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Pros: The crew was fantastic. The airplane was perfectly clean and new.

Cons: There’s no entreterniment neither food or beverages.

Cons: Why are their flights always delayed?

Pros: Older plane with uncomfortable seat

Cons: The seat on the plane was old and uncomfortable

Pros: All were very good.

Pros: Their English, unlike US English, is a little hard to understand.

Pros: The plane was great!

Cons: Asked for an isle seat; was stuck in the middle. Way to long of a flight for that

Pros: wasn't able to incline my seat...

Cons: being able to incline my seat...

Pros: I always worry about Jetstar, bad experiences in the past. Just glad me and my luggage got to where we were meant to be!

Cons: Not having someone farting the whole time in the plane.

Cons: There're unoccupied rows, but still pack passenger together instead of offering the empty seats to couples.

Pros: The crew was fantastic. The airplane was perfectly clean and new.

Cons: There’s no entreterniment neither food or beverages.

Pros: Very friendly staff, speedy boarding, nice comments from the captain.

Pros: Flying Air NZ is a pleasure. You guys generally do a very good job. Even though the flight left late I was impressed with the Pilot announcement to allow connecting passengers to leave the plane first, and all others remain seated.

Cons: The flight left late, making it stressful to catch my connecting flight in Auckland.

Cons: The lack of communication with everything from queuing to board, to food allowance.

Pros: the staffs and the boarding experienve

Cons: Average service, too bad they are partnered/owned by Qantas

Pros: Good crew

Cons: Cheaper add booked luggage costs.

Cons: No complaints at all.

Pros: I got the bulkhead seat, so legroom was superb. The inflight dinner was also good (vegetarian gnocchi).

Pros: the staffs and the boarding experienve

Cons: It was the shortest flight of my itinerary. My last flight home. We sat on the plane for nearly 45 minutes before take off and it was late getting home. Totally ridiculous. Every flight in and out of Eugene is ridiculous like that

Pros: the crew were awesome, the food okay, it's the first time I've been able to say exellent to flying with air new Zealand today, the past trips have been stinkers, there crew really bad, they put us off flying with my own country's airline so sad, the first leg was cancelled because the flight got in late, with no txt or any warning before we got to the gate, so maybe we will just try them again, because this last trip from Christchurch has eased some of the past pain

Cons: The baggage handlers destoyed my case, there the same the world over because of the furious pace, they don't care for your posesions weather there precious or not, this is the real sad point when ones flying a lot,

Pros: A little cramped on the domestic flight, but for the hour or so from Christchurch to Auckland, it was acceptable. I was impressed that ANZ did a quick meal service on this short flight. The crew was great - very friendly and efficient.

Cons: Close quarters between seats.

Pros: Everything

Cons: Nothing

Cons: Huge baggage fees that surprised us.

Pros: Service personnel were polite and friendly.

Cons: Being charged for luggage and bags were damaged. Still waiting for results of claim

Pros: Nothing unless being over chargered gets me points when in heaven.

Cons: When I ordered the flight the process never gave me a chance to pay for bags like it did from Auckland to Christchurch. However, on the return flight when I went to check the bags in they said I would have to pay $210 for 2 bags. Thanks jetsatr and kayak for not having a good process to order a head of time. Won't use either again unless someone reads this and gives me a refund.

Cons: I couldn’t get the seat to recline.

Pros: The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay.

Cons: Nothing. The flight was efficiently run and seats comfortable.

Pros: Amazing crew

Pros: Food was reasonable and staff as amazing as ever.

Cons: The flight was extremely packed making the experience a bit less comfortable. The transit through LA was chaos, although and explanation was given including an apology.

Pros: Although the flight was delayed 20 minutes, the staff were efficient, polite and helpful with my elderly mum.

Pros: Nothing, was not booked on flight I "purchased", kayak search redirects to scam website

Cons: Justfly.com is a scam website, don't use them!

Pros: Was in an exit seat, and stewardess were both very friendly.

Pros: tons of leg room in emergency aisle + fast on/off loading of plane

Cons: weird boarding via bus that was kinda annoying

Cons: You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!

Pros: Everyone was very friendly and accommodating. Seats were comfortable and roomy. Food was delicious served by real professionals.

Pros: Can’t remember

Cons: Food selection specially for vegetarian

Pros: Very prompt and efficient

Cons: I didn’t really like the fact that we had to pay for seats.

Pros: The crew was really nice.

Cons: All snacks & drinks cost extra on Jetstar.

Cons: Average service, too bad they are partnered/owned by Qantas

Cons: Time

Pros: The plane was great!

Pros: Crew were great!

Pros: Crew were fantastic

Cons: Entertainment choices

Cons: I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland.

Pros: Everything went smoothly as scheduled.

Cons: The waiting

Pros: Not much. 1hr 5min flight was 1 hr 10 min late. The cabin crew seemed disinterested.

Cons: The crew was poor. One chewing gum, another picking her hair/head throughout the flight like she has nits. The third lolling around and chatting/gossiping to the others. This is a short flight. The least they could have done was behave professionally.

Cons: The attendants at the desk for check in were rud. The flight was delayed. No service, food or entertainment during the flight

Cons: There're unoccupied rows, but still pack passenger together instead of offering the empty seats to couples.

Pros: Crew solid n friendly enough

Cons: Seats too tight n cramped

Pros: Things generally went well on this flight; you never know what you're going to get, and this was successful- all went well!

Cons: Wasn't all that bad!

Pros: Very prompt and efficient

Cons: Asked for an isle seat; was stuck in the middle. Way to long of a flight for that

Cons: Flight was delayed by 45 minutes due to **insert one of many excuses here** and then Jetstar misplaced my luggage ( I arrived at 3 pm into Melbourne and my luggage arrived 10.30pm so I spent one of my two nights waiting for the bag to show up)

Cons: The flight is long

Pros: The crew was fantastic. The airplane was perfectly clean and new.

Cons: There’s no entreterniment neither food or beverages.

Pros: Although the flight was delayed 20 minutes, the staff were efficient, polite and helpful with my elderly mum.

Cons: Boarding routine Space available

Pros: Smooth boarding and landing. Flight time is great. Not very many disruptions in the overnight flight.

Cons: The check-in process is overly long. Being a low cost carrier doesn't mean you need to sacrifice efficiency on this part. This could be much smoother with an automated bag drop are for international flights or a check-in at the oversized X-ray machine (since so many people bring skis & surfboards.

Pros: The price is in good relation with the quality of service.

Cons: The attention of the flight coordinator was poor, is a gross person under pressure and with really bad manners

Pros: Early departure, smooth operation, efficient service

Cons: Seats a bit close for Clive’s 6 foot frame

Pros: All goid

Cons: Na

Pros: Wifi

Cons: Plane was too hot near the end during a holding pattern

Pros: Comfort

Cons: No entrtainment available

Cons: Although i requested Halal food, way in advance when i booked my flights, Non was provided.

Pros: Legroom

Cons: Late

Pros: We flew with Air New Zealand a few times during our trip and every flight was absolutely perfect. Staff was nice and helpful, the cabin was comfortable and everything from checking in to walking off the plane was easy.

Pros: The airline and staff appear to be friendly and efficient

Cons: Seating in economy is tight. You really cannot move without annoying the passengers on either side. This also makes eating difficult.

Cons: Koru club boards too late. If you're in rows 10 back then all the luggage space is taken.

Pros: All were very good.

Pros: Courteous staff from checking in to departure. Flight was short but on time and smooth. Perfect!

Cons: Arbitrary singling out of passengers for baggage weight violations when majority of carry-on bags weren't to regulation for most passengers. Exorbitant fees for checking bags at gate.

Pros: Easy boarding in Queenstown and the flight staff was friendly and helpfull.

Cons: Thier bag fees are outragous. It was extreemly difficult to find thier allowances online and we ended up paying more than our ticket price to check our bags. If it was more clear what the fees are, we would not have chosen Jetstar. I would recomend going with New Zealand Air over Jetstar hands down.

Cons: I wish the land staff can be not so discriminative and please stop personal threaten against customers. Their bag drop leader Racheal is the most horrible person I have ever met in my life. Because of this horrified experience, I would never take Jetstar again.

Cons: Check and bag drop. Four people stood at the desks waiting til The exact min two hours before to drop bags. Time came they ignored everyone and they finally started. They were not that kind. They could take some lessons from NZ air.

Cons: Our departure was 30 minutes late.

Cons: cost of going over baggage weight was extremely high