Prices are in New Zealand Dollars.

AKL - ZQN

Find Cheap Flights from Auckland to Queenstown

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Auckland (AKL)
Queenstown Intl
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Sat 23/11
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Auckland to Queenstown flight information

Avg. flight duration 1h 52m
Flights arrive in Queenstown
Flights depart from Auckland
Flight price $126
Distance 1,025 km
Airlines Jetstar, Air New Zealand

Good to know

Low season:
May
Best time to beat the crowds
3%
expected price decrease
High season:
December
Most popular time to fly
12%
expected price increase
Average price:
$214
(avg. price over the last 2 weeks)
Good deal:
$169
or less (return)

When to Book Flights from Auckland to Queenstown

Average price per month
Flight prices as travel date approaches
-1 day
-2 days

Top tips for finding a cheap flight

Looking for a cheap flight? 25% of our users found flights on this route for $168 or less.
The cheapest flight from Auckland to Queenstown was found, on average, 89 days before departure.
Book at least 4 weeks before departure in order to get a below-average price.
Morning departure is around 2% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days
Try to snare a window seat when flying between Auckland (AKL) and Queenstown (ZQN), as the flight path crosses over the Southern Alps and you should be treated to an impressive aerial view of the snow-capped mountains.
Jetstar does not provide a complimentary meal when flying from Auckland to Queenstown in economy class, but there is a café menu available to purchase from. Jetstar only accepts credit card as a payment option onboard for the café menu.
Air New Zealand also does not offer a meal included in the price of the flight, however they do provide complimentary tea, coffee and water. Packaged snack foods such as sandwiches, potato chips and chocolate are available for purchase through the inflight entertainment system.
Queenstown Airport is located approximately 8 km from the central business district of the city and also serves surrounding towns such as Glenorchy and Wanaka.

FAQs for Booking Auckland to Queenstown Flights

How long does a flight from Auckland to Queenstown take?
The average direct flight takes 1h 55m, covering a distance of 1025 km.
How many flights are there between Auckland and Queenstown?
There are 900 (direct) flights between Auckland and Queenstown per week, averaging 126 per day.
Which airlines provide the cheapest flights from Auckland to Queenstown?
In the past 3 days, the cheapest return tickets were found on Jetstar ($126) and Air New Zealand ($175)
Which airlines fly most frequently between Auckland and Queenstown?
Air New Zealand (26 times daily), EVA Air (23 times daily), Etihad Airways (20 times daily) are the most frequent flyers on this route.
What’s the cheapest day of the week to fly from Auckland to Queenstown?
For Auckland to Queenstown, Tuesday is the cheapest day to fly on average and Saturday is the most expensive. Flying from Queenstown back to Auckland, the best deals are generally found on Wednesday, with Thursday being the most expensive.
Which airports will I be using when flying from Auckland to Queenstown?
When flying out of Auckland you will be using Auckland Intl, often referred to as Auckland Airport. You will be landing at Queenstown Intl, also known as Queenstown Airport.
What’s the easiest way to get to the city from Queenstown Airport?
Hop on a public bus and you can arrive in the city centre in roughly 25 minutes. Orbus operates buses that leave from directly outside the terminal and depart every 15 minutes until midnight. Look for the number 1 bus labelled Fernhill, it will take you all the way to Camp St in the centre. The price for a one-way adult ticket is NZ$ 10 approx. and can be purchased from the bus driver.
Where are the car rental agencies located at Queenstown Airport?
All car rental companies have their offices located next to the baggage claim section of the terminal. There is a range of major rental agencies to choose from, such as Hertz, Thrifty, Avis and Budget.
Is Queenstown Airport wheelchair accessible?
The airport is adequately designed to allow ease of access for those in a wheelchair. There are automatic doors throughout the terminal, and there are specified spaces for mobility parking in both the express 20-minute pick-up zone and 60-minute parking bay.
How does KAYAK find such low flight prices?
KAYAK processes over 2 billion travel queries annually and displays results from hundreds of airlines and third party sites, allowing it to find a variety of flight prices and options. It also displays results from 2M+ properties along with rental cars, vacation packages, activities and millions of verified reviews so users can see as many available travel options as possible.
How can Hacker Fares save me money?
Hacker Fares allow you to combine one-way tickets on different airlines when it can save you money over a traditional return ticket.
Does KAYAK query more flight providers than competitors?
Yes, KAYAK has access to more data and information than online travel agencies and consistently outperforms the competition in accuracy, globally.
How does KAYAK’s flight Price Forecast tool help me choose the right time to buy?
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travellers know whether to wait or book now.

Book cheap flights from Auckland to Queenstown (return)

Airports
Origin
Auckland
$126
only
$126
Destination
Queenstown
$126
only
$126
Tue, 17 Mar
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Wed, 25 Mar
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 9 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.3
MEL
NTL
Mediocre 3.5

Pros: Boarding and flight was ok for a budget airline

Cons: Flight attendant let a drunk male on the plane. Male was disruptive and rude in front of children. The flight attendant then tried to serve the male more alcohol on the flight. Not professional or safe behavior.

MEL
PER
Excellent 9.0

Pros: Crew were awesome.

Cons: Free coffee as opposed to paying $4 for an ordinary coffee

HNL
SYD
Excellent 8.3

Pros: Much better than any airline in the states.

Cons: A few more trash pickups from the crew. I had a few times I was left holding trash.

AKL
ZQN
Excellent 8.0

Pros: Access at automobile drop off was quick, close and direct. Whoopee!

Cons: Departure was delayed due to behind times ahead of this flight. The not-so-good was having a go-around on the landing. Son along on trip is motion sensitive and the go-around triggered his unhappy response....not the airline's fault but still a scary and triggering event for him.

AKL
ZQN
Okay 5.6

Pros: Smooth boarding process and friendly crew

Cons: Buy luggage online! When we bought our tickets, the price per bag online was $15-25 pending the weight and size of the bags for checked luggage. Most airlines give you one checked bag for free, but whatever. $50 for two bags is not a huge deal. What I didn't know, and they didn't specify, is that was the online only price. When I got to the airport, they quoted me $225 for 2 bags! 225!! Both bags were around 40lbs each. Then they told us that if each bag weighed 6lbs less, the price would be $120. Let's just say our carryons ended up getting packed to the brim... And they still charged us $120. Ridiculous.

Mon, 30 Mar
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Thu, 2 Apr
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 4 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 65 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
LHR
LAX
Excellent 10.0

Pros: Movies, texting other seats, requesting food and water from my screen

LHR
LAX
Excellent 10.0

Pros: Everything

Cons: More food would have been better

LHR
LAX
Excellent 9.3

Pros: The crew was polite, efficient and prompt

Cons: The food quality needs improvement!

AKL
ZQN
Excellent 10.0

Pros: The accommodations were unexpected and amazing!

Cons: N/A

AKL
ZQN
Excellent 8.6

Pros: Comfortable seats

Wed, 4 Dec
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Wed, 11 Dec
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 8 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.3
AKL
ZQN
Okay 5.3

Pros: check in quik; flight early; decent price

Cons: very cramped; no frills

AKL
ZQN
Excellent 10.0

Pros: This was the our first time flying with Jetstar a we were very pleased. The loading process was great quick and smooth. Its unbelievable to think that more airlines do not load back to front. The crew was extremely nice and cheerful and made the experience a great one for my wife and I.

AKL
ZQN
Good 7.3

Pros: The price, service, punctuality and the excellent service of all personal involved. Excellent service

Cons: A little de organized the boarding process but I have to say caused by passengers behavior, in addition some of the passengers didn't follow the luggage rule and nothing happened. I would like to suggest some information during the fligh. Where were be and what could we be seeing during our flight.

HBA
MEL
Excellent 8.0

Pros: Yes crew amazing and seats comfortable

Cons: Try keeping to scheduled time.

AKL
ZQN
Excellent 9.0

Pros: Checking in was a breeze. There wasn't any door or entertainment we tried to rate. crew was very good.

Cons: Was surprised that we had to pay for water. Seats were a bit tighter than most airlines. My husband and my arms overlapped in the seats.

Fri, 6 Dec
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Fri, 13 Dec
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 8 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.3
SYD
HNL
Mediocre 3.6

Pros: Crew was fine. Boarding was efficient.

Cons: I hate their baggage policy! I prepaid for bags and then got charged another $187USD for a small carry on. This is a horrible airline if you pack any luggage at all.

AKL
ZQN
Okay 4.6

Pros: Customer service was very helpful on rebooking our flight - when they explained the whole luggage thing and how I did not purchase the correct type of flight based on the luggage we had. Apparently a common problem - as I heard others having same issues. Be careful!! JetStar recommended booking through their site - so you are sure to purchase the correct amount of kilos for the luggage and no surprises at airport - very very expensive!!!

Cons: Absolutely nothing on the plane - water. Luckily it was a short flight. Everything is available for sale. This is a very stripped down flight - so be prepared to pay for any sort of add on. Which is okay, if you are prepared for that. Also - when you buy your ticket that is basically just for you (your physical body and a carry on) to get on the plane. And they have strict weight guidelines with the carry-ons to adhere to as well. If you are checking bags - know the weight you are checking - they are not concerned with the number of bags - it's the overall weight of everything you are checking. Amount of checked bags is an additional cost to the ticket mentioned above. All to be considered to be sure you and your bags/belongings get on the plane.

AKL
ZQN
Excellent 10.0

Pros: This was the our first time flying with Jetstar a we were very pleased. The loading process was great quick and smooth. Its unbelievable to think that more airlines do not load back to front. The crew was extremely nice and cheerful and made the experience a great one for my wife and I.

HKT
MEL
Mediocre 2.0

Pros: Wont be travelling again with Jetstar

Cons: Flight delayed for 6 hours without compenstauion

SYD
MEL
Good 6.0

Cons: Boarding

Fri, 13 Dec
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Thu, 19 Dec
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 7 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.3
AKL
ZQN
Mediocre 2.0

Cons: I tried to check in on line. I guessed luggage weight thinking I could settle up at airport. We I got to airport airline wouldn't allow changes and charged me a higher rate. It cost me $171 for excess luggage

AKL
ZQN
Mediocre 3.6

Pros: Not much

Cons: First and last time I will ever fly with Jetstar. Flight delayed 2 hours. Flight 30 minutes late taking off. Cramped as H.E double L. Circled around the southern alps with a warning that we may not be able to land in Queenstown due to the hot conditions. Eventually announced they definitely couldn't land in Queenstown and would divert. Spent an hour on the tarmac in Christchurch and finally announced it was cool enough to land in Queenstown. Arrived 7 hours after the booked arrival time, along with a further 2.5 hours drive home. Missed a planned social function. Never, ever again. Even if they offered free flights. NEVER.

AKL
ZQN
Mediocre 2.0

Pros: Jetstar notified 2 hour delay and when we reached airport after 2 hours they said flight is cancelled. We had to go to Auckland anyways to catch international flight next day morning. They refused to pay for alternate flights with other airline. It was a Terrible experience. Will never use Jetstar again.

AKL
ZQN
Excellent 8.0

Pros: Access at automobile drop off was quick, close and direct. Whoopee!

Cons: Departure was delayed due to behind times ahead of this flight. The not-so-good was having a go-around on the landing. Son along on trip is motion sensitive and the go-around triggered his unhappy response....not the airline's fault but still a scary and triggering event for him.

PER
DPS
Mediocre 2.0

Cons: Everything.

Mon, 9 Mar
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Fri, 13 Mar
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 5 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 65 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
ZQN
Excellent 9.0

Pros: The people and the service were top notch. I fly on numerous carriers and overall AirNZ has been my favorite, hands down, primarily because of the helpful kind friendly staff.

Cons: Disembarking down onto the tarmac, and being made to stand out there for about 5 minutes (supposedly for safety's sake) while another plane was being pushed out from the next gate, all the while breathing in the choking nauseating jet exhaust fumes while our own plane was idling.

LAX
AKL
Excellent 10.0

Pros: Crew was amazing, very attentive.

LAX
LHR
Excellent 9.6

Pros: Food was delicious. They served dinner and breakfast. The flight was not crowded. I was able to sleep by stretching across 3 economy seats in my row.

Cons: It would be better if the armrests went up.

MEL
AKL
Excellent 10.0

Cons: I couldn’t get the seat to recline.

AKL
ZQN
Excellent 10.0

Pros: The accommodations were unexpected and amazing!

Cons: N/A

Sat, 14 Dec
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Mon, 16 Dec
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.3
AKL
ZQN
Mediocre 2.0

Cons: Flight 2 hours delayed, which was as long as the flight duration (2 hour flight from Auckland to Queenstown). Charged us $70 per bag at check-in...we were told that because we didn't pre-coordinate our bags online we were being charged extra. Kayak made no mention of this policy when purchasing tickets or in the itinerary provided. The airline worker at the counter said mentioned "yeah this happens to foreigners all the time"...which makes it pretty blatantly a targeting scheme on foreigners who have no choice but to pay the inflated bag fees.

AKL
ZQN
Excellent 9.0

Pros: Checking in was a breeze. There wasn't any door or entertainment we tried to rate. crew was very good.

Cons: Was surprised that we had to pay for water. Seats were a bit tighter than most airlines. My husband and my arms overlapped in the seats.

AKL
ZQN
Mediocre 3.3

Cons: Baggage and seating policy.

AKL
ZQN
Mediocre 2.0

Pros: Jetstar notified 2 hour delay and when we reached airport after 2 hours they said flight is cancelled. We had to go to Auckland anyways to catch international flight next day morning. They refused to pay for alternate flights with other airline. It was a Terrible experience. Will never use Jetstar again.

AVV
SYD
Excellent 9.0

Cons: Flights to & from Sydney to Melbourne were ok!

Sat, 22 Feb
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Wed, 26 Feb
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 5 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.3
AKL
ZQN
Mediocre 3.6

Pros: Not much

Cons: First and last time I will ever fly with Jetstar. Flight delayed 2 hours. Flight 30 minutes late taking off. Cramped as H.E double L. Circled around the southern alps with a warning that we may not be able to land in Queenstown due to the hot conditions. Eventually announced they definitely couldn't land in Queenstown and would divert. Spent an hour on the tarmac in Christchurch and finally announced it was cool enough to land in Queenstown. Arrived 7 hours after the booked arrival time, along with a further 2.5 hours drive home. Missed a planned social function. Never, ever again. Even if they offered free flights. NEVER.

SYD
DPS
Excellent 8.3

Pros: Seat not very wide

Cons: Screaming kids in business & just behind business

AKL
ZQN
Okay 4.0

Pros: Nothing

Cons: The airline attitude. Aggressive and punitive, Absolutively not even sightly friendly. Much worst than RyanAir.

AKL
ZQN
Mediocre 3.3

Cons: Baggage and seating policy.

AKL
ZQN
Good 6.3

Pros: Direct flight to Queenstown

Cons: This airline has cheap fares but beware of the extras. It took a while for me to figure out their baggage policy and fees. If you don't pay for baggage ahead of time it will cost a lot at the airport Also, no complementary beverage Everything costs extra on this airline even ana

Thu, 26 Mar
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Mon, 30 Mar
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 5 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 65 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
SYD
AKL
Mediocre 2.0

Cons: Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline.

AKL
SFO
Excellent 9.3

Cons: Asked for an isle seat; was stuck in the middle. Way to long of a flight for that

MEL
AKL
Excellent 8.0

Pros: The crew was fine. the seats were not so comfortable in the economy.

Cons: More comfortable seats.

AKL
ZQN
Excellent 10.0

Pros: Everything

LHR
LAX
Excellent 10.0

Pros: Everything

Cons: More food would have been better

Tue, 21 Jan
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Wed, 26 Feb
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 37 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.3
SYD
MEL
Mediocre 2.6

Cons: Delayed so long.

AKL
ZQN
Okay 5.6

Pros: Less expensive flight

Cons: Charging for tea/coffee/water is over the top.

SYD
HNL
Excellent 10.0

Pros: The flight was amazing for the price I paid.

Cons: There could be better food/snack options but I can’t complain too much.

HNL
SYD
Okay 5.0

Pros: Efficient boarding and grateful for the spare seat with the baby on our lap. Crew was nice enough.

Cons: We waited for a $9 toastie for 25 minutes- and had to remind the crew to get it. Disappointed that they are so cheap the only free thing on a 10 hour flight was water- after paying for checked bags, one coffee, and one sandwich, the extras made them more expensive then other "non budget" airlines.

AKL
ZQN
Excellent 10.0

Pros: The crew was fantastic. The airplane was perfectly clean and new.

Cons: There’s no entreterniment neither food or beverages.

Tue, 19 Nov
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Fri, 22 Nov
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 4 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 65 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
ZQN
Excellent 10.0

Pros: friendly staff, ease of boarding

LAX
AKL
Excellent 9.0

Pros: Business class lay-flat seats and a private cubby.

Cons: Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal.

AKL
ZQN
Excellent 10.0

Pros: I was excited to see some notorious places as we flew into Queenstown....however, I wouldn't have known the places if I hadn't been sitting next to someone that knew the area.

Cons: I can't complain about anything with Air New Zealand....I loved each flight with them.

AKL
IAH
Excellent 9.3

Pros: Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon.

Cons: Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good.

MEL
AKL
Excellent 10.0

Pros: Sat in business class pods. Best flights we’ve ever taken !

Cons: Nothing

Sat, 8 Feb
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Wed, 12 Feb
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 5 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.3
HNL
SYD
Excellent 8.3

Pros: Much better than any airline in the states.

Cons: A few more trash pickups from the crew. I had a few times I was left holding trash.

AKL
ZQN
Okay 5.3

Pros: check in quik; flight early; decent price

Cons: very cramped; no frills

NPE
AKL
Excellent 8.0

Cons: Flight from Napier to Auckland was delayed

AKL
ZQN
Okay 4.0

Pros: Cheap.

Cons: No free checked bags. No free drinks - not even water. Limited weight for carryon bags. Choosing a seat costs extra money.

SYD
DPS
Excellent 8.3

Pros: Seat not very wide

Cons: Screaming kids in business & just behind business

Sat, 2 Nov
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Mon, 4 Nov
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 3 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 65 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
BNE
AKL
Mediocre 2.6

Pros: Nothing.

Cons: Not being scammed on bag charges.

AKL
ZQN
Excellent 10.0

Pros: The service was great and the seats had a lot of leg room. Very easy to check in online and drop bags at the airport.

Cons: The wine was delicious and I wanted more

LHR
LAX
Mediocre 2.0

Pros: Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid.

Cons: Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid.

AKL
LAX
Mediocre 2.0

Cons: One traveler was hit by car and injured prior to the trip. Could not get a refund from the airline.

AKL
ZQN
Excellent 10.0

Cons: Constant threats about weight of carryons & then didn’t check or weigh anything

Sat, 15 Feb
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Sat, 22 Feb
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 8 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.3
BNE
AYQ
Excellent 8.0

Pros: Nothing special. Just ok. Crew friendly.

Cons: Flight delayed by one hour. Seats pretty well worn. Hard on the derrière.

AKL
ZQN
Good 6.3

Cons: Terrible exchange rate and high transaction costs for food puchases made on plane.

MKY
BNE
Excellent 8.0

Pros: Boarding was easy

Cons: Been ontime

SYD
SGN
Excellent 9.6

Cons: I prepaid for my meal and it was brought to me soon after I boarded about 4pm. I wasn’t hungry as I already had lunch. It would have been better to bring it for me at dinner time, Sydney time as that’s what my body clock was on. The last service was too close to landing.

AKL
ZQN
Mediocre 2.0

Pros: Nothing

Cons: Service

Mon, 16 Dec
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Tue, 31 Dec
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 16 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 65 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
LAX
LHR
Excellent 9.6

Pros: Food was delicious. They served dinner and breakfast. The flight was not crowded. I was able to sleep by stretching across 3 economy seats in my row.

Cons: It would be better if the armrests went up.

AKL
HKG
Good 7.3

Pros: The airline and staff appear to be friendly and efficient

Cons: Seating in economy is tight. You really cannot move without annoying the passengers on either side. This also makes eating difficult.

AKL
ZQN
Okay 5.0

Cons: We were booked on a 7 a.m. flight Wednesday morning. We arrived from Syndney the night before and wanted to make sure we were set for the early morning flight so went to an Air NZ information desk to get boarding pass. The agent printed out an e-ticket and said we were good to go. We arrived an hour and a half early to the gate, with our carry on bags as we have done all over the world. We heard an announcement about bags needing to be checked and assumed ours would be gate checked if needed (as anywhere else in the world). The gate agent didn't arrive til 20 minutes before the flight and told us we DIDN'T have a boarding pass and needed to return to the ticket agent and check our bags. By the time we ran back to the ticket agent we were told it was too late to check our bags. We had to pay $100 more a piece to fly LATER through Christ Church. We were on our way to meet our kids for vacation and ended up losing a day and $200 additional dollars because we were given inaccurate information by the Air New Zealand info desk.

LHR
LAX
Excellent 9.3

Pros: The crew was polite, efficient and prompt

Cons: The food quality needs improvement!

AKL
ZQN
Excellent 10.0

Pros: Everything

Cons: Someone sitting in my seat already!

Tue, 17 Dec
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Wed, 18 Dec
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 2 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.3
AKL
ZQN
Excellent 10.0

Pros: Value

Cons: Baggage fees, but that is to be expected now

AKL
ZQN
Okay 4.0

Pros: Nothing

Cons: The airline attitude. Aggressive and punitive, Absolutively not even sightly friendly. Much worst than RyanAir.

AKL
ZQN
Okay 4.0

Cons: We were charged $225 nzd for our luggage at the airport which was much more than our plane tickets.

AKL
ZQN
Good 7.6

Pros: Timeliness of flight.

Cons: Seats too cramped.

AKL
ZQN
Okay 4.0

Pros: Cheap.

Cons: No free checked bags. No free drinks - not even water. Limited weight for carryon bags. Choosing a seat costs extra money.

Fri, 6 Dec
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Sun, 8 Dec
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 3 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 65 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
SYD
Excellent 8.6

Pros: Crew were fantastic

Cons: Entertainment choices

TRG
AKL
Excellent 10.0

Pros: Super easy

BNE
AKL
Good 7.3

Pros: Crew was okay. Nothing special but not bad.

Cons: The WiFi didn’t work! Don’t advertise it if it is not working. Even setting it up is far too much work/confusing.

LAX
LHR
Excellent 9.6

Pros: Food was delicious. They served dinner and breakfast. The flight was not crowded. I was able to sleep by stretching across 3 economy seats in my row.

Cons: It would be better if the armrests went up.

LAX
AKL
Excellent 10.0

Pros: Crew was amazing, very attentive.

Mon, 20 Jan
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Fri, 24 Jan
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 5 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.3
AKL
ZQN
Mediocre 2.0

Pros: No redeeming factors with awful customer service. I missed my connecting flight due to another flight being late. As a result, I called them to notify them I would not be able to make the flight and asked to switch flights. After explaining the situation, they refused to waive the flight change fee and even charged additional fees even though I had no control of the situation. They took advantage of the situation I was forced into and have no ethics. Absolute garbage.

Cons: See above. A terrible airline who treats paying customers with disrespect and takes advantage of the situation. I will never fly with this airline again.

AKL
ZQN
Excellent 10.0

Pros: The crew was fantastic. The airplane was perfectly clean and new.

Cons: There’s no entreterniment neither food or beverages.

MEL
PER
Excellent 9.0

Pros: Crew were awesome.

Cons: Free coffee as opposed to paying $4 for an ordinary coffee

AKL
ZQN
Okay 5.6

Pros: Smooth boarding process and friendly crew

Cons: Buy luggage online! When we bought our tickets, the price per bag online was $15-25 pending the weight and size of the bags for checked luggage. Most airlines give you one checked bag for free, but whatever. $50 for two bags is not a huge deal. What I didn't know, and they didn't specify, is that was the online only price. When I got to the airport, they quoted me $225 for 2 bags! 225!! Both bags were around 40lbs each. Then they told us that if each bag weighed 6lbs less, the price would be $120. Let's just say our carryons ended up getting packed to the brim... And they still charged us $120. Ridiculous.

RAR
AKL
Good 6.0

Pros: It landed safe.

Cons: You have to pay for everything... water, blanket and so on. Air conditioning is quite cold, so if you don’t bring warm clothing you might conceder to buy the blanket.

Sat, 11 Apr
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Mon, 20 Apr
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 10 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 65 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
ZQN
Excellent 10.0

Pros: Everything

Cons: I can’t be more demanding. Everything on the flight were good.

AKL
IAH
Excellent 9.3

Pros: Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent.

Cons: There were large black box type items underneath certain seats which impacted personal item stowage and leg room.

LAX
AKL
Excellent 9.0

Pros: Business class lay-flat seats and a private cubby.

Cons: Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal.

AKL
SYD
Good 7.0

Pros: Their plane

Cons: Food

AKL
ZQN
Excellent 8.3

Pros: I liked having the pilot tell us about the mountains as we passed over them.

Mon, 17 Feb
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Sun, 23 Feb
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 7 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.3
AKL
ZQN
Okay 4.0

Pros: .stuck it to us on baggage

Cons: very confusing on the website regarding how much baggage we were allowed. Could not figure out if we were allowed one checked bag or not. when we got to the airport they really stuck it to us with extra baggage fees

AKL
ZQN
Mediocre 2.0

Pros: No redeeming factors with awful customer service. I missed my connecting flight due to another flight being late. As a result, I called them to notify them I would not be able to make the flight and asked to switch flights. After explaining the situation, they refused to waive the flight change fee and even charged additional fees even though I had no control of the situation. They took advantage of the situation I was forced into and have no ethics. Absolute garbage.

Cons: See above. A terrible airline who treats paying customers with disrespect and takes advantage of the situation. I will never fly with this airline again.

AKL
ZQN
Excellent 9.0

Pros: Checking in was a breeze. There wasn't any door or entertainment we tried to rate. crew was very good.

Cons: Was surprised that we had to pay for water. Seats were a bit tighter than most airlines. My husband and my arms overlapped in the seats.

AKL
ZQN
Okay 5.0

Cons: Baggage policies were not clear. I thought you got one carry on and one checked bag up to 20 kg. But then when checking in online, it appeared you needed to pay for baggage based on weight. I tried to do it online, but wouldn't accept my payment. Got to airport, long line, tried to use kiosk to complete check in, wouldn't allow me to. Waited in line, only to be told I had a payment due and had to go to service desk. My friend was checking in with me, and did not have to pay for luggage. Meanwhile the gate agent changed her mind, said she could accept my payment there, then we had to go through the exercise of lightening our carry ons (which we had made heavier to avoid excess baggage fee). So I ended up paying for bags, friend did not, yet we had the same bags/weights. Flight was delayed 15 minutes per the kiosk, when asked gate agent, she said it was not, but in reality it was. not a pleasant experience, policies not clear and not uniformly enforced. Flight itself was ok. I probably will not fly Jetstar again.

AKL
ZQN
Mediocre 2.0

Cons: I tried to check in on line. I guessed luggage weight thinking I could settle up at airport. We I got to airport airline wouldn't allow changes and charged me a higher rate. It cost me $171 for excess luggage

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