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The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!
The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!
Crew were pleasant, happy to be there and were a joy to be around. Entire operation was professional, well thought out and ran like a Swiss clock.
United flight from SFO to PDX was cancelled. I will ask for a refund. Had to book on Alaska
Good food and entertainment options. Great Staff that were all welcoming and caregiving.
Flight was canceled due to technical issue shortly before the check-in counters opened. Passengers were rebooked on a flight three days later. Request to be accommodated on Air Tahiti Nui could not be processed. Customer service sorted out the refund after calling and being put on hold for almost an hour.
Carring crew, nice ambiance of the cabin, comfortable beds, good food well served. We liked everything.
2 of the 6 economy toilets were out of order. Drinks were not offered often enough - you have to order on-screen, which is often unavailable. Snacks and Milo ran out very early. Crew was fine but I think there was a sticking issue
Flight attendants are always pleasant and helpful. Pilot kept us updated.
No refunds for flights that I could not take due to Covid restrictions
My bag didn’t make it but otherwise it was a great experience.
Flights delayed multiple times, travellers requests for updates ignored. Qantas continues to desatisfy travelling basics.
Grubby plane, dirty seat & table, poor food, wait for baggage, staff ok.
After flying Quantas (Prem Econ - SYD-SFO) which was Spectacular, we boarded AA flight SFO/PHL.. Prem Econ was NOT available on this flight so we were stuck in Econ - even though we paid $2600 EACH/ONE WAY for this ticket. I even had to BUY extra legroom seats - this AT LEAST should have been included on the AA flight. There were no screens in seatbacks, forcing passengers to use phones for entertainment. No water bottles were provided - only cups of water. The Quantas flight was FAR superior to the AA flight - even though we purchased Prem Econ for the FULL trip....
First flight on Quantas. High marks all around. Plus it appears as if the have a comparatively new flight. Excellent airline!
Flight LA to Sydney was first moved earlier by 2 hrs from 10:25 pm to 8:25pm roughly a week before departure. Then on actual departure date, it was delayed 2x, and needed up leaving close to 10 pm. Then entertainment for the whole flight wasn’t working for most of the seats including ours. The baby crib at the middle isle was being taped to the wall to keep it tacked in using a packing tape while passengers were walking by looking for their seats. Not projecting good confidence. After a few minutes after take off the whole crib fell off. Good the people seating next to it wast hit or got scared. At arrival at Sydney, crew handed the customs forms as we were getting out of the plane. So passengers had to scramble to find a place to fill up the forms along the corridor going to immigration. So no one is available to help from Qantas to fill up the entry forms. Not a very good experience for a flagship carrier.
flight delays seems to be the norm these days. pies with soggy pastry.
Overall a positive experience. As long as you are not connecting-I found the discount offered by Kayak and the customer service to be very good.
Short transfer time in Sydney and ground staff were excellent in assisting in clearing through a chaotic transfer security checking.
Qantas onboard service/meals has degenerated to Budget airline standard transferred to Emirates in Sydney which only highlighted Qantas decline
I missed my plane because there was a lot of people during the migration process. The airline has the chance to care for their clients and they could get the passengers missing in the flight. I lost a day of work and Montfort transportation to go back home and go to the airport again. Unfortunately the airline doesn’t care about that. I use latam at least 4 times a year, so I guess I need to be treat better. In addition, one on my baggages didyarricw to my destination. So frustrated with this trip.
Flight was great Customer service was questionable until we found someone at checkin to help us. One young lady took all our passports disappeared for 15 minutes, came back with nothing done, handed to someone else and left for lunch. Very complacent. Baggage was very expensive until we went to the service counter and a separate person helped us. Even with platinum status they wouldn’t allow free bags. We will continue to fly Delta as our preferred carrier but will avoid checking in with Latam. Dr. Armand Radke
Flight from Lima to São Paulo didn’t have USB plug to charge the cellphone.
the flight from Boston to Curitiba was on time actually 30 minutes earlier. latam was not able to unload the luggage for custom checkup in Sao Paulo ii took two and half hours . i missed the flight to Curitiba spend the night in hotel and then flying in the morning to Curitiba
The flight from PDX to New York was cancelled, and I got rebooked one day later. Because of this I missed a meeting at my final destination, EZE. I now need to stay longer in Argentina, and was told the tariff difference was $780 plus $150 penalty! I am not using my return ticket, and have purchased a one way ticket EZE-PDX for $606 with another airline. SHAMEFUL
This flight was a code share on Air New Zealand.
temperature, temperature, temperature. it was hot as balls and everyone around me was complaining and constantly adjusting their vents
The food was bad . I didn’t like it . And also my baggage was lost in my first stop
Will never fly with united airlines again. We had a layover in Newark and was waiting for our flight to Toronto. We were waiting at the gate that was indicated on our boarding passes and we missed our flight due to our gate being changed and we had no way of knowing. After our flight was rescheduled, we flew to Toronto but they left our luggage in Newark. It was a very tedious and horrible experience. Their lack of organization was very upsetting and disappointing.
Knowing more clearly if I’m getting an air Canada or United flight. And ability to move tix dates even at this price point. My dad is sick and I wanted to extend my trip a couple of days but I was prohibited and fare was pretty expensive as is.
Nothing. I flew business class. I always try to avoid air Canada because it’s the worst airline and it’s proven on international level. Sad and embarrassing…
Overall okay. Ipgrades ate worthless anymore. Wish I’d not been so loyal To them for so many years. Platinum many years. Gold for life. Usually 20th-30th on upgrade list.
Seems every time I fly American airlines they switch gates and terminals and I always have to run to make my connection. American airlines flights are always delayed departing and arriving .
I was assigned an aisle seat but when I boarded the plane a person was already sitting in my assigned seat. The flight attendant was ready to help me get my original assigned seat, but I chose to simply take that person's assigned seat in the next row back in the middle seat. I didn't want to make a fuss, just wanted to ensure that I didn't accidentally create a domino effect of accidentally taking another person's assigned seat, etc. While the middle seat is not the most comfortable, it was a quick easy flight and I'm grateful that the flight attendant was ready to help me out.
The flight was delayed for over three hours due to mechanical issues.
The flight was smooth & the landing was excellent. Your pilot did such a great job whereby I did not even realize we had landed-so soft & quiet. The staff was excellent as well.
Boarding was fast and efficient. I was happy that things were on time, as this leg of my journey is frequently delayed because of the weather.