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Pros: In time take off. Early landing. Comfy seat

Cons: Nothing

Pros: I like the lady who checked me in.

Cons: First of all, your selection of food could be way better. You’re traveling between two places that have extensive access to rice - why is your gluten-free menu so poor? Your airline crew are scary and I’m worried that if there was a true emergency none of them would know how to get us off the plane safely.

Pros: The check-in was fast and either the plane aboard.

Cons: Not everybody on plane got service. We have waited on the plane for like 30 minutes for the plane start his way

Pros: no amazing crew and no warm and fuzzies

Cons: Pre bought meals and wasn't permitted hot chocolate for children. Eventually given and nothing said. On the journey over hot choc offered. Not a big deal. I think you fall down in customer service by not supplying a little like coffee and hot choc and a free snack. Possably will avoid flying Jetstar again. Service is paramount. And no entertainment available because it wasnt a long haul just a short haul though international. Mmmmm no to Jetstar i feel. I own a resort and i know what customer service must feel like.

Pros: Good cheap, no frills flight

Cons: We had to be bussed from the terminal to our flight in both Auckland and Sydney which made the flight delayed and thus me having to run for my connecting flight. Naturally my bags didn't make it past Sydney. There was no in flight breakfast or complimentary snacks nor was there any TVs for the 3 hour flight. Overall, not the best experience.

Pros: This particular flight was on time!

Cons: Cramp seats. Another 400 NZD for our luggage. It's not the typical 25 for checked bags!

Pros: On time

Cons: Nothing

Pros: I cannot say enough good things especially about the Air New Zealand staff on this flight, they were truly amazing, went above and beyond to help me and others. They were personable & caring! The seat was comfortable and the dinner was the best tasting airline food I have eaten in years. Happy!

Cons: I’m really not sure.

Pros: Crew was amazing, very attentive.

Pros: Crew were great!

Pros: Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent.

Cons: There were large black box type items underneath certain seats which impacted personal item stowage and leg room.

Pros: The crew were friendly and tickets were a great price

Cons: No legroom at all, very cramped

Pros: They cancelled return flight and were rude when I tried to rebook; they also weigh luggage and charge extra; had one kind agent who helped; won’t fly again and won’t use cheap flights

Cons: plane was over an hr late due to tire needing changing. Staff we unapologetic about it.

Pros: Was in an exit seat, and stewardess were both very friendly.

Pros: Nothing, never, ever go on Jetstar

Cons: No explanation, no time table, awful service.

Cons: The ridiculously excessive charge to check a bag at the check-in counter!!!! Outrageous behaviour by airlines to have a policy of ripping people off! Never again Jetstar!!!!

Pros: Crew and staff were nice.

Cons: Baggage fees are super expensive if you don't prepay. Can be as much as the flight itself. Be sure to prepay for your baggage!!

Cons: When booking with Kayak I was not given any prompt to pay for baggage. When I arrived at the airport at self check in I was shown no baggage allowance. the employee informed me it would be $70 for 1 checked bag. I do not know where they come up with this charge and think it is absolutely ridiculous that they can spring this unexpected and costly charge at you last minute. Normal baggage charges range from $25-$50 for 1 checked bag and this I could understand. $70 for a 1 hour and 5 minute flight is outrageous

Pros: Super quick, clean, professional. I love Jetstar.

Pros: Crew and staff were nice.

Cons: Baggage fees are super expensive if you don't prepay. Can be as much as the flight itself. Be sure to prepay for your baggage!!

Cons: The ridiculously excessive charge to check a bag at the check-in counter!!!! Outrageous behaviour by airlines to have a policy of ripping people off! Never again Jetstar!!!!

Pros: Nothing unless being over chargered gets me points when in heaven.

Cons: When I ordered the flight the process never gave me a chance to pay for bags like it did from Auckland to Christchurch. However, on the return flight when I went to check the bags in they said I would have to pay $210 for 2 bags. Thanks jetsatr and kayak for not having a good process to order a head of time. Won't use either again unless someone reads this and gives me a refund.

Cons: These short domestic flights are just a bus ride in the sky. Provided the simple service that was all that we needed.

Pros: It was wider than I expected.

Cons: Old.

Pros: On time departure/arrival

Pros: 3 hours delayed

Cons: Not even some food to wait

Pros: Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon.

Cons: Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good.

Cons: Very nice services

Pros: The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely.

Cons: I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats.

Pros: The crew was fine. the seats were not so comfortable in the economy.

Cons: More comfortable seats.

Cons: Flight was canceled.

Pros: Although the flight was delayed 20 minutes, the staff were efficient, polite and helpful with my elderly mum.

Cons: These short domestic flights are just a bus ride in the sky. Provided the simple service that was all that we needed.

Pros: It was OK

Cons: It would of been nice to know why we were delayed.

Pros: Kind staff, long flight but the attendant were super kind

Pros: The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely.

Cons: I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats.

Pros: Very prompt and efficient

Pros: The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay.

Cons: Nothing. The flight was efficiently run and seats comfortable.

Pros: Crew were awesome.

Cons: Free coffee as opposed to paying $4 for an ordinary coffee

Cons: tv entertainment,i wish i had realised that there was no TV for the children. .

Pros: Nothing - terrible airline

Cons: In flight entertainment, free water, less strict on carry on weight

Pros: Arrived ahead of schedule

Pros: The space!

Cons: Food

Pros: Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent.

Cons: There were large black box type items underneath certain seats which impacted personal item stowage and leg room.

Cons: Very nice services

Pros: Non stop flight

Cons: Staff not wake me up even after requesting they not wake me up to force feed a meal.

Pros: it was a short and very smooth flight. all the flight attendants were excellent.

Cons: the flight we originally had booked got cancelled while we were in line to check our luggage. luckily we were 3 hours early for the flight and were able to catch a sooner flight.

Pros: The cabin, crew and aircraft met and exceeded our expectations for this flight. Everything ran smoothly and we were both very impressed with this domestic flight. Thank you Jetstar!

Pros: Friendly and efficient.

Pros: Crew and staff were nice.

Cons: Baggage fees are super expensive if you don't prepay. Can be as much as the flight itself. Be sure to prepay for your baggage!!

Cons: When booking with Kayak I was not given any prompt to pay for baggage. When I arrived at the airport at self check in I was shown no baggage allowance. the employee informed me it would be $70 for 1 checked bag. I do not know where they come up with this charge and think it is absolutely ridiculous that they can spring this unexpected and costly charge at you last minute. Normal baggage charges range from $25-$50 for 1 checked bag and this I could understand. $70 for a 1 hour and 5 minute flight is outrageous

Cons: Didn't know about the low weight allowance for carry-on; glad you didn't weigh my bag ...

Pros: They charged us $200 baggage allowance when we got there. So much for booking my own flight. I was clueless on how their baggage fees work. Apparently you must pay for them BEFORE you get to the ticket counter. I will not fly with them again.

Pros: Good cheap, no frills flight

Pros: Good quick flight

Cons: N/A

Pros: Kind staff, long flight but the attendant were super kind

Pros: Super easy

Cons: One traveler was hit by car and injured prior to the trip. Could not get a refund from the airline.

Pros: The space!

Cons: Food

Cons: The landing was poor , almost to a point of dangerous . Too much turbulence during flight. And the drops should have been avoidable

Pros: Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent.

Cons: There were large black box type items underneath certain seats which impacted personal item stowage and leg room.

Pros: Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon.

Cons: Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good.

Pros: They cancelled return flight and were rude when I tried to rebook; they also weigh luggage and charge extra; had one kind agent who helped; won’t fly again and won’t use cheap flights

Cons: tv entertainment,i wish i had realised that there was no TV for the children. .

Cons: NOT BEING DELAYED - WHICH RESULTED IN ME ONLY GETTING AT HOME CLOSE THE 2AM IN THE MORNING WITH WORK STARTING AT 7AM!!!

Pros: The crew was very friendly & everything seemed clean.

Cons: Being able to gate check my stroller would have been really helpful. I’ve always been able to with other airlines & the website says you can so I was surprised that I couldn’t. Carrying two young kids & all the carry on luggage by myself through all the airports & international checkpoints without my stroller was *very* challenging. I would have planned differently had I known.

Pros: The price of the flight was good (without the bag)

Cons: Knowing that a bag cost $105 Au after I bought the ticket. I would have paid a bit more and just gone on Air New Zealand.

Pros: The lady at the check-in counter was very helpful!

Cons: The seat were pretty uncomfortable for a almost 4 hour flight. It felt like we were squeezed into a tuna can. Also was surprised there was not a movie playing or wifi available to pass the time on a long flight.

Pros: Everything went smoothly

Cons: The overcharge for baggage being slightly over weight

Pros: It was wider than I expected.

Cons: Old.

Pros: The pilot made such a smooth landing, it was one of the best I’ve experienced.

Cons: Probably just the delay and time management for boarding

Pros: Crew very helpful thanks. A bit rough to have to pay 4 baggage in top of paying 4 flight.On international flights, yr baggage is included in the price .

Cons: All perfect recomendable thanks

Pros: Check in was quick, but our flight was delayed. We received an email notification which helped. Of course we wish the flight wasn't delayed but having an extra hour in queenstown is amazing.

Cons: Delayed flight

Pros: Seats were fairly comfy

Cons: Who eats mandarins on a plane i ask you???

Pros: Arrived ahead of schedule

Pros: Please notify kayak customers at time of purchase the need to prepurchase the food. The flight ran out of non prepurchased food. Also, allow the kayak customer to purchase in flight entertainment at time of checkout if cheaper as it was for jetstar

Pros: It was OK

Cons: It would of been nice to know why we were delayed.