This was the first time traveling with China Airlines. The Crew, were all professional and bilingual. The aircraft was clean and comfortable. I upgraded to even more space; that process was simple and not super expensive. The meals served were adequate and tasty, and the choices were suitable. After experiencing long flights and being a passenger with China Airlines, I must say I will travel with them again Sincearly Anthony
Flight attendants. Food, entertainment and most of all, be on time.
Hour late but understandable under the conditions. Taoyuan airport could have clearer signs language wise and more staff to help direct people.
It was our first time flying with China Airlines and had a very nice experience. The airline staff & crews both on the ground and air were very nice. Food on the plane was very good. Will recommend it to family and friends.
All of the staff were very helpful, polite I was very satisfied with China Airlines The food was normal for airlines but I’m sure they could do better
Decent flight, staff was very good, especially with the turbulence during the flight due to weather. Comfort was about par with other airlines but since it was a quick flight, was not much of an issue for us.
Baggage made it successfully to destination despite short layover. Appreciate that.
Staff were good and nice. There should me 3 meals instead of only 2 and snacks.
For a long-haul flight, the crew did a very good job of keeping the lavatories clean and the aisles clear.
Lovely service and excellent food and entertainment! I couldn’t have been more happy flying with air China
Food was terrible , uncomfortable seats, WiFi did not work, will never fly Singapore again.
I felt that the whole experience went very smoothly. The aircraft was extremely clean and tidy on boarding. The cabin crew were beautifully turned out very, very efficient and were a credit to Singapore Airlines who are now my favourite carrier.
First time flying with Singapore airlines and I’ll give them two thumbs up 👍 👍
Crew and service excellent. 2 hour delay for takeoff. SQ app showed flight on time.
So happy I flew with Singapore Airlines. The customer service is top notch. I am terrified of flying and the staff made me feel so at ease. Will only fly Singapore internationally moving forward.
They bumped us up. They overbooked the flight and we hurried to the next flight. We are a family of 5 with 13, 10 , and 6 year olds kids. Everybody was running to the next flight. We never been exhausted in our flights hust like we have experienced this week. Mismanagement in scoot and kayak.
Awesome as always. I wish though the cabin for premium was upgraded.... Same old sane old :(
Every thing was fine. Some ild classical Hindi movies should be add
The premium economy seats were not that great. It could have been more premium than economy seats.
Sleep pods in SilverKris lounge are disappointing, showers are great though. Food decent, not amazing. Need more toilets in lounge ideally. Flight was good but service can be better.
Crew so friendly and helpful. Fantastic business class seats on the 787.
Premium economy seats and food we're very nice although the price could be more affordable so we can do it more often.
Not up to their standard . After checking in my bag and having made a tight connection off NZ 29, they tried to bump me off the flight at the gate. In they end I argued myself onto the plane but my bag followed on a later plane. After over 24 hours of flying and despite being an Air NZ Platinum card holder being put in this position was unnaceptable
mechanical issue, so delayed take-off (hence the low boarding rating) and made a number of people miss their connecting flight. Also took a long time to get our checked baggage. I luckily made mine with 5 minutes to spare, but it was nerve-racking.
More comfortable seats. Even after an hour of travel, they are very hard to sit on. Enforce the amount of stuff that travellers can carry on. Some have up to three bags and take over other passengers' overhead locker space.
Crew members are so courteous and easy to talk to. My flight ticket was expensive from Chicago to Rotorua at $2800 usd. Everything else is very nice!
Great first time experience with ANZ. Such a great customer service. The crew was very friendly and welcoming
Great first time experience with Air New Zealand and loved it. The flight crew was extremely friendly and provided great service.
Needed more leg room. Leg rest and entertainment system box took up a lot of space and I'm not tall. Breakfast was good. Poor quality of the entertainment options.
Boarded on time, smooth flight and "gentle" landing in Palmerston North. Ahead of time due to a tailwind
multiple passengers on single PNR should be allowed to update/upgrade class.
Flights were delayed, Food was good but only 1 meal instead of 2.
Vast improvement needed in customer service. I couldn’t get the drink of my choice during both meals (i.e. sparking water and Diet Coke). I had used plastic cups falling onto me from the tray. No eye contact when they thank you on the way out signalling an insincere thank you.
The IFE is quite unconvenient if using our own device. Not all passenger brought their own earphone/headphone.
chaos boarding. Crew in business class seemed short staffed and lacking in attention to details initially, but did improve during flight.
No recognition for one World Emerald member. Business class seat has flat bed
Flight from Shanghai to Kuala Luumpur delay byy 3.5hrs with no real explanation.
Cabin crew as always are leaps and bounds the crowning glory of MH. Friendliness and natural warmth are such incredible traits. Food was very good on this flight also; and flexibility in meal time to accomodate rest was a plus point. Early arrival and landing as the first morning inbound at T4 LHR meant I was off the plane and in the queue for an Uber in less than 15 minutes!
I had purchased extra leg room for all legs of the flight but due to a delay in leaving Perth I was put on another flight but with Emirates. My luggage was initially lost but later found and my suitcase was broken. I ended up losing my upgrades
Prompt and efficient boarding. New MH-awards streaming worked first time on my personal device.
