Once I was on the plain it was excellent When I checked I. I didn’t think it is Proffesional to call someone’s name on the intercom and change their seats without even letting them know why ! I could not check in online - WHY we live in a first world country . I couldn’t pick my seat - also why? Train your staff to ASKED customers if it is ok to change their seats just before a flight. It was dishonest to ask my passport , take my boarding pass and print a new one and hoping I wouldn’t see . When I saw what is busy to happen I was VERY upset. I said “ Are you changing my seat number?” Only then they said yes . What’s up with that . If it wasn’t for the experience and incident I would have give AIR New Zealand a 5 star rating . But now I have to warn my American friend to reconsider flying Air NZ .
No refunds for flights that I could not take due to Covid restrictions
Pros: "Comfortable seats."
Pros: "You get what you pay for. Can't complain."
Pros: "Great crew and counter staffing. Only took about 10 minutes to get my ticket and half of that was due to some snag with the NZ visa details."
Pros: "Entertainment and board WiFi excellent"
Cons: "Boarding was a surprise, at least 200 m walking in the light rain, no previous warning."
Pros: "Hasn’t occurred yet"
Cons: "Hasn’t occurred yet"
Pros: "Well coordinated loading of plane. Good food service. Well informed.."
Pros: "The crew was wonderful, very hospitable and friendly."
Cons: "The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs."
Pros: "Crew was okay. Nothing special but not bad."
Cons: "The WiFi didn’t work! Don’t advertise it if it is not working. Even setting it up is far too much work/confusing."
Cons: "Not being scammed on bag charges."
Cons: "I can’t be more demanding. Everything on the flight were good."
Pros: "slightly more roomy than most carriers"
Cons: "since it was a Friday during Lent, there could have been non-meat options on the meals. One lunch and one supper offered only chicken and beef both times."
Pros: "I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane."
Cons: "No issues that caused us any problems."
Cons: "Terrible customer service."
Pros: "Very friendly flight attendants"
Pros: "Good seats great staff"
Cons: "Paying for movies not impressed"
Cons: "Constant threats about weight of carryons & then didn’t check or weigh anything"
Pros: "Baggage made it all the way to Queenstown from Perth"
Cons: "Check -in staff said that there were no seats available in emergency exit rows so put us in the row in front. We couldn't recline and thete were several seats empty in the emergency exit row behind us."
Pros: "Comfortable seats"
Pros: "Air New Zealand is a great airline. They give you a lot of food and the seats seem to have a little more space between them so your knees don't hit the back of the chair!"
Pros: "Nice flight"
Cons: "That they left my luggage, 1 piece off entire flight! A brightly patterned piece! In 50 years of flying!!! Has NEVER happened! Had to spend the 1st several hours running around looking for underwear and jacket! Not a great start to vacation! And $100 nzd doesn't buy much!"
Pros: "The airport was great! Very easy access, fast check in and security. Loved the LOTR theme. Uneventful and beautiful flight."
Cons: "Everything was great"
Pros: "Air New Zealand was great, plane comfortable and the crew very nice"
Cons: "$120 to check my 12kg bag! I was outraged! Was sold a ticket that included nothing but a seat and virgin and air new Zealand were not helpful. Kayak should have been more transparent about this exhorbitant fee! I plan to raise a stink when I get back to the states. Was shocked and had no other choose but to pay!"
Pros: "same as above"
Cons: "unalbe to select seats so we were spread out"
Pros: "Quick boarding"
Cons: "Delayed for about one hour."
Pros: "Punctuality. Confortable plane."
Pros: "I got there on time"
Cons: "Staff not incredibly nice but OK. The thing that bothered me most is that if you book through KAYAK that sends you to Virgin Australia, you can’t book bag, nor buy a meal if you want. I didn’t want to meal but I did want a bag and it’s a big difference. If you do it online it’s 39 Australian dollars, but if you do it at the airport it’s AU$160. That’s just outrageous and the staff was not helpful at all"
Pros: "Friendly and helpful staff"
Cons: "No WiFi or outlets on aircraft"
Pros: "friendly staff, ease of boarding"
Pros: "I was excited to see some notorious places as we flew into Queenstown....however, I wouldn't have known the places if I hadn't been sitting next to someone that knew the area."
Cons: "I can't complain about anything with Air New Zealand....I loved each flight with them."
Pros: "The customer service was great when I missed my flight."
Cons: "It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight."
Pros: "Crew was very nice. Allowed us to change seats within our section for more comfort. Good food. Loves the USB outlet at our seats."
Cons: "Seats near bathroom were very noisy"
Pros: "Really great service from the flight crews - smiley, polite and we were served drinks twice from a 2.5 hrs flight. Entertainment program was great with better leg space. Overall it was a pleasant experience! Thanks"
Cons: "No free movies"
Pros: "The pilot would tell us as we were flying over different mountains, regions etc, and the flight was not at all crowded, and there is so much more seat space than on any domestic American flight I’ve ever flown!"
Cons: "They charged 60NZD for one small checked bag! And then I misunderstood the policy on lithium batteries and switched my power banks from carry-on to checked bag and they confiscated them. So there goes that."
Pros: "The food was very good, the movie selection was great, and the staff were friendly and caring."
Pros: "The people and the service were top notch. I fly on numerous carriers and overall AirNZ has been my favorite, hands down, primarily because of the helpful kind friendly staff."
Cons: "Disembarking down onto the tarmac, and being made to stand out there for about 5 minutes (supposedly for safety's sake) while another plane was being pushed out from the next gate, all the while breathing in the choking nauseating jet exhaust fumes while our own plane was idling."
Pros: "Everything! It's Air NZ!"
Pros: "My husbands booking was not processed correctly from the site we booked through, and we didn't notice the mistake until we were checking in. We were at the airport at least 2 1/2 hours before boarding time. The mistake could have been rectified, we were told it would need an email from Virgin to confirm and change the booking. We photographed and sent through passport details. We phoned the booing site, we phoned Virgin, we were put on hold for 25 mins while the booking site phoned Virgin - but Virgin refused to help us out! My husband was not able to board the flight - no refund, no help - and the sad part was, it wasn't for a holiday - it was to visit and help his 87yr old father-in-law who had fallen and cracked his spine. No sympathy from Virgin, VERY DISAPPOINTED!"
Pros: "Entertainment options"
Cons: "The fact that our booking through Kayak did not record we had booked luggage. We KNOW we had booked luggage. Air NZ wanted to charge us $160 each bag. Eventually BYOJet got us through to Virgin who allowed us to buy luggage for $25 per bag. Thank you Virgin for your wonderful assistance 1 1/2 hours before departure. Virgin's standard ticket has 23kg luggage included. What is the problem with a ticket bought online through agents such as BYOJet and Kayak?"
Cons: "I was not able to board flight because air new Zealand Staff would not assist."
Cons: "I was not able to pay for excess luggage online because I was told that I had to do it 48 hours in advance. I did not know I need and extra bag until the day before i left. So instead of paying the 1 dollar promotional fee advertised online i have to pay 191 dollars at the airport. That is ridiclous."
Pros: "Flight was on time, airplane was clean, flight attendants friendly and attentive. Very pleasant flying experience"
Cons: "Someone sitting in my seat already!"
Cons: "Having to pick up our bags and going through customs was horrible and stressful. Bags coming off the flight last made the customs line very long, after going through customs couldn't find where to check our bags on to Queenstown, finally found the the automatic check-in, too late only one person to help. So late had to walk to the domestic terimal, in a hurry. Finally found the check-in, checked all 3 bags, arrived in Queenstown, only two came in."
Flight was onetime plane was clean and the staff was courteous.
The absolute best in service and comfort.
At Cairo air port when we were checking the officer asked about documents that proof we were injected against karona which is not required fortunately we have them and showed him then he processed the boarding pass
Liked food. Service could have been better. More water trips would have been good.
Pros: "The Cabin crew was amazing, the ICE entertainment has many options of movies and programs, the flight was smooth to Singapore."
Cons: "Keep the good work."
Pros: "Everything went very well. The staff were the nicest most helpful people ever. Great food too."
Pros: "Emirates is the best airline I have traveled with. The Dubai Lounge and general service is just outstanding"
Pros: "Great crew and entertainment"
Cons: "Business class seems to have slipped..... A little more cramped and not quite as comfortable.... (might be me getting old"
Pros: "Seats weren’t all that comfortable."
Cons: "Service and meals were good."
Pros: "Good food friendly staff"
Pros: "We went almost 4hours without water served"
Pros: "New plane, 380 i think, so everything worked well"
Cons: "This seem kaotic, people don't listen, staff send over it"
Pros: "Entertainment and great inflight staff service."
Cons: "Food needs a bit more innovation."
Pros: "good entertainment, great staff"
Cons: "plane a little older, but all in, it was fine"
Pros: "the crew are nice"
Cons: "food limited selection"
Pros: "All of the above"
Cons: "Nothing that i didn't like"
Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
Pros: "The comfort ,food"
Cons: "Crew was not polite and had an attitude when requests was made."
Pros: "Need a little more leg room. Staff made sure the toilets were clean."
Cons: "No footrest."
Pros: "A footrest would make the flight perfect."
Cons: "No footrest. Legs got tired. Felt like lifting them up."
Cons: "the boarding process was awful. they called for people to go into the pregate area at and the plane had not yet arrived. once in the pregate area the is no access to food or water and you cannot bring in a bottle of water from the terminal"
Pros: "Food and beverage choices were excellent!"
Cons: "Boarding at JFK was delayed a lot and not properly handled. I was in Business class, still there was no information about what would happen when. Onboard, the TV (ICE) and internet were struggling to keep up with user demand. Did not load or connect sometimes. Different crew members had same standard answer - try later. While sleeping in Business class, I was woken up twice by a rude crew member (Velma Ndubi). She even refused to tell me her name because she did not want me to complain. Her attitude ruined the flight for me."
Pros: "Quick boarding, on time, nice amenities near the gate."
Cons: "The menu had a vegetarian and a chicken option, but when the trolley came around, they only had vegetarian options. We were in the fourth or fifth row from the front (in Economy), so it's surprising if they ran out of the chicken option that early."
Pros: "Food, entertainment and timely flights"
Cons: "Very poor planning/organizing , as we starved after boarding the a plane because of the bad time management of the food service We also boarded very late in Abu Dhabi"
Pros: "Travelled economy and it was very good. Would love to try business class sometime. Staff excellent food very good."
Pros: "Was upgraded to 1st class which was amazing - the only thing I didn't like was it was a night flight and not long enough to enjoy it for longer!"
Pros: "Legroom and how attentive and pleasant the fight crew was."
Cons: "Kitch design, fat people should not be allocated middle section seats"
Pros: "the flight was on time"
Cons: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."
Cons: "Did not get wheelchair assistance for my dad as requested."
Cons: "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."
Pros: "Great entertainment system. Lots of leg room best airline"
Cons: "Late departure but made up time in flight"
Cons: "IAD-->DXB--?AMM; Airlines took my stroller from me before boarding the first flight to Dubai(at gate), and they gave it to me in Amman. WHen landed in DXB, There was a long walk form the plane to the gate where you can find a stroller in the airport( which is only a single stroller) and having 3 kids which does not help. Why not give strollers at gate just like all other airlines! I was prepared and had the double stroller with me! Never again on Emirates with kids!"
Pros: "Great service, good food, lots of entertainment options."
Cons: "Hard to sleep with multiple service times"
Pros: "Very comfortable and smooth ride new plane from SF to Dubail"
Cons: "Business class too expensive for individual travelers"
Pros: "- almost nothing - They arranged vegetarian food on demand."
Cons: "- Repetitive food - No one turned up when called for assistance. - late service"
Cons: "Leg space too less. Cramped seats"
Pros: "Great flight, very attentive staff, gluten free meal was not very good. At all"
Pros: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Cons: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Pros: "It was good services"
Pros: "Everything is perfect."
Pros: "Treated superbly!"
Cons: "Absolutely nothing."
Cons: "Plane was dirty, staff seemed rushed and inexperienced, soaps empty in bathroom"
Pros: "love everything about Emirates!"
Pros: "The crew were good and attentive but I couldn't help but feel they were hopelessly understaffed."
Cons: "Despite the size of the A380 seats have been crammed in so that there is no real difference in comfort between travelling on one of them or in a low cost airline such as Jetstar. Unless of course you can afford First or Business Class."
Cons: "For a flagship airline, a in seat screen should be a given. This is not a budget airline."
Pros: "Thank for the great staff"
Cons: "The chicken dish was a disappointment q"
Pros: "A lot of food was served - much more than any flight in the USA"
Pros: "Crew was super kind and friendly. Food and beverages were good as well."
Cons: "Seat space in main cabin was a little cramped. The seats themselves were a little hard."
Pros: "Love qantas airways! Such a great and safe airline."
Pros: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Cons: "I know it's an airplane, but even so, the food was astonishingly bad."
Pros: "Crew and staff were very nice. I got lucky and got the whole row to myself."
Cons: "More space in Economy, and to have the passenger in front lift up their seat during meals. It's very hard to eat with the tray down when the person in front has their seat reclined all the way back."
Pros: "Same as previous answer!"
Pros: "Suberb crew. Not obsequious, just helpful with good anticipation."
Pros: "Always an enjoyable flight with a happy crew and comfortable flight"
Cons: "Alot of the check-in consoles were closed when we got to Brisbane which is the only way to check if you can't do it on line."
Pros: "Slightly wider seats"
Pros: "It got me from b to c"
Cons: "Significantly delayed hoarding for non technical reasons. Food was decidedly average. Seat pitch is just tolerable."
Cons: "I was seated in business class - the attendant gave my special order food to another guest and gave me something else instead. I could have gotten very ill from this, and notified the flight attendant who shrugged it off and walked off."
Pros: "Seat comfort amenities crew"
Cons: "No vegan meal options"
Pros: "Flight crew is great"
Cons: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."
Pros: "Qantas is a good reliable Airline, fleet of 747-400 getting a bit old. Too bad they will retire those costly planes as I have good memories going 20 times to Australia. Bring on the newer generation Boeing 787 dreamliners."
Cons: "Waiting at Brisbane Airport to fix the AC."
Pros: "Was traveling with my 1yr old and my in-laws. Crew could not have made it a more comfortable journey."
Pros: "Friendly efficient service. Lots of smiles. Food was great. Very comfortable seating"
Cons: "Toilet was very cramped USB charging plug not working. Pretty average range of movies."
Pros: "Qantas is always a great choice. Good food and service."
Cons: "Our bags were put on the wrong belt and we didn't receive them for over an hour."
Cons: "Flight delayed no updates in lounge then was rung to ask where i was as bostding closed. Told girl on phone on way bit thete was no flight status on tv in lounge... basically didnt believe me.. rude!!"
Cons: "The flight was canceled, after 5 hours of waiting for updates. So we are still stuck in Sydney."
Pros: "Delay on LAX to bNE was too late for us to make the connection. And our bags were lost as a result."
Cons: "Really unnecessary delays."
Cons: "i missed mt plane because i i forgot my passport!!!"
Pros: "Qantas provides a nice welcome when your board domestic flights in Australia like the one we took today between Brisbane and Sydney not just on their international flights. They greet you when you board, don't feel like a number like domestic flights in the USA be it American, Delta, United, or one of the others. They provide free premier movie access, serve a nice warm meal and drink, and make you feel welcomed - Keep up the great work Qantas, you could give the USA airlines lessons on how to treat passengers."
Cons: "Service was poor."
Cons: "Over all service was poor. TVs weren't working either."
Pros: "Service always attentive and genuine"
Cons: "Food was not as good as previous Qantas flights. Probably because it was catering to American crowd."
Pros: "No issues."
Pros: "Flight was comfortable, in flight entertainment was good, food was good"
Cons: "Great gluten free options! Thank you!"
Cons: "Flight delayed by 2 hours so I missed my connecting flight home. Had to wait at LA airport for 8 hours to catch another flight. Flight to sydney on August 26th was also 2 hours late leaving LA. My experience is not good."
Pros: "I like food and service of crew members"
Cons: "Yes I like it"
Pros: "I don't injure about anyone else but when I fly such long distances you get anxious over being cared for. Stewards were great, food was great and plenty of it. Anything you needed just let them online and they will accommodate"
Cons: "We were delayed due to wheel problems which ultimately affected my connecting flight. Missed the flight"
Pros: "Service and food was pretty good."
Cons: "Didn't care for the movie selection. Not much of a variety."
Pros: "Easy boarding. Good seats. Good entertainment."
Cons: "Qantas seems to be notorious late. This flight was no exception. The food was terrible. They called it a pulled pork sandwich. Jikes. Very crowded"
Pros: "Complimentary meals/snacks, socks, toothbrushes, eye masks, blankets and pillows"
Cons: "The wing in the Brisbane terminal had no charging stations and only two toilet stalls in the women's bathroom."
Cons: "The flight was delayed by one hour. Because I had to collect my carry-on bag, I missed my connection by 8 minutes. I was re-booked on another flight and was five hours late getting home"
Pros: "I loved the food and snacks and the endless selection of movies and music"
Cons: "Leg space could be a bit better. When people put there seat back the back of their head was right in my face and so I had to recline mine back Hahaha"
Pros: "Everything was on time with very good service."
Pros: "Surprised they served breakfast on short haul flight. Check in easy."
Cons: "Was seated in the center section and after getting settled and buckled in I kept smelling vomit and realized the seatbelt had dried vomit all over it. I couldn't get the flight attendant to help and finally got their attention and was told they couldn't do anything until after we were in the air. I was moved away from my family to another center seat. The flight had many open seats and we should have been kept together."
Cons: "I was surprised that we were flying a different carrier than Emirates"
Pros: "Need new planes"
Cons: "Qantas didn't help at all with my missed domestic connection between LAX and ATL. Nothing."
Pros: "They serve drinks and snacks, which is over two nights these days the entertainment was good, and the seating was average."
Cons: "We have a layover in Brisbane. It would've been nice to have a direct flight from Cairns to Auckland"
Pros: "Friendly crew members. Departure time & arrival times were very accurate. Luggage was handled properly."
Cons: "Food taste was mediocre. Menu seemed to have a long list but delivered food did not match. No USB port or Electrical outlets to charge cell phones & Laptops."
Pros: "Qantas service was certainly up to standard."
Cons: "The 747 we flew was older and noisy. Our trip to Sydney from LAX was aboard an Airbus A-380 ... much quieter, roomier, and equipped with the latest technology."
Pros: "Qantus flights were great, really appretiated the extra care they took in ensuring we made our connecting flights after delays and then compensated us for American Airlines stuff up with our luggage."
Pros: "The crew was amazing"
Pros: "Short flight, and getting a meal made it go faster"
Cons: "Can’t really think of anything"
Pros: "The crew were excellent. Seating ok."
Cons: "The flight could have been better if there was entrainment on the Boeing 464 return flight from Brisbane to Perth for the travellers that do not know how to use a laptop, IPad etc."
Pros: "Comfortable economy class, food throughout the flight."
Cons: "No in flight entertainment. No seat charging. It would have been nice to know this a head of time so we could have prepared (tracing with 3 kids). Right before we took off crew told everyone to down load virgin app, they didn’t specify the entertainment app. So we were not able to watch any movies."
Cons: "Flight left late... I missed my Delta connection from LAX to New York. The Delta staff told me that this flight routinely arrives late. Also, my previous flight that I was booked on, VA7, was canceled the day before. It’s been a nightmare"
Pros: "Crew was very nice!"
Cons: "Internet service was terribly spotty, but then again you're flying over vast amounts of ocean. Other than that, comfy and reliable flight that I could actually sleep on."
Pros: "The crew were OK. I had no personal interactions. I found the seating uncomfortable and not what I had requested for medical issues."
Cons: "The experience of economy x seemed the same as economy. My seat request did not happen."
Pros: "Very nice flight attendant took care of seating problem."
Cons: "Give me the seats I had reserved."
Pros: "Excellent service.Very clean.loved the entertainment. The landing was very good."
Pros: "Very friendly crew."
Pros: "Just the easiness of it all. Not complicated. Simple"
Cons: "The crew was not excellent. Seemed a little rushed and preoccupied."
Pros: "Comfy for a cheap flight."
Pros: "Virgin Australia crew members have been extremely courteous in my recent flights with them."
Pros: "I’ve been on dozens of flights prior to this one, this is the first flight I’ve really enjoyed. The service was so good that I was smiling in my seat thinking how great this is. The food was delicious! And free! And very high quality. Coconut, pistachios, frittata, muesli, omelette. Amazing!"
Cons: "Best airline ever! Add movies though, everyone loves staring into lit screens while the world passes by them, quite literally in this case."
Pros: "The crew were excelent."
Cons: "There was no in flight entertainment & my seat would not lay back."
Pros: "Free wifi was good and worked more than expected"
Cons: "Seats very uncomfortable. Streaming entertainment to personal devices no good without charging outlets in seat"
Pros: "fast boarding"
Cons: "Better Movies"
Pros: "I'd already been in the air a total of 18 hours so this flight was only 1.5 hours so the finish line was in sight, could hardly wait for it all to be over"
Cons: "Already be there"
Pros: "Plenty of empty seats on the plane"
Cons: "Crew asking borderline rude questions, e.g., didn’t you hear..."
Cons: "Way too cold in the cabin and asked for another blanket and was told no spares."
Pros: "Not that crowded for a Monday morning flight."
Cons: "Didn't have enough landing cards."
Pros: "Nice ppl"
Cons: "Nothing it was great!"
Pros: "Great flight. Nice and roomy, one of the few airlines left that only has 9 across on a Boeing 777 (I will not fly on airlines that have 10 across). Well done Virgin Australia for not treating us like sardines! Friendly crew. Great entertainment options."
Cons: "Food could have been a bit better."
Pros: "smooth check in, ample leg room, excellent crew and food"
Cons: "It got very cold and I was freezing"
Pros: "We arrived safely and on time"
Cons: "This was the only airline you had to pay for a soft drink."
Pros: "Check in was easy and I could not have asked for a better crew who were pleasant and helpful . Each and every flight in Australia on Virgin Australia has been made so easy for me with the help I have received from the crew with my husband who has mobility problems . seats very comfortable"
Cons: "There is no negative with this airline from ground crew to air flight attendants"
Pros: "The crew was very nice and helpful"
Cons: "The food was okay but not at good as my previous Virgin flight"
Pros: "The first. Captain flew brilliantly or however many there were"
Cons: "During the international flight a lot was not healthy. The crew were disinterested in the work in economy class with the exception of a very helpful young man. The announcements couldn't be understood, the speakers crackled so much and the stewardesses spoke in very heavy accents. There was still debris from the previous flight in the seat holders. The entry into the plane smelt unfresh . The TV. Programming was limited and often did not work. Overall it was a flight that lacked international standards. The final flight to cape Town was excellent. I was going to write you a letter. We are capable of much higher standards and I felt ashamed. The international flight to Perth was better but the flight back from Perth was not good. Every flight should be welcoming and helpful. The attitude and involvement of flight crew makes or breaks the journey even if the craft is old and not perfect With regards eva young and trusting that this review canbe of help."
Pros: "Efficiency and kindness were evident in all my interactions with Virgin"
Pros: "Crew friendly Plane half full"
Cons: "Left 10mins late Crew forgot to serve us drinks Poor choices NO choices for those with allergies Person being sick and grumpy woman in front didn’t help travelling with very tired & active five year old at 10pm"
Cons: "The bag drop queue was stationery as the belt was broken down. It was a very long wait for elderly people and meant we had no time for anything at the airport despite setting out far earlier than we needed to. Then when we reached Newcastle no bag arrived. It wa The worse part is trying to sort it out. Phone calls get lots of menus but no one to talk to"
Pros: "Staff were friendly and service was good.Flight was on time and my husband made his connecting flight."
Cons: "Only 2 toilets for economy passengers on a full flight."
Pros: "Things went smoothly and on time thanks"
Pros: "Plane was clean and the service crew was capable."
Cons: "Flight took off a half hour late and this 4 plus hour international flight from Australia to New Zealand had NOTHING TO EAT. This flight didn't offer a muffin or power bar only beverages. I have never been on a 4 hour flight where the passengers were not given some small complimentary snack. Shame on Virgin Australia."
Pros: "Check in was easy as they had plenty of representatives available. Short flight so did not experience food / entertainment, but everything was on time, crew was friendly, and they quickly had our bags out at the other end. We sat in the exit row so had plenty of legroom."
Pros: "Great customer service"
Cons: "Check in was horrible. Why have automated machines when they don't work and cause twice as much work for your employees. That was the only thing bad about me experience"
Pros: "Lounge access as a gold member, good facilities, full service on the plane, helpful crew"
Cons: "the flight was delayed, there was only a small sandwich for dinner which was a bit disappointing"
Pros: "The crew was awesome! It was our first time in Sydney and the crew went out of their way to make us a "to do" list of must sees!!"
Cons: "Nothing- everything was wonderful!"
Cons: "The flight was diverted (with no explanation or warning) which resulted in more than an hours delay!"
Pros: "It was a very bumpy flight due to the 100km/h+ wind in Melbourne that day. The landing was nice and easy in such bad weather. The cabin gave the pilots a round of applause."
Cons: "There was a ten hour delay of the flight which led to me getting home a full day later because I had to change my flights in LA to get home"
Pros: "Boarding was in timley and comfort manner."
Cons: "Too cold; unfriendly and not cooperative staff; extremely loose 1 cent's headphones for entertainment module (people were holding them on their heads by hands to be able to hear the sound)."
Pros: "The flight...food...and ride were awesome!!"
Pros: "Being offered the emergency exit row as my partner is tall."
Cons: "Having to be at the gate 20 min earlier than usual to board a bus and be driven to the plane."
Pros: "The planes were clean and well maintained. The eye masks were cool - reversible with writing to do not disturb or wake for food."
Cons: "Staff all seemed like they didn’t want to be there. A menu for the food options so you know what you are choosing from - the staff didn’t know what they were serving. A snack/drinks bar to help yourself when you need through the flight."
Pros: "Amazing crew and excellent food and beverage choices"
Cons: "Off boarding in Abu Dhabi"
Cons: "Boarding was chaotic. In seat entertainment had great selection, but dated screens."
Cons: "Attentiveness of crew member . Movie selection could be better"
Cons: "They need to do better on food"
Pros: "Crew was super friendly and helpful. Had good seats, we were able to change them at bag drop. Smooth flight and good entertainment and food"
Cons: "Smooth & a v.comfortable flight!"
Pros: "Good quality overall from Etihad"
Cons: "Selection of movies/tv was pretty dire and the wifi was awful."
Pros: "I flew economy Melbourne > Abu Dhabi and then Abu Dhabi to Melbourne. The first leg of the flight was great, the flight wasn’t full and I had a whole row to myself. The flight attendant even gave me some tips to ensure nobody sat there. This flight was on an A380 so the plane was large and it felt spacious."
Cons: "There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad."
Pros: "The flight was not full. . I had 3 seats to myself. So very comfortable and the crew had plenty of time to give individual attention . The flight was very punctual. Arrived 20.minutes early ."
Cons: "The food was a little cold ."
Pros: "Good price. Long flights were not at all crowded. US preclearance in Abu Dhabi."
Cons: "Entertainment. Food was so-so."
Pros: "Not applicable"
Cons: "Lack of ability to cancel"
Pros: "Very well organized and efficient. Very friendly staff. Great service."
Cons: "I paid for internet which constantly disconnected. Waste of money."
Pros: "Used their larger A380 plane Good boarding and inflight service"
Pros: "The flight attendants were mostly attentive to my needs not like a larger carrier. They were also very attractive . The boarding process was not all that bad and they waited for a flight that was coming in late verses just leaving the people stranded that was good as well."
Cons: "I ended up with a center center seat squished in like sardines. There was little to no comfort. Next time I'll pay for a upgraded seat or just fly another airlines. I'll probably never fly this airlines economy again."
Pros: "Customs and immigration check out at AbuDabi"
Cons: "delay flight from LAX to Abhu Dhabu- not enough time- rushing and inconvinenet aat old airport"
Pros: "The flight took off and landed on schedule"
Cons: "The food was not good but for a short flight, I was ok with waiting until I landed in Kathmandu to eat."
Pros: "This was my second time flying with Etihad and the experience was excellent. Continue to provide excellent service to all customers regardless of where the sit"
Pros: "Crew were very helpful and friendly"
Pros: "The staff were so helpful and friendly. Such a lovely bunch"
Pros: "The air staff were so good!!! So friendly and so attentive!!"
Cons: "I have checked my baggage allowance for this trip when I first paid and it was 2 checked in bags. However, I had to pay additional 185 Euros for adding my second checked in bag."
Pros: "Plane is too old needs to be updated and good was below average. It used to be much better than that"
Cons: "Food, crew, seats and plane"
Pros: "Staff were professional."
Cons: "Too full, busy flight with noisy travelers. Many children were constantly crying and there was too much going on. perhaps staff could suggest that travelers remain quiet or mindful of others who are trying to sleep."
Pros: "Not a lot"
Cons: "Being charged for extra weight when it use to be that weight .. I had no hand luggage and I noticed some people having three bags .. where's the justification in that"
Cons: "Etihad has gone downhill over the past few years and please consider this carrier as your last option for travel. They are simply not worth the money you save, considering the pain they make you sit through. Extremely poor service from the staff and they offer little to no option to you if the flight gets cancelled. They were not willing to accommodate my request to reroute to a new destination (which actually is cheaper than my original destination) as i was about to miss my consular appointment due to the flight cancellation and this was the only way I could make it. They outright said it's not possible, didn't even check if the flight to the new destination has availability or not. The staff especially at Heathrow is a joke, don't even bother reasoning with them."
Cons: "Terrible service, lost all my luggage with no recall on where"
Cons: "Nothing. Everything was perfect."
Pros: "Good food and vegetarian options"
Cons: "Not very good movie options"
Pros: "Unfortunately our flight from London to Abu Dhabi was delayed and we missed our connection through to Melbourne. However because of the way they hsndled this the delay turned out to be a blessing! Etihad put us up for the 12hour daytime delay in the magnificent Marriot Hotel in Abu Dhabi. The communication and transfer were handled very well. It was a painless process and we got to enjoy a lovely rest before being transferred back to the airport and flying home. Pretty much a faultless experience and one that would see me fly Etihad again without hesitation."
Cons: "Whilst the food at the hotel was amazing, the same cannot be said for the plane! The food was very ordinary. The chicken pie was barely edible. In terms of seating, the seats are pretty standard long-haul fare. There is limited room but the issue is cushioning. They feel pretty hard and it was difficult to be comfortable."
Pros: "The entertainment"
Cons: "Staff was rude and food was horrible"
Cons: "one and half hour late, barely made to the next flight!"
Pros: "Warm crew"
Cons: "Some crew were mean"
Pros: "Service. Crew was nice and always with a smile. Great takeoff and landing very smooth. Flight on time."
Cons: "Not much"
Cons: "So tight and noise , and i think this kind of chairs not comfortable for long distances, mean while other airline's can provide me the same price maybe little bit more but comfortable and better amenities"
Cons: "Food is always the same. Fish chicken and beef with different sauces. Wine list not that impressive for a five star airline"
Pros: "The airplane, the staff, the whole service."
Pros: "The crew were friendly and helpful. The airplane was spacious."
Cons: "My luggage is lost. I have to wait for 3 days for it to get to my final destination. That is very upsetting."
Pros: "Probably one of the more comfortable flights I've been on."
Cons: "We got rerouted through Singapore for an unscheduled stop, had a flight crew change which added 3 hours onto the flight which caused me to nearly miss my connecting flight to Bahrain. I did make the flight being the last person to board, but my bag did not."
Cons: "There was an issue with my ticket/ boarding pass from JFK to Raleigh. It was said that the exchange ticket did not reflect in the system for Jetblue and that I will have to call their call center and figure out the issue. I was lucky that I found a staff from jetblue crew who could figure out the issue and help me out. If it was not for her, I could have faced difficulties."
Pros: "The very large windows and bathroom linoleum pattern were a nice change from what I'm used to with other Airbus and Boeing planes."
Cons: "The sink in the bathroom had a slow drainage issue and upon informing the crew, one attendant immediately went to check it out."
Pros: "The food was was alright."
Cons: "Major first flight to Abu Dhabi has been canceled. That took place around 5 hours. Then the whole journey has been rebooked and I reached the final destination after 10 hours of the previous schedule with lost baggage."
Pros: "The only positive was that it followed the time and the crew was good."
Cons: "I paid 22 bucks for wifi services and it never worked one bit. The crew bluntly told me that they can't do much about it. I would definitely travel via a different airline primarily due to the fact that the wifi wasnt working and the leg space is terrible for an 18 hour flight."