Prices are in New Zealand Dollars.

AKL - ZQN

Find Cheap Flights from Auckland to Queenstown

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Auckland (AKL)
Queenstown Intl
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Auckland Intl to Queenstown flight information

Avg. flight duration 1h 52m
Flights arrive in Queenstown Intl
Flights depart from Auckland Intl
Flight price $147
Distance 1,025 km
Airlines Jetstar, Air New Zealand

Good to know

Low season:
May
Best time to beat the crowds
2%
expected price decrease
High season:
December
Most popular time to fly
9%
expected price increase
Average price:
$246
(avg. price over the last 2 weeks)
Good deal:
$182
or less (return)

When to Book Flights from Auckland to Queenstown

Average price per month
Flight prices as travel date approaches
-1 day
-2 days

Top tips for finding a cheap flight

Looking for a cheap flight? 25% of our users found flights on this route for $181 or less.
The cheapest flight from Auckland to Queenstown was found, on average, 61 days before departure.
Book at least 3 weeks before departure in order to get a below-average price.
Morning departure is around 4% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days
Try to snare a window seat when flying between Auckland (AKL) and Queenstown (ZQN), as the flight path crosses over the Southern Alps and you should be treated to an impressive aerial view of the snow-capped mountains.
Jetstar does not provide a complimentary meal when flying from Auckland to Queenstown in economy class, but there is a café menu available to purchase from. Jetstar only accepts credit card as a payment option onboard for the café menu.
Air New Zealand also does not offer a meal included in the price of the flight, however they do provide complimentary tea, coffee and water. Packaged snack foods such as sandwiches, potato chips and chocolate are available for purchase through the inflight entertainment system.
Queenstown Airport is located approximately 8 km from the central business district of the city and also serves surrounding towns such as Glenorchy and Wanaka.

FAQs for Booking Auckland to Queenstown Flights

How long does a flight from Auckland to Queenstown take?
The average direct flight takes 1h 55m, covering a distance of 1025 km.
How many flights are there between Auckland and Queenstown?
There are 624 (direct) flights between Auckland and Queenstown per week, averaging 83 per day.
Which airlines provide the cheapest flights from Auckland to Queenstown?
In the past 3 days, the cheapest return tickets were found on Jetstar ($147) and Air New Zealand ($173)
Which airlines fly most frequently between Auckland and Queenstown?
EVA Air (15 times daily), Etihad Airways (15 times daily), Air New Zealand (14 times daily) are the most frequent flyers on this route.
What’s the cheapest day of the week to fly from Auckland to Queenstown?
For Auckland to Queenstown, Wednesday is the cheapest day to fly on average and Saturday is the most expensive. Flying from Queenstown back to Auckland, the best deals are generally found on Thursday, with Sunday being the most expensive.
Which airports will I be using when flying from Auckland to Queenstown?
When flying out of Auckland you will be using Auckland Intl, often referred to as Auckland Airport. You will be landing at Queenstown Intl, also known as Queenstown Airport.
What’s the easiest way to get to the city from Queenstown Airport?
Hop on a public bus and you can arrive in the city centre in roughly 25 minutes. Orbus operates buses that leave from directly outside the terminal and depart every 15 minutes until midnight. Look for the number 1 bus labelled Fernhill, it will take you all the way to Camp St in the centre. The price for a one-way adult ticket is NZ$ 10 approx. and can be purchased from the bus driver.
Where are the car rental agencies located at Queenstown Airport?
All car rental companies have their offices located next to the baggage claim section of the terminal. There is a range of major rental agencies to choose from, such as Hertz, Thrifty, Avis and Budget.
Is Queenstown Airport wheelchair accessible?
The airport is adequately designed to allow ease of access for those in a wheelchair. There are automatic doors throughout the terminal, and there are specified spaces for mobility parking in both the express 20-minute pick-up zone and 60-minute parking bay.
How does KAYAK find such low flight prices?
KAYAK processes over 2 billion travel queries annually and displays results from hundreds of airlines and third party sites, allowing it to find a variety of flight prices and options. It also displays results from 2M+ properties along with rental cars, vacation packages, activities and millions of verified reviews so users can see as many available travel options as possible.
How can Hacker Fares save me money?
Hacker Fares allow you to combine one-way tickets on different airlines when it can save you money over a traditional return ticket.
Does KAYAK query more flight providers than competitors?
Yes, KAYAK has access to more data and information than online travel agencies and consistently outperforms the competition in accuracy, globally.
Does KAYAK query more flight providers than competitors?
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travellers know whether to wait or book now.

Book cheap flights from Auckland to Queenstown (return)

Airports
Origin
Auckland
$147
only
$147
Destination
Queenstown
$147
only
$147
Wed, 4 Sep
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Fri, 13 Sep
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 10 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
Mediocre 2.0

Cons: I tried to check in on line. I guessed luggage weight thinking I could settle up at airport. We I got to airport airline wouldn't allow changes and charged me a higher rate. It cost me $171 for excess luggage

AKL
ZQN
Good 7.6

Pros: Timeliness of flight.

Cons: Seats too cramped.

AKL
WLG
Good 7.0

Pros: I always worry about Jetstar, bad experiences in the past. Just glad me and my luggage got to where we were meant to be!

AKL
ZQN
Excellent 9.0

Pros: Checking in was a breeze. There wasn't any door or entertainment we tried to rate. crew was very good.

Cons: Was surprised that we had to pay for water. Seats were a bit tighter than most airlines. My husband and my arms overlapped in the seats.

HNL
SYD
Mediocre 2.0

Pros: Nothing, was not booked on flight I "purchased", kayak search redirects to scam website

Cons: Justfly.com is a scam website, don't use them!

Wed, 27 Nov
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Mon, 2 Dec
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 6 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 64 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
ZQN
Excellent 10.0

Pros: Everything! It's Air NZ!

Cons: Nothing!

AKL
ZQN
Excellent 10.0

Pros: Everything

AKL
ZQN
Good 6.0

Cons: Having to pick up our bags and going through customs was horrible and stressful. Bags coming off the flight last made the customs line very long, after going through customs couldn't find where to check our bags on to Queenstown, finally found the the automatic check-in, too late only one person to help. So late had to walk to the domestic terimal, in a hurry. Finally found the check-in, checked all 3 bags, arrived in Queenstown, only two came in.

AKL
ZQN
Excellent 10.0

Pros: Very friendly flight attendants

AKL
PVG
Excellent 8.3

Pros: The crew was great. The seats were good but not as spacious as some other business class airline seats.

Cons: The TV screen interferes with the tray table and could knock off food from the table.

Mon, 30 Sep
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Wed, 2 Oct
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
Good 7.3

Pros: The price, service, punctuality and the excellent service of all personal involved. Excellent service

Cons: A little de organized the boarding process but I have to say caused by passengers behavior, in addition some of the passengers didn't follow the luggage rule and nothing happened. I would like to suggest some information during the fligh. Where were be and what could we be seeing during our flight.

AKL
ZQN
Okay 4.0

Pros: Flight was delayed because of not enough crew

AKL
ZQN
Excellent 8.0

Pros: Access at automobile drop off was quick, close and direct. Whoopee!

Cons: Departure was delayed due to behind times ahead of this flight. The not-so-good was having a go-around on the landing. Son along on trip is motion sensitive and the go-around triggered his unhappy response....not the airline's fault but still a scary and triggering event for him.

CNS
MEL
Excellent 8.5

Pros: The crew was really nice.

Cons: All snacks & drinks cost extra on Jetstar.

SYD
AVV
Good 6.0

Pros: The touch down landing was PERFECTLY smooth!! Thank you Captain!

Tue, 22 Oct
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Thu, 24 Oct
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
SYD
MCY
Excellent 8.5

Pros: Price

Cons: Time

SYD
AVV
Good 6.0

Pros: The touch down landing was PERFECTLY smooth!! Thank you Captain!

WLG
AKL
Excellent 8.5

Pros: No drama.

WLG
AKL
Good 7.6

Pros: I got the bulkhead seat, so legroom was superb. The inflight dinner was also good (vegetarian gnocchi).

LST
SYD
Okay 5.6

Pros: Crew were ok , but all looked like they had had a long day. Functional but not outstanding.

Cons: Late departing

Mon, 20 Jan
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Sun, 26 Jan
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 7 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 64 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
SFO
AKL
Excellent 8.0

Pros: Staff friendly and helpful

Cons: My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops.

AKL
ZQN
Good 6.0

Cons: Having to pick up our bags and going through customs was horrible and stressful. Bags coming off the flight last made the customs line very long, after going through customs couldn't find where to check our bags on to Queenstown, finally found the the automatic check-in, too late only one person to help. So late had to walk to the domestic terimal, in a hurry. Finally found the check-in, checked all 3 bags, arrived in Queenstown, only two came in.

AKL
ZQN
Excellent 10.0

Pros: The service was great and the seats had a lot of leg room. Very easy to check in online and drop bags at the airport.

Cons: The wine was delicious and I wanted more

LHR
LAX
Mediocre 2.0

Pros: Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid.

Cons: Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid.

AKL
ZQN
Excellent 10.0

Pros: The accommodations were unexpected and amazing!

Cons: N/A

Wed, 2 Oct
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Mon, 7 Oct
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 6 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
Excellent 9.0

Pros: Checking in was a breeze. There wasn't any door or entertainment we tried to rate. crew was very good.

Cons: Was surprised that we had to pay for water. Seats were a bit tighter than most airlines. My husband and my arms overlapped in the seats.

AKL
ZQN
Okay 5.6

Pros: Less expensive flight

Cons: Charging for tea/coffee/water is over the top.

AKL
ZQN
Okay 4.3

Pros: Not but that stood out that was good. The crew es nice.

Cons: The seats are quite uncomfortable and everything including water is at an additional cost. The baggage is extra unless you are just taking the clothes on you back.

AKL
ZQN
Excellent 8.0

Pros: Access at automobile drop off was quick, close and direct. Whoopee!

Cons: Departure was delayed due to behind times ahead of this flight. The not-so-good was having a go-around on the landing. Son along on trip is motion sensitive and the go-around triggered his unhappy response....not the airline's fault but still a scary and triggering event for him.

AKL
ZQN
Mediocre 3.3

Cons: Baggage and seating policy.

Sat, 31 Aug
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Mon, 2 Sep
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 3 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 64 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
ZQN
Excellent 10.0

Pros: Everything

Cons: Someone sitting in my seat already!

AKL
ZQN
Excellent 10.0

Pros: The service was great and the seats had a lot of leg room. Very easy to check in online and drop bags at the airport.

Cons: The wine was delicious and I wanted more

NSN
AKL
Excellent 8.5

Pros: The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay.

Cons: Nothing. The flight was efficiently run and seats comfortable.

AKL
SYD
Good 7.0

Pros: Their plane

Cons: Food

AKL
ZQN
Excellent 10.0

Pros: I was excited to see some notorious places as we flew into Queenstown....however, I wouldn't have known the places if I hadn't been sitting next to someone that knew the area.

Cons: I can't complain about anything with Air New Zealand....I loved each flight with them.

Sun, 17 Nov
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Wed, 20 Nov
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 4 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
SYD
AVV
Good 6.0

Pros: The touch down landing was PERFECTLY smooth!! Thank you Captain!

AKL
WLG
Good 7.0

Pros: I always worry about Jetstar, bad experiences in the past. Just glad me and my luggage got to where we were meant to be!

DRW
SYD
Good 7.5

Pros: Good crew

Cons: Cheaper add booked luggage costs.

AKL
ZQN
Excellent 10.0

Pros: Awesome and thoughtful service. On time. Saved a bunch of money! And the in-flight snacks were a worthwhile treat. Definitely buy the bundle - seat, bags and voucher for food. Otherwise, the little charges can add up. Oh - and my daughter accidentally left a personal item on the plane, although we waited for a bit, they found it and brought it to us. So thoughtful.

Cons: No complaints about the airline. But very crowded! Lots of people are enjoying this airline!

MEL
OOL
Okay 4.0

Cons: Average service, too bad they are partnered/owned by Qantas

Sat, 31 Aug
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Mon, 2 Sep
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 3 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 64 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
HNL
AKL
Excellent 9.3

Pros: The crew was great but the seats were not.

Cons: Roomier seats and meals should be served a little bit closer in between

YUL
LAX
Good 7.3

Pros: wasn't able to incline my seat...

Cons: being able to incline my seat...

AKL
PVG
Excellent 8.3

Pros: The crew was great. The seats were good but not as spacious as some other business class airline seats.

Cons: The TV screen interferes with the tray table and could knock off food from the table.

AKL
ZQN
Excellent 10.0

Pros: Very friendly flight attendants

SFO
EUG
Good 6.0

Cons: It was the shortest flight of my itinerary. My last flight home. We sat on the plane for nearly 45 minutes before take off and it was late getting home. Totally ridiculous. Every flight in and out of Eugene is ridiculous like that

Wed, 21 Aug
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Fri, 23 Aug
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
Okay 4.0

Pros: Cheap.

Cons: No free checked bags. No free drinks - not even water. Limited weight for carryon bags. Choosing a seat costs extra money.

AKL
ZQN
Excellent 10.0

Pros: The crew was fantastic. The airplane was perfectly clean and new.

Cons: There’s no entreterniment neither food or beverages.

AKL
WLG
Excellent 10.0

Pros: tons of leg room in emergency aisle + fast on/off loading of plane

Cons: weird boarding via bus that was kinda annoying

AKL
ZQN
Mediocre 2.0

Pros: Jetstar notified 2 hour delay and when we reached airport after 2 hours they said flight is cancelled. We had to go to Auckland anyways to catch international flight next day morning. They refused to pay for alternate flights with other airline. It was a Terrible experience. Will never use Jetstar again.

AKL
ZQN
Excellent 9.0

Pros: Checking in was a breeze. There wasn't any door or entertainment we tried to rate. crew was very good.

Cons: Was surprised that we had to pay for water. Seats were a bit tighter than most airlines. My husband and my arms overlapped in the seats.

Tue, 3 Sep
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Sat, 7 Sep
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 5 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 64 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
HNL
AKL
Excellent 9.3

Pros: The crew was great but the seats were not.

Cons: Roomier seats and meals should be served a little bit closer in between

LAX
AKL
Good 7.0

Pros: Can’t remember

Cons: Food selection specially for vegetarian

AKL
ZQN
Excellent 10.0

Pros: Very friendly flight attendants

AKL
ZQN
Excellent 10.0

Pros: Everything

Cons: I can’t be more demanding. Everything on the flight were good.

AKL
ZQN
Good 6.0

Cons: Having to pick up our bags and going through customs was horrible and stressful. Bags coming off the flight last made the customs line very long, after going through customs couldn't find where to check our bags on to Queenstown, finally found the the automatic check-in, too late only one person to help. So late had to walk to the domestic terimal, in a hurry. Finally found the check-in, checked all 3 bags, arrived in Queenstown, only two came in.

Tue, 20 Aug
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Thu, 22 Aug
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
Okay 5.3

Pros: check in quik; flight early; decent price

Cons: very cramped; no frills

AKL
ZQN
Excellent 10.0

Pros: Value

Cons: Baggage fees, but that is to be expected now

AKL
ZQN
Okay 5.0

Cons: Baggage policies were not clear. I thought you got one carry on and one checked bag up to 20 kg. But then when checking in online, it appeared you needed to pay for baggage based on weight. I tried to do it online, but wouldn't accept my payment. Got to airport, long line, tried to use kiosk to complete check in, wouldn't allow me to. Waited in line, only to be told I had a payment due and had to go to service desk. My friend was checking in with me, and did not have to pay for luggage. Meanwhile the gate agent changed her mind, said she could accept my payment there, then we had to go through the exercise of lightening our carry ons (which we had made heavier to avoid excess baggage fee). So I ended up paying for bags, friend did not, yet we had the same bags/weights. Flight was delayed 15 minutes per the kiosk, when asked gate agent, she said it was not, but in reality it was. not a pleasant experience, policies not clear and not uniformly enforced. Flight itself was ok. I probably will not fly Jetstar again.

AKL
ZQN
Excellent 10.0

Pros: This was the our first time flying with Jetstar a we were very pleased. The loading process was great quick and smooth. Its unbelievable to think that more airlines do not load back to front. The crew was extremely nice and cheerful and made the experience a great one for my wife and I.

AKL
ZQN
Excellent 10.0

Pros: The crew was fantastic. The airplane was perfectly clean and new.

Cons: There’s no entreterniment neither food or beverages.

Sun, 6 Oct
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Sun, 27 Oct
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 22 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 64 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
SYD
Good 7.0

Pros: Their plane

Cons: Food

AKL
IAH
Excellent 9.3

Pros: Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent.

Cons: There were large black box type items underneath certain seats which impacted personal item stowage and leg room.

YVR
AKL
Excellent 10.0

Pros: New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft).

SFO
AKL
Excellent 8.0

Pros: Staff friendly and helpful

Cons: My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops.

HLZ
CHC
Good 7.5

Pros: All good

Cons: It was very cold so the cabin could have been warmer

Sat, 5 Oct
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Thu, 10 Oct
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 6 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
Mediocre 2.0

Pros: Jetstar notified 2 hour delay and when we reached airport after 2 hours they said flight is cancelled. We had to go to Auckland anyways to catch international flight next day morning. They refused to pay for alternate flights with other airline. It was a Terrible experience. Will never use Jetstar again.

AKL
ZQN
Mediocre 3.3

Cons: Baggage and seating policy.

AKL
ZQN
Mediocre 2.0

Cons: I tried to check in on line. I guessed luggage weight thinking I could settle up at airport. We I got to airport airline wouldn't allow changes and charged me a higher rate. It cost me $171 for excess luggage

AKL
ZQN
Excellent 10.0

Pros: It was all on time. A good flight.

AKL
ZQN
Okay 5.0

Pros: Nothing from special services and checkin

Cons: We had 8 flights booked and requested 2 wheel chairs and 1 checked bag for each passenger for each flight. We had no problem with other airlines. We were told by the Jetstar employee on the flight from from Auckland that there was no checked baggsge requested Not likely from our end because we had 8 flights in a 3 week period. We had our bags weighed at special services and was told we were limited to 15 kg for a checked bag. One bag supposedly weighed on that scale 17.6 kg but the same bag showed it weighed 13.9 kg when we checked it in. We were forced to pay $70 per bag for a total of $140. We need a refundnd immediately. Funny, on the return trip to Auckland our tickets showed 1 checked bag per passenger and we'were limited to 20 kg per bag on Jetstar. How can an airline operate this way. Your survey is ridiculous because you ask for ratings on nonapplicable items. .

Sat, 26 Oct
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Thu, 31 Oct
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 6 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 64 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
SYD
Excellent 8.6

Pros: Crew were fantastic

Cons: Entertainment choices

AKL
ZQN
Excellent 10.0

Pros: Everything! It's Air NZ!

Cons: Nothing!

AKL
ZQN
Excellent 10.0

Pros: Everything

Cons: Someone sitting in my seat already!

AKL
CHC
Excellent 9.6

Pros: Easy flight.

MEL
AKL
Excellent 8.0

Pros: The crew was fine. the seats were not so comfortable in the economy.

Cons: More comfortable seats.

Sat, 12 Oct
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Thu, 17 Oct
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 6 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
MEL
OOL
Okay 4.0

Cons: Average service, too bad they are partnered/owned by Qantas

NTL
MEL
Okay 4.0

Pros: Not much. 1hr 5min flight was 1 hr 10 min late. The cabin crew seemed disinterested.

Cons: The crew was poor. One chewing gum, another picking her hair/head throughout the flight like she has nits. The third lolling around and chatting/gossiping to the others. This is a short flight. The least they could have done was behave professionally.

SYD
HNL
Okay 4.0

Cons: At Sydney, 6-7 check-in agents for probably 400+ passengers, nearly an hour wait. Airline model is cheap seats, then charge like hell for everything else. Want seat selection or movies or preassigned seat or uncramped seat? Pay up. Ended up assigned next to toilet on a 10-hr red-eye flight.

AKL
ZQN
Okay 4.0

Pros: Nothing

Cons: The airline attitude. Aggressive and punitive, Absolutively not even sightly friendly. Much worst than RyanAir.

DRW
SYD
Good 7.5

Pros: Good crew

Cons: Cheaper add booked luggage costs.

Sat, 2 Nov
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Thu, 7 Nov
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 6 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 64 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
MEL
AKL
Excellent 10.0

Cons: I couldn’t get the seat to recline.

AKL
NAN
Excellent 9.6

Pros: Premium economy is the way to go. So much more comfortable.

Cons: This flight was close to perfect. Boarding process at the gate was a bit hectic, but manageable.

AKL
LAX
Excellent 8.0

Pros: The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely.

Cons: I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats.

AKL
SFO
Okay 5.6

Pros: The seat was super uncomfortable and they switched out flights 3 times so the layovers were extremely long.

Cons: Not switching our flights three times and not accommodating us like we had originally paid for.

LHR
LAX
Mediocre 2.0

Pros: Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid.

Cons: Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid.

Sat, 7 Sep
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Thu, 12 Sep
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 6 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
AKL
ZQN
Mediocre 3.6

Pros: Not much

Cons: First and last time I will ever fly with Jetstar. Flight delayed 2 hours. Flight 30 minutes late taking off. Cramped as H.E double L. Circled around the southern alps with a warning that we may not be able to land in Queenstown due to the hot conditions. Eventually announced they definitely couldn't land in Queenstown and would divert. Spent an hour on the tarmac in Christchurch and finally announced it was cool enough to land in Queenstown. Arrived 7 hours after the booked arrival time, along with a further 2.5 hours drive home. Missed a planned social function. Never, ever again. Even if they offered free flights. NEVER.

AKL
ZQN
Excellent 9.0

Pros: Checking in was a breeze. There wasn't any door or entertainment we tried to rate. crew was very good.

Cons: Was surprised that we had to pay for water. Seats were a bit tighter than most airlines. My husband and my arms overlapped in the seats.

DRW
SYD
Good 7.5

Pros: Good crew

Cons: Cheaper add booked luggage costs.

AKL
ZQN
Okay 4.3

Pros: Not but that stood out that was good. The crew es nice.

Cons: The seats are quite uncomfortable and everything including water is at an additional cost. The baggage is extra unless you are just taking the clothes on you back.

AKL
ZQN
Excellent 8.0

Pros: Access at automobile drop off was quick, close and direct. Whoopee!

Cons: Departure was delayed due to behind times ahead of this flight. The not-so-good was having a go-around on the landing. Son along on trip is motion sensitive and the go-around triggered his unhappy response....not the airline's fault but still a scary and triggering event for him.

Wed, 15 Jan
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Wed, 22 Jan
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 8 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 64 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
8.5
Food
8.2
AKL
ZQN
Excellent 10.0

Pros: I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane.

Cons: No issues that caused us any problems.

AKL
ZQN
Excellent 8.6

Pros: Comfortable seats

YVR
AKL
Excellent 10.0

Pros: New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft).

SFO
AKL
Excellent 8.0

Pros: Staff friendly and helpful

Cons: My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops.

SFO
EUG
Good 6.0

Cons: It was the shortest flight of my itinerary. My last flight home. We sat on the plane for nearly 45 minutes before take off and it was late getting home. Totally ridiculous. Every flight in and out of Eugene is ridiculous like that

Tue, 1 Oct
AKL
Auckland Intl
ZQN
Frankton Queenstown Intl
1h 55m
Tue, 8 Oct
ZQN
Frankton Queenstown Intl
AKL
Auckland Intl
1h 50m
Trip: 8 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 85 reviews
Overall
6.3
Boarding
6.6
Comfort
6.1
Crew
6.9
Entertainment
5.1
Food
5.2
SYD
MCY
Excellent 10.0

Cons: Time

SYD
AVV
Good 6.0

Pros: The touch down landing was PERFECTLY smooth!! Thank you Captain!

AKL
ZQN
Mediocre 2.0

Cons: Flight 2 hours delayed, which was as long as the flight duration (2 hour flight from Auckland to Queenstown). Charged us $70 per bag at check-in...we were told that because we didn't pre-coordinate our bags online we were being charged extra. Kayak made no mention of this policy when purchasing tickets or in the itinerary provided. The airline worker at the counter said mentioned "yeah this happens to foreigners all the time"...which makes it pretty blatantly a targeting scheme on foreigners who have no choice but to pay the inflated bag fees.

SGN
SYD
Good 7.3

Pros: Good coffee

Cons: A better selection of movies

AKL
ZQN
Excellent 10.0

Pros: The crew was fantastic. The airplane was perfectly clean and new.

Cons: There’s no entreterniment neither food or beverages.

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