Traveller reviews
Overall rating
8.4
Excellent
Based on 2,839 reviews
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.1
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Air New Zealand information
| IATA code | NZ |
|---|---|
| Routes | 172 |
| Top route | Auckland Intl to Wellington |
| Airports served | 50 |
| Top airport | Auckland Intl |
Air New Zealand traveller reviews
Pros
"Best flights we’ve ever taken !"
(in 5 reviews)
"Great crew and counter staffing."
(in 174 reviews)
"Best service and great seat room"
(in 25 reviews)
Cons
"Flight attendants were occasionally impolite."
(in 146 reviews)
"Sat in business class pods."
(in 10 reviews)
"The seats are comfortable."
(in 80 reviews)
Recent reviews
Traveller rating
645
266
138
45
37
Find reviews that mention:
air new
premium economy
business class
flight attendants
short flight
crew was great
best airline
food was good
great flight
entertainment options
seats were comfortable
free wine
middle seat
service was great
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8.0
Pros: The crew was very very attentive. Asked if we wanted water at least 4 times in the first 3 hours of the 12 hour flight before bed. (Red eye flight) They did there jobs well.
Cons: The dinner choices have been exactly the same for many years now. It’s probably time to bring the menu up to the times again. Food wasn’t bad but it does need a refresh.
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9.0
Pros: Fine flight - only 30 min
Cons: Nothing
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9.0
Pros: Regional flight so only one cabin attendant. Pleasant and attentive.
Cons: Wider seats but tha'ts the nature of smaller aircraft
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2.0
Pros: I would have liked for them to refund my ticket even though I asked them to. They ignored my request and I didn't get to go on to the plane but I still paid for it.
Cons: A refunded plane ticket or voucher would have been better.
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10.0
Pros: Crew all did a good job
Cons: Nothing - it was good!
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10.0
Cons: Baggage allowance is lower than most other airlines
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10.0
Pros: The crew was excellent and we appreciated the ability to change seats after takeoff.
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8.6
Pros: the cushion to sleep on
Cons: the blanket
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7.6
Pros: The crew were lovely - friendly and polite!
Cons: The delayed departure- but I truly understand that it was beyond the control of the company as the delay was weather related.
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9.0
Pros: Turboprop, smaller plane, boarding stairs - always fun.
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9.6
Pros: Comfortable seats.
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6.0
Pros: The attention of the crew is very good. They are very friendly and, on the return trip there was attention of Argentine hostess. The meal options are very good as the vegetarian menu I previously requested. Fly NZ30 ON FEBRUARY 28 th
Cons: The seat I reserved paying additional dollars to have no one in front of me is bad. The table has little stability and the space that one acquires to stretch the legs is dangerously occupied by food carts that pass very close. The seats are tight. And the great kindness of the crew succumbs to the bad Argentine behavior of occupying the empty seats. On the flight back to Bs.As. many overweight people were overcrowded by the bad luck they had when buying their tickets, however, thin people, who did not pay for better places, were located in an empty seat where, usually, they go familiar with babies and traveled peacefully in a place that did NOT correspond. We all understand that the spaces are small but they should take better care of the passengers and, by common sense, if there are free seats, offer them to those who for physical reasons and their full rows are uncomfortable throughout the trip which, in itself, is very long . I suggest that you put options of Latin Spanish doblabas movies on the flights you make from Buenos Aires to Auckland. FLY NZ30 on February 28 th
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9.2
Cons: Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group
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10.0
Pros: Swap my two reviews! This one is for the flight going to London when I had the Skycouch! That was fabulous.
Cons: Nothing.
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6.0
Cons: Repeatedly delayed, almost missed my next flight
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9.0
Pros: Skycouch in Economy was wonderful. Although small, it was sufficient in order to get comfortable and get several hours of sleep on a long flight. Entertainment system was outstanding, with excellent selections of movies, TV, TED talks & music. Plus, ordered water, beverages and snacks at any time via the screen and it was delivered to my seat. We had a seat change request at the gate which was resolved by the gate agent who was amazing.
Cons: Check in and bag drop area needed personnel to assist and answer questions. It was not clear what to do and we stood in along line that we could have avoided if there had been a customer service rep to guide us.
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10.0
Pros: The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors
Cons: Could not fault anything
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8.3
Cons: Great that they served two warm meals without extra charge? But the meals were quite bland, with little imagination.
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5.6
Pros: Crew was nice.
Cons: Ordered a vegan meal for flight companion pre-flight; we *both* received a vegan meal (it seems like people with incompatible diets cannot book their flights together). Flight seemed to have run out meals since a random third person in my row requested an extra meal and was told they were out. Flight etiquette of other passengers would have been nice; for example, it was also fairly unsafe for a father and child to keep walking up and down the aisles, let alone the bumping into people they kept doing.
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8.0
Pros: You get what you pay for. Can't complain.
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9.3
Pros: On time. Like the 787.
Cons: The vegetarian evening meal.
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10.0
Pros: great seats + wifi. Was treated like a human being.
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6.6
Pros: Seat was too narrow
Cons: See above
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9.3
Pros: The employees of Air New Zealand always make our trips excellent.
Cons: I always have trouble hearing the announcements in the waiting areas at the airports. Why can't they (airports) fix that.
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6.8
Cons: Please have the option to order Kosher meal!! The 1st air company that I use, that don’t offer this basic service!! Ridiculous!!
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8.4
Pros: Crew were helpful and pleasant and it was nice to get a drink of water, a cookie and the offer of a cup of tea or coffee
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9.6
Cons: The food tasted good and was fresh, however, the presentation was a bit stodgy.
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0.0
Pros: We did not fly on this flight.
Cons: We did not fly on this flight.
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9.3
Pros: The crew were very friendly and responsive to all requests.
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9.6
Pros: The crew is consistently wonderful!
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8.0
Pros: The crew on Air NZ is consistently wonderful. The entertainment and sets for domestic flights are good, but not great. For international flights, their seats and entertainment are excellent.
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10.0
Cons: It was great. . .We thought a 16 hr flight would be gruling, but it was not at all!! Comfortable seats with plenty of room and lots of bathrooms. The flight attendants were awesome
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9.6
Pros: Great crew and counter staffing. Only took about 10 minutes to get my ticket and half of that was due to some snag with the NZ visa details.
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6.6
Pros: GREAT CREW, THEY DID THE BEST THEY COULD. VERY FRIENDLY AND HELPFUL.
Cons: Ground personnel could have been way more helpful. We came back from Europe and needed to take a domestic flight to Palmerston North.We had a lot of handluggage that was allowed in our international flight, we had purchased an extra suitcase ticket to make sure it wouldn't be a problem. The lady that helped us was not willing to include any more items than 1 small suitcase that weighed only 11 kg, but we had paid for 23 kg. When we wanted to board the airplane we were told we could only take 7 kg each. Which caused problems and stress that we couldn't use after a 40-hour flight from Europe. We discussed this with the lady at the counter which wasn't really helpful to start with, but eventually, she let us board the plane anyway after we had to explain our situation a few times, and after she asked us to weigh our extra items, which of course we're more than 7 kg. We were pleased that at least she let us board our plane in the end. Hopefully next time we won't encounter the same problems.
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8.0
Pros: All great, except limited entertainment and wifi was n.a.
Cons: Wifi, I was on replacement aircraft and no wifi for the whole flight
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2.0
Pros: I had to cancel the flight because the have customer service very poor in air New Zealand vancouver BC agents the could not solve a simple problem in esta that happened to me similarly in Australia with the same problem of esta if they are not efficient they should be replaced there many good candidate for airlines in Vancouver BC
Cons: Improve customer services
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10.0
Pros: The crew was very hospitable and friendly
Cons: Nothing
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10.0
Pros: We paid $400CAD as a OneUp bid to upgrade to Skycouch. We then saw there was a skycouch row free on the plane, and I appreciated that they gave the first choice of this row to paying customers. So we ended up with two skycouch rows, one per person. Was a dream flight, could not fault them.
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10.0
Pros: Only a 25 minute flight
Cons: Nothing
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10.0
Pros: Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight.
Cons: Nothing
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10.0
Pros: The corn chips!
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5.3
Pros: Entertainment and board WiFi excellent
Cons: Boarding was a surprise, at least 200 m walking in the light rain, no previous warning.
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8.0
Pros: I really enjoyed the food as always and overall, I felt very comfortable
Cons: I enjoyed my experience overall.
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8.0
Pros: I like how everything went to be honest. No complaints :)
Cons: I enjoyed it all :)
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3.3
Pros: Not much
Cons: The seat I had booked and was confirrmed was not available, double booked.
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0.0
Pros: Hasn’t occurred yet
Cons: Hasn’t occurred yet
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0.0
Pros: See previous notes.
Cons: See previous notes.
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10.0
Pros: Well coordinated loading of plane. Good food service. Well informed..
Cons: Nothing..
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6.6
Pros: Very helpful in getting on board luggage stowed, attractive interior
Cons: Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight.
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9.6
Pros: The crew was lovely
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7.3
Pros: Crew was great, plane was modern and clean
Cons: We booked row 2 to be a quick entry/exit but they board this plane from the rear. No entertainment, so bring your own
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2.0
Cons: I was turned away at the gate and was unable to board the plane. It was an awful experience!
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9.2
Pros: The seat is very comfortable And the crew is very nice and helpful
Cons: The checking service in Taiwan And the manager’s Attitude toward Crisis handling
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10.0
Cons: Nothing really.
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8.0
Pros: I liked sleeping for 10 hrs & arriving in AKL ready to roll!
Cons: I paid for seats, but there is no record of my purchase at NZ air.
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9.3
Pros: very comfortable reclining seats for sleeping. It was a lot of work for the attendants setting up each bed and then taking it apart. But for me, it was much more comfortable than the flight from SFO to ACK.
Cons: Movies did not change from November to December. I watched 3 on the way to NZ in Nov and they were still the only 3 to interest me on the return flight. Disappointed.
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10.0
Pros: The crew
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10.0
Pros: Everything.
Cons: Nothing.
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10.0
Pros: Everything. Air NZ has the best Premium Economy class in the sky.
Cons: All good.
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10.0
Pros: The crew on air New Zealand was absolutely amazing. Amazing customer service, makes me always want to fly with air New Zealand.
Cons: I had no heads up that New Zealand required an app downloaded and a government check before you can travel to New Zealand. Because of this, I had to download the app at the airport, and because it can take up to 72 hours for the NZ gov to approve your app, I almost missed my flight. Would have appreciated 72 hours notice of this new rule.
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Flight status
Air New Zealand route map
Top airports served by Air New Zealand
- Auckland Intl Airport (AKL)
- Wellington Airport (WLG)
- Christchurch Airport (CHC)
- Nelson Airport (NSN)
- Tauranga Airport (TRG)
- Napier Hawkes Bay Airport (NPE)
- Queenstown Intl Airport (ZQN)
- Dunedin Airport (DUD)
- Palmerston North Airport (PMR)
- New Plymouth Airport (NPL)
- Hamilton Airport (HLZ)
- Blenheim Airport (BHE)
- Invercargill Airport (IVC)
- Rotorua Airport (ROT)
- Gisborne Airport (GIS)
Air New Zealand contact information
- NZ IATA code
- 800 737 737 Call
- airnewzealand.co.nz Visit
Overview of Air New Zealand
Operating the majority of its international services out of its primary base in Auckland, Air New Zealand flies to more than 15 countries across the globe. Longer distance flights reach both North and South America, while there is also a wide range of services offered within the Asia and South Pacific region. Secondary hubs are located in Christchurch and Wellington, which help ease the load of domestic routes within New Zealand and to Australia.
Air New Zealand joined Star Alliance in 1999 and has been one of the longest-associated members. Through partnering with major carriers such as United Airlines, Lufthansa, Air Canada and Turkish Airlines, customers can benefit from more departure time options and smoother flight transfers. Additional codeshare agreements are held with Etihad Airways, Qantas, Alaska Airlines and Fiji Airways. Air New Zealand Link operates as a subsidiary of the major airline and focuses on connecting regional destinations.
If you are traveling on a long-haul transcontinental trip it is likely you will board a Boeing aircraft such as the 787 Dreamliner. For short-to-medium routes within Asia, the airline prefers Airbus planes like the A320 series. In alignment with being the national flag carrier of New Zealand, the fleet is decorated with a silver fern.
Passengers traveling in the Economy cabin can choose the standard budget-friendly fare or upgrade to either the Skycouch or Premium Economy section. Traveling in Skycouch involves booking an entire row, which can then be flattened out to make a comfortable seating or play area. Seats in Premium Economy have approximately 41 in of legroom, while Business Class passengers are treated to a memory foam mattress and guaranteed direct aisle access.
Air New Zealand Cancellation Policy
As the situation changes with coronavirus (COVID-19), Air New Zealand will continually update its policies accordingly. Please contact Air New Zealand directly for the latest information about cancellation fees. You can find the most up-to-date information on Air New Zealand policies here: Air New Zealand Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.