Prices are in New Zealand Dollars.

SYD - AKL

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Sydney Kingsford Smith to Auckland flight information

Avg. flight duration 3h 25m
Flights arrive in Auckland Intl
Flights depart from Sydney Kingsford Smith
Flight price $238
Distance 2,159 km
Airlines Jetstar, Virgin Australia, Air New Zealand, Qantas Airways, Emirates

Good to know

Low season:
June
Best time to beat the crowds
4%
expected price decrease
High season:
December
Most popular time to fly
14%
expected price increase
Average price:
$496
(avg. price over the last 2 weeks)
Good deal:
$360
or less (return)

When to Book Flights from Sydney to Auckland

Average price per month
Flight prices as travel date approaches
-1 day
-2 days

Top tips for finding a cheap flight

Looking for a cheap flight? 25% of our users found flights on this route for $359 or less.
The cheapest flight from Sydney to Auckland was found, on average, 34 days before departure.
Book at least 3 weeks before departure in order to get a below-average price.
Morning departure is around 9% cheaper than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs for Booking Sydney to Auckland Flights

How long does a flight from Sydney to Auckland take?
The average direct flight takes 3h 00m, covering a distance of 2160 km.
How many flights are there between Sydney and Auckland?
There are 1,515 (direct) flights between Sydney and Auckland per week, averaging 225 per day.
Which airlines provide the cheapest flights from Sydney to Auckland?
In the past 3 days, the cheapest return tickets were found on Jetstar ($238), Virgin Australia ($292) and Air New Zealand ($317).
Which airlines fly most frequently between Sydney and Auckland?
Etihad Airways (18 times daily), Singapore Airlines (17 times daily), Air China (14 times daily) are the most frequent flyers on this route.
What’s the cheapest day of the week to fly from Sydney to Auckland?
For Sydney to Auckland, Friday is the cheapest day to fly on average and Sunday is the most expensive. Flying from Auckland back to Sydney, the best deals are generally found on Saturday, with Tuesday being the most expensive.
Which airports will I be using when flying from Sydney to Auckland?
When flying out of Sydney you will be using Sydney Kingsford Smith, often referred to as Sydney Airport. You will be landing at Auckland Intl, also known as Auckland Airport.
How does KAYAK find such low flight prices?
KAYAK processes over 2 billion travel queries annually and displays results from hundreds of airlines and third party sites, allowing it to find a variety of flight prices and options. It also displays results from 2M+ properties along with rental cars, vacation packages, activities and millions of verified reviews so users can see as many available travel options as possible.
How can Hacker Fares save me money?
Hacker Fares allow you to combine one-way tickets on different airlines when it can save you money over a traditional return ticket.
Does KAYAK query more flight providers than competitors?
Yes, KAYAK has access to more data and information than online travel agencies and consistently outperforms the competition in accuracy, globally.
Does KAYAK query more flight providers than competitors?
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travellers know whether to wait or book now.

Book cheap flights from Sydney to Auckland (return)

Airports
Origin
Sydney
$238
only
$238
Destination
Auckland
$238
only
$238
Fri, 8 Nov
SYD
Sydney Kingsford Smith
AKL
Auckland Intl
3h 10m
Mon, 11 Nov
AKL
Auckland Intl
SYD
Sydney Kingsford Smith
3h 45m
Trip: 4 days
5.2OkayShow reviews
Overall 5.2 Okay
Based on 67 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
SYD
AKL
Good 6.0

Cons: It cost $120 per person for extra checked luggage. This was an unknown cost. Disappointed with this factor.

CNS
MEL
Excellent 8.5

Pros: The crew was really nice.

Cons: All snacks & drinks cost extra on Jetstar.

SYD
AKL
Mediocre 2.0

Cons: Didn't go now leaving 2 days later

SYD
AKL
Mediocre 2.0

Pros: Nothing.

Cons: Surprised at the airport with a $160 baggage fee. Turns out you also get charged for every kg over 15 as well (that's about 33 lbs, where typical bags are allowed up to 50). Moreover, we were charged $25/kg, and later checked the website which says it should be $15/kg. In sum, we wound up paying over $600 in bag fees for two bags that weighed around 40 lbs. Extortion.

AKL
WLG
Good 7.0

Pros: I always worry about Jetstar, bad experiences in the past. Just glad me and my luggage got to where we were meant to be!

Thu, 14 Nov
SYD
Sydney Kingsford Smith
AKL
Auckland Intl
3h 10m
Sun, 24 Nov
AKL
Auckland Intl
SYD
Sydney Kingsford Smith
3h 45m
Trip: 11 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 24 reviews
Overall
8.0
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
7.3
Food
7.2
SYD
AKL
Okay 5.0

Cons: I wasn't aware at the time I bought the tickets that it didn't have food nor entertainment (movies). Very disappointing for an international flight.

SYD
AKL
Good 7.0

Cons: Waited a long time for the catering crew before we could board. Once in the air, very smooth, friendly, professional.

BNE
MKY
Excellent 10.0

Pros: After travelling 24 hours straight the seats were super comfortable and staff super friendly xxx

BNE
LAX
Excellent 9.6

Cons: Internet service was terribly spotty, but then again you're flying over vast amounts of ocean. Other than that, comfy and reliable flight that I could actually sleep on.

AKL
OOL
Good 6.3

Pros: friendly efficient crew, good food, and good luggage allowance

Cons: booked an aisle and a window and was reassigned into a window and center seat with another pax beside in the aisle. Notwithstanding there were many vacant seats available on the flight.

Mon, 2 Sep
SYD
Sydney Kingsford Smith
AKL
Auckland Intl
3h 05m
Sun, 15 Sep
AKL
Auckland Intl
SYD
Sydney Kingsford Smith
3h 45m
Trip: 14 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 104 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
MEL
AKL
Excellent 9.3

Pros: The crew, as always, was fantastic. Very helpful and always kind. The seats are comfortable enough, considering it was a long flight, and the excellent entertainment helped the time pass quickly.

LHR
LAX
Excellent 8.0

Pros: Entertainment and service was outstanding.

Cons: I could have used more leg room.

SYD
AKL
Good 7.0

Cons: I had requested a vegetarian meal and was not given one. And even if there was an error in me requesting a vegetarian meal they should be stocked with extra.

SYD
AKL
Excellent 10.0

Pros: Great service, friendly people, kiwi spirit

SYD
AKL
Okay 5.6

Cons: Issue with baggage, i.e. no indication of what was included in the ticket and no way to pre-pay for luggage (at what I already considered an exorbitant rate of 60$ per piece) so ended up having to pay120$ each for 2 checked bags at the airport!

Fri, 6 Sep
SYD
Sydney Kingsford Smith
AKL
Auckland Intl
3h 00m
Sat, 14 Sep
AKL
Auckland Intl
SYD
Sydney Kingsford Smith
3h 45m
Trip: 9 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 83 reviews
Overall
8.1
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
7.9
Food
7.6
SFO
SYD
Excellent 8.0

Pros: Crew was nice and friendly. Economy class seats are never super comfy, however, they were just fine.

SYD
AKL
Excellent 9.0

Pros: Had problems with check in because of china eastern mishandling our baggage, the Quantas staff got everything sorted for us. Plenty of leg room on the flight and the cabin staff were fantastic, only thing that let it down was the food choice, but, as it was only a 3 hour flight this wasn;t really a problem. Would gladly fly with them again any time.

SYD
SFO
Excellent 8.0

Pros: Crew was very courteous and considerate.

Cons: Food quality could be improved.

MEL
SYD
Excellent 10.0

Pros: Everything was fine, a bit late taking off but the time was made up

MEL
LAX
Good 6.3

Pros: Friendly crew and good service

Cons: Outdated seat and plane. No privacy in business class. Seat and biz class layout not competitive (2-2-2)

Sun, 8 Sep
SYD
Sydney Kingsford Smith
AKL
Auckland Intl
3h 05m
Sat, 14 Sep
AKL
Auckland Intl
SYD
Sydney Kingsford Smith
3h 45m
Trip: 7 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 20 reviews
Overall
8.3
Boarding
8.3
Comfort
8.2
Crew
8.5
Entertainment
8.6
Food
8.1
JFK
MXP
Excellent 8.0

Pros: The person behind me didn’t have enough space so I could recline back and get comfortable

Cons: More spacial seats

CPT
DXB
Okay 4.6

Pros: The crew is good.

Cons: The check-in is a disaster. A F-class passenger is treated as a Y passenger. Luggage limited to 2 pieces, even as GOLD FF, was made to pay US$200 dollars on a ticket of already 3,500 dollars and the price is the same for F-C-Y! The treatment was really commerce, as if the check in gets a commission

DXB
OPO
Excellent 10.0

Cons: Unfortunately there were many babies crying and poking around the entire time, but that can’t be helped. Everything airlines related was great though.

DXB
KWI
Excellent 10.0

Pros: The crew members were great and managed everything effortlessly. The pilot was also very friendly.

LAX
DXB
Excellent 8.0

Pros: Ok

Wed, 23 Oct
SYD
Sydney Kingsford Smith
AKL
Auckland Intl
3h 05m
Wed, 30 Oct
AKL
Auckland Intl
SYD
Sydney Kingsford Smith
3h 45m
Trip: 8 days
5.2OkayShow reviews
Overall 5.2 Okay
Based on 67 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
SYD
AKL
Mediocre 2.0

Cons: They cancelled our flight with no warning, we had to scramble to find an alternative connection to our international flight. The voucher they gave to compensate was more of an insult than anything. They also have ridiculously low maximum weight limits for carry on and then charged absurd rates for checked luggage.

SYD
MEL
Mediocre 3.6

Cons: Flight was delayed by 45 minutes due to **insert one of many excuses here** and then Jetstar misplaced my luggage ( I arrived at 3 pm into Melbourne and my luggage arrived 10.30pm so I spent one of my two nights waiting for the bag to show up)

SYD
AKL
Excellent 10.0

Pros: Ease of boarding, friendly flight crew.

SYD
AKL
Okay 5.3

Cons: I booked an international flight between Syndey, Australia and Auckland, New Zealand on Jetstar. About a two weeks prior to our trip I received an email that, among other things, asked if I needed to Pay for "extra baggage". Naive me! I assumed that on an international flight that one bag was at no charge. But NO! When I got to the counter to check in for the flight I was told that since I hadn't paid for our one bag per person prior to now, that they would be charging us $100 US per bag. If we had purchased it prior to checking in the cost would have been $20 per bag. After paying $200 for our two bags I felt totally taken advantage of. Beware. "Extra Baggage" means ANY baggage!

SYD
AKL
Okay 5.3

Pros: The flight wasn't full so we could spread out.

Cons: The baggage charges were unbelievable. More than the flight.

Tue, 5 Nov
SYD
Sydney Kingsford Smith
AKL
Auckland Intl
3h 10m
Fri, 22 Nov
AKL
Auckland Intl
SYD
Sydney Kingsford Smith
3h 45m
Trip: 18 days
5.2OkayShow reviews
Overall 5.2 Okay
Based on 67 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
SYD
AKL
Okay 5.3

Pros: The flight wasn't full so we could spread out.

Cons: The baggage charges were unbelievable. More than the flight.

SYD
AKL
Mediocre 2.3

Pros: Nothing

Cons: This is a budget Airlines. I had to call to assign seat and pay for seat. The phone representative was horrible. Also, at the airport they told us to check in baby stroller which we did and they gave us a tag for stroller. The stroller never arrived in Auckland. We had to buy a new stroller. The food we paid for in advance was not cheap at all but they gave us egg sandwich.

BNE
DPS
Mediocre 2.0

Pros: nothing

Cons: getting out on time, complimentary food.

SYD
AKL
Mediocre 2.0

Pros: I was rebooked to JQ7001 which is VERY disappointing as it leaves Sydney 6 hours later than JQ199, my original flight. Reason given by Jetstar: JQ199 has been closed. An outright lie as JQ199 departed Sydney as per schedule today. I

SYD
MEL
Mediocre 3.6

Cons: Flight was delayed by 45 minutes due to **insert one of many excuses here** and then Jetstar misplaced my luggage ( I arrived at 3 pm into Melbourne and my luggage arrived 10.30pm so I spent one of my two nights waiting for the bag to show up)

Thu, 14 Nov
SYD
Sydney Kingsford Smith
AKL
Auckland Intl
3h 10m
Mon, 18 Nov
AKL
Auckland Intl
SYD
Sydney Kingsford Smith
3h 45m
Trip: 5 days
5.2OkayShow reviews
Overall 5.2 Okay
Based on 67 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
SYD
AKL
Excellent 10.0

Pros: Everything

Cons: Auckland free Wifi 45 min, wha ???

SYD
AKL
Mediocre 2.0

Cons: Had to sprint it to get to our connecting flight. The crew was not helpful at all and had the gall to charge an outrageous bag fee.

ZQN
AKL
Okay 5.2

Cons: Check and bag drop. Four people stood at the desks waiting til The exact min two hours before to drop bags. Time came they ignored everyone and they finally started. They were not that kind. They could take some lessons from NZ air.

SYD
MEL
Mediocre 3.6

Cons: Flight was delayed by 45 minutes due to **insert one of many excuses here** and then Jetstar misplaced my luggage ( I arrived at 3 pm into Melbourne and my luggage arrived 10.30pm so I spent one of my two nights waiting for the bag to show up)

AKL
CHC
Excellent 10.0

Pros: Exactly what we expected from a budget airline.

Cons: Dragging the luggage between international and domestic terminal wasn't fun.

Sun, 20 Oct
SYD
Sydney Kingsford Smith
AKL
Auckland Intl
3h 05m
Sun, 27 Oct
AKL
Auckland Intl
SYD
Sydney Kingsford Smith
3h 45m
Trip: 8 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 104 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
SYD
AKL
Good 6.6

Cons: I dislike the system where some people are served food and their neighbors are not and no one knows if or why they are being fed or not fed. Apparently, I was in some sort of category where I was fed and my seatmate was not and neither of us knew why. Also, the entertainment being pay-to-play is just stupid.

SYD
AKL
Good 6.0

Cons: No enough blankets when feeling cold

SYD
AKL
Mediocre 2.0

Cons: ANZ changed the flight time to 3 hours EARLIER, and they sent NO notification of the change. Missed the flight, and there were no ANZ staff to help, so had to buy a new ticket ( to the tune of $1700.)

SYD
AKL
Excellent 10.0

Pros: Great service, friendly people, kiwi spirit

SYD
AKL
Mediocre 2.0

Pros: Nothing

Fri, 20 Sep
SYD
Sydney Kingsford Smith
AKL
Auckland Intl
3h 05m
Mon, 23 Sep
AKL
Auckland Intl
SYD
Sydney Kingsford Smith
3h 45m
Trip: 4 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 24 reviews
Overall
8.0
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
7.3
Food
7.2
SYD
DRW
Excellent 8.6

Pros: Departed on time and arrived on time.

Cons: Fine as is.

CHC
MEL
Okay 5.3

Pros: Wifi

Cons: Plane was too hot near the end during a holding pattern

PER
SYD
Excellent 9.6

Pros: Landed 30mins early

Cons: Better management of people boarding from the front

LAX
BNE
Good 6.0

Cons: The food and drinks.

SYD
BNE
Okay 4.5

Pros: Not much. Incoming flight was late then turn-around was ridiculous.

Cons: We had extra baggage, which I tried to pay online multiple times but the Virgin website kept indicating they are having problems. When we arrived at the airport the charged us basically twice (for extra bags) what we would have paid had they not rigged their website to make extra money.

Wed, 20 Nov
SYD
Sydney Kingsford Smith
AKL
Auckland Intl
3h 10m
Sun, 1 Dec
AKL
Auckland Intl
SYD
Sydney Kingsford Smith
3h 45m
Trip: 12 days
5.2OkayShow reviews
Overall 5.2 Okay
Based on 67 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
SYD
AKL
Mediocre 2.0

Pros: NOTHING

Cons: RIDICULOUS baggage fees. Because I booked through Kayak I never received a confirmation from the airline. When we went to check In at the airport I was informed I would have to pay $160 PER BAG and $35 PER KILO over 15kg. The agent informed me that I needed to pay baggage fees based on weight at the time I booked. How in the hell am I supposed to know 2 months in advance how much my luggage weighs? The baggage fees were 4 times the price of the ticket! And then they weigh your carry on to try to collect even more fees if the total weight of your carry on exceeds 7kg. No food or water on board and VERY rude head flight attendant. NEVER AGAIN and I will think twice about booking through Kayak given I was never informed of these fees in advance.

LST
SYD
Okay 5.6

Pros: Crew were ok , but all looked like they had had a long day. Functional but not outstanding.

Cons: Late departing

CNS
BNE
Mediocre 3.6

Pros: They charge extra for a seat, carryon bags, soda... most expensive carrier

SYD
AKL
Mediocre 2.0

Pros: Nothing

Cons: They lost my baggage payment fee before check in. They then charged me 200 dollars to check my bag even though I paid the fee online beforehand. I had the charge to prove it. When I called the company to discuss both charges, they refunded the pre-charge because the 200 fee was more. Avoid at all costs Also seat was unclean and flight was 1 hour delayed

BNE
DPS
Mediocre 2.0

Pros: nothing

Cons: getting out on time, complimentary food.

Wed, 4 Sep
SYD
Sydney Kingsford Smith
AKL
Auckland Intl
3h 05m
Wed, 11 Sep
AKL
Auckland Intl
SYD
Sydney Kingsford Smith
3h 45m
Trip: 8 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 104 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
SYD
AKL
Okay 5.3

Cons: There was only approximately 13 inches for the aisle between seat sections. It was mostly women with big wide hips who kept me awake most of the 12 hour and 34 minute flight, as they brushed my shoulder disturbing my ability to rest.

SYD
AKL
Okay 5.3

Pros: Staff was friendly

Cons: Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food.

SYD
AKL
Good 6.0

Pros: The plane was new and the flight was good with no problems.

Cons: Being a Star Alliance Gold member and Premier 1K on United Airlines I was expecting a bit more than water and a lolly. Yes, we did only buy the "seat" ticket, but come on a soda was an added cost. I don't see us flying AZ again anytime in the near future.

SYD
AKL
Excellent 9.3

Pros: Air New Zealand is one of the best air experiences we've had. Employees seem to enjoy their jobs and are usually happy. Very service oriented. Ground staff and check in terrific. Why can't USA folks and TSA figure this out? Updates from flight deck were good and pilot seemed to avoid some expected turbulence. Cabin crew friendly, competent, helpful. Food was very good, nice touch with comp wine. Entertainment options were many and good variety. Hope to fly ANZ again someday.

Cons: A little weird, to go out of secured concourse and go back through security, again, in Auckland. Safety, I suppose. At least process was fast and efficient and folks were friendly.

SYD
AKL
Okay 4.4

Cons: Do not ever forget or decide not to book a checked in bag on Air NZ when booking your ticket on line. You have a bag to check at the airport they will not tell you it is $30 or $40 but gouge you for $160au. That is a total rip off and they should be embarrassed to ask for that excessive amount.

Fri, 20 Sep
SYD
Sydney Kingsford Smith
AKL
Auckland Intl
3h 05m
Mon, 23 Sep
AKL
Auckland Intl
SYD
Sydney Kingsford Smith
3h 45m
Trip: 4 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 24 reviews
Overall
8.0
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
7.3
Food
7.2
MEL
LAX
Excellent 9.3

Pros: Excellent service

SYD
LAX
Excellent 8.0

Cons: Good seat on Virgin VA1 51H and lucky for me there's no one seated beside me I had two seats all to myself. They run out of chicken and had to settle for vege curry which was ok. Purchased the wifi the entire flight which was awesome.

SYD
BNE
Excellent 10.0

Pros: Neat in flight entertainment app that lets you watch, read, listen while you fly, right on your own device. Very nice touch.

Cons: The check in process. No one got there right when the airport opened at 0400 and they took their time getting the check in counters clean and ready for the day, having us all stand in line waiting to be checked in.

SYD
AKL
Excellent 8.0

Pros: Friendly service, nice leg room in front row

Cons: Flight was changed to New Zealand Air, and i was not informed. Checked bag was now $120 NZD charge instead of free... on an international flight! Also had to pay to watch a movie.

SYD
ADL
Good 7.2

Pros: All the basics were good- comfort, service, and the flight itself.

Cons: The fight was significantly delayed due to weather, which is not their fault, but they did not update us or the departure time toward the end, which they clearly knew and didn't communicate that it would be further delayed. They forgot cups for tea and coffee, so we only had water or juice.

Tue, 12 Nov
SYD
Sydney Kingsford Smith
AKL
Auckland Intl
3h 10m
Tue, 10 Dec
AKL
Auckland Intl
SYD
Sydney Kingsford Smith
3h 45m
Trip: 29 days
5.2OkayShow reviews
Overall 5.2 Okay
Based on 67 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
SYD
AKL
Good 6.0

Pros: The price

Cons: The tight quarters, and the fact that I had to pay for a cup of tea. I also thought that the 160$ fee for a bag was completely ridiculous. I was traveling from another country and would not have known to pre buy baggage.

NTL
MEL
Okay 4.0

Pros: Not much. 1hr 5min flight was 1 hr 10 min late. The cabin crew seemed disinterested.

Cons: The crew was poor. One chewing gum, another picking her hair/head throughout the flight like she has nits. The third lolling around and chatting/gossiping to the others. This is a short flight. The least they could have done was behave professionally.

ZQN
SYD
Good 6.3

Pros: The crew members were very nice and easy going.

Cons: The flight took off 25 minutes late. The boarding started later than it should have and took way too long. The airport was understaffed from the security point to the boarding point. That was surprising how in smooth both of those processes were based on seamless experiences at the same airport

SGN
SYD
Okay 4.0

Pros: No intermediate stop

Cons: Economy seats very uncomfortable, very noisy toilette

SYD
AKL
Mediocre 3.3

Cons: No service to customers who did not buy food or drink.

Thu, 5 Sep
SYD
Sydney Kingsford Smith
AKL
Auckland Intl
3h 05m
Mon, 9 Sep
AKL
Auckland Intl
SYD
Sydney Kingsford Smith
3h 45m
Trip: 5 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 104 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
SYD
AKL
Mediocre 2.0

Cons: Missed the flight because of a very late connection. Air New Zealand and Virgin Australia kept handing me off to each other since it was booked as virgin Australia but on an air New Zealand flight. Neither wanted to help at first. Finally virgin Australia ticket agent took pity and helped me rebook for the next day. This was after I was told by air New Zealand that I had to call the booking number for virgin Australia. I’m traveling from the US and didn’t have a cell phone that worked in Australia... which I explained and asked how I could call the number without a phone. Was promptly told to go over to Virgin Australia ticket counter where I made the one remaining agent who was closing the desks help me. However the airport lost my luggage and could not find where it was. I ended up spending three hours in the airport and still no luggage with the baggage company saying they have no record of it anywhere. Very frustrating trip.

LHR
LAX
Excellent 10.0

Pros: Movies, texting other seats, requesting food and water from my screen

LAX
AKL
Excellent 10.0

Pros: The crew member in my section was amazing, he went out of his way to greet each and everyone of us individually. The flight was comfortable, boarding a breeze and on time!

AKL
LAX
Okay 4.3

Pros: Entertainment options. Communications from captain. Dimming of cabin lights.

Cons: Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite.

SYD
AKL
Excellent 8.0

Pros: The flight crew was very friendly.

Cons: The seats were too cramped.

Sun, 8 Sep
SYD
Sydney Kingsford Smith
AKL
Auckland Intl
3h 05m
Tue, 24 Sep
AKL
Auckland Intl
SYD
Sydney Kingsford Smith
3h 40m
Trip: 17 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 20 reviews
Overall
8.3
Boarding
8.3
Comfort
8.2
Crew
8.5
Entertainment
8.6
Food
8.1
SYD
AKL
Okay 5.3

Pros: Crew were lovely

Cons: Extremely overweight passenger next to me. It was awful, her body was in contact with me the entire flight. The most uncomfortable, hot, smelly, awkward flight Ive ever experienced. Its time you charge for 2 seats for people that are the size of 2 people. Not fair to other passengers to have to be so inconvenienced and extremely uncomfortable.

RUH
DXB
Okay 4.6

Pros: Easy booking of flight

Cons: The gate changed in a Dubai without proper announcement, Ground staff should have visited the passengers waiting in the gate waiting area that was printed on boat pass and inform them to new gate. Instead they charged the passengers with no show fees and delayed departure for another 12 hours.

KRT
DXB
Excellent 10.0

Cons: You are a wonderful service

LUN
DXB
Good 6.0

Pros: Good check-in experience.

Cons: Entertainment Systems are old, low-resolution and difficult to view & operate compared to, say, A380 aircraft. Some did not work. Seats were cramped. One recliner was broken. Cabin crew smiled less. African legs should not have lower quality of equipment and service than other legs.

SYD
AKL
Excellent 10.0

Pros: Loved everything from check in, service, boarding, seats, TV and movie selections, food, and de boarding. It was all smooth, wonderful, and incredible.

Cons: Nothing I didn't like.

Wed, 30 Oct
SYD
Sydney Kingsford Smith
AKL
Auckland Intl
3h 10m
Fri, 8 Nov
AKL
Auckland Intl
SYD
Sydney Kingsford Smith
3h 45m
Trip: 10 days
5.2OkayShow reviews
Overall 5.2 Okay
Based on 67 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
SYD
AKL
Mediocre 2.0

Cons: Didn't go now leaving 2 days later

SGN
SYD
Okay 4.0

Pros: No intermediate stop

Cons: Economy seats very uncomfortable, very noisy toilette

SYD
AKL
Mediocre 2.0

Cons: They wanted $1000 to checked 2 bags because 2 boxes were not checked. Absurd charge for what is usually free. We will never fly them again. This is their cheap way to make money.

SYD
AKL
Okay 4.0

Cons: We were shocked to be charged $275 for two checked bags. At the point that you are checking in you are trapped and don't have a choice but to pay it. We were told that if we had paid in advance it would be cheaper, but we didn't know what the weight of our bags would be so I just figured I'd pay at the airport. They didn't say that they charge so much more at the airport - which is a total rip off. We were also harassed by not having the email that showed we purchased an Australian Visa which is digitally tied to our passport. If they need to verify our Visa, then they should have the electronic means to verify it. Also, we were traveling from Sydney to Auckland so since we were leaving the country I'm not sure why they had to see our Australian Visa in the first place. We were already in the country!

SYD
AKL
Good 6.0

Cons: It cost $120 per person for extra checked luggage. This was an unknown cost. Disappointed with this factor.

Fri, 6 Sep
SYD
Sydney Kingsford Smith
AKL
Auckland Intl
3h 00m
Sun, 15 Sep
AKL
Auckland Intl
SYD
Sydney Kingsford Smith
3h 45m
Trip: 10 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 83 reviews
Overall
8.1
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
7.9
Food
7.6
SYD
AKL
Okay 5.0

Pros: Getting there in one piece.

Cons: Very small selection of movies and shows. Breakfast meal horrible. Heartburn within half hour.

SYD
AKL
Excellent 8.0

Pros: I got to my destination safely and on time. Food and service were above average.

MEL
SYD
Excellent 10.0

Pros: Everything was fine, a bit late taking off but the time was made up

SYD
AKL
Excellent 8.3

Pros: When checking in, the lady at the counter gave us great instruction on how to board and what to expect in customs when we landed in New Zealand.

SYD
SFO
Excellent 8.0

Pros: Crew was very courteous and considerate.

Cons: Food quality could be improved.

Thu, 13 Feb
SYD
Sydney Kingsford Smith
AKL
Auckland Intl
3h 10m
Mon, 17 Feb
AKL
Auckland Intl
SYD
Sydney Kingsford Smith
3h 40m
Trip: 5 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 24 reviews
Overall
8.0
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
7.3
Food
7.2
BNE
MKY
Excellent 10.0

Pros: After travelling 24 hours straight the seats were super comfortable and staff super friendly xxx

SYD
AKL
Good 6.6

Pros: Crew were amazing, food was delicious

Cons: Boarding was delayed with no explanation, we sat once boarded waiting to take off not knowing what the further delay was, ended up arriving and clearing customs an hour behind schedule. This is becoming more common with my flights with Virgin Australia.

CNS
BNE
Good 6.5

Cons: It would have been a normal trip but we were delayed about an hour in Cairns because the passenger count didn’t add up to what the computer said. This made it very tight to catch our next flight. Barely had time to use the bathroom.

LAX
BNE
Excellent 9.6

Pros: Long flight, lots food, good experience

Cons: Was in economy so it is what it is

BNE
DPS
Okay 4.6

Cons: No I flight entertainment or chargers for phone

Tue, 17 Sep
SYD
Sydney Kingsford Smith
AKL
Auckland Intl
3h 05m
Wed, 25 Sep
AKL
Auckland Intl
SYD
Sydney Kingsford Smith
3h 45m
Trip: 9 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 104 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
SYD
AKL
Excellent 9.0

Pros: Happy helpful crew

Cons: Slow to board and no gate on arrival. Had to be bused to terminal and waited ten minutes for the bus to arrive.

AKL
HKG
Good 7.3

Pros: The airline and staff appear to be friendly and efficient

Cons: Seating in economy is tight. You really cannot move without annoying the passengers on either side. This also makes eating difficult.

SYD
AKL
Mediocre 2.0

Cons: ANZ changed the flight time to 3 hours EARLIER, and they sent NO notification of the change. Missed the flight, and there were no ANZ staff to help, so had to buy a new ticket ( to the tune of $1700.)

AKL
LAX
Okay 4.3

Pros: Entertainment options. Communications from captain. Dimming of cabin lights.

Cons: Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite.

SYD
AKL
Excellent 10.0

Pros: Great food, wine, service Seats

Cons: no wifi

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