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Cons: The touch technology for the entertainment system was not user friendly and rarely responded immediately to the touch. It discouraged me from using the entertainment system.

Pros: Crew was ok

Cons: Had to wait in plane for over 1/2 hour coming and going to Denver!!!

Pros: Food has gotten much better than maybe 10 years ago? Decent quantity and taste. Food is heated.

Cons: Boarding took longer than usual but they did announce that the gate we were assigned was not setup for that plane.

Pros: Crew was very courteous and professional.

Pros: Amazing crew. Great service in economy.

Cons: Unorganized too shaky flight made me sick to stomach ,foods are not good service not good

Pros: crew is good and helpful.

Cons: The food was terrible. Needs to improve the quality of the food.

Pros: The seat was ok and the food was good.

Cons: Though the staff was friendly, I found them a bit unhelpful. I was literally holding three bags and a toddler in my arms, and passed at least three airline crew members. However, not one of them even bothered offering for help. I don’t expect that from a world class airline.

Cons: Better aircraft and personnel should smile and be more friendly

Cons: Flying on schedule

Pros: The crew wonderful

Pros: Nice hosts. Good seats. Delicious food. Smooth flight.

Cons: Snack selection

Pros: No problem with boarding and flight crew. Seating was comfortable.

Cons: Checked in 1 hour 45 minutes early and our checked baggage did not leave with the plane. Lost baggage representative on the OKC airport was incompetent. Repeated contact information 3 times and still had to follow up delivery with corrected address and phone number.

Pros: Excellent crew.

Cons: Seat 2L rocks back and forth every time person in seat 1L moves. This was a day flight ORD-LHR so I wasn’t sleeping but I could see how that would be annoying if I were.

Cons: The crew, the whole experience,

Pros: Friendly and efficient crew. On time.

Cons: Boarding and in-flight food.

Pros: the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard.

Cons: long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio.

Pros: The crew wonderful

Pros: There was an empty seat next to mine and that made the trip bearable!

Cons: More comfortable seats and ample food selection (especially for snacks).

Pros: Friendly crew

Cons: Crumbs still on my seat when I boarded

Cons: Nothing

Cons: You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!

Cons: Generally ok for econ

Cons: Fo

Pros: the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard.

Cons: long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio.

Pros: The crew was amazing

Pros: The crew was amazing in business class - very friendly and helpful. Best flight I've ever been on!!

Cons: There was no wifi on the plane but I know LATAM is working on getting that. Other than that, it was perfect.

Pros: As I was in premium economy it was of course amazing, however it was a very packed premium compared to my previous experience so wasn’t as comfortable but still amazing.

Cons: The selection of movies currently was a bit lacking.

Pros: New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft).

Cons: The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?

Cons: Great flight. Would have been nice to have on board wifi.

Cons: I got a middle seat. Any other seat would’ve been better.

Pros: Nice space in the aircraft and the crew was really nice too.

Cons: The delay was very tiring.

Pros: Everything was on time. Food was good and movie selection was good

Cons: The check-in and boarding process was chaotic. Only one check-in station accepted credit cards to pay for check bags, creating a long delay when the printer broke.

Cons: Preferred seats in economy class are very uncomfortable if your row is full. Long, miserable flight.

Pros: Kind staff, long flight but the attendant were super kind

Pros: Easy flight.

Pros: The economy seats are pretty comfy considering so many other airlines, however it does make it a bit difficult to eat with a knife and fork at meal times. But the idea of a recliner seat is great! Decent in-flight entertainment.

Cons: Maybe a little more space to be able to eat a little comfortably would help. But I can understand that it's an infrastructural change that might not be possible.

Cons: The plane was very hot.

Cons: TV at each seat

Pros: On time.

Cons: For the 2 hours flight, I had to endure some strong stench coming from fellow passengers. Extremely uncomfortable.

Pros: Nice hosts. Good seats. Delicious food. Smooth flight.

Cons: They lost are baggage

Pros: New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft).

Pros: Amazing crew

Pros: As I was in premium economy it was of course amazing, however it was a very packed premium compared to my previous experience so wasn’t as comfortable but still amazing.

Cons: The selection of movies currently was a bit lacking.

Pros: Very prompt and efficient

Pros: wasn't able to incline my seat...

Cons: being able to incline my seat...

Pros: The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay.

Cons: Nothing. The flight was efficiently run and seats comfortable.

Cons: Great flight. Would have been nice to have on board wifi.

Pros: The crew is amazing. Always friendly, smiling and happy to oblige. Love the New Zealand hospitality. The inflight entertainment has so many programmes to watch, and the list of music options to listen in to is well stocked. Food is excellent. Obviously overate in the 9 1/2 hour flight.

Cons: Asked for an isle seat; was stuck in the middle. Way to long of a flight for that

Pros: The crew, the entertainment, the cleanliness and the overall experience was lovely

Cons: Lights could have gone fully off during a red eye international for sleeping.

Cons: It was the shortest flight of my itinerary. My last flight home. We sat on the plane for nearly 45 minutes before take off and it was late getting home. Totally ridiculous. Every flight in and out of Eugene is ridiculous like that

Pros: Airline is pretty good

Cons: I had a horrible experience booking with Kayak because normally I should be allowed two bags to check in but I was only allowed one because I booked through kayak.

Pros: The crew was wonderful again. This time I had an aisle seat in the center section and it was much more comfortable. The food was vegetarian and quite good.

Cons: No complaints!

Pros: Short flight. No problems.

Cons: Nothing

Pros: The crew is amazing. Always friendly, smiling and happy to oblige. Love the New Zealand hospitality. The inflight entertainment has so many programmes to watch, and the list of music options to listen in to is well stocked. Food is excellent. Obviously overate in the 9 1/2 hour flight.