BNK - ZQN
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1 adult
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Wed 26/4
Wed 3/5
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Top airlines flying Ballina Byron to Queenstown
Scores according to KAYAK customer reviews7.8
Virgin AustraliaOverall score based on 3519 reviews
8.1Boarding
7.8Comfort
8.4Crew
7.3Entertainment
7.2Food
Airline reviews
Pros: "Crew were lovely. Business class attendant was really nice."
Cons: "Nothing. Great experience."
Pros: "Crew were lovely. Business class attendant was really nice."
Cons: "Nothing. Great experience."
Pros: "Short flight, and getting a meal made it go faster"
Cons: "Can’t really think of anything"
Pros: "everything from the boarding and check-in process"
Cons: "Seats too close together"
Cons: "despite being an international flight, there was no charging station in the gate or on the plane the food was subpar to competing airlines that fly the same route serious lack of entertainment options again despite being an international flight"
Pros: "Yogurt and breakfast muffin were a nice surprise on our 3 hour flight. Seat space was not too bad."
Cons: "Would have liked an offer for more water."
Pros: "I loved my seat that I paid extra for, that is until they moved two big men next to me."
Cons: "Leave the seating the way it was."
Cons: "Not that much space."
Cons: "Crew asking borderline rude questions, e.g., didn’t you hear..."
Cons: "No seatback monitor."
Pros: "Quick, efficient, all you want and need for a flight to Melbourne."
Pros: "Nice ppl"
Cons: "Nothing it was great!"
Pros: "Good movies. Food was good. Flight was good."
Cons: "Not much leg room."
Cons: "A bit cold"
Pros: "Everything was perfect. Would fly Virgin again in a heartbeat."
Cons: "The flight is long. But not in your control."
Cons: "It got very cold and I was freezing"
Pros: "We arrived safely and on time"
Cons: "This was the only airline you had to pay for a soft drink."
Pros: "Great snack!!"
Cons: "I had a cold air vent blowing on me. Crew did nothing even though I asked 3 times to turn the AC down or provide me with a blanket. I will not fly on this airline again or recommend it to my friends."
Pros: "This was an excellent flight with a top notch crew."
Cons: "No complaints."
Pros: "Comfortable seats and friendly staff"
Pros: "Good entertainment, nice crew. Enjoyed the flight!"
Pros: "Staff were fantastic"
Cons: "Food options"
Pros: "The plane was clean."
Cons: "Needed to use a desk since I was unable to check in online. Luckily I got there early enough but waited an hour and a half on line and when finally getting there learned it's because I didn't have an ETA which the website could have told me but didn't so had to keep our fingers crossed that it went through within 5 minutes. To be honest they also could have had someone talking to people on the line to see if they had all the necessary paper work horrible experience."
Pros: "Juice and jam biscuit"
Cons: "Long delay Plane arrived late Stuff ups trying to board 3 wheelchair passengers Long delay before takeoff"
Cons: "The boarding had not started at the time due 22:25, I went to the rest room and on return the gate was closed for boarding. Staff advised they had commenced removing my luggage from the plane. The plane was still there but they would not let me board.! There was no call or final call or even a personal call with my name., staff said they were not required to do that. Then after pleading with no result, I requested my baggage. Staff sent me to baggage claim 2. There was no baggage, and by that time no Virgin Australia staff in the airport until 3pm the following day. I was stuck in a foreign airport, no luggage, no assistance at all from Virgin Australia to get my luggage, find accommodation, rebook a flight which resultingly cost US$900. I was distraught, the plane was still there and my luggage had not yet been removed and they refused me to board the flight!! The Virgin guy in charge was obnoxious and could not have cared less about my welfare, he personally accused me of swearing and I calmly reminded him I had not once used derogitorive language, that language was from another customer who was also refused to board. I question W that the flight was overbooked? This is not the airline Sir Richard Branson whom I have briefly met in Cairns airport promotes. Pitiful service.!!"
Pros: "crew"
Cons: "nothing"
Pros: "Everything worked out beautifully even after I missed my connecting flight. I was rebooked on Virgin and ended up with three open seats. Great flight, good food."
Pros: "Crew extremely friendly"
Cons: "The different sites employees don't seem to communicate. They left us completely stressed about having the seats with extra leg room, with employees all saying the next city's ticketing agents will take care of changing the seating. Since we had prepaid for these seats, I didn't feel like confirming we had them should have caused such problems."
Pros: "Great service"
Cons: "legroom too small and food was minor snack."
Pros: "One of the crew members, Jodee Gray, assisted me when I was feeling faint (to the point of requiring supplemental oxygen while over the middle of the Pacific). I am a healthcare provider myself and she knew exactly how to handle the situation properly and professionally. I can't say how grateful I am to Ms. Gray. She really does deserve some kind of commendation for her excellence and kindness."
Pros: "Every thing was smooth from check in to boarding. Flight on time. Crew were attentive."
Pros: "Economy X is fantastic, and really enjoy the boarding experience and the crew. left on time and arrived early. Excellent trip in that regard."
Cons: "Almost every time I travel on virgin, which is a lot. They serve a minim muesli bar. Come on Virgin what about changing that a bit. Qantas offer some really good options for not much more of a ticket price. This part of the Virgin Experience needs to change."
Pros: "That was one of the best flights I have been on. The crew was efficient and always polite. The food was also excellent with my options for any palate. The movies were a wide range of action, science fiction and dramas as well as childrens shows to entertain the young ones. There was also a wide spectrum of music to choose from. I will never forget this wonderful and comfortable flight. (The flight was VA 2 from LAX to Sydney on May 14th.2017. Thanks again Virgin Airline."
Cons: "Chairs were very uncomfortable and normally I don't have any issue with airplane seats. I also used the restroom and there was no toilet paper, paper towels - nothing - rather unpleasant."
Pros: "The crew was pleasant, courteous and helpful."
Cons: "Would have liked a little more to eat, especially with the early rise to get to the airport in time. Qantas serves breakfast."
Pros: "I liked the food, and friendly staff. Pilot landed plane very well"
Cons: "We all had to use one run way due to heavy winds and waited on the small plane with nothing to do. I didn't bring my ipad as virgin has always had a screen even if it be 4 from the roof of the plane, there's music with a headset. This plane had nothing at all, I choose virgin for the reason you generally get a good plane. My suggestion is to sell of the bad planes like this one before you loose the customers that trust you."
Pros: "everything was great"
Pros: "Very little, again delayed in leaving resulting in arrival quite late"
Cons: "Unknowlingly dropped teeth which went under the seat and Virgin has no means of contacting airport to put mind at rest after flight and phone contact almost impossible as staff unable or unwilling to assist. No phone number in directory, no phones at airport. and in an emergency no way of contact and no one willing to do anything to assist. Food better but still too much rice. Long boring flight with no entertainment in flight. Very Very Disappointing Robert Richardson 0895930984"
Pros: "I could stay in Sydney."
Cons: "Poor communication"
Pros: "Great flight, average food."
Pros: "Accommodating crew, helpful when feeling ill"
Cons: "Horrible food, no leg room, little room to move"
Pros: "Nil complaints"
Pros: "Every aspect."
Pros: "On time & comfortable, with reasonable food."
Cons: "Service from flight attendants wasn't as friendly as usual."
Cons: "The only vegetarian food option contained gelatine, and when I asked for something different, I was told that they 'don't do that'. However, when a couple asked for something different for religious reasons, they were given another meal. I have been a vegetarian for 16 years, but apparently ethics means nothing when compared to religion. Staff were not sympathetic at all, and we went without a meal, after paying a lot of money for the flight, and checking in advance that there would be vegetarian food. Gelatine is not vegetarian."
Pros: "All the leg space available was a ball-breather (males only). The mood lighting was wonderful, the meals were actually tasty, and the complementary movie selections were enough to last the whole trip and then some! Oh, and if you wanted, you could just get up and grab some chips and a drink! Pretty awesome! And the crew members were nice and friendly"
Cons: "The headphones hurt my ears and canal, gave me a headache. But hey, they were free."
Pros: "Food was delicious"
Cons: "Flight was late. Was told it would be new upgraded business class but it wasn't. Bags never made it to my transfer."
Pros: "Staff were extremely helpful and kind towards my infants need. I easily secured my sons safety car seat to the seat by the window and with restraint and support he was comfortable and happy the entire flight."
Pros: "The fares are low and the overall flying experience is good compared to other discount airlines."
Cons: "Lowest fares do not include a checked bag and the cost is very high ($120 AUD) to add a bag."
Pros: "overall excellent service"
Pros: "We got to queenstown a little bit sooner"
Cons: "They have crazy expensive fees for luggage if over weight..I will not choose them again"
Pros: "New plane."
Cons: "Really small plane. They placed my 6’8 husband in a regular row, when there were 2 bulk head and 1 exit row seat available. The “meal” = 3 half sandwiches - mayo & tuna (smelled through the cellophane wrapper) and a bottle of water. No entertainment. LOST MY LUGGAGE! Yuck. Avoid Jet Star."
Pros: "Cheap."
Cons: "No free checked bags. No free drinks - not even water. Limited weight for carryon bags. Choosing a seat costs extra money."
Pros: "The crew were amazing."
Cons: "The cost to check baggage was very high and hard to complete ahead of time."
Pros: "Was a smaller aircraft and a spacious flight"
Cons: "No complimentary food or snack or drinks!!"
Pros: "The views when approaching landing was spectacular!!"
Cons: "The queues were long, the meals were sandwiches"
Pros: "Crew was great and friendly."
Cons: "The chairs were extremely uncomfortable. I have flown Jetstar multiple times, and this was by far the worst. I’m not sure if it was simply my seat, or what. But it made the flight very hard."
Pros: "Less expensive flight"
Cons: "Charging for tea/coffee/water is over the top."
Pros: "the pilot greeted and said goodbye to everyone"
Cons: "they don't offer refreshments to everyone, you have to ask for them"
Cons: "Baggage policies were not clear. I thought you got one carry on and one checked bag up to 20 kg. But then when checking in online, it appeared you needed to pay for baggage based on weight. I tried to do it online, but wouldn't accept my payment. Got to airport, long line, tried to use kiosk to complete check in, wouldn't allow me to. Waited in line, only to be told I had a payment due and had to go to service desk. My friend was checking in with me, and did not have to pay for luggage. Meanwhile the gate agent changed her mind, said she could accept my payment there, then we had to go through the exercise of lightening our carry ons (which we had made heavier to avoid excess baggage fee). So I ended up paying for bags, friend did not, yet we had the same bags/weights. Flight was delayed 15 minutes per the kiosk, when asked gate agent, she said it was not, but in reality it was. not a pleasant experience, policies not clear and not uniformly enforced. Flight itself was ok. I probably will not fly Jetstar again."
Pros: "Great entertainment options and excellent service"
Cons: "I don’t like that you can’t pick your seats ahead of time without paying a fee."
Cons: "We were charged $225 nzd for our luggage at the airport which was much more than our plane tickets."
Cons: "Baggage and seating policy."
Pros: "Out Jetstar flight from Cairns arrived late and we had unacceptable assistance to make our connecting flight to Queenstown. Missed our flight. Rebooked ourselves for tomorrow. Cost us $1000."
Cons: "See above"
Pros: "Direct flight to Queenstown"
Cons: "This airline has cheap fares but beware of the extras. It took a while for me to figure out their baggage policy and fees. If you don't pay for baggage ahead of time it will cost a lot at the airport Also, no complementary beverage Everything costs extra on this airline even ana"
Cons: "Flight took off late. 7kg for a carry on is hard to do."
Pros: "No redeeming factors with awful customer service. I missed my connecting flight due to another flight being late. As a result, I called them to notify them I would not be able to make the flight and asked to switch flights. After explaining the situation, they refused to waive the flight change fee and even charged additional fees even though I had no control of the situation. They took advantage of the situation I was forced into and have no ethics. Absolute garbage."
Cons: "See above. A terrible airline who treats paying customers with disrespect and takes advantage of the situation. I will never fly with this airline again."
Pros: "This was the our first time flying with Jetstar a we were very pleased. The loading process was great quick and smooth. Its unbelievable to think that more airlines do not load back to front. The crew was extremely nice and cheerful and made the experience a great one for my wife and I."
Pros: "Awesome and thoughtful service. On time. Saved a bunch of money! And the in-flight snacks were a worthwhile treat. Definitely buy the bundle - seat, bags and voucher for food. Otherwise, the little charges can add up. Oh - and my daughter accidentally left a personal item on the plane, although we waited for a bit, they found it and brought it to us. So thoughtful."
Cons: "No complaints about the airline. But very crowded! Lots of people are enjoying this airline!"
Pros: "Nice and smooth flight."
Cons: "I wished the seats were bigger a bit"
Pros: "the staff and the boarding process"
Cons: "Unexpectedly being charged a large amount of money for the luggage."
Pros: "Friendly staff at the airport"
Cons: "Flight was delayed, but no explanation was given. All they wanted to do is sell items to drink and eat. Even water was not offered to other passengers. Staff onboard was not friendly."
Pros: "Smooth quick flight!"
Cons: "Wish we had known you don't even get a free cup of soda, water, or coffee.. But a short flight so was ok... No frills, cramped, but ok for a short trip! (husband is 6.1 feet and couldn't put knees together in front of him)"
Cons: "seat area was dirty we took off and arrived late, partially because of wind but we weren't kept informed about what was going on."
Pros: "Value"
Cons: "Baggage fees, but that is to be expected now"
Pros: "Nothing"
Cons: "The airline attitude. Aggressive and punitive, Absolutively not even sightly friendly. Much worst than RyanAir."
Pros: "It was a good value for the cost"
Cons: "You shouldn't have to pay for the very basic...water."
Pros: "Nothing"
Cons: "Just because we bought the luggage at the airport instead of online they charged us MORE THAN FOUR TIMES THE PRICE for our luggage. It ended up being more than the cost of two return flights combined!!!! Avoid Jetstar like the plague that they are."
Pros: "check in quik; flight early; decent price"
Cons: "very cramped; no frills"
Pros: "Payed for checked bags online in advance. Also for queue jump which allows you to be among the earlier boarders. Checked in early and the clerk advised us we could change and get better seats than we had and we moved to an exit row."
Cons: "Extra cost for everything but given how cheap the tickets were I didn't really mind."
Pros: "Not but that stood out that was good. The crew es nice."
Cons: "The seats are quite uncomfortable and everything including water is at an additional cost. The baggage is extra unless you are just taking the clothes on you back."
Pros: "Baggage fees are extremely high, about the price of an additional ticket. Kayak didn't do a great job at explaining how to secure multiple baggage pieces in advance. Kayak provided no information on meal/drink advance order/purchase options. This was my fort time flying this airline and I didn't know what to expect. We experienced a mechanical issue feat but the pilot was great at providing updates. We were later delayed due to another aircrafts gas spill on the tarmac. Again, great communication from the flight deck. We were able to make up the time. Baggage fees are extremely high, about the price of an additional ticket. Kayak didn't do a great job at explaining how to secure multiple baggage pieces in advance. Kayak provided no information on meal/drink advance order/purchase options. This was my fort time flying this airline and I didn't know what to expect. We experienced a mechanical issue feat but the pilot was great at providing updates. We were later delayed due to another aircrafts gas spill on the tarmac. Again, great communication from the flight deck. We were able to make up the time."
Cons: "I was very upset to have to pay over 200 for checked luggage. Kayak never gave me the option to add a bag when I booked this trip. That would've allowed me to save money. I was very upset"
Cons: "Each bag costs $50 plus there was a charge for any food or drink."
Cons: "Worst flight ever, no leg room, no free glass of water even, and got raped on luggage charges, won't fly with them again."
Cons: "They look like they are offering a cheap price, but then charge you $160 NZ per bag. Only 7k allowed per carry on & they give no leeway. Don't even get complementary coffee or tea. No leg room seats are so crammed together. Take another airline you will save in the long run."
Cons: "Got charged 160 for a checked bag because I did not pre pay ahead of time online. What a scam! Horrible experience. Was held hostage at the airport. Shame on you Quantas."
Pros: "Nothing. JetStar used unethical business practices to force us to pay $160 dollars for our baggage. Usually baggage costs $13. They clearly have pulled this extortion trick on customers many times before. We were left to choose between abandoning all of our clothing and souvenirs and other possessions, or paying them an absurdly high fee. So we didn't really have much choice. F JetStar. I'll never fly with them again. If you're smart you won't either."
Pros: "Hidden fees, terrible online mobile platform, crazy pricing (they told me to book baggage early so it's cheaper--my friends booked theirs the night after I did and paid less than half of what I did), bizarre processss, and a delay resulting from some sort of snack issue. Seats were uncomfortable as well. Probably the most stressful flying experience I have ever had."
Cons: "Had to pay a surcharge for bags that was not clear at the time of booking, was supposed to be "per bag" but the airline did us a favor and only charged us for one bag. While that seems nice, it's clear it's a bogus charge if rules don't need to be followed. One flight the baggage fee was $50, another was $160 - with these costs included they are actually more expensive than other airlines. Took an international flight and all food and drinks on the flight had to be purchased, pretty ridiculous that the airline does not include water over a three hour travel time."
Pros: "nothing"
Cons: "we landed in christchurch instead and I had to drive 7 hours to queenstown overnight to make it for the next day. it was awful. no compensation."
Pros: "Crew was friendly."
Cons: "They charged $165 NZD (~$120 USD) for one checkin luggage."
Cons: "Flight 2 hours delayed, which was as long as the flight duration (2 hour flight from Auckland to Queenstown). Charged us $70 per bag at check-in...we were told that because we didn't pre-coordinate our bags online we were being charged extra. Kayak made no mention of this policy when purchasing tickets or in the itinerary provided. The airline worker at the counter said mentioned "yeah this happens to foreigners all the time"...which makes it pretty blatantly a targeting scheme on foreigners who have no choice but to pay the inflated bag fees."
Pros: "Friendly staff"
Cons: "I didn't like getting charged for seats, meals, baggage. Jetstar Nicole and dimes you after you purchase your ticket."
Pros: "Flight was delayed because of not enough crew"
Pros: ".stuck it to us on baggage"
Cons: "very confusing on the website regarding how much baggage we were allowed. Could not figure out if we were allowed one checked bag or not. when we got to the airport they really stuck it to us with extra baggage fees"
Pros: "Checking in was a breeze. There wasn't any door or entertainment we tried to rate. crew was very good."
Cons: "Was surprised that we had to pay for water. Seats were a bit tighter than most airlines. My husband and my arms overlapped in the seats."
Pros: "stunning scenery of the southern alps... which had nothing to do with jetstar."
Cons: "where to begin... 1) $455 in baggage charges. yes, you read that right. 2 tickets cost $150. bags cost $450. absurd. enough said. we were connecting from an international flight, 2 adults and a toddler. it's not like we had an obscene amount of luggage. 2) so i tried to buy an extra seat (we were traveling with our 23-month old son)... buying an extra ticket and baggage allowance with it would have cost $100 less than the baggage charge with 2 tickets. But they would not allow this. 3) they would, however, block the seat next to us for free, so it would remain empty for my son. So we were not allowed to buy it, but they would keep it free for us. 4) we get on the plane, and the seat next to us is not blocked... someone else sits in it. if the plane is full, that makes perfect sense... but the plane wasn't full.. there were 20 empty seats. 5) so my son is unhappy because he wants his own seat, we're crammed into a full row... and there's a completely empty row behind us. So I ask the flight attendant if we can move. She says no, not until after take-off... first person to get there wins. Really? So, thank you but no thank you to jet star. at every opportunity they might have had to make our trip easier... they failed. miserably."
Cons: "The carry-on baggage limits are small (one bag maximum as opposed to most airlines that allow one bag and a personal item). The fee for checking a bag once at the airport is insane ($160 AUD). Will never fly Jetstar again. Easily worth the extra few dollars to fly Virgin or Air NZ."
Pros: "Easy check in, on time flight"
Cons: "Had to pay for snack or drink Had to pay to check bag, could carry-on roller bag"
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