It was good. I disliked the 12 hour flight from Auckland to San Francisco. I was only offered 2 beverages in the entire 12 hour flight. Hardly saw the crew after first meal served.
Just a hiccup being added to the NZ Traveller Declaration a bit late.
No refunds for flights that I could not take due to Covid restrictions
Pros: "Comfortable seats."
Cons: "The food tasted good and was fresh, however, the presentation was a bit stodgy."
Pros: "Not much"
Cons: "The seat I had booked and was confirrmed was not available, double booked."
Pros: "Hasn’t occurred yet"
Cons: "Hasn’t occurred yet"
Pros: "Well coordinated loading of plane. Good food service. Well informed.."
Pros: "Crew was great, plane was modern and clean"
Cons: "We booked row 2 to be a quick entry/exit but they board this plane from the rear. No entertainment, so bring your own"
Pros: "very comfortable reclining seats for sleeping. It was a lot of work for the attendants setting up each bed and then taking it apart. But for me, it was much more comfortable than the flight from SFO to ACK."
Cons: "Movies did not change from November to December. I watched 3 on the way to NZ in Nov and they were still the only 3 to interest me on the return flight. Disappointed."
Pros: "Lovely, friendly crew!"
Cons: "No seat selection available on line, so stuffed in the back. No place for luggage. No soft drinks on flight. Mexican chips??? What’s that about?"
Cons: "One traveler was hit by car and injured prior to the trip. Could not get a refund from the airline."
Cons: "I can’t be more demanding. Everything on the flight were good."
Pros: "The seat was spacious and the crew was very nice!"
Pros: "I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane."
Cons: "No issues that caused us any problems."
Pros: "Great food and crew"
Cons: "Seat comfort , WiFi"
Cons: "Terrible customer service."
Cons: "Due to limited internet in Rarotonga, we weren’t able to fully check in until we got to the counter. The flight in came with two checked bags and not our flight to Auckland. We were expected to pay a fee at the counter but was charged $170 for the counter checkin of one bag. This price was not listed or posted anywhere during the booking or via email for mobile check-in."
Pros: "Very friendly flight attendants"
Cons: "Constant threats about weight of carryons & then didn’t check or weigh anything"
Pros: "Baggage made it all the way to Queenstown from Perth"
Cons: "Check -in staff said that there were no seats available in emergency exit rows so put us in the row in front. We couldn't recline and thete were several seats empty in the emergency exit row behind us."
Pros: "Comfortable seats"
Cons: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."
Pros: "Nice flight"
Cons: "That they left my luggage, 1 piece off entire flight! A brightly patterned piece! In 50 years of flying!!! Has NEVER happened! Had to spend the 1st several hours running around looking for underwear and jacket! Not a great start to vacation! And $100 nzd doesn't buy much!"
Pros: "The airport was great! Very easy access, fast check in and security. Loved the LOTR theme. Uneventful and beautiful flight."
Cons: "Everything was great"
Pros: "same as above"
Cons: "unalbe to select seats so we were spread out"
Pros: "Crew solid n friendly enough"
Cons: "Seats too tight n cramped"
Pros: "Quick boarding"
Cons: "Delayed for about one hour."
Pros: "Punctuality. Confortable plane."
Pros: "Friendly and helpful staff"
Cons: "No WiFi or outlets on aircraft"
Pros: "friendly staff, ease of boarding"
Pros: "I was excited to see some notorious places as we flew into Queenstown....however, I wouldn't have known the places if I hadn't been sitting next to someone that knew the area."
Cons: "I can't complain about anything with Air New Zealand....I loved each flight with them."
Pros: "The customer service was great when I missed my flight."
Cons: "It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight."
Pros: "The fact that every possible thing was tajen 8nto account to connect us from our late arrival intetnational flight. Great team"
Pros: "The pilot would tell us as we were flying over different mountains, regions etc, and the flight was not at all crowded, and there is so much more seat space than on any domestic American flight I’ve ever flown!"
Cons: "They charged 60NZD for one small checked bag! And then I misunderstood the policy on lithium batteries and switched my power banks from carry-on to checked bag and they confiscated them. So there goes that."
Pros: "The people and the service were top notch. I fly on numerous carriers and overall AirNZ has been my favorite, hands down, primarily because of the helpful kind friendly staff."
Cons: "Disembarking down onto the tarmac, and being made to stand out there for about 5 minutes (supposedly for safety's sake) while another plane was being pushed out from the next gate, all the while breathing in the choking nauseating jet exhaust fumes while our own plane was idling."
Pros: "Everything! It's Air NZ!"
Pros: "The crew was super nice and so accommodating. They were all quickly available during the entire 14 hour flight, and always had a smile. I thought the food was nice as well, and there were so many entertainment options."
Cons: "Having a bit more room during such a long flight would have been nice!"
Pros: "The seat and leg space, blankets and pillows. Good dinner and breakfast and great sleep between"
Cons: "Engine noise at times drowned out the sound system"
Pros: "Smooth operation once onboard"
Cons: "Boarding sequence mix-up"
Cons: "The middle seats need to go back to 3 not 4. It would have made it a much more comfortable flight(since it was a non stop from Heathrow to LA)."
Pros: "Flight was on time, airplane was clean, flight attendants friendly and attentive. Very pleasant flying experience"
Cons: "Someone sitting in my seat already!"
Pros: "Really quite comfortable seat and space wise Good to see entertainment still in the back seat"
Cons: "Having to pick up our bags and going through customs was horrible and stressful. Bags coming off the flight last made the customs line very long, after going through customs couldn't find where to check our bags on to Queenstown, finally found the the automatic check-in, too late only one person to help. So late had to walk to the domestic terimal, in a hurry. Finally found the check-in, checked all 3 bags, arrived in Queenstown, only two came in."
Cons: "We were booked on a 7 a.m. flight Wednesday morning. We arrived from Syndney the night before and wanted to make sure we were set for the early morning flight so went to an Air NZ information desk to get boarding pass. The agent printed out an e-ticket and said we were good to go. We arrived an hour and a half early to the gate, with our carry on bags as we have done all over the world. We heard an announcement about bags needing to be checked and assumed ours would be gate checked if needed (as anywhere else in the world). The gate agent didn't arrive til 20 minutes before the flight and told us we DIDN'T have a boarding pass and needed to return to the ticket agent and check our bags. By the time we ran back to the ticket agent we were told it was too late to check our bags. We had to pay $100 more a piece to fly LATER through Christ Church. We were on our way to meet our kids for vacation and ended up losing a day and $200 additional dollars because we were given inaccurate information by the Air New Zealand info desk."
Pros: "The service was great and the seats had a lot of leg room. Very easy to check in online and drop bags at the airport."
Cons: "The wine was delicious and I wanted more"
Pros: "Food, space, service. Arrived much more rested than in economy."
Flight was onetime plane was clean and the staff was courteous.
The absolute best in service and comfort.
At Cairo air port when we were checking the officer asked about documents that proof we were injected against karona which is not required fortunately we have them and showed him then he processed the boarding pass
Liked food. Service could have been better. More water trips would have been good.
Pros: "The Cabin crew was amazing, the ICE entertainment has many options of movies and programs, the flight was smooth to Singapore."
Cons: "Keep the good work."
Pros: "Everything went very well. The staff were the nicest most helpful people ever. Great food too."
Pros: "Emirates is the best airline I have traveled with. The Dubai Lounge and general service is just outstanding"
Pros: "Great crew and entertainment"
Cons: "Business class seems to have slipped..... A little more cramped and not quite as comfortable.... (might be me getting old"
Pros: "Seats weren’t all that comfortable."
Cons: "Service and meals were good."
Pros: "Good food friendly staff"
Pros: "We went almost 4hours without water served"
Pros: "New plane, 380 i think, so everything worked well"
Cons: "This seem kaotic, people don't listen, staff send over it"
Pros: "Entertainment and great inflight staff service."
Cons: "Food needs a bit more innovation."
Pros: "good entertainment, great staff"
Cons: "plane a little older, but all in, it was fine"
Pros: "the crew are nice"
Cons: "food limited selection"
Pros: "All of the above"
Cons: "Nothing that i didn't like"
Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
Pros: "The comfort ,food"
Cons: "Crew was not polite and had an attitude when requests was made."
Pros: "Need a little more leg room. Staff made sure the toilets were clean."
Cons: "No footrest."
Pros: "A footrest would make the flight perfect."
Cons: "No footrest. Legs got tired. Felt like lifting them up."
Cons: "the boarding process was awful. they called for people to go into the pregate area at and the plane had not yet arrived. once in the pregate area the is no access to food or water and you cannot bring in a bottle of water from the terminal"
Pros: "Food and beverage choices were excellent!"
Cons: "Boarding at JFK was delayed a lot and not properly handled. I was in Business class, still there was no information about what would happen when. Onboard, the TV (ICE) and internet were struggling to keep up with user demand. Did not load or connect sometimes. Different crew members had same standard answer - try later. While sleeping in Business class, I was woken up twice by a rude crew member (Velma Ndubi). She even refused to tell me her name because she did not want me to complain. Her attitude ruined the flight for me."
Pros: "Quick boarding, on time, nice amenities near the gate."
Cons: "The menu had a vegetarian and a chicken option, but when the trolley came around, they only had vegetarian options. We were in the fourth or fifth row from the front (in Economy), so it's surprising if they ran out of the chicken option that early."
Pros: "Food, entertainment and timely flights"
Cons: "Very poor planning/organizing , as we starved after boarding the a plane because of the bad time management of the food service We also boarded very late in Abu Dhabi"
Pros: "Travelled economy and it was very good. Would love to try business class sometime. Staff excellent food very good."
Pros: "Was upgraded to 1st class which was amazing - the only thing I didn't like was it was a night flight and not long enough to enjoy it for longer!"
Pros: "Legroom and how attentive and pleasant the fight crew was."
Cons: "Kitch design, fat people should not be allocated middle section seats"
Pros: "the flight was on time"
Cons: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."
Cons: "Did not get wheelchair assistance for my dad as requested."
Cons: "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."
Pros: "Great entertainment system. Lots of leg room best airline"
Cons: "Late departure but made up time in flight"
Cons: "IAD-->DXB--?AMM; Airlines took my stroller from me before boarding the first flight to Dubai(at gate), and they gave it to me in Amman. WHen landed in DXB, There was a long walk form the plane to the gate where you can find a stroller in the airport( which is only a single stroller) and having 3 kids which does not help. Why not give strollers at gate just like all other airlines! I was prepared and had the double stroller with me! Never again on Emirates with kids!"
Pros: "Great service, good food, lots of entertainment options."
Cons: "Hard to sleep with multiple service times"
Pros: "Very comfortable and smooth ride new plane from SF to Dubail"
Cons: "Business class too expensive for individual travelers"
Pros: "- almost nothing - They arranged vegetarian food on demand."
Cons: "- Repetitive food - No one turned up when called for assistance. - late service"
Cons: "Leg space too less. Cramped seats"
Pros: "Great flight, very attentive staff, gluten free meal was not very good. At all"
Pros: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Cons: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Pros: "It was good services"
Pros: "Everything is perfect."
Pros: "Treated superbly!"
Cons: "Absolutely nothing."
Cons: "Plane was dirty, staff seemed rushed and inexperienced, soaps empty in bathroom"
Pros: "love everything about Emirates!"
Pros: "The crew were good and attentive but I couldn't help but feel they were hopelessly understaffed."
Cons: "Despite the size of the A380 seats have been crammed in so that there is no real difference in comfort between travelling on one of them or in a low cost airline such as Jetstar. Unless of course you can afford First or Business Class."
Cons: "For a flagship airline, a in seat screen should be a given. This is not a budget airline."
Pros: "Thank for the great staff"
Cons: "The chicken dish was a disappointment q"
Pros: "A lot of food was served - much more than any flight in the USA"
Pros: "Crew was super kind and friendly. Food and beverages were good as well."
Cons: "Seat space in main cabin was a little cramped. The seats themselves were a little hard."
Pros: "Love qantas airways! Such a great and safe airline."
Pros: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Cons: "I know it's an airplane, but even so, the food was astonishingly bad."
Pros: "Crew and staff were very nice. I got lucky and got the whole row to myself."
Cons: "More space in Economy, and to have the passenger in front lift up their seat during meals. It's very hard to eat with the tray down when the person in front has their seat reclined all the way back."
Pros: "Same as previous answer!"
Pros: "Suberb crew. Not obsequious, just helpful with good anticipation."
Pros: "Always an enjoyable flight with a happy crew and comfortable flight"
Cons: "Alot of the check-in consoles were closed when we got to Brisbane which is the only way to check if you can't do it on line."
Pros: "Slightly wider seats"
Pros: "It got me from b to c"
Cons: "Significantly delayed hoarding for non technical reasons. Food was decidedly average. Seat pitch is just tolerable."
Cons: "I was seated in business class - the attendant gave my special order food to another guest and gave me something else instead. I could have gotten very ill from this, and notified the flight attendant who shrugged it off and walked off."
Pros: "Seat comfort amenities crew"
Cons: "No vegan meal options"
Pros: "Flight crew is great"
Cons: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."
Pros: "Qantas is a good reliable Airline, fleet of 747-400 getting a bit old. Too bad they will retire those costly planes as I have good memories going 20 times to Australia. Bring on the newer generation Boeing 787 dreamliners."
Cons: "Waiting at Brisbane Airport to fix the AC."
Pros: "Was traveling with my 1yr old and my in-laws. Crew could not have made it a more comfortable journey."
Pros: "Friendly efficient service. Lots of smiles. Food was great. Very comfortable seating"
Cons: "Toilet was very cramped USB charging plug not working. Pretty average range of movies."
Pros: "Qantas is always a great choice. Good food and service."
Cons: "Our bags were put on the wrong belt and we didn't receive them for over an hour."
Cons: "Flight delayed no updates in lounge then was rung to ask where i was as bostding closed. Told girl on phone on way bit thete was no flight status on tv in lounge... basically didnt believe me.. rude!!"
Cons: "The flight was canceled, after 5 hours of waiting for updates. So we are still stuck in Sydney."
Pros: "Delay on LAX to bNE was too late for us to make the connection. And our bags were lost as a result."
Cons: "Really unnecessary delays."
Cons: "i missed mt plane because i i forgot my passport!!!"
Pros: "Qantas provides a nice welcome when your board domestic flights in Australia like the one we took today between Brisbane and Sydney not just on their international flights. They greet you when you board, don't feel like a number like domestic flights in the USA be it American, Delta, United, or one of the others. They provide free premier movie access, serve a nice warm meal and drink, and make you feel welcomed - Keep up the great work Qantas, you could give the USA airlines lessons on how to treat passengers."
Cons: "Service was poor."
Cons: "Over all service was poor. TVs weren't working either."
Pros: "Service always attentive and genuine"
Cons: "Food was not as good as previous Qantas flights. Probably because it was catering to American crowd."
Pros: "No issues."
Pros: "Flight was comfortable, in flight entertainment was good, food was good"
Cons: "Great gluten free options! Thank you!"
Cons: "Flight delayed by 2 hours so I missed my connecting flight home. Had to wait at LA airport for 8 hours to catch another flight. Flight to sydney on August 26th was also 2 hours late leaving LA. My experience is not good."
Pros: "I like food and service of crew members"
Cons: "Yes I like it"
Pros: "I don't injure about anyone else but when I fly such long distances you get anxious over being cared for. Stewards were great, food was great and plenty of it. Anything you needed just let them online and they will accommodate"
Cons: "We were delayed due to wheel problems which ultimately affected my connecting flight. Missed the flight"
Pros: "Service and food was pretty good."
Cons: "Didn't care for the movie selection. Not much of a variety."
Pros: "Easy boarding. Good seats. Good entertainment."
Cons: "Qantas seems to be notorious late. This flight was no exception. The food was terrible. They called it a pulled pork sandwich. Jikes. Very crowded"
Pros: "Complimentary meals/snacks, socks, toothbrushes, eye masks, blankets and pillows"
Cons: "The wing in the Brisbane terminal had no charging stations and only two toilet stalls in the women's bathroom."
Cons: "The flight was delayed by one hour. Because I had to collect my carry-on bag, I missed my connection by 8 minutes. I was re-booked on another flight and was five hours late getting home"
Pros: "I loved the food and snacks and the endless selection of movies and music"
Cons: "Leg space could be a bit better. When people put there seat back the back of their head was right in my face and so I had to recline mine back Hahaha"
Pros: "Everything was on time with very good service."
Pros: "Surprised they served breakfast on short haul flight. Check in easy."
Cons: "Was seated in the center section and after getting settled and buckled in I kept smelling vomit and realized the seatbelt had dried vomit all over it. I couldn't get the flight attendant to help and finally got their attention and was told they couldn't do anything until after we were in the air. I was moved away from my family to another center seat. The flight had many open seats and we should have been kept together."
Cons: "I was surprised that we were flying a different carrier than Emirates"
Pros: "Need new planes"
Cons: "Qantas didn't help at all with my missed domestic connection between LAX and ATL. Nothing."
Pros: "They serve drinks and snacks, which is over two nights these days the entertainment was good, and the seating was average."
Cons: "We have a layover in Brisbane. It would've been nice to have a direct flight from Cairns to Auckland"
Pros: "Friendly crew members. Departure time & arrival times were very accurate. Luggage was handled properly."
Cons: "Food taste was mediocre. Menu seemed to have a long list but delivered food did not match. No USB port or Electrical outlets to charge cell phones & Laptops."
Pros: "Qantas service was certainly up to standard."
Cons: "The 747 we flew was older and noisy. Our trip to Sydney from LAX was aboard an Airbus A-380 ... much quieter, roomier, and equipped with the latest technology."
Pros: "Qantus flights were great, really appretiated the extra care they took in ensuring we made our connecting flights after delays and then compensated us for American Airlines stuff up with our luggage."
Cons: "Tray was filthy dirty from previous passenger. Not acceptible amid the current Coronavirus pandemic. Paid $600 for ticket. Plane was changed to a smaller model with no entertainment system."
Pros: "Always great crew but the 737-800 is too cramped for east-west flights and hardly any leg room."
Cons: "Larger less cramped jet. Toilets at rear and everytime someone tried to move around a guy standing in aisle next to me talking to another passenger i got hit. After about the 3rd time i almost landed in the back of the seat infront of me. I had words and he moved. Couldnt put seat back as not enough room. Got off jet with neck cramped...got on jet via rear door after walk and wait about 10 minutes on hot tarnac with sun belting into back of the unfortunate rear seaters...hostess apologised but i felt sorry for any older/ sick people. We were cooking on a hot plate like prawns !!!"
Cons: "A bigger, more comfortable aircraft"
Cons: "I went online to put that I needed gluten free food and when everyone else was getting their food I was told no gluten free food on domestic flights so I got no food. You need to take that option off of your website if you don’t intend to serve people with celiac."
Pros: "Short flight, and getting a meal made it go faster"
Cons: "Can’t really think of anything"
Cons: "great water service"
Pros: "Extra legroom (economy x) was well worth it as I had knee surgery the day prior. Ground staff and crew very helpful assisting me as I was on crutches. Excellent service."
Pros: "The crew were excellent. Seating was comfortable."
Pros: "Crapped seats too close. Seat belts too short."
Cons: "Eye mark not provided."
Pros: "Seats very uncomfortable No leg room"
Cons: "Better seat bottom & seat back to short & Badly configured for taller people Not enough leg room !!!"
Cons: "despite being an international flight, there was no charging station in the gate or on the plane the food was subpar to competing airlines that fly the same route serious lack of entertainment options again despite being an international flight"
Cons: "Horrible service. Flight cancelled. Delayed by 30h. Will never travel Virgin Australia again"
Pros: "Crew fantastic Very comfortable"
Pros: "Crew work very hard and are very pleasant."
Cons: "Crew asking borderline rude questions, e.g., didn’t you hear..."
Pros: "Delhi to Singapore all Gud . Singapore’s to Perth all Gud but after Perth to broome no wheel chair access was provided"
Pros: "Director flight at a good time"
Pros: "Fast flight"
Cons: "Delayed departure due to headwinds for incoming aircraft"
Cons: "Glad to have an isle seat"
Pros: "Nice ppl"
Cons: "Nothing it was great!"
Pros: "Free entertainment was a pleasant surprise. Luggage check-in was another, my luggage made it from Perth to Queenstown even though the 2 fights were separate bookings and changed from Virgin to Air New Zealand."
Cons: "NO legroom. Thank God for the short (3.5 hrs) flight. Tall people are definitely being discriminated against if we have to pay more for equivalent comfort."
Pros: "The coke"
Cons: "Not bloody much. I'm passed I'm not with my wife now"
Pros: "We arrived safely and on time"
Cons: "This was the only airline you had to pay for a soft drink."
Pros: "Everything was GREAT"
Pros: "The crew service was amazing. The flight attendant went the extra mile and actually put another blanket on me as I slept, which was a comforting extra touch. This was in Business Class."
Cons: "For a night flight of 4 hours duration, the business class meal service should be express, to maximize opportunity to sleep."
Pros: "Crew very welcoming and helpful"
Cons: "Older seats mean less comfort for such a long flight"
Pros: "The crew were friendly"
Cons: "The plane was freezing and no entertainment"
Pros: "Economy is most often how I connect. Certainty felt a little more upgraded this flight"
Cons: "Efficiency, schedule retained, in flight entertainment."
Pros: "I like that the plane landed safely. The crew on the plane were nice and the food was good for airplane food. There seemed to be an abundance of entertainment options but I was working so didn't really get a chance to use them. Staff on board the plane and on board experience was great."
Cons: "The people who were working at the front desk at check in seemed to be very inconvenienced by the fact I was checking into my flight, which seems like it's supposed to be their jobs, if I'm not mistaken. I had golf clubs and was told to wait at a desk were I stood for 10 mins while a woman looked at the computer, not looking up from it in the whole time. There was another lady checking clubs too, and you would thing it was the fist time they had ever had to check golf clubs into a flight; I assume that's not true."
Pros: "Service was great, aircraft okay"
Cons: "Would have liked a charging point on such a long flight."
Pros: "several options for lunch, new terminal in perth, friendly crew, comfortable chair, good entertainment selection, on time"
Pros: "High degree of professionalism and friendly service."
Pros: "VA ticketing representatives were as helpful as they could be once we figured out why my reservation wasn't popping up. They let me know BYOjet had charged me, but had not yet paid VA for my flight to Sydney so my reservation was on hold and I needed to contact BYOjet."
Cons: "BYOjet charged my card $1300 but cancelled my reservation because they needed card authorization (which they did not notify me!) After going back and forth with BYOjet for 72 minutes I ended up having to purchase a seperate ticket at the VA counter for $299 because BYOjet has the WORST customer service ever."
Cons: "Virgin bumped my family (myself, wife, 11yo son) from flight due to a downsize in aircraft. Only notification was email at 11pm previous evening, which we didn't see. We arrived at airport to find out we were ticketed on flight leaving 10:55PM rather than 11:35AM, and new flight routed through Sydney rather than non-stop. Virgin offered no compensation for getting us to Melbourne a day late on a worse flight. Would not pay for hotel for a stay overnight in Perth to take alternative flight in morning."
Cons: "rude check in staff poor safety issues no comms when diverted to another airport damaged luggage AGAIN..."
Cons: "Vegetarian option and hot food very important especially for elderly people."
Pros: "Staff were courteous. Plane was clean and on time. Luggage came off in a timely manner."
Cons: "Same entertainment choices to/from flights. Not very good up to date choices of films. Food was abominable. What happened to serving trays with an assortment of goodies? Food portion was incredibly small. On long flights across country it would be nice to have built in screens for movies."
Cons: "no entertainment only back lab was available long ques i only fly virgin at least 6 x times a year"
Pros: "On time departure"
Cons: "Beef dish was mainly rice with insufficient meat or gravy to flavour the rice and there were no vegetables. Entertainment selection was of little choice with documentaries that were not only unsuitable for children but in my opinion unsatisfactory for adults."
Cons: "TVE information they sent me to the email about the airport terminal was confusing: there is not terminal D un perth airport."
Pros: "Fantastic service!"
Cons: "Delay was not appreciated with a fidgety 2 year old"
Pros: "Automatic check-in was really easy to use and everything worked very well and looked modern and stylish. Flight was great, very smooth, good service and the airplane was in great condition. Luggage arrived on the belt very quick after landing."
Cons: "WiFi on airplane did not work."
Cons: "There was no in flight entertainment system and no WiFi. No food onboard. No credit card use. All soft drinks were purchase only. Cheap and nasty airline. Onboard Crew are miserable, ground crew just as miserable. Won't use again."
Pros: "Food was good and service excellent as was entertainment"
Cons: "Just cold air conditioning. My feet froze"
The second baggage should be free
For the good name of Latam,next time don’t make any change into the itenerary of yours next clients,becouse my wife 87 years old, was devastated with the change, that you did with us in the flight 4090 of august 27 to august 28/2022. We wish in the future you , as Latam, you are going to cut those type of change you did for us. Thank you. Antonio & Francisca Rodas from Alberta, Canada.
Almost nothing to eat, an airplane from the 1990's without an usb port to charge devices, and besides, my luggage came out with a broken wheel.
Kayak has not issued me a ticket for my second leg. And no one responds to me. Horrible service never again.
An old plane, with entertainment wifi failures, cold sandwich.
The flight crew was nice,
It will be better if Latam will love to tell us when they made changes in my itenary. I feel that my itenary was change to however they like instead of how we arrange when I purchase my ticket. I have two elder people with me and i did not like that we have to split to be able to get home. The counter people does not know how fix situation and don't understand reasons.we wanted to board the plabe together as we purchase the ticket. i dont know why my ticket was the itenary the same as when we left to Peru. I feel that what I choose was not acceptable that.my itenary could be change to however Latam wants to do. That is very not nice and not restpetful to my wishes. Please call us for an apology and maybe a refund for all that we have to go to. My bag is also not get the destinatiin to Jfk.
I was stolen! They opened my suitcase and stole me. Now I would like to know how to report it. Please help me!
Cons: "They had no sandwiches for sale! No entertainment"
Cons: "They always on time"
Pros: "Flight on time Departure & arrival"
Cons: "Two seats in every set of rows"
Pros: "Very attentive and friendly personnel; efficient and timely boarding: surprisingly good meals"
Pros: "Fast check in, friendly staff, left earlier"
Cons: "Chairs (knees in back)"
Pros: "Everything was amazing."
Cons: "The service and food excellent!!"
Cons: "Overall a good experience."
Pros: "latam airlines only wants your money, if you miss your flight they will book your seat to someone else, you will be stranded, and they will not reschedule or refund. i now live in the airpot and I sold my car for this and I just want to die now"
Cons: "less ignorant/greedy management"
Pros: "Amazing service from every staff member I met! Super polite and professional! A shout to Adriana and Matheus for making me feel so welcome!! Thank you and the whole crew for a great experience!"
Cons: "It was great!"
Cons: "Person behind my seat was kiking! Luggage took for ever to be deliver."
Pros: "I LIKE EVERYTHING ON THE FLIGHT"
Pros: "Flight attendants were very polite and the personal entertainment screens were great!"
Pros: "Flight was on time crew was friendly and professional"
Cons: "Seat pitch was very tight, more like a budget airline, but the flight was short so OK"
Cons: "Delayed more than 4 hours and I couldn’t get to my next connections. And they didn’t give us a good solution and they gaved me wrong advice and at the end they wasn’t successful on assisting any request that you did"
Pros: "The individual who helped us rearrange flights in Lima was very helpful."
Cons: "The original flight was cancelled the morning of the flight. Caused issues with an added overnight stay and time to reschedule everything."
Pros: "Pretty much everything other than the fact we had to return to Santiago two hours into the flight for mechanical issues. On the upside, they had a plane and crew ready to go when we returned to Santiago"
Cons: "The turn around resulting Ina five hour delay"
Pros: "The flight was comfortable and enjoyable."
Pros: "Comfortable seats."
Cons: "Food and drink service not given. There was no turbulence to justify this failure, and flight was over an hour long, allowing sufficient time to provide it. Poor communication of departure delay."
Cons: "Arriving in SCL on an international flight is the pits. Avoid"
Pros: "LAN moved to departure gate five minutes before scheduled Board Time from downstairs shuttle bus to plane, to a walk on gate to plane."
Cons: "Original schedule pulled in one day due to Hurricane Irma cancellation/rebook from MIA to SCL. LAN wanted $280US to change ticket. I paid $160US for ticket originally. No sympathy from LAN for hurricane impacted travelors. Extremely poor customer relations!!"
Cons: "Delayed by 3 hours"
Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
Pros: "Customer service"
Cons: "No leg room, seats go back too far"
Pros: "Ok food."
Cons: "I cant even fit my actual problem in his box but point it ill never travel with them ever again. Noone was able to help me when i needed to change my tickets noone knew what they were talking about and everyone you talk to gives you false/different information."
Pros: "flight hostess attention"
Pros: "Flight schedule, inflight service and food in couch was amazingly the best I had in a long time. The entertainment was delightful. The telephone service for questions, while in Peru, was terrible. My flight reservation number was changed and I needed to talk to someone. I had to call the States help line instead of the local number which had a non working automated answering menu."
Pros: "They gave me and exit row."
Cons: "Turbulence, but that wasn't their fault."
Pros: "Gave good snacks"
Cons: "Annnouncements weren't clear in English or Spanish only in Portuguese"
Pros: "Absolutely everything about the flight: on time, attentive and friendly flight attendant, clean bathrooms, fast luggage return."
Cons: "It took 40min to drop my bags off after having done web check in. There were only 4 people in front of me. Terribly system for check in and bag drop but everything else was great so I could overlook this in the future. Just plan for it."
Pros: "I liked the spaciousness and services of the 787 I liked the curteous and generous service of the crew I liked the boarding and deplaning I will consider using LATAM in my long-distance overseas travel"
Pros: "I liked the service. On time leaving. And on time arrival. Luggage was ther. No lost luggage. I would do it again for sure."
Cons: "I didn't like boarding procedure. But overall not bad"
Pros: "The steward/ stewardesses always great."
Cons: "Tasteless food except for the desserts."
Pros: "Nice crew, helpful and friendly"
Cons: "Late boarding, no television or personal entertainment options, food was not so good."
Pros: "Everyone was very friendly and the fight was comfortable."
Cons: "No complaints."
Cons: "Food was horrible. Justo a sort of cupcake as breakfast."
Pros: "IFE on demand"
Cons: "Airline switched our seats, despite having chosen them 48 hours before. Also, they stopped serving beer and chicha. Flight had a 30 min delay."
Pros: "Nice new 787 service was very good They don't make you stay in your seat. You can get up and walk around"
Pros: "Smooth ride no issues, I did not have anything bad to sat - the airport was lovely"
Cons: "Boarding was late and we left late but still got there on time"