Daily cleaning, installation of cabin HEPA filters on flights to Denpasar
The cheapest airline ticket to Denpasar from New Zealand in the last 72 hours was $1,003 one-way, and $1,352 round-trip on the route from Auckland to Denpasar. The most popular route is from Auckland to Denpasar and the cheapest ticket found on this route in the last 72 hours was $1,352 round-trip.
Denpasar Airport is 10 kilometres from the centre of Denpasar. View on map.
Denpasar is served by Denpasar Bali Ngurah Rai Airport, also commonly referred to as Bali Ngurah Rai, Bali Ngurah Rai Airport, Denpasar Intl, I Gusti Ngurah Rai Intl, Ngurah Rai, Ngurah Rai Intl, or simply Denpasar Airport. The airport code is DPS.
Unfortunately, no rental car agencies have offices located within the grounds of the airport, meaning that companies instead provide a meet and greet service upon your arrival. Major global agencies Avis and Europcar offer this service, as well as Indonesian rental company TRAC Astra.
Much of the accomodation options in the surrounding areas are spread across the beaches surrounding Denpasar. A taxi to the central district of the city will cost Rp 275.000 (≈NZ$ 29). A taxi office is located directly outside the International Arrivals section of the airport, where you can purchase a fixed rate depending on the area of Denpasar you need to be dropped off.
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Scores according to KAYAK customer reviews
Pros: "I like the crew members"
Cons: "Entertainment selection and food could be better"
Pros: "Amazing crew! They handled a full flight with screaming indisciplined kids and clueless adults with grace. Entertainment was great as usual"
Cons: "Singapore food and drinks quality has deteriorated significantly. Flights are always packed with uncomfortable seating. These days you get amenities only if you ask."
Cons: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
Pros: "Everything, perfect flight"
Pros: "Extra touches and super pleasant and courteous staff."
Pros: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Pros: "See above"
Cons: "See above"
Pros: "Food was good"
Cons: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."
Cons: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
Pros: "Seating was spacious, crew was attentive. Boarding was efficient."
Cons: "The food choice was not pleasing to me."
Pros: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Cons: "All good"
Pros: "Boarding was great. Staff was cordial. Excellent flight."
Pros: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Cons: "would like regular water bottles to be available for drinking"
Pros: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Pros: "My neighbor"
Cons: "Fight war delayed and we got a security check upon arrival"
Pros: "Very good service"
Cons: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
Pros: "Everything from Ticketing, Checking in......"
Cons: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Pros: "Very good service."
Pros: "Great entertainment system for a short haul fl flight"
Cons: "Terrible food"
Pros: "Service by the crew was great"
Cons: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Pros: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Cons: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Pros: "friendly and attentive crew. connecting flight was a breeze. well worth the price."
Cons: "The seats and there is not much leg room"
Pros: "More leg room than other airlines, superb service and excellent food!"
Cons: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
Cons: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Pros: "The service, seats, food, drinks and bed!"
Pros: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Cons: "Hope that there were more time to order and enjoy beverages."
Pros: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Cons: "Really nothing. I loved flying with them."
Cons: "Old planes and screens."
Pros: "Upgraded to biz class, which was fantastic"
Cons: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Cons: "cramped uncomfortable seats freezing cold"
Cons: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"
Pros: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Pros: "Crew was outstanding"
Cons: "No sound on my entertainment system"
Cons: "the gates the time intervals and the connections..."
Pros: "Great food and fantastic service"
Cons: "Needs more legroom"
Pros: "Everything else was good"
Cons: "I purchased wifi and it was too slow to load my movie. Ear buds fell out of ears."
Cons: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."
Pros: "If youre searching for airlines with best timing no delay and great service, book your flight with singapore airlines without any hesitation"
Pros: "Friendly and approachable cabin crew."
Cons: "Boarding was not good. No clear announcement. No special boarding for star alliance gold member."
Pros: "Veruy efficient"
Pros: "Crew were good"
Cons: "Entertainment system doesn't have a touch screen like other airlines. They give you ear but buds instead of head phones. Alright they gave us headphones for our young son you had to put the foam covers on yourself and they kept coming off. Not a very good selection of movies. Good is bland and not very good options."
Pros: "The cre was really nice and very attentive."
Cons: "The flight left the gate an hour late without giving us any explanation, I missed my connecting flight. The airline did offer a hotel to stay in, but no other apology or explanation was given to about 15 of us who missed a connecting flight."
Pros: "The crew was really sweet and making sure passengers were comfortable."
Pros: "The crew was friendly"
Cons: "Bathrooms could have some lotion for dry skin"
Pros: "The flight crew/staff were professional and very helpful and accommodating to the passengers from check in to deboarding."
Cons: "Seats were a little close, especially for a long flight, with meals. Tight fit to be maneuvering, literally rubbing elbows."
Pros: "Easy and efficient boarding process, great Tv episodes selection"
Cons: "Staff was slow to remove plates after eating"
Cons: "At CKG, mobile boarding passes for international are not accepted by the security screening authority, which says only boarding passes printed at the counter are acceptable. The QR counter opens approximately 3.5~4 hours ahead of the departure of the airlines only flight from CKG."
Pros: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Cons: "Nothing really."
Pros: "Crew and qsuite were top notch. The dine on demand is the best. One little nip pick. The crew knew I was going to sleep. It was a 1:20am departure flight and did not offer to make the bed/mattress..."
Cons: "Wish we could’ve park at the gate instead of bus over to terminal. Given Doha is their hub, should have been able to accommodate that. Also, do they update the movies every month? Still the same movies as in June."
Pros: "The crew was good. Good movie selection."
Cons: "The food. The vegetarian meals were both noodles. And the meals were not very healthy. Too high calorie. I couldn’t figure out how to customize my meals On the Qatar app"
Pros: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Cons: "Nothing. Everything was fantastic."
Pros: "The crews are awesome"
Cons: "Need to improve wheel chair service at Doha."
Pros: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Cons: "There was nothing I didn't like about this flight"
Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"
Cons: "the area I sat in smelled weird even though the crew helped spray a solution it didn’t help the smell .. Vegetarian meal is not good"
Cons: "Zero customer service, absolute waste of money,. I should have read reviews before using your services"
Pros: "Fabulous crew, good choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Seats are comfy and spacious, much wider than Emirates in the same class (who offer only an extra 1/2 inch width over economy). Amenity kit a quality piece that is both practical and useful."
Cons: "Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Cons: "being in the middle of three"
Pros: "Helpful Qatar Airways passenger assistant at check-in."
Cons: "Security check chaos. Obnoxious security woman. BHX strict single bag, 7kg cabin baggage"
Pros: "I loved the service. All of the attendants were really nice and helpful."
Cons: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."
Pros: "The food and service was wonderful! Easy smooth flight, made 9 hours fly by!"
Pros: "I appreciated the friendly and always service minded staff. The plane was clean and I enjoyed good leg room. I was happy with the menus and the film selection was entertaining and current. All over a great experience and I would not hesitate to choose Qatar again."
Cons: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Cons: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Pros: "Big seat"
Pros: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Cons: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Pros: "FLIGHT ATTENDANTS WERE WONDERFUL"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"
Cons: "Out dated inflight entertainment system"
Cons: "More veriaty on music would be good"
Cons: "The online check in system was down so we all had to line up to check in."
Pros: "The crew on my side of the cabin was very good."
Cons: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Cons: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."
Pros: "The staff was very accommodating and were able to provide me a seat with more leg room last minute."
Cons: "The food"
Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Cons: "I will never fly this airline again! Terrible customer service. Would not offer us complimentary airport hotel stay for a 19 hour layover. Wanted us to switch and pay to an earlier flight. Never again."
Cons: "I planned a wonderful vacation for my birthday only to face a horrible experience. Not only was the flight uncomfortable, but my television did not work. There was a huge box underneath the seat in front of me which prevented me from stretching my legs outward. The television was on but the screen itself wasn't operating. I reached for the remote located in the armrest only to find the entire piece missing. Only the base was there. I asked the flight attendents three times if I can move to an empty seat and they said "give me a moment". The moment never came. I really expected more from this airline."
Pros: "Have flown emirates and etihad business - now sampled the best by far. Qatar's a380 was incredible but the a330 on wind leg whilst not as nice was mademupmfor by the best crew I have experienced ever - WOULD NOT HESITATE TO FLY AGAIN"
Cons: "The Oryx system lackedmin recent movies ....that's the only complaint"
Pros: "The flight was on time and boarding was fast"
Pros: "'Low cal meal for you?' Sorry embarrassing. Nothing low cal really bread butter potato corn thing ... kinda gross, just ate rice which is not low cal. Still waiting for my luggage ... driver will now have waited over an hour... sorry ..."
Pros: "Food and crew"
Cons: "Lost baggage no one knows anything."
Pros: "Crew were wonderful, spacious legroom."
Cons: "Boarding was crazy."
Pros: "Flight was great, best over seas flight I've ever had!"
Cons: "My only complaint was that we had a 10 hour layover in Qatar....and it was when the city was closed down. So there was nothing for my new husband and I to do. I wish that the airline would have given us more direction and help. Or have us a room for the night"
Cons: "Seats in economy very uncomfortable for long Doha to LAX flight. When person in front of us reclines seat for entire flight, it is almost impossible to get out to stretch legs or go to restroom. At the minimum, crew should ask all passengers to raise seats during meal service as a courtesy to those behind them. This is done on other airlines."
Pros: "Everything was good!"
Cons: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"
Pros: "Food and entertainment"
Cons: "There was a rude counter staff when we checked in in Singapore."
Pros: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Pros: "they have a good movie selection"
Cons: "it took awhile for us to get our bags in denpasar."
Cons: "The entertainment system constantly plays media you can't control during the full takeoff and landing times, you can't even turn off the screen. This was particularly annoying during a nighttime landing. Also most of the movies had their content edited."
Cons: "Airport boarding lounge was ice cold. Staff couldn’t be bothered with it."
Pros: "They ran things efficiently and staff was cordial and helpful if asked."
Cons: "I didn't realize I was assigned middle seats for.both legs of my long 20 hour trip. It would have been nice if the person checking me in would have considered assigning me a different seat on at least one of the legs. It was fine just not amazing."
Cons: "Leg room in economy is just tight"
Pros: "Games to play behind the seats are good,,,they seats are a little tight..."
Cons: "just an ok trip"
Pros: "Amazing lady who worked at the counter. So fast and efficient. I’ve never seen such efficiency at any airline before. Thank you."
Pros: "Food on flight was decent. Hotel was nice, buffet breakfast was good!"
Cons: "Screens were better on the flight from Vancouver to Taipei."
Pros: "Vegan meal was okay. Check in swift and good. Too crowded. Seats too tight."
Cons: "Hard to ask for more spacious seating but I will."
Cons: "More leg room."
Pros: "Service & price"
Cons: "Not much legroom for economy customers, limited entertainment & food selections"
Pros: "Seats were as comfortable as expected. Staff tried to help you find one with no one next to you to help. Lots of blankets and pillows."
Cons: "Food and drink abundant but not great."
Pros: "Good entertainment choice"
Cons: "Average economy plane food"
Cons: "I spent another one thousand us dollar to buy another ticket, because their website's problem. I will file complaint when I am back to USA."
Pros: "Food, entertainment OK"
Cons: "China Airlines is obsessed with weighing carry-on luggage. They weigh it when you check your bags, and they weigh it again at the gate. What I am I supposed to do at the gate? Throw my stuff away?"
Cons: "The English of the crew wasn't fantastic"
Pros: "The food and entertainment was excellent. Thr crew are friendly and luxurious plane comforts make it worth the trip paid for."
Cons: "Not enough fresh air, breathing quality was poor before take off. We had fumes from jet gases leaking in through the air conditioning, but once the plane departed the quality improved."
Pros: "We liked the service provided by the crew. The pilot was excellent, as we arrived safely."
Cons: "I wish the aircraft's seats were a bit wider. (I'm not getting bigger, but space seems to be at a premium.)"
Pros: "The service from the beginning to the destination was great. I found the staff very professional"
Pros: "the flight wasnt too packed so i had enough space and the flight was cheap, worth it."
Cons: "the time the flight was available for."
Cons: "Seat not comfortable at all"
Pros: "Crew was friendly and attentive. Wide range of entertainment to choose from."
Cons: "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
Pros: "Better entertainment."
Cons: "No footrests, skipped at mealtime and flight crew response delayed, not offered arrival form"
Pros: "I was able to upgrade to economy plus at check in, food was good and service was good no complaints. Aircraft was new and clean."
Cons: "Flight was booked to capacity."
Pros: "I didn't feel crammed."
Cons: "Food was not great. No diet soft drinks."
Pros: "the lighting and mood of entrance is comforting and exciting, feels like a trustworthy aircraft. the crew is very helpful!"
Cons: "absolutely nothing of sustinence for vegetarians, every other airline I have been on has fantastic in flight food menus, there is no menu on china airlines and I was unaware I had to notify the flight before hand. there was a sandwitch leftover they were able to give me but the bread smelt like beer and tasted so bad, the quality of the food in general is very poor and should be reconsidered. (orange juice is not juice but a drink)"
Cons: "Pretty darn scary landing. I thought the plane was gonna flip, it was bouncing and lurching so bad."
Pros: "I loved the entertainment and seats!"
Cons: "Staff was polite but a bit cold. Good food but not much variety. No non meat option."
Pros: "The service was great. But they didn't really cater much to vegetarians."
Pros: "New plane (airbus a350). Love the family couch."
Cons: "Crew wasn't as attentive as expected."
Pros: "Enjoyed everything about my flight.Awesome service from the crew most welcoming.Plenty of leg room and comfortable seating.I have already recommend this airline to family and friends."
Pros: "The second plane was lovely, with an outlet, comfortable decor, and awesome entertainment system. The first plane economy was roomy for an over seas flight compared to planes I have been on in the past."
Cons: "Airlines could not check me in their system without me having a return ticket, which I did not need for Indonesia as I was receiving a visa upon arrival which does NOT require a return ticket. I was told this as the flight was boarding, so I had to spend $$ on a last minute flight in a panic to anywhere - that I couldn't get a refund for just so I could board the plane."
Pros: "They got us there. Good movie selection. Good wine"
Cons: "Normal Chinese airline seats are small and hard just lick setting on a rock. Didn't eat the food."
Pros: "Landed safely"
Pros: "clean you can select the seat ahead of time"
Cons: "the young crews thought they are on the "runway" show and walk around. They didn't have a service mind."
Cons: "Waiting anoher 4 hours for a plane to leave."
Pros: "Staff was wonderful! Very friendly, attentive and courteous! Food was good."
Pros: "No issues, no delays, food and services on par."
Pros: "The airline attendants were very friendly."
Cons: "We had a free movie on a 3.5 hour flight but not on the 6 and 9 hour flights. It's time to step it up for long haul flights!"
Pros: "Friendly staff with fast pace. They can serve food within the 2 hour flight. We flew from Taipei to Hong Kong and did not expect a meal."
Cons: "China Airline changed the flight schedule and delayed 1 hour departure time. :-("
Pros: "Aside from the one issue mentioned, everything else was fine."
Cons: "The flight took off on time and then veered far off the usual route, resulting in arrival an hour late. If any explanation was given in any language, I must have missed it."
Pros: "Had a nice flight back from Taipei to JFK on China Airlines in premium economy. Compared to economy, I was quite happy with the comfortable far-reclining seats and more than enough leg room. My one complaint is food. I'm a vegetarian and the veg options were awful...simply not acceptable. And giving passengers the full can of soda/beverage would be nice. Most adults drink more than a shot glass worth of soda or juice. Or at least fill the cup a bit more."
Pros: "Lay over too long"
Pros: "Quiet cabin - no crying babies or toddlers"
Cons: "Food was terrible; will choose different airline in future for long haul trips"
Pros: "Crew friendly"
Cons: "economy seating no leg room"
Cons: "Cramped seating"
Pros: "I loved that my knees didn't touch the seat in front of me. As a tall girl and a 12hr flight that would not have been comfortable at all."
Pros: "The flight in Premium Economy is a good experience, worth the price of the ticket. I am accustomed to very long flights between Southeast Asia and Europe: this one compares favorably."
Cons: "Nothing wrong with the flight. Being a frequent flier I used the very short line in LAX to get my boarding pass. All other passengers were queuing up a very, very, long line. Since every single passenger has to go through a face to face session with a physical person, CI should really have more personnel available at LAX for the check-in procedures. The business lounge, provided by Korean Airlines, is a big disappointment. Food not worth mentioning. Going through security at TPE for passengers in transit there is no short line. The only line is very, very long, although quick enough. The facility for this procedure should also be renewed."
Pros: "Plane was clean and food was okay. Quiet flight and staff was helpful."
Cons: "Boarding was slow and there were few if any announcements. The boarding area is confusing and not having clear signage made it difficult."
Pros: "Comfort seats, new airplane, very friendly service."
Cons: "The food was rather ordinary and the amount of wine I got on this JFK to TPE flight was no more than 2 oz."
Pros: "Flight on time"
Cons: "Better food"
Pros: "PAL crew, as expected, was good. we arrived sfo ahead of schedule.."
Cons: "i think desserts can be improved"
Pros: "Very good"
Cons: "Not much except the air con which was so freezing ( pls raise the thermostat a little bit"
Pros: "Crew was nice. Flight was timely."
Cons: "Food was bland and small. No TVs in seats only on phones. Little leg room. Customer service in Manila was horrible. They told us to transfer to a different location for lounge access then we were denied after we paid for it. They didn’t do anything to correct the mistake. Very unfortunate despite speaking to many managers."
Cons: "On time and very Nice cabincrew"
Pros: "crew were great"
Cons: "There was no entertainment at all. The screens were all broken. There was no food or water for 10 hours and the flight was delayed for an hour"
Pros: "Crew was very caring and service was excellent."
Cons: "The security agents at the boarding gate was rude and juvenile. I’m not happy to have to walk on my socks to get my shoes after a hand search. I don’t mind the search; I do mind the lack of assistance in retrieving my hand carry and shoes."
Pros: "Crew was friendly."
Cons: "Boarding could have been more efficient."
Cons: "Manila airport"
Pros: "3 hrs delayed."
Pros: "the airline I've heard is habitualy late. It was on this flight."
Cons: "Food was barely passable and coffee tasted like toasted wood."
Pros: "onboard service was good"
Cons: "17 hour delay"
Pros: "food, crew, comfort were Okay. In-flight entertainment could use more improvement -- probably more asian content or travel-related shows."
Cons: "the 6-7 hour delay was handled very poorly -- lack of information; no airline manager so the answer all passengers received were "We are sorry but we aren't in a position to answer that." When asked about possible compensation, the ground crew answered "We'd have to wait until we reach Manila (which was at least 17 hours away)" -- This just made passengers more irritated and the ground crew were forced to call airport security. boarding very unorganized on our return flight."
Pros: "Stewards service."
Pros: "Great crew, good food"
Cons: "No entertainment either flight or snacks to purchase."
Pros: "The plane we use airbus 321"
Cons: "None so far so good , the only downside was we use stair in manila airport not the bridge which is connected to the airport building"
Pros: "Food was mostly very nice."
Cons: "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."
Pros: "Flight was fine and food was adequate."
Cons: "No entertainment options for the three and a half hour flight. No tv or music available. Arrived in Bali 12:40 am. Very early and wasted hotel cost for arrival time."
Pros: "Smooth fly. Sleep a little bit better not to shaky.some friendly passengers."
Cons: "Food is ok not much but ok."
Pros: "Great service."
Pros: "Excellent service. On time departures and early arrival."
Cons: "No entertainment in flight. Older plane."
Pros: "American carriers should take note and work to improve passenger comfort and experience."
Cons: "A better entertainment system would be nice."
Pros: "The service"
Cons: "Chairs for emergency exit row are cramped. Delayed a hour with no explination."
Pros: "The FAs were just great: friendly, accommodating, professional, and assertive in the right way. Good job on the training!"
Cons: "The check-in counter line was long because they scheduled multiple international flights within an hour of each other."
Cons: "My checkin luggage with my powerbank and my nintendo switch left controller was confiscated. I only find out when I arrived home and I was very disappointed."
Cons: "The food on both flights was pretty disgusting. And I was never given the option to order a diabetic meal."
Pros: "Thw flight was on time."
Cons: "None so far."
Pros: "Crew was nice, flight was smooth"
Cons: "Boarding was quite unorganised. Their system wasn’t efficient because they let people board even when it wasn’t their turn. Food was average, no entertainment in Economy class, took a while to dim the lights on a overnight flight then when it was time to wake up the lights were turned on fully rather than gradually."
Pros: "Everything was excellent. Extremely good service compared to North American carriers. Only thing that went wrong was we left early and landed an hour early and our gate wasn't ready yet :)"
Pros: "The flight was on time"
Cons: "Seats are very tight and the only bathrooms were completely at the end of the aircraft."
Pros: "The flght is on time nice plane"
Pros: "The flight was late. Then, after we boarded d at around 1AM, we were advised that the runways were due to close at 1:30 AM and negotiations were underway to extend runway operations so we could take off. We waited on the plane only to later learn that the flight was cancelled and we had to deplane! After more waiting at the gate in the terminal we were to hotels. We went to bed at around 4:45 AM, only to get a wake up call at 7 AM whilst we were not leaving the hotel until 11:00 AM for a 1:30 PM departure! Horrible! We ended up leaving even later, at around 2:30 PM. Throughout, communication from the company was abysmal. Never again Philippine Airlines for me !"
Cons: "See above."
Cons: "The flight was delay for 3hours,the airline did not give us any updates during the delay,also nothing was offered to us(customers) in return for their delay."
Cons: "Philippine Airlines makes it hard to upgrade seats. No on board entertainment."
Cons: "poor food no entertainment terminal 2"
Cons: "Flight delayed for 5 hours - Connection from Manila was going to be very close. Flight attendant assured me multiple times they would hold the connecting plane, and give us an escort off the plane to make it to the other gate as fast as possible. We arrive in Manila, and there is no special escort. They take us at a regular pace to a connections desk in the terminal. They delayed helping us so we missed the only other flight leaving that night for Bali. While the person at the transfer desk was supposed to be helping us get new connecting flights, they would stop helping us, and take care of other people that showed up at the desk. It took them 1 1/2 hours to rebook our flight. They tried to put us on a flight that took over 20 hours with connections for a direct flight we had missed that would take about 4 hours of flying. We had to get on Kayak.com ourselves to find a better connecting flight that left the next morning. After 1 1/2 hours, the attendant finally put on a flight that was similar to the one we found but slightly worse. They said they could not work with certain airlines leaving from Manila, which I did not understand. Then, they proceed to tell us to go wait in the terminal overnight for the flight leaving the next day. We had to directly ask them to give us a hotel room for the night, which they did upon our request, but were not going to offer it without us asking for it. I understand delays and missed flights are part of air travel. But we were routinely lied to, ignored, and flat out pushed aside during the rebooking process. It was a completely unacceptable way to treat a customer. Never fly Philippine Airlines if you can avoid it."
Pros: "No tv inside the flight"
Cons: "paid extra for a seat with leg room ...no tv . this is going to manila on a round trip ticket.coming back was ok."
Pros: "Very friendly and helpful cabin staff. Still the most covenient flight to and from the Philippines."
Cons: "The line at JFK. There we not enough seats for passengers. Sink was clogged in one restroom and remained so even after the "technical" layover at YVR."
Pros: "The food was ok."
Cons: "The flight left Singapore 4 hours late. It caused me to not be able to take my fiancé to the movies before bed. I also only got 6 hours of sleep last night instead of 8. They didn't have any in flight entertainment for a 4 hour flight. It was really bare bones and it was slightly more expensive than other choices."
Pros: "The movie selection was good which made the 14 hour flight bearable. The flight crew was very polite and helpful."
Pros: "Frienly service"
Cons: "Small seatsi big man"
Pros: "Crew was very polite and helpful. Food was enjoyable."
Cons: "Seat was uncomfortable. Got worse as hours went by. Business class in front of my seat sat empty the entire trip. I understand everybody cannot be upgraded but I paid extra for aisle seat and extra leg room. Maybe passengers that paid extra for seats could get an upgrade when available? It would have been a nice treat to be able to sit in a seat that was actually comfortable. I guess the padding gets worn down from all the passenger travel an that's understandable but for passengers with 13-15 hr trips, sleeping isn't an option really and the seats are just not soft enough. Perhaps a nominal $100 upgrade fee when seats are empty in business class? I'm assuming the reason business was empty is it's just too expensive? Maybe a price adjustment is in order rather than letting those seats sit empty? Overall, the flight was a pleasant experience. The seat situation was just a blemish on the trip. I will continue to use Philippine Airlines though probably in the future. Thank you."
Pros: "On time arrival and spacious modern fleet"
Cons: "Food wasn't up to par with vegetarians"
Pros: "Flight was comfortable"
Cons: "Not used to Red-eye flights"
Pros: "Direct flight"
Cons: "No in-flight entertainment"
Pros: "Nothing stood out"
Cons: "No entertainment, flight attendants not very friendly"
Pros: "clean and well maintained"
Cons: "everything was great"
Airlines flying to Denpasar have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Denpasar
Masks required on board, masks provided on flights to Denpasar
Social distancing seating
Middle seats unavailable to book on flights to Denpasar
Testing for antibodies, testing for symptoms for flights to Denpasar
Waiving of change fees. Search flexible flights to Denpasar