Prices are in New Zealand Dollars.

Find Cheap Flights from Auckland to Queenstown (AKL - ZQN)

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Auckland Intl to Queenstown flight information

Avg. flight duration 1h 52m
Flights arrive in Queenstown Intl
Flights depart from Auckland Intl
Flight price $128
Distance 1,025 km
Airlines Jetstar, Air New Zealand

Good to know

Low season:
October
Best time to beat the crowds
2%
expected price decrease
High season:
April
Most popular time to fly
7%
expected price increase
Average price:
$199
(avg. price over the last 2 weeks)
Good deal:
$176
or less (return)

When to Book Flights from Auckland to Queenstown

Average price per month
Flight prices as travel date approaches
-1 day
-2 days

Top tips for finding a cheap flight

Looking for a cheap flight? 25% of our users found flights on this route for $176 or less.
The cheapest flight from Auckland to Queenstown was found, on average, 62 days before departure.
Book at least 4 weeks before departure in order to get a below-average price.
High season is considered to be March, April and May. The cheapest month to fly is October.
Morning departure is around 39% cheaper than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs for Booking Auckland to Queenstown Flights

How long does a flight from Auckland to Queenstown take?
An average non-stop flight takes 1h 55m, covering a distance of 1025 km.
How many flights are there between Auckland and Queenstown?
There are 997 (non-stop) flights between Auckland and Queenstown per week, averaging 137 per day.
Which airlines provide the cheapest flights from Auckland to Queenstown?
In the past 3 days, the cheapest return tickets were found on Jetstar ($128) and Air New Zealand ($158)
Which airlines fly most frequently between Auckland and Queenstown?
Air New Zealand (28 times daily), EVA Air (26 times daily), Etihad Airways (20 times daily) are the most frequent flyers on this route.
What’s the cheapest day of the week to fly from Auckland to Queenstown?
For Auckland to Queenstown, Saturday is the cheapest day to fly on average and Monday is the most expensive. Flying from Queenstown back to Auckland, the best deals are generally found on Monday, with Saturday being the most expensive.
Which airports will I be using when flying from Auckland to Queenstown?
When flying out of Auckland you will be using Auckland Intl, often referred to as Auckland Airport. You will be landing at Queenstown Intl, also known as Queenstown Airport.

Book cheap flights from Auckland to Queenstown (return)

Airports
Origin
Auckland
$128
only
$128
Destination
Queenstown
$128
only
$128
Sat, 31 Aug
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Mon, 9 Sep
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 10 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 84 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
Excellent 9.0

Pros: Checking in was a breeze. There wasn't any door or entertainment we tried to rate. crew was very good.

Cons: Was surprised that we had to pay for water. Seats were a bit tighter than most airlines. My husband and my arms overlapped in the seats.

AKL
ZQN
Mediocre 2.0

Pros: stunning scenery of the southern alps... which had nothing to do with jetstar.

Cons: where to begin... 1) $455 in baggage charges. yes, you read that right. 2 tickets cost $150. bags cost $450. absurd. enough said. we were connecting from an international flight, 2 adults and a toddler. it's not like we had an obscene amount of luggage. 2) so i tried to buy an extra seat (we were traveling with our 23-month old son)... buying an extra ticket and baggage allowance with it would have cost $100 less than the baggage charge with 2 tickets. But they would not allow this. 3) they would, however, block the seat next to us for free, so it would remain empty for my son. So we were not allowed to buy it, but they would keep it free for us. 4) we get on the plane, and the seat next to us is not blocked... someone else sits in it. if the plane is full, that makes perfect sense... but the plane wasn't full.. there were 20 empty seats. 5) so my son is unhappy because he wants his own seat, we're crammed into a full row... and there's a completely empty row behind us. So I ask the flight attendant if we can move. She says no, not until after take-off... first person to get there wins. Really? So, thank you but no thank you to jet star. at every opportunity they might have had to make our trip easier... they failed. miserably.

AKL
ZQN
OK 4.6

Pros: Customer service was very helpful on rebooking our flight - when they explained the whole luggage thing and how I did not purchase the correct type of flight based on the luggage we had. Apparently a common problem - as I heard others having same issues. Be careful!! JetStar recommended booking through their site - so you are sure to purchase the correct amount of kilos for the luggage and no surprises at airport - very very expensive!!!

Cons: Absolutely nothing on the plane - water. Luckily it was a short flight. Everything is available for sale. This is a very stripped down flight - so be prepared to pay for any sort of add on. Which is okay, if you are prepared for that. Also - when you buy your ticket that is basically just for you (your physical body and a carry on) to get on the plane. And they have strict weight guidelines with the carry-ons to adhere to as well. If you are checking bags - know the weight you are checking - they are not concerned with the number of bags - it's the overall weight of everything you are checking. Amount of checked bags is an additional cost to the ticket mentioned above. All to be considered to be sure you and your bags/belongings get on the plane.

MEL
DPS
OK 4.0

Pros: Good seat

Cons: Delayed 2 hours

SYD
MEL
Good 6.0

Cons: Free coffee

Sat, 4 May
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Sat, 11 May
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 8 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 61 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
CHC
AKL
Excellent 9.0

Cons: Entertainment and seat comfort

AKL
ZQN
Mediocre 2.0

Cons: Terrible customer service.

YVR
AKL
Excellent 9.3

Pros: Very spacious seats and good entertainment system. Two meals provided. Good blankets provided with pillows. Spacious and clean bathroom.

Cons: My usb charging plug didn’t work and I wish they sent me an email in advance or told me upon check in what the requirements were that I would have to show upon boarding. I was not prepared to show them my follow on flight schedule (leaving NZ) but I would have been prepared if I had known in advance

AKL
ZQN
Excellent 9.0

Pros: The people and the service were top notch. I fly on numerous carriers and overall AirNZ has been my favorite, hands down, primarily because of the helpful kind friendly staff.

Cons: Disembarking down onto the tarmac, and being made to stand out there for about 5 minutes (supposedly for safety's sake) while another plane was being pushed out from the next gate, all the while breathing in the choking nauseating jet exhaust fumes while our own plane was idling.

AKL
ZQN
Excellent 10.0

Cons: Constant threats about weight of carryons & then didn’t check or weigh anything

Wed, 4 Sep
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Sat, 14 Sep
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 11 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 84 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
Good 6.3

Pros: Direct flight to Queenstown

Cons: This airline has cheap fares but beware of the extras. It took a while for me to figure out their baggage policy and fees. If you don't pay for baggage ahead of time it will cost a lot at the airport Also, no complementary beverage Everything costs extra on this airline even ana

ZQN
AKL
OK 5.3

Cons: Don’t fly jet star. Huge hassle with bags.

AKL
ZQN
Mediocre 2.0

Cons: Flight 2 hours delayed, which was as long as the flight duration (2 hour flight from Auckland to Queenstown). Charged us $70 per bag at check-in...we were told that because we didn't pre-coordinate our bags online we were being charged extra. Kayak made no mention of this policy when purchasing tickets or in the itinerary provided. The airline worker at the counter said mentioned "yeah this happens to foreigners all the time"...which makes it pretty blatantly a targeting scheme on foreigners who have no choice but to pay the inflated bag fees.

MEL
DPS
Good 7.6

Pros: Comfy

Cons: Need free movies

SYD
OOL
Good 7.0

Cons: Flight was almost 2 hours late. Short flight ended up being over 2 hrs as landing conditions were not suitable and plane had to keep hovering around the airport for a long time before it was cleared to land. Crew was very nice. Seats very roomy in economy.

Mon, 13 May
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Tue, 21 May
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 9 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 84 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
OK 4.0

Pros: Flight was delayed because of not enough crew

WLG
AKL
Excellent 9.0

Pros: I didn’t book a seatbelt beforehand so when I checked in and was assigned the front row, which is an emergency exit row, I was very pleased because it meant I could board early and had extra legroom. The check in agent was also very patient with me while I tried to sort out my bags

AKL
ZQN
OK 5.3

Pros: Smooth quick flight!

Cons: Wish we had known you don't even get a free cup of soda, water, or coffee.. But a short flight so was ok... No frills, cramped, but ok for a short trip! (husband is 6.1 feet and couldn't put knees together in front of him)

MEL
DPS
OK 4.0

Pros: Good seat

Cons: Delayed 2 hours

AKL
ZQN
Good 7.3

Pros: The price, service, punctuality and the excellent service of all personal involved. Excellent service

Cons: A little de organized the boarding process but I have to say caused by passengers behavior, in addition some of the passengers didn't follow the luggage rule and nothing happened. I would like to suggest some information during the fligh. Where were be and what could we be seeing during our flight.

Sun, 19 May
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Sun, 2 Jun
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 15 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 61 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
LAX
Excellent 8.0

Pros: This is an overnight red eye flight. There is not much to interact with crew or service. It is simply long with attempts to sleep.

AKL
ZQN
Excellent 10.0

Pros: I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane.

Cons: No issues that caused us any problems.

AKL
ZQN
Excellent 10.0

Pros: I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane.

Cons: No issues that caused us any problems.

AKL
ZQN
Excellent 10.0

Pros: Everything

AKL
ZQN
Excellent 10.0

Pros: Everything! It's Air NZ!

Cons: Nothing!

Mon, 29 Apr
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Thu, 30 May
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 32 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 84 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
WLG
AKL
Excellent 9.0

Pros: I didn’t book a seatbelt beforehand so when I checked in and was assigned the front row, which is an emergency exit row, I was very pleased because it meant I could board early and had extra legroom. The check in agent was also very patient with me while I tried to sort out my bags

AKL
ZQN
OK 4.3

Pros: Not but that stood out that was good. The crew es nice.

Cons: The seats are quite uncomfortable and everything including water is at an additional cost. The baggage is extra unless you are just taking the clothes on you back.

AKL
ZQN
Excellent 10.0

Pros: Awesome and thoughtful service. On time. Saved a bunch of money! And the in-flight snacks were a worthwhile treat. Definitely buy the bundle - seat, bags and voucher for food. Otherwise, the little charges can add up. Oh - and my daughter accidentally left a personal item on the plane, although we waited for a bit, they found it and brought it to us. So thoughtful.

Cons: No complaints about the airline. But very crowded! Lots of people are enjoying this airline!

AKL
ZQN
Excellent 9.0

Pros: Checking in was a breeze. There wasn't any door or entertainment we tried to rate. crew was very good.

Cons: Was surprised that we had to pay for water. Seats were a bit tighter than most airlines. My husband and my arms overlapped in the seats.

AVV
SYD
Good 7.6

Cons: No thrills airline. Pay for any extras (snack, drink) no entertainment

Fri, 24 May
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Sun, 26 May
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 3 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 61 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
ORD
Mediocre 2.0

Cons: Auckland to Chicago was fine. Chicago to Minnesota was horrible. The departure plane showed up late due to weather which is understandable. Once the plane showed up we waited for over 4 hours for a pilots to show up. Our flight could have bee managed much better, poor job by United!

AKL
ZQN
Excellent 10.0

Pros: The service was great and the seats had a lot of leg room. Very easy to check in online and drop bags at the airport.

Cons: The wine was delicious and I wanted more

AKL
ZQN
Excellent 10.0

Cons: Constant threats about weight of carryons & then didn’t check or weigh anything

SYD
AKL
Good 7.6

Pros: A whole season of New Girl!

Cons: Was very crammed.

IAH
AKL
Excellent 9.0

Pros: flight was great

Cons: food could've been a little better

Tue, 11 Jun
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Fri, 14 Jun
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 4 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 84 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
Mediocre 3.3

Cons: Baggage and seating policy.

MEL
BKK
Good 6.0

Cons: Coffee free

MEL
DPS
Good 7.6

Pros: Comfy

Cons: Need free movies

AKL
ZQN
Excellent 10.0

Pros: This was the our first time flying with Jetstar a we were very pleased. The loading process was great quick and smooth. Its unbelievable to think that more airlines do not load back to front. The crew was extremely nice and cheerful and made the experience a great one for my wife and I.

AKL
ZQN
OK 5.0

Pros: Nothing from special services and checkin

Cons: We had 8 flights booked and requested 2 wheel chairs and 1 checked bag for each passenger for each flight. We had no problem with other airlines. We were told by the Jetstar employee on the flight from from Auckland that there was no checked baggsge requested Not likely from our end because we had 8 flights in a 3 week period. We had our bags weighed at special services and was told we were limited to 15 kg for a checked bag. One bag supposedly weighed on that scale 17.6 kg but the same bag showed it weighed 13.9 kg when we checked it in. We were forced to pay $70 per bag for a total of $140. We need a refundnd immediately. Funny, on the return trip to Auckland our tickets showed 1 checked bag per passenger and we'were limited to 20 kg per bag on Jetstar. How can an airline operate this way. Your survey is ridiculous because you ask for ratings on nonapplicable items. .

Fri, 31 May
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Mon, 3 Jun
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 4 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 61 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
ZQN
Good 6.0

Cons: Having to pick up our bags and going through customs was horrible and stressful. Bags coming off the flight last made the customs line very long, after going through customs couldn't find where to check our bags on to Queenstown, finally found the the automatic check-in, too late only one person to help. So late had to walk to the domestic terimal, in a hurry. Finally found the check-in, checked all 3 bags, arrived in Queenstown, only two came in.

AKL
ZQN
Excellent 10.0

Pros: The accommodations were unexpected and amazing!

Cons: N/A

LAX
LHR
Excellent 10.0

Pros: Premium Economy had plenty of legroom. Food service was comparable to business class.

AKL
ZQN
Excellent 10.0

Pros: Flight was on time, airplane was clean, flight attendants friendly and attentive. Very pleasant flying experience

AKL
ZQN
Excellent 8.6

Pros: Punctuality. Confortable plane.

Mon, 22 Jul
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Fri, 26 Jul
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 5 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 84 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
Good 6.3

Pros: Easy check in, on time flight

Cons: Had to pay for snack or drink Had to pay to check bag, could carry-on roller bag

AVV
SYD
Good 7.5

Pros: Security was super fast. Boarding was straight forward.

Cons: Jetstar baggage policy is, as most know, annoying. 7 kg limit on carry on bags or else you have to pay for extra “weight allowance.” Quite annoying since I can’t very well weigh my bag at home and it really changes nothing. You still bring the bag on the pla e. You just have to pay extra

ZQN
AKL
OK 5.3

Cons: Don’t fly jet star. Huge hassle with bags.

AVV
SYD
Good 7.6

Cons: No thrills airline. Pay for any extras (snack, drink) no entertainment

AKL
ZQN
Mediocre 2.0

Pros: No redeeming factors with awful customer service. I missed my connecting flight due to another flight being late. As a result, I called them to notify them I would not be able to make the flight and asked to switch flights. After explaining the situation, they refused to waive the flight change fee and even charged additional fees even though I had no control of the situation. They took advantage of the situation I was forced into and have no ethics. Absolute garbage.

Cons: See above. A terrible airline who treats paying customers with disrespect and takes advantage of the situation. I will never fly with this airline again.

Fri, 14 Jun
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Sun, 16 Jun
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 3 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 61 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
ZQN
AKL
Good 6.0

Cons: After scanning boarding passes at gate, flight crew required us to show them again at the plane door. We had already stowed our phones, as I think others had. Minor issue but caused what seemed like an unnecessary backup at the cabin door. Our other domestic Air New Zealand flight didn't require it.

AKL
SYD
Excellent 10.0

Pros: My first experience in business class

AKL
ZQN
Excellent 10.0

Pros: Everything

Cons: Someone sitting in my seat already!

AKL
ZQN
Excellent 10.0

Cons: Constant threats about weight of carryons & then didn’t check or weigh anything

AKL
LAX
Excellent 8.6

Pros: The crew were very welcoming and made you feel special. The food was great! The burger was tremendous! The films very up to date.

Cons: The seat is comfortable but doesnt recline enough, I dont like the fact that you need to flip the seat to get it flat, when is it flat its rock hard! Good on AirNZ for providing the foam mattress topper it helps. ButOnce its flat you cant really watch TV.

Fri, 6 Sep
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Sun, 8 Sep
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 84 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
OK 4.0

Pros: Flight was delayed because of not enough crew

SYD
MEL
Excellent 9.5

Pros: the crew was patient and supportive (both flight and ground crew).

Cons: the temperature could have been warmer.

SYD
OOL
Good 7.0

Cons: Flight was almost 2 hours late. Short flight ended up being over 2 hrs as landing conditions were not suitable and plane had to keep hovering around the airport for a long time before it was cleared to land. Crew was very nice. Seats very roomy in economy.

AKL
ZQN
Mediocre 2.0

Cons: Flight 2 hours delayed, which was as long as the flight duration (2 hour flight from Auckland to Queenstown). Charged us $70 per bag at check-in...we were told that because we didn't pre-coordinate our bags online we were being charged extra. Kayak made no mention of this policy when purchasing tickets or in the itinerary provided. The airline worker at the counter said mentioned "yeah this happens to foreigners all the time"...which makes it pretty blatantly a targeting scheme on foreigners who have no choice but to pay the inflated bag fees.

MEL
BKK
Good 6.0

Cons: Coffee free

Wed, 19 Jun
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Sat, 22 Jun
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 4 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 61 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
ZQN
Excellent 8.3

Pros: I liked having the pilot tell us about the mountains as we passed over them.

AKL
DUD
Excellent 10.0

Pros: Seat was comfortable (exit row) for a commuter jet.

AKL
HNL
Excellent 8.0

Cons: It was over $450 to try and change the short segment fligt from Christchurch to Auckland. I could have bought a new ticket for 1/2

AKL
ORD
Mediocre 2.0

Cons: Auckland to Chicago was fine. Chicago to Minnesota was horrible. The departure plane showed up late due to weather which is understandable. Once the plane showed up we waited for over 4 hours for a pilots to show up. Our flight could have bee managed much better, poor job by United!

LAX
AKL
Excellent 10.0

Cons: Air New Zealand needs to get onto the TSA Precheck program and the agent at check-in (in the biz line) started scolding me for not meeting the economy baggage allowance (only 1 small 7kg carry on), but everything else was perfect. Best biz class flight I’ve ever had, mostly because of the cabin crew

Fri, 26 Jul
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Mon, 29 Jul
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 4 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 61 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
SYD
AKL
Good 7.0

Pros: Generally Excellent.

Cons: After years of traveling with a Personal Assitive device (many times on ANZ), the pilot refused to carry the device. It is still stuck in Sydney, although they say they will deliver to our home.

AKL
SFO
Good 6.6

Pros: Crew was very nice

Cons: Foot rest and seat recline was broken. Food was also just okay.

AKL
ZQN
OK 5.0

Cons: We were booked on a 7 a.m. flight Wednesday morning. We arrived from Syndney the night before and wanted to make sure we were set for the early morning flight so went to an Air NZ information desk to get boarding pass. The agent printed out an e-ticket and said we were good to go. We arrived an hour and a half early to the gate, with our carry on bags as we have done all over the world. We heard an announcement about bags needing to be checked and assumed ours would be gate checked if needed (as anywhere else in the world). The gate agent didn't arrive til 20 minutes before the flight and told us we DIDN'T have a boarding pass and needed to return to the ticket agent and check our bags. By the time we ran back to the ticket agent we were told it was too late to check our bags. We had to pay $100 more a piece to fly LATER through Christ Church. We were on our way to meet our kids for vacation and ended up losing a day and $200 additional dollars because we were given inaccurate information by the Air New Zealand info desk.

AKL
ZQN
Good 7.0

Pros: Quick boarding

Cons: Delayed for about one hour.

AKL
LAX
Excellent 8.0

Pros: This is an overnight red eye flight. There is not much to interact with crew or service. It is simply long with attempts to sleep.

Thu, 13 Jun
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Wed, 19 Jun
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 7 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 84 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
Excellent 9.0

Pros: Checking in was a breeze. There wasn't any door or entertainment we tried to rate. crew was very good.

Cons: Was surprised that we had to pay for water. Seats were a bit tighter than most airlines. My husband and my arms overlapped in the seats.

AKL
ZQN
Mediocre 3.3

Cons: Baggage and seating policy.

AKL
ZQN
OK 5.3

Pros: the staff and the boarding process

Cons: Unexpectedly being charged a large amount of money for the luggage.

AKL
ZQN
Mediocre 2.0

Pros: No redeeming factors with awful customer service. I missed my connecting flight due to another flight being late. As a result, I called them to notify them I would not be able to make the flight and asked to switch flights. After explaining the situation, they refused to waive the flight change fee and even charged additional fees even though I had no control of the situation. They took advantage of the situation I was forced into and have no ethics. Absolute garbage.

Cons: See above. A terrible airline who treats paying customers with disrespect and takes advantage of the situation. I will never fly with this airline again.

AKL
ZQN
OK 5.0

Pros: Nothing from special services and checkin

Cons: We had 8 flights booked and requested 2 wheel chairs and 1 checked bag for each passenger for each flight. We had no problem with other airlines. We were told by the Jetstar employee on the flight from from Auckland that there was no checked baggsge requested Not likely from our end because we had 8 flights in a 3 week period. We had our bags weighed at special services and was told we were limited to 15 kg for a checked bag. One bag supposedly weighed on that scale 17.6 kg but the same bag showed it weighed 13.9 kg when we checked it in. We were forced to pay $70 per bag for a total of $140. We need a refundnd immediately. Funny, on the return trip to Auckland our tickets showed 1 checked bag per passenger and we'were limited to 20 kg per bag on Jetstar. How can an airline operate this way. Your survey is ridiculous because you ask for ratings on nonapplicable items. .

Mon, 25 Mar
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Thu, 28 Mar
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 4 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 61 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
ZQN
Excellent 10.0

Pros: Very friendly flight attendants

AKL
ZQN
Excellent 10.0

Pros: Everything! It's Air NZ!

Cons: Nothing!

AKL
ZQN
Excellent 10.0

Pros: I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane.

Cons: No issues that caused us any problems.

LAX
AKL
Excellent 10.0

Cons: Superb airline

AKL
LAX
Excellent 10.0

Pros: Yes

Cons: Nothing

Sat, 10 Aug
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Sat, 24 Aug
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 15 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 84 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
OK 5.3

Pros: Smooth quick flight!

Cons: Wish we had known you don't even get a free cup of soda, water, or coffee.. But a short flight so was ok... No frills, cramped, but ok for a short trip! (husband is 6.1 feet and couldn't put knees together in front of him)

AKL
ZQN
Excellent 10.0

Pros: It was all on time. A good flight.

AVV
ADL
Good 6.3

Pros: yes it was

Cons: Music!!

AKL
ZQN
Good 6.3

Cons: Terrible exchange rate and high transaction costs for food puchases made on plane.

AKL
ZQN
Mediocre 3.0

Pros: Pilot made correct decision to abort approach.

Cons: No plan to get passengers from Christchurch to Queenstown except bus or rent car, 7 hour drive in middle of the night. Never ride on Jetstar, take a car it's faster.

Sat, 27 Apr
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Sat, 4 May
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 8 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 61 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
DUD
Excellent 10.0

Pros: Seat was comfortable (exit row) for a commuter jet.

ZQN
SYD
Excellent 10.0

Cons: Perfect flight. Delicious meals. Great crew.

AKL
SYD
Excellent 10.0

Pros: My first experience in business class

AKL
ZQN
Good 7.0

Pros: Quick boarding

Cons: Delayed for about one hour.

AKL
ZQN
Excellent 10.0

Pros: The customer service was great when I missed my flight.

Cons: It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight.

Fri, 6 Sep
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Sun, 8 Sep
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 84 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
MEL
DPS
Good 7.6

Pros: Comfy

Cons: Need free movies

AKL
ZQN
OK 4.0

Pros: Nothing

Cons: The airline attitude. Aggressive and punitive, Absolutively not even sightly friendly. Much worst than RyanAir.

AKL
ZQN
Mediocre 3.0

Pros: Pilot made correct decision to abort approach.

Cons: No plan to get passengers from Christchurch to Queenstown except bus or rent car, 7 hour drive in middle of the night. Never ride on Jetstar, take a car it's faster.

MEL
BKK
Good 6.0

Cons: Coffee free

AKL
ZQN
Good 6.3

Pros: Direct flight to Queenstown

Cons: This airline has cheap fares but beware of the extras. It took a while for me to figure out their baggage policy and fees. If you don't pay for baggage ahead of time it will cost a lot at the airport Also, no complementary beverage Everything costs extra on this airline even ana

Sat, 1 Jun
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Tue, 11 Jun
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 11 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 61 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
ZQN
Good 7.3

Pros: same as above

Cons: unalbe to select seats so we were spread out

AKL
ZQN
Excellent 8.3

Pros: I liked having the pilot tell us about the mountains as we passed over them.

SYD
AKL
OK 4.4

Cons: Do not ever forget or decide not to book a checked in bag on Air NZ when booking your ticket on line. You have a bag to check at the airport they will not tell you it is $30 or $40 but gouge you for $160au. That is a total rip off and they should be embarrassed to ask for that excessive amount.

LAX
AKL
Excellent 10.0

Cons: Air New Zealand needs to get onto the TSA Precheck program and the agent at check-in (in the biz line) started scolding me for not meeting the economy baggage allowance (only 1 small 7kg carry on), but everything else was perfect. Best biz class flight I’ve ever had, mostly because of the cabin crew

SYD
AKL
Good 7.0

Pros: Generally Excellent.

Cons: After years of traveling with a Personal Assitive device (many times on ANZ), the pilot refused to carry the device. It is still stuck in Sydney, although they say they will deliver to our home.

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