Daily cleaning, installation of cabin HEPA filters on flights from Australia to Queenstown
Emirates, Qantas Airways and Air New Zealand have all waived their change and cancellation fees on flights from Australia to Queenstown. Confirm policies on booking site.
If traveling to Queenstown Intl Airport, the cheapest city to fly from in the last 3 days was Sydney, with flights as low as $552 one-way and $645 round-trip. Flights from Maroochydore are the most searched and start at $198 for a return trip.
Emirates, Qantas Airways and Air New Zealand are the most frequent flyers to Queenstown Intl Airport from New Zealand.
Queenstown is 6 km from the center of Queenstown.
All flights to Queenstown land at Queenstown Intl Airport. The airport code is ZQN,and it can also be referred to as Frankton, Queenstown, or Queenstown Intl.
The Orbus bus service is the cheapest way to get to downtown from the airport; it only costs about NZ$2.00 (AU$1.85) but you must purchase a GoCard before boarding the bus. Queenstown Taxis and Green Cabs are two readily available taxi companies, or you may opt for Corporate Cabs instead. Of course, renting a car works just as well.
Unfortunately the terminal building at Queenstown International Airport closes daily at 10:30pm local time and opens at 5:00am local time, while the airport administration office is open from 8:30am to 5:00pm Monday to Friday. Travellers are not allowed to stay overnight in the terminal but there are accommodation options located near the airport if needed.
There are two lounges at Queenstown International Airport: the Air New Zealand Lounge is reserved for clients of that airline, while the Manaia Lounge allows you to pay a fee to enjoy hospitality including complimentary gourmet food and premium wine and beverages. The Manaia Lounge is past security and upstairs in the International Departures hall.
Australian visitors and other international travellers on flights to Queenstown should bear in mind that there is a Travelex office at Queenstown Airport if they should require any currency exchange services or Western Union cash advances. ANZ Bank also operates an ATM inside the main terminal, while Travelex has one in the International Arrivals area.
Most visitors from Australia can enter Queenstown without restrictions. Entry to New Zealand is allowed provided that a traveler is a partner, a dependent child, or a family member of a student or work visa holder; a temporary visa holder; a resident holder; critical health workers including their partner or independent children; students; ship crew and humanitarians. These groups must have a request to travel prior to entry.
Travelers do not need to request for an approval if they are New Zealand citizens and permanent resident visa holders; diplomats who hold a post in New Zealand; Australian citizens or permanent residents ordinarily resident in New Zealand and eligible travelers from the Cook Islands, Niue, and Australia.
Details can be found here.
Read more about travel restrictions for Queenstown
Visitors from Australia are not required to quarantine after entering Queenstown.
Visitors from Australia are not required to present a negative COVID-19 PCR test or antigen result upon entering Queenstown.
Managed Isolation Allocation system voucher
Travelers are required to obtain a Managed Isolation Allocation system voucher confirming their place in a managed isolation facility before boarding a flight to New Zealand.
Masks: Required on public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Queenstown.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Queenstown is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Queenstown with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Queenstown up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Seat was too narrow"
Cons: "See above"
Cons: "Please have the option to order Kosher meal!! The 1st air company that I use, that don’t offer this basic service!! Ridiculous!!"
Pros: "Hasn’t occurred yet"
Cons: "Hasn’t occurred yet"
Pros: "Well coordinated loading of plane. Good food service. Well informed.."
Pros: "I really liked how instructions were said clearly with visuals, in particular, the video at the start of the flight. It brought a sense of relief and wonder. I enjoyed the lunch I had too. The lamb curry is sublime. I would have it every day to be honest. I was also lucky that I had passengers who sat next to me, who were kind and lovely."
Cons: "Only the take off from the flight. It made me dizzy and nautious."
Pros: "Sat in business class pods. Best flights we’ve ever taken !"
Pros: "The crew was fine. the seats were not so comfortable in the economy."
Cons: "More comfortable seats."
Cons: "I couldn’t get the seat to recline."
Cons: "I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland."
Cons: "I can’t be more demanding. Everything on the flight were good."
Pros: "I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane."
Cons: "No issues that caused us any problems."
Cons: "Terrible customer service."
Pros: "Comfortable seat."
Cons: "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."
Cons: "The plane was delayed for more than one hour which we did not have sufficient time for transfer to LA. We have to run instead of walking."
Cons: "They don't greet me only the people in front and behind me. I didn't receive a meal she skipped me i don't know if you have to pay or not but the person on the left of me got one and the person the right got one"
Pros: "Very friendly flight attendants"
Cons: "Constant threats about weight of carryons & then didn’t check or weigh anything"
Pros: "Baggage made it all the way to Queenstown from Perth"
Cons: "Check -in staff said that there were no seats available in emergency exit rows so put us in the row in front. We couldn't recline and thete were several seats empty in the emergency exit row behind us."
Pros: "Comfortable seats"
Pros: "Service was very good despite our one hour delay! Everyone was appropriately apologetic though."
Cons: "Flight was one hour delayed not due to equipment but because the ground crew failed to load the cargo in time! That was annoying. (Then an ill patient had to be removed resulting in a further delay trying to retrieve her luggage.) I felt bad for those with tight connections."
Pros: "The airport was great! Very easy access, fast check in and security. Loved the LOTR theme. Uneventful and beautiful flight."
Cons: "Everything was great"
Pros: "same as above"
Cons: "unalbe to select seats so we were spread out"
Pros: "Quick boarding"
Cons: "Delayed for about one hour."
Pros: "Punctuality. Confortable plane."
Cons: "Narrow isles ment I kept getting bumped the entire flight."
Pros: "Friendly and helpful staff"
Cons: "No WiFi or outlets on aircraft"
Pros: "friendly staff, ease of boarding"
Pros: "I was excited to see some notorious places as we flew into Queenstown....however, I wouldn't have known the places if I hadn't been sitting next to someone that knew the area."
Cons: "I can't complain about anything with Air New Zealand....I loved each flight with them."
Pros: "The customer service was great when I missed my flight."
Cons: "It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight."
Pros: "The seats are super comfy and the staff are lovely and very attentive to ones needs. The only down fall would be that I had to pay for movies and a meal wasn’t included with my flight, but that’s minor. Also, baggage cost me 120.AUD for one bag! I thought that was pretty outrageous for one check in bag. But the pilot was very good and informative as the overall flight was smooth. Thanks again air New Zealand."
Cons: "Over priced check in bag. Due to it not being according to weight. Ridiculous."
Pros: "The pilot would tell us as we were flying over different mountains, regions etc, and the flight was not at all crowded, and there is so much more seat space than on any domestic American flight I’ve ever flown!"
Cons: "They charged 60NZD for one small checked bag! And then I misunderstood the policy on lithium batteries and switched my power banks from carry-on to checked bag and they confiscated them. So there goes that."
Pros: "Food and service good"
Cons: "Had a large person next to me so not much room :-("
Pros: "The people and the service were top notch. I fly on numerous carriers and overall AirNZ has been my favorite, hands down, primarily because of the helpful kind friendly staff."
Cons: "Disembarking down onto the tarmac, and being made to stand out there for about 5 minutes (supposedly for safety's sake) while another plane was being pushed out from the next gate, all the while breathing in the choking nauseating jet exhaust fumes while our own plane was idling."
Pros: "Nothing really. Smooth boarding.on time departure"
Cons: "Passengers with more than one bag as hand luggage"
Pros: "Everything else was great"
Cons: "Larding is shambullick from LAX! Needs improving your system . No one to tell you early which line and existing signs for economy and Premium do not stand out .. staff need to be on the ground sooner letting people know and asking them which seats to prevent most people being in the wrong queue"
Pros: "Everything! It's Air NZ!"
Pros: "The staff lady told me to there’s no food available then I told I need to buy it last time my flight was Jetstar was good even everyone can buy food on board but leta I called Chinese lady understood how I was hungry she brought me bread with batter and coffee that’s was good and best service I always thank to her service"
Cons: "the person next too me was overflowing in their seat so much they took up a quarter of my spot.. it was not work making the flight uncomfortable by making a stink about it but I paid for a whole seat not 3/4 of one!"
Pros: "Entertainment options"
Cons: "The fact that our booking through Kayak did not record we had booked luggage. We KNOW we had booked luggage. Air NZ wanted to charge us $160 each bag. Eventually BYOJet got us through to Virgin who allowed us to buy luggage for $25 per bag. Thank you Virgin for your wonderful assistance 1 1/2 hours before departure. Virgin's standard ticket has 23kg luggage included. What is the problem with a ticket bought online through agents such as BYOJet and Kayak?"
Pros: "Flight was on time, airplane was clean, flight attendants friendly and attentive. Very pleasant flying experience"
Pros: "Comfortable, easy flight."
Cons: "Ground crew not as friendly and helpful as is ANZ standard. Bag check-in is not more efficient. It's a pain for passengers."
Cons: "Someone sitting in my seat already!"
Cons: "Having to pick up our bags and going through customs was horrible and stressful. Bags coming off the flight last made the customs line very long, after going through customs couldn't find where to check our bags on to Queenstown, finally found the the automatic check-in, too late only one person to help. So late had to walk to the domestic terimal, in a hurry. Finally found the check-in, checked all 3 bags, arrived in Queenstown, only two came in."
Pros: "The inflight seatback entertainment."
Cons: "Tiny seats and no snacks or drinks in flight."
Pros: "Friendly crew, good in-flight entertainment"
Cons: "Flight was running about a half hour late"
Cons: "We were booked on a 7 a.m. flight Wednesday morning. We arrived from Syndney the night before and wanted to make sure we were set for the early morning flight so went to an Air NZ information desk to get boarding pass. The agent printed out an e-ticket and said we were good to go. We arrived an hour and a half early to the gate, with our carry on bags as we have done all over the world. We heard an announcement about bags needing to be checked and assumed ours would be gate checked if needed (as anywhere else in the world). The gate agent didn't arrive til 20 minutes before the flight and told us we DIDN'T have a boarding pass and needed to return to the ticket agent and check our bags. By the time we ran back to the ticket agent we were told it was too late to check our bags. We had to pay $100 more a piece to fly LATER through Christ Church. We were on our way to meet our kids for vacation and ended up losing a day and $200 additional dollars because we were given inaccurate information by the Air New Zealand info desk."
Pros: "The service was great and the seats had a lot of leg room. Very easy to check in online and drop bags at the airport."
Cons: "The wine was delicious and I wanted more"
Pros: "Significantly more leg room than other competitors! Even with the person's chair reclined in front of me, I was still able to be comfortable. The staff were excellent, the food was as good as can be (given that it is airline food), the choices for entertainment were great. Lots of overhead storage!"
Cons: "Some of the screens need to be refurbished. The person in the seat behind me had to jab at their screen to make it work (or perhaps they were too lazy to be conscientious?). Mine worked fine but I had to be very cognizant to leave my finger on the screen rather than poke."
Cons: "There're unoccupied rows, but still pack passenger together instead of offering the empty seats to couples."
Cons: "Flight delayed for three hours. We’re told by frequent travelers that this happens all the time with Jetstar."
Cons: "I should have been informed that I would not be allowed into the country without a return flight booked. Also it should have been more clear that I would have been charged nearly as much for my luggage as I paid for my flight. Not happy at all with buying through this app"
Pros: "I had 3 seats which was nice."
Cons: "I asked for a blanket - had to pay agreed lady never returned. Everything except the flight was an additional cost. The plane temp was set to freezing - very uncomfortable."
Pros: "The crew in the Melbourne airport were amazing! There was confusion with my bags and they sorted it out without any stress!"
Cons: "The seats weren’t very comfortable but it was a very clean plane!"
Pros: "We enjoyed our low cost flight with Jetstar. Check in was quick and easy. Boarding was also. We didn't purchase any food or entertainment which is why I gave each of those categories 1 star (there's no N/A or doesn't apply-type option)."
Cons: "Seats on Jetstar are a bit uncomfortable but for a short flight, it doesn't matter as much. Also, the luggage went to the wrong carousel for many folks on our flight."
Pros: "The crew were amazing."
Cons: "The cost to check baggage was very high and hard to complete ahead of time."
Pros: "Less expensive flight"
Cons: "Charging for tea/coffee/water is over the top."
Cons: "We had a tight connection and the flight crew could care less about if we made it off the flight in a quick and efficient manner."
Pros: "Magazine on the plane was good."
Cons: "We had to pay $400 dollars to check 4 bags (2 bags per person). The bags were not overweight or oversized. We were told we had purchased a ticket with no baggage. I am a frequent traveler ( 10 flights in 6 weeks) and have never experienced such charges for baggage. It was not clear at the time of purchase that there were different levels of tickets. The agents at the counter was only interested in maximizing the fees we were charged and not helping us with other options. The plane was late and there was very limited seating in the waiting area, so most people stood for the extra 40 minutes of the delay."
Pros: "Not much"
Cons: "First and last time I will ever fly with Jetstar. Flight delayed 2 hours. Flight 30 minutes late taking off. Cramped as H.E double L. Circled around the southern alps with a warning that we may not be able to land in Queenstown due to the hot conditions. Eventually announced they definitely couldn't land in Queenstown and would divert. Spent an hour on the tarmac in Christchurch and finally announced it was cool enough to land in Queenstown. Arrived 7 hours after the booked arrival time, along with a further 2.5 hours drive home. Missed a planned social function. Never, ever again. Even if they offered free flights. NEVER."
Pros: "Wide seats"
Cons: "After nearly one hour in line then we are charged $75 prr baggage and to pay for it we had to go yet in another line. All this cost us a lot of delays and we almost missed our flight. Even though we were at the airport almost 2 hours before flight time. Check in process was extremely old fashion. Been on the plane we won’t even asked for food so I am not sure what with the system there either we have to pre-buy the food or something else that we weren’t made aware of. And we had to pay for our own water."
Pros: "Charge for an extra 2 kgs = AUD50. Pretty average customer service if not slightly shoddy. Reminds me to avoid budget airlines. Cabin crew officious"
Pros: "Smooth boarding process and friendly crew"
Cons: "Buy luggage online! When we bought our tickets, the price per bag online was $15-25 pending the weight and size of the bags for checked luggage. Most airlines give you one checked bag for free, but whatever. $50 for two bags is not a huge deal. What I didn't know, and they didn't specify, is that was the online only price. When I got to the airport, they quoted me $225 for 2 bags! 225!! Both bags were around 40lbs each. Then they told us that if each bag weighed 6lbs less, the price would be $120. Let's just say our carryons ended up getting packed to the brim... And they still charged us $120. Ridiculous."
Pros: "Very little. The seats were reasonably comfortable."
Cons: "You have to pay for EVERYTHING, including entertainment. You may think you have found a great deal, but look at the extras before you purchase. This is the mistake I made. I didn't have a meal because their website was not working for me to pre-order. When I mentioned this to them through chat, they said they have food available for purchase in flight. When I was ready to purchase (the second time they were walking the isles) they said they have no food left and offered me cheese and crackers, to which they then asked me to pay for! So on our 11 hour flight we had 4 crackers and some cheese. Before boarding the plane we were told we were only allowed 1 carry-on and 1 personal item. We left some luggage behind thinking we would not be allowed to take it on our flight. Upon boarding, we saw that the row behind us had large amounts of carry-on forcing our entire row to stow out luggage 4 rows away. I'll never be flying with jet star again."
Pros: "Nothing from special services and checkin"
Cons: "We had 8 flights booked and requested 2 wheel chairs and 1 checked bag for each passenger for each flight. We had no problem with other airlines. We were told by the Jetstar employee on the flight from from Auckland that there was no checked baggsge requested Not likely from our end because we had 8 flights in a 3 week period. We had our bags weighed at special services and was told we were limited to 15 kg for a checked bag. One bag supposedly weighed on that scale 17.6 kg but the same bag showed it weighed 13.9 kg when we checked it in. We were forced to pay $70 per bag for a total of $140. We need a refundnd immediately. Funny, on the return trip to Auckland our tickets showed 1 checked bag per passenger and we'were limited to 20 kg per bag on Jetstar. How can an airline operate this way. Your survey is ridiculous because you ask for ratings on nonapplicable items. ."
Cons: "I booked my flight through Kayak and they did not help me add luggage to my flight. It was not easy to do and when I got to the counter I had to pay an abnormal fee to get my luggage on. More information about luggage needs to be provided"
Cons: "The fee for checked bags was outrageous."
Cons: "Because we didn't guess how many bags we would have when we bought the tickets, or how heavy they would be, we had to pay an excess baggage fee of almost $500 for two bags (20 kg and 22 kg) at the airport. I can see getting a discount for paying for baggage fees ahead of time, but such a high "excess fee" when they are your first bags seem ridiculous. And being charged $4 for a bottle of water on a 9 hour flight?? I have never flown with an airline with such absurd fees and never will again."
Pros: "Allowed us to sit with bassinet for our three month old baby. Flight was very smooth and staff were friendly. Make sure to order meal ahead of time as that's what we did and that way you get served first."
Cons: "Meals are expensive for what you get."
Pros: "Baggage fees are extremely high, about the price of an additional ticket. Kayak didn't do a great job at explaining how to secure multiple baggage pieces in advance. Kayak provided no information on meal/drink advance order/purchase options. This was my fort time flying this airline and I didn't know what to expect. We experienced a mechanical issue feat but the pilot was great at providing updates. We were later delayed due to another aircrafts gas spill on the tarmac. Again, great communication from the flight deck. We were able to make up the time. Baggage fees are extremely high, about the price of an additional ticket. Kayak didn't do a great job at explaining how to secure multiple baggage pieces in advance. Kayak provided no information on meal/drink advance order/purchase options. This was my fort time flying this airline and I didn't know what to expect. We experienced a mechanical issue feat but the pilot was great at providing updates. We were later delayed due to another aircrafts gas spill on the tarmac. Again, great communication from the flight deck. We were able to make up the time."
Pros: "Normally I like you..."
Cons: "However, I was unable to check-in multiple times on my phone and online for unknown reasons. Upon checking in person, they said I was at the wrong gate terminal and in fact I was 4km away from the international terminal where your flight was located (fascinating, why use the INTERNATIONAL terminal?) I was therefore unable to make my flight, according to the assistant, and had to book a new flight. Disappointing."
Cons: "Each bag costs $50 plus there was a charge for any food or drink."
Cons: "Worst flight ever, no leg room, no free glass of water even, and got raped on luggage charges, won't fly with them again."
Cons: "They look like they are offering a cheap price, but then charge you $160 NZ per bag. Only 7k allowed per carry on & they give no leeway. Don't even get complementary coffee or tea. No leg room seats are so crammed together. Take another airline you will save in the long run."
Cons: "Hassled at luggage check in. Had to throw out clothes and shoes to meet weight requirements as they charge $25 a kilogram for extra weight which was not disclosed when we received our confirmation. We were the only ones hassled over being a few kilos over each. Many people hand large luggage carry ons which wouldn't even fit in the luggage testers yet no one said anything to them. 90 percent of the people were easily over the 7KG weight allowance for carry on luggage and were not hassled at all. It was pure discrimination and perhaps it was because I was italian or my wife had blond hair. Who knows. I have been on hundreds of flights in my life and have never been so humiliated in my life. The blonde luggage counter and boarding ticket taker, was insulting and even insisted on seeing our australian visitors permit which is not required according to Australian customs once you have paid for it and are registered. She even tried to force my wife to check her bag even though it fit in their luggage sizing testers. Another tall lady with glasses at the luggage check in area, was also very insulting and discriminated against us. Horrible experience. Both of those people would be fired if I was running the airline. Its a service business and while I understand rules, you have to have some discretion and if your going to enforce them, they must apply to all passengers, not just 2 people out of 150!"
Cons: "Had to pay a surcharge for bags that was not clear at the time of booking, was supposed to be "per bag" but the airline did us a favor and only charged us for one bag. While that seems nice, it's clear it's a bogus charge if rules don't need to be followed. One flight the baggage fee was $50, another was $160 - with these costs included they are actually more expensive than other airlines. Took an international flight and all food and drinks on the flight had to be purchased, pretty ridiculous that the airline does not include water over a three hour travel time."
Cons: "Prior to my departure date, I tried to buy additional luggage allowance online. I received several website errors that prevented me from doing so before heading to the airport for my flight. Upon telling the service desk about my issue, I encountered poor customer service from the service desk. Additionally, once onboard the aircraft, it was evident it had not been cleaned prior to my scheduled flight. My seat was filled with snack crumbs and rubbish."
Cons: "App didn't ask for baggage and then got charged 170 dollars to check bags. Worst airline that I have flown."
Pros: "Flight was very easy, on time, no thrills just get on the plane and go. Easier and cheaper than US domestic flights."
Pros: "Inexpensive flight with many departure times"
Cons: "The flight was just under an hour and a half. It felt like the intercom was running constantly. They were selling raffle tickets for a car, they were selling snacks, they were asking for donations to a charity. The constant intercom communications were very frustrating. There is also a hidden $50 fee per checked bag with a limit of 15Kg. After that there is a charge for every kilogram over 15. We ended up paying $220 in baggage fees. It would have been cheaper to buy two more seats and buckle our luggage in."
Pros: "Slightly clean"
Cons: "This is the worst of budget airlines. You check in, instead giving you a head up on all the concern, I have to go back to the customer service 3 times. My recommendation for people in Australia is to fly Virgin Australia, and skip on Jetstar and Qantas."
Cons: "Flight was delayed - Then the Jetstar staff were ;late so a flight that was already late was delayed even further. I know you are a discount airline, but the seats are truly awful. I will never fly with you again and will tell friends and family never to either - The small saving made from flying with you is not worth the constat delays and how uncomfortable the whole journey is"
Pros: "Non Stop Flight"
Cons: "All Bad. Worst airline every"
Pros: "Safe conduct. No flourishes."
Cons: "Flight was delayed"
Pros: "Nothing because there was no flight because of a delay and no help getting us to our next destination."
Cons: "The staff were only concerned about getting home and no one stayed to help us with our connecting flights. We were completely left on our own. Terrible customer service."
Pros: "stunning scenery of the southern alps... which had nothing to do with jetstar."
Cons: "where to begin... 1) $455 in baggage charges. yes, you read that right. 2 tickets cost $150. bags cost $450. absurd. enough said. we were connecting from an international flight, 2 adults and a toddler. it's not like we had an obscene amount of luggage. 2) so i tried to buy an extra seat (we were traveling with our 23-month old son)... buying an extra ticket and baggage allowance with it would have cost $100 less than the baggage charge with 2 tickets. But they would not allow this. 3) they would, however, block the seat next to us for free, so it would remain empty for my son. So we were not allowed to buy it, but they would keep it free for us. 4) we get on the plane, and the seat next to us is not blocked... someone else sits in it. if the plane is full, that makes perfect sense... but the plane wasn't full.. there were 20 empty seats. 5) so my son is unhappy because he wants his own seat, we're crammed into a full row... and there's a completely empty row behind us. So I ask the flight attendant if we can move. She says no, not until after take-off... first person to get there wins. Really? So, thank you but no thank you to jet star. at every opportunity they might have had to make our trip easier... they failed. miserably."
Cons: "The carry-on baggage limits are small (one bag maximum as opposed to most airlines that allow one bag and a personal item). The fee for checking a bag once at the airport is insane ($160 AUD). Will never fly Jetstar again. Easily worth the extra few dollars to fly Virgin or Air NZ."
Pros: "Initially I liked the price and time of the flight, but the amount you have to pay for luggage negated the first thing, so all I was left with was convenient timing. The plane crew was nice, though as there was no beverage or food service unless you paid for it (they will give you tap water for free), there wasn't much for them to do."
Cons: "They weigh your carry-on bag and have a ridiculous 7kg (combined personal and carry-on) limit. Then they blast you with a $25 per kg overage, so if you have the misfortune of being 5kg over (as I was) you get the pleasure of a $125 fee (which I just saw my card was charged $250 - I need to contest that). The seats are so thin you feel the tray of the seat behind you pressing into your back the whole flight, and they recline maybe a whole 2 inches. There is no entertainment, no beverage or snack service and the plane sounds and feels like a cheap car with terribly loud noise and no shocks. As I said in the title, I'd recommend quantas or new Zealand air and spend slightly more (or maybe less after the baggage overage fees) for a better all around experience."
Pros: "You pay for everything extra (like most budget airlines), but the entertainment package well worth it, and Sumo salads/toasties on the menu very tasty. People who complain about luggage restrictions should be aware international travel is much more strict, and will not "look the other way" as American airlines do. Do your research, people!"
Cons: "Not notified about US requirements to fill out back of ticket, so got pulled aside at the gate to do it. Passengers included large group of obnoxious children who ran up and down aisles, chattered loudly, and disturbed other passengers. Adults who were traveling with them did nothing (if you see a group with huge bows in their hair, avoid at all costs), so flight attendants should be better about enforcing rules and keeping order."
Pros: "The plane got me to my destinations"
Cons: "Although I was asked if I wanted to purchase a meal upon booking, it wasn't clear that everything onboard (including water) was for purchase. Beverage service was also confusing because some flight attendants gave glasses of water for free after meal/beverage service while some did not. I'll just bring everything I need to eat or drink if I don't purchase it in advance."
Pros: "The plane is reasonably comfortable The tickets were cheap"
Cons: "Boarded late and the signs lied to the passengers saying the gate is closing Long walk to the boarding gate and no powerpoints in the gate Food is overpriced and mediocre"
Cons: "flight was canceled"
Cons: "Booked the airline through kayak, saw no notice that we had to pay for checked bags ahead of time, and we were charged 160$ at the airport. obviously a scheme to get money out of travelers from other countries."
Cons: "I had had to fly international as the flight originated from Japan. I had to clear customs in a special assistance line as the smart Gate didn't understand. So add 30_45 minutes to when you think you will be exciting the airport or transferring. Bring your own water and food. Nothing is complimentary or speedy. Don't bring coffee, hot liquids are not allowed. Also, make sure you booked the option with a checked bag or it's charged as excess and it's an exuberant amount."
Pros: "My son and I had previously taken Jetstar from Bangkok to Melbourne (out of desperation; our Thai visa was expiring), so we already knew about a) no complementary food or beverages (you get one glass of water if you ask, then are pointed to the back of the plane and the tap) b) having to pay to watch movies c) no email confirmation of flight d) uncomfortable seats What we did not know but learned on our next JetStar flight (Melbourne to Honolulu), a week later: -again, no email confirmation, and as we were out of continent, we had no personal cellphone usage so no text to tell us the flight would be leaving 3.5 hours late (other customers were getting conflicting texts) .. -we were charged a criminal $160\each extra for our backpacks at checkout!! They said it was weight, and that our packs were too large for carry-on. (Frankly, upon reading all the other comments here, I am beginning to think this is a scam, and they need to be called on it.) As we paid an extra $320, plus the airline was late, I asked if we might at least get a $10 meal voucher. Answer? No. The airline has to be 4 hours late. -asked for a pillow and blanket for the approximately 10-hr night flight. Answer: "No pillows, and you had to book a blanket in advance." I am outraged."
Cons: "at check in we were told that there is normally a charge per kilo for all checked in baggage but that it would be waved. that was not stated at the time I bought the tickets online, otherwise I may have opted to use another airline. Using Jetstar was supposed to be an economical choice but given the baggage fees it ups the total and takes them out of consideration for me. I will not use them in the future, you inform people in advance, not hide fees until check in. I don't trust them now."
Cons: "I have never been on an overseas flight before that you had to pay for everything once on board, even water. And if you didn't pre-order on line, you were passed over by the crew and ignored."
Pros: "Plane was nice and comfortable"
Cons: "Flight was second leg of an international flight but that wasn't indicated anywhere nor were there any alerts. So, nearly missed the flight even while arriving in plenty of time for boarding, we had to pay another $8 for the shuttle to the international terminal even though it was a domestic flight. Staff was not understanding of why that might be confusing, and kept referencing the amount of numbers in the flight number that should have magically indicated to us that it was an international flight."
Pros: "They were on time."
Cons: "I put it online and it was not clear that there would be extra charges for all checked baggage. I had to go back and add to check bags at a cost of $25 each. When we got to the airport the gate was not listed and we had to wait in the general area away from the boarding gates. They did not post the gate until they actually started boarding the airplane so when we got there we were pretty much at the end of the line. And They did not board by rows or any other method it is come one come all chaos. Then while we were in the baggage police came by to check the weight of our carry-ons. They did not check everyone only some. We were among the unfortunates that got checked. We were slightly over there a maximum and had to check two carry-ons. Another $25 each. everything about the airline seems cheap. The seats do not even have a little pocket in front of you to put things like glasses or books. They must've saved $1.50 on each seat. After all the extra charges it would've been cheaper to book with her quality airline. Unfortunately we have a return flight booked and can't get our money back so I'll have to fly one more time. But never again."
Airlines flying from Australia to Queenstown have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Australia to Queenstown
Masks required on board, masks provided on flights from Australia to Queenstown
Social distancing seating
Middle seats unavailable to book on flights from Australia to Queenstown
Testing for antibodies, testing for symptoms for flights from Australia to Queenstown
Waiving of change fees. Search flexible flights from Australia to Queenstown