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Cons: Flight from Napier to Auckland was delayed

Pros: They charge extra for a seat, carryon bags, soda... most expensive carrier

Cons: Boarding

Cons: I didn’t really like the fact that we had to pay for seats.

Pros: Can’t remember

Cons: Food selection specially for vegetarian

Pros: Crew was okay. Nothing special but not bad.

Cons: The WiFi didn’t work! Don’t advertise it if it is not working. Even setting it up is far too much work/confusing.

Pros: The crew was wonderful, very hospitable and friendly.

Cons: The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs.

Pros: Flight was good. Good snacks and beverages. There was no entertainment so we were on our own.. Plane was comfortable

Cons: The cabin baggage restrictions are very, very strict. 7kg (15lbs) limit for carryon combined with your personal item. So strict that they take the time to weigh your luggage before going through the gate. Very frustrating because a small case already weighs up to 6.2lbs. Add your chargers, camera, phone, voltage converter, book and you are over the limit. Flight attendants were grumpy and the over head storage was occupied by the flight attendants personal belongings and items for the plane. Very little space for our 1 carryon.

Pros: It landed safe.

Cons: You have to pay for everything... water, blanket and so on. Air conditioning is quite cold, so if you don’t bring warm clothing you might conceder to buy the blanket.

Pros: Very easy flight, especially the Wellington airport part, with polite and efficient security.

Cons: Nothing, it’s a LCC on a short flight doing its job very well. Pity my legs are longer than the distance between the seats though.

Pros: :)

Cons: :)

Pros: Boarding was easy

Cons: Been ontime

Cons: Baggage process is dumb.

Pros: it was a short and very smooth flight. all the flight attendants were excellent.

Cons: the flight we originally had booked got cancelled while we were in line to check our luggage. luckily we were 3 hours early for the flight and were able to catch a sooner flight.

Pros: They charged us $200 baggage allowance when we got there. So much for booking my own flight. I was clueless on how their baggage fees work. Apparently you must pay for them BEFORE you get to the ticket counter. I will not fly with them again.

Pros: Easy well organized airline

Cons: We had to be bussed from the terminal to our flight in both Auckland and Sydney which made the flight delayed and thus me having to run for my connecting flight. Naturally my bags didn't make it past Sydney. There was no in flight breakfast or complimentary snacks nor was there any TVs for the 3 hour flight. Overall, not the best experience.

Pros: Nothing.

Cons: They charged us $140 to check two carryon-sized bags (which we were able to fit in overhead bins on all of our other flights during the trip). VERY disappointed. It was either abandon our carryons, or pay the $140. We felt like we were held hostage by this airline's policy and will never fly with Jetstar again.

Pros: Note too expensive

Cons: Jet star wanted to charge us $60 at gate for our hand bags after we checked our two carry on bags with 10kg balance. Very confusing baggage policy for people originating from USA

Pros: Could get rebate by phone.

Cons: Were slow to let us know that flight was cancelled and that it could not be rescheduled for a few days. Had to personally book on another airline--missed two earlier flights on the other airline due to Jetstar's delay.

Pros: Carryon luggage is restricted to 7 kg. Conflicts with worldcstandards and then they apply it to foreigners, but not to Kiwis! They would not let me take on my roller bag, but many locals got to! 9

Cons: See above

Pros: Nothing, never, ever go on Jetstar

Cons: No explanation, no time table, awful service.

Cons: The ridiculously excessive charge to check a bag at the check-in counter!!!! Outrageous behaviour by airlines to have a policy of ripping people off! Never again Jetstar!!!!

Pros: Staff apologized for slight delay due to weather which was no big deal. Fast boarding because they use the front door and aft door.

Cons: I overpaid for my checked luggage and couldn't get a refund. I prepaid. You might as well tell people if you are bringing a suitcase, you have to pay. Ticket price should include one suitcase up top 15 kg- 20 kg.

Pros: Nothing.

Cons: Not being scammed on bag charges.

Pros: Very prompt and efficient

Pros: Crew were fantastic

Cons: Entertainment choices

Pros: Sat in business class pods. Best flights we’ve ever taken !

Cons: Nothing

Pros: Friendly crew, well flown, good boarding procedure

Cons: Flight was about 10 mins late due to "paperwork"

Pros: Long flight, lots food, good experience

Cons: Was in economy so it is what it is

Pros: The seat was ok. The cabin crew good

Cons: The food options both free and purchased.

Pros: The crew were excellent. Seating ok.

Cons: The flight could have been better if there was entrainment on the Boeing 464 return flight from Brisbane to Perth for the travellers that do not know how to use a laptop, IPad etc.

Pros: Although the flight was delayed 20 minutes, the staff were efficient, polite and helpful with my elderly mum.

Pros: Very easy flight, especially the Wellington airport part, with polite and efficient security.

Cons: Nothing, it’s a LCC on a short flight doing its job very well. Pity my legs are longer than the distance between the seats though.

Cons: Flight from Napier to Auckland was delayed

Pros: flight smooth with bad weather, competent pilots

Cons: Bagage fee extortion, we were a family of four and had to pay $200 US dollars for 4 bags because it was not paid online. I wasn't sure what everyone was bringing yet when I booked tickets. the baggage agent told us it would have been less than ten dollars per bag if booked online. I can see doubling the price but not quadrupling... the luggage is still boarding the plane, whether you pay 10 or 50 dollars, it doesn't change anything other than they make more money off of the passengers.

Pros: Return flight was not full, extra space to stretch

Cons: Had to carry carry-on suit case up and down stairs when boarded the plane. Based on the seat, half of the passengers boarded through regular ramped hall way, half boarded through back door that went downstairs to get out of the building, then up the stairs to the airplane. In Auckland airport international terminal, all passengers had to weight their carry-on and personal bags, and if it's more than seven kg, you have to check it in. This was the first time I experienced that. I bought gifts in the airport and planned to buy more. Our carry ons were a few kg over the limit, and we were sent back to the check in counter, where we just got our boarding passes and no warnings were given. We were lucky we had plenty of time during this transfer to go through all the back and forth hassles. Paying the extra $$ for the surprise check ins was not pleasant. There was another scale at the gate counter, which totally cancelled my shopping plan. To be fair, weight limit was not enforced when we boarded the plane, but you never know when that scale will be used. During the flight, I asked a flight attendant for water, and she told me to get it myself pointing the curtain half a plane away. Another new experience. This was the first time we took Jetstar, and on the way to New Zealand, we didn't feel it was too much different from the other airlines we flew before except you have to pay for everything from a cup of tea to meals and entertainment, and of course we didn't go through Auckland. The return trip really made us realize you get what you pay for.

Pros: Flight was on time

Cons: we paid some NZ 200 to take luggage 38kg When I booked I did not realize that the allowance was 8kg only. The explanation for the high rate was that we should have informed Jetstar earlier. But.. how to change this when travelling ? This was the only nasty surprise during our 35 days stay in NZ Some warning on your website or lower rates are necessary regards Max

Pros: Crew was professional

Cons: Their fees are outrageous. Great initial price, but once you add in normal baggage fees, price was higher. Once and done. Won't fly Jetstar again

Pros: As always Jetstar knocked it out of the park. Great crew and service. On time despite a passenger issue that was handled extremely delicately and professionally. This is a budget airline with a full service attitude. Never ever have they let me down.

Cons: Nothing. Everything was first class.

Pros: Short flight, but they fed us great food, great service, even good wine.

Pros: Food, comfort interior, and fast check-in processes. In fact the check-in staff are great and very friendly

Cons: Helpful and more smiles will be very useful. Upgrade the entertainment will be great.

Pros: The crew was very good! Gave us a lot of snacks. Bathrooms were clean and crew passed out hygiene kits.

Cons: Need more than 1.5 meals for a 14 hr flight. Plenty of snacks were given.

Pros: The staff are always so friendly, and even though we had to return to the airport due to a plane fault, the airline handled things very well. Loved free wifi

Cons: Qantas’ fleet is a bit sad and aged and needs to be a little bit more modern. I don’t think I’d chose to fly qantas if I had the choice... boarding is weird, almost half the plane has “priority” boarding and they board everyone together so there’s honestly no perk to being a premium airline member

Pros: Not much

Cons: Everything

Pros: Crew and staff were nice.

Cons: Baggage fees are super expensive if you don't prepay. Can be as much as the flight itself. Be sure to prepay for your baggage!!

Pros: On time

Cons: Nothing

Cons: This fight was cancelled because of an engine problem. This is understandable and we know it happens. The problem was we had to book another flight immediately with another airline in order to make the other connecting flights to complete our trip home. Jetstar only was going to refund the amount of the cost for their flight and not the difference for a new flight as well. The new flight with New Zealand air cost us double what our original flight with Jetstar cost. We incurred an additional unplanned cost of over $1000. We would like to be reimbursed for the additional costs! We feel like this is the responsibility of Jetstar to its customers.

Pros: The crew was wonderful, very hospitable and friendly.

Cons: The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs.

Pros: I cannot say enough good things especially about the Air New Zealand staff on this flight, they were truly amazing, went above and beyond to help me and others. They were personable & caring! The seat was comfortable and the dinner was the best tasting airline food I have eaten in years. Happy!

Cons: I’m really not sure.

Pros: crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks

Cons: Nothing

Pros: Free WiFi - was great and fast

Cons: Pity we paid for Qantas but still has JetStar service with pay for all drinks and food.

Pros: Initial low fare

Cons: Over charge for baggage when checking at airport Actually charge for WATER on flight.

Cons: We were charged $215 at check in to check our luggage because we hadn't "ticked" that we'd be bringing luggage when we purchased our tickets. We purchased our tickets on Kayak and never were we warned or even been informed that this would be the case. The fee for baggage turned out to be $70 per bag plus $15 per Kg for each Kg over 15 Kg. Which is absurd. Any regular flight allows bag up to 23 Kg before additional charges. This is extortion. Yet there was nothing we could do unless we wanted to leave our bags in Queenstown.

Pros: Check in was quick, but our flight was delayed. We received an email notification which helped. Of course we wish the flight wasn't delayed but having an extra hour in queenstown is amazing.

Cons: Delayed flight

Pros: Crew were very helpful

Cons: First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good

Pros: Comfortable flight and service

Pros: Staff friendly and helpful

Cons: My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops.

Pros: The seat was super uncomfortable and they switched out flights 3 times so the layovers were extremely long.

Cons: Not switching our flights three times and not accommodating us like we had originally paid for.

Cons: The ridiculously excessive charge to check a bag at the check-in counter!!!! Outrageous behaviour by airlines to have a policy of ripping people off! Never again Jetstar!!!!

Pros: It was cheap and I got what I paid for.....

Pros: Check in people were great. Staff very cheerful thanks.

Pros: Flight was on time

Cons: we paid some NZ 200 to take luggage 38kg When I booked I did not realize that the allowance was 8kg only. The explanation for the high rate was that we should have informed Jetstar earlier. But.. how to change this when travelling ? This was the only nasty surprise during our 35 days stay in NZ Some warning on your website or lower rates are necessary regards Max

Cons: Flight was 90 minutes delayed for "maintenance requirements" (the inbound flight arrived late as well), and my one checked bag was not loaded.

Pros: Amazing crew, food, and experience.

Cons: NA

Pros: Crew were great - some in cabin entertainment would have been great. Or since it was available for phone this should have been explained.

Cons: Allow power outlets for the mobile phones if movies were accessible

Cons: On time boarding and availability of inflight entertainment.

Pros: It landed safe.

Cons: You have to pay for everything... water, blanket and so on. Air conditioning is quite cold, so if you don’t bring warm clothing you might conceder to buy the blanket.

Cons: Everything.

Pros: Nothing, was not booked on flight I "purchased", kayak search redirects to scam website

Cons: Justfly.com is a scam website, don't use them!

Pros: For that price it was a great flight

Pros: The plane had few people so it was quiet.

Cons: Meal was very average, captain speakers were very low and we couldn’t hear. The landing was rushed and rough even though it was good weather and plenty of space to slow down aircraft. No entertainment or offer to purchase/rent. The flight was delayed and we arrived one hour later.

Pros: The seat was ok. The cabin crew good

Cons: The food options both free and purchased.

Pros: Everything was great. On time and very nice service Thanks

Pros: Crew were very attentive and polite. Better than Singapore or Air NZ.

Cons: Self check in was chaos. Labeling suitcases was difficult to do yourself and many needed help. If you didn't follow instructions to the letter the auto reader didn't work. Many were very frustrated including Virgin staff who were clearly run off their feet trying to cope. Scrap the system .

Cons: Be sure to book your luggage in advance to avoid high fees.

Pros: It landed safe.

Cons: You have to pay for everything... water, blanket and so on. Air conditioning is quite cold, so if you don’t bring warm clothing you might conceder to buy the blanket.

Cons: Delayed so long.

Cons: cost of going over baggage weight was extremely high