IATA code | VA |
---|---|
Routes | 156 |
Top route | Melbourne & other airports to Sydney Kingsford Smith |
Airports served | 39 |
Top airport | Sydney Kingsford Smith |
Cons: Queuing lines could have been more organizered. Using stanchions would have helped organized the process. Also no one could hear the queuing instructions. Otherwise great flight!
Pros: Crew fantastic
Very comfortable
Pros: Crew work very hard and are very pleasant.
Pros: the crew was very helpful with my dietary
Cons: the seat cushion was so terrible I had to sit on a pillow for the whole flight.
The power USB did not work in my seat for the duration of the flight.
There was no wifi for the duration of the flight
Cons: Boarding was like a fire drill. Seemed unorganized.
Pros: Leg room
Cons: Delayed almost an hour. Landed and had to wait in another queue to get off the plane. Been waiting 15 minutes on the runway. This is really ruining the only holiday weekend I get for months.
Pros: fast boarding
Cons: Better Movies
Pros: fast boarding
Cons: better movies
Pros: Crew was good.
Cons: Seating ok for say a flight from Syd. to Melb. But not adequate for a short haul international flight. Lack of food is disappointing.
Pros: Food was super tasty and we were well looked after with refreshments
Cons: Lost one of our bags on the connecting flight. One of our bags were left at Sydney Airport and didn't get to us until 4 days later. Lucky we had travel insurance.
Cons: Présence of entertainment
Pros: Snack was good
Cons: Seats very uncomfortable and msny headrests would not stay in position making back of neck very uncomfortable. Also. Making passengers board via rear plane door and stairs where ramp to front plane door was used makes it much more difficult for seniors with carry on bag. Should use of front entra
Pros: Lovely crew
Pros: I'd already been in the air a total of 18 hours so this flight was only 1.5 hours so the finish line was in sight, could hardly wait for it all to be over
Cons: Already be there
Pros: I loved my seat that I paid extra for, that is until they moved two big men next to me.
Cons: Leave the seating the way it was.
Cons: Planes are old
Pros: The seats were very comfortable and afforded plenty of leg room. I would recommend Virgin Australia
Cons: The air pressure in the plane not good causing significant pain I’m my ears
Cons: Could not add baggage online
Cons: Not that much space.
Pros: Departure was on time (only fifteen minutes late).
Cons: Check-in was a shambles, long lines for bag-drop, despite having booked several months in advance my partner and I could not sit together, the flight and landing was particularly rough, no crew announcements, and our arrival airport was chaotic with no signs indicating which baggage carousel to use for baggage collection. It took us nearly 3 hours to collect luggage and depart the airport.
Pros: As usual, punctual flight with friendly crew.
Good amenities for a sub 4HR flight
Pros: Entertainment, complimentary meal and beverages given the time
Cons: No Wi-Fi like other domestic flights
Pros: Plenty of empty seats on the plane
We were on a coach flight with Singapore Airlines
Cons: Seats were very tight
Cons: boarding, takeoff and landing all late, and forgot to serve my row with snack...
business class meal
Pros: nothing
Cons: vegetarian meal was a small side salad and soggy. this over lunchtime so was a disgrace for business class
Disappointing virgin partner!
Cons: Definetely not the class or finess of a virgin flight! Half a cut ham sandwich... and water only due to short flight time. I’ve flown MANY times on the virgin aircraft. Service was much better! Won’t be booking a aliance flight anytime soon
Got what I paid for
Pros: They got me safely from lax to Brisbane.
Cons: A number of issues. Check in desk was seriously understaffed. No alcohol included with dinner in economy class. Vegan dinner consisted of boiled vegetables and rice. Seat was expectedly uncomfortable.
Pros: The actual flight on Virgin Australia was great! The comfort level for economy was especially surprising and very nice.
Cons: The transfer in between flights was very hectic and they couldn't find my ticket on my Delta transfer. This happened because they e-mailed the week before trying to change my itinerary but then clearly didn't let Delta know so there was definitely confusion and I missed my original transfer. That aspect was frustrating, but the flight itself was LOVELY.
Cons: Luggage was lost and had yo be seny next day.
Very short
Cons: Tight leg room
Cons: Problems with changing the boarding gate sinage!
Cheap
Pros: Felt Cheap
Cons: Felt Cheap. Not even an entertainment center and no one on flight could make the app download or work.
Pros: Efficient staff, plane was half empty so could lay across the seats & sleep.
Cons: Crew asking borderline rude questions, e.g., didn’t you hear...
Pros: Quick easy painless and on time
Late departure
Cons: Waited a long time for the catering crew before we could board. Once in the air, very smooth, friendly, professional.
Delay
Cons: Delayed
Food
Chair
Quick and easy
Pros: Fast boarding and disembarkation. Good lounge in melbourne.
Cons: Slightly condescending cabin crew member.
Cons: Seats too close together
Overall journey was fantastic
Pros: Help is there when required
Cons: Service excellent. Not long enough journey to see what I didn't like
Pros: Quick and easy service. Very friendly and polite.
Cons: None
Poor handling of delayed flight
Cons: We arrived 3_ hours early to check in for a 12-22 flight but had to stand in line much longer than necessary because passengers who arrived late for flights that were departing were checked in before we were. We understand that the airline is trying to check in passengers for departing flights so they can leave on time but they need a better system to avoid penalizing passengers who follow the rules. Our flight was delayed 90 minutes, causing us to potentially miss our connection in LA. We were not provided any information in flight or immediately upon getting off the flight to calm our worries about missing the connecting flight. So we stood in customs and immigration lines hoping to make it. Only after we collected our luggage, were we told that we had been rebooked on another flight from LA to DC (our final destination). We could have been given that information in flight or at least when we got off the plane to avoid being stressed in customs and immigration. The airline needs a much better way to handle delays for passengers who are going to miss connecting flights.
Home from hols
Pros: Food was unexpected and good, healthy
Pros: I like Virgin Australia -- luggage allowances are generous and it's nice to have a snack.
Cons: Flight was late, snack was not nearly as nice as on my previous trip (little crunchy snacks instead of cheese & crackers), they didn't want to serve hot drinks but offered no caffeinated substitute (in my opinion, if they are going to halt hot beverage service due to turbulence, they should offer free soft drinks instead, or at least free beer & wine since that would have been offered anyway if the flight had been on NSW time). Nothing major, just not as great as my previous experience with this airline.
Pros: Comfortable seats, enough leg room, great staff
Cons: Rude loud family 3 rows back, kids noisy all night, parents talking above them
Pros: Arrived early, departure was on time
Pros: Arrived early, departure was on time
Virgin Business Class, where did it go?
Cons: Virgin appears to have lost its way in its treatment of business class passengers from Fiji to Brisbane. Gone is the lounge to relax in prior to boarding , long ques and bottlenecks in "priority " lines whilst trying to board and then there is that other affliction that they now suffer from poor quality meals and selection of same
Oh well so much for that wonderful experience of flying at the front of the aircraft
Cons: My window seat didn’t have a window so was very squashed and felt claustrophobic
Pros: The flight attendants
Movie selections
Food
All Great!!!!!
Cons: One and a half hour delay
Pros: Great, love the ATRs
Pros: First time trying the new inflight Wifi - great!
Pros: Delhi to Singapore all Gud . Singapore’s to Perth all Gud but after Perth to broome no wheel chair access was provided
Virgin Australia is Excellent
Pros: Plane was really spacious. Lots of legroom. Service was great. Wifi was great. At one point it stopped working but I got on chat and they worked it out quickly.
Cons: Nothing
NX Dec 7 2018
Pros: Plane was clean, crew were fantastic, food was acceptable
Cons: Seating doesnt allow a lot of leg room for taller people unless you want to pay more for Premium Economy, We travelled early December and the Entertainment still referred to the November listings
Pros: Director flight at a good time
Cons: nothing
Cons: Initial temperature was a little low but it improved
Pros: On time
Cons: Nothing
Cons: Queuing lines could have been more organizered. Using stanchions would have helped organized the process. Also no one could hear the queuing instructions. Otherwise great flight!
Pros: Crew fantastic
Very comfortable
Pros: Food was super tasty and we were well looked after with refreshments
Cons: Lost one of our bags on the connecting flight. One of our bags were left at Sydney Airport and didn't get to us until 4 days later. Lucky we had travel insurance.
Pros: Lovely crew
Cons: Planes are old
Pros: The seats were very comfortable and afforded plenty of leg room. I would recommend Virgin Australia
Cons: Could not add baggage online
Pros: As usual, punctual flight with friendly crew.
Pros: Plenty of empty seats on the plane
Pros: Efficient staff, plane was half empty so could lay across the seats & sleep.
Pros: Quick easy painless and on time
Overall journey was fantastic
Pros: Help is there when required
Cons: Service excellent. Not long enough journey to see what I didn't like
Pros: Quick and easy service. Very friendly and polite.
Cons: None
Pros: Comfortable seats, enough leg room, great staff
Cons: Rude loud family 3 rows back, kids noisy all night, parents talking above them
Pros: Arrived early, departure was on time
Pros: Arrived early, departure was on time
Pros: Great, love the ATRs
Pros: First time trying the new inflight Wifi - great!
Virgin Australia is Excellent
Pros: Plane was really spacious. Lots of legroom. Service was great. Wifi was great. At one point it stopped working but I got on chat and they worked it out quickly.
Cons: Nothing
Pros: Crew work very hard and are very pleasant.
Cons: Boarding was like a fire drill. Seemed unorganized.
Pros: fast boarding
Cons: Better Movies
Pros: fast boarding
Cons: better movies
Cons: Présence of entertainment
Pros: I'd already been in the air a total of 18 hours so this flight was only 1.5 hours so the finish line was in sight, could hardly wait for it all to be over
Cons: Already be there
Pros: I loved my seat that I paid extra for, that is until they moved two big men next to me.
Cons: Leave the seating the way it was.
Cons: Not that much space.
Good amenities for a sub 4HR flight
Pros: Entertainment, complimentary meal and beverages given the time
Cons: No Wi-Fi like other domestic flights
Pros: The actual flight on Virgin Australia was great! The comfort level for economy was especially surprising and very nice.
Cons: The transfer in between flights was very hectic and they couldn't find my ticket on my Delta transfer. This happened because they e-mailed the week before trying to change my itinerary but then clearly didn't let Delta know so there was definitely confusion and I missed my original transfer. That aspect was frustrating, but the flight itself was LOVELY.
Cons: Luggage was lost and had yo be seny next day.
Very short
Cons: Tight leg room
Cons: Problems with changing the boarding gate sinage!
Late departure
Cons: Waited a long time for the catering crew before we could board. Once in the air, very smooth, friendly, professional.
Quick and easy
Pros: Fast boarding and disembarkation. Good lounge in melbourne.
Cons: Slightly condescending cabin crew member.
Cons: Seats too close together
Home from hols
Pros: Food was unexpected and good, healthy
Cons: My window seat didn’t have a window so was very squashed and felt claustrophobic
Pros: The flight attendants
Movie selections
Food
All Great!!!!!
Cons: One and a half hour delay
NX Dec 7 2018
Pros: Plane was clean, crew were fantastic, food was acceptable
Cons: Seating doesnt allow a lot of leg room for taller people unless you want to pay more for Premium Economy, We travelled early December and the Entertainment still referred to the November listings
Pros: Director flight at a good time
Cons: nothing
Cons: Initial temperature was a little low but it improved
Pros: On time
Cons: Nothing
Pros: the crew was very helpful with my dietary
Cons: the seat cushion was so terrible I had to sit on a pillow for the whole flight.
The power USB did not work in my seat for the duration of the flight.
There was no wifi for the duration of the flight
Pros: Leg room
Cons: Delayed almost an hour. Landed and had to wait in another queue to get off the plane. Been waiting 15 minutes on the runway. This is really ruining the only holiday weekend I get for months.
Pros: Crew was good.
Cons: Seating ok for say a flight from Syd. to Melb. But not adequate for a short haul international flight. Lack of food is disappointing.
Pros: Snack was good
Cons: Seats very uncomfortable and msny headrests would not stay in position making back of neck very uncomfortable. Also. Making passengers board via rear plane door and stairs where ramp to front plane door was used makes it much more difficult for seniors with carry on bag. Should use of front entra
Cons: The air pressure in the plane not good causing significant pain I’m my ears
Pros: Departure was on time (only fifteen minutes late).
Cons: Check-in was a shambles, long lines for bag-drop, despite having booked several months in advance my partner and I could not sit together, the flight and landing was particularly rough, no crew announcements, and our arrival airport was chaotic with no signs indicating which baggage carousel to use for baggage collection. It took us nearly 3 hours to collect luggage and depart the airport.
We were on a coach flight with Singapore Airlines
Cons: Seats were very tight
Cons: boarding, takeoff and landing all late, and forgot to serve my row with snack...
business class meal
Pros: nothing
Cons: vegetarian meal was a small side salad and soggy. this over lunchtime so was a disgrace for business class
Disappointing virgin partner!
Cons: Definetely not the class or finess of a virgin flight! Half a cut ham sandwich... and water only due to short flight time. I’ve flown MANY times on the virgin aircraft. Service was much better! Won’t be booking a aliance flight anytime soon
Got what I paid for
Pros: They got me safely from lax to Brisbane.
Cons: A number of issues. Check in desk was seriously understaffed. No alcohol included with dinner in economy class. Vegan dinner consisted of boiled vegetables and rice. Seat was expectedly uncomfortable.
Cheap
Pros: Felt Cheap
Cons: Felt Cheap. Not even an entertainment center and no one on flight could make the app download or work.
Cons: Crew asking borderline rude questions, e.g., didn’t you hear...
Delay
Cons: Delayed
Food
Chair
Poor handling of delayed flight
Cons: We arrived 3_ hours early to check in for a 12-22 flight but had to stand in line much longer than necessary because passengers who arrived late for flights that were departing were checked in before we were. We understand that the airline is trying to check in passengers for departing flights so they can leave on time but they need a better system to avoid penalizing passengers who follow the rules. Our flight was delayed 90 minutes, causing us to potentially miss our connection in LA. We were not provided any information in flight or immediately upon getting off the flight to calm our worries about missing the connecting flight. So we stood in customs and immigration lines hoping to make it. Only after we collected our luggage, were we told that we had been rebooked on another flight from LA to DC (our final destination). We could have been given that information in flight or at least when we got off the plane to avoid being stressed in customs and immigration. The airline needs a much better way to handle delays for passengers who are going to miss connecting flights.
Pros: I like Virgin Australia -- luggage allowances are generous and it's nice to have a snack.
Cons: Flight was late, snack was not nearly as nice as on my previous trip (little crunchy snacks instead of cheese & crackers), they didn't want to serve hot drinks but offered no caffeinated substitute (in my opinion, if they are going to halt hot beverage service due to turbulence, they should offer free soft drinks instead, or at least free beer & wine since that would have been offered anyway if the flight had been on NSW time). Nothing major, just not as great as my previous experience with this airline.
Virgin Business Class, where did it go?
Cons: Virgin appears to have lost its way in its treatment of business class passengers from Fiji to Brisbane. Gone is the lounge to relax in prior to boarding , long ques and bottlenecks in "priority " lines whilst trying to board and then there is that other affliction that they now suffer from poor quality meals and selection of same
Oh well so much for that wonderful experience of flying at the front of the aircraft
Pros: Delhi to Singapore all Gud . Singapore’s to Perth all Gud but after Perth to broome no wheel chair access was provided