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Pros: Crew very friendly and helpful

Cons: Delayed because of a sick passenger

Pros: The flight attendants were kind and attentive and professional. I enjoyed being able to watch movies of my choice. Great selection of entertainment available. Food was good and the Hagen Daze ice cream was a great surprise!

Cons: I’m thin but 177cm tall (long legs) so the seats were wide but leg room was uncomfortable for me. Also, the posture of the seats are not good for spinal or neck alignment so, again not comfortable. No support for the lower back and very limited reclinablity.

Pros: Friendly, cheerful crew. Clean plane & good entertainment. Food was hot & decent.

Cons: More food, drinks & snacks. Especially on such long flights.

Pros: new seating arrangement is nice

Pros: Comfortable seats and entertainment

Cons: Food even for short flights

Pros: I paid $190 for extra legroom for an economy seat by an exit door, however the remote for the entertainment screen encroached an inch on the already VERY narrow seats - I'm six foot three and 215 pounds and both hips were in full pressing contact against the sides of the seat - TOO NARROW!

Cons: Seats too narrow in Economy.

Pros: The friendliness of the staff.

Cons: Seats are not exactly comfortable for a long flight

Cons: My seat would not recline.

Cons: Better food

Brilliant

Pros: Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear

Cons: Even though our baby has broken leg our stroller was not delivered to Hongkong so we had to carry our baby whole afternoon on hands..also after arrival from Hongkong to DPS Bali one of our suitcases was destroyed- very bad experience

Pros: Reverse herringbone seating is always one of my business class seating favorites. The crew was quick and efficient. We arrived on time for both the outgoing and return flights.

Cons: Food was lacking. Our outgoing flight had much better food than our return. For example, they provided two or three snack options on the outgoing flight. They only had an asian soup for our return. Since we left at 1:00 am, I slept through the dinner and woke up about six hours later quite hungry.

Pros: Food and seat was great.

Cons: Wheelchairs took a long time to pick us up

Cons: Ok perfect will do it again

Pros: Great crew and service

Cons: No good beer selections and the water had a bad taste l.

Cons: They did not provide water very frequently in flight. Food was satisfactory.

Cons: The sound at my seat didn’t work so I had a a 14 hour flight with no soundtrack. I watched one Japanese movie with subtitles and then gave up

Pros: Airport checkin crew sucked, in-flight crew were fantastic!!

Cons: They made me check my carry on for a flight that was MAYBE 50% full... ANd If the ground handlers were actually awake when we landed in Vancouver... took 43 minutes for the first 5 bags to come out.... and another 7 minutes before anymore... WTAF!??