Prices are in New Zealand Dollars.

Find cheap flights from Auckland to Queenstown

AKL - ZQN

Find cheap flights from Auckland to Queenstown

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Auckland (AKL)
Queenstown Intl
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Sat 18/1
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Auckland to Queenstown flight information

Avg. flight duration 1h 52m
Flights arrive in Queenstown
Flights depart from Auckland
Flight price $119
Distance 1,025 km
Airlines Jetstar, Air New Zealand

Good to know

Low season:
May
Best time to beat the crowds
3%
expected price decrease
High season:
December
Most popular time to fly
11%
expected price increase
Average price:
$252
(avg. price over the last 2 weeks)
Good deal:
$165
or less (return)

When to book flights from Auckland to Queenstown

Average price per month
Flight prices as travel date approaches
-1 day
-2 days

Top tips for finding a cheap flight

Looking for a cheap flight? 25% of our users found flights on this route for $165 or less.
The cheapest flight from Auckland to Queenstown was found, on average, 63 days before departure.
Book at least 4 weeks before departure in order to get a below-average price.
Morning departure is around 7% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days
Try to snare a window seat when flying between Auckland (AKL) and Queenstown (ZQN), as the flight path crosses over the Southern Alps and you should be treated to an impressive aerial view of the snow-capped mountains.
Jetstar does not provide a complimentary meal when flying from Auckland to Queenstown in economy class, but there is a café menu available to purchase from. Jetstar only accepts credit card as a payment option onboard for the café menu.
Air New Zealand also does not offer a meal included in the price of the flight, however they do provide complimentary tea, coffee and water. Packaged snack foods such as sandwiches, potato chips and chocolate are available for purchase through the inflight entertainment system.
Queenstown Airport is located approximately 8 km from the central business district of the city and also serves surrounding towns such as Glenorchy and Wanaka.

FAQs for booking Auckland to Queenstown flights

How long does a flight from Auckland to Queenstown take?
The average direct flight takes 1h 55m, covering a distance of 1025 km.
How many flights are there between Auckland and Queenstown?
There are 920 (direct) flights between Auckland and Queenstown per week, averaging 131 per day.
Which airlines provide the cheapest flights from Auckland to Queenstown?
In the past 3 days, the cheapest return tickets were found on Jetstar ($119) and Air New Zealand ($185)
Which airlines fly most frequently between Auckland and Queenstown?
Air New Zealand (36 times daily), EVA Air (24 times daily), Etihad Airways (20 times daily) are the most frequent flyers on this route.
What’s the cheapest day of the week to fly from Auckland to Queenstown?
For Auckland to Queenstown, Sunday is the cheapest day to fly on average and Monday is the most expensive. Flying from Queenstown back to Auckland, the best deals are generally found on Wednesday, with Sunday being the most expensive.
Which airports will I be using when flying from Auckland to Queenstown?
When flying out of Auckland you will be using Auckland Intl, often referred to as Auckland Airport. You will be landing at Queenstown Intl, also known as Queenstown Airport.
What’s the easiest way to get to the city from Queenstown Airport?
Hop on a public bus and you can arrive in the city centre in roughly 25 minutes. Orbus operates buses that leave from directly outside the terminal and depart every 15 minutes until midnight. Look for the number 1 bus labelled Fernhill, it will take you all the way to Camp St in the centre. The price for a one-way adult ticket is NZ$ 10 approx. and can be purchased from the bus driver.
Where are the car rental agencies located at Queenstown Airport?
All car rental companies have their offices located next to the baggage claim section of the terminal. There is a range of major rental agencies to choose from, such as Hertz, Thrifty, Avis and Budget.
Is Queenstown Airport wheelchair accessible?
The airport is adequately designed to allow ease of access for those in a wheelchair. There are automatic doors throughout the terminal, and there are specified spaces for mobility parking in both the express 20-minute pick-up zone and 60-minute parking bay.
How does KAYAK find such low flight prices?
KAYAK processes over 2 billion travel queries annually and displays results from hundreds of airlines and third party sites, allowing it to find a variety of flight prices and options. It also displays results from 2M+ properties along with rental cars, vacation packages, activities and millions of verified reviews so users can see as many available travel options as possible.
How can Hacker Fares save me money?
Hacker Fares allow you to combine one-way tickets on different airlines when it can save you money over a traditional return ticket.
Does KAYAK query more flight providers than competitors?
Yes, KAYAK has access to more data and information than online travel agencies and consistently outperforms the competition in accuracy, globally.
How does KAYAK’s flight Price Forecast tool help me choose the right time to buy?
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travellers know whether to wait or book now.

Book cheap flights from Auckland to Queenstown (return)

Airports
Origin
Auckland
$119
only
$119
Destination
Queenstown
$119
only
$119
Sun, 2 Feb
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Wed, 12 Feb
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 11 days
6.3Good Show reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.2
Food
5.3
AKL
CHC
Mediocre 2.0

Pros: Absolutely nothing

Cons: Just about everything this poor excuse of an airline needed to be better. Not only did they rob me at the check in desk of $210, there was also an extremely loud alarm coming from the exit door of the plane the crew couldn't fix. I was sitting right next to it for an hour and had to plug my ears to avoid hearing damage. This was the worst flight I've ever been on, and I've flown hundreds of times

AKL
CHC
Mediocre 2.0

Cons: Flight was canceled.

AKL
ZQN
Excellent 8.0

Pros: Access at automobile drop off was quick, close and direct. Whoopee!

Cons: Departure was delayed due to behind times ahead of this flight. The not-so-good was having a go-around on the landing. Son along on trip is motion sensitive and the go-around triggered his unhappy response....not the airline's fault but still a scary and triggering event for him.

AKL
ZQN
Okay 4.0

Pros: Nothing

Cons: The airline attitude. Aggressive and punitive, Absolutively not even sightly friendly. Much worst than RyanAir.

AKL
ZQN
Excellent 10.0

Pros: The crew was fantastic. The airplane was perfectly clean and new.

Cons: There’s no entreterniment neither food or beverages.

Thu, 16 Apr
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Sun, 19 Apr
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 4 days
8.6Excellent Show reviews
Overall 8.6 Excellent
Based on 66 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
LHR
LAX
Excellent 10.0

Pros: I cannot say enough good things especially about the Air New Zealand staff on this flight, they were truly amazing, went above and beyond to help me and others. They were personable & caring! The seat was comfortable and the dinner was the best tasting airline food I have eaten in years. Happy!

Cons: I’m really not sure.

KIX
AKL
Excellent 9.0

Pros: The crew was great. Really friendly, we got skycouch and it was really comfortable

Cons: Food was a bit too rich, maybe a lighter option in the menu would be useful as both were quite thick sauces.

AKL
ZQN
Good 7.0

Pros: Quick boarding

Cons: Delayed for about one hour.

SYD
AKL
Excellent 9.3

Cons: Breakfast was not tasty. Options could have been better.

AKL
IAH
Excellent 9.3

Pros: Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon.

Cons: Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good.

Sat, 28 Mar
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Sat, 4 Apr
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 8 days
6.3Good Show reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.2
Food
5.3
AKL
ZQN
Okay 5.3

Pros: the staff and the boarding process

Cons: Unexpectedly being charged a large amount of money for the luggage.

AKL
ZQN
Okay 4.0

Pros: Nothing

Cons: The airline attitude. Aggressive and punitive, Absolutively not even sightly friendly. Much worst than RyanAir.

AKL
ZQN
Good 7.3

Pros: The price, service, punctuality and the excellent service of all personal involved. Excellent service

Cons: A little de organized the boarding process but I have to say caused by passengers behavior, in addition some of the passengers didn't follow the luggage rule and nothing happened. I would like to suggest some information during the fligh. Where were be and what could we be seeing during our flight.

AKL
ZQN
Mediocre 3.3

Cons: Baggage and seating policy.

SYD
MEL
Okay 4.6

Cons: NOT BEING DELAYED - WHICH RESULTED IN ME ONLY GETTING AT HOME CLOSE THE 2AM IN THE MORNING WITH WORK STARTING AT 7AM!!!

Sun, 2 Feb
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Wed, 5 Feb
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 4 days
6.3Good Show reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.2
Food
5.3
AKL
ZQN
Okay 5.0

Cons: Baggage policies were not clear. I thought you got one carry on and one checked bag up to 20 kg. But then when checking in online, it appeared you needed to pay for baggage based on weight. I tried to do it online, but wouldn't accept my payment. Got to airport, long line, tried to use kiosk to complete check in, wouldn't allow me to. Waited in line, only to be told I had a payment due and had to go to service desk. My friend was checking in with me, and did not have to pay for luggage. Meanwhile the gate agent changed her mind, said she could accept my payment there, then we had to go through the exercise of lightening our carry ons (which we had made heavier to avoid excess baggage fee). So I ended up paying for bags, friend did not, yet we had the same bags/weights. Flight was delayed 15 minutes per the kiosk, when asked gate agent, she said it was not, but in reality it was. not a pleasant experience, policies not clear and not uniformly enforced. Flight itself was ok. I probably will not fly Jetstar again.

AVV
ADL
Okay 5.0

Cons: plane was over an hr late due to tire needing changing. Staff we unapologetic about it.

AKL
ZQN
Good 6.3

Cons: Terrible exchange rate and high transaction costs for food puchases made on plane.

OOL
WLG
Good 6.8

Pros: Love the cheap fares and easy check in

Cons: So cramped! No leg room

SYD
AVV
Good 7.5

Pros: Arrived ahead of schedule

Mon, 17 Feb
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Sat, 22 Feb
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 6 days
6.3Good Show reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.2
Food
5.3
AKL
ZQN
Okay 5.3

Pros: the staff and the boarding process

Cons: Unexpectedly being charged a large amount of money for the luggage.

AVV
ADL
Okay 5.0

Cons: plane was over an hr late due to tire needing changing. Staff we unapologetic about it.

SYD
AVV
Good 7.5

Pros: Arrived ahead of schedule

WLG
OOL
Good 6.0

Pros: The crew were friendly and tickets were a great price

Cons: No legroom at all, very cramped

AKL
ZQN
Okay 5.3

Pros: Smooth quick flight!

Cons: Wish we had known you don't even get a free cup of soda, water, or coffee.. But a short flight so was ok... No frills, cramped, but ok for a short trip! (husband is 6.1 feet and couldn't put knees together in front of him)

Tue, 18 Feb
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Fri, 21 Feb
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 4 days
6.3Good Show reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.2
Food
5.3
HBA
ADL
Okay 5.3

Pros: Seats were fairly comfy

Cons: Who eats mandarins on a plane i ask you???

AKL
ZQN
Mediocre 2.0

Pros: Jetstar notified 2 hour delay and when we reached airport after 2 hours they said flight is cancelled. We had to go to Auckland anyways to catch international flight next day morning. They refused to pay for alternate flights with other airline. It was a Terrible experience. Will never use Jetstar again.

AKL
ZQN
Okay 4.0

Cons: We were charged $225 nzd for our luggage at the airport which was much more than our plane tickets.

AKL
ZQN
Okay 5.0

Cons: Baggage policies were not clear. I thought you got one carry on and one checked bag up to 20 kg. But then when checking in online, it appeared you needed to pay for baggage based on weight. I tried to do it online, but wouldn't accept my payment. Got to airport, long line, tried to use kiosk to complete check in, wouldn't allow me to. Waited in line, only to be told I had a payment due and had to go to service desk. My friend was checking in with me, and did not have to pay for luggage. Meanwhile the gate agent changed her mind, said she could accept my payment there, then we had to go through the exercise of lightening our carry ons (which we had made heavier to avoid excess baggage fee). So I ended up paying for bags, friend did not, yet we had the same bags/weights. Flight was delayed 15 minutes per the kiosk, when asked gate agent, she said it was not, but in reality it was. not a pleasant experience, policies not clear and not uniformly enforced. Flight itself was ok. I probably will not fly Jetstar again.

AKL
ZQN
Excellent 8.0

Pros: Access at automobile drop off was quick, close and direct. Whoopee!

Cons: Departure was delayed due to behind times ahead of this flight. The not-so-good was having a go-around on the landing. Son along on trip is motion sensitive and the go-around triggered his unhappy response....not the airline's fault but still a scary and triggering event for him.

Mon, 20 Apr
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Thu, 23 Apr
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 4 days
8.6Excellent Show reviews
Overall 8.6 Excellent
Based on 66 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
ZQN
Excellent 10.0

Pros: Everything

Cons: Someone sitting in my seat already!

LHR
LAX
Excellent 8.0

Pros: Entertainment and service was outstanding.

Cons: I could have used more leg room.

LHR
LAX
Excellent 9.3

Pros: The crew was polite, efficient and prompt

Cons: The food quality needs improvement!

AKL
ZQN
Excellent 10.0

Pros: The pilot would tell us as we were flying over different mountains, regions etc, and the flight was not at all crowded, and there is so much more seat space than on any domestic American flight I’ve ever flown!

Cons: They charged 60NZD for one small checked bag! And then I misunderstood the policy on lithium batteries and switched my power banks from carry-on to checked bag and they confiscated them. So there goes that.

CHC
AKL
Good 6.0

Pros: Lovely, friendly crew!

Cons: No seat selection available on line, so stuffed in the back. No place for luggage. No soft drinks on flight. Mexican chips??? What’s that about?

Mon, 2 Mar
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Sat, 7 Mar
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 6 days
6.3Good Show reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.2
Food
5.3
WLG
AKL
Good 6.0

Pros: It was OK

Cons: It would of been nice to know why we were delayed.

AKL
ZQN
Mediocre 2.0

Pros: No redeeming factors with awful customer service. I missed my connecting flight due to another flight being late. As a result, I called them to notify them I would not be able to make the flight and asked to switch flights. After explaining the situation, they refused to waive the flight change fee and even charged additional fees even though I had no control of the situation. They took advantage of the situation I was forced into and have no ethics. Absolute garbage.

Cons: See above. A terrible airline who treats paying customers with disrespect and takes advantage of the situation. I will never fly with this airline again.

AKL
ZQN
Okay 4.6

Pros: Customer service was very helpful on rebooking our flight - when they explained the whole luggage thing and how I did not purchase the correct type of flight based on the luggage we had. Apparently a common problem - as I heard others having same issues. Be careful!! JetStar recommended booking through their site - so you are sure to purchase the correct amount of kilos for the luggage and no surprises at airport - very very expensive!!!

Cons: Absolutely nothing on the plane - water. Luckily it was a short flight. Everything is available for sale. This is a very stripped down flight - so be prepared to pay for any sort of add on. Which is okay, if you are prepared for that. Also - when you buy your ticket that is basically just for you (your physical body and a carry on) to get on the plane. And they have strict weight guidelines with the carry-ons to adhere to as well. If you are checking bags - know the weight you are checking - they are not concerned with the number of bags - it's the overall weight of everything you are checking. Amount of checked bags is an additional cost to the ticket mentioned above. All to be considered to be sure you and your bags/belongings get on the plane.

AKL
ZQN
Okay 5.3

Pros: Smooth quick flight!

Cons: Wish we had known you don't even get a free cup of soda, water, or coffee.. But a short flight so was ok... No frills, cramped, but ok for a short trip! (husband is 6.1 feet and couldn't put knees together in front of him)

MEL
OOL
Excellent 8.0

Pros: It was a full flight and all went smoothly

Cons: It could have been on time bu these things happen

Sat, 8 Feb
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Wed, 12 Feb
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 5 days
6.3Good Show reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.2
Food
5.3
MEL
OOL
Excellent 8.0

Pros: It was a full flight and all went smoothly

Cons: It could have been on time bu these things happen

AKL
ZQN
Okay 5.0

Cons: Baggage policies were not clear. I thought you got one carry on and one checked bag up to 20 kg. But then when checking in online, it appeared you needed to pay for baggage based on weight. I tried to do it online, but wouldn't accept my payment. Got to airport, long line, tried to use kiosk to complete check in, wouldn't allow me to. Waited in line, only to be told I had a payment due and had to go to service desk. My friend was checking in with me, and did not have to pay for luggage. Meanwhile the gate agent changed her mind, said she could accept my payment there, then we had to go through the exercise of lightening our carry ons (which we had made heavier to avoid excess baggage fee). So I ended up paying for bags, friend did not, yet we had the same bags/weights. Flight was delayed 15 minutes per the kiosk, when asked gate agent, she said it was not, but in reality it was. not a pleasant experience, policies not clear and not uniformly enforced. Flight itself was ok. I probably will not fly Jetstar again.

MEL
HBA
Okay 4.6

Pros: The check-in was fast and either the plane aboard.

Cons: Not everybody on plane got service. We have waited on the plane for like 30 minutes for the plane start his way

AKL
ZQN
Excellent 9.0

Pros: Checking in was a breeze. There wasn't any door or entertainment we tried to rate. crew was very good.

Cons: Was surprised that we had to pay for water. Seats were a bit tighter than most airlines. My husband and my arms overlapped in the seats.

OOL
PER
Excellent 10.0

Pros: Service was great. Best food hubby and I ever had on a flight, international or domestic!

Cons: No issues!

Sun, 19 Apr
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Wed, 22 Apr
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 4 days
8.6Excellent Show reviews
Overall 8.6 Excellent
Based on 66 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
LHR
LAX
Excellent 10.0

Pros: Everything

Cons: More food would have been better

AKL
WLG
Excellent 10.0

Pros: :)

AKL
ZQN
Excellent 10.0

Pros: I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane.

Cons: No issues that caused us any problems.

YVR
AKL
Excellent 10.0

Cons: More leg room

LAX
AKL
Excellent 9.0

Pros: Business class lay-flat seats and a private cubby.

Cons: Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal.

Sat, 8 Feb
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Wed, 12 Feb
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 5 days
6.3Good Show reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.2
Food
5.3
AKL
ZQN
Good 7.6

Pros: Timeliness of flight.

Cons: Seats too cramped.

AKL
ZQN
Excellent 10.0

Pros: This was the our first time flying with Jetstar a we were very pleased. The loading process was great quick and smooth. Its unbelievable to think that more airlines do not load back to front. The crew was extremely nice and cheerful and made the experience a great one for my wife and I.

AKL
ZQN
Mediocre 3.6

Pros: Not much

Cons: First and last time I will ever fly with Jetstar. Flight delayed 2 hours. Flight 30 minutes late taking off. Cramped as H.E double L. Circled around the southern alps with a warning that we may not be able to land in Queenstown due to the hot conditions. Eventually announced they definitely couldn't land in Queenstown and would divert. Spent an hour on the tarmac in Christchurch and finally announced it was cool enough to land in Queenstown. Arrived 7 hours after the booked arrival time, along with a further 2.5 hours drive home. Missed a planned social function. Never, ever again. Even if they offered free flights. NEVER.

AKL
ZQN
Good 6.3

Pros: Easy check in, on time flight

Cons: Had to pay for snack or drink Had to pay to check bag, could carry-on roller bag

AKL
ZQN
Excellent 10.0

Pros: The crew was fantastic. The airplane was perfectly clean and new.

Cons: There’s no entreterniment neither food or beverages.

Sat, 1 Feb
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Wed, 12 Feb
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 12 days
6.3Good Show reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.2
Food
5.3
AKL
ZQN
Okay 5.3

Pros: check in quik; flight early; decent price

Cons: very cramped; no frills

MEL
OOL
Excellent 8.0

Pros: It was a full flight and all went smoothly

Cons: It could have been on time bu these things happen

AVV
SYD
Excellent 8.0

Cons: A little more leg room

AKL
ZQN
Mediocre 2.0

Pros: Jetstar notified 2 hour delay and when we reached airport after 2 hours they said flight is cancelled. We had to go to Auckland anyways to catch international flight next day morning. They refused to pay for alternate flights with other airline. It was a Terrible experience. Will never use Jetstar again.

AKL
ZQN
Okay 4.0

Pros: Cheap.

Cons: No free checked bags. No free drinks - not even water. Limited weight for carryon bags. Choosing a seat costs extra money.

Mon, 3 Feb
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Fri, 7 Feb
ZQN
Queenstown Intl
AKL
Auckland Intl
11h 30m
Trip: 5 days
6.3Good Show reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.2
Food
5.3
AKL
ZQN
Okay 5.6

Pros: Smooth boarding process and friendly crew

Cons: Buy luggage online! When we bought our tickets, the price per bag online was $15-25 pending the weight and size of the bags for checked luggage. Most airlines give you one checked bag for free, but whatever. $50 for two bags is not a huge deal. What I didn't know, and they didn't specify, is that was the online only price. When I got to the airport, they quoted me $225 for 2 bags! 225!! Both bags were around 40lbs each. Then they told us that if each bag weighed 6lbs less, the price would be $120. Let's just say our carryons ended up getting packed to the brim... And they still charged us $120. Ridiculous.

AKL
ZQN
Mediocre 2.0

Cons: Flight 2 hours delayed, which was as long as the flight duration (2 hour flight from Auckland to Queenstown). Charged us $70 per bag at check-in...we were told that because we didn't pre-coordinate our bags online we were being charged extra. Kayak made no mention of this policy when purchasing tickets or in the itinerary provided. The airline worker at the counter said mentioned "yeah this happens to foreigners all the time"...which makes it pretty blatantly a targeting scheme on foreigners who have no choice but to pay the inflated bag fees.

AVV
SYD
Excellent 8.0

Cons: A little more leg room

AKL
ZQN
Good 6.3

Cons: Terrible exchange rate and high transaction costs for food puchases made on plane.

AKL
ZQN
Okay 4.0

Pros: Cheap.

Cons: No free checked bags. No free drinks - not even water. Limited weight for carryon bags. Choosing a seat costs extra money.

Sat, 14 Dec
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Wed, 18 Dec
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 5 days
8.6Excellent Show reviews
Overall 8.6 Excellent
Based on 66 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
ZQN
Excellent 8.6

Pros: Punctuality. Confortable plane.

AKL
IAH
Excellent 9.3

Pros: Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon.

Cons: Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good.

AKL
ZQN
Okay 5.0

Cons: We were booked on a 7 a.m. flight Wednesday morning. We arrived from Syndney the night before and wanted to make sure we were set for the early morning flight so went to an Air NZ information desk to get boarding pass. The agent printed out an e-ticket and said we were good to go. We arrived an hour and a half early to the gate, with our carry on bags as we have done all over the world. We heard an announcement about bags needing to be checked and assumed ours would be gate checked if needed (as anywhere else in the world). The gate agent didn't arrive til 20 minutes before the flight and told us we DIDN'T have a boarding pass and needed to return to the ticket agent and check our bags. By the time we ran back to the ticket agent we were told it was too late to check our bags. We had to pay $100 more a piece to fly LATER through Christ Church. We were on our way to meet our kids for vacation and ended up losing a day and $200 additional dollars because we were given inaccurate information by the Air New Zealand info desk.

LHR
LAX
Excellent 9.3

Pros: The crew was polite, efficient and prompt

Cons: The food quality needs improvement!

AKL
ZQN
Good 6.0

Cons: Having to pick up our bags and going through customs was horrible and stressful. Bags coming off the flight last made the customs line very long, after going through customs couldn't find where to check our bags on to Queenstown, finally found the the automatic check-in, too late only one person to help. So late had to walk to the domestic terimal, in a hurry. Finally found the check-in, checked all 3 bags, arrived in Queenstown, only two came in.

Sun, 2 Feb
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Sat, 8 Feb
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 7 days
6.3Good Show reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.2
Food
5.3
AKL
ZQN
Okay 5.0

Cons: Baggage policies were not clear. I thought you got one carry on and one checked bag up to 20 kg. But then when checking in online, it appeared you needed to pay for baggage based on weight. I tried to do it online, but wouldn't accept my payment. Got to airport, long line, tried to use kiosk to complete check in, wouldn't allow me to. Waited in line, only to be told I had a payment due and had to go to service desk. My friend was checking in with me, and did not have to pay for luggage. Meanwhile the gate agent changed her mind, said she could accept my payment there, then we had to go through the exercise of lightening our carry ons (which we had made heavier to avoid excess baggage fee). So I ended up paying for bags, friend did not, yet we had the same bags/weights. Flight was delayed 15 minutes per the kiosk, when asked gate agent, she said it was not, but in reality it was. not a pleasant experience, policies not clear and not uniformly enforced. Flight itself was ok. I probably will not fly Jetstar again.

MEL
HBA
Okay 4.6

Pros: The check-in was fast and either the plane aboard.

Cons: Not everybody on plane got service. We have waited on the plane for like 30 minutes for the plane start his way

AKL
ZQN
Mediocre 3.0

Pros: Pilot made correct decision to abort approach.

Cons: No plan to get passengers from Christchurch to Queenstown except bus or rent car, 7 hour drive in middle of the night. Never ride on Jetstar, take a car it's faster.

AKL
ZQN
Okay 4.0

Cons: We were charged $225 nzd for our luggage at the airport which was much more than our plane tickets.

OOL
AKL
Good 6.6

Cons: tv entertainment,i wish i had realised that there was no TV for the children. .

Sat, 16 May
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Sat, 23 May
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 8 days
6.3Good Show reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.2
Food
5.3
AKL
ZQN
Okay 5.6

Pros: Smooth boarding process and friendly crew

Cons: Buy luggage online! When we bought our tickets, the price per bag online was $15-25 pending the weight and size of the bags for checked luggage. Most airlines give you one checked bag for free, but whatever. $50 for two bags is not a huge deal. What I didn't know, and they didn't specify, is that was the online only price. When I got to the airport, they quoted me $225 for 2 bags! 225!! Both bags were around 40lbs each. Then they told us that if each bag weighed 6lbs less, the price would be $120. Let's just say our carryons ended up getting packed to the brim... And they still charged us $120. Ridiculous.

AVV
ADL
Okay 5.0

Cons: plane was over an hr late due to tire needing changing. Staff we unapologetic about it.

DPS
CNS
Excellent 9.0

Pros: We were given delay updates regularly, even when the delay time remained consistent.

Cons: We had to empty our water bottles prior to getting on board which felt like a waste of resources. If it is necessary to do so, maybe it would be beneficial for the staff to let us know why we have to dump clean water down the drain.

AKL
ZQN
Good 6.3

Pros: Easy check in, on time flight

Cons: Had to pay for snack or drink Had to pay to check bag, could carry-on roller bag

AKL
ZQN
Mediocre 2.0

Pros: Jetstar notified 2 hour delay and when we reached airport after 2 hours they said flight is cancelled. We had to go to Auckland anyways to catch international flight next day morning. They refused to pay for alternate flights with other airline. It was a Terrible experience. Will never use Jetstar again.

Mon, 16 Dec
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Sat, 21 Dec
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 6 days
8.6Excellent Show reviews
Overall 8.6 Excellent
Based on 66 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
LHR
LAX
Excellent 10.0

Pros: Movies, texting other seats, requesting food and water from my screen

LHR
LAX
Excellent 8.0

Pros: Entertainment and service was outstanding.

Cons: I could have used more leg room.

LAX
AKL
Mediocre 2.4

Cons: The landing was poor , almost to a point of dangerous . Too much turbulence during flight. And the drops should have been avoidable

KIX
AKL
Excellent 9.0

Pros: The crew was great. Really friendly, we got skycouch and it was really comfortable

Cons: Food was a bit too rich, maybe a lighter option in the menu would be useful as both were quite thick sauces.

AKL
WLG
Excellent 10.0

Pros: :)

Tue, 25 Feb
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Mon, 2 Mar
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 7 days
6.3Good Show reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.2
Food
5.3
AKL
ZQN
Mediocre 2.0

Pros: No redeeming factors with awful customer service. I missed my connecting flight due to another flight being late. As a result, I called them to notify them I would not be able to make the flight and asked to switch flights. After explaining the situation, they refused to waive the flight change fee and even charged additional fees even though I had no control of the situation. They took advantage of the situation I was forced into and have no ethics. Absolute garbage.

Cons: See above. A terrible airline who treats paying customers with disrespect and takes advantage of the situation. I will never fly with this airline again.

AKL
ZQN
Okay 4.3

Pros: Not but that stood out that was good. The crew es nice.

Cons: The seats are quite uncomfortable and everything including water is at an additional cost. The baggage is extra unless you are just taking the clothes on you back.

OOL
PER
Excellent 10.0

Pros: Service was great. Best food hubby and I ever had on a flight, international or domestic!

Cons: No issues!

SYD
BNE
Excellent 10.0

Pros: Speed

AKL
ZQN
Okay 4.0

Pros: Flight was delayed because of not enough crew

Sun, 29 Dec
AKL
Auckland Intl
ZQN
Queenstown Intl
21h 40m
Thu, 2 Jan
ZQN
Queenstown Intl
AKL
Auckland Intl
14h 30m
Trip: 5 days
8.6Excellent Show reviews
Overall 8.6 Excellent
Based on 66 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
SYD
AKL
Excellent 9.3

Cons: Breakfast was not tasty. Options could have been better.

LHR
LAX
Excellent 10.0

Pros: I cannot say enough good things especially about the Air New Zealand staff on this flight, they were truly amazing, went above and beyond to help me and others. They were personable & caring! The seat was comfortable and the dinner was the best tasting airline food I have eaten in years. Happy!

Cons: I’m really not sure.

AKL
ZQN
Excellent 10.0

Pros: Everything

BNE
AKL
Good 7.3

Pros: Crew was okay. Nothing special but not bad.

Cons: The WiFi didn’t work! Don’t advertise it if it is not working. Even setting it up is far too much work/confusing.

CHC
BNE
Excellent 10.0

Pros: Great entertainment

Cons: Overall great

Sun, 23 Feb
AKL
Auckland Intl
ZQN
Queenstown Intl
1h 55m
Sat, 29 Feb
ZQN
Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 7 days
6.3Good Show reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.2
Food
5.3
AKL
ZQN
Excellent 10.0

Pros: It was all on time. A good flight.

DPS
SIN
Mediocre 2.0

Cons: They waited until my last flight to weigh my carry on and then tell me that I had to check it in for $80. I just got off that flight and the person at the counter cleared my bags so I understand the money grab. Also flying 12hrs and then 8hrs and not having your meals complimentary is a big problem. They are nothing but a money grabbing selfish airline. Never again

DPS
CNS
Excellent 9.0

Pros: We were given delay updates regularly, even when the delay time remained consistent.

Cons: We had to empty our water bottles prior to getting on board which felt like a waste of resources. If it is necessary to do so, maybe it would be beneficial for the staff to let us know why we have to dump clean water down the drain.

AKL
ZQN
Mediocre 3.0

Pros: Pilot made correct decision to abort approach.

Cons: No plan to get passengers from Christchurch to Queenstown except bus or rent car, 7 hour drive in middle of the night. Never ride on Jetstar, take a car it's faster.

AKL
ZQN
Good 6.3

Cons: Terrible exchange rate and high transaction costs for food puchases made on plane.

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