Avg. flight duration | 1h 22m |
---|---|
Flights arrive in | Auckland Intl |
Flights depart from | Christchurch |
Flight price | $51 |
Distance | 746 km |
Airlines | Jetstar, Air New Zealand |
Pros: Ground staff and attendants were great!
Cons: No entertainment and have to pay for food, not even a drink.
Pros: Friendly and efficient.
Pros: This particular flight was on time!
Cons: Cramp seats. Another 400 NZD for our luggage. It's not the typical 25 for checked bags!
Cons: Huge baggage fees that surprised us.
Cons: Delayed, delayed, delayed, cancelled
Pros: Cabin crew was fantastic! Inflight experience was woderful.
Cons: Airport personnel were very unhelpful. When I asked them a question, they told me to come back later. I came back at the time they said to and they told me they don’t have time for me. I need to come back another time. I went to another gate agent and she told be to go downstairs to the check in counter for help. That would have taken 2 hours. I called customer service and they answered my question quickly. I just wanted to know if I would be charged a fee to change my flight.
Pros: The usual "shuttle" flight between chc and akl.
Cons: Terrible customer service.
Pros: Everything, felt safe
Cons: Nothing
Cons: Air NZ serves the special meals first but never offers passengers a drink. By the time the meal and drinks trolleys come round for the rest of passengers, most people have eaten their special meal.
Pros: Friendly and efficient.
Cons: Awful flight Awful service We had to pay for our luggage twice the ticket value The check in supervisor charged us 70$ per bag instead of 17$ for an excuse that they have opened the check in already while we arrived an hour before the flight, the exact time we should be at a domestic flight. And he said he could not do nothing about it Not to mention that we ourselves works at the airport at our country and know exactly how it works we surely not gonna use any of your service again !!
Pros: Nothing, never, ever go on Jetstar
Cons: No explanation, no time table, awful service.
Pros: We arrived to the airport 2.5 hours early which was too soon to check in. Instead of making us wait, the Jetstar attendant offered us an earlier flight. Very accommodating and thoughtful! Thanks so much Jetstar!
Cons: N/A
Pros: Return flight was not full, extra space to stretch
Cons: Had to carry carry-on suit case up and down stairs when boarded the plane. Based on the seat, half of the passengers boarded through regular ramped hall way, half boarded through back door that went downstairs to get out of the building, then up the stairs to the airplane. In Auckland airport international terminal, all passengers had to weight their carry-on and personal bags, and if it's more than seven kg, you have to check it in. This was the first time I experienced that. I bought gifts in the airport and planned to buy more. Our carry ons were a few kg over the limit, and we were sent back to the check in counter, where we just got our boarding passes and no warnings were given. We were lucky we had plenty of time during this transfer to go through all the back and forth hassles. Paying the extra $$ for the surprise check ins was not pleasant. There was another scale at the gate counter, which totally cancelled my shopping plan. To be fair, weight limit was not enforced when we boarded the plane, but you never know when that scale will be used. During the flight, I asked a flight attendant for water, and she told me to get it myself pointing the curtain half a plane away. Another new experience. This was the first time we took Jetstar, and on the way to New Zealand, we didn't feel it was too much different from the other airlines we flew before except you have to pay for everything from a cup of tea to meals and entertainment, and of course we didn't go through Auckland. The return trip really made us realize you get what you pay for.
Pros: The flight was delayed, but the agent bumped us on an earlier flight to accommodate our connections without even asking. No entertainment service, and the flight was short so by the time we were to be served it was ready for landing.
Pros: Super quick, clean, professional. I love Jetstar.
Pros: Nothing, never, ever go on Jetstar
Cons: No explanation, no time table, awful service.
Cons: This fight was cancelled because of an engine problem. This is understandable and we know it happens. The problem was we had to book another flight immediately with another airline in order to make the other connecting flights to complete our trip home. Jetstar only was going to refund the amount of the cost for their flight and not the difference for a new flight as well. The new flight with New Zealand air cost us double what our original flight with Jetstar cost. We incurred an additional unplanned cost of over $1000. We would like to be reimbursed for the additional costs! We feel like this is the responsibility of Jetstar to its customers.
Pros: Nothing.
Cons: They charged us $140 to check two carryon-sized bags (which we were able to fit in overhead bins on all of our other flights during the trip). VERY disappointed. It was either abandon our carryons, or pay the $140. We felt like we were held hostage by this airline's policy and will never fly with Jetstar again.
Cons: Bathroom did not work, food was not so tasty
Pros: Comfortable seat.
Cons: Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking.
Pros: Always the kiwi service
Pros: Cabin crew was fantastic! Inflight experience was woderful.
Cons: Airport personnel were very unhelpful. When I asked them a question, they told me to come back later. I came back at the time they said to and they told me they don’t have time for me. I need to come back another time. I went to another gate agent and she told be to go downstairs to the check in counter for help. That would have taken 2 hours. I called customer service and they answered my question quickly. I just wanted to know if I would be charged a fee to change my flight.
Cons: $80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport
Pros: Service personnel were polite and friendly.
Cons: Being charged for luggage and bags were damaged. Still waiting for results of claim
Cons: Both legs of my flight were late, and the excuses given by each pilot were weak.
Pros: Nothing unless being over chargered gets me points when in heaven.
Cons: When I ordered the flight the process never gave me a chance to pay for bags like it did from Auckland to Christchurch. However, on the return flight when I went to check the bags in they said I would have to pay $210 for 2 bags. Thanks jetsatr and kayak for not having a good process to order a head of time. Won't use either again unless someone reads this and gives me a refund.
Pros: This particular flight was on time!
Cons: Cramp seats. Another 400 NZD for our luggage. It's not the typical 25 for checked bags!
Pros: On time
Cons: Nothing
Cons: Both legs of my flight were late, and the excuses given by each pilot were weak.
Pros: Take-off and landing were smooth.
Cons: 1) Online check-in wanted our weight of our checked-in bag, and because I didn’t know it, we checked at airport but then had to pay $60 instead of the $25 or so online. 2) while they were making us pay, they didn’t mention that the flight was delayed so we got to our gate almost 2 hours too soon with no clue. 3) they wouldn’t even give a cup of water. Had to pay $4 for a bottle.
Cons: Cost of checked baggage was very high.
Cons: It was our first experience with a low-cost flight and we did not receive any information about the cost of the baggage when paid prior to the flight in the airport. It costed us more than the tickets!!!
Pros: Flight was on time
Cons: we paid some NZ 200 to take luggage 38kg When I booked I did not realize that the allowance was 8kg only. The explanation for the high rate was that we should have informed Jetstar earlier. But.. how to change this when travelling ? This was the only nasty surprise during our 35 days stay in NZ Some warning on your website or lower rates are necessary regards Max
Cons: Delayed, delayed, delayed, cancelled
Cons: It was our first experience with a low-cost flight and we did not receive any information about the cost of the baggage when paid prior to the flight in the airport. It costed us more than the tickets!!!
Pros: As always Jetstar knocked it out of the park. Great crew and service. On time despite a passenger issue that was handled extremely delicately and professionally. This is a budget airline with a full service attitude. Never ever have they let me down.
Cons: Nothing. Everything was first class.
Cons: Both legs of my flight were late, and the excuses given by each pilot were weak.
Cons: We had to be bussed from the terminal to our flight in both Auckland and Sydney which made the flight delayed and thus me having to run for my connecting flight. Naturally my bags didn't make it past Sydney. There was no in flight breakfast or complimentary snacks nor was there any TVs for the 3 hour flight. Overall, not the best experience.
Pros: The usual "shuttle" flight between chc and akl.
Pros: Great pitch
Cons: All good: 777:300
Cons: Using a 777 meant longer check in time and was much longer arrival time and baggage collection. Meant I was stuck in Auckland traffic because of the extra time
Pros: Outstanding crew -- attentive but not overbearing. Very pleasant for a 14-hour flight.
Cons: The lack of communication with everything from queuing to board, to food allowance.
Cons: We had to be bussed from the terminal to our flight in both Auckland and Sydney which made the flight delayed and thus me having to run for my connecting flight. Naturally my bags didn't make it past Sydney. There was no in flight breakfast or complimentary snacks nor was there any TVs for the 3 hour flight. Overall, not the best experience.
Pros: Return flight was not full, extra space to stretch
Cons: Had to carry carry-on suit case up and down stairs when boarded the plane. Based on the seat, half of the passengers boarded through regular ramped hall way, half boarded through back door that went downstairs to get out of the building, then up the stairs to the airplane. In Auckland airport international terminal, all passengers had to weight their carry-on and personal bags, and if it's more than seven kg, you have to check it in. This was the first time I experienced that. I bought gifts in the airport and planned to buy more. Our carry ons were a few kg over the limit, and we were sent back to the check in counter, where we just got our boarding passes and no warnings were given. We were lucky we had plenty of time during this transfer to go through all the back and forth hassles. Paying the extra $$ for the surprise check ins was not pleasant. There was another scale at the gate counter, which totally cancelled my shopping plan. To be fair, weight limit was not enforced when we boarded the plane, but you never know when that scale will be used. During the flight, I asked a flight attendant for water, and she told me to get it myself pointing the curtain half a plane away. Another new experience. This was the first time we took Jetstar, and on the way to New Zealand, we didn't feel it was too much different from the other airlines we flew before except you have to pay for everything from a cup of tea to meals and entertainment, and of course we didn't go through Auckland. The return trip really made us realize you get what you pay for.
Pros: The cabin, crew and aircraft met and exceeded our expectations for this flight. Everything ran smoothly and we were both very impressed with this domestic flight. Thank you Jetstar!
Pros: Crew and staff were nice.
Cons: Baggage fees are super expensive if you don't prepay. Can be as much as the flight itself. Be sure to prepay for your baggage!!
Cons: Went online to check in and buy bags. Was able to buy one bag but was given message that I must finish check in and bag purchase at the airport. Got to airport and was told second bag was $150 and not $25. Said I should have purchased online. Explained that in one web session I was able to purchase one bag but denied option to buy second. No help or explanation. Not a fan of Jetstar or their web site.
Pros: Flight was on time
Cons: we paid some NZ 200 to take luggage 38kg When I booked I did not realize that the allowance was 8kg only. The explanation for the high rate was that we should have informed Jetstar earlier. But.. how to change this when travelling ? This was the only nasty surprise during our 35 days stay in NZ Some warning on your website or lower rates are necessary regards Max
Pros: Super quick, clean, professional. I love Jetstar.
Cons: Charge for extra luggage was very high. Did not get a fare chance to book for baggage on booking and not clear that it would cosr more than a ticket to have baggage on flight. As to carry on bag, they let us take a bag on board and than took it of the aircraft saying it was too big, even thought there was lots of space for bags on cabin.
Cons: The flight was late with no explanation as to why. We missed our connection to the second flight. We had to change our car rental plans, and it cost us twice as much. We had to spend 6 extra hours in the Auckland airport.
Pros: Crew was professional
Cons: Their fees are outrageous. Great initial price, but once you add in normal baggage fees, price was higher. Once and done. Won't fly Jetstar again
Pros: everything
Cons: Nothing
Pros: Inflight magazine was just the right length for the flight time
Cons: Cookie was stale and coffee was nothing special... but that’s typical of all airlines
Pros: Attendants were friendly. The agent at the gate rerouted my flight after my initial flight was delayed. She explained she did that so that I could make my international connection in time.
Pros: Everything, felt safe
Cons: Nothing
Pros: Always the kiwi service
Pros: Everything
Cons: Nothing
Pros: Note too expensive
Cons: Jet star wanted to charge us $60 at gate for our hand bags after we checked our two carry on bags with 10kg balance. Very confusing baggage policy for people originating from USA
Pros: Super quick, clean, professional. I love Jetstar.
Pros: They charged us $200 baggage allowance when we got there. So much for booking my own flight. I was clueless on how their baggage fees work. Apparently you must pay for them BEFORE you get to the ticket counter. I will not fly with them again.
Pros: Flight was on time
Cons: we paid some NZ 200 to take luggage 38kg When I booked I did not realize that the allowance was 8kg only. The explanation for the high rate was that we should have informed Jetstar earlier. But.. how to change this when travelling ? This was the only nasty surprise during our 35 days stay in NZ Some warning on your website or lower rates are necessary regards Max
Pros: This particular flight was on time!
Cons: Cramp seats. Another 400 NZD for our luggage. It's not the typical 25 for checked bags!
Pros: Nothing, never, ever go on Jetstar
Cons: No explanation, no time table, awful service.
Cons: Cost of checked baggage was very high.
Pros: Short flight time door-to-door. Leather seats were good.
Cons: The guy in front of me was slightly obnoxious. Flight was bumpy at times.
Cons: I bought jet star tickets worst experience ever All employees are lazy they don’t care about anything
Pros: Flight was on time
Cons: we paid some NZ 200 to take luggage 38kg When I booked I did not realize that the allowance was 8kg only. The explanation for the high rate was that we should have informed Jetstar earlier. But.. how to change this when travelling ? This was the only nasty surprise during our 35 days stay in NZ Some warning on your website or lower rates are necessary regards Max
Pros: The initial price.
Cons: Jet star is a super cheap company. Everything is extra. We purchased extra baggage but didn't have a scale and we weighed over. Make sure to purchase the heavy side because it cost an arm and a leg. The lady at the desk didn't know the rules for fishing rods and almost made us pack them. Luckily we had just flown a different airline and knew we could carry them on. If you decide to change your flight it's cheaper just to purchase new tickets.
Cons: So I showed up to find out that my ticket didn't include luggage, ok, no big deal I will pay for the bag, what 75$, no problem. oh wait a minute they wanted 300$ for the bag. the flight was less than 250$, I ended up walking over to Air NZ and got a flight with them. I will never, ever, ever, ever book with these jokers again. This should be illegal, showing up at the airport and then being told the baggage charge is over 100% of the price of the ticket. I could have bought another ticket just for my bag and put it in the seat beside me for less. How does an airline justify this???
Pros: Crew and staff were nice.
Cons: Baggage fees are super expensive if you don't prepay. Can be as much as the flight itself. Be sure to prepay for your baggage!!
Pros: Price
Pros: I was very impressed by the entire experience. Boarding and disembarking at front and at rear of plane, good spacing between seats, cookies, entertainment options... and lovely flight crew. Thank you Air NZ!
Cons: Nothing I can think of. Very happy with the flight.
Pros: Yes
Cons: Nothing
Cons: Is it possible to build in a way to tilt the seat bottom up at the front a bit so that when the back is reclined you don'get as sore a bum, and you don't slide forward as much. The seatback recline and headrest were very good.
Pros: Everything :)
Cons: Nothing
Pros: Inflight magazine was just the right length for the flight time
Cons: Cookie was stale and coffee was nothing special... but that’s typical of all airlines
Cons: Delayed, delayed, delayed, cancelled
Cons: Charge for extra luggage was very high. Did not get a fare chance to book for baggage on booking and not clear that it would cosr more than a ticket to have baggage on flight. As to carry on bag, they let us take a bag on board and than took it of the aircraft saying it was too big, even thought there was lots of space for bags on cabin.
Pros: Great boarding process. Happy/smiling staff. Great experience overall.
Cons: No onboard entertaibment but it is a budget airline on a short haul flight so....
Pros: The flight was ordinary, on time and okay service. There was no food or entertainment on this short flight.
Cons: We were charged an extra $140 to check our bags (2) because we had not indicated in advance that we had luggage to check. These were our only 2 bags (one each), not extra baggage. I don't think the contents were even worth $140. Will never flly JetStar again, and will tell fellow travelers to avoid this airline.
Pros: Take-off and landing were smooth.
Cons: 1) Online check-in wanted our weight of our checked-in bag, and because I didn’t know it, we checked at airport but then had to pay $60 instead of the $25 or so online. 2) while they were making us pay, they didn’t mention that the flight was delayed so we got to our gate almost 2 hours too soon with no clue. 3) they wouldn’t even give a cup of water. Had to pay $4 for a bottle.
Cons: $80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport
Pros: Food, service, comfort was all very good.
Cons: Nothing
Cons: No enough blankets when feeling cold
Pros: Legroom
Cons: Late
Pros: Attendants were friendly. The agent at the gate rerouted my flight after my initial flight was delayed. She explained she did that so that I could make my international connection in time.
Pros: Flight was on time
Cons: we paid some NZ 200 to take luggage 38kg When I booked I did not realize that the allowance was 8kg only. The explanation for the high rate was that we should have informed Jetstar earlier. But.. how to change this when travelling ? This was the only nasty surprise during our 35 days stay in NZ Some warning on your website or lower rates are necessary regards Max
Pros: Super quick, clean, professional. I love Jetstar.
Pros: We arrived to the airport 2.5 hours early which was too soon to check in. Instead of making us wait, the Jetstar attendant offered us an earlier flight. Very accommodating and thoughtful! Thanks so much Jetstar!
Cons: N/A
Cons: We had to be bussed from the terminal to our flight in both Auckland and Sydney which made the flight delayed and thus me having to run for my connecting flight. Naturally my bags didn't make it past Sydney. There was no in flight breakfast or complimentary snacks nor was there any TVs for the 3 hour flight. Overall, not the best experience.
Pros: Take-off and landing were smooth.
Cons: 1) Online check-in wanted our weight of our checked-in bag, and because I didn’t know it, we checked at airport but then had to pay $60 instead of the $25 or so online. 2) while they were making us pay, they didn’t mention that the flight was delayed so we got to our gate almost 2 hours too soon with no clue. 3) they wouldn’t even give a cup of water. Had to pay $4 for a bottle.
Cons: Suuuppppeerrrr delayed and I didn’t feel that an empty middle seat to be considered business class on my2nd leg from London to Munich.
Cons: Seats and aisles have become so small and tight.
Pros: everything
Cons: Nothing
Pros: Extra leg room at front of plane.
Cons: Seats too narrow.
Pros: Crew solid n friendly enough
Cons: Seats too tight n cramped
Christchurch (CHC) New Zealand
Auckland Intl (AKL) New Zealand
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