Pros: "The crew were very friendly and responsive to all requests."
Pros: "The crew is consistently wonderful!"
Pros: "I like how everything went to be honest. No complaints :)"
Cons: "I enjoyed it all :)"
Pros: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Pros: "Crew was awesome! Kind and funny!"
Cons: "The weather, but pilots did great despite it."
Pros: "Entertainment options. Communications from captain. Dimming of cabin lights."
Cons: "Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite."
Cons: "Asked for an isle seat; was stuck in the middle. Way to long of a flight for that"
Pros: "Their plane"
Pros: "Kind staff, long flight but the attendant were super kind"
Cons: "Food in business class and more choice of movies"
Pros: "The crew was wonderful again. This time I had an aisle seat in the center section and it was much more comfortable. The food was vegetarian and quite good."
Cons: "No complaints!"
Pros: "They took care of you. Meals were good. Excellent airline"
Pros: "Seats rows seemed to be more distance apart than other airlines. Flight was actually done by Air New Zealand rather than Cathay Pacific. Check in at Auckland airport was very quick and highly automated, however, our gate was not posted till one hour before the flight, so we did not know where was the best place to sit and wait."
Cons: "Food was mediocre. Coffee and tea were like warm or cold."
Pros: "Good food"
Cons: "Why so cold in the cabin!"
Cons: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."
Pros: "The option to gate check strollers for easy access with a toddler"
Cons: "The stroller wasn't delivered to the gate by Air New Zealand"
Cons: "For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face."
Pros: "Crew were lovely."
Cons: "Had a lot of hassle adding baggage to this leg of my trip on booking. At check in i was asked to pay $130 for baggage, which was no surprise. Luckily Air New Zealand ground staff sorted it out and I did not have to pay. I will book direct with the airlines next time."
Cons: "We were late arriving, the cabin crew although they were pleasant, didn’t do enough to allow the passengers to get off first, for the connecting flight. Malaysian airlines stayed in the runway, fixing an engine and the pilot said they were delaying the plane, driving in for passengers to disembark. After being told by cabin crew that a number of us were late for connecting flight, that they were going to wait for us, they didn’t and we were told we had missed the flight. We were kindly put on the next flight which wasn’t until five hours later. Unrealistic scheduling causes is to miss our flight and had us sitting at the airport for four hours, making it an unnecessarily long day. Not impressed."
Pros: "Not much"
Cons: "My flight was moved up three hours and we were not notified. Two others we were traveling with were. Some people received meals and drinks and the flight attendants had a list of which seats. Apparently we weren't entitled to any. We were not treated the same as the others next to us. It was not an option. Perhaps only Australians were entitled."
Pros: "It was operated by air New Zealand so the service was top notch once I was able to resolve all other issues boarding."
Cons: "We had a flight bought on virgin Australia and operated with air New Zealand. The air New Zealand part was all great plane boarding etc, the horrible part is that we bought baggage allowances with virgin and they never transferred the information to air New Zealand. So there I am from the USA in a foreign country boarding a flight being asked to pay 500 nz dollars for a few kilos when I had already paid for it. Having to produce emails and payment information on something I had done months in advance. Overall I won’t recommend virgin next time I’d book directly with air New Zealand"
Pros: "Meal was excellent"
Cons: "Would have liked a blanket, it was a bit cold."
Pros: "friendly staff, ease of boarding"
Pros: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Cons: "Not enough time booked by kayak between an international arrival and domestic departure"
Pros: "The food was very good, the movie selection was great, and the staff were friendly and caring."
Pros: "Two toilets in Premium Economy, comfortable seat with blanket, headphones, and large pillow"
Cons: "Boarding is an issue. Please have more staff in the early stages of boarding to make sure people go to the correct lines . It's not immediately obvious and leads to frustration . I wasn't too bothered as I worked it out quickly but I could hear many others expressing their frustration around me . I was disappointed in the movie selection. I wanted more new release movies to choose from . Cabin crew friendly and polite . Love the wine ! Put up with being cramped .. would love more leg room but overall very happy ! Thank You everyone involved !"
Pros: "Good thing, we got there."
Cons: "The flight attendants did nothing and told us we had to buy water. Really?? We were over charged for our baggage by a long shot. You sell cheap flights but by the time you pay for bags it is no longer a deal."
Pros: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Cons: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."
Pros: "All the attendants were wonderful."
Cons: "The hand cream and lip balm were excessively scented. I could tell when anyone in the cabin used it. The food was a little too fussy for my taste with trying to put 12 ingredients in one chicken dish."
Pros: "The crew was very nice, and I loved the entertainment options."
Pros: "Crew was professional and friendly, food was excellent, entertainment choices were fantastic."
Cons: "The seats were a bit uncomfortable, we were in coach, but they were not horrible. Just lacking lumber support and didn't recline very far."
Pros: "smooth flight, good treats, great legroom and fun crew!"
Pros: "Excellent service, prompt attention, really great flight experience"
Pros: "Fr]iendlyt, efficient flight attendants"
Pros: "Check in process was very good"
Cons: "Staff is not necessarily as attentive to individual needs as they could be. Many oversights in service. Also, the sound on my video speakers was distorted (loud screeching) that ruled out any chance to watch any movies on this long flight."
Pros: "Some of the crew were excellent service wise"
Cons: "Some of the crew were less than what I would expect service wise"
Pros: "already commented above, everthing about the same...staff was very nice"
Cons: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."
Pros: "Very friendly and good service- price was very high for the distance/time"
Pros: "Very Innovative. Love the Premium Economy seats. And unlike many other airlines that do Premium Economy the food is not just economy food. It is far better and as good as anything you get in Business."
Cons: "The seat was not all that comfortable and being at the front of the section meant I couldn't stretch much. The breakfast was OK - nothing special"
Pros: "Flew from LAX to NZ and then to Tonga. Both flights were amazing with the best cabin crews. I would highly recommend Air NZ."
Pros: "I have not flown international in a long time. It was confortable and entertainment was great. The only thing I did not like is that with New Zealand air one can only check in 1 bag for free. We stayed in NZ for 18 days. The other airlines let you check in 2 bags. For an international flight 2 bags is only fair. Thanks."
Pros: "The best ever business class check in and superior lounge and breakfast."
Pros: "Crew was very nice"
Cons: "Seat back did not recline, free still water not available on touch screen ordering"
Pros: "Food, service, comfort was all very good."
Cons: "The pillow I was given smelled terrible, it seems they may change only the pillow case, but re-use pillows. They really should provide fresh pillows."
Cons: "could not check in online. Traveling with my daughter and we were unable to lock in seats together. Gate agents were able to do this but not proof to arrival at assigned gate."
Pros: "We think Air New Zealand is by far the best airline we've ever flown on. Service, food, entertainment were all superlative"
Pros: "Service etc etc absolutely fine"
Cons: "Handling at Melbourne Tullamarine was poor. The plane landed on time but was sent to the wrong dock and that caused a lot of time wastage. This seems to happen in Australian airports more than anywhere else."
Pros: "Crew were excellent"
Cons: "The TV was small and poor resolution and brightness. Also no USB power at my seat."
Cons: "Not much food to eat."
Pros: "Easy check in and comfortable flight. The crew are very helpful."
Cons: "Couldn't get my preferred isle seat or sit with my wife who was in a different row."
Pros: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Cons: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Pros: "I had plenty of space"
Cons: "There should be more vegetarian options available. Crew were very slow in responding to my requests."
Pros: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Cons: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."
Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Pros: "Leg room is always great!! Also the staff a brilliant!!"
Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."
Pros: "Consistently good service from emirates crew"
Cons: "Too much meat in the dining options Boarding was slow"
Pros: "Quality airline -new and clean plane with good seats and AV set up"
Cons: "length of flight...."
Cons: "Food was not awful and most item not available in Fist Suites"
Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"
Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."
Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
Pros: "I was upgraded to business class. Very nice"
Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Pros: "Level of entertainment"
Cons: "My companion ‘s screws wasn’t working. The stewardess was advised twice but nothing was done"
Pros: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Cons: "crew service"
Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Pros: "In every way this was an excellent flight."
Pros: "Nice ontime flight."
Pros: "Comfortable seat, even in economy class. Very quiet engine noise. Extensive in-flight entertainment. Attentive crew."
Cons: "Boarding experience was cumbersome and overly complicated. After going through the whole security screening process to enter the departures area (I boarded in Singapore), the whole security process is performed again to get to the gate. Why do I and my carry-on luggage need to be checked twice? Once at the gate, all passengers are herded like sheep into an area that has insufficient seats for the number of passengers, so many are left to stand or sit on the floor. If the airline wants to use a plane that carries 500+ passengers, then use a gate that can accommodate that number."
Pros: "Travelled economy and it was very good. Would love to try business class sometime. Staff excellent food very good."
Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"
Pros: "The food and service. Toilets are clean"
Cons: "Should watch on how many beer/champagne the steward serving to the customer as we had an old man who is super drunk sitting beside us and keep asking for more. Should also include toothbrush for our overnight flight as we reached Melbourne in the morning."
Pros: "Movie choices"
Cons: "Checkin services Staff attitude"
Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"
Pros: "Great service all round and lovely staff on board! A delight to fly."
Cons: "The boarding process could be more organized and more smoothly."
Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."
Pros: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Cons: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."
Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"
Pros: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Cons: "can't find anything to complain with"
Pros: "Upgraded to Business Class. On a A380 its really significant."
Cons: "The crew was abit too talkative during non-service."
Pros: "So comfy... Great service. Wished the flight was longer b"
Pros: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Cons: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."
Pros: "Loved the space and comfort and friendly crew"
Cons: "I travel overseas 1 to 2 times per annum. I've always chosen flights based on economical costs only, and most times disappointed by the level of service, quality and overall feel. This time recently, I chose Emirates airline and was impressed by their overall offering. I'm now converted and will fly Emirates ALWAYS!!"
Pros: "The spacious seats and the in-flight service"
Pros: "The extra seating space - made the long journey A bit more bearable and relaxing."
Pros: "Economy seats still comfortable"
Pros: "Amenities and food, customer service."
Cons: "Wish that the airline would have told me in advance that I need an Australia transit visa before I went to the airport."
Pros: "The ariplane, movies"
Cons: "The check-in staff"
Pros: "Comfortable, friendly crew, and very good food and service."
Cons: "Boarding was disorganized and flight delayed slightly."
Pros: "A passenger was felt sick ( breathing problem?? ) and crew members were very responsive to attend to him, by bringing in O2 bottle etc. Very impressive."
Pros: "Great flight and service"
Flight delayed twice, first in Auckland, then in Melbourne! To top it off my bags went missing. Been on the phone with 5 different people/ departments, still no luck. Never flying Qantas again!
Pros: "seat comfort"
Cons: "breakfast, coffee"
Pros: "Nice amenities, very efficient"
Cons: "This is my 2nd International Flight and Qantas outrated the other airline 100x’s over. Thank you"
Pros: "Great seats on the 787 dreamliner"
Pros: "Lovely staff"
Pros: "efficient, entertainment"
Pros: "Lovely staff and great food"
Cons: "There was no in-seat entertainment and we weren’t advised of this in advance"
Pros: "Everything was fantastic!"
Pros: "Sitting in an front isle seat with leg room and the helpful nice sterward"
Pros: "The seat is narrow compare with other airlines."
Pros: "Everything was great"
Cons: "Slightly more legroom"
Pros: "crew was nice. but we had massive delays and the attitude of the employees at the gate and on check in, was terrible"
Cons: "it was their fault that the plane was delayed (mechanical problems), when i asked to be transferred to jfk instead of newark, the employees at melbourne said it's not possible. basically it was their problem but refused to be accountable to it or to accommodate passengers"
Pros: "On time flight ,no problems."
Cons: "All was fine."
Pros: "seats - very comfy flat bed to use on overnight flight"
Cons: "too warm, hard to sleep"
Pros: "The food choices were lovely, plenty of bathrooms and touch screen entertainment (albeit with an outdated feeling and clunky interface.) The skycam was the best part of the entertainment interface options, giving you an outside view of the plane at all times from a camera at the top of the plane tail. Watching the plane during its descent and landing was very cool."
Cons: "I’ve flown in tight-spaced economy seats before, but the lack of space to even bend over to reach items on the floor was extreme on this plane and unacceptable for a 15+ hour flight. It truly felt like a straightjacket. Serious acrobatics were required to reach items on the floor. The tray table would also fly down on its own, the lever holding it would slide free while I was sleeping. There was no wifi at all, not even for using the qantas apps. My fiancé flew on Virgin the week before and was able to purchase wifi and stay in touch with me for $19 for the duration of the flight. Even my flight earlier this year with Qantas on the Dreamliner lacked usable wifi, but the experience of the Dreamliner plane itself was wonderful. In addition, the usb ports on the end of the armrests weren’t working. I feel it should be part of the safety briefing to point out where the usable power points are, given how vital charged phones are these days for boarding passes, reaching loved ones and entertainment when the wifi isn’t working. I didn’t realize there was a plug for laptops/ block plugs until I asked about the USB ports not working until the last 2 hours of the flight. The location of that was somewhere few would notice or look if not explicitly told. This will be the last time I ever book with Qantas when an a380 model is involved, unless great overhauls and updates are completed. Economy should not lack basic ergonomic comforts and while I’ve spent years touting my love for Qantas, having had wonderful experiences in the past, this one fell far below what I had come to expect from the Qantas name."
Pros: "Great service, very attentive with my 2.5yo toddler. Also the baby change rooms in the Business Lounge were some of the best I've ever used."
Pros: "I was very surprised that a short domestic flight offered a free drink and dinner service."
Cons: "My only fault was that they didn’t offer a non meat option on their selection."
Pros: "The fresh fruit platter choice for breakfast"
Cons: "No fresh towels to wash hands & face before being served food"
Pros: "It was a good flight overall."
Cons: "Baggage arrived late."
Cons: "Nothing not to like"
Pros: "Pillows were comfy, seats reclined to a comfy position"
Pros: "The plane was small, but it was my first time, so it was cool. The flight was quick and easy, and they covered my luggage even though it was too big for the plane overhead lockers."
Pros: "The on boarding process"
Cons: "The plan was in very poor clean conditions. The seats were discussing to sit."
Pros: "The flight attendants gotta be the happiest people in the biz. I didn't want to be there, but that they did made my whole trip better."
Cons: "We did not make this flight"
Cons: "Seats very cramped with 6 children sharing seats invarea"
Pros: "The crew was friendly and attentive. They worked hard to make the long flight as enjoyable as possible. The food was bland and uninspired. The in seat entertainment had a great variety though it stopped working with about an hour to go so that was frustrating."
Pros: "freindly staff."
Cons: "First I wasn't told I'd be going domestic . Arrived at the airport 4:30 to catch the internation flight @7:20. Funny thing is I was the only person around. There was the changing of shifts for ground & cleaning etc. No ticket booths. Put passport in kiosk,it said basically no. Finally a ticket agent showed up. She tried my passport ,and nothing. Checked threw the computer & it said leaving out of domestic. Go down to the end of the hall, can check in there. It's Qantas alright, not open till 7:00. Start to panic a bit. Stopped someone and asked. They told me I was at the wrong terminal! Get to other, check in. Ask if I have to collect luggage and customs at LAX. No goes right threw. Wrong. Waited for cases at LAX. Have to collect & go threw customs. No cases, lost in Melbourne. Then I was ignored."
Pros: "Crew was excellent! Very friendly and attentive - entertainment selection was great and the plane stayed nice and cool which is really helpful for a 15hr flight - no one needs 300 sweaty people for 15 its."
Cons: "That we were required to check our overhead bag because it weighed more than 15lbs. Meanwhile as we boarded nearly every passenger had an overhead bag that most certainly weighed more than 15lbs. Not sure what was going on there...also the seats are a little tight when reclined. Once the seat in front of me reclined back I had my knees in the back of the chair the entire flight and I am not a particularly tall person- made for a pretty uncomfortable 15hrs."
Pros: "Managed to reach destination safely. Only taking about 8 hrs more than scheduled."
Cons: "Flight delayed. The made boarded passengers disembark and wait for an unpredictable amount of time with no updates. Then finally we boarded then the service was very poor. For example they did not remove the dishes for about three hours after serving dinner. The last straw was that they diverted to Sydney instead of the final destination Melbourne as the crew was going over 20 hrs. With the diversion they saved about 45 min , but the exhausted passengers lost another 3 hrs in their already miserable flight. Also quantas NOT friendly for people traveling with kids.... BEWARE."
Pros: "Crew was trying hard to make customers comfortable"
Cons: "Delay in departure, my seat was next to the “kitchen “, so I didn’t get any sleep due to to constant noise!"
Pros: "Good Food and ok services"
Cons: "2 hrs delay. Entertainment system froze and no sound from time to time. Dirty seats."
Pros: "Not much"
Cons: "Delayed no information"
Pros: "Good service"
Cons: "Business class seating is not of international standard. Time to put upgraded accommodation in business class on this sector. I will not be flying this sector again with Qantas."
Pros: "The service of both inflight & gate agents were wonderful"
Cons: "The seats were a bit tight"
Pros: "Very accommodating for such a long flight."
Cons: "The entertainment system was down causing the plane to be delayed 70 min in an already 15 hour long flight."
Pros: "Worst food on flight m service"
Pros: "Good pillows."
Cons: "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."
Pros: "Nice aircraft and amenities."
Cons: "All 6 of my flights were delayed causing me to miss 2 connections. Had to pay for a hotel and arrived a day late to final destination. Agents, sales desk, all could care less."
Pros: "It was a safe flight."
Cons: "I have flown Qantas several times across the Pacific and have had much better experiences on the longer flights. Everything was delayed, the plane was small, and the food was pretty bad, even by airplane food standards. I just expected more given what I have come to expect from Qantas."
Pros: "Everything was wonderful, the crew were all very polite and boarding went very smoothly."
Cons: "No complaints."
Pros: "I love Qantas in general. I paid for exit row seats and it's worth the extra money."
Cons: "Food was ok but I've had better in Qantas."
Pros: "The seating, streaming movie choice and food exceeded my expectations."
Pros: "Everything was fine. I have flown with Qantas many times, and it was same as usual"
Cons: "I had no problems"
Pros: "Great choice of films...Large screen in an economy seat!"
Cons: "The food...but I never like airline food."
Pros: "The personal entertainment option worked fantastically. Food was also very good for such a short flight."
Pros: "Food is good which is being served hot , even the bread is being served hot . The food is of the right portion .The crew is doing what they need to do for the passengers , quiet efficient , smile quite a lot thus making them feel more comfortable . The toilets are being kept clean . Keep it up !"
On time and nice service on board
Flight was good and the snack (toasted ham and cheese) was OK. The entertainment selection was great. Would have liked a canned softdrink as a choice.
The flight crew was nice,
Pros: "I am loving the fact how the crew are disembarking and embarking passengers. So far better than many big companies out there in North America"
Cons: "Terrible airline and airport system... the boarding system is a disaster... after waiting in line for so long they send you to different counters to pay for bags... on top of that they didn’t check in one of the 6 in my group by the attendant’s mistake and they closed the flight in us...there is a bussing system that “takes you to the plane” and when we finally made it to our gate the bus made their last of the 2 trips to the plane. So we lost our flight to Cusco and ruined our entire first day of touring in Cusco..... your system or multiple check in/ cashier/customer service counters is a disaster and it makes zero sense. I will NOT fly latam again."
Pros: "The plane was new."
Cons: "Smallest seats and shortest leg room I’ve experienced in a long time! They even charge for a cup of coffee, and anything else, other than water! I didn’t try to use the bathroom, but they probably charge for that, too!"
Pros: "Great Airplane i felt awesome tha movies the food everything was great with this flight"
Cons: "nothing, maybe the Airport at Hanga Roa because we wait so much time!"
Pros: "The crew was very friendly! The seat was great!"
Pros: "Other legs of flight were worse."
Pros: "Very attentive and friendly personnel; efficient and timely boarding: surprisingly good meals"
Cons: "We got off onto a shaky set of stairs that surely would have been a safety violation in the states."
Pros: "Nice hosts. Good seats. Delicious food. Smooth flight."
Pros: "On time."
Cons: "No transfer ability between domestic connections, even on same airline."
Pros: "The inflight crew was nice."
Cons: "I hate checking in with LATAM! I swear they make up new bag rules for every person that walks up. There were people with 2 carry ones, purses, and shopping bags. But I couldn't bring 2 backpacks(school backpacks!) on. I had to check one. I HATE LATAM! Every time it is something different with them."
Cons: "seat, food, entertainment system and options"
Cons: "offering some free snacks and soda (3 hour flight, other than water, everything else is charged). An online entertainment system that actually works."
Pros: "Seats were newish, crew was very friendly"
Cons: "They mistakenly sent one of my bags on a later flight so I couldn't pick it up at the airport and instead need to wait for them to deliver it tomorrow"
Cons: "No choice in food and very little provided. Half a sandwich with stale bread for breakfast"
Cons: "I've flown a lot of different business class flights in my time and these are the narrowest I've ever seen. I am not overweight but I felt very restricted in these seats. Add to the narrow seats is the design of the seat and armrests themselves and you don't have much space at all. No way I was going to be able to work on my laptop in this LATAM business class seat."
Pros: "You made it possible to change my flight to one earlier"
Cons: "The food"
Pros: "The LATAM getting our boarding pass, going through the LATAM boarding area, getting on the LATAM plane we were stopped no less than 4 times by this airlines. The women were rude to us. Many people had presents for the holidays that were much bigger than our packs."
Pros: "Cabin crew were excellent Business class seating quite roomy"
Cons: "Food was ok but not to the standards of Qantas / Emirates or Etihad The cabin seating etc, looked a little tired & dated & the seats mechanical operation was clunky. Toiletries bag provided was quite limited, but was fit for purpose."
Cons: "Delay meant I missed a meeting deadline."
Pros: "We are an American Family. We traveled on LATAM Sydney to Auckland round trip. The plane was brand new Boeing Dreamliner 787-8 with all the bells and whistles. The attendants who are Spanish speakers but bilingual were delightful. We had one meal on each flight and 2 rounds of drinks. We had no issues with carry on or checked luggage. To summarize we had 2 perfect on-time flights with no fuss or drama. I couldn't recommend them more even if I tried.."
Pros: "Courteous, gracious service; efficient and comfortable flight. Thank you!"
Pros: "On time flight & very nice service."
Pros: "Comfortable and sufficient entertainment."
Cons: "The food wasn’t spectacular."
Cons: "really the complaint would be mostly about the airport than from the flight , limas airport it´s the rudest i´ve been so far , theres no happy or polite persons there except for 1 janitor and a lady in the to go station"
Pros: "The crew welcomed us on board the night of December 31st. They celebrated New Year with us and created a comfortable and celebrative atmosphere. Amazing service!"
Pros: "Dreamliners are absolutely awesome. I felt refreshed when I landed. Smooth flight, awesome crew."
Pros: "crew! just awesome"
Cons: "some people being to loud at sleep times."
Pros: "The crew service is excellent: prompt, efficient, and friendly. The free streaming inflight entertainment to use on your smartphone, tablet or laptop is a very nice feature on a 3-hour plus flight. The food for sale onboard is tasty and fresh. In my experience most domestic flights operated by Latam are on time."
Cons: "Latam crams its single-aisle Airbus fleet with one or two rows of seats too many: the seat space is crammed. The exception are the first three rows and exit rows, for extra pay or free for elite passengers. The first three rows have power outlets -nice and useful to watch streaming movies without draining your smartphone battery."
Pros: "I got to my destination safely and on time"
Cons: "That there was a friend of the staff seated in seat 7 aile and the steward from first class kept on asking her if she wanted something to drink he didn't ask anyone else She asked for something and they brought her what looked like a cell phone in a blue case She was treated way better than all the other passengers and I just thought why can't we all be treated the same way"
Pros: "Enjoyed my first trip on LATAM."
Cons: "Had to wait more than 2 hours in the Que to get the boarding pass. Had to come in air new Zealand and same issues when went to brisbane. More than 8 hours wait before flying to brisbane. Thanks."
Pros: "Customer service"
Cons: "No leg room, seats go back too far"
Pros: "Was pleasantly surprised to find more legroom, more storage and a great selection of entertainment.."
Pros: "Once I was aboard my flight in Lima LA 2514 the attendants were helpful."
Cons: "When I arrived to Jorge Chavez the ticket counter was down. I waited for 20 minutes and Brunella eventually gave me a boarding pass. The pass was hand written and missing information but she assured me it would be fine. When I attempted to go through security they informed me this wasn't a boarding pass and was missing information. They said I would have to go back downstairs to the desk again. have a visible disability that affects the way I walk, and typically I do not require a wheelchair. I give myself enough time to get to my destination, but thanks to Brunella I was running incredibly late. I finally arrived though my flight was then rerouted to Orlando due to weather conditions at Miami and never arrived in Miami. The pilot of this flight LA2514 decided he was done and wouldn't fly there at all. The passengers were informed they would take buses to Miami."
Pros: "Excellent service and courteous staff very clean aircraft great choice of movies/TV and music. Tasty snack provided. Good value.."
Pros: "LA TRIPULACION"
Cons: "EL EQUIPAJE NO LO MANDARON HASTA DESTINO FINAL Y SE PERDIO"
Cons: "5 HOUR DELAY ON A ONE HOUR FLIGHT. LA 990 MPN/PUQ 10 DEC"
Pros: "This was the last leg of a very long trip. It went great and the whole trip went as planned. Highly recommend LATAm and American."
Pros: "I liked the spaciousness and services of the 787 I liked the curteous and generous service of the crew I liked the boarding and deplaning I will consider using LATAM in my long-distance overseas travel"
Pros: "The planes were new and immaculate, seats were comfortable, we were welcomed by the flight crew upon embarking, and there was a wonderful selection of entertainment."
Cons: "The food selection was rather light, especially for those with celiac issues and or vegetarian."
Jetstar changed my flight plan, adding hours to my original time then every flight I took was delayed
Pros: "Exactly what we expected from a budget airline."
Cons: "Dragging the luggage between international and domestic terminal wasn't fun."
Cons: "Could have left on time 2 hours late leaveing NZ"
Pros: "The crew was very good and did an outstanding job accommodating the passengers. Thank you."
Cons: "I really think everything was great and Jetstar is very well organized. You can teach the US carriers how to efficiently run an airline service. Thank you for taking pride and responsibility for running a well organized airline."
Pros: "That they found us a new flight"
Cons: "They cancelled our flight"
Pros: "Base price for flight was insanely cheap, booked six months in advance."
Cons: "Drastically different bag weight requirements than my connecting flight meant I had to shuffle everything around to meet the carry-on limits, then pay $100+ as my check bag went up two levels. Even anticipating this, it still cost double what I was expecting; must have been the difference between advance payment and day-of rates, but the degree of difference in cost left me feeling swindled."
Cons: "City of Yulara had a city wide communications failure. Other airlines had backup plans to get passengers out with a manual procedure. Jetstar didn't have a manual process and failed to get us on the plane. I missed my connection and they didn't help with my lost ticket. I ended up buying a new international ticket."
Pros: "Crew was great and friendly."
Cons: "The chairs were extremely uncomfortable. I have flown Jetstar multiple times, and this was by far the worst. I’m not sure if it was simply my seat, or what. But it made the flight very hard."
Pros: "Check in was easy once we prepaid for our luggage ahead of time."
Cons: "Did not even get a glass of water on plane. People get dehydrated flying, Jetstar should always offer water. The flight attendant was very picky, I could not leave my thin fleece tied around my waist."
Pros: "inside the cabin was good"
Cons: "FLIGHT was delayed no announcement made at the departure lounge Check in counter didn't ask or respond to my FF cards points to Melbourne /Launceston /Melbourne so missed out I guess on points Mr Jailal Lalji & Mrs Subhasini Lalji FF member 3602128"
Cons: "The crew had very heavy footsteps up and down the slide and woke me up. Everyone on the entire plane must have used the toilets. Worst flight ever."
Pros: "The crew at check-in was super helpful."
Cons: "The didn't even provide water - they charge $4 for a small bottle."
Cons: "Long delays, unfriendly staff, really uncomfortable seats that barely recline, no food or drinks other than water and no entertainment."
Pros: "Quick and comfortable. Arrived 30 mins ahead of schedule"
Pros: "The price, the timing of the flights"
Cons: "Cheap thin seats squashed together means you can feel every time the person behind you moves. There were people yelling at each other because they were getting so annoyed by it."
Pros: "on time in time clean air craft great crew, on top of all was the experience of the Pilot, the take off and landing was so smooth"
Cons: "Extremely delayed due to mechanical problem- instead of arriving at 11pm, we arrived after 3am"
Pros: "got to melbourne on time"
Cons: "extra fees for everything and a hassle with carry-on. $150.00 for 2 checked bags."
Pros: "No redeeming factors with awful customer service. I missed my connecting flight due to another flight being late. As a result, I called them to notify them I would not be able to make the flight and asked to switch flights. After explaining the situation, they refused to waive the flight change fee and even charged additional fees even though I had no control of the situation. They took advantage of the situation I was forced into and have no ethics. Absolute garbage."
Cons: "See above. A terrible airline who treats paying customers with disrespect and takes advantage of the situation. I will never fly with this airline again."
Pros: "On time"
Cons: "No water"
Pros: "Seat in the front"
Cons: "First and early used Auto kiosks check in Auckland Domestic Airport, the Jetstar computer get me a last seats on the flight!?"
Cons: "We were on the tarmak an additional 30 minutes, then in the air for an additional hour due to the weather. It would have been really nice if they had offered us bottled water or something. I was very surprised that even to get water it was a $4 charge. I likely will not be flying Jetstar again. I appreciate a company not nickle and diming with customers."
Cons: "Check I'm rudeness...... absolutely despised employee"
Pros: "I honestly can't think of a single thing I liked about this flight, but if pressed, perhaps I enjoyed the staff in Honolulu during check in. The rest was horrible. Hated it all."
Cons: "Absolutely horrible. This airline is truly the Greyhound of the sky. There was an absurd amount of families on this flight with really young screaming, ill-behaved children and their indifferent parents. The flight attendants were equally indifferent and unhelpful. You get absolutely nothing for free - everything cost - food, blankets, pillows, etc. on this 10 hour flight. AND when water was requested, it was a small, mouthwash size cup with a note, that "we charge for water." $4. Wow. Probably one of the worst experiences in the air ever. I won't be back. The price was stellar, but after paying for seats, luggage and enduring the people on the flight, I'd prefer to pay more and get A LOT MORE from an airline like Virgin Australia. If you're cutting corners and trying to save money, save yourself and your sanity and spend a little more on quality airline."
Pros: "Ease of boarding n checking in."
Cons: "Took awhile before we found out the gate. Not ur fault but too many crying babies on flt"
Cons: "Jetstar is cheap and terrible. We were charged $160 dollars to check small, carry-on sized bags we had expected to take on board with us. This is 4 times the price on their website; that price is no longer available once you're at check-in. The service was slow and inefficient. Even after checking in online we still had to wait in line to check in at the counter. This took ages since at least 5 or 6 other people were having issues with Jetstar, like us. The flight itself was cramped (I'm a shorter woman and had almost no leg room) and there were no complimentary drinks or snacks for our 4 hour flight. We opted for Jetstar because it's the cheapest option, but ended up having to pay more than we would have for a much nicer flight with another airline."
Pros: "The quality of the aircraft, USB charging point in seat, spacious over head lockers. Cabin crew are friendly and polite."
Cons: "If you haven't paid for in flight service package or food your not made comfortable it's better to fly the full price airline QANTAS as it's an inclusive price and far better quality of inflight service."
Pros: "2 hours late"
Cons: "2 hours late, constant 20 min delays until departure no real updates"
Pros: "The check in team was very cordial. The pilot did a great job in landing the airplane in difficult weather conditions."
Cons: "The charge for luggage when checking in is outrageous!!! No free water offered on a 5 1/2 hr. flight! Will never use again or recommend!!!!! We took flight from Brisbane to Denpasar with your company & paid nothing for luggage, received a meal & wine for free!!! What's up with that???"
Pros: "My partner and I are very tall, so the flight attendant moved us to an exit row free of charge. It might have been a glitch in the system, but we got to use the entertainment system for free and it had a good selection."
Cons: "Weight limitations for carry on bags. You have to pay for EVERYTHING-- blanket, cup of coffee, food/snacks, even on a 12-hour flight."
Cons: "they charged $150 to check in a bag over 7 kg (15 lbs). the size of the bag was fine (20"), and if you fill such a bag with regular clothes, two pairs of shoes, and a toothbrush, you will easily hit 9-10 kg. so this airline expects you to travel with a 20" bag that is only partially filled, which is ridiculous."
Pros: "Great flight...on time..."
Pros: "Entertainment was free."
Cons: "There was no prepaid food choices. Prepaid food portions were smaller and more expensive than choices on board to buy. Prepaid hot dog was disgusting."
Cons: "Chair I was in didn't recline"
Pros: "Great friendly cabin crew Only slightly delayed."
Cons: "Checkin staff gave us back row seats that sit straight up with less legroom without asking if we were OK with that and different than we asked for. Stewardess moved us forward into empty seats after we objected.."
Cons: "They charge me for a luggage $230.00 for 19 kg. It's a rob. The plane was late.No offer for a glass of water.Staff not to much friendly"
Cons: "They left my luggage in Auckland (I live in Dallas) AFTER forcing me to pack everything into it due to the dumbest "1 carry on" rule I've ever heard. The check in counter was severely understaffed. The whole experience was terrible and it was literally my first experience."
Pros: "Initially, the ticket was cheap."
Cons: "The cost of my baggage was triple the cost of my flight. The assistants at the desk and gate were rude. I don't fly internationally often and I was anxious, they did not have time or interest in helping me. I could've been on a United flight with my parter 10 hours earlier for the same cost, had I known I would actually pay far more than the cost upfront. I will not be flying Jetstar again."
Pros: "the crew were as helpful as they could possibly be but the airline and it's policies suck"
Pros: "The flight crew were friendly"
Cons: "Everything about dealing with jetstar"
Pros: "The fact that Jetstar used a Dreamliner for long haul flight who has very experienced pilots"
Cons: "That Jetstar makes you pay for everything from luggage (most if not all low cost airlines in other countries give you a standard check-in baggage allowance) to selecting seats and watching entertainment! I understand the concept of profit and loss but c'mon guys, this is a bit excessive!"
Pros: "Brilliant staff ... Friendly and helpful"
Cons: "Continued delays due to maintenance issues (on their state of the art aircraft) caused me to spend 10 hrs in the airport. For my trouble I was given a $10 refreshment voucher. This was much better service then the flight on my first leg of travels when the same exact thing happened and I spent 14 hrs in 2 different airports on my way to my final destination, when I asked customer service for some sort of voucher I was told she wasn't authorized to give me one....completely unsympathetic."
Pros: "The ticket price is enticing and it got me from point A to point B."
Cons: "Baggage is very expensive. On a 9 hour flight we were given nothing to eat or drink (except water if you asked) unless you bought it. The entertainment also costed additional money. With a budget airline you obviously give up certain luxuries, just keep that in mind n"
Cons: "The flight was delayed nearly 3 hours and I had some serious issues with Jetstar so it was a long and unpleasant experience"
Pros: "I do believe that you get what you pay for, so I didn't mind the minimal level of service. The flight was on time. Check in was easy and efficient. The crew was pleasant and helpful."
Cons: "This is a problem not confined to Jetstar, but which affects the industry as a whole. Why do the board sick passengers? There was a man seated two rows behind us who coughed and wheezed the whole way from Cairns to Melbourne. He couldn't clear his lungs. He had no business on a plane infecting the rest of us."
Pros: "They were very efficient at boarding, and crew was nice. All our flights were on time and had no issues."
Cons: "The baggage fees were all over the board, for the same piece of luggage I paid anywhere from $28 (pretty standard) to $49. I'm not sure what dictates the difference, as when I printed off the itinerary for the 4 flights we had they all said $28 and no one could give me an explanation of why the change or difference. The bag was in within the standard weight limits. Had I know that I probably would have chosen a different carrier as they weren't that much less expensive."
Cons: "We had a 4 hour layover in Melbourne and had to pick up our bags and recheck them but we couldn't check them in until 2 hours before our flight and there was a 145aud charge for excess weight they only a!low 15 kg virgin allows 23 and tiger air allows 20. I will not book on them again! They did not even offer water to me the attendants were too busy making sure everyone who had preorder got their order."
Cons: "room behind seats very short, staff not very attentive to those who hadn't paid for on-board options."