Traveller reviews
Overall rating
7.2
Good
Based on 658 reviews
Boarding
7.4
Comfort
6.9
Crew
8.0
Entertainment
7.2
Food
6.8
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Qantas Airways information
| IATA code | QF |
|---|---|
| Routes | 202 |
| Top route | Melbourne to Sydney Kingsford Smith |
| Airports served | 55 |
| Top airport | Sydney Kingsford Smith |
Qantas Airways traveller reviews
Pros
"The crew was very nice"
(in 204 reviews)
"The entertainment options were excellent."
(in 75 reviews)
"Great crew and good food"
(in 137 reviews)
Cons
"No privacy in business class."
(in 15 reviews)
"Selection of movies was weak."
(in 19 reviews)
"So little leg room in economy!"
(in 27 reviews)
Recent reviews
Traveller rating
126
38
18
38
1
Find reviews that mention:
flight attendants
great service
short flight
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8.0
Leg room seemed cramped compared to previous domestic flights .
Reviewed Sep 2023review from
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8.0
The food was really tasty, crew were attentive and approachable
Reviewed Sep 2023review from
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4.0
Ok flight, except for the lack of a clean airplane. The obvious quick turn around in schedule means that Qantas hasn’t allowed enough time to clean the plane from previous flight. So food scraps and old packaging is nearly always found around the seat and seat pocket. Not to mention the walls and all fixtures.
Reviewed Sep 2023review from
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8.0
I liked that the flight was operated by Emirates - very friendly staff, excellent service. Improvements - Boeing 777-300ER has very narrow seating compared to A380 which is much more comfortable for long flights.
Reviewed Jun 2023review from
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10.0
The crew provided excellent service
Reviewed Jun 2023review from
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8.0
Packed service but handled well for a short flight.
Reviewed Mar 2023review from
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10.0
Very good service throughout.
Reviewed Mar 2023review from
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10.0
Seamless flight, Qantas have really lifted their game.
Reviewed Mar 2023review from
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8.0
Left rather late but did the best to make up time..
Reviewed Mar 2023review from
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8.0
Vegetarian food.
Reviewed Mar 2023review from
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6.0
My flight from Sydney to LA the headphones and the jack didn’t work. I informed the crew member it was an over 15 hour flight with no sound in entertainment. I asked if they had kosher or halal options in one of the flights to Brisbane, the crew member wasn’t pleasant in the reply. I took the vegetarian option that’s fine but surely the crew member can say no in a more pleasant way. Although I had a great time in Australia. Thank you
Reviewed Mar 2023review from
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6.0
The staff at the airport could be much helpful and nicer
Reviewed Jan 2022review from
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10.0
No individual entertainment screens on this flight. Would have been nice to know beforehand.
Reviewed Jan 2022review from
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8.0
No changes needed. All good. Very smooth landing. 👍
Reviewed Dec 2021review from
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10.0
Ease of boarding. Staff were friendly and helpful. Food was good. In flight entertainment great.
Reviewed Sep 2021review from
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1.9
MY travel plans were canceled and l tried thru KAYAK and Quantas to cancel this flight and was not able to confirm cancelation but still received flight boarding. l tried to get refunded thru Kayak and that has been horrible long unreasolved task now l am trying to go thru Credit card. with this Covid changing world, airlines and travel companies should be refundable especially since this is a Australian airlines. l am about to lose $1000.00.
Reviewed Sep 2021review from
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10.0
Pros: The crew was outstanding, had the same lady from the crew on the departure to Australia and on the way back to Dallas take care of me with the unlimited bundaberg ginger beer and hourly checkup to see if I needed anything else.
Reviewed Apr 2021review from
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6.0
Cons: Business does not have salad for everyone, I missed out salad
Reviewed Mar 2021review from
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4.0
Cons: No vegetarian food option. Seat uncleaned. Last seat on plane separate from family with people constantly standing next to and bumping at toilets - little consideration fro Covid-19
Reviewed Jan 2021review from
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8.0
Cons: I had a 3 hour layover in Auckland before my connecting flight to Queenstown on the South Island. Quantas delays in Melbourne wiped that out forcing me to pay $500 NZD for a later flight on Air NZ. After contacting with Air NZ customer service and explaining the circumstances, they reduced it to $100 NZD. Pretty cool. Quantas basically said that since I had purchased a rock bottom priced ticket I should take a flying you know what at a rolling donut.
Reviewed Oct 2020review from
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3.6
Pros: Crew ok
Cons: Seat comfort and meals left a lot to be desired...Reviewed Jul 2020review from
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10.0
Cons: Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne
Reviewed Jul 2020review from
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7.6
Pros: The crew could be less curt and more engaging. Coming from Guest Services in hospitality, leisure and tourism it is obvious that body language and sincere engagement stands out. That wasn’t the case for the Qantas flight.
Cons: I was unable to checkin or select seats. Understandably this is governed by immigration laws and not airlines but on three attempts I was able to pay for the seats without a receipt only to learn later that the charge did not go through. A little bit of transparency never costs anyone.Reviewed Mar 2020review from
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4.0
Cons: 30 passengers on a 60 seat plane. We should have been spaced out due to the Coronavirus, but NO. We reallocated seats which had us all jammed up the front and back with rows of empty seats in between. Not good enough Qantas! I asked to change and the cery pleasant hostess said no we were NOT allowed. I do NOT understand this.
Reviewed Mar 2020review from
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9.0
Cons: I got pulled aside and delayed my boarding because someone wanted to switch my seat. WHY do I have to be delayed for this? I felt it was very poor customer service. I. You can just print a list and ask at the aircraft's entrance.
Reviewed Mar 2020review from
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9.3
Pros: Boarding through two doors made the process faster.
Cons: A better explanation of the lunch choices would be helpfulReviewed Mar 2020review from
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7.6
Pros: Crew and beverage options were great.
Cons: Seats could have been more comfortable. And slightly more leg room would have been preferred for a 14hr flight.Reviewed Mar 2020review from
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2.0
Cons: It’s ridiculous that Cheaptickets (your contracted agent) did not answer the phone to change flights. And when they did answer the phone, charged extortionate change fees above and beyond Qantas fees even during the coronavirus pandemic.
Reviewed Feb 2020review from
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10.0
Pros: Fast checking and good service on board
Reviewed Feb 2020review from
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10.0
Pros: Thank for the great staff
Cons: The chicken dish was a disappointment qReviewed Feb 2020review from
Qantas Airways FAQs
What is Qantas Airways' carry-on size allowance?
On board Qantas Airways flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Qantas Airways assistance team will most likely ask you to pay extra for checked luggage.
Where does Qantas Airways fly to?
Qantas Airways offers direct flights to 54 cities in 23 different countries. Sydney, Melbourne, and Brisbane are the most popular cities covered by Qantas Airways.
What is Qantas Airways’ primary hub?
Qantas Airways concentrates most of its flight operations in Sydney.
How does KAYAK find such low prices on Qantas Airways flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Qantas Airways.
Flight status
Qantas Airways route map
Top flight routes
Top airports served by Qantas Airways
- Sydney Kingsford Smith Airport (SYD)
- Melbourne Airport (MEL)
- Brisbane Airport (BNE)
- Perth Airport (PER)
- Adelaide Airport (ADL)
- Auckland Intl Airport (AKL)
- Singapore Changi Airport (SIN)
- Cairns Airport (CNS)
- Canberra Airport (CBR)
- Hobart Airport (HBA)
- Coolangatta Gold Coast Airport (OOL)
- Christchurch Airport (CHC)
- Los Angeles Airport (LAX)
- Wellington Airport (WLG)
- Darwin Airport (DRW)
Qantas Airways contact information
- QF IATA code
- 0800 808 767 Call
- qantas.com Visit
Overview of Qantas Airways
To keep travelers entertained during their flight, Qantas Airways has developed its very own app that can be downloaded for free onto your cell phone or tablet before the plane takes off in order to have access to over 1,000h of popular films, television shows, and music while in the air.
Depending on your personal preferences, there are four classes that you can choose to fly in with Qantas Airways. Economy is a standard choice that gives you access to amenities such as in-flight entertainment and free snacks, while Premium Economy will provide you with a warm meal and complimentary alcoholic beverages. For a particularly comfortable trip, opt for Business, as you will have access to a spacious lie-down seat, or First, a luxurious option that includes a bed, free pajamas, slippers, and toiletries, including a dental kit and lotion.
This airline’s fleet is composed of upwards of 5 different types of aircrafts that add up to over 130 individual planes, with most of them being either Boeing or Airbus. The Boeing 737-800 is the company’s smallest plane, as it can only fit up to 174 passengers, but it is also used the most frequently, as it is convenient for middle-range flights. Holding up to almost 500 people, the Airbus A380-800 is the aircraft that is used most often for long international flights.
Qantas Airways codeshares and has partnerships with a variety of airlines from different countries, with Air New Zealand, Cathay Pacific, Jetstar Airways, and KLM being some of the most common airlines.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.