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Pros: "Good enough."

Pros: "Seats were too cramped up, legroom was a problem. A device was under the seat was cramping the leg room. The entertainment selection was very very poor for a long flight."
Cons: "Better entertainment selection."

Cons: "Leg room was terrible in economy and food was poor from the USA"

Pros: "Comfort of A380 Legs space"
Cons: "Terrible Connecto in Frankfurt We had to run for 15mn to get our Singapore flight with no help from Lufthansa: poor service"

Pros: "Crew was good overall"
Cons: "Food was overheated and bland in taste. No on board entertainement"

Pros: "None of the above. I actually liked nothing about this trip. Took off at London in time for Frankfurt, arrived early, but missed the connection to Tel Aviv. So I had to be routed to Munich to catch a 10:30 pm flight, which arrives at 3 am Sunday. So I wasted the entire day, starved, exhausted."
Cons: "Proper connection time. I lost the entire day, and now have to get a cab for $100 instead of my colleague meeting me. 3 am is impossible. And I am still not in Tel Aviv."

Pros: "all great"
Cons: "my bags arriving!"

Pros: "Nice crew, good drinks."
Cons: "Would prefer a vegan sandwich option for the short flight."

Pros: "Nothing"
Cons: "Everything"

Cons: "Giving economy seats with the middle seat empty does not make it business class. Very uncomfortable seats. No recline and very hard."

Pros: "Leg room, comfortable seats, staff great"
Cons: "Nothing"

Pros: "Great staff, pleasant flight, nice options on the screen to choose from, etc."

Cons: "First flight was delayed too much for me to make a connecting flight to Frankfurt. Had to ask twice to be rebooked. Had to connect through Chicago O'Hare and walk for miles there. Arrived in Germany 3 hours behind schedule."

Pros: "The crew were impeccable."
Cons: "Very narrow economy seats."

Pros: "Not much"
Cons: "Almost everything"

Pros: "Was not allowed on flight"
Cons: "When I missed the connection from the first leg of my flight and purchased the ticket from that leg to finish my itinerary, Lufthansa cancelled ALL of my return tickets. Both Lufthansa and my travel agency pointed the finger at the other and I had to purchase another $1000 ticket to get home. There was no cancellation emails or any notification. I didn’t know my tixkets were cancelled until I was trying to check in. Worst experience ever!!"

Pros: "We were warmly welcomed on board by the flight captain. I had not expected this. My wife has some physical challenges and received special treatment, in fact we were accorded priority in boarding as she had to temporarily use a wheel chair. Me and my daughter all enjoyed the privilege by association."
Cons: "My wife is diebetes, we had requested for a special diet but although this was documented on the air ticket, there was oversight and she had to make do with normal menu. Fortunately there was no adverse consequences."

Pros: "N/A"
Cons: "It didn't happen"

Cons: "The forward economy cabin was too cold. When the passenger in front of me had his seatback all the way back, I could not get out of my seat, lean forward, nor see the entertainment screen or eat easily."

Pros: "Crew was excellent and many passengers were as well. Really commend cabin crew for their excellent work on a full flight."
Cons: "A bit cramped and I really didn't like the people in front of me who reclined in coach. The cabin crew got them to put up their seats for the food service, but otherwise there was nothing they could do. Can't we just tell people that coach doesn't have the room to recline. Also, you guys are German, can't we at least board by rows?"

Cons: "Beware. Frankfort to Paris A321 Business class is coach with an empty middle seat. Uncomfortable even for a short flight. Very disappointing following excellentvbusiness class on first leg of trip Orlando-Frankfort"

Pros: "It is comfortable. Some of the crew are very nice and friendly!"
Cons: "The food is not tasty, and some of the crew are not nice!"

Pros: "Lufthansa is extremely efficient, and the staff is very helpful all while being cheerful and kind. The planes are new and clean, everything was a notch above typical economy carriers. Well done!"

Cons: "There were no Lufthansa representatives in Frankfurt airport upon my arrival. Also my connecting flight wasn't showing on electronic board. I had to get WiFi connection in order to get any info. I was very unhappy about it ."

Cons: "The chicken was too spicy & hot for general public. You should take lessons from Swiss Air... food was delicious!"

Pros: "The crew were good, polite and attentive."
Cons: "Getting through security and to the gate was downright bizzare. We were directed to the special F gate, where we had to stand in the freezing rain in front of a locked door without any explanation. This is after already packing our jackets in. Then we got screened and just as randomly told to go to the main terminal, where we got screened a second time, just as stringently (pulling everything out, padding down the kids). No explanations whatsoever, the craziest experience, completely messed our plans to get a bite up, I wish we were given some information ahead of time that we are going to be sitting in a single room zone. The flight was ok, but hellishly hot all the way."

Pros: "It's an hour so not much can go wrong I guess."
Cons: "Nothing. No issues with the flight"

Pros: "I used to travel on Lufthansa almost exclusively until I had a very disturbing incident in Munich with a flight attendant. I refused to fly Lufthansa for quite a few years after that. That being said, the crew were attentive to passengers and the meals were reasonable. The seats were more comfortable than on LOT and Austrian. There were quite a few decent choices among the media during the flight."
Cons: "During my flight, my cell phone turned on at some point and downloaded some emails using the airplane's data connection. I will be needlessly charged for this. Once I noted that I was logged on, I tried to see if I could do other stuff before quickly logging off. It seems like it was totally worthless."

Pros: "they did good job"
Cons: "security held me up due to venice security not stamping my passport,,,i was finally able to find the original ticket due to free wifi in airport and get it straightened out though it would have been awful if i had not been early early"

Cons: "For a transatlantic flight, boarding was one mass stampede, seats were hard as a rock, tight, media "touch" screen had to be punched to work, worst selection of entertainment film & TV show options I can remember for an overseas flight"

Cons: "Delays"

Pros: "comfort, crew"
Cons: "long delay which made me miss my connecting flight, poor choice of on-board entertainment"

Pros: "I found the seats roomy - plenty of leg room. They were very comfortable in the way they leaned back. The food was very good, even though the meal was a simple lunch. The plane was very clean and bright."
Cons: "There was nothing I did not like. In fact, I felt: "This is the way flying aught to be.""

Pros: "Crew"
Cons: "Smelly plane,uncomfortable chairs, AC didn't work properly (hence the smell).No screens, spotty Internet."

Pros: "This part of the journey was excellent."
Cons: "The very long commute from one terminal to another terminal."

Pros: "On time arrival. Excellent service. Everything is perfect. The best part are the flat which are really comfortable."
Cons: "Nothing."

Cons: "The only coffe served entire flight was offered simultaneously with the first meal, meaning i never had another opportunity. Beverage containers were never picked up and no secondary food or beverage service offered over a seven hour flight. This flights service was substandard in every way that my flght from Bosron to Frankfurt excelled -- very disappointing"

Pros: "Lunch was good."

Pros: "Nothing. Flight never happened."
Cons: "Lufthansa rebooked me on BA, and stripped away my Premium Upgrade seating, giving me economy, an aisle seat next to a bathing-challenged male. It was disgusting and re-injured my leg wound. I AM OUT SIX HUNDRED DOLLARS BECAUSE I HAD TO PURCHASE A TICKET UPGRADE TO GET HOME. RIDICULOUS. I MIGHT SUE."

Cons: "Uncomfortable seats, cramped legroom, and a screaming toddler for several hours nearby."

Pros: "Good entertainment options and nice choice of movies and TV. Complimentary drinks are good and service is frequent."
Cons: "Difficulty with Lufthansa's website made it so that I could only complete check in for one person in our party. When we arrived at the airport and they printed boarding passes, the Lufthansa agent re-assigned seats without asking or telling me and gave us all middle seats. Very poor form. Food was either average or bad, depending on what was served. Boarding is unorganized, with people lining up over an hour prior to boarding and almost completely ignoring their boarding groups."

Pros: "Just much more professional than US carriers... Also much more leg room in economy class then most US carriers"

Pros: "The flight from DTW to FRA was made that much better by a particular flight attendant who actually remembered it was my first time flying. She checked with me personally as we were disembarking in FRA to see how my flight was. I unfortunately did not catch her name, but she was the highlight of the flight. If I fly again, I will definitely fly Lufthansa for flight crew like her. I skipped the evening meal as I was feeling unwell, but I had the breakfast. The fresh fruit, and especially the watermelon was delicious. There just wasn't enough of it."
Cons: "The seat cushion was rather stiff and made the 8-hour-long flight just a tad uncomfortable."

Pros: "Entertainment options were incredible; great legroom in our seats."

Pros: "The crew was incredibly pleasant and helpful"
Cons: "The entertainment system didn't work for many passengers, and had to be continually reset, and sometimes still did not work. When it did aorkX it was extremely slow and unresponsive. Also, the USB and electrical outlets near the seats did not work and power devices"

Cons: "Not enough space. Seats are way to small. No tv's on plane"

Pros: "Crew was nice, doing the best they could under the circumstances."
Cons: "Awful food, small seats. Exactly same as economy."

Cons: "The buses to the planes had no ac. It was like a sauna. The plane was not ready for boarding so you were in the bus for 25 minutes. It was in the 90s in the bus before they opened the doors"

Pros: "All good"
Cons: "But leg room"

Pros: "Smooth boarding process"
Cons: "Surprise that British Airways does not have internet access on its transatlantic jets. Delta and Swiss air both had the last time I flew them."

Cons: "Simply everything"

Pros: "Good service"
Cons: "Old plane, no power chargers, cold during the flight"

Pros: "Efficiency"

Cons: "Terrible boarding procedures, plane was way too big for the gate assigned. Had to wait on the tarmac for a ‘starter’? For about 20-30 after a after boarding finished."

Pros: "In time departure and friendly staff"
Cons: "No complaints"

Cons: "We never made it to Phoenix with BA"

Pros: "Crew very professional and staff well informed."
Cons: "Feels like a bus in the sky. Same device as Ryanair but not on time."

Cons: "No food served on this flight."

Cons: "Flight was delayed and had to sit on the tarmac for 40 minutes. Almost missed the next flight. Rude British Airways stewards."

Cons: "Not enough overhead bin storage space. If they want to start charging people for bags they need to improve their overhead storage ability. This was a commuter flight from Amsterdam to London. So the entertainment was not really there"

Pros: "Pilot was informing us about the reason for slight delay. Can not comment on food or entertainment ."
Cons: "British Airways introduced boarding by groups Inspite of my plea for my husband who recently undergone heart surgery he had to stand and queu until our group number was allowed to enter the plane. We have been told very firmly by taciturn lady at Fumicino Rome that this are new rules nad they are to be obeyed! compassion is not forte in our experience of British Airways."

Pros: "good service. crew speaks English."
Cons: "cost of baggage"

Pros: "Loved the 787. One flight attendant was just great. She made the difference on the flight! Didn't get her name but the trip was made better by her. Thank you!"

Pros: "It went well . No problems."

Pros: "Friendly crew, flight on time, great food and snacks, good movie selection"
Cons: "Seats not too confortable, landed on time but got to the gate 45 mins after landing"

Pros: "Supposedly great aircraft. Good crew and good service"
Cons: "Economy seats cramped for elbow room. Average in flight entertainment."

Pros: "Real nice equipment."
Cons: "No information on connecting flights was provided. Also no heads up on the connection process ie. the need for a shuttle etc."

Pros: "I made it"
Cons: "If I were a bit older or slower I wouldn’t have made plane. It is unfortunate I had two leg journey to Ireland. BWI - Heathrow- Dublin is a difficult journey with 1 hour layover. I nearly had to push old ladies out of the way to make connection. Very stressful and left headphones in haste to make flight. Not an enjoyable experience."

Pros: "Entertaiment"
Cons: "The crew could be quite curt at times"

Pros: "Courteous and friendly staff"
Cons: "Outdated ife and unpleasant buzzing noise from the headphones"

Pros: "Good crew, nice and comfortable aircraft"
Cons: "1h delay Almost no food alternatives even if now is paid and expensive, no vegan options Boarding onto a crowded bus with babies and then stay trapped in there in front of the aircraft for a long time is not understandable."

Pros: "Lucky enough to get an empty seat next to us."
Cons: "Forced to gate check a bag for no reason; there was plenty of room and other similar bags were allowed through."

Cons: "was about last being served the meal and the crew member asked for the tray before i was finished. apparently my glasses were on the tray and were thrown away. the entertainment package was good as well as the comfort of the seat even if they allowed very little room between seats. was particularly annoyed that i was guided to go through security again after landing from munich."

Pros: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
Cons: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"

Pros: "It’s was very good thanks"

Pros: "Great crew!"
Cons: "Late catering delayed flight. Fix ground services."

Pros: "The personnel were most helpful, pleasant, and reassuring when I discovered I had left something on the plane. It was found and returned to me quite promptly and my continued flight was rebooked with the minimum of fuss (and embarrassment). Everyone was wonderful."
Cons: "I am not a seasoned traveller. Checking for a small item (such as a passport) in the overhead compartment was not possible."

Pros: "Surprised that the food was delicious"
Cons: "Obtaining the boarding pass at Heathrow took time"

Pros: "seats were nice"
Cons: "no tvs"

Cons: "transfer from terminal 5 to terminal 3 - process was unclear"

Pros: "Everything."
Cons: "Nothing."

Pros: "I did not use the entertainment. The crew was refreshingly professonial, helpful, and cheerful [in a British way]."
Cons: "I'm tall and the budget seat was 'tight'. But it was to be expecdted."

Cons: "bigger seats"

Pros: "Nice crew"
Cons: "Uncomfortable seats - especially for business"

Pros: "not much"
Cons: "5.5 hours delay"

Pros: "Nothing"
Cons: "They lost my luggage and they have wo"

Pros: "Food was excellent"

Cons: "My daughter spent several hours in the checking in process. It was vary confusing and frustrating."

Pros: "Flight was not crowded"
Cons: "Having to pay for even the basics - coffee and water."

Pros: "The service was great"
Cons: "Nothing"

Pros: "Friendly and patient flight attendants"
Cons: "No drink service"

Pros: "Good entertainment options, crew was nice, ride was smooth."
Cons: "I had a very tight layover and it took forever to get off of the plane, I nearly missed my next flight - it would be nice if short layover passengers got de-boarding priority."

Cons: "Great flight"

Pros: "All perfect !!!"

Pros: "Nothing"
Cons: "I was a sardine in a tiny tin for 10 hours."

Pros: "Very professional. Crew was very friendly and accommodating."

Pros: "No complaints."

Pros: "I was not made to board the plane because I didn't have a transit visa to London causing me to be stranded in Boston.i called the customer service a month before my departure but he was not able to tell me to get a transit visa to London before my departure"
Cons: "British airways were not helpful....webjet costumer service did not also provide me with enough information before booking me on the flight...I therefore need a refund of my money ASAP"

Pros: "I liked the nice crew. Short flight from Paris and arrived in LHR little early. Even in economy, seats were confortable. The 1.5 hr Flight was very smooth and short."
Cons: "I can't say that there wasn't anything that I didn't like about this particular flight from Paris to London."

Cons: "For United to go out of business"

Pros: "The staff was nice and helpful"
Cons: "The seats are not comfortable and not enough space. Not ideal for a long flight"

Cons: "Service for people not able to sleep on the long haul"

Pros: "The staff was accommodating and worked hard to make us more comfortable and be helpful when possible- there was a lot of turbulence so dinner was served late and there was a lot of time we couldn't move about but they made the best of it."
Cons: "The added benefits of the Air New Zealand long flight planes of the entertainment like mini games and the footrest into bed as well as my husband and I not being seated in between two people but being on one side or the other."

Cons: "bad food, in crazy hours. 15 hours at the airport, the worst flight of my life"

Cons: "Food ran out and only one choice"

Cons: "THE TEMPERATURE WAS FREEZING. THE COLDEST FLIGHT IVE EVER BEEN ON AND IVE BEEN ON A LOT. IT FELT LIKE IT WAS 30-40 DEFGREES."

Pros: "The crew was very good."
Cons: "The foot room could be better for lying on you side."

Pros: "Easy boarding"

Pros: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Cons: "-"

Cons: "delayed"

Cons: "Didn't appreciate gate change at last minute. Got to gate change only to hear announcement that it had been changed back to the gate we just landed at, with no time to grab something to eat. Then to find out we were delayed do to mechanical failure. Which still left us no time to grab something besides a bag of chips because there was nothing but mostly bars in that terminal."

Pros: "It went very well considering the route was stormy. Yes, it was a bit “rough” at times but not too much. Shows the great skills of the pilot & besides he made us aware of the storms & possibility of the ride."

Cons: "they changed our flight without notifying us! they messed up our seats and asked my mother to deplane! when we were flying with twin babies! they also gave us grief about gate checking something on the trip home that we had no problems with on the way there. honestly i will never fly united again."

Pros: "We made it to our destination on time"
Cons: "Extremely cramped seating. Terrible food"

Pros: "Food was not tasty. Some crew members weee to task oriented and it is make them less friendly"

Pros: "No one was in my row, so I had the opportunity to lay down and stretch out!"
Cons: "The crew didn’t seem to inviting. There was one woman who was very kind... but other than that, they all seemed like they hated thief jobs... the food was very bland."

Cons: "The food was really mediocre,no good."

Pros: "New plane"

Cons: "Flight was late due to a mechanical issue with another plane, which United declared “severe weather.” Delay in flight caused a missed connection rescheduled for 12 hours later."

Cons: "Crew was not visible Seat space was very tight"

Pros: "Entertainment was actually good"
Cons: "Not very good food but I guess they gave ice cream so maybe that made up for it? Not super comfortable seats/room."

Pros: "The movie choices were the only saving grace."
Cons: "They split up my family and were not accommodating in helping to find seats near each other. Flight attendants were rude. Requested a veggie meal and got chicken. Seats didn't recline."

Pros: "Check-in Staff were friendly and efficient. Undersold flight, so they reseated several people to give them an adjacent vacant seat, so I got to sleep curled up. Great on an 9 hour early morning flight (7am check-in, up at 3:30). Boarding and flight staff were great too."

Pros: "The flight attendants were pretty nice."
Cons: "We sat on the tarmac for an hour and a half while we waited for 'paperwork'. The captain kept trying to make it seem like our fault for missing our connections because we didn't have longer layovers in O'Hare. I barely made my connection. I know other people did not."

Pros: "No complaints here! The Air New Zealand staff were amazing. They did their jobs really well! They made everyone comfortable during the trip."

Pros: "Take off and landing very good"
Cons: "No UBS port to charge cel phone or tablet. The chair few reclination. The food few and so spicy"

Cons: "Price from Duluth is ridiculous!!"

Cons: "- The flight out of IAD was overbooked and left late. - My hand luggage was taken from me with promise of delivery at final destination - Staff in EWR was unhelpful and just short of rude - My luggage did not make the connection at EWR - There was no United staff in PoS to take my report of lost luggage -"

Pros: "The layover in Denver worked out perfectly - no long wait. The first leg they announced Gate check early so there were no delays on boarding. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No United entertainment."

Cons: "I missed my flight home and still in Houston, united sucks!!"

Pros: "Nothing. Never flying United again. This was the first and only time. Going back to JetBlue and American."
Cons: "Wifi was broken as it was on the way out there. So nothing to do for 8 hours in flight. Flight attendants were rude and snappy. Plane smelled if urine when entering and was verbally expressed by multiple passengers. All complaints were handled with a shoulder shrug and an "oh well"."

Pros: "Nothing. Smelled and looked like death. Got better service from zombies."
Cons: "Worst service from an airline and 3rd party vendor. I couldn't believe the level of disorganization from their "core" team. I will NOT ever use this service and especially not the American airlines staff, crew or phone staff. This did not only affect my day poorly, but also impacted my family and disrupted my finances. This will not be the last time you hear from me I was very unimpressed."

Pros: "Food during a 2-hour flight compared to what United provided in a 7 or 8 hour flight"
Cons: "I am a like-all man unless misbehaved"

Cons: "Delayed flight with no explaination, missing my gluten free meal and very rude staff who informed me I should have brought me own food. Airline staff were also joking about throwing other passengers luggage around"

Pros: "Plane was delayed for over an hour, not on schedule."

Pros: "The crew was nice"
Cons: "We boarded then sat! There was too much fuel from the previous flight so we had to sit while they unloaded some."

Pros: "Crew was very helpful especially with looking up connecting flights due to most people missing their connection."
Cons: "The delay, but what can you do. The seats are not comfortable when you're short."

Cons: "Need more leg room and more movie options. Also crew needs to be a little nicer lol"

Pros: "I got a fair price ticket and plane wasn't dirty ."

Cons: "Polaris Biz servie was worse than old biz class service. Only six salmon dinners aboard! Cabin crew needed to asked for many standard items. After dinner service, they were invisible. Brkfst was rushed in last hour before touch down. This was a real disappointment after an excellent flight from LAX to MEL! We can fly AA for such service at a lower price!"

Cons: "I had a death I my family you charge me $300 dollars to change my ticket you put me in a middle seat that was not reclining"

Cons: "Flight delays"

Pros: "Crew courtesy"
Cons: "Seat space No food at all Internet too expensive"

Pros: "Crew was great, food was good, and had a superb entertainment selection."
Cons: "Comfort was as issue, I was assigned more leg room at the emergency row and the wall would be pushing against me, forcing me to go towards my neighbors side. Also, I had initially picked the last row to sit on, which was stated on my itinerary but when I printed my boarding pass, I got assigned middle of plane - which I did not understand nor complain about."

Pros: "It was pretty cheap"
Cons: "Our flight was delayed because the pilot wasn't there. I feel like this sort of thing always happens with united. When I went to ask for help about my connecting flights I was treated like I was the one inconveniencing them. And the response I got was there's nothing we can do if you miss your connecting flight the only one going out today is at 10 pm but it's completely full already. I feel like it was the worst customer service and while I realize the lady I spoke to was probably not the one responsible for the captain being Mia she could have been more kind and more helpful by 100%"

Pros: "Arrived a bit early to the destination."
Cons: "Every time the crew came by with something (more food, duty free, custom forms) (which seemed very regularly) it was announced over the intercom so it made sleeping very difficult on the 11 hour red eye flight. Other airlines will just walk by and catch your eye if you are awake. Seats were quite small as well."

Pros: "I like the entertainment screen and the food was tasty"
Cons: "My seat...not being able to pick an aisle seat. Also the passenger behind me kept doing something with her seat pocket and I could feel that everytime. Need more padding there. And halfway through the flight the screen quit working."

Pros: "The Air NZ FLight from Aickland to San Francisco was operated by United Airlines. The seat had excellent leg room. The attendants were very pleasant and available throughout."
Cons: "When I first border the plane there was another passes egg in my allocated seat. The selection of movies available was only okay. their is only a minimal number of toilets for the number of passengers and one of them was out of paper when I went or use it. But they were always clean."

Cons: "Flight was delayed for nearly 1 hour."