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Find Cheap Flights from Auckland to Queenstown (AKL - ZQN)

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Auckland Intl to Queenstown flight information

Avg. flight duration 1h 52m
Flights arrive in Queenstown Intl
Flights depart from Auckland Intl
Flight price $91
Distance 1,025 km
Airlines Jetstar, Air New Zealand

Good to know

Low season:
May
Best time to beat the crowds
2%
expected price decrease
High season:
December
Most popular time to fly
6%
expected price increase
Average price:
$219
(avg. price over the last 2 weeks)
Good deal:
$190
or less (return)

When to Book Flights from Auckland to Queenstown

Average price per month
Flight prices as travel date approaches
-1 day
-2 days

Top tips for finding a cheap flight

Looking for a cheap flight? 25% of our users found flights on this route for $189 or less.
The cheapest flight from Auckland to Queenstown was found, on average, 62 days before departure.
Book at least 3 weeks before departure in order to get a below-average price.
On average*, there is no price difference when choosing to fly in the morning or the evening on this flight route.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs for Booking Auckland to Queenstown Flights

How long does a flight from Auckland to Queenstown take?
The average direct flight takes 1h 55m, covering a distance of 1025 km.
How many flights are there between Auckland and Queenstown?
There are 621 (direct) flights between Auckland and Queenstown per week, averaging 86 per day.
Which airlines provide the cheapest flights from Auckland to Queenstown?
In the past 3 days, the cheapest return tickets were found on Jetstar ($91) and Air New Zealand ($158)
Which airlines fly most frequently between Auckland and Queenstown?
Air New Zealand (17 times daily), EVA Air (14 times daily), Etihad Airways (14 times daily) are the most frequent flyers on this route.
What’s the cheapest day of the week to fly from Auckland to Queenstown?
For Auckland to Queenstown, Saturday is the cheapest day to fly on average and Friday is the most expensive. Flying from Queenstown back to Auckland, the best deals are generally found on Friday, with Tuesday being the most expensive.
Which airports will I be using when flying from Auckland to Queenstown?
When flying out of Auckland you will be using Auckland Intl, often referred to as Auckland Airport. You will be landing at Queenstown Intl, also known as Queenstown Airport.

Book cheap flights from Auckland to Queenstown (return)

Airports
Origin
Auckland
$91
only
$91
Destination
Queenstown
$91
only
$91
Sat, 29 Jun
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Sun, 30 Jun
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 2 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 84 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
Good 6.3

Cons: Terrible exchange rate and high transaction costs for food puchases made on plane.

AKL
ZQN
Excellent 9.0

Pros: Checking in was a breeze. There wasn't any door or entertainment we tried to rate. crew was very good.

Cons: Was surprised that we had to pay for water. Seats were a bit tighter than most airlines. My husband and my arms overlapped in the seats.

AKL
ZQN
Good 7.3

Pros: The price, service, punctuality and the excellent service of all personal involved. Excellent service

Cons: A little de organized the boarding process but I have to say caused by passengers behavior, in addition some of the passengers didn't follow the luggage rule and nothing happened. I would like to suggest some information during the fligh. Where were be and what could we be seeing during our flight.

AKL
ZQN
Mediocre 2.0

Pros: stunning scenery of the southern alps... which had nothing to do with jetstar.

Cons: where to begin... 1) $455 in baggage charges. yes, you read that right. 2 tickets cost $150. bags cost $450. absurd. enough said. we were connecting from an international flight, 2 adults and a toddler. it's not like we had an obscene amount of luggage. 2) so i tried to buy an extra seat (we were traveling with our 23-month old son)... buying an extra ticket and baggage allowance with it would have cost $100 less than the baggage charge with 2 tickets. But they would not allow this. 3) they would, however, block the seat next to us for free, so it would remain empty for my son. So we were not allowed to buy it, but they would keep it free for us. 4) we get on the plane, and the seat next to us is not blocked... someone else sits in it. if the plane is full, that makes perfect sense... but the plane wasn't full.. there were 20 empty seats. 5) so my son is unhappy because he wants his own seat, we're crammed into a full row... and there's a completely empty row behind us. So I ask the flight attendant if we can move. She says no, not until after take-off... first person to get there wins. Really? So, thank you but no thank you to jet star. at every opportunity they might have had to make our trip easier... they failed. miserably.

AKL
ZQN
Mediocre 3.3

Cons: Baggage and seating policy.

Tue, 13 Aug
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Fri, 16 Aug
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 4 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 64 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
CHC
AKL
OK 5.3

Cons: You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!

AKL
YVR
Mediocre 3.6

Pros: Good entertainment. Flight tracker kept breaking.

Cons: They don't come around with beverages hardly ever (twice on 13 hour flight) and they tend to skip the window seats. They tried to kick me off an overbooked flight even though I paid extra for a picked seat and booked months ago. Mediocre food. Tiny seats and I'm only 5'5". Will never fly again.

AKL
ZQN
Excellent 10.0

Pros: I was excited to see some notorious places as we flew into Queenstown....however, I wouldn't have known the places if I hadn't been sitting next to someone that knew the area.

Cons: I can't complain about anything with Air New Zealand....I loved each flight with them.

IAH
AKL
OK 4.0

Pros: Airline is pretty good

Cons: I had a horrible experience booking with Kayak because normally I should be allowed two bags to check in but I was only allowed one because I booked through kayak.

HLZ
WLG
Excellent 9.2

Pros: Ground staff were particularly helpful

Tue, 18 Jun
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Fri, 21 Jun
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 4 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 84 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
OK 4.0

Pros: .stuck it to us on baggage

Cons: very confusing on the website regarding how much baggage we were allowed. Could not figure out if we were allowed one checked bag or not. when we got to the airport they really stuck it to us with extra baggage fees

AKL
ZQN
OK 5.6

Pros: Smooth boarding process and friendly crew

Cons: Buy luggage online! When we bought our tickets, the price per bag online was $15-25 pending the weight and size of the bags for checked luggage. Most airlines give you one checked bag for free, but whatever. $50 for two bags is not a huge deal. What I didn't know, and they didn't specify, is that was the online only price. When I got to the airport, they quoted me $225 for 2 bags! 225!! Both bags were around 40lbs each. Then they told us that if each bag weighed 6lbs less, the price would be $120. Let's just say our carryons ended up getting packed to the brim... And they still charged us $120. Ridiculous.

AKL
ZQN
OK 5.3

Pros: the staff and the boarding process

Cons: Unexpectedly being charged a large amount of money for the luggage.

ZQN
MEL
Mediocre 3.6

Cons: Cheaper checked bags

AKL
ZQN
OK 5.0

Pros: Nothing from special services and checkin

Cons: We had 8 flights booked and requested 2 wheel chairs and 1 checked bag for each passenger for each flight. We had no problem with other airlines. We were told by the Jetstar employee on the flight from from Auckland that there was no checked baggsge requested Not likely from our end because we had 8 flights in a 3 week period. We had our bags weighed at special services and was told we were limited to 15 kg for a checked bag. One bag supposedly weighed on that scale 17.6 kg but the same bag showed it weighed 13.9 kg when we checked it in. We were forced to pay $70 per bag for a total of $140. We need a refundnd immediately. Funny, on the return trip to Auckland our tickets showed 1 checked bag per passenger and we'were limited to 20 kg per bag on Jetstar. How can an airline operate this way. Your survey is ridiculous because you ask for ratings on nonapplicable items. .

Thu, 27 Jun
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Sat, 29 Jun
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 84 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
HKT
MEL
OK 5.6

Cons: Ridiculous delays to our flight with no explanation. They initially advised us of a 6 hour delay then on arrival at the airport the board says there is a further 2 hours delay. So I’m stuck at the airport between 2:30am till 6:00am with a useless meal voucher from them because nothing is open. :(

AKL
ZQN
Excellent 10.0

Pros: This was the our first time flying with Jetstar a we were very pleased. The loading process was great quick and smooth. Its unbelievable to think that more airlines do not load back to front. The crew was extremely nice and cheerful and made the experience a great one for my wife and I.

AKL
ZQN
Mediocre 2.0

Pros: No redeeming factors with awful customer service. I missed my connecting flight due to another flight being late. As a result, I called them to notify them I would not be able to make the flight and asked to switch flights. After explaining the situation, they refused to waive the flight change fee and even charged additional fees even though I had no control of the situation. They took advantage of the situation I was forced into and have no ethics. Absolute garbage.

Cons: See above. A terrible airline who treats paying customers with disrespect and takes advantage of the situation. I will never fly with this airline again.

AKL
ZQN
Mediocre 2.0

Pros: Nothing

Cons: Service

AKL
ZQN
Good 6.3

Cons: Terrible exchange rate and high transaction costs for food puchases made on plane.

Thu, 20 Jun
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Sun, 23 Jun
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 4 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 84 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
OK 4.0

Pros: .stuck it to us on baggage

Cons: very confusing on the website regarding how much baggage we were allowed. Could not figure out if we were allowed one checked bag or not. when we got to the airport they really stuck it to us with extra baggage fees

AKL
ZQN
OK 4.6

Pros: Customer service was very helpful on rebooking our flight - when they explained the whole luggage thing and how I did not purchase the correct type of flight based on the luggage we had. Apparently a common problem - as I heard others having same issues. Be careful!! JetStar recommended booking through their site - so you are sure to purchase the correct amount of kilos for the luggage and no surprises at airport - very very expensive!!!

Cons: Absolutely nothing on the plane - water. Luckily it was a short flight. Everything is available for sale. This is a very stripped down flight - so be prepared to pay for any sort of add on. Which is okay, if you are prepared for that. Also - when you buy your ticket that is basically just for you (your physical body and a carry on) to get on the plane. And they have strict weight guidelines with the carry-ons to adhere to as well. If you are checking bags - know the weight you are checking - they are not concerned with the number of bags - it's the overall weight of everything you are checking. Amount of checked bags is an additional cost to the ticket mentioned above. All to be considered to be sure you and your bags/belongings get on the plane.

AKL
ZQN
OK 4.0

Cons: We were charged $225 nzd for our luggage at the airport which was much more than our plane tickets.

AKL
ZQN
Excellent 10.0

Pros: Awesome and thoughtful service. On time. Saved a bunch of money! And the in-flight snacks were a worthwhile treat. Definitely buy the bundle - seat, bags and voucher for food. Otherwise, the little charges can add up. Oh - and my daughter accidentally left a personal item on the plane, although we waited for a bit, they found it and brought it to us. So thoughtful.

Cons: No complaints about the airline. But very crowded! Lots of people are enjoying this airline!

AKL
ZQN
OK 5.3

Pros: Smooth quick flight!

Cons: Wish we had known you don't even get a free cup of soda, water, or coffee.. But a short flight so was ok... No frills, cramped, but ok for a short trip! (husband is 6.1 feet and couldn't put knees together in front of him)

Sat, 30 Nov
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Mon, 9 Dec
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 10 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 64 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
ZQN
Excellent 10.0

Pros: Everything

Cons: Someone sitting in my seat already!

AKL
YVR
Mediocre 3.6

Pros: Good entertainment. Flight tracker kept breaking.

Cons: They don't come around with beverages hardly ever (twice on 13 hour flight) and they tend to skip the window seats. They tried to kick me off an overbooked flight even though I paid extra for a picked seat and booked months ago. Mediocre food. Tiny seats and I'm only 5'5". Will never fly again.

AKL
BNE
Excellent 8.0

Cons: Very Slow meal service, had to ring for sparkling water when we had asked the attendant during the meal service. Took 20 minutes.

NPE
AKL
Excellent 10.0

Pros: Friendly crew

Cons: Crumbs still on my seat when I boarded

AKL
LAX
Good 7.3

Cons: They lost are baggage

Sun, 1 Sep
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Tue, 3 Sep
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 84 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
OK 5.3

Pros: check in quik; flight early; decent price

Cons: very cramped; no frills

AKL
ZQN
Mediocre 3.0

Pros: Pilot made correct decision to abort approach.

Cons: No plan to get passengers from Christchurch to Queenstown except bus or rent car, 7 hour drive in middle of the night. Never ride on Jetstar, take a car it's faster.

OOL
SYD
Mediocre 3.5

Cons: It was 1 hr delayed then when boarded there was some technical fault and we were left boarded with door open for about an hour. There was no offer of water or any drink. Seats I didn’t find comfortable. The cabin had significant rattle. Overall a very poor experience in today’s day and age.

NRT
OOL
Excellent 9.0

Pros: Smooth boarding and landing. Flight time is great. Not very many disruptions in the overnight flight.

Cons: The check-in process is overly long. Being a low cost carrier doesn't mean you need to sacrifice efficiency on this part. This could be much smoother with an automated bag drop are for international flights or a check-in at the oversized X-ray machine (since so many people bring skis & surfboards.

AKL
ZQN
Good 6.3

Pros: Direct flight to Queenstown

Cons: This airline has cheap fares but beware of the extras. It took a while for me to figure out their baggage policy and fees. If you don't pay for baggage ahead of time it will cost a lot at the airport Also, no complementary beverage Everything costs extra on this airline even ana

Sun, 25 Aug
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Thu, 29 Aug
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 5 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 84 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
Good 6.3

Cons: Terrible exchange rate and high transaction costs for food puchases made on plane.

AKL
ZQN
OK 5.6

Pros: Smooth boarding process and friendly crew

Cons: Buy luggage online! When we bought our tickets, the price per bag online was $15-25 pending the weight and size of the bags for checked luggage. Most airlines give you one checked bag for free, but whatever. $50 for two bags is not a huge deal. What I didn't know, and they didn't specify, is that was the online only price. When I got to the airport, they quoted me $225 for 2 bags! 225!! Both bags were around 40lbs each. Then they told us that if each bag weighed 6lbs less, the price would be $120. Let's just say our carryons ended up getting packed to the brim... And they still charged us $120. Ridiculous.

DPS
SIN
Good 6.5

Cons: They charge a huge amount for checked baggage. I would’ve flown another airline that included check-in baggage for free.

SYD
BNE
Excellent 10.0

Pros: The flight crew was awesome. The aircraft was beautiful.

AKL
ZQN
Mediocre 3.0

Pros: Pilot made correct decision to abort approach.

Cons: No plan to get passengers from Christchurch to Queenstown except bus or rent car, 7 hour drive in middle of the night. Never ride on Jetstar, take a car it's faster.

Sun, 24 Nov
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Sun, 1 Dec
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 8 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 64 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
ZQN
Excellent 10.0

Pros: friendly staff, ease of boarding

BNE
AKL
Excellent 9.3

Pros: slightly more roomy than most carriers

Cons: since it was a Friday during Lent, there could have been non-meat options on the meals. One lunch and one supper offered only chicken and beef both times.

AKL
NAN
Mediocre 3.6

Cons: Had to pay for most movies. They need to bring around water more often and actually offer it to window seats rather than handing a glass to the aisle and walking off.

AKL
ZQN
Excellent 9.0

Pros: The people and the service were top notch. I fly on numerous carriers and overall AirNZ has been my favorite, hands down, primarily because of the helpful kind friendly staff.

Cons: Disembarking down onto the tarmac, and being made to stand out there for about 5 minutes (supposedly for safety's sake) while another plane was being pushed out from the next gate, all the while breathing in the choking nauseating jet exhaust fumes while our own plane was idling.

AKL
SFO
Excellent 8.0

Pros: Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!

Cons: 1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines. 2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding.

Mon, 1 Jul
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Thu, 4 Jul
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 4 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 84 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
Mediocre 2.0

Cons: Flight 2 hours delayed, which was as long as the flight duration (2 hour flight from Auckland to Queenstown). Charged us $70 per bag at check-in...we were told that because we didn't pre-coordinate our bags online we were being charged extra. Kayak made no mention of this policy when purchasing tickets or in the itinerary provided. The airline worker at the counter said mentioned "yeah this happens to foreigners all the time"...which makes it pretty blatantly a targeting scheme on foreigners who have no choice but to pay the inflated bag fees.

AKL
ZQN
Mediocre 2.0

Pros: No redeeming factors with awful customer service. I missed my connecting flight due to another flight being late. As a result, I called them to notify them I would not be able to make the flight and asked to switch flights. After explaining the situation, they refused to waive the flight change fee and even charged additional fees even though I had no control of the situation. They took advantage of the situation I was forced into and have no ethics. Absolute garbage.

Cons: See above. A terrible airline who treats paying customers with disrespect and takes advantage of the situation. I will never fly with this airline again.

OOL
SYD
Excellent 9.2

Pros: Older plane with uncomfortable seat

Cons: The seat on the plane was old and uncomfortable

AKL
ZQN
OK 4.0

Pros: Nothing

Cons: The airline attitude. Aggressive and punitive, Absolutively not even sightly friendly. Much worst than RyanAir.

BNE
MEL
Excellent 10.0

Cons: No complaints at all.

Thu, 25 Jul
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Mon, 29 Jul
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 5 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 84 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
OK 4.0

Pros: Flight was delayed because of not enough crew

AKL
ZQN
Mediocre 3.6

Pros: Not much

Cons: First and last time I will ever fly with Jetstar. Flight delayed 2 hours. Flight 30 minutes late taking off. Cramped as H.E double L. Circled around the southern alps with a warning that we may not be able to land in Queenstown due to the hot conditions. Eventually announced they definitely couldn't land in Queenstown and would divert. Spent an hour on the tarmac in Christchurch and finally announced it was cool enough to land in Queenstown. Arrived 7 hours after the booked arrival time, along with a further 2.5 hours drive home. Missed a planned social function. Never, ever again. Even if they offered free flights. NEVER.

AKL
ZQN
Good 6.3

Cons: Terrible exchange rate and high transaction costs for food puchases made on plane.

AKL
ZQN
OK 5.3

Pros: check in quik; flight early; decent price

Cons: very cramped; no frills

AKL
ZQN
Excellent 10.0

Pros: It was all on time. A good flight.

Sun, 24 Nov
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Tue, 3 Dec
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 10 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 64 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
ZQN
Excellent 10.0

Pros: I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane.

Cons: No issues that caused us any problems.

AKL
ZQN
Excellent 10.0

Pros: Everything

Cons: I can’t be more demanding. Everything on the flight were good.

WLG
AKL
Excellent 8.0

Pros: Nice, short flight. Smooth ride.

Cons: Had a middle seat between two very large women. Couldn't be helped, was a full flight.

AKL
SFO
Good 7.0

Pros: Crew good, seat pretty comfortable

Cons: Seating choice was unavailable and we were stuck with two middle seats in a row of 4 across. Air NZ tried to bribe us into staying overnight and taking a one stop itinerary the next day.

SFO
AKL
Excellent 9.3

Pros: Upgrading to Skycoach giving extra leg room was well worth it.

Mon, 19 Aug
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Thu, 29 Aug
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 11 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 84 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
CHC
Good 6.0

Pros: Short flight. Good crew

Cons: Flight delayed twice. Later Jetstar scheduled flights to the same location left before ours. Luggage damaged beyond repair or use. Wheels broken off, sides smashed. Now have to purchase new and file "proof" paperwork, pictures, etc. Will never fly Jetstar again. The cheaper flight is not worth it.

AKL
ZQN
Mediocre 3.6

Pros: Not much

Cons: First and last time I will ever fly with Jetstar. Flight delayed 2 hours. Flight 30 minutes late taking off. Cramped as H.E double L. Circled around the southern alps with a warning that we may not be able to land in Queenstown due to the hot conditions. Eventually announced they definitely couldn't land in Queenstown and would divert. Spent an hour on the tarmac in Christchurch and finally announced it was cool enough to land in Queenstown. Arrived 7 hours after the booked arrival time, along with a further 2.5 hours drive home. Missed a planned social function. Never, ever again. Even if they offered free flights. NEVER.

AKL
ZQN
OK 5.0

Pros: Nothing from special services and checkin

Cons: We had 8 flights booked and requested 2 wheel chairs and 1 checked bag for each passenger for each flight. We had no problem with other airlines. We were told by the Jetstar employee on the flight from from Auckland that there was no checked baggsge requested Not likely from our end because we had 8 flights in a 3 week period. We had our bags weighed at special services and was told we were limited to 15 kg for a checked bag. One bag supposedly weighed on that scale 17.6 kg but the same bag showed it weighed 13.9 kg when we checked it in. We were forced to pay $70 per bag for a total of $140. We need a refundnd immediately. Funny, on the return trip to Auckland our tickets showed 1 checked bag per passenger and we'were limited to 20 kg per bag on Jetstar. How can an airline operate this way. Your survey is ridiculous because you ask for ratings on nonapplicable items. .

AKL
ZQN
OK 5.3

Pros: the staff and the boarding process

Cons: Unexpectedly being charged a large amount of money for the luggage.

AKL
ZQN
Excellent 10.0

Pros: It was all on time. A good flight.

Tue, 28 May
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Wed, 29 May
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 2 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 64 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
HLZ
WLG
Excellent 9.2

Pros: Ground staff were particularly helpful

AKL
ZQN
Excellent 10.0

Cons: Constant threats about weight of carryons & then didn’t check or weigh anything

AKL
ZQN
Excellent 10.0

Pros: Flight was on time, airplane was clean, flight attendants friendly and attentive. Very pleasant flying experience

LAX
AKL
Excellent 9.6

Pros: The crew, the entertainment, the cleanliness and the overall experience was lovely

Cons: Lights could have gone fully off during a red eye international for sleeping.

BNE
AKL
Excellent 9.3

Pros: slightly more roomy than most carriers

Cons: since it was a Friday during Lent, there could have been non-meat options on the meals. One lunch and one supper offered only chicken and beef both times.

Wed, 21 Aug
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Thu, 29 Aug
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 9 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 84 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
MEL
OOL
Good 6.0

Cons: Boarding routine Space available

AKL
ZQN
OK 4.0

Pros: Nothing

Cons: The airline attitude. Aggressive and punitive, Absolutively not even sightly friendly. Much worst than RyanAir.

NRT
OOL
Excellent 9.0

Pros: Smooth boarding and landing. Flight time is great. Not very many disruptions in the overnight flight.

Cons: The check-in process is overly long. Being a low cost carrier doesn't mean you need to sacrifice efficiency on this part. This could be much smoother with an automated bag drop are for international flights or a check-in at the oversized X-ray machine (since so many people bring skis & surfboards.

AKL
ZQN
OK 5.0

Cons: Baggage policies were not clear. I thought you got one carry on and one checked bag up to 20 kg. But then when checking in online, it appeared you needed to pay for baggage based on weight. I tried to do it online, but wouldn't accept my payment. Got to airport, long line, tried to use kiosk to complete check in, wouldn't allow me to. Waited in line, only to be told I had a payment due and had to go to service desk. My friend was checking in with me, and did not have to pay for luggage. Meanwhile the gate agent changed her mind, said she could accept my payment there, then we had to go through the exercise of lightening our carry ons (which we had made heavier to avoid excess baggage fee). So I ended up paying for bags, friend did not, yet we had the same bags/weights. Flight was delayed 15 minutes per the kiosk, when asked gate agent, she said it was not, but in reality it was. not a pleasant experience, policies not clear and not uniformly enforced. Flight itself was ok. I probably will not fly Jetstar again.

SYD
MEL
Excellent 10.0

Cons: All good. Got a great seat with leg room so can't complain. Many thanks

Fri, 26 Jul
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Sun, 28 Jul
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 3 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 64 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
ZQN
Excellent 10.0

Pros: The customer service was great when I missed my flight.

Cons: It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight.

AKL
ZQN
Excellent 10.0

Pros: I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane.

Cons: No issues that caused us any problems.

SIN
AKL
Good 6.6

Pros: Crew was really nice however slightly absent during the flight.

Cons: Drinks should have been more frequently offered . Refreshments/water seemed hard to come by I had to chase them down in the galley only to get luke warm water...? Seats are pretty cramped and small with not much room.

AKL
ZQN
Excellent 10.0

Pros: friendly staff, ease of boarding

WLG
AKL
Good 7.6

Pros: Good for a sheot flight

Sat, 24 Aug
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Thu, 29 Aug
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 6 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 84 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
OK 5.6

Pros: Less expensive flight

Cons: Charging for tea/coffee/water is over the top.

ADL
HBA
Good 7.0

Pros: Crew

Cons: I cannot believe that when I put the table down I could not move & at 80 kg I was by no means the biggest person on that plane!!!!!

AKL
CHC
Good 6.0

Pros: Short flight. Good crew

Cons: Flight delayed twice. Later Jetstar scheduled flights to the same location left before ours. Luggage damaged beyond repair or use. Wheels broken off, sides smashed. Now have to purchase new and file "proof" paperwork, pictures, etc. Will never fly Jetstar again. The cheaper flight is not worth it.

LST
SYD
Excellent 8.0

Pros: Friendly crew, clean cabin, reliable service

Cons: Nothing, it's jetstar, friendly crew and you pay for the extra food etc

CNS
MEL
Excellent 10.0

Pros: Aircraft had a device holder. Good idea!

Fri, 21 Jun
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Sat, 29 Jun
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 9 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 64 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
NPE
AKL
Excellent 10.0

Pros: Friendly crew

Cons: Crumbs still on my seat when I boarded

AKL
ZQN
Good 7.3

Pros: same as above

Cons: unalbe to select seats so we were spread out

AKL
ZQN
Excellent 10.0

Pros: The customer service was great when I missed my flight.

Cons: It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight.

AKL
GIS
Excellent 10.0

Pros: Quick & easy flight

DUD
CHC
Good 7.2

Pros: Seat hard on older aircraft, needs new cushioning on seat

Tue, 20 Aug
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Thu, 29 Aug
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 10 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 84 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
OK 4.0

Pros: .stuck it to us on baggage

Cons: very confusing on the website regarding how much baggage we were allowed. Could not figure out if we were allowed one checked bag or not. when we got to the airport they really stuck it to us with extra baggage fees

AKL
ZQN
Mediocre 2.0

Pros: Jetstar notified 2 hour delay and when we reached airport after 2 hours they said flight is cancelled. We had to go to Auckland anyways to catch international flight next day morning. They refused to pay for alternate flights with other airline. It was a Terrible experience. Will never use Jetstar again.

BNE
SYD
OK 4.0

Cons: Why are their flights always delayed?

AKL
ZQN
OK 5.6

Pros: Smooth boarding process and friendly crew

Cons: Buy luggage online! When we bought our tickets, the price per bag online was $15-25 pending the weight and size of the bags for checked luggage. Most airlines give you one checked bag for free, but whatever. $50 for two bags is not a huge deal. What I didn't know, and they didn't specify, is that was the online only price. When I got to the airport, they quoted me $225 for 2 bags! 225!! Both bags were around 40lbs each. Then they told us that if each bag weighed 6lbs less, the price would be $120. Let's just say our carryons ended up getting packed to the brim... And they still charged us $120. Ridiculous.

AKL
ZQN
Mediocre 2.0

Cons: Flight 2 hours delayed, which was as long as the flight duration (2 hour flight from Auckland to Queenstown). Charged us $70 per bag at check-in...we were told that because we didn't pre-coordinate our bags online we were being charged extra. Kayak made no mention of this policy when purchasing tickets or in the itinerary provided. The airline worker at the counter said mentioned "yeah this happens to foreigners all the time"...which makes it pretty blatantly a targeting scheme on foreigners who have no choice but to pay the inflated bag fees.

Wed, 26 Jun
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Sun, 7 Jul
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 12 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 64 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
ZQN
Excellent 10.0

Pros: I was excited to see some notorious places as we flew into Queenstown....however, I wouldn't have known the places if I hadn't been sitting next to someone that knew the area.

Cons: I can't complain about anything with Air New Zealand....I loved each flight with them.

SFO
AKL
Excellent 10.0

Pros: Wonderful crew, excellent food, very comfortable!

AKL
LAX
Good 7.3

Cons: They lost are baggage

TIU
WLG
Excellent 10.0

Pros: Amazing crew

LAX
LHR
Excellent 8.0

Pros: Their English, unlike US English, is a little hard to understand.

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