Guest reviews
Overall rating
5.8
OK
Based on 2,867 reviews
Overall
6.0
Boarding
6.3
Comfort
5.9
Crew
6.6
Entertainment
5.0
Food
4.9
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Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
3.0
Cons: Jet star line to check in was very long with only two people working
review from
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2.0
Pros: Nothing.
Cons: Everything. Rude service at the ticketing counter, no electronic check-in with only carry-on bags, limited carry-on weight... The list goes on.
review from
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7.0
There's this thing....
Pros: It's called "WiFi." Why don't you know about it?
Cons: More leg room up front. It's ridiculous that there's legroom.
review from
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3.3
No prewarning about luggage
Cons: I knew I was going to check a bag. Jetstar sent me a text instructing me to check in, which I did. No info about baggage with the check in. Got to the airport and they charged me almost $100 for luggage. If I had prepaid it would have been $30. Staff at checking counter were rude and unhelpful.
review from
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2.0
Terrible service from Kayak and Jetstal
Cons: Kayak didn’t allow me to add luggage to my booking and forced me to go through Jetstars website and alter my booking. Here, the site only let me add luggage to my trip up. At the airport, completely unaware of the situation, I was made to look stupid then hit with a $60 “amendment” fee. On top of all that, my flight home was delayed an hour. This is the second time in 2 months this flight has been delayed.
review from
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2.0
Will not book with Kayak now
Pros: Nothing.
Cons: I had to pay over $200 for my baggage because Kayak didn't tell me that the flight I purchased didn't include at least one checked bag. There was nothing in any of my confirmations and Jetstar's fees are outrageous. Will not fly with this airline or book with Kayak again after this experience.
review from
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6.3
Delayed!!
Cons: 40 min delayed!!
review from
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8.0
QLD quicky
Pros: Staff were very friendly
Cons: For some reason I thought I had extra legroom but apparently not I was squished in between two people in the back of the plane the person in front of me was moving around a lot and hurting and knocking my knees
review from
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5.3
Average
Pros: Fairly much on time
Cons: My muffin was served to me cold. $5 for a cold muffin. Next time I’ll get a hot chocolate instead.
review from
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4.0
Late everwhere
Pros: Nil
Cons: Late leaving.late arriving.delays after landing
review from
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2.0
Terrible
Pros: Nothing
Cons: Check I'm rudeness...... absolutely despised employee
review from
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6.5
Not if we don't have to
Pros: It was a short flight.
Cons: Check in at airport quite chaotic, thank goodness for the assistants. However, that's when we found out the need to pay for baggage as carryon is very limited. Quite a hefty fee too. Good thing we brought our own water. Absolutely nothing free on the flight!
review from
-
7.0
There's this thing....
Pros: It's called "WiFi." Why don't you know about it?
Cons: More leg room up front. It's ridiculous that there's legroom.
review from
-
8.0
QLD quicky
Pros: Staff were very friendly
Cons: For some reason I thought I had extra legroom but apparently not I was squished in between two people in the back of the plane the person in front of me was moving around a lot and hurting and knocking my knees
review from
-
3.0
Cons: Jet star line to check in was very long with only two people working
review from
-
2.0
Pros: Nothing.
Cons: Everything. Rude service at the ticketing counter, no electronic check-in with only carry-on bags, limited carry-on weight... The list goes on.
review from
-
3.3
No prewarning about luggage
Cons: I knew I was going to check a bag. Jetstar sent me a text instructing me to check in, which I did. No info about baggage with the check in. Got to the airport and they charged me almost $100 for luggage. If I had prepaid it would have been $30. Staff at checking counter were rude and unhelpful.
review from
-
2.0
Terrible service from Kayak and Jetstal
Cons: Kayak didn’t allow me to add luggage to my booking and forced me to go through Jetstars website and alter my booking. Here, the site only let me add luggage to my trip up. At the airport, completely unaware of the situation, I was made to look stupid then hit with a $60 “amendment” fee. On top of all that, my flight home was delayed an hour. This is the second time in 2 months this flight has been delayed.
review from
-
2.0
Will not book with Kayak now
Pros: Nothing.
Cons: I had to pay over $200 for my baggage because Kayak didn't tell me that the flight I purchased didn't include at least one checked bag. There was nothing in any of my confirmations and Jetstar's fees are outrageous. Will not fly with this airline or book with Kayak again after this experience.
review from
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6.3
Delayed!!
Cons: 40 min delayed!!
review from
-
5.3
Average
Pros: Fairly much on time
Cons: My muffin was served to me cold. $5 for a cold muffin. Next time I’ll get a hot chocolate instead.
review from
-
4.0
Late everwhere
Pros: Nil
Cons: Late leaving.late arriving.delays after landing
review from
-
2.0
Terrible
Pros: Nothing
Cons: Check I'm rudeness...... absolutely despised employee
review from
-
6.5
Not if we don't have to
Pros: It was a short flight.
Cons: Check in at airport quite chaotic, thank goodness for the assistants. However, that's when we found out the need to pay for baggage as carryon is very limited. Quite a hefty fee too. Good thing we brought our own water. Absolutely nothing free on the flight!
review from
Flight status
Jetstar route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
253
Auckland
AKL
Wellington
WLG
606
Avalon
AVV
Sydney
SYD
459
Ballina
BNK
Sydney
SYD
226
Christchurch
CHC
Auckland
AKL
944
Melbourne
MEL
Cairns
CNS
474
Melbourne
MEL
Newcastle
NTL
514
Melbourne
MEL
Sydney
SYD
458
Sydney
SYD
Ballina
BNK
784
Sydney
SYD
Marcoola
MCY
507
Sydney
SYD
Melbourne
MEL
258
Wellington
WLG
Auckland
AKL
109
Denpasar (Bali)
DPS
Perth
PER
701
Melbourne
MEL
Hobart
HBA
415
Bilinga
OOL
Sydney
SYD
295
Auckland
AKL
Queenstown
ZQN
231
Auckland
AKL
Christchurch
CHC
285
Auckland
AKL
Dunedin
DUD
284
Dunedin
DUD
Auckland
AKL
935
Cairns
CNS
Brisbane
BNE
174
Christchurch
CHC
Melbourne
MEL
62
Ho Chi Minh City
SGN
Sydney
SYD
202
Auckland
AKL
Sydney
SYD
64
Ho Chi Minh City
SGN
Melbourne
MEL
4
Honolulu
HNL
Sydney
SYD
144
Christchurch
CHC
Sydney
SYD
953
Cairns
CNS
Sydney
SYD
677
Darwin
DRW
Melbourne
MEL
783
Adelaide
ADL
Brisbane
BNE
960
Adelaide
ADL
Cairns
CNS
127
Adelaide
ADL
Denpasar (Bali)
DPS
773
Adelaide
ADL
Melbourne
MEL
454
Adelaide
ADL
Bilinga
OOL
216
Auckland
AKL
Melbourne
MEL
351
Auckland
AKL
Napier
NPE
375
Auckland
AKL
Nelson
NSN
134
Auckland
AKL
Bilinga
OOL
383
Auckland
AKL
Palmerston North
PMR
630
Avalon
AVV
Bilinga
OOL
661
Yulara
AYQ
Sydney
SYD
782
Brisbane
BNE
Adelaide
ADL
940
Brisbane
BNE
Cairns
CNS
561
Brisbane
BNE
Melbourne
MEL
888
Brisbane
BNE
Mackay
MKY
487
Brisbane
BNE
Newcastle
NTL
821
Brisbane
BNE
Sydney
SYD
906
Brisbane
BNE
Townsville
TSV
465
Ballina
BNK
Melbourne
MEL
286
Christchurch
CHC
Wellington
WLG
963
Cairns
CNS
Adelaide
ADL
947
Cairns
CNS
Melbourne
MEL
967
Cairns
CNS
Bilinga
OOL
128
Denpasar (Bali)
DPS
Adelaide
ADL
44
Denpasar (Bali)
DPS
Melbourne
MEL
116
Denpasar (Bali)
DPS
Singapore
SIN
38
Denpasar (Bali)
DPS
Sydney
SYD
702
Hobart
HBA
Melbourne
MEL
720
Hobart
HBA
Sydney
SYD
849
Hamilton Island
HTI
Sydney
SYD
744
Launceston
LST
Melbourne
MEL
797
Marcoola
MCY
Melbourne
MEL
789
Marcoola
MCY
Sydney
SYD
772
Melbourne
MEL
Adelaide
ADL
217
Melbourne
MEL
Auckland
AKL
562
Melbourne
MEL
Brisbane
BNE
464
Melbourne
MEL
Ballina
BNK
43
Melbourne
MEL
Denpasar (Bali)
DPS
678
Melbourne
MEL
Darwin
DRW
739
Melbourne
MEL
Launceston
LST
796
Melbourne
MEL
Marcoola
MCY
442
Melbourne
MEL
Bilinga
OOL
916
Melbourne
MEL
Townsville
TSV
889
Mackay
MKY
Brisbane
BNE
354
Napier
NPE
Auckland
AKL
374
Nelson
NSN
Auckland
AKL
395
Nelson
NSN
Wellington
WLG
484
Newcastle
NTL
Brisbane
BNE
477
Newcastle
NTL
Melbourne
MEL
494
Newcastle
NTL
Bilinga
OOL
455
Bilinga
OOL
Adelaide
ADL
133
Bilinga
OOL
Auckland
AKL
Top airports served by Jetstar
- Sydney Kingsford Smith Airport (SYD)
- Melbourne Airport (MEL)
- Auckland Intl Airport (AKL)
- Bilinga Gold Coast Airport (OOL)
- Brisbane Airport (BNE)
- Adelaide Airport (ADL)
- Cairns Airport (CNS)
- Wellington Airport (WLG)
- Christchurch Airport (CHC)
- Hobart Airport (HBA)
- Newcastle Williamtown Airport (NTL)
- Marcoola Sunshine Coast Airport (MCY)
- Denpasar (Bali) Bali Ngurah Rai Airport (DPS)
- Launceston Airport (LST)
- Perth Airport (PER)
- Avalon Airport (AVV)
- Nelson Airport (NSN)
- Queenstown Intl Airport (ZQN)
- Darwin Airport (DRW)
- Ballina Byron Airport (BNK)
- Napier Hawkes Bay Airport (NPE)
- Townsville Airport (TSV)
- Palmerston North Airport (PMR)
- New Plymouth Airport (NPL)
- Proserpine Whitsunday Coast Airport (PPP)
- Honolulu Airport (HNL)
- Singapore Changi Airport (SIN)
- Yulara Ayers Rock Connellan Airport (AYQ)
- Dunedin Airport (DUD)
- Hamilton Island Airport (HTI)
- Tokyo Narita Airport (NRT)
- Phuket City Airport (HKT)
- Ho Chi Minh City Airport (SGN)
- Mackay Airport (MKY)
- Osaka Kansai International Airport (KIX)
- Nadi Airport (NAN)
- Bangkok Suvarnabhumi & other airports Airport (BKK)
- Rarotonga Airport (RAR)
- Zhengzhou Airport (CGO)
Jetstar contact information
- JQ IATA code
- +61 383 414 901 Call
- jetstar.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.