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Pros: The crew was very nice, but not very professional. Food and comfort in business class was pretty good.

Cons: Departure - there was no gate number shown for long time, but in 15 minutes after the gate number appeared on the list, there was announcement, that gate was going to close. Arriving - it took more than an hour to get out of the plane after we landed. No announces about why and how long...

Cons: There was a metallic can opener in food Crew does not speak english Toilets really bad

Pros: The price was amazing and the hard product is decent for what you pay.

Cons: Food and entertainment could use improvement.

Pros: The plane didn't crash. The flight left on time.

Cons: The staff were fine but not overly friends. We had to circle the airport over Okinawa for roughly 30 minutes before landing due to flight traffic. When an elderly gentleman stood up to use the rest room, the staff shouted at him to sit down. That could have been handled much better.

Pros: The flights were fairly punctual. We had a delay in landing at our destination but this was due to the airport, not the airline. The food was good for airline food.

Cons: The seats are small and have a strange design. I am not overweight but was unable to sit comfortably throughout the flight. The staff were fine, but not overly friendly.

Pros: nothing.

Cons: being able to sit together the first flight since we booked months in advance, my seats were broken both flights in the recline position, and the crew kept getting upset with me for it, we were constantly skipped for water even during meal times.

Pros: I was able to sit with my other passenger but I had to arrive 4hrs early.

Cons: being able to sit together the first flight since we booked months in advance, my seats were broken both flights in the recline position, and the crew kept getting upset with me for it, we were constantly skipped when crew was asking if anyone wanted water, even during meal.

Pros: NA

Cons: NA

Cons: Weather delay ended in hours in line to transfer in Shanghai, complete with irate screaming customers. There was no organization whatsoever at the airport in Shanghai, so no one knew where to go or what to do. A 17 hour trip turned into a two day trip, with a 24 hour delay in Shanghai.

Pros: Nothing

Cons: When boarding need better arrangements, very unorganized.

Pros: The amenity Kit for the business called my attention. Well chosen and good.

Cons: The temperature of the cabin was terrible. too hot in a flight of 14hours

Pros: Return trip meal was significantly better than on the outbound leg.

Cons: Substantial condensation poured on me while taking off. The flight attendant wiped the surfaces, but seemed less concerned about me.

Cons: Boarding was chaotic and lack organization. Limited drink selections and should include club soda. Food was bland!

Pros: Terrible service wont fly with them again

Cons: The food box had two bread-like items (a pastry and a cake bread item). I wish the food provided was more diverse in nutrition.

Cons: The food box had two bread items (a roll and a cake). I wish the food boxes were more diverse in nutrition.

Pros: Ok

Cons: Customer service and organization could improve.

Pros: Seat was great

Cons: Food was horrible, can be better

Cons: Well, I missed my flight. So that’s why

Pros: On board crew were amazing

Cons: Check in crew were rude and awful

Pros: N/A

Cons: Kayak did not act or inform me of the need for a visa following a change in flights that occurred 12 days before flight. For this reason, my trip was canceled.

Pros: crews are good

Cons: entertainment

Cons: I wasn't able to take this trip (which was supposed to be my return flight). They wouldn't let me on the plane because my boarding pass didn't EXACTLY match my passport (which doesn't have my middle name). Not only did they cancel this flight, but also my return flight. Worst travel experience ever.

Pros: Entertainment options

Cons: On time flights and more patient flight attendants!

Pros: Absolutely nothing

Cons: Just a crappy experience. This airline is absolutely the worst. Spend a couple more dollars and fly Cathay or any other airline. I’m a 3 million miler and there’s no fare low enough for me to fly this dog airline again. Shame on Delta for partnering with them!