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Since being taken over from original ownership it is now the worst it’s been. Very poor and you can tell the staff aren’t happy either. Put some pride back into your business.

Wi-Fi didn’t work, staff didn’t know how to fix it. They expected us to use our own device but provide no charging points. Food was terrible and expensive. For the price of the ticket, Qantas is better value.

It was delayed departure which affected connecting flight.

Disappointing that people not wearing masks where not asked the put them on properly. Snacks should be provided for such a long flight. Web browsing wifi would have been good. Plane wasn't as clean as I would have liked.

No COVid safe check in Hundreds lining up in close proximity as no bag drops

Pros: Unable to fly due to KAYAK incompetency

Cons: KAYAK actually responding as promised to contact myself and airline to facilitate change of booking date due to COVID.

Cons: I didn't board this flight because of the restrictions imposed by the Australian government not to let passengers transit through their country. I received no communication about this from the airline prior to my check in at the airport. They were not helpful with any options as to what I should do.

Cons: Tray was filthy dirty from previous passenger. Not acceptible amid the current Coronavirus pandemic. Paid $600 for ticket. Plane was changed to a smaller model with no entertainment system.

Cons: Seats could have been more comfortable and very little leg room.

Pros: We did not use this flight and I was told that I could not receive a refund.

Pros: Our plane was delayed on the tarmac in Melbourne and we then missed our connecting flight to Mildura. Virgin could not organize another flight for us so we had to hire a car to drive to Mildura. We then had to cancel our flights Mildura to Melbourne Melbourne to Brisbane because we had to return the hire car to Melbourne. I had to book new flight from Melbourne to Brisbane and was told on Thursday when I cancelled our flights for Sunday that we could not get a refund. Unhappy about the entire experience. We were going to a funeral on Friday and to see my Mother on Saturday who is dying of cancer. We had to cut our stay with my mother short so we could drive 6 hours back to Melbourne to catch our plane on Sunday.

Pros: Kind cabin crews

Cons: Be punctual

Pros: Always great crew but the 737-800 is too cramped for east-west flights and hardly any leg room.

Cons: Larger less cramped jet. Toilets at rear and everytime someone tried to move around a guy standing in aisle next to me talking to another passenger i got hit. After about the 3rd time i almost landed in the back of the seat infront of me. I had words and he moved. Couldnt put seat back as not enough room. Got off jet with neck cramped...got on jet via rear door after walk and wait about 10 minutes on hot tarnac with sun belting into back of the unfortunate rear seaters...hostess apologised but i felt sorry for any older/ sick people. We were cooking on a hot plate like prawns !!!