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Pros: Check-in was smooth and quick.

Cons: Cabin service was basic for business class. The cabin crew never came to see us again after lunch was served.

Pros: It was a full flight and all went smoothly

Cons: It could have been on time bu these things happen

Cons: If the boarding time had remained unchanged and there was more legroom

Cons: tv entertainment,i wish i had realised that there was no TV for the children. .

Pros: Hasn’t occurred yet

Cons: Hasn’t occurred yet

Cons: Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline.

Cons: The snack were very simple. They don't communicate properly all the different snack options.

Pros: The crew was wonderful, very hospitable and friendly.

Cons: The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs.

Pros: Smooth boarding process and friendly crew

Cons: Buy luggage online! When we bought our tickets, the price per bag online was $15-25 pending the weight and size of the bags for checked luggage. Most airlines give you one checked bag for free, but whatever. $50 for two bags is not a huge deal. What I didn't know, and they didn't specify, is that was the online only price. When I got to the airport, they quoted me $225 for 2 bags! 225!! Both bags were around 40lbs each. Then they told us that if each bag weighed 6lbs less, the price would be $120. Let's just say our carryons ended up getting packed to the brim... And they still charged us $120. Ridiculous.

Pros: Nothing from special services and checkin

Cons: We had 8 flights booked and requested 2 wheel chairs and 1 checked bag for each passenger for each flight. We had no problem with other airlines. We were told by the Jetstar employee on the flight from from Auckland that there was no checked baggsge requested Not likely from our end because we had 8 flights in a 3 week period. We had our bags weighed at special services and was told we were limited to 15 kg for a checked bag. One bag supposedly weighed on that scale 17.6 kg but the same bag showed it weighed 13.9 kg when we checked it in. We were forced to pay $70 per bag for a total of $140. We need a refundnd immediately. Funny, on the return trip to Auckland our tickets showed 1 checked bag per passenger and we'were limited to 20 kg per bag on Jetstar. How can an airline operate this way. Your survey is ridiculous because you ask for ratings on nonapplicable items. .

Pros: Not much

Cons: First and last time I will ever fly with Jetstar. Flight delayed 2 hours. Flight 30 minutes late taking off. Cramped as H.E double L. Circled around the southern alps with a warning that we may not be able to land in Queenstown due to the hot conditions. Eventually announced they definitely couldn't land in Queenstown and would divert. Spent an hour on the tarmac in Christchurch and finally announced it was cool enough to land in Queenstown. Arrived 7 hours after the booked arrival time, along with a further 2.5 hours drive home. Missed a planned social function. Never, ever again. Even if they offered free flights. NEVER.

Pros: Crew always happy and polite.

Cons: all travellers were polite this trip, which I’m sure was appreciated by the crew.

Pros: It was a full flight and all went smoothly

Cons: It could have been on time bu these things happen

Cons: May be offered water to everyone.

Pros: Last flight of the evening with all perishable meals at half price.

Pros: Crew was great - boarding was efficient and on time

Cons: Seats are not comfortable/ergonomic, all movies, tv, games and everything is for purchase - it would be nice to have some free options. Also - no complimentary beverage/snack service.

Cons: Baggage and seating policy.

Cons: We were charged $225 nzd for our luggage at the airport which was much more than our plane tickets.

Pros: We were given delay updates regularly, even when the delay time remained consistent.

Cons: We had to empty our water bottles prior to getting on board which felt like a waste of resources. If it is necessary to do so, maybe it would be beneficial for the staff to let us know why we have to dump clean water down the drain.

Cons: Baggage policies were not clear. I thought you got one carry on and one checked bag up to 20 kg. But then when checking in online, it appeared you needed to pay for baggage based on weight. I tried to do it online, but wouldn't accept my payment. Got to airport, long line, tried to use kiosk to complete check in, wouldn't allow me to. Waited in line, only to be told I had a payment due and had to go to service desk. My friend was checking in with me, and did not have to pay for luggage. Meanwhile the gate agent changed her mind, said she could accept my payment there, then we had to go through the exercise of lightening our carry ons (which we had made heavier to avoid excess baggage fee). So I ended up paying for bags, friend did not, yet we had the same bags/weights. Flight was delayed 15 minutes per the kiosk, when asked gate agent, she said it was not, but in reality it was. not a pleasant experience, policies not clear and not uniformly enforced. Flight itself was ok. I probably will not fly Jetstar again.

Cons: Terrible customer service.

Pros: Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight.

Cons: Nothing

Cons: Terrible service and all around outcome. Would not fly Air New Zealand again

Cons: Very nice services

Cons: Cramped

Pros: They cancelled return flight and were rude when I tried to rebook; they also weigh luggage and charge extra; had one kind agent who helped; won’t fly again and won’t use cheap flights

Pros: The check-in was fast and either the plane aboard.

Cons: Not everybody on plane got service. We have waited on the plane for like 30 minutes for the plane start his way

Cons: A little more leg room

Pros: I really liked how instructions were said clearly with visuals, in particular, the video at the start of the flight. It brought a sense of relief and wonder. I enjoyed the lunch I had too. The lamb curry is sublime. I would have it every day to be honest. I was also lucky that I had passengers who sat next to me, who were kind and lovely.

Cons: Only the take off from the flight. It made me dizzy and nautious.

Pros: The service was great and the seats had a lot of leg room. Very easy to check in online and drop bags at the airport.

Cons: The wine was delicious and I wanted more

Pros: Flight was on time, airplane was clean, flight attendants friendly and attentive. Very pleasant flying experience

Pros: Punctuality. Confortable plane.

Cons: tv entertainment,i wish i had realised that there was no TV for the children. .

Cons: plane was over an hr late due to tire needing changing. Staff we unapologetic about it.

Pros: Seats were fairly comfy

Cons: Who eats mandarins on a plane i ask you???

Pros: Arrived ahead of schedule

Pros: Everything

Cons: Someone sitting in my seat already!

Pros: Everything

Pros: I liked sleeping for 10 hrs & arriving in AKL ready to roll!

Cons: I paid for seats, but there is no record of my purchase at NZ air.

Cons: Having to pick up our bags and going through customs was horrible and stressful. Bags coming off the flight last made the customs line very long, after going through customs couldn't find where to check our bags on to Queenstown, finally found the the automatic check-in, too late only one person to help. So late had to walk to the domestic terimal, in a hurry. Finally found the check-in, checked all 3 bags, arrived in Queenstown, only two came in.

Pros: Value

Cons: Baggage fees, but that is to be expected now

Pros: Not but that stood out that was good. The crew es nice.

Cons: The seats are quite uncomfortable and everything including water is at an additional cost. The baggage is extra unless you are just taking the clothes on you back.

Pros: Jetstar notified 2 hour delay and when we reached airport after 2 hours they said flight is cancelled. We had to go to Auckland anyways to catch international flight next day morning. They refused to pay for alternate flights with other airline. It was a Terrible experience. Will never use Jetstar again.

Pros: Cheap.

Cons: No free checked bags. No free drinks - not even water. Limited weight for carryon bags. Choosing a seat costs extra money.

Pros: Nothing from special services and checkin

Cons: We had 8 flights booked and requested 2 wheel chairs and 1 checked bag for each passenger for each flight. We had no problem with other airlines. We were told by the Jetstar employee on the flight from from Auckland that there was no checked baggsge requested Not likely from our end because we had 8 flights in a 3 week period. We had our bags weighed at special services and was told we were limited to 15 kg for a checked bag. One bag supposedly weighed on that scale 17.6 kg but the same bag showed it weighed 13.9 kg when we checked it in. We were forced to pay $70 per bag for a total of $140. We need a refundnd immediately. Funny, on the return trip to Auckland our tickets showed 1 checked bag per passenger and we'were limited to 20 kg per bag on Jetstar. How can an airline operate this way. Your survey is ridiculous because you ask for ratings on nonapplicable items. .

Pros: Direct flight to Queenstown

Cons: This airline has cheap fares but beware of the extras. It took a while for me to figure out their baggage policy and fees. If you don't pay for baggage ahead of time it will cost a lot at the airport Also, no complementary beverage Everything costs extra on this airline even ana

Cons: Baggage policies were not clear. I thought you got one carry on and one checked bag up to 20 kg. But then when checking in online, it appeared you needed to pay for baggage based on weight. I tried to do it online, but wouldn't accept my payment. Got to airport, long line, tried to use kiosk to complete check in, wouldn't allow me to. Waited in line, only to be told I had a payment due and had to go to service desk. My friend was checking in with me, and did not have to pay for luggage. Meanwhile the gate agent changed her mind, said she could accept my payment there, then we had to go through the exercise of lightening our carry ons (which we had made heavier to avoid excess baggage fee). So I ended up paying for bags, friend did not, yet we had the same bags/weights. Flight was delayed 15 minutes per the kiosk, when asked gate agent, she said it was not, but in reality it was. not a pleasant experience, policies not clear and not uniformly enforced. Flight itself was ok. I probably will not fly Jetstar again.

Cons: I had to claim my bag between Jetstar flights and then go through security again to my second leg....I flew from Hobart to Auckland today. So at Melbourne I spent several hours in the process Of going to claim my bag, going through security again and rechecking it. Horror...terrible experience. I will never fly Jetstar again....they do not transfer bags between the flights on their own airlines which I booked under the same ticket.

Pros: Entertainment and service was outstanding.

Cons: I could have used more leg room.

Pros: See previous notes.

Cons: See previous notes.

Pros: I really liked how instructions were said clearly with visuals, in particular, the video at the start of the flight. It brought a sense of relief and wonder. I enjoyed the lunch I had too. The lamb curry is sublime. I would have it every day to be honest. I was also lucky that I had passengers who sat next to me, who were kind and lovely.

Cons: Only the take off from the flight. It made me dizzy and nautious.

Pros: The crew on air New Zealand was absolutely amazing. Amazing customer service, makes me always want to fly with air New Zealand.

Cons: I had no heads up that New Zealand required an app downloaded and a government check before you can travel to New Zealand. Because of this, I had to download the app at the airport, and because it can take up to 72 hours for the NZ gov to approve your app, I almost missed my flight. Would have appreciated 72 hours notice of this new rule.

Pros: Smooth quick flight!

Cons: Wish we had known you don't even get a free cup of soda, water, or coffee.. But a short flight so was ok... No frills, cramped, but ok for a short trip! (husband is 6.1 feet and couldn't put knees together in front of him)

Pros: check in quik; flight early; decent price

Cons: very cramped; no frills

Pros: no amazing crew and no warm and fuzzies

Cons: Pre bought meals and wasn't permitted hot chocolate for children. Eventually given and nothing said. On the journey over hot choc offered. Not a big deal. I think you fall down in customer service by not supplying a little like coffee and hot choc and a free snack. Possably will avoid flying Jetstar again. Service is paramount. And no entertainment available because it wasnt a long haul just a short haul though international. Mmmmm no to Jetstar i feel. I own a resort and i know what customer service must feel like.

Cons: A little more leg room

Pros: Entertainment and board WiFi excellent

Cons: Boarding was a surprise, at least 200 m walking in the light rain, no previous warning.

Pros: The customer service was great when I missed my flight.

Cons: It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight.

Cons: Terrible customer service.

Pros: The crew, the food, overall experience was great!

Cons: Use less plastic

Pros: Seat not very wide

Cons: Screaming kids in business & just behind business

Cons: The crew wasn’t very friendly.

Pros: Arrived ahead of schedule

Pros: Check-in was amazing, kudos to the reception crew

Pros: The crew on air New Zealand was absolutely amazing. Amazing customer service, makes me always want to fly with air New Zealand.

Cons: I had no heads up that New Zealand required an app downloaded and a government check before you can travel to New Zealand. Because of this, I had to download the app at the airport, and because it can take up to 72 hours for the NZ gov to approve your app, I almost missed my flight. Would have appreciated 72 hours notice of this new rule.

Pros: The people and the service were top notch. I fly on numerous carriers and overall AirNZ has been my favorite, hands down, primarily because of the helpful kind friendly staff.

Cons: Disembarking down onto the tarmac, and being made to stand out there for about 5 minutes (supposedly for safety's sake) while another plane was being pushed out from the next gate, all the while breathing in the choking nauseating jet exhaust fumes while our own plane was idling.

Pros: Not much

Cons: The seat I had booked and was confirrmed was not available, double booked.

Cons: Breakfast was not tasty. Options could have been better.

Cons: A little more leg room

Pros: Timeliness of flight.

Cons: Seats too cramped.

Cons: Airline lost our bags on way to Australia so we had to buy extra clothing and personal items while here. Then airline charges us $65 because our bags are overweight with the things we had to buy because of lost bags.

Cons: Baggage and seating policy.

Pros: Everything. Air NZ has the best Premium Economy class in the sky.

Cons: All good.

Pros: Comfortable seats

Pros: Very helpful in getting on board luggage stowed, attractive interior

Cons: Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight.

Pros: I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane.

Cons: No issues that caused us any problems.

Pros: It was all on time. A good flight.

Pros: Just as same as what I expexted as a LCC.

Cons: Flight was delayed and additional baggage charge was non-refundable.

Pros: Not much

Cons: First and last time I will ever fly with Jetstar. Flight delayed 2 hours. Flight 30 minutes late taking off. Cramped as H.E double L. Circled around the southern alps with a warning that we may not be able to land in Queenstown due to the hot conditions. Eventually announced they definitely couldn't land in Queenstown and would divert. Spent an hour on the tarmac in Christchurch and finally announced it was cool enough to land in Queenstown. Arrived 7 hours after the booked arrival time, along with a further 2.5 hours drive home. Missed a planned social function. Never, ever again. Even if they offered free flights. NEVER.

Pros: Easy check in, on time flight

Cons: Had to pay for snack or drink Had to pay to check bag, could carry-on roller bag