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Pros: Staff were always happy and friendly

Cons:

Pros: Air NZ is fantastic start to finish and airport security doesn’t make you take off your shoes in the airport. Flight was on time start to finish.

Cons: Do not ever forget or decide not to book a checked in bag on Air NZ when booking your ticket on line. You have a bag to check at the airport they will not tell you it is $30 or $40 but gouge you for $160au. That is a total rip off and they should be embarrassed to ask for that excessive amount.

Pros: Our stewardess was very helpful for our tight connection. She helped with instructions on finding our next gate and gave specific information on making the airport easier to maneuver.

Cons: On time fights would have made our day better and less stressful.

Pros: The sky couch is always very nice.

Cons: We told the crew the water tasted funny, like dirt, they said it was fine, just had lemon in it. Pretty sure we know the difference between lemon and dirt taste.

Pros: Bulk head seats were great.

Cons: It would have been nice if it had not been almost 2 hours late!

Pros: The entertainment was excellent and so was the food.

Pros: Amazing airline and seem less travel

Cons: Flight cancelled

Pros: the crew was nice

Cons: Seat confort on long flights, leg rooms,

Pros: Like the overall KLM experience

Cons: Food could have had better quality and the stewardess served it all at once versus in the various courses.

Pros: The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)

Cons: A lot of delays, on both flights. We spent twice as much time waiting than flying.

Cons: Perfect flight. Delicious meals. Great crew.

Pros: The service was fantastic

Cons: The plane was very cold inside they need keep the cabin warner

Pros: Checking in, bag drop, and boarding were all super fast and easy. Flight was on time.

Cons: Nothing!

Cons: There was only approximately 13 inches for the aisle between seat sections. It was mostly women with big wide hips who kept me awake most of the 12 hour and 34 minute flight, as they brushed my shoulder disturbing my ability to rest.

Pros: Great food and crew

Cons: Seat comfort , WiFi

Pros: Small puddle jumper, but everything was well organized.

Pros: flight crew are good, other general categories are average.

Cons: Boarding in both Sydney-Auckland & Auckland-Vancouver are disorganized. No clear indication of when & where to line up. No flight delay message to explain when boarding time was long overdue. In particular, for the Auckland - Vancouver flight, one ground staff was telling economy passengers (in rather rude express) they were in the wrong line except there was never announcement. Overall, disappointed.

Pros: They took care of you. Meals were good. Excellent airline

Cons: Delay at landing

Pros: The crew was absolutely amazing

Cons: More movies on the system

Pros: The Crew were excellent, friendly, professional and attentative.

Cons: We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible.

Cons: Qatar Airways always goes beyond expectations in every detail of its serivices . Always top niche of Aviation company and wonderful travel experience.

Pros: Our stewardess was very helpful for our tight connection. She helped with instructions on finding our next gate and gave specific information on making the airport easier to maneuver.

Cons: On time fights would have made our day better and less stressful.

Pros: Very spacious seats and good entertainment system. Two meals provided. Good blankets provided with pillows. Spacious and clean bathroom.

Cons: My usb charging plug didn’t work and I wish they sent me an email in advance or told me upon check in what the requirements were that I would have to show upon boarding. I was not prepared to show them my follow on flight schedule (leaving NZ) but I would have been prepared if I had known in advance

Pros: Amazing airline and seem less travel

Pros: This is an overnight red eye flight. There is not much to interact with crew or service. It is simply long with attempts to sleep.

Pros: much better than average food

Cons: shorter length flight but maybe little can be done,

Pros: Seats are very comfortable, easy boarding, good crew

Cons: Food - I wish you have healthy options

Pros: Flight was on time, touch down smooth

Cons: The screen for my seat was not working correctly so could not do anything except wait for flight to finish

Pros: 1. All flights were on time. 2. The aircrafts were clean and tidy. 3. The choice of entertainment was plentiful. 4. Possibility to connect to internet provided on outbound leg, not on inbound.

Cons: 1. The boarding process, in general, could be improved. 2. The "official" transit time was one hour, but passengers were made to wait while the business class disembarked, reducing actual transit time to 30 mins. Considering distance to departing gate, and security checks, this was stressful.

Pros: flight was great

Cons: food could've been a little better

Pros: on time, crew were friendly

Cons: have to pay to watch movie

Pros: Very spacious seats and good entertainment system. Two meals provided. Good blankets provided with pillows. Spacious and clean bathroom.

Cons: My usb charging plug didn’t work and I wish they sent me an email in advance or told me upon check in what the requirements were that I would have to show upon boarding. I was not prepared to show them my follow on flight schedule (leaving NZ) but I would have been prepared if I had known in advance

Cons: After scanning boarding passes at gate, flight crew required us to show them again at the plane door. We had already stowed our phones, as I think others had. Minor issue but caused what seemed like an unnecessary backup at the cabin door. Our other domestic Air New Zealand flight didn't require it.