Traveller reviews
Overall rating
7.3
Good
Based on 831 reviews
Boarding
7.5
Comfort
7.3
Crew
7.7
Entertainment
7.5
Food
6.9
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Cathay Pacific information
| IATA code | CX |
|---|---|
| Routes | 167 |
| Top route | Hong Kong Intl to London Heathrow |
| Airports served | 75 |
| Top airport | Hong Kong Intl |
Cathay Pacific traveller reviews
Pros
"Good and service very nice"
(in 167 reviews)
"It was a good flight."
(in 188 reviews)
"The crew was very nice."
(in 241 reviews)
Cons
"god food and movie selection"
(in 16 reviews)
"Food was not great."
(in 246 reviews)
"Especially on such long flights."
(in 30 reviews)
Recent reviews
Traveller rating
55
13
16
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Find reviews that mention:
great crew
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2.0
I traveled to Singapore for 5 days, I didn’t receive my luggage until the 3rd day. When I received my luggage was broken which they fixed it supposedly. I never had such a poor experience with the any other airline. I honestly think it should be a compensation for all of my losses and suffering that I went through.
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10.0
Could hve been cheaper
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4.0
i booked vegetarian hindu meal for my flights from delhi to hong kong, and hong kong to los angeles. on first flight, they said that they do no have my meal information. thank fuilly some veg meals were still left and i could eat. However, on second flight they game me hindu non vegetarian meal, and I ate shrimp without knowing. pathetic.
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10.0
The staff were excellent considering it was a jam packed flight. We had to wait nearly an hour for our baggage to appear on the carousel. That was a real shame.
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2.0
This wasn't even a Cathay flight, it was Lufthansa and I didn't earn any asia miles
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10.0
Same with previous comments
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2.0
I booked this through Travelgenio and requested a cancellation due to COVID related impact. Their customer service was absolutely terrible and they informed me after the flight had departed that they could not cancel my ticket. Worst experience, will never use them again. Strongly reconsidering using Kayak in future given how poor the travelgenio experience has been.
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10.0
Cons: The flight delay could have been announced over the speakers
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10.0
Pros: Non-disruptive 15-hour red-eye flight from Hong Kong to New York was appreciated. Smooth and comfortable flight, no complaints here.
Cons: In-Flight Wi-Fi was not available once reaching the continental United States.review from
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10.0
Pros: Everthing was up to the mark
Cons: Everything was satisfactoryreview from
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10.0
Pros: Everything was amazing
Cons: Everthing was greatreview from
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7.0
Pros: Meals, comfort, and crew all above average.
Cons: Nothing reallyreview from
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4.6
Cons: It was too hot in the plane.
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10.0
Pros: Customer service is amazing!
Cons: Keep up the great work!review from
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7.6
Pros: Great food, entertainment options and personal space
Cons: Crew left something to be desired. Didnt check on anyone or "make the rounds", I had to get up and seek them out. Went almost 12 hours between meals and seemed annoyed when I asked for foodreview from
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9.3
Pros: The seat is comfortable.
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7.3
Pros: Staff was great and very helpful
Cons: If they didn't change my flight for 2 hours earlier.review from
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7.6
Cons: I wish there was air conditioning. It was very warm ok the plane.
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8.0
Pros: Food and beverage
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8.0
Pros: Late departure but kept informed. Food good.
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7.3
Pros: Boarding was quick and easy. Blankets and pillows were ample and already at the seat.
Cons: Food was worse than what I had come to expect from Cathay Pacific. Drinks were less frequent. Restroom facilities were not well kept over the course of the flight.review from
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9.0
Cons: Misdirected at upper entrance.
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9.0
Pros: A great flight with friendly staff, comfy seats, good food, and great inflight entertainment.
Cons: The international transfer process at Manila airport was the worst I’ve ever seen. They had about 20 people standing at a desk for about 90 minutes with no explanation as to what was going on. In that time, nobody was released to go to their gate, but they wouldn’t explain what was happening. There were about 10 airport staff standing there, mostly doing nothing. The process was inefficient, to say the least. There was no place to sit, no toilets, no order to any of it. In most international airports, after you deplane, you just walk to your next gate. There seemed to be no logical reason for that awful experience. It would have been much faster to go through customs and then go through security, walking directly to the gate.review from
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10.0
Pros: Great service
Cons: N/Areview from
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10.0
Pros: Great crew
Cons: N/Areview from
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5.3
Cons: The fish is terrible - no matter it is regular or low salt meal.
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6.0
Pros: This flight left nearly an hour late, which at 1 AM really hurts. The crew were ok, but the flight seemed understaffed, and our service in premium economy was pretty ordinary.
Cons: Total gong show getting to our connecting flight in HK, but Cathay Pacific got us there with only seconds to spare.review from
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6.3
Pros: Seats were very comfortabe
Cons: Food was not great. It took over an hour for the bags to come through at JFK.review from
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6.3
Pros: Seats were very comfortable and so were the entertainment options
Cons: The food was really sub-par in terms of quality. Also the it took over an hour for bags to come through which if we are flying business is a little sub-parreview from
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6.0
Cons: They fed us expired food. Expired ice cream and expired yogurt. They could not put my wife and me together and I believe that it violates a new law passed by Senator Chuck Shummer. It made it difficult for me to get her medicine to her. On a short flight it wouldn’t matter as much. But we had to endure it for 15 hours. They only fed us two meals instead of 3. Other airlines put a sticker in front of you if you slept through the meal time.
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Flight status
Cathay Pacific route map
Top airports served by Cathay Pacific
- Hong Kong Intl Airport (HKG)
- Taipei City Taiwan Taoyuan Intl Airport (TPE)
- Shanghai Pu Dong Airport (PVG)
- Bangkok Suvarnabhumi Airport (BKK)
- Singapore Changi Airport (SIN)
- London Heathrow Airport (LHR)
- Beijing Capital Airport (PEK)
- Tokyo Narita Airport (NRT)
- New York John F Kennedy Intl Airport (JFK)
- Manila Ninoy Aquino Intl Airport (MNL)
- Sydney Kingsford Smith Airport (SYD)
- Osaka Kansai Intl Airport (KIX)
- Los Angeles Airport (LAX)
- San Francisco Airport (SFO)
- Kaohsiung City Airport (KHH)
Cathay Pacific contact information
- CX IATA code
- +800 2747 3333 Call
- cathaypacific.com Visit
Overview of Cathay Pacific
Cathay Pacific is a global leader in transcontinental and controls operations from its hub in Hong Kong. It serves more than 45 countries and flies to every inhabited continent apart from South America. The airline appeals to a wide range of customers from across the world, with scheduled flights based around most major destinations.
In 1998 it partnered with Qantas, British Airways, American Airlines and Canadian Airlines to become founding members of the oneworld alliance. The association helps Cathay Pacific link to a broader global network, using their gateway destinations in North America and Europe to reach smaller cities. Customers can benefit from smoother transfers on connecting flights. Additional destinations are available in China through the carrier’s subsidiary Cathay Dragon.
To accommodate long-distance transcontinental routes, Cathay Pacific operates an entirely wide-body, dual-engine fleet. A combination of Airbus and Boeing aircraft are used. Following on from being the launch airline for the Boeing 777-300 series, it continues to be one of the largest operators of the aircraft in the world. Several of the fleet are decorated in a dark grey oneworld livery, while others feature the company’s logo on top of a dark green base.
There is a wide range of cabin class options that include Economy, Premium Economy, Business and First Class. Passengers in Premium Economy and above are supplied a glass of champagne upon boarding. Ergonomically designed seats in the Business section offer power outlets and adjustable lighting to make working on-the-go easy. In First Class you will find a flatbed that fully reclines and is fitted with a 500 thread duvet. An Aesop amenity kit ensures traveling won’t make you look tired.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.