I was very impressed with this airline. The plane was clean. The attendance were nice and it was a great comfortable experience. The zipper on my suitcase broke after I checked it, and they wrapped it all Thailand plastic wrap to prevent it from coming apart during the flight. When I got to Los Angeles, all of my items were safe and still in the bag. That is above and beyond!
Pros: "Singapore Airlines has everything worked out for you before you land. That's a great help. The stewardesses were just phenomenal and endlessly polite. I will definitely use them again."
Cons: "As much as I normally nitpick something, I literally have no criticism at all of Singapore Airlines. Everything they did was a step above everyone else."
Pros: "Reliable service, clean cabin"
Pros: "I like the crew members"
Cons: "Entertainment selection and food could be better"
Pros: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Cons: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Pros: "Very cramped seats"
Pros: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Cons: "Silk air"
Cons: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
Pros: "Crew was polite."
Cons: "For such a long journey, the plane could have been nicer."
Pros: "Friendly crew and spacious."
Cons: "Food could be better"
Cons: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Pros: "Entertainment system ok"
Cons: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Pros: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Cons: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
Pros: "Seating was spacious, crew was attentive. Boarding was efficient."
Cons: "The food choice was not pleasing to me."
Pros: "The staff is amazing and know what parents of bubs need."
Pros: "check in went smoothly. helper was friendly and helpful."
Pros: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Cons: "would like regular water bottles to be available for drinking"
Pros: "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Cons: "the call button did not work the tray table was almost impossible to pull in and out (BC)"
Pros: "Very good service."
Pros: "Singapore airline crew is always top notch in terms of service and attentiveness. It's a direct flight from Singapore to Canberra! Beats the layover in Sydney or Melbourne."
Cons: "Business class seats were uncomfortable compared to other business class. They're not lay flat seats, and I can't get the seat even close to flat because my feet jam in to the bottom of the seat in front of me. The food wasn't great, some of the meal which was supposed to be served hot was still cold."
Pros: "Great entertainment system for a short haul fl flight"
Cons: "Terrible food"
Pros: "Ease of check in, very quick."
Cons: "Older plane, entertainment system incredibly slow, plane needs tidying up, starting to look its age."
Pros: "Service by the crew was great"
Cons: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Pros: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Cons: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Pros: "More leg room than other airlines, superb service and excellent food!"
Cons: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Cons: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
Pros: "Everything great personnel"
Cons: "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
Pros: "ending meal was very late like an hour or less before landing"
Cons: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
Pros: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Cons: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Pros: "Upgraded to biz class, which was fantastic"
Pros: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Cons: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Pros: "Everything is excellent!"
Cons: "cramped seats freezing cold"
Cons: "cramped uncomfortable seats freezing cold"
Pros: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Cons: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Pros: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Pros: "Crew was outstanding"
Cons: "No sound on my entertainment system"
Pros: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Cons: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Pros: "The meals were great, the seats very comfortable, the entertainment system very good as well."
Cons: "The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all."
Pros: "Airline was great"
Cons: "The customer service at Airfair.com is abysmal. I will NEVER do business with them again."
Cons: "Sydney to Singapore flight was a very old flight, uncomfortable seating and very poor quality entertainment system"
Pros: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."
Pros: "The vouchers at the airport enabling us to have a shower just lovely"
Cons: "Enterntainment average on last flight and seats were hard."
Pros: "Service is good even in economy class."
Cons: "Chairs on the new A380 although more comfortable than the Boeing 777 are still very uncomfortable for sleeping in the economy class. Plane is so big that it takes a while for first and business class to load and unload. Luggage took forever to unload for the same reason."
Pros: "Good entertainment options"
Cons: "More beverage services"
Pros: "Good seats"
Cons: "Took 2 hours from take off until i had a crew member ask what i wanted to eat/drink"
Pros: "Excellent crew. Got on just in time. Last one on the flight but they were very understanding. Loved the airbus A380."
Cons: "It was great but food could have been better. Process to get onto the flight at DXB was much longer and complicated than it needed to be. Huge airport and big distance between connecting flights."
Cons: "Crew didn’t manage noisy passengers at business cabin"
Pros: "The crew was amazing and their service was very attentive to customers."
Cons: "Not having crying infants onboard"
Cons: "Food worse quality than before. No snacks as well"
Pros: "Crew, food, drinks, and seats were fantastic"
Pros: "Seat was fixed for such a long flight it is hazardous to the spine ."
Cons: "Allow the seat to slightly recline like any other airline"
Pros: "The crew were superlative."
Cons: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"
Pros: "nice comfortable flight"
Cons: "depaert on time"
Cons: "Too long of a wait for "parking" after landing"
Pros: "I had 4 sectors except the first one 3 of them was with unfriendly cabin crew not smiling at all not responding the calls."
Pros: "Great service!"
Pros: "Outstanding and very helpful service"
Pros: "Jumbo jet plane was fantastic."
Cons: "None for now"
Pros: "Business class setup Bar Staff"
Cons: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Love the A380 - the sheer size of it allowed for more personal space. Consequently, it was a much more comfortable flight."
Pros: "Professionalism of flight and ground crew. Movie & entertainment selection. Overall cleanliness of aircraft. Better comfort due to wider seating."
Cons: "The fact that this was the shortest flight of my trip - Wish my journey started this way."
Pros: "Didn’t get this flight as we were so delayed."
Pros: "Good space and entertainment. Crew was excellent. Really enjoyed it."
Cons: "Food. It’s plane food wasn’t impressed."
Pros: "Staff were quite attentive. All requested were promptly fulfilled"
Cons: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."
Pros: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Cons: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
Pros: "After our trip from Cape Town to Dubai with Emirates which was not that great we where pleasantly surprised when we where bumped up to business class from Dubai to Bangkok. We did not expect this. Although we did not take advantage of all the extras business class has to offer we had a great nights sleep and the breakfast was superb. The cabin crew was excellent all the time. Thank you Emirates."
Pros: "The big tv on the seat backs."
Cons: "The seats were too close to each other."
Pros: "Professional and friendly staff"
Cons: "Bad terminal atmosphere. Hot and dirty. Pool management transportation to airplan. Man in black suit officer bad manner for service."
Pros: "all entertrainment onboard is excellent ."
Cons: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."
Pros: "Attentive crew (Busines cabin was near empty). Highlights the deficit caused by large occupancy A380 Business cabin. A380 business cabin has been economy classed to within an inch of its life, too few crew and those that are on duty disorganised and stressed. 777 crew ratio was 3 crew to 1 pax :)"
Cons: "Engine noise. Boarding in Dubai was a farce as called to gate even though aircraft was severely delayed inbound. Surly lounge staff didn’t help. Business Class gate desk ‘closed’ even though staffed as person was busy on the phone. Weird 2 - 3 - 2 layout means window and centre seats have to clamber over reclined neighbours. Seat width better than A380 and also less tomb like when reclined to nearly flat bed."
Cons: "The connection in Dubai was horrible. The 30 minute bus ride is so ridiculous. It's very difficult to even find the Business Class Lounge. No greeters. No signage. Terrible service. Even pajamas are not provided in Business Class --- unlike on Qatar Airways."
Pros: "Assistance at Bangkok was excellent with no problems wheelchair all the way from flight to taxi. The assistance staff were employed by the airport and not Emerates which seemed to make a difference."
Cons: "On the whole everything was acceptable."
Pros: "Streamlined flight compared to Boston to Dubai flight. Still very pleasant staff"
Cons: "Seats not as comfortable as possible in coach"
Pros: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."
Pros: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
Cons: "Not much I didn't like"
Cons: "My seat was changed after I had booked and paid for flight."
Pros: "Affordable price"
Cons: "Unfavourable flight schedule- Midnight arrival.. tired."
Pros: "Low fat meal was great! (the salmon one)"
Cons: "They broke my checked in luggage!!!"
Pros: "Lovely online and phone customer service reps. Comfy flight with good entertainment (tv)."
Cons: "My baggage (x3) was delayed 3 days, which was frustrating to say the least. I received no apology email or flight discount/refund/coupon, etc."
Pros: "Everything was Great !!"
Cons: "late take off and even on arrival took 20 minute halted near runway as there was no space for disembark ."
Pros: "The plane was very comfortable and I had plenty of space for not only myself, but my carry on luggage. I only brought carry ons so I wasn't sure if I would be able to place my bags above where I sat and if there would be enough space. There was."
Cons: "The boarding process was a bit confusing. It all seemed to happen really quickly. Suddenly it felt like everyone was allowed on the plane which confused me. But in hindsight, I think this was for the best because the boarding process was pretty speedy which impressed me."
Pros: "the entertainment was great and I love it."
Cons: "Too cold!!!! When asked for a blanket, crew members gave excuses to why blankets are not available; however, other passengers had multiple blankets. Due to the unorganization of the crew, I had to keep paging for attendent only to be forgotten again. Boarding was not controlled. Passengers gathered around boarding attendant which made getting through zones frustrating. For the amount of money paid, I was hoping for a much better flight."
Pros: "A380 Quiet airplane ride"
Cons: "Food was bland"
Pros: "Comfortable seats not packed"
Pros: "Food was good for all nations (although red wine was fair quality, over all was superb). Hundreds of movie channels classic and new ones (but some had no English subtitles)."
Pros: "food and Boarding"
Cons: "seats, I flight entertainment jacks were not working"
Pros: "The crew did well checking up on everyone regularly and the plane was comfortable."
Cons: "The meal was not very good. I would have really appreciated a small snack or desert also. The crew also seemed easily irritated at times."
Pros: "Baggage allowance is good and cause of choice this airline but bad staff specially the check in"
Cons: "I hate the ground crew.. with bad behavior and uncooperative- plane no entertainment.. you must used app with your telephone"
Pros: "Crew were ver friendly"
Cons: "Late departure?"
Cons: "No in flight entertainment. No seat charging. It would have been nice to know this a head of time so we could have prepared (tracing with 3 kids). Right before we took off crew told everyone to down load virgin app, they didn’t specify the entertainment app. So we were not able to watch any movies."
Cons: "No I flight entertainment or chargers for phone"
Cons: "Horrible service. Flight cancelled. Delayed by 30h. Will never travel Virgin Australia again"
Pros: "Very rude. Not professional. Slow service"
Cons: "Should have more knowledge and give effecient service"
Pros: "Food was super tasty and we were well looked after with refreshments"
Cons: "Lost one of our bags on the connecting flight. One of our bags were left at Sydney Airport and didn't get to us until 4 days later. Lucky we had travel insurance."
Cons: "vegetarian meal was a small side salad and soggy. this over lunchtime so was a disgrace for business class"
Cons: "Seats too close together"
Pros: "Aircraft seating Good notification of possible delay"
Cons: "Crew Long it at bag drop Checked website about delay, said it was on time."
Cons: "No seatback monitor."
Cons: "Flight delayed initially because of a cracked window, was an hour late before it was communicated. Then on a new aircraft, forced to return to the gate when cabin crew identified a vacuum cleaner part as a suspicious item. All told 2hrs 15 mins late."
Cons: "Row 10 seats were extremely cramped. Seemed worse than usual. Was placed in middle seat and was unable to even read a magazine. Hostess saw how cramped I was and commented that I should purchase a x class fare, Perhaps virgin should ensure they supply adequate basic seating"
Cons: "Paying trolleys should have been free in the airport"
Pros: "The service on board was excellent and the flight atendants really nice"
Pros: "Friendly and helpful Stewards. Virgin Australia 1 free checked luggage is great."
Cons: "The queue for the loo was a bit ridiculous. Passengers were lining up in the isle besides our seats instead of waiting in thier seat for a vacancy."
Pros: "Boarding was a breeze and the crew was the best I’ve seen before."
Cons: "Seats are to comfy for a long flight but manageable."
Pros: "Crew was good, and water was served frequently."
Cons: "Got out late from Sydney and got stuck in a holding pattern in Bali. We had to take a shuttle to and from the plane was was cramped with screaming children. Due to the delay we got stuck at immigration for 50min. We weren’t told about the entertainment until already on the plane when we couldn’t download the app."
Cons: "If I could give zero stars or negative star rating , I would!!!! The scale should have a zero as this is the worst airline in the WORLD!!!!!!!"
Cons: "they lost our bag on a direct flight, how can they do that? when we got there they only have an agent who told us to contact virgin airlines in melbourne!!!"
Cons: "No entertainment no food or drinks"
Pros: "Flight canceled after luggage gone spent bight hotel arrive later than they said next day and missed connecting"
Cons: "In Sydney spent another night in hotel missed fathers 87th birthday. Promised no fees to change return ticket told it was in file and to just call the was no record of that promise when I called overall horrible experience"
Pros: "On time. Friendly crew. Smooth landing. All you can ask."
Cons: "Checking in took a while longer than expected. But I was still very happy with the service."
Cons: "As it is alliance with Singapore Airlines for international connecting but didn't felt any reasonable reason for not serving snacks."
Pros: "Boarding in Sydney was easier than anticipated. Crew were good"
Cons: "Stop off in Darwin? Really? Star Alliance is a bit of a joke-poor coordination between VA and Air NZ. No lounge access given we’re Air NZ elite members"
Pros: "Crew blocked the seats in our row as we had a small child and they had the room... awesome!"
Pros: "Courteous, friendly staff."
Pros: "Seats, crew, boarding normal"
Cons: "No entertainment, food or charging port"
Pros: "Service and comfort."
Cons: "No real complaints."
Pros: "Staff was great, captain was funny he said "When I turn off the fasten seatbelt sign you can move about in our spacious cabin!". I think he was joking!"
Cons: "Super tight, cramped aircraft. You could hardly even turn around in the aisle!"
Pros: "I paid extra for the new Economy plus seats. Completely worth it and not too expensive. I always fly Virgin Australia to Los Angeles"
Cons: "Airplane food is never great but it's the best you can get."
Pros: "Comfortable. Enough leg room."
Cons: "Our departure time kept changing every 10 mins. If we had known, we could have stayed/roamed around town for an extra couple of hours."
Pros: "Not much to like, price was good, that's the only plus"
Cons: "Food is terrible, no entertainment, no blankets or pillows, simply best described as "basic"."
Pros: "Efficient loading and unloading, very friendly team"
Cons: "They claim to be full service and dinner was a bag of stale pretzels"
Pros: "Check in online easy, I had bags to drop; all they needed to see was my boarding pass on my phone. Boarding & the flight itself was terrific."
Cons: "My bag was missing the identification ribbon I'd put on it, although bag handlers at Melbourne airport probably did that."
Cons: "Didn't clearly mention to me that I have to buy extra ticket for my luggage. It is a cheap plane, but the expense actually is not cheap."
Pros: "The crew on the flight"
Cons: "Lack of communication from ground staff re 3 hr delay"
Cons: "Virgin look to have changed their inflight entertainment and as a result have dramatically reduced the new releases."
Cons: "I wish that there were places for me to plug in my chargers"
Pros: "Service from the crew was good, however it would have nice to have been woken & offered lunch."
Cons: "Too many screaming children! Very cold."
Pros: "Prompt take off after seeing the jetstar flights around us being delayed"
Cons: "Nothing to complain about 5*"
Pros: "Nice flight comfortable"
Cons: "Landing was bit uncomfortable but that can be sometimes weather problems"
Cons: "To start things off the women at the ticket counter to check us in was the rudest woman I have ever dealt with whilst traveling. I wish I had her name. It seemed as if she'd had something against us, this was in Brisbane by the way."
Pros: "The crew was nice enough and the seats were comfortable."
Cons: "Only water and tea and drink options and the supposed Wi-Fi onboard didn't work at all."
Pros: "The fares are low and the overall flying experience is good compared to other discount airlines."
Cons: "Lowest fares do not include a checked bag and the cost is very high ($120 AUD) to add a bag."
Pros: "overall excellent service"
Pros: "Everything went smoothly"
Cons: "The overcharge for baggage being slightly over weight"
Pros: "I liked the inflight entertainment"
Cons: "More leg space on the economy seats, It makes you wish you could afford the upgrade to business class."
Pros: "quick boarding process using both front and rear doors"
Cons: "check-in was stressful, baggage check didn’t start until 45 minutes before take-off"
Cons: "It's like traveling on Spirit in the USA...you have to pay for everything"
Cons: "Arbitrary singling out of passengers for baggage weight violations when majority of carry-on bags weren't to regulation for most passengers. Exorbitant fees for checking bags at gate."
Pros: "Good ticket price."
Cons: "They charge $60 per checked bag at check-in, and weight limits on carry-on luggage are unreasonably low."
Cons: "They were delayed and also flight crew was rude and not polite. Also, I think it’s very sneaky and misleading how they advertise these flights as if they’re cheap when they don’t include any baggge fees at all and they charge you crazy prices at the airport for bags."
Pros: "Nothing in the service that would warrant any positive discussion"
Cons: "Upon attempting to checkin online, Jetstar indicated that checkin had to be undertaken at the Queenstown airport. No prompt was provided to indicate that baggage registration and payment would have to be handled via the general website, in spite of being denied the ability to checkin online. To our surprise, we faced a $75/bag checkin fee at the airport, being told registration of baggage at the airport would face a premium fee. Unfair or what...?"
Cons: "Ok so. With ticket purchase you only get a carry on bag in economy. To pay for a checked 15kg bag is $68, but only if you pay ahead of time. If you pay at the counter it will cost you $100. The woman at our gate was completely alone, and clearly frustrated by the situation and kept radio-ing for information about where the rest of her crew was. They are flying 787 Dreamliner now and just squeezing as many people as they can on them. I am a 5’10” female and my knees were hitting the seat in front of me. Want to recline your seat? Go ahead, but the bottom of the seat now slides forward as well to compensate for the lack of space. So if you’re tall like myself, you can’t recline your seat because it forces your knees further into the seat in front of you. Lastly, they have this ‘amazing entertainment service’. It’s $8 to watch a movie or play a game of solitaire. Such a scam. Water is the only drink included and the power outlet in my seat didn’t work. They are exactly what they have always been, but dressed up nicer, cheap and crappy airline looking to make as much money as possible. Won’t be flying with them again. For the money I paid to check a bag plus ticket cost, I could have flown a much nicer airline. will do next time!"
Cons: "My main complaint is what others describe, the luggage charge. However, for me it was 100 dollars per bag or an additional 200 dollars. By that time I could not change flights as was traveling with others. What was going to be a modest flight charge turned out to be a hefty one. The flight otherwise was good to excellent."
Cons: "90 minute wait in check in line"
Pros: "I liked that all connections were made"
Cons: "I did not like the fact that my luggage is lost."
Pros: "The seats were comfortable."
Cons: "Our complaint is the flight was over 5 hours long and you could not even get a complimentary glass of water, soda or juice. We found this to be a major out point with regards to service. The other issue was the no free TV. Lastly, I have never in all my flights had to pay such an outrageous fee to pre-check a suitcase. Thank you for listening."
Pros: "nothing to complain. everything is good."
Cons: "Having to pay for checked baggage when other people got on with more baggage than me. It’s a scam."
Pros: "Friendly flight attendants, smooth flight"
Pros: "Check in was fast and friendly. You MUST buy checked luggage on line before you get to the airport or you will pay. We did this and had no problems at all. Also get there early and be nice. Were told our CPAPs would count as part of our free carry on allowance and were infuriated as this has NEV"
Cons: "Misinformation on CPAP policy."
Pros: "The service was terrible. The entire experience was really incredibly disappointing. I will never book Jetstar again."
Cons: "They charged me the price of my ticket because my carry on weighed too much. The staff was very rude!"
Pros: "To be fair, my flight was only about three hours so no food was served. It was a small, older plane. No entertainment available. Flight was delayed by 40 minutes. Didn't pay for checked bags"
Cons: "Boarding process was like cattle herding. No organization at all. I did appreciate the flight attendants efforts to seat everyone quickly so we could take off."
Pros: "Nice crew"
Cons: "The plane was freezing, and there were no TVs for entertainment or blankets to help mitigate the cold"
Cons: "I had to pay $160 for luggage. I didn't want to check it, I wanted to carry on my backpack and small luggage case. Didn't realize BOTH had to be below 7 kg which is absolutely nothing. The check in man was rude and definitely could've helped a backpacking student as myself out... the flight was practically empty I don't think weight of luggage mattered!"
Pros: "Didn't realize we had to purchase baggage in advance. Doubled the cost of the flight. The attendant did move us to exit row since we paid so much, but it wasn't clear when purchasing the tickets that you needed to by your baggage in advance"
Pros: "The flight is like Southeast Airlines, so don't expect any entertainment or special features. The ride was a bit bumpy, but the plane handled the conditions well. The flight was for only 2 hours and 48 minutes. We didn't get anything to eat unless you paid for it; the food didn't look that appealing to me. Overall, I just happy to be in Australia safely."
Cons: "No entertainment or good service."
Pros: "The crew was courteous and nice."
Cons: "We were charged $100 per bag and $50 per Kg over the weight limit. Baggage fees were not clearly listed when booking this flight. We found out about the cost when we were checking in to board. Jetstar should state up front in the flight cost area about their baggage fees, not hidden in the fine print. A side note, everything on the flight cost extra; water, Wi-Fi, etc. Once the added fees are calculated into the cost, Jetstar is not cheaper than the other airlines."
Pros: "Easy boarding in Queenstown and the flight staff was friendly and helpfull."
Cons: "Thier bag fees are outragous. It was extreemly difficult to find thier allowances online and we ended up paying more than our ticket price to check our bags. If it was more clear what the fees are, we would not have chosen Jetstar. I would recomend going with New Zealand Air over Jetstar hands down."
Pros: "Service was awesome0000"
Pros: "Friendly crew, budget price"
Cons: "No drink service at all"
Pros: "To get a drink faster - preorder online when booking"
Cons: "Baggage fees not clear"
Pros: "On time"
Cons: "Baggage policy needs to change. 7 kg limit on carryon combined bag and hand bag. I carried a very small suitcase, 10 kg, this cost an extra 100 dollars return!. Chose another airline. Aircraft was filthy, they could do so much better."
Pros: "Plane was spacious"
Cons: "Carry on weight limit of ~10lbs and if more then it costs $25 a lb... really? No food included whatsoever, not even coffee or tea. After making me check my carry-on for being too heavy, they lost it. Now I am in Bali with no clothes except the ones on my back."
Cons: "Late boarding, deceptive price shrouding practices (charging you $160/bag if you don't book it in 3 hours ahead of your flight) when there is no reason to support it. No entertainment. Poor drinks service. Cramped seats."
Cons: "Got to the desk at 9:03pm to check in for a international flight departing at 9:45 at an empty airport only to be turned away and told we had to check in 45min before flight (not stated in confirmation email) so 3 min late and they wouldn't let us check in, and no refunds and zero willingness to help, the ticket gate people only wanted to go home since that was the last flight of the day. So again I say VERY POOR SERVICE!! Jet Star sucks big Harry ones!!"
Pros: "I checked in online and wasn't able to add my bags to my reservation, so figured I would do it when I got to the airport. Big mistake. It cost me NZ$ 215 to heck my two bags (one was admittedly heavy, but that is still an insane amount). I knew I would have to pay for bags but more money because of something that I was unable to adress is absurd."
Pros: "They are very unclear about baggage fees and we had to pay at the counter. 2 bags $300. Really!!!"
Pros: "Crew were fantastic... efficient, welcoming, professional."
Cons: "We were SHOCKED to learn that we could not purchase additional baggage weight allowance online (were not allowed to check in online), and when we got to the counter to check in, were told that each additional kilogram of baggage weight over 20kilos (per person) would cost us $25!!! This is outrageous. We are traveling in Australia/NZ for 23 days with golf clubs and many bags, spending lots of money in these countries, and were very upset to learn of this archaic policy."
Cons: "The flight was an hour late and then we waited on the plane while they unloaded all the cargo bins to find three golfers bags who evidently did not make the flight. That extra time made us miss our connecting flight to the US. We spent almost 3 hours in the Sydney airport getting the run around on what we were supposed to do. When we checked in Queenstown for our flight the person at the desk must have know we would not make our flight as she did not give us a boarding pass for the Sydney to the US flight, but gave no directions on what to do if it was missed. I mentioned our connecting flight and the close connection to the flight attendant and she said it was not their fault."
Pros: "Check in was quick, but our flight was delayed. We received an email notification which helped. Of course we wish the flight wasn't delayed but having an extra hour in queenstown is amazing."
Cons: "Delayed flight"
Cons: "It was very discouraging having to pay almost as much as our flight for our small checked baggage - and it was confusing regarding how much we had to pay, I still don't understand what it was we actually paid for. There was not clear indication about this policy when I purchased the ticket, and we were traveling without internet access and unable to add a bag to our booking before hand. I've flown hundreds of times and never encountered this kind of fee. This frustration alone will likely lead me to choose another company next time."
Cons: "We were charged $215 at check in to check our luggage because we hadn't "ticked" that we'd be bringing luggage when we purchased our tickets. We purchased our tickets on Kayak and never were we warned or even been informed that this would be the case. The fee for baggage turned out to be $70 per bag plus $15 per Kg for each Kg over 15 Kg. Which is absurd. Any regular flight allows bag up to 23 Kg before additional charges. This is extortion. Yet there was nothing we could do unless we wanted to leave our bags in Queenstown."
Pros: "Before purchasing tickets, i confirmed with Jetstar agent that i could purchase bag fees anytime before the flight. I was even quoted a price. 3 weeks before my flight i went on to prepay for 1 piece of luggage and they wouldn't honor the quoted price. I had to pay almost double! BEWARE of luggage fees!"
Cons: "Huge luggage fees. Won't honor price quoted"
Pros: "The tickets were cheap, but that's about all that was enticing about this trip, which doesn't say much since we had to pay for everything else."
Cons: "This was the worst budget airline I have ever flown with. We had to pay if we wanted to chose our seats, and then they didn't even give us the seats we paid for! We had to pay for all baggage. We had to pay for food and drinks on a 6+ hour flight. We had to pay for entertainment. And they were terrible about getting our bags out in a timely fashion."
Cons: "Check in process is extremely slow with long lines. You are not able to check bags and are charged significant amounts to check in which cost even higher if you do it at the airport. Anything other Jen water is charged while on the flight."
Pros: "Easy booking"
Cons: "I made a small gift purchase in Queenstown and they were going to charge me $70 to put it under the plane. They could have easily put it in a small box, put it under the plane, and charge me $25 at the most for it. Instead I had to give it to the clerk at the counter because I only paid $20 for the item. I didn't mind having to put it under the plane but for $70?"
Pros: "Efficient. Friendly. On time."
Cons: "Lack of leg room like all airlines"
Pros: "Competitive price"
Cons: "Cramped and minimal service"
Cons: "Had to pay an unexpected high fee for baggage, extremely low weight limits for carry on luggage."
Pros: "The service was good, the staff were friendly"
Cons: "I was told I'd have a window seat for the flight and I had an aisle seat."