|Top route||Chicago O'Hare Intl to Boston Logan Intl|
|Top airport||Dallas/Fort Worth|
Plane was early to Philadelphia, but could not un board due to customs not opening until 12 noon.
They have made the seats even narrower and tighter fore. Like paying someone a lot of money to torture you. Tall people—don’t mean NBA— can’t scoot down so there’s no seat to support neck. We got sore necks and no sleep. The aisles so narrow now flight attendants are hitting people’s shoulders all the time, spilled hot coffee on me. They probably have bruises. Airlines guilty of human rights violations.
They had no mercy for two women over 80 years old, they only gave them a wheelchair and left them on a waiting list for more than 6 hours, they did not speak English and could not eat or move, they also transported them all the time through the airport from one gate to another. airline customer service are very rude and very abrupt to speak and give information. the truth is I have a very bad concept about the airline
Flight service got cancelled 6 hrs before our travel then we had find an other way to travel. Totally disappointed
Flight got delayed on arrival and departure too. No complimentary snacks provided. Waiting time more due to flight delay
A lady who wouldn’t shut up next to me. And the baggage crew ( probably not American ) out my bag on with everyone else’s and it was to go to the security
Overall, no major problems and all employees were great. The gate area was not large enough for the passengers, so people congregated in the walkway or sat in a different area, which is slightly burdensome because you can’t hear announcements elsewhere. But this is an airport not airline issue and nothing in the short term could address it.
We were delayed for seven hours. It was a four hour flight and they didn’t offer food. Internet went out mid flight
Flight was canceled
The business seats were modern and comfortable. I felt the meals were rushed; didn't finish the salad before they brought dinner; and didn't get offered a glass of wine during dinner, and asked about desert before finishing dinner. Meal was not a relaxing experience. The entertainment on monitor locked up several times while watching a movie; my wife had same experience watching a t.v. show.
They forced me to check in my carry-on to my final destination, I tried to explain that I have a long time transit whiting , so I need my carry-on with me to check in a hotel, but they were very strict . Note: my ticket was allowing me to have my carry-on with me in the cabin
Pilot was helpful with update Re the delay but attendants did not explain there would not be any beverages.
Late night flight getting in at midnight. The crew made it fun even though they had been working all day.
American Airline's is always great with me.
The flight was good. All seats full. Bumpy ride.
2 hours delayed and missed the connection because didn't have crew to fly the plane
There was no pilot for our flight so we had to wait 2 hrs on the plane for them to reassign a couple of pilots to get us home.
Flight was canceled
Original flight was canceled & we received no notification... Not from either airline nor from kayak.com. We showed up early at the airport and were told we weren't anywhere in the system, and that flight didn't exist. American Airlines blamed British Airways, and vice versa, and both blamed us for buying through kayak. We were in lines for 2 hours just trying to get someone to own the problem. A BA rep finally walked us to the AA desk and got them to acknowledge that they needed to work the issue and get us home. They did get us onto the one other flight that they had that day, so we did finally get home, but it was not a good experience, and neither AA or BA expressed much regret. For the most part, they alternated between blaming the other carrier and blaming us for buying through kayak.com. We do know that we don't ever again plan to fly on BA or AA, or buy or tickets through kayak. It's not worth the risk of getting stuck in that situation again.
I liked that The outlets were in front of my seat. The Wi-Fi was not consistent for the music which could have been better.
Was seated in the last seat in the back when other more comfortable seats were available. Have long legs so last seat is uncomfortable
Missed connection due to bus driver shortage between terminal and plane. 5 hours of waiting in multiple lines to find new flight. Lost luggage. Scanners not working at terminal gate entries. Nightmare experience!
hours late -- pilot was late, load has to be reshifted -- long waiting time on the tarmac -- bad in every way
Terrible lines at the airport, but our crew was fantastic during flight!
Same as above. American Airlines is an absolutely the worst run airline I have ever used. There was no one at the gate in the first airport to help us. Whiplash from the emails about the flight time and no one was able to give us a definitive answer. Had to cancel our flight to charlotte, never even got to make it there. Big thumbs down to American Airlines.
Can’t speak for the crew, I’m sure they were wonderful. The amount of delays, then going back to the original departure time, then back to delays was ridiculous. I had whiplash from all the emails changing my flight time. Ended up renting a car and driving 7 hours because we were going to miss our connection. If you can avoid it, do not take this flight!
No information about delays or when the airplane would depart.
On board American Airlines flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the American Airlines assistance team will most likely ask you to pay extra for checked luggage.
American Airlines offers direct flights to 217 cities in 58 different countries. Boston, Los Angeles, and Dallas are the most popular cities covered by American Airlines.
American Airlines concentrates most of its flight operations in Dallas.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including American Airlines.
Founded way back in 1930, American Airlines is one of the oldest carriers in the world. Existing as part of the America Airlines Group and partnering with US Airways since 2013, it has contributed to recording the largest number of passengers carried and destinations served in a calendar year on multiple occasions. Flights are offered to more than 50 countries around the world and serviced by roughly 125,000 employees.
The airline has their headquarters in Fort Worth; however, it also has a further 9 hubs around the United States, including in New York, Los Angeles, Chicago and Miami. They also operate a maintenance hub in Tulsa, which has its work cut out with a massive fleet size. American Airlines mainly uses a mix of Airbus and Boeing planes. McDonnell Douglas, Bombardier and Embraer jets are also part of their fleet, with a range of 44 to 140 seats. The most common aircraft in operation is the Boeing 737-800 model.
A founding member of the oneworld alliance, the airline has codeshare agreements with international companies such as Qantas, British Airways, Korean Air and Japan Airlines, among others. The partnering relationship provides customers a greater range of round-the-world tickets and can lead to more efficient flight transfers. Some of the American Airlines’ fleet have been painted dark grey with oneworld branding.
Passengers can choose between Economy, Premium Economy, Business and First Class seating. All customers receive complimentary snacks and non-alcoholic beverages, while First Class provides the luxury of a personal pod onboard and access to dining at Flagship Lounges back on land.