. He proceeded to hand out water to everyone behind my seat. 30 minutes later the water cart arrived and I finally received my water (75 minutes after I asked!) Thanks Albert, I'll be following up with your management to see that disciplinary action is taken."
Cons: "See above. The above problem caused me discomfort, pain, stress."

Cons: "planes seats dirty chewing gums stuck on seats talking of entertainment not everyone will prefer to watch what is being played there arw children and elderly thats needs to be considered"

Pros: "well refer below"
Cons: "plane seats were dirty had crumbs on it seats had chewing gum stick on it movie how can u expect everyone to watch same movie there are children wlderly no respect to what they like"

Pros: "Superb customer service It was my first time using Fiji Airways along with my children. We usually fly AirNZ or Emirates because they have everything I need. Now we have added a third airline to our list. My kids are also fussy with the airlines we use. But they really enjoyed their flight with Fiji airways."
Cons: "Food was average and I could not put my seat back slightly."

Pros: "Ilana, the attendant at the check in was so amazing!!! She went out of her way to find our friend a seat close to us. We just loved everything and everyone about Fiji airways. THANK YOU!!"

Cons: "No information around delayed flight. There were 4 delays.."

Pros: "The service and food"
Cons: "Plane seems dated"

Pros: "I liked the music and movies"
Cons: "I was very close to my neighbor and didnt even feel comfortable to get up and go to the bathroom because I didn't want to wake him."

Pros: "Didn't like anything, meal service was terrible"
Cons: "Never liked anything and will make sure not to take that flight ever again"

Pros: "They had vegetarian options at every in-flight meal. Heaven! Flight staff were all extremely attentive and polite."
Cons: "Seats are cramped (as with most budget travel) and entertainment options were not very good. Movies were mainly very old and games not very interesting."

Pros: "Boarding was chaotic. No microphone, so couldn’t hear rows being called. Passengers were pushing to get onboard. No numbers, rows, etc being used. Nice airport."
Cons: "Boarding"

Pros: "Entertainment"
Cons: "Seats were not comfortable"

Cons: "We were in the last row on the plane for some reason that was not explained....Parts of plane fell on our heads..Not enough room to lower the tray table...Wedged into seat like sardines...Entertainment was the sounds of toilets flushing...We paid a fortune for first half of flight from LAX to Nadi that was excellent...The second leg of trip to Auckland was a HUGE NIGHTMARE that won't be forgotten....Shirley and Ron Richard"

Pros: "Everything was fantastic,,,to being on tine, to boarding and to service thru out the flight. Five star airline!"

Pros: "Flights were on time. Service was great. I cannot complain about any of my flights on this trip through Fiji Airlines."

Pros: "Flights were on time. Service was great. I cannot complain about any of my flights on this trip through Fiji Airlines."

Cons: "When I landed in LA after my trip I was sad to find that my suitcase was broken into and item bought were taken."

Pros: "On time. Good aircraft. Good landing"

Pros: "?"

Cons: "Small tight seating and horrible food."

Pros: "comfortable flight"
Cons: "asked for a blanket... girl never came back with one"

Pros: "Fiji Airways is among the top airlines for the long haul routes. New aircraft, clean cabins, fine entertainment and the friendliest crew you can find. They are consistently great."

Pros: "All good small"
Cons: "Small space"

Pros: "Movie Selection was great"
Cons: "Boarding was a disorganized mess. Different groups in lines and no clear announcement. Food was plastic, even in Business, to the point that I just stopped and snacked on breakfast bars. Crew was uninspired, at best. Lots of shoulder shrugging during any discussion on issues. One even complained about the flight length (we were not delayed). Landed and waited for 10 minutes for jetway to a bus then a 10 minute ride to customs. Good thing they are a near monopoly."

Pros: "Great views, fun airport w live music...seeing storm over Auckland"

Pros: "Crew is very nice & welcoming"
Cons: "Delayed flight, which I understand happens. However they stayed the new flight time was 6:05pm. We didn't take off until at least another hour after that. Minimum entertainment options - approx 30 movies all together and most were older. Food was not good. Small seats with very little leg too"

Pros: "The plane interior is decent & clean for the most part."
Cons: "I had to call Fiji airways 10 times and explain the situation to 10 different people, got hung up on 7 times, & no one ever called me back to resolve the issue. I ended up having to pay $100 to change a flight because of their cancellation... Flight attendants were bossy and rude. One blew a whistle at a passenger when they got up to use the bathroom after we landed."

Pros: "Service provided was nothing less than desirable! They were great!"
Cons: "Boarding but that was due to the passengers. They don't listen"

Pros: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. F Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Cons: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."

Pros: "Entertainment was awesome!"
Cons: "Leg room I paid for actually feels like room on my normal domestic flights. Need more 'leg room'. The food is so processed, it's beyond horrible. It was not edible to me. Boarding was chaotic and unorganized. Too cold on the plane."

Pros: "The flight was relatively smooth, Fiji air had great food and complimentary wine with dinner. The airport terminal is top notch with traveller comfort of utmost importance. Very nice."
Cons: "The seats were a little cramped and the baggage policy is a bit too strict. My carry-on was overweight so i had to pay $320 pa'anga to check it...that was irritating."

Pros: "FLIGHT CREW ON PLANE ARE ALL SO POLITE HELPFUL. FOOD WAS GREAT."
Cons: "AND HAD TO WAIT WHILE ME AND MY BROTHER SEARCHED FOR ONE. EACH TIME WE BOARDED A FLIGHT WE WERE TOLD THAT IT Won't HAPPEN AGAIN AND IT DID IN LAX NADI AND TONGA. IF MY MOM HAD GONE ALONE WHO KNOW WHERE SHE WOULD BE. HANDICAP AND WHEELCHAIR ACCESSIBLE CUSTOMERS SHOULD REALLY BE TAKEN CARE OF BECAUSE THEY CANNOT DO MUCH."

Pros: "Same as above"
Cons: "Same as above"

Cons: "Check in was going smoothly until the lady questioned our carry one, which we had used through your our journey. We felt singled out for no reason and after jumping through hoops and complying to pay for extra weight, the lady said, it's ok, and that she was sorry. Very poor customer service."

Cons: "No entertainment facilities available even in business class"

Cons: "The selection was rather dated as I travel very frequently I noticed it. Otherwise it would probably be fine for most"

Cons: "Avoid Malaysian airlines and avoid KUL airport. What a mess of a company ..."

Cons: "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."

Pros: "Everything was good about this flight"
Cons: "They need to have at least 5 to 10 vegetarian meal on board."

Pros: "YES"
Cons: "Toilets should never be wet."

Pros: "Economy seats arent different from other airlines. Flight was good in general"
Cons: "Transfer desk was hard to find for first timers. Send "ask me" staffs to greet on arrival for connecting passengers or info board will help."

Pros: "On time"
Cons: "No control of children on group tour, allowed to yell and run around. Express Immigration pass not available"

Pros: "This flight nothign"
Cons: "Major delay, should have offered passengers water or beverages. Food was very poor, no assistance for transfer on late flight."

Pros: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an excellent experience The seats were so comfortable as well, and the customer service on and off the plane was amazing"

Pros: "Everimg went smoothly, from check in to boarding and flight. The ground and flight crew were helpful."
Cons: "Nothing for this trip"

Cons: "The food"

Pros: "The boarding process was really fast and efficient."
Cons: "No IFE was provided on this flight, so sad. There was a headset port in my seat but the airline didn't provide the headset so it is useless. Well the only thing that I can do on the plane was just sleeping."

Cons: "Connecting Time"

Pros: "Everything. Just a simple, very short haul flight: nothing too complicated."
Cons: "There was nothing to fault."

Pros: "Crew on board did their best."
Cons: "Because of an accident at Manila, all flights were delayed. This can happen, but the information provided by ground staff was far below standard. I assume they have procedures in place to inform passengers, and to make any estimations and guidance on what to do next. Absolutely no courtesy for passengers with connecting flights with different airliners. Usually, MH is a professional organisation, but this was an all time low in their service. Sorry."

Pros: "Overall is great"
Cons: "None"

Pros: "The food was good on this flight . The entertainment was good I managed to get a good sleep as well."
Cons: "The beer offered was in a pre poured glass I could have asked for a beer from the drinks trolley however i wanted a vodka and tomato juice I couldn't see any so didn't bother asking"

Pros: "The seat I got was certainly comfortable enough."
Cons: "The staff was not enough particular in delivering appropriate food to correct people. In flight KL to Auckland, vegan food was served when Indian vegetarian food was requested. Long queues at boarding in KL."

Cons: "Fight was delayed"

Pros: "Fast flight and boarding time"
Cons: "Inflight food was bad, luggage at the airport took Long"

Pros: "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
Cons: "None"

Pros: "The crew was very pleasant and professional. . The food bland but warm. But the seats were microscopic"
Cons: "Seats were tiny. My knees pressed to seat in front of me. I’m 73 inches tall"

Pros: "Attendants were kind."
Cons: "Frequent delays to flight timings, and it was hard to find where the flight gate was as I couldn't find one on the screen. It was a little bit crowded. No food was given (probably because it's only 50mins flight but I wished there were snacks or drinks given for us)"

Cons: "Prebooking a seat with Malaysian Airlines requires calling KL office which is always busy. It costs a lot if calling from the US, in addition to paying for the seats. It really turned me off."

Pros: "Attendants were very good"
Cons: "12 hrs in the air!!!"

Pros: "Crew was accommodating enough to provide for us during this cancelled flight."
Cons: "Better and open communications with what's going on. They were helpful and efficient but needed a clearer and more concise communication line to get us mobilized and ready to go."

Pros: "Staff!!!"
Cons: "Bathroom line"

Pros: "Excellent,"

Cons: "My checked bag did not arrive at my work city of Singapore. It took 2 days to be brought to my hotel despite my being told they would be on the next flight. I arrived back in Denpasar yesterday and, again, my bags are lost and I again I was told they would be on the next flight. I still do not have my bag. Seems to be a pattern with Malaysian Airways and I will avoid them in the future, Also, I left my Ipad plugged in at the Premier Lounge in Denpasar and realized it as I was boarding the plane. The Malaysian Air boarding staff got on radios and appeared to try to help by telling them to put aside for pick up upon my return. Yesterday, The Premiere lounge said they did not have it despite my name, email and phone number being written on the Ipad. Between Malaysian Air and the Lounge and their lack of concern and professionalism it was not a good trip. As One World Emerald member, I steer a lot of business towards these One World Airlines. I expect better treatment."

Pros: "Everything flowed smoothly."
Cons: "It would have been nice to have inflight entertainment within our seatbacks."

Pros: "Crew were awesome. Could not do enough for you. Very personable too!"
Cons: "Security at Adelaide very slow and under resourced."

Pros: "the staff were pleasant"
Cons: "the food was ok as I like spicy. But one mouthful of water and a small wine. soft drink, etc was not enough on a 4 hour flight. Leg room was very bad. I am average hight 5 ft 10 inch but could only sit sideways aas not enough room"

Cons: "Food is always the same - soggy noodles and chicken or bland spaghetti and wilted veg with soggy fish. Seats cramped. Wasn't informed of gate change until 30 minutes later. Crew efficient but a little lacking in hospitality department."

Pros: "Despite recent tragedies that led to loss of life and aircraft, the flag carrier of Malaysia seems to be well on the road back to good health and prosperity. This is a win-win situation all 'round. From being re-booked to an earlier flight by their impressive ground staff to excellent in-flight service and airmanship during the ride, the experience was truly one of the nicest airline experiences in recent memory. With improvements at MNL coupled with this fine experience, I now have another option to choose from when traveling by air both within SEA and beyond. Kudos to all."
Cons: "Though not MH's fault, having to queue for nearly 2 hours at KLIA to clear immigration formalities was an extremely rude welcome back here, considering that it took me less than 30 minutes in June to clear formalities at the "Budget Terminal.""

Cons: "They damaged MY OVER 400 Euro suitcase handle and said that they dont take any responsibility!!!"

Pros: "Latest informtion about the weither"
Cons: "Flight Costume"

Pros: "The staff were helpful, well trained, and friendly."
Cons: "The on-line check in (which their email says is mandatory for economy class--it's not) was buggy. I had to try three times before I was successful."

Cons: "3 hour delay Food quality could have been better"

Pros: "Efficient check in"
Cons: "Nothing"

Pros: "Flight was efficient & comfortable. Crew was friendly & helpful."

Pros: "The boarding and entertainment..."
Cons: "The food... and the lack of announcement to advise us on the delay"

Cons: "The first meal that was given was poor. a single roll for the fist of two meals offered on an 8 hour flight, is the poorest meal i have had on a flight of this duration."

Pros: "The food was nice."
Cons: "Nothing special on this flight. Entertainment system didn't actually work at the beginning for everyone on board and had to be rebooted. you would think everything would be thoroughly checked prior to a flight. It started to work about an hour later into the flight."

Pros: "The korean spicy chicken was delicious!"
Cons: "The 2 male flight attendants who served our rows did not smile once. Very unfriendly and seemed like they just wanted to do the minimum. We were also extremely unhappy that during check in was advised that our seats were not allocated together when we booked the tickets together and are also Enrich frequent flyer members. We had to demand to speak to a manager for them to change our seats."

Cons: "Only 3 hours to checkin prior boarding for business class. I waited for 2 hours foor checkin"

Cons: "boarding was awful 1 hour late and no information provided to waiting passengers staff nasty and indifferent and/or uninformed about what was going on"

Pros: "Crew was kind"
Cons: "Very bad smell in the cabin, and not very clean"

Cons: "I realize not always the fault of the airline themselves but the over 3 hour delay caused me to completely change my plans in KL."

Pros: "Line took 1 and a half hours to get through. Never again and I plane on going to Bali alot in the next 40 years."
Cons: "Nothing staff was rude"

Read more about Air New Zealand
COVID-19 information

Safety measures for airlines flying from Asia to Auckland

Airlines flying from Asia to Auckland have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Asia to Auckland

Mandatory masks

Masks required on board, masks provided on flights from Asia to Auckland

Social distancing seating

Middle seats unavailable to book on flights from Asia to Auckland

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Asia to Auckland

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