Cons: "Baggage allowance is lower than most other airlines"
Cons: "Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group"
Cons: "Repeatedly delayed, almost missed my next flight"
Cons: "Very nice services"
Cons: "After scanning boarding passes at gate, flight crew required us to show them again at the plane door. We had already stowed our phones, as I think others had. Minor issue but caused what seemed like an unnecessary backup at the cabin door. Our other domestic Air New Zealand flight didn't require it."
Pros: "The staff was very helpful"
Cons: "None"
Cons: "Crew was so busy that they kept overlooking my husband and I when doing the rounds of everything, We felt like we were singled out to be ignored, even though we paid for Premium Economy. Our flight was delayed for more than an hour. Food was barely ok even though we had been on Air NZ Premium economy 4 times now, was sorely disappointed with the food provided."
Pros: "Staff were lovely and food good ."
Cons: "Very cramped in window seat, quite claustrophobic really. Not a comfortable 11hr flight."
Pros: "Good seat, very pleasant crew."
Cons: "No entertainment so can't score that. Basic snacks"
Pros: "Pleasant staff"
Cons: "A few more beverage options, juices perhaps."
Pros: "Very fun and attentive crew. Always food and drinks available. Very comfortable seats and lots of options for movies and activities."
Cons: "Nothing#"
Pros: "Most of the flight attendants were helpful and friendly"
Cons: "One of my pet dislikes would be when some passengers have oversized carryon luggage that take up all the room in the overhead compartment of their own and the next one! My bag was about 3 compartments in front of me, which I didn’t mind, until someone tried to claim my bag as theirs..."
Pros: "Very smooth, uneventful flight, perfect, in other words"
Pros: "Very friendly staff. Free wine and cheese or choices of cookies—extra servings too."
Cons: "Seats are just standard—headrest part doesn’t adjust"
Pros: "Great customer service. We flew on Air New Zealand and United, and the contrast was big. ANZ stewards showed much higher level of pride in serving their passengers."
Pros: "I loved everything. From the friendly service to the comfort of the plane... it was fabulous for the 12 hours I was on board."
Cons: "Nothing. I had great service and a great flight the entire ride. Well done... Best airline I've ever flown with!"
Pros: "the fare is so cheap ,service is excellent"
Pros: "Really great service from the flight crews - smiley, polite and we were served drinks twice from a 2.5 hrs flight. Entertainment program was great with better leg space. Overall it was a pleasant experience! Thanks"
Cons: "No free movies"
Pros: "The flight departed on time, arrived on time - run of the mill stuff for Air NZ. Crew very good as per normal"
Cons: "I swear the seats are getting more and more 'scrunchy'. There are more appropriate places to get almost intimate with your seat buddy."
Pros: "The crew was great and the Hawaiian fruit drinks were a great introduction to Hawaii."
Cons: "The check in, the baggage drop off and pickup were very confusing and it made it a little stressful having to change flights. Boarding passes are also difficult to obtain through other airlines."
Cons: "Crew forgot to serve us our meal."
Cons: "Friendly and efficient"
Pros: "Snacks and drinks"
Cons: "No plug in"
Pros: "Food and service good"
Cons: "Had a large person next to me so not much room :-("
Pros: "Everything was ok"
Pros: "The crew were always smiling and helpful. We were allocated the SkyCouch seat which was pretty nice"
Cons: "Missed the flight because of a very late connection. Air New Zealand and Virgin Australia kept handing me off to each other since it was booked as virgin Australia but on an air New Zealand flight. Neither wanted to help at first. Finally virgin Australia ticket agent took pity and helped me rebook for the next day. This was after I was told by air New Zealand that I had to call the booking number for virgin Australia. I’m traveling from the US and didn’t have a cell phone that worked in Australia... which I explained and asked how I could call the number without a phone. Was promptly told to go over to Virgin Australia ticket counter where I made the one remaining agent who was closing the desks help me. However the airport lost my luggage and could not find where it was. I ended up spending three hours in the airport and still no luggage with the baggage company saying they have no record of it anywhere. Very frustrating trip."
Pros: "everything! Leg room, priority boarding even though we boarded close to last, snacks. That safe feeling :)"
Cons: "nothing!"
Pros: "The staff lady told me to there’s no food available then I told I need to buy it last time my flight was Jetstar was good even everyone can buy food on board but leta I called Chinese lady understood how I was hungry she brought me bread with batter and coffee that’s was good and best service I always thank to her service"
Pros: "The flight attendants were friendly and seemed to enjoy their job. Appeared to be very accommodating for other passengers."
Cons: "No issues. Everything was great!"
Pros: "Air NZ are great. Kayak are not,"
Cons: "I couldn’t tell about the food and entertainment because even after several call to Kayak trying to upgrade to a flight where food and entertainment were included because it said “no meal service” on my itinerary I was assured they were included and what do you know. They weren’t. I will never be using Kayak again. Very poor serve from people I phoned. They did no know what they were doing."
Pros: "Everything comfy spacious seats row 8"
Cons: "Nothing"
Pros: "Really quite comfortable seat and space wise Good to see entertainment still in the back seat"
Cons: "Long distance from arrival gate to departure gate"
Pros: "Quick, efficient service"
Pros: "The capitan spoke and explain that was perfect taking into account that was a cloudy day."
Pros: "Nothing in particular--it was a short flight. I did appreciate that the crew went ahead and turned on the entertainment system even though it was a short transit time (we were on a plane meant for trans-Pacific travel--only reason it was available in the first place)."
Cons: "No complaints here."
Pros: "The food was good, the accommodation, although it been a long flight everything was allright"
Pros: "Great service and food. The people were super friendly. Cabin was spacious and comfortable. Great kiwi experience!"
Cons: "Nothing"
Pros: "Everything was on time, comfortable & smooth, online checkin was clear & easy. Helpful, responsive staff at every level. A million times better than my other travel leg with United (but that's nothe saying much...)"
Pros: "Smoothe flight"
Cons: "1/2 hour late to depart"
Pros: "Fabulous, Fabulous, Fabulous!!!!!! Flight Crew was very friendly, helpful, and always smiling."
Pros: "All flights were on time and all worked well. The booking of the flight via kayak and payment via vayama was a week long process that involved lots of calls to their customer service which couldn't help their poor website and in the process the flight price rose 3 times, so next time, I'll better book directly with Lufthansa and save some nightmares."
Cons: "Full plane, no options to spread out."
Pros: "I was most impressed with the lovely flight attendants who were friendly and very kind and caring with my young adult daughter who has flying anxiety. They were so fantastic and really made a difference to her flight."
Pros: "On time service and the captain was good with updates"
Cons: "Everything was fine. Nothing stands out as great or bad."
Pros: "aisle seat"
Cons: "no food...not even orange juice."
Pros: "Great seats in Premium Economy, although not all the functions seemed to be working! Crew were very helpful but the one in my area was very slow with the main meal - had to wait 90mins after we took off before I got my food Breakfast was very nice"
Cons: "Great seats in Premium Economy, although not all the functions seemed to be working! Crew were very helpful but the one in my area was very slow with the main meal - had to wait 90mins after we took off before I got my food"
Pros: "On time arrival"
Cons: "Horror ale checking and baggage procedure"
Cons: "Check and bag drop. Four people stood at the desks waiting til The exact min two hours before to drop bags. Time came they ignored everyone and they finally started. They were not that kind. They could take some lessons from NZ air."
Pros: "quick boarding process using both front and rear doors"
Cons: "check-in was stressful, baggage check didn’t start until 45 minutes before take-off"
Cons: "Don’t fly jet star. Huge hassle with bags."
Pros: "Very efficient boarding"
Cons: "Not made for talk people"
Cons: "Arbitrary singling out of passengers for baggage weight violations when majority of carry-on bags weren't to regulation for most passengers. Exorbitant fees for checking bags at gate."
Pros: "Good ticket price."
Cons: "They charge $60 per checked bag at check-in, and weight limits on carry-on luggage are unreasonably low."
Pros: "Courteous staff from checking in to departure. Flight was short but on time and smooth. Perfect!"
Cons: "NO free beverages . . . definitely a "no frills" airline."
Pros: "The pilot made such a smooth landing, it was one of the best I’ve experienced."
Cons: "Probably just the delay and time management for boarding"
Cons: "Pity we paid for Qantas but still has JetStar service with pay for all drinks and food."
Pros: "Flight was on time."
Cons: "$$ for a beverage. Expensive baggage fees"
Pros: "The colour orange"
Cons: "Flight was delayed 3 hours with no notice until 15 minutes before boarding. Missed event near Auckland because of delay... but I got a $8 food voucher to make things right."
Pros: "Left and arrived on time Front and back entrances"
Cons: "Charge for everything- checked bag(s), soft drinks, even peanuts Leg Space limited"
Pros: "No mess airline, fast and efficient"
Pros: "Short flight."
Cons: "Very expensive luggage prices Little, to no leg room. Crew member said they’d get me water..never did."
Pros: "nothing to complain. everything is good."
Cons: "none."
Cons: "The delay of 2 1/2 hours created havoc and proved to be very expensive for me. El write a letter on this in a couple of days."
Cons: "I made a mistake on booking. Called them immediately. Not the least bit helpful of sympathetic. Ridiculous baggage policy and charges. Will avoid this airline in the future unless it's an emergency."
Pros: "Nothing"
Cons: "Having to pay for checked baggage when other people got on with more baggage than me. It’s a scam."
Pros: "Check in was fast and friendly. You MUST buy checked luggage on line before you get to the airport or you will pay. We did this and had no problems at all. Also get there early and be nice. Were told our CPAPs would count as part of our free carry on allowance and were infuriated as this has NEV"
Cons: "Misinformation on CPAP policy."
Cons: "They damaged our luggage"
Pros: "Boarded quickly and no delays. Didn't order any food and no entertainment on planes from Nelson to Auckland"
Cons: "Baggage took a while to come out. Likely due to Jetstar only having one carousel."
Pros: "Nothing."
Cons: "Awful service, took a booking from Melbourne to Aukland and cancelled 5 hours later. Offered no alternative or option but to leave our trip. Completely destroyed our travels which we saved years to accomplish. Avoid these (JETSTAR) like the plague, unless you want an incompetent airline to wreck your traveling. Words really cannot describe our feelings towards our treatment and lack of any empathy from the airline, who took a booking and then cancelled it in record and and said there is no other flights! Thanks for that - never again."
Pros: "Didn't realize we had to purchase baggage in advance. Doubled the cost of the flight. The attendant did move us to exit row since we paid so much, but it wasn't clear when purchasing the tickets that you needed to by your baggage in advance"
Pros: "The crew was courteous and nice."
Cons: "We were charged $100 per bag and $50 per Kg over the weight limit. Baggage fees were not clearly listed when booking this flight. We found out about the cost when we were checking in to board. Jetstar should state up front in the flight cost area about their baggage fees, not hidden in the fine print. A side note, everything on the flight cost extra; water, Wi-Fi, etc. Once the added fees are calculated into the cost, Jetstar is not cheaper than the other airlines."
Pros: "Easy boarding in Queenstown and the flight staff was friendly and helpfull."
Cons: "Thier bag fees are outragous. It was extreemly difficult to find thier allowances online and we ended up paying more than our ticket price to check our bags. If it was more clear what the fees are, we would not have chosen Jetstar. I would recomend going with New Zealand Air over Jetstar hands down."
Pros: "Service was awesome0000"
Cons: "Nada"
Pros: "Crew very helpful thanks. A bit rough to have to pay 4 baggage in top of paying 4 flight.On international flights, yr baggage is included in the price ."
Cons: "Overcharged for baggage. $535 at the airport. Very surprised at the charge. I thought $50-$60 a bag...more like $135 a bag."
Pros: "I checked in online and wasn't able to add my bags to my reservation, so figured I would do it when I got to the airport. Big mistake. It cost me NZ$ 215 to heck my two bags (one was admittedly heavy, but that is still an insane amount). I knew I would have to pay for bags but more money because of something that I was unable to adress is absurd."
Pros: "The fare was cheap and my body physically was moved from the origin to the destination..."
Cons: "The website and customer service are annoyingly difficult to use, potentially designed to force you to pay more for extras like bags. For instance, if you pay for your bag ahead of time, it is meant to be cheaper. I tried to pay for my bag ahead of time and it took me to a check-in page. I tried multiple times but only ever got to the same check-in page. Figuring that perhaps I needed to check in first, I did this step only to find that if you pay for your bag after check in, it costs more money!! On the return trip, I felt wiser so I refused to fill in the check-in page before paying for baggage. I exhausted every possible link on their website and ultimately had to call customer service. This took an annoyingly long time. I was told when I tried to pay for a 15kg bag that they had run out of space on the plane and I couldn't pay for this; however, I COULD pay for a 20kg bag at a higher price. WHAT? As I was told this was my only option, I took it, but the logic defies reason and makes me conclude that their systems are simply designed to force you to pay for extras. If I had it to do over, I would just book Air New Zealand for an extra $50-- it would save me plenty of time and hassle."
Pros: "We selected this flight with no knowledge of this airline, as we were coming from the states. Being international traveling for three weeks obviously we had some luggage with us. This domestic flight does not allow any free check in, and you are only allowed 7 kg as a carry-on. You also have to pre-pay for your check in baggage before you get to the airport otherwise you are charged three times the price. If you don't know all of this before you go, you will be in big trouble. I do not recommend this airline for international travelers."
Cons: "Fees for everything. By the time you get what you want, you end up paying double advertised price"
Pros: "Check in was quick, but our flight was delayed. We received an email notification which helped. Of course we wish the flight wasn't delayed but having an extra hour in queenstown is amazing."
Cons: "Delayed flight"
Pros: "Easy, efficient"
Cons: "Very expensive"
Pros: "quick boarding options."
Cons: "No snacks or drink options. Also I think paying for luggage is a lot more than it should be, especially if not done ahead of time. Seats are not that comfortable."
Cons: "We were charged $215 at check in to check our luggage because we hadn't "ticked" that we'd be bringing luggage when we purchased our tickets. We purchased our tickets on Kayak and never were we warned or even been informed that this would be the case. The fee for baggage turned out to be $70 per bag plus $15 per Kg for each Kg over 15 Kg. Which is absurd. Any regular flight allows bag up to 23 Kg before additional charges. This is extortion. Yet there was nothing we could do unless we wanted to leave our bags in Queenstown."
Pros: "Initial low fare"
Cons: "Over charge for baggage when checking at airport Actually charge for WATER on flight."
Pros: "Nothing!!!!!!!"
Cons: "Ripped me and my sis off for over 120 bucks in luggage fees!!!! No one could explain ability to pay online for a lot less!!!!! So freaking unacceptable!!!!! Plus they damaged a new bag and tell me they aren't liable!!!! Don't ever buy a ticket with JETSTAR! Freaking waste of money! Stick with air New Zealand"
Pros: "Easy booking"
Cons: "Maybe"
Cons: "They have a baggage racket where they trick you in to checking your luggage at the airport to charge you $70NZD at the counter not to mention the staff are less than helpful. Also, the seats are so thin you can feel the person behind you breath. I'd give it zero starts if I could."
Cons: "I made a small gift purchase in Queenstown and they were going to charge me $70 to put it under the plane. They could have easily put it in a small box, put it under the plane, and charge me $25 at the most for it. Instead I had to give it to the clerk at the counter because I only paid $20 for the item. I didn't mind having to put it under the plane but for $70?"
Pros: "Efficient. Friendly. On time."
Cons: "Lack of leg room like all airlines"
Cons: "Flight delayed 3+ hours"
Cons: "Got charged 15$ per kilo for our bags even tho we couldn't check in online"
Cons: "Had to pay an unexpected high fee for baggage, extremely low weight limits for carry on luggage."