Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Pros: "SQ always has the best looking flight attendants"
Pros: "Flight time shorter than scheduled. Food good. Crew great."
Cons: "Somewhat limited recent release movies compared to Emirates."
Pros: "Good food. Friendly staff efficient airports."
Cons: "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."
Pros: "Amazing services and foods"
Cons: "The business class seat was great"
Pros: "I like all"
Pros: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Cons: "A little more leg room."
Pros: "Amazing crew."
Cons: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Pros: "Dim sum between Hong Kong & Singapore."
Pros: "smooth boarding process excellent enterntainment offered food is also quite good"
Cons: "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
Pros: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Pros: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Cons: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Pros: "Hotel location is convenient, quite comfortable and clean."
Cons: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Pros: "Seats are big as old plane"
Cons: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Pros: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Cons: "All good"
Pros: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Pros: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Pros: "Espresso coffee, champagne, crew, headphones"
Pros: "So good to get on a flight where I can fit in the seats..."
Pros: "Clockwork prompt"
Pros: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Cons: "None that I can think of"
Pros: "Flight crew great"
Pros: "Services, the Care and the Concern!"
Cons: "Delayed 2 hours behind schedule"
Pros: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Pros: "Service by the crew was great"
Cons: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Pros: "Great service"
Pros: "business seats were excellent"
Cons: "all was good"
Cons: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Pros: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Cons: "Too cold"
Pros: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Pros: "AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!"
Cons: "THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES."
Pros: "friendly staff top Service top Inflight"
Cons: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Pros: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Pros: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Cons: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Pros: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Pros: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Cons: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Pros: "Nothing specific"
Cons: "No real dramas"
Pros: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Pros: "Consistency of service, efficient"
Cons: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Pros: "The food wss delicious which was surprising. The lamb stew with fresh peas was delicious, and I don't even like peas!"
Cons: "Th entertainment system was old and tiny. Think watching VHS video tapes on a five inch screen. I think my phone screen was wider."
Pros: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Cons: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Pros: "In-flight Entertainment. Orderly & on-time boarding."
Cons: "Food selection was limited given we were traveling Economy class."
Pros: "Exceptional service!"
Cons: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Pros: "Staff were very friendly, helpful and attentive. Good movie selection. Food was above average for airplane food. Nice modern plane."
Cons: "Headphone buds weren't great. We were delayed two hours taking off, but thankfully my connecting flight was held so no further delay."
Pros: "Arrival in Canberra was excellent."
Cons: "Horrendously uncomfortable business-class seat for a redeye flight."
No refunds for flights that I could not take due to Covid restrictions
Pros: "Fine flight - only 30 min"
Cons: "Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group"
Pros: "The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors"
Cons: "Could not fault anything"
Pros: "Crew were very helpful"
Cons: "First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good"
Pros: "Nice, short flight. Smooth ride."
Cons: "Had a middle seat between two very large women. Couldn't be helped, was a full flight."
Pros: "Good for a sheot flight"
Pros: "Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!"
Cons: "1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines. 2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding."
Pros: "Wellington airport is the most accessible and relaxed I’ve used, and the Air New Zealand Check-in process was the easiest I’ve used so far."
Pros: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Pros: "Punctual flight, great boarding and great baggage service."
Cons: "Bag drop could be improved with more personnel to help."
Pros: "On time"
Cons: "Late start of check in"
Pros: "Pinot noir"
Cons: "No temp control, a little stuffy"
Cons: "Please check your visa requirements is your flight is just a stopover in NZ to AUS (or elsewhere) as I could not return due to unfair transit visa issues in NZ. Have to book another one way flight and pay. completely nuts. I was not warned anywhere till I reached the airport."
Pros: "The airport was great! Very easy access, fast check in and security. Loved the LOTR theme. Uneventful and beautiful flight."
Cons: "Everything was great"
Cons: "it was very cold"
Cons: "I was connecting on an International flight on same airline, New Zealand Air, and did not see where I was required to pay for our one checked bags for my wife and I. When I checked in on line I was not notified that I should buy the checked backs online so assumed one bag each was free. Instead we were charged $nz120. This is not acceptable and I would like a refund. Please help on this request. Thank you."
Pros: "Reliable service. Flew Air NZ twice without any hiccups. Boards on time, leaves on time. Get a biscuit (cookie), drink, and sweet. Had room on both flights also. Not packed to the gills and enjoyed the aerial view of the lovely NZ countryside."
Cons: "Nothing... didn’t give 5 star due to no monitor/tv for entertainment but with such a short flight it really isn’t necessary."
Cons: "Charged us for baggage, even though the flight was international and clearly stated on their website international flights included baggage. Had to pay more than we paid for our flights just to check a bag."
Pros: "I liked that it got me from point a to point b. I had to pay extra to watch movies, no meal on an international flight (tbh I'm not sure what I ticketed and didn't tick while booking, but I mean it was nz to aus, come on)."
Cons: "Not getting my luggage across the ditch, paying for movies as an extra, no meal."
Pros: "Premium Economy was worth the price! The section was not as full, and the service was wonderful."
Pros: "The check-in process was extremely simple and easy. The staff were very friendly and happy to help. They didn't make a huge deal out of small problems, as so many seem to like doing."
Pros: "there were extra blankets."
Cons: "Cold air blasting for 8 hours."
Pros: "Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices."
Pros: "Good thing, we got there."
Cons: "The flight attendants did nothing and told us we had to buy water. Really?? We were over charged for our baggage by a long shot. You sell cheap flights but by the time you pay for bags it is no longer a deal."
Pros: "Flight good. Plane modern model with good entertainment system. Flight crew good."
Cons: "Check in automated systems referring most checking to supervisors. No manual system so supervisors overwhelmed. Chambolic 2 hours."
Pros: "Everything else was great"
Cons: "Larding is shambullick from LAX! Needs improving your system . No one to tell you early which line and existing signs for economy and Premium do not stand out .. staff need to be on the ground sooner letting people know and asking them which seats to prevent most people being in the wrong queue"
Pros: "Boarding best I've ever done"
Cons: "Food was airplane food why can't they do better"
Pros: "Not much to like with the cattle car ride that was an hour late."
Cons: "I was shocked at the baggage charge upon checking in and was told I just purchased a seat from Virgin Australia but no baggage transport with the flight. When kayak directed me to VA, I made the purchase and certainly did not remember being offered a chance to purchase baggage fee as other airlines offer (e.g. BA). While I understand kayak refer users to search airlines baggage fees it need to make sure that airlines offer true and baggage fees at the time of purchase so the full cost of flight is clear at purchase time."
Cons: "Air New Zealand needs to manage double door boarding a little differently - a ticket checker needs to be at the split point - to streams of passengers trying to find their seat in opposite directions just doesn't work."
Pros: "everything, crew best. Bit chilly and the FA put a blanket over my name without me even asking! Yummy food, I was late to boarding but easy to get on. Can't wait until they get Wifi!"
Pros: "- Not a full flight, so empty seat next to me - Great in-flight entertainment - Great staff service"
Pros: "The seat and leg space, blankets and pillows. Good dinner and breakfast and great sleep between"
Cons: "Engine noise at times drowned out the sound system"
Pros: "Crew was professional and very friendly, food was excellent, entertainment choices were fantastic. The seats were even comfortable and we were in coach!"
Cons: "Nothing, everything exceeded expectations."
Cons: "Economy was too squished. Hard to eat with people next to you."
Pros: "Nothing stood out. They do provide ear phone on the flight."
Cons: "Seating was very cramped and I'm only median built.."
Pros: "Good IFE"
Cons: "No enforcement of carry on - therefore no bin space"
Cons: "Slow service and delay exiting"
Pros: "Getting on was a delight in Wellington. Having two set of doors open was great."
Cons: "Getting off in Auckland, only the front doors open so took what felt like ages to get off."
Pros: "Plenty of movies. Tight legroom and harder to get into seats with pillows, headsets and blankets on seats and the plastic bags make them slip everywhere.. Maybe pass them out after everyone had boarded."
Cons: "See above. Plus it was a rough turbulent flight."
Pros: "Staff and the cleaninless of the plane."
Pros: "amazingly pleasant crew, great food, efficient service, very comfortable."
Pros: "Lots of entertainment options and friendly crew."
Pros: "Very friendly and frequent service while in-flight. It was great having my own monitor built into the seat to watch available movies or tv shows I wanted to for the duration of the flight. Flight attendants would walk the aisles every two hours and offer water to everyone. I had never flown Air New Zealand before, but now it's one of my top airlines."
Cons: "The only complaint would be that there was no in-flight wifi available onboard."
Cons: "Can't check in online with a VA per locator. You need an ANZ ONE. You have to call VA and forcefully ask for it. VA totally unhelpful. And when you get the ANZ number, they charge you to book a seat. Any seat."
Cons: "flight was seriously delayed, poor communication from staff & NZ Air app to travelers re reason for & how long delay would actually be. Shortly after we finally boarded I got a text saying our connecting flight from Christchurch to Dunedin was cancelled. So, we were flown to Christchurch & given hotel accommodations for the night, only to be flown BACK the next day to Wellington to catch a flight to Dunedin. All in all quite infuriating."
Cons: "Seats are too narrow"
Pros: "The best ever business class check in and superior lounge and breakfast."
Pros: "Airport was easy to get to and the flight was very smooth and comfortable on a twin engine plane that is quite modern (noise level very minimal even though it is a propeller plane). Air New Zealand attendants were super friendly and helpful."
Cons: "It’s ridiculous that Cheaptickets (your contracted agent) did not answer the phone to change flights. And when they did answer the phone, charged extortionate change fees above and beyond Qantas fees even during the coronavirus pandemic."
Pros: "New screens new seats and very modern"
Cons: "Flight delay could’ve been shorter."
Pros: "Crew were wonderful"
Cons: "The food must have been a bit off, though very tasty. Luckily had a 2 hou layover with nice lounge toilets"
Pros: "crew was very nice"
Cons: "entertainment system malfunction needed a long time to reboot"
Pros: "Professional service.."
Cons: "Couldn't get on the flight, thanks to the airline counter person."
Pros: "Food was good."
Cons: "I am tall so the seats a really a little close together. It was particularly bad when the person in front reclined full for a sleep."
Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."
Pros: "Crew fantastic, food was delicious, boarding efficient - but they use a 737 on this leisure route which is a bit arduous for what is a 6+ hour flight."
Cons: "Use of 737 and lacklustre entertainment system compared to A330"
Pros: "Staff of Quantas was helpful getting us on the plane after Emerites suspended our tickets We had to pay for a second set of tickets at a higher price on the day of our flight Lucky we made the flight"
Cons: "The seating was s cramped Glad the flight was only 3 hours"
Pros: "Got us safely to our destination"
Cons: "Seats were far less comfortable and smaller with less legroom than our Qantas qf8 flight"
Pros: "many times better than American flight."
Cons: "nothing.very good."
Pros: "Great, attentive staff. Good selection for entertainment."
Cons: "Food was great but service to middle row is awkward for a family of 4 when half get their food and the other half waits."
Pros: "Mobile checkin, e-boarding pass, straight to the gate!"
Pros: "The food is excellent. The flying attendant is friendly"
Cons: "The plane was very late"
Pros: "The Pilot"
Cons: "Flight was delayed by 2 hours. Had to get off the plane to get a visa. Delayed even more when we arrived in Australia. Didn’t have a gate ready when we landed. Lost my luggage in a flight to Brisbane."
Pros: "Cabin crew is friendly. No reschedules or gate changes. Pretty straight forward to catch a plane."
Cons: "First off the planes I flew on were noticeably old."
Cons: "Crew service was disgraceful"
Pros: "Excellent staff service"
Cons: "I was not able to board the plane and was told that I needed to apply for ETA. I did and was not able to do it online. Then I needed to call the embassy about a required visa as a visitor. None of this was presented before. I have not traveled to Australia before, so I had no idea this needed to be done. As of now I am still at home trying to find a solution to this requirement."
Pros: "Crew was amazingly helpful in all my enquiries"
Cons: "All amazing nothing to complain about it"
Pros: "Seat so small , lack of back support and cushioning"
Cons: "Seat is so uncomfortable. For the 6 hr trip need a back adjustment for such a cramped environment. Need review my future travel on Qantas"
Pros: "Short flight . It's ok"
Pros: "Nothing. The very best parts were still mediocre"
Cons: "This flight was so uncomfortable. The seats were small, hard and crammed together. Qantas should be ashamed of making people deal with that on a 13+ hour flight. They kept waking us all up and in general staff could provide little"
Pros: "Loved the crew, very friendly and helpful. Liked having my own tv screen on the back of the seat. Food was great."
Cons: "Wish there was more leg room and ability to lie down. It was a 12-13 hour flight."
Pros: "The crew were so so friendly, as are most Australians, I've come to learn. I love the complimentary adult beverages!"
Cons: "I have no complaints that are unique to Qantas and this flight (cramped leg room, okay ish food, etc.)."
Pros: "Everything went smoothly, cabin crew were friendly and helpful. Food was tasty, but portion rather small."
Cons: "Didn't like that every time someone nearby used the entertainment - watched a film I think, my film changed."
Pros: "Food was better than expected, recommend qantas to others based on this alone"
Cons: "Qantas safety video was to long... painful to watch. i would love ro see airlines start recycling the waste generated in fliht"
Pros: "Food was good"
Cons: "Very poor legroom, felt very cramped for an international flight. The infotainment system in my seat, and some others didn't work."
Pros: "Not much - everything was below average Q Meal worked - the miso salmon was good. shape the breakfast was almost unedible - uncooked bacon, gooey egg stuck to side of container - mushy potato cake soaked by the fluid from the tomato - you would think they would get it right after 20 years!"
Cons: "broken tables and damaged seats ( electrical cords lose) they give you a menu and have no pre-dinner drink service don't ask for a drink after meals have been served - you won't get it too much service to ask for snacks after six hours - the staff eat them and give you their vegetarian sandwiches, then other crew try to say no that's not true - one of them is lying seats are tight - especially if you are 188cm tall. they throw all the cooked mid flight snacks out after three hours of being in the oven yet they don't walk up and down the isle and offer them to you. Yeah right - 23 staff eat them themselves. same movies and TV - I do a flight every month and its always the same with maybe one or two new movies added unloading oversize in LAX - give yourself at least 1.5 hours - they are slow and inefficient. Unloading in Melbourne was ok but bags took for ever. Wish they would go to Beijing or Shanghai and see how it is done in less than 15 minutes from docking. United/Delta is looking good at this stage"
Cons: "Flight was delayed by 30 minutes."
Pros: "It was a short flight from Wellington to Sydney. There was no food served but beverages and snack."
Cons: "Not much I didn't like"
Pros: "registration was easy and well organized. Kosher food was perfect and served timely. Crew was polite and helping immediately. Everything was comfortable, except the quality of earphones ."
Cons: "Didn't bother to offer acting other than fruit juice, water and tea or coffee with the meal seemed in a hurry to get the meal service over"
Pros: "The flight crew were friendly, the flight left on time, food good and cabin clean."
Cons: "Had a jumpy screen for a while and the headsets were a bit sensitive with the sound dropping on and off. The controls were on the top of the arm rest which my husband kept accidentally knocking. Changing channels, turning up the volume etc."
Pros: "Great staff, overall comfortable for a long flight."
Cons: "Our vegetarian meals were bland and repetitive; dinner and breakfast pretty much identical. We received little processed fruit cups both meals, while the others had a nice fresh fruit entree."
Pros: "Crew was great. A380 was great"
Cons: "Flight delayed (mechanical problems) again. Twice in two years. This caused us to miss our connecting flight from LA to Austin and wait 4 hours."
Pros: "Qantus flights were great, really appretiated the extra care they took in ensuring we made our connecting flights after delays and then compensated us for American Airlines stuff up with our luggage."
Pros: "Everything was great about these flights, food and service included. We had a slight delay on our return flights but were updated along the way. Definitely recommend!"
Pros: "Crew was very professional. Entertainment was good. Pillows and blankets were availanle when we arrived."
Cons: "We were sporadicaly with water and ice from above. The arm rests were uncomfortable and some were broken. Food was only so so and for international flyers, the menu was not able to be fully understood."
Pros: "Should have put me on one of the Qantas flights that left sooner, no explanation, no compensation."
Pros: "On time and efficient."
Cons: "No GF food choices offered - always try asking for a bit of fruit if what's on offer doesn't suit."
Pros: "I paid for an extra legroom seat - really makes a difference to getting some sleep on the two overnight legs of QF2, but you might want to bring your own blindfold and slippersocks as these are not provided in Economy."
Cons: "Gluten-free food in particular needn't be milk/lactose or meat free, and needn't be based around those gluten-free breads (Qantas GF bread was better than some others but still not great). There are good gluten free noodles, and most of the NORMAL meals would be find as long as gratuitous adding of wheat products to sauces was avoided (there is no excuse for soysauce or cornflour containing gluten - wheat and flour are additives that should not be present in ANY product that isn't specifically a wheat product). If the Asian meals, curry and rice, etc. were made with care they would be GF and many (Australian) restaurants offer GF variants of their meals. Still don't understand why they didn't give me real butter or real milk... Should have announced explicitly that we needed to pick up and clear and recheck baggage (on same tag) before our domestic flight."
Pros: "Staff was courteous and the in flight food was good"
Cons: "The flight was delayed 1 and a half hours to start with. Although the entertainment system on the plane is very good, half way through the flight it started having issues. Movies stopped playing and then the whole system locked up. First it was just individual seats that had problems but eventually the entire plane was unable to view anything. Even a complete reboot did not help. We spent the last 6hrs of the flight unable to view anything even though they repeatedly tried to reset the system"
Cons: "We booked two vegan meals at the time we purchased plane tickets but the crew said they couldn't find our meal reservation, and didn't seem to care much that all they could offer us on a 14-hour flight was a couple fruit cups. Additionally, we had to land in Brisbane to refuel due to the "fog" in Sydney -- I checked other flights into Sydney later in the day and none others were re-routed due to fog -- which added almost 2 hours to our flight."
Pros: "Paying for extra leg room was the best investment. We felt like we were in business class (although haven't ever travelled it). The crew were sensational, obliging, friendly and accommodating."
Cons: "We had to collect our luggage in Los Angeles and then re-lodge it for the New York leg of our flights. It was a nuisance but Qantas staff did everything in their power to make it as smooth as possible."
The canceled the flight without notifying me in any way. Even the day before the flight I got an email notifying me of the still old (and no longer accurate) flight itinerary. When I arrived in Auckland to find out I no longer had a flight out of there, I felt stranded. I was told normally they would offer standby for the next flight (which would’ve been fine!) but they didn’t have any to Dunedin that day. I had to buy another $325 flight though another airline day of that they did not cover. Would not recommend. .
Pros: "Crew was so helpful"
Cons: "Food ...special ordered food didnt make it in any flight. And quality of food needs bit improvement"
Cons: "Seats are uncomfortable. Service was not very kind on either of our Fiji air flights. I honestly will avoid flying with Fiji air in the future—much better airlines to choose from."
Cons: "The seats were broken - did not stay reclined. Also the seat pocket had gaping holes in them - couldn't place anything properly."
Pros: "super friendly crew making sure u had snacks and drinks ,smiling the whole time. thank.you!"
Cons: "maybe if i could hve plugged inmy own headphines but no big deal. thank you!"
Pros: "The staff was friendly and helpful."
Cons: "LAX has to get its remodeling completed. Getting to Tom Bradley International terminal and taking the bus to our plane was not impressive. The food on Fiji Air is not good."
Pros: "Coach seats reasonably comfortable. Coach bar service outstanding."
Cons: "Coach food quality, in-flight entertainment, and between meal snack service are average."
Pros: "Very nice and polite"
Cons: "Food was not good Movie selection was poor"
Pros: "Crew and comfort"
Cons: "Entertainment & Meal"
Pros: "Some crew members are excellent and some are flat."
Cons: "Food is kind of bad"
Pros: "Friendly crew. Cloth seats were pretty comfortable with adjustable wings on sides of headrest. Movies were mostly older and good PG at worst."
Cons: "Cloth seats were pretty comfortable with adjustable wings on sides of headrest BUT very cramped in Basic Economy. I’m short and couldn’t even put my seat back for entire 11 hours because man behind me was so tall. Meals did not include any salad but did have small amount of veggies."
Pros: "Good flight"
Pros: "Company in the plane Stewards were indeed what saved the whole ordeal with Fiji Airways for me."
Cons: "Not leaving at the advertised time both from SFO and NAD Not having enough overhead space in the NAD to TBU flight."
Pros: "Can't beat that. Bigger seat, better leg room, comfortable seats."
Pros: "Friendly helpful staff. Loved the leg from Nandi to Auckland."
Cons: "Having to repack our bags when the total among the three of us flying was within limits. And then still having to pay an extra $60 US. when we didn't get it quite right by about 2 ks. However you did let my wife's wheelchair on without payment thanks for that. I am an ex pilot so it is difficult for your staff to try and explain weight ratios, and the dangers of extra weight.. Then being made to take 1 point something kilos into another lighter bag. However the staff were very good about it. not their fault that they find themselves having to talk through something that just doesn't ad up. However we enjoyed the flight, and the help we received transferring from a very late plane to one almost waiting in Fiji. :-)"
Pros: "Ilana, the attendant at the check in was so amazing!!! She went out of her way to find our friend a seat close to us. We just loved everything and everyone about Fiji airways. THANK YOU!!"
Pros: "Food, comfort & on board entertainment not the best but for the price of the flight it was well worth it. The flight crew and those on the ground in Nadi were amazing. Fantastic service all round. Don't forget to use the Premier Lounge in Nadi if you're there for a few hours. FJ$100 for full lounge access. It was an absolute pleasure. Best way to get to the USA from NZ."
Cons: "IF it weren’t for the freezing cabin temp, I wouldn’t have needed. blanket that smelled like everyone’s feet had been wrapped in it. The breakfast was lukewarm, and some parts were even still cold that should hve been hot."
Pros: "All service on board was great"
Pros: "the crew always smiling."
Pros: "Most people who work for the airline are kind."
Cons: "The quality isn’t there... vegetarian meal was the same on both flights and beyond below par. Planes seem to be pretty past there prime in the 4 flights I have been on. Check in process is a nightmare without any automated options that backs everything up. When I arrived in Los Angeles and found that two zippers had been torn from my bag and one pocket open, the baggage staff scoffed at my claim and told me to go speak to a third party that handles baggage claims... I’ll just steer clear next time."
Pros: "Very comfortable and the pilot landed the plane perfectly in bad weather! Thank y'all Fiji Airways!"
Pros: "Flights were on time. Service was great. I cannot complain about any of my flights on this trip through Fiji Airlines."
Pros: "The movie choices"
Cons: "It was freezing on the plane... Even with jackets and blankets on!"
Pros: "The flight itself was good, the front end/airline was not so good..."
Cons: "They were a minimum 45 minutes late (one 2 hour, 2 one hour) for every flight. Their running late caused us to miss our connection to Brisbane, so they sent us to Sydney. The ,late flight into Sydney cause us to miss our flight into Brisbane (our ticketed destination city). As we de-planed on the Jetway was a woman holding a sign with 12 - 114 names on it, we were one. She told us to go the the transfer desk and they would help us. We had never been in Sydney, could not find a transfer desk (there was none) found the ticketing counter - nobody there, found the airline office - nobody there, went back to the ticket counter nobody still there, asked a competing airline, they directed us to an air travel management office, where we found Fiji Air personnel. They were surprised we were not told where to go. they tracked down the office manager. We finally met with him at 1:40 PM, he told us our flight was in the domestic terminal and scheduled to leave at 2:00 PM. There was no way we could make it to the plane on time. He was rather rude to us and asked us how we thought we were getting to Brisbane, We responded with "I don't know as we've never been here before". Having never been there. we did not know there was an international and a domestic terminal at the Sydney airport. He told us who we were to fly out on and he was going to call over to the other airline and straighten it out. We went to the domestic terminal tried to check in for our flight, but we could not. That airline called Fiji Air to find out why, after half an hour they were told Fiji Air would not honor our flight as we were noted as "no Shows"/. We had to book another flight to Brisbane. The flights were great, we have had VERY BAD EXPERIENCES with the ground personnel,"
Pros: "The flight crew was friendly and efficient. it was a pleasure to fly with them."
Cons: "The entertainment system had EXACTLY the same movies/shows we had on the flight over. Since we flew like 14 hours, we saw everything we wanted to see the 1st time. Maybe offer different choices on southbound and northbound itineraries."
Pros: "Staff very good, food and beverage service was delayed or postponed due to turbulence but staff made up for it when service resumed."
Cons: "Entertainment movies not very many new releases."
Pros: "Aircraft was comfortable."
Cons: "The stranded in Apia."
Pros: "Great choices for entertainment; food was hot; crew was excellent to the point of bringing a hot moist towel to wash face/hands with in the morning before serving breakfast; boarding went quickly with having 2 rows to fill in, not just one; the best, however, was the cabin crew bringing water consistently through the night to those that were awake. My husband even took a glass and held it for me while I was snuggled under the blanket. Kudos, crew!!"
Cons: "HA! For me to find something 'wrong' would be hard! Maybe the headphones didn't fit the head just right and couldn't hear equally well out of the speakers? Maybe a bit more leg room for my extra-tall husband?"
Pros: "I really appreciated how the crew enforced window shades down for the majority of the flight. It really helped me sleep like I was hoping to so that I can be better adjusted to the time change and reduce jet lag."
Pros: "Food was really good not many airline offer free meal"
Cons: "Forms and then again on computer"
Pros: "The friendliness and helpfulness of the crew."
Cons: "That we had a window seat, but on getting to Nadi found that had been given away and we had two seats in the middle section. Not real happy about that."
Cons: "The food was not very good."
Pros: "Excellent service from crew members. Genuine Fiji hospitality"
Cons: "Angled seats and limited IFE"
Pros: "Great views, fun airport w live music...seeing storm over Auckland"
Pros: "Flight attendants were terrific, nice to be able to drink and eat with no worries after a week in Christmas Island."
Cons: "I would Jhabvala liked to have a choice of seats in a plane that was not full. Some people had a whole row while others were full."
Pros: "free food and wine and beer"
Cons: "Entertainment was poor with old screens coming down from the ceiling. No choice of movies."
Pros: "The plane interior is decent & clean for the most part."
Cons: "I had to call Fiji airways 10 times and explain the situation to 10 different people, got hung up on 7 times, & no one ever called me back to resolve the issue. I ended up having to pay $100 to change a flight because of their cancellation... Flight attendants were bossy and rude. One blew a whistle at a passenger when they got up to use the bathroom after we landed."
Cons: "Boarding passes were not properly issued causing us to miss connection in LA. Flight left Nadi an hour late and although pilot indicated time would be made up, a 10+ hour flight resulted in less than 15 minutes of time made up. There is no possible reason a flight of this length could not make up the entire deficiency. We were told customer service reps would be available for passengers with tight connections. The customer service rep basically told us there was nothing she could do since we had to go thru customs. Will never fly this airline again. Fly to New Zealand previously on Air New Zealand and will use them in future. Price difference is not worth the service deficiencies."
Pros: "Pleasantly surprised plenty of legroom and the service was great. Good value and would definitely fly with them again"
Pros: "Lots of legroom. Clean, new plan. Friendly qnd efficient crew."
Pros: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. F Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Cons: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Pros: "Service was excellent."
Cons: "The entertainment consoles for the whole middle section went out and even a reboot could not correct the problem. No one with expertise to troubleshoot the problem."
Pros: "Food options were good. Service was great. I think it was a great options with the price I paid."
Cons: "Seats are narrow for some people. It can be uncomfortable if the person in front reclines their seat, since the rows are close together."
Pros: "Everything was great! Can't wait to go back."
Cons: "The button to call a flight steward means nothing. I pushed the button over 5 times and saw others do the same and no one came - it took 15 minutes! In any airline 2 rings and no matter what someone would come if to say wait please. I experienced this 3 out of the 4 flights I had with Fiji Airways. Terrible! The button to call a flight steward means nothing. I pushed the button over 5 times and saw others do the same and no one came - it took 15 minutes! In any airline 2 rings and no matter what someone would come if to say wait please. I experienced this 3 out of the 4 flights I had with Fiji Airways. Terrible! The button to call a flight steward means nothing. I pushed the button over 5 times and saw others do the same and no one came - it took 15 minutes! In any airline 2 rings and no matter what someone would come if to say wait please. I experienced this 3 out of the 4 flights I had with Fiji Airways. Terrible!"
Pros: "The staff, for the most part, were really friendly and helpful."
Cons: "The seats were very uncomfortable for such a long flight, but this is nothing new."
Pros: "Nothing YOU PEOPLE NEVER CANCEL my flight, IM STILL IN THE USA!!!! U NVR EXPLAIN TO UR CUSTOMERS WHAT KIND OF COVID TESTING THEY NEED TO TELL U SPECIFICALLY WHAT KINDBOF COVID TESTING IS NEEDED!!! BEFORE THEY DEPART FROM THE USA ESPECIALLY BRITISH AIRLINES AND AMERICAN AIRLINES U DONT DESERVE A BETTER RATING I SHOULD BE IN ABUJA NIGERIA RIGHT NOW BUT IM STILL HERE IN THE USA. u made my FIRST INTERNATIONAL TRIP A TOTAL WASTE OF MONEY AND TIME U GAVE ME THE RUN AROUND WITH AMERICA AIRLINES AND BRITSH AIRLINES TO HAVE THEM SAY I WAS A NO SHOW!! I showed up I was DENIED BOARDING FROM ALBUQUERQUE NM because they said my covid testing was expired there is NO GUARANTEE these covid testing will come back from any lab in time for departure.."
Cons: "Nothing YOU PEOPLE NEVER CANCEL my flight, IM STILL IN THE USA!!!! U NVR EXPLAIN TO UR CUSTOMERS WHAT KIND OF COVID TESTING THEY NEED TO TELL U SPECIFICALLY WHAT KINDBOF COVID TESTING IS NEEDED!!! BEFORE THEY DEPART FROM THE USA ESPECIALLY BRITISH AIRLINES AND AMERICAN AIRLINES U DONT DESERVE A BETTER RATING I SHOULD BE IN ABUJA NIGERIA RIGHT NOW BUT IM STILL HERE IN THE USA. u made my FIRST INTERNATIONAL TRIP A TOTAL WASTE OF MONEY AND TIME U GAVE ME THE RUN AROUND WITH AMERICA AIRLINES AND BRITSH AIRLINES TO HAVE THEM SAY I WAS A NO SHOW!! I showed up I was DENIED BOARDING FROM ALBUQUERQUE NM because they said my covid testing was expired there is NO GUARANTEE these covid testing will come back from any lab in time for departure.. u need to let ur travelers know what kind of covid testing each country they visit, BEFORE THEY DEPART!! AND FYI U NEED TO UNDERSTAND THAT THERE IS NO GUARANTEE THAT THE LABS WILL COME BACK IN TIME OF THEIR DEPART!! U MADE MY INTERNATIONAL TRIP A NIGHTMARE AND U WONT GIVE ME A REFUND OR OPTION TO RESCHEDULE AT A LATER DATE!!!"
Pros: "good noise cancellation"
Pros: "Smooth boarding process"
Cons: "Surprise that British Airways does not have internet access on its transatlantic jets. Delta and Swiss air both had the last time I flew them."
Pros: "Pilot announcements were very clear"
Cons: "Too many oversized cabin bags"
Cons: "A crew member fell ill before take off so we had to taxi back to the terminal - and extra 1.5 hours !"
Pros: "Flight was excellent crew awesome."
Cons: "I badly needed more leg room."
Pros: "The crew were all nice."
Cons: "Aircraft VERY aged--NO charging ports?! Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such. Do NOT get the veggie pasta, it's terrible. Overhead bins do not hold large bags correctly."
Pros: "Crew were nice, good enough selection of entertainment. Quick disembarking"
Cons: "Seat not super comfortable. Had room, but the lack of armrest being able to move fully up, and the fixed position of the sides of the headrest were frustrating.1"
Cons: "Big difference between aircraft and crew on syd to singapore and the excellent sin to lhr sector"
Pros: "crew was nice"
Cons: "no air vent in my row. no complimentary food and drinks"
Pros: "The fact that it got me there"
Cons: "Food - my dog wouldn’t eat it, Entertainment - woeful same movie just different title, Late again they must specialise in being late"
Pros: "Staff/crew were fantastic, extremely friendly, very down to earth, like family"
Cons: "I thought the food was very ordinary. Selection and type of food could have been more interesting. Bread stuffs did not seem fresh, but thawed from frozen items"
Cons: "I would have appreciated knowing ahead of time that 1) I was seated at the emergency exit, 2) that as a result, I would not be allowed to have my carry-on at my seat. Communication would have been appreciated."
Pros: "good service. crew speaks English."
Cons: "cost of baggage"
Pros: "First bed and bedding Food was nice Drinks are great - both choice and quality"
Cons: "Lighting in the cabin No dedicated channel to board and to go through immigration on arrival"
Pros: "The wine was good"
Cons: "Least expensive tickets. Food was the least expensive, very popr"
Pros: "Service and staff were great."
Cons: "Food not so good. Storage locker against the side bulkhead was constantly difficult to open."
Pros: "Pilot was a real pro Cabin crew active and supportive The 787 was sparkling clean"
Pros: "Nice efficient crew"
Cons: "Announcements on plane very loud sometimes"
Pros: "Cabin crew were friendly, attentive and even observe passengers not getting good sleep. Their smiles made the trip a more pleasant one."
Cons: "Headrest... to nitpick, but that is probably a standard one. If headrest may be further adjusted to suit passengers of different height."
Cons: "5h before take off, it was impossible to have 2 seats next to another!!! we were even on different floors in the plane! the employees at the counter and then in the Heathrow airport were not able to join. on mentioned that the plane had been overbooked. I thought these practices had stopped. only the employee at the gate managed to move us to be at least on the same floor of the plane. very disappointed."
Pros: "Comfortable wear in business cabin"
Cons: "Food poor. Service mediocre. Fails to compete with middle eastern competitors"
Pros: "Flew Sydney to Heathrow and was very comfortable in my seat. Seemed wider than most and at 6ft 3 I had plenty of room to move my legs. Pleasantly surprised and actually looking forward to going home next week - just hope its the same 777 plane ! :)"
Cons: "The food was excellent - just not enough of it in between meals. No snacks offered and none that I could find anywhere! Will be making sure to bring some back with me on my flight ! Minor complaint on an otherwise excellent trip."
Pros: "British Airways provides complimentary amenities in coach not found on US carriers: A hot meal, snacks, beverages other than water or coffee/tea. Their media selection is superb. They seem to work hard to make a nine-hour flight over The Pond as tolerable as possible."
Cons: "My comfort was better on the return leg because I had the extra leg room that comes with being seated on the emergency exit row. However, regular coach seating is at best tolerable. You are packed like sardines and the seats are firm, to put it mildly."
Pros: "Comfortable seats Great raspberries and blueberries. Delicious."
Pros: "The cabin crew was nice. The main dish was good. The entertainment choices were decent and the system worked fine. I don't sleep in planes so it's important to me. I got a forward facing seat so at least I didn't have to deal with the alternative."
Cons: "Not being able to make seat assignment earlier (i.e. 24h) was lame for a business flight. The second meal was mediocre, as was coffee. The screen of my entertainment system was scratched and cracked, but it didn't disturb me too much."
Pros: "Everything was absolutely spot on except for larger than average people not being catered for."
Cons: "Being a big lad (6'6") it was difficult to get comfortable even with the extra leg room."
Pros: "Arrived safe"
Cons: "Uncomfortable seats; airplane appeared unkept; no refreshments were offered"
Pros: "I liked the entertainment Serbians beverages"
Cons: "There is no - zero - comfortable way to sit in economy on this plane. I'm a six foot tall man and getting in and out of the seats just to use the restroom (which were the smallest I've ever seen on any passenger jet), was nearly impossible. I will never fly this class on an Airbus 380 again."
Cons: "The BA crew at the check in needs improvement. BA has different standards from other carriers that make it confusing. Bag sizes for on board carry on luggage accepted by other carriers are not accepted by BA. So you can fly in with one carrier and then BA says that the bag cannot go on the flight. In a different flight our flight was cancelled and rescheduled to the next day. I have been trying to find out how to get compensated for this as it says on their website and have not been able to do that yet."
Pros: "crew friendliness"
Cons: "no charging ports"
Pros: "The service was great, plane was clean, entertainment was great, food was OK but not great."
Cons: "In economy the seat spacing was very limited. It was worse than many US domestic flights. If the seat in front was reclined, the TV screen was about 12-15 inches from your face."
Cons: "Friendly staff, clean plane"
Pros: "The food was better than expected and the crew did everything they could to keep us comfortable"
Cons: "That plane was so gross. The upholstery was stained and frayed. It was also insanely small. Holy cow!"
Pros: "The crew was great and boarding was efficient."
Cons: "No wifi on board. What plane in this day and age isn't equipped with wifi? Especially on a 9 hour flight! Food was terrible."
Pros: "Friendly crew"
Cons: "In world traveler class when the person of front of you puses the seat back be prepared to hold on to your drinks and food."
Pros: "The update"
Cons: "Paid extra for seats that I did not get"
Pros: "Customer service was really nice from checking bags in to the in crew flight team"
Cons: "No complementary drinks and no entertainment"
Pros: "Boarded us pretty quickly at Heathrow"
Cons: "Crew was not polite and helpful during the leaky hydraulic pipe incident. Did not try to reassure or let people know what was going on. It was very hot at the rear of the plane, could not breath. They served the food slowly and portions were smaller than normal. Small and boring selection of movies this month."
Pros: "I fly a lot between North America and Southeast Asia (usually on SQ). My BA flight was a perfectly acceptable long distance flight for a song, so that its best aspect was the low price. It was much better than any US airline's flight to SE Asia that I have been on from time to time, and was a solid B to B+ against the standard SQ A to A-. I flew from Singapore to Charlotte with no issues, then returned two days after their IT disaster in a half empty airplane. I expect they continue to discount while they try to rebuild their brand, so I suspect this kind of flight stays quite a good value for the next year or so."
Cons: "I ordered vegan meals. The dinner on the way back to SIN was fine, but the veggie breakfast was absolutely pathetic. Most of the vegetarian food was okay."
Pros: "Comfort of plane"
Cons: "No indication given of delay. kayak knew before ground staff. On arrival parked at cargo terminal and had to get bus. Then stuck on bus for 10 minutes as could not get terminal fooors open. They turned heating up at full blast with no air. Surprised nobody passed out"
Cons: "Boarding by steps, being charged for coffee when all other airlines provide it as complimentary service. morning snack would have been nice. The head flight attendant have a heavy Italian accent and spoke English so fast he couldn't be understood."
Cons: "None of them reminded me of the fact that I need a transit visa for the UK (I mean, isn't it rediculous? I am just staying there for 5 hours). When I called in for cancellation at the airline, they told me to talk to my agent company Cheaptickets. Cheaptickets simply told me that I can't get any money back, and was extremely arrogant and impatient. Later (for a week I was trying to save this ticket by talking to the British Embassy to see if I can get the visa done and they are just "we can't help you") they told me that I can get a refund of like 30 SGD and they promised to send me an e-mail about it. They never ever did. I also tried to change the dates and the handling fee + fair difference was like 1200 SGD (are you joking?) they simply told me, prices fluctuate... Finally I went to the check in counter desperate. The staff even refused to talk to me about my situation because simply, "there is no BA ticket office in Singapore" and told me to call them. I said the office is closed, but they are like, yeah just call them. They swept me off like a moron. Extremely arrogant, impatient, insensitive. I paid 900 SGD for nothing and a whole week of anxiety and regret. I will never take this and I will never use Cheaptickets or Kayak"
Pros: "Food was decent as was entertainment. Pretty new aircraft and lavatories were clean throughout flight."
Cons: "Crew was ignorant yet again, seats had poor legroom blocked my media box."
Pros: "We started to board a bit late at Heathrow and finally took off 1 hr and 15 minutes late due to some technical malfunction. The flight attendants's supervisor was very rude. Everyone else I interacted with was nice."
Pros: "Clear instructions on board Food was good Service from the crew was good"