Their customer service as specially those in Frankfurt is worse
Singapore airlines should update their meals plan for “Hindu NV”. I felt like it was not the best choice we had!
Nothing much to expect for an hour flight
information guide where to go next gate.
The crew was very courteous and helpful, great experience!
Have to stand 1 + hours to board, very crowded gate
Pandemic policy: airlines need to have currently update on the website for clearly requirements for Covid 19 certificate in hours , example form.
Cons: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Pros: "Smooth boarding"
Cons: "If they could serve a light snack would be good"
Pros: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
Pros: "The staff was amazing"
Pros: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Cons: "Silk air"
Pros: "Same as above on SIN-BKK"
Cons: "Next time in B787 Dreamliner"
Cons: "I recomended yo my friend"
Pros: "Service was excellent!"
Pros: "Yes the SQ802 and sQ807 was excellent"
Cons: "Returning flight food short be better SQ807"
Pros: "Generally good Flight was operated by Silk Air"
Cons: "Entertainment score is not meaningful because of the short flight time."
Pros: "See above"
Cons: "See above"
Cons: "We ask for wheelchair help from Perth to brooome but it was not provided ."
Cons: "Excellent flight service no"
Pros: "Excellent crew, service and food"
Pros: "Comfortable flight, punctual, helpful crew."
Cons: "I don't see the point in giving out menus for economy class, especially as it's only a choice of 2 meals and one of them wasn't available anyway. It's a waste of paper."
Pros: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Pros: "Movie selection was great. Food was decent. Comfort was expected"
Cons: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Pros: "Most everything"
Cons: "Crying babies made it tough to sleep the whole flight"
Cons: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Pros: "Boarding, friendly crew"
Cons: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Pros: "Business seats were excellent"
Cons: "All was good!"
Pros: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Cons: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
Pros: "Comfortable seats roomy 30kg allowance good a ttention form staff witohut fussing'"
Pros: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Cons: "Nothing to mention, all was good"
Pros: "Nothing specific"
Cons: "Menu is average but get they need to cater for wide variety of tastes"
Pros: "food. schedule was on time"
Pros: "smooth service with refreshments"
Cons: "No working seat audio"
Pros: "Efficient boarding and arrival"
Cons: "Old plane, entertainment system is outdated, food not good and they went out of the good stuff (e.g. only seafood noodles for breakfast?!)"
Pros: "Service is very good."
Cons: "Too warm/hot inside the cabin throughout the flight."
Cons: "breakfast was terrible"
Pros: "the selection was impresive to m"
Pros: "Overall just a really great experience."
Cons: "Nothing negative to report."
Pros: "the flight time was quick , by the time you took off you practically were preparing for landing"
Cons: "nothing disappointing"
Pros: "Excellent experience as usual by SIA."
Cons: "The plane is a bit aged in SIA standard. No USB charging. IFE screen is not bright enough."
Pros: "Everything else was good"
Cons: "Old aircraft with tired looking seats."
Pros: "Almost everything"
Cons: "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."
Pros: "Professionalism and friendliness of crew"
Cons: "Seat not great for my length even though it was business class"
Pros: "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
Boarding instructions on one leg of my journey were not well communicated at the gate (Melbourne to Auckland)
Pros: "We did not fly on this flight."
Cons: "We did not fly on this flight."
Pros: "The plane was great!"
Pros: "All good"
Cons: "It was very cold so the cabin could have been warmer"
Pros: "Their English, unlike US English, is a little hard to understand."
Pros: "Seat hard on older aircraft, needs new cushioning on seat"
Pros: "Ground staff were particularly helpful"
Pros: "Crew was really nice however slightly absent during the flight."
Cons: "Drinks should have been more frequently offered . Refreshments/water seemed hard to come by I had to chase them down in the galley only to get luke warm water...? Seats are pretty cramped and small with not much room."
Pros: "This is an overnight red eye flight. There is not much to interact with crew or service. It is simply long with attempts to sleep."
Cons: "Perfect flight. Delicious meals. Great crew."
Pros: "Very spacious seats and good entertainment system. Two meals provided. Good blankets provided with pillows. Spacious and clean bathroom."
Cons: "My usb charging plug didn’t work and I wish they sent me an email in advance or told me upon check in what the requirements were that I would have to show upon boarding. I was not prepared to show them my follow on flight schedule (leaving NZ) but I would have been prepared if I had known in advance"
Cons: "There was only approximately 13 inches for the aisle between seat sections. It was mostly women with big wide hips who kept me awake most of the 12 hour and 34 minute flight, as they brushed my shoulder disturbing my ability to rest."
Cons: "The plane was delayed for more than one hour which we did not have sufficient time for transfer to LA. We have to run instead of walking."
Pros: "Very friendly and helpful staff"
Pros: "Very friendly flight attendants"
Cons: "We were not told that we had to buy meals and drinks ahead of time?! We had no food for an 8 hour flight and couldn't even buy a soft drink?! We were on an outdated plane leased plane from EVA Air and there were maybe 10 movies to choose from? Also, my reading light was broken. Not the level of care that I've come to know from Air NZ and really disappointed."
Pros: "Crew were lovely."
Cons: "Had a lot of hassle adding baggage to this leg of my trip on booking. At check in i was asked to pay $130 for baggage, which was no surprise. Luckily Air New Zealand ground staff sorted it out and I did not have to pay. I will book direct with the airlines next time."
Pros: "Air NZwas a good carrier"
Cons: "Kayak to Virgin Australia to Air NZ - we had a long layover and surprised by 0 bag check in and very expensive charge, When asking for help all told to go to the other : for earlier flight - huge charges - no help : bags - no help and we paid onerous amounts. All bad and with lots of frustration trying to get help."
Pros: "No security on this regional flight; made it simple to board. Very quiet for a turboprop aircraft. Boarding was delayed and not well announced."
Pros: "Reliable service. Flew Air NZ twice without any hiccups. Boards on time, leaves on time. Get a biscuit (cookie), drink, and sweet. Had room on both flights also. Not packed to the gills and enjoyed the aerial view of the lovely NZ countryside."
Cons: "Nothing... didn’t give 5 star due to no monitor/tv for entertainment but with such a short flight it really isn’t necessary."
Pros: "Clean modern plane, on-time, nice Regional lounge"
Pros: "Veer smooth ride. Very nice crew. Great service"
Pros: "United flight crew was good. Check in was good and on time. Flight arrived early, smooth flight and landing was smooth."
Cons: "Recheck through LA TSA to domestic flight with United, was further hassle, might as well get naked to get through. Seat recline, too limiting (not asking much, just a bit further back). Pretzels were stale. Cabin crew seemed more friendly with dead heading pilots than passengers."
Pros: "Not much"
Cons: "My flight was moved up three hours and we were not notified. Two others we were traveling with were. Some people received meals and drinks and the flight attendants had a list of which seats. Apparently we weren't entitled to any. We were not treated the same as the others next to us. It was not an option. Perhaps only Australians were entitled."
Pros: "The crew was super friendly and went out of their way to do what they could to make everyone happy and comfortable."
Cons: "I had input that I was vegan when I booked and it’s on my airpoints profile- however I did not receive a vegan meal which was a bit disappointing."
Pros: "I loved everything. From the friendly service to the comfort of the plane... it was fabulous for the 12 hours I was on board."
Cons: "Nothing. I had great service and a great flight the entire ride. Well done... Best airline I've ever flown with!"
Pros: "Friendly, courteous crew"
Cons: "Seat dimensions seem to have shrunk noticeably. Very little leg room"
Pros: "Air NZ are great. Kayak are not,"
Cons: "I couldn’t tell about the food and entertainment because even after several call to Kayak trying to upgrade to a flight where food and entertainment were included because it said “no meal service” on my itinerary I was assured they were included and what do you know. They weren’t. I will never be using Kayak again. Very poor serve from people I phoned. They did no know what they were doing."
Pros: "The crew were uniformly wonderful! They had a bunch of kids from the NZ equivalent of make-a-wish on board so they all dressed up. Anything we needed they provided with a smile."
Cons: "The lay down seats are particularly hard and it is almost impossible to look out the window in business class"
Pros: "I thought our male flight attendant was not only slow to offer water, pick up trash, or respond to attendant calls, but he was also rude about it, making excuses when asked about the delays instead of simply apologizing and making sure to do better the next time. Also, the calzone breakfast was pretty bad. But other than that, the flight to LAX was ok. The entertainment system, as usual, was excellent, and we had room enough to stretch out during the long flight."
Cons: "I thought our male flight attendant was not only slow to offer water, pick up trash, or respond to attendant calls, but he was also rude about it, making excuses when asked about the delays instead of simply apologizing and making sure to do better the next time. Also, the calzone breakfast was pretty bad. But other than that, the flight to LAX was ok."
Pros: "The staff was nice."
Cons: "No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat."
Pros: "The staff were very kind. The amendies (pillow, blanket and headphones) were great. The airplane food and wine selection were nice."
Pros: "The service was very good, food good, seats comfortable. The sears on the way to my destination seemed roomier than on way home, maybe a different type of plane?"
Cons: "This was my first long flight 12+ hrs. And I wish I would have gotten the economy couch option. Sitting upright that long is difficult."
Pros: "Enjoyed gluten free meal enjoyed inflight entertainment"
Cons: "a little squashed in seating"
Cons: "It was unpleasantly cold in the cabin, blowing cold wind at it could not be better"
Pros: "I dreaded 14 hours on a plane but Air New Zealand made the trip very comfortable. The meals were delicious and staff responsiveness was great. I got lucky and didn't even have anyone sitting beside me. Great experience from every angle."
Pros: "Friendly flight attendant, good food, clean seat"
Cons: "They checked in my mag with knowing my transfer time to the connecting flight in another country is only 10 mins delayed despite I kept questioning them. They told me there would be people "escort " me through the security check point and the flight would help us. And they even told me they knew I had "enough" time to transfer that's why airline did not change my flight. But once I checked in my luggage and passed the security check, I received a new flight ticket through email. They totally changed my connecting flight to a much later one. Only 20 mins later after they told me to check in my luggage and promise the connecting flight would wait for me. Later the manager said" I don't know who told you that, but no one could catch a connecting flight in 10 mins.""
Pros: "The best ever business class check in and superior lounge and breakfast."
Pros: "Boarding from last row first"
Cons: "Food was just okay."
Pros: "Seats were comfortable and adjustable with tons of legroom. There was a bottle of water at our seat when we arrived, real pillows, and no more than two seats side by side. Bean bags to rest your feet on was a great touch."
Cons: "Touch screen system on entertainment system was very sluggish and unresponsive"
Pros: "Nothing. Nothing at all"
Cons: "They were rude to us economy passengers. Apparently unless you pay ridiculous money for first class you get treated like garbage. Even though my ticket said I had one free bag to check the rip off artists at United charged me 150 for one bag under the size and weight limit."
Pros: "Unlike a trip on Air New Zealand several years ago, there is actually enough leg room now so knees don't push into the seat in front. That is a huge improvement! The airplane we flew in this trip was a nice new one, very well designed."
Cons: "No complaints! Air New Zealand really seems to be putting forward a god effort, and it shows. Hope they keep up these service standards and improvements over the past."
Pros: "flight was okay, leg space kind of small, but flight was short"
Pros: "Everything :)"
Pros: "Le confort des sièges, la propreté de l'avion, la gentillesse du personnel à bord."
Pros: "The comfort of the seat, the quality of the food and the friendly accommodating service."
Cons: "Absolutely nothing."