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Pros: on time, crew were friendly

Cons: have to pay to watch movie

Pros: We liked that we got to watch some entertainment for an economy seat.

Cons: The check in process was a disaster- and none of the crew knew what they were doing. They were very unhelpful and on topof that kayak did not let us know there would be a $160 fee if we did not order a seat with a baggage. It was not clear on the third party site. It was a very costly for us, a couple who is on a budget. i book From kayak all the time, and know exactly when I am booking an economy ticket vs a more upgrade. We had to pay an unexpected $320 on the day of flight. It was ridiculous and while we were boarding the flight attendants held us up again bc we had not paid the fee. But we tried to pay the fee at the front desk the first time and then we paid it at the gate and then boarded last on the plane. It was awful. The staff did not know anything and we were not treated great. Super unprofessional and disappointed at Kayak for not laying out all the costs ahead of me.

Pros: Small puddle jumper, but everything was well organized.

Pros: flight crew are good, other general categories are average.

Cons: Boarding in both Sydney-Auckland & Auckland-Vancouver are disorganized. No clear indication of when & where to line up. No flight delay message to explain when boarding time was long overdue. In particular, for the Auckland - Vancouver flight, one ground staff was telling economy passengers (in rather rude express) they were in the wrong line except there was never announcement. Overall, disappointed.

Pros: Everything; crew, seats, food, The best flight ever. Thanks a lot.

Cons: N / A

Pros: The staff was very helpful

Cons: None

Pros: Air NZ is fantastic start to finish and airport security doesn’t make you take off your shoes in the airport. Flight was on time start to finish.

Pros: Small puddle jumper, but everything was well organized.

Pros: Cleanness, efficiency

Cons: The restrooms constant traffic and there are no participation’s or curtains to darken the lights and the constant interruptions

Cons: I had to change the flight because the ores delayed

Cons: The seats where very uncomfortable One of the bins would not close and flight attendant stressed out show frustration in front of the passangers

Pros: Arrived safely

Cons: Late arrival of aircraft. Mechanical problems with navigation able to get through that but took off one hour late. The usual.

Pros: Everything else.

Cons: The departure was 20 minutes late (not too much), which delayed the arrival in NZ by the same amount.

Pros: flight crew are good, other general categories are average.

Cons: Boarding in both Sydney-Auckland & Auckland-Vancouver are disorganized. No clear indication of when & where to line up. No flight delay message to explain when boarding time was long overdue. In particular, for the Auckland - Vancouver flight, one ground staff was telling economy passengers (in rather rude express) they were in the wrong line except there was never announcement. Overall, disappointed.

Pros: Everything; crew, seats, food, The best flight ever. Thanks a lot.

Cons: N / A

Pros: The staff was very helpful

Cons: None

Pros: Extra leg room only coz I was on exit isle

Cons: Entertainment is poor. Very few selections on black movies and music. Mostly Arabic and Indians. Food was alright

Pros: Good service and a modern airplane

Cons: The check in at JFK, too chaotic

Pros: courteous service and a clean modern airplane

Cons: The sound system was inadequate on the TV and the headsets were uncomfortable. The queue at the check-in needs to be better controlled, it was a bit chaotic.

Pros: Staff, service,

Cons: Legroom, seat comfort, very long flight

Pros: Small puddle jumper, but everything was well organized.

Pros: Everything; crew, seats, food, The best flight ever. Thanks a lot.

Cons: N / A

Pros: on time, crew were friendly

Cons: have to pay to watch movie

Pros: We liked that we got to watch some entertainment for an economy seat.

Cons: The check in process was a disaster- and none of the crew knew what they were doing. They were very unhelpful and on topof that kayak did not let us know there would be a $160 fee if we did not order a seat with a baggage. It was not clear on the third party site. It was a very costly for us, a couple who is on a budget. i book From kayak all the time, and know exactly when I am booking an economy ticket vs a more upgrade. We had to pay an unexpected $320 on the day of flight. It was ridiculous and while we were boarding the flight attendants held us up again bc we had not paid the fee. But we tried to pay the fee at the front desk the first time and then we paid it at the gate and then boarded last on the plane. It was awful. The staff did not know anything and we were not treated great. Super unprofessional and disappointed at Kayak for not laying out all the costs ahead of me.

Pros: on time, crew were friendly

Cons: have to pay to watch movie

Pros: Seats rows seemed to be more distance apart than other airlines. Flight was actually done by Air New Zealand rather than Cathay Pacific. Check in at Auckland airport was very quick and highly automated, however, our gate was not posted till one hour before the flight, so we did not know where was the best place to sit and wait.

Cons: Food was mediocre. Coffee and tea were like warm or cold.

Pros: The staff was very helpful

Cons: None

Pros: On time

Cons: Late start of check in

Pros: Everything; crew, seats, food, The best flight ever. Thanks a lot.

Cons: N / A

Pros: Seats rows seemed to be more distance apart than other airlines. Flight was actually done by Air New Zealand rather than Cathay Pacific. Check in at Auckland airport was very quick and highly automated, however, our gate was not posted till one hour before the flight, so we did not know where was the best place to sit and wait.

Cons: Food was mediocre. Coffee and tea were like warm or cold.

Pros: Air NZ is fantastic start to finish and airport security doesn’t make you take off your shoes in the airport. Flight was on time start to finish.

Pros: Small puddle jumper, but everything was well organized.

Pros: The staff was very helpful

Cons: None

Pros: Everything else.

Cons: The departure was 20 minutes late (not too much), which delayed the arrival in NZ by the same amount.

Pros: Everything; crew, seats, food, The best flight ever. Thanks a lot.

Cons: N / A

Pros: on time, crew were friendly

Cons: have to pay to watch movie