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Pros: "seat comfort"
Cons: "breakfast, coffee"

Cons: "Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening."

Pros: "Crew were wonderful"
Cons: "The food must have been a bit off, though very tasty. Luckily had a 2 hou layover with nice lounge toilets"

Pros: "Sitting in an front isle seat with leg room and the helpful nice sterward"

Pros: "Food was good."
Cons: "Made me run from connecting flight in Sydney."

Pros: "Everything was great"
Cons: "Slightly more legroom"

Pros: "crew was nice. but we had massive delays and the attitude of the employees at the gate and on check in, was terrible"
Cons: "it was their fault that the plane was delayed (mechanical problems), when i asked to be transferred to jfk instead of newark, the employees at melbourne said it's not possible. basically it was their problem but refused to be accountable to it or to accommodate passengers"

Pros: "Boarding was efficient and the cabins were welll presented. Take off was on time."
Cons: "A very small glitch was the cabin service. The cabin announcements were read out too fast to follow! Also, the cabin crew seemed to be in a rush to move the food tray away even though I was still sipping my juice. Maybe this was the early morning energy ...Slow down, guys!"

Pros: "Nothing paid a bomb and got nothing for it"
Cons: "Everything!! Never again will I be hoodwinked for the price of a standard seat"

Cons: "On"

Pros: "Food was good. Crew was very accommodating."
Cons: "Very cramped seating. Trouble with iPad service."

Pros: "Super easy flight out of Auckland. Arrived in Nelson ahead of schedule."
Cons: "...the person coughing behind me..."

Cons: "Qantas is the source of unlimited frustration for us. We could not check in online, and it wasn't even possible to choose a seat before you got to the airport unless you wanted to pay a premium for it. To make matters worse, there is no transparency in the process; we had no idea what seats they were assigning us, or even whether the three of us would be able to sit together. And when we showed up at the airport, the last leg of my flight had been deleted from my itinerary (but not that of my family members). And guess what? They couldn't do anything about it until I was ready to get on that last flight! The crew were great, but all the behind-the-scenes aspects of Qantas were absolutely horrible. Two days later I'm still reeling from the experience. What a terrible way to treat customers."

Pros: "The fresh fruit platter choice for breakfast"
Cons: "No fresh towels to wash hands & face before being served food"

Pros: "It was a good flight overall."
Cons: "Baggage arrived late."

Pros: "Everything"
Cons: "Nothing not to like"

Pros: "The plane was small, but it was my first time, so it was cool. The flight was quick and easy, and they covered my luggage even though it was too big for the plane overhead lockers."

Pros: "Friendly crew Comfy space Reasonable food Boarding was easy"
Cons: "Would have liked to be offered a second hot drink or would like the cups to be a bit bigger. Fresh food"

Pros: "The on boarding process"
Cons: "The plan was in very poor clean conditions. The seats were discussing to sit."

Cons: "No options for seat choose which totally rubbish don't like deal with Qantas in future"

Cons: "We did not make this flight"

Pros: "quick on time flight"
Cons: "cabin VERY hot and cramped"

Cons: "This is the worst travel i've ever had. Got stuck in sydney because the first flight was delayed. I booked emirates and payed more to be on an emirates flight and to avoid flying with qantas. As qantas operated the first delayed flight i missed all my connecting flights and i'm still teavelling right now. Still in sydney. Never going to book through here again!"

Cons: "Seats very cramped with 6 children sharing seats invarea"

Pros: "Very good service"
Cons: "Food was very average for business class"

Pros: "Good crew service"
Cons: "Food was tasteless just warm and food servied don't reflect the menu."

Cons: "Would have prefered to fly Emirates."

Cons: "Stop sending me these emails. I didn't even take this flight."

Pros: "Good Food and ok services"
Cons: "2 hrs delay. Entertainment system froze and no sound from time to time. Dirty seats."

Cons: "Purchased seats at front of plane and parent with toddler travelled get alone. Assured seats not at back of plane. But once on plane was the very last seats and no recline."

Pros: "Good service"
Cons: "Business class seating is not of international standard. Time to put upgraded accommodation in business class on this sector. I will not be flying this sector again with Qantas."

Pros: "Crew were wonderful 5 stars."
Cons: "Food soggy. Legroom is my biggest bug bear. Really appalling."

Pros: "The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast."
Cons: "The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy."

Pros: "Crew was friendly and lots of entertainment choices on the flight"
Cons: "I checked the flight prior to going to Auckland airport and all showed on time, by the time we cleared immigration and were in the airport we were notified of a six hour delay due to mechanical issues. I realize these things happen, but earlier notification would have prevented an 8 hour stay in the airport. The seats are pretty close together for a 3.5 hour flight. After hearing a lot of positive comments about Qantas, this was not a great first impression"

Pros: "The new clear aircraft"
Cons: "The fruit was not ripe and not edible."

Cons: "2 hours late leaving"

Pros: "The on board staff were fantastic, very personable, helpful and friendly."

Cons: "Flight delayed for 8 hours. Flight was to leave at 6.20am but left at 2.30pm. My whole day wasted. Very trying and begin in the airport at 4.00am for reporting and this happens.."

Pros: "Good pillows."
Cons: "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."

Pros: "Service is great and crew members are very friendly."
Cons: "Audio system (both of us) were down. We were had to move to other seats in order to enjoy inflight entertainment."

Pros: "It was a safe flight."
Cons: "I have flown Qantas several times across the Pacific and have had much better experiences on the longer flights. Everything was delayed, the plane was small, and the food was pretty bad, even by airplane food standards. I just expected more given what I have come to expect from Qantas."

Pros: "We didn't experience any problems, all went well."
Cons: "I can't think of anything I didn't like,"

Cons: "Boarding was terrible. No announcement when it was late."

Cons: "My name is Parag Mokashi, Indian Passport No. Z1788332 had booked 2 return air tickets from Singapore to Auckland with details as follows: Qantas Airways Flight QF6 - Depart Singapore Changi Apt, SG (SIN) 01Dec16 (Thu) 23:50 Arrive Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 10:50 Flight QF145 - Depart Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 11:55 Arrive Auckland International Apt, NZ (AKL) 02Dec16 (Fri) 17:10 Flight QF144 - Depart Auckland International Apt, NZ (AKL) 13Dec16 (Tue) 08:35 Arrive Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 10:15 Flight QF81 - Depart Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 11:15 Arrive Singapore Changi Apt, SG (SIN) 13Dec16 (Tue) 16:30 I had booked these tickets online through CheapTickets.sg on 17th September 2016. While booking the tickets mine and my wife’s full details such as the Name, Nationality and Passport were given. In spite of this nowhere was it mentioned in the Quantas terms and conditions or any prompt/popup given while booking the tickets that Australian transit visa is required for Indians since the flight is via Australian city. I had booked the tickets well in advance and had enough time to get transit visa had there been any information about it mentioned. On 1st December 2016 when we went to the Changi airport we were not allowed to board the plane as we did not have the Australian transit visa. We were told by Quantas personnel at the airport to go to the Australian embassy in Singapore to get the transit visa and that we would get it within a day. Next day we went to the embassy and found that the Australian visa is done by VFS global at a different address. When went there they informed us that Australian visa takes minimum 5 days. I had all my hotel bookings in New Zealand already done hence I had no choice to take a direct Singapore Auckland flight via Singapore Airlines at a very high price on the next day. I also lost one day of my hotel booking in Auckland and had to forfeit the money. I and my wife had to go through the psychological trauma of being refused to board the plane, then the next day running around the Australian embassy / VFS global office for trying to get the Australian transit visa and facing the uncertainty regarding our new Zealand trip which was planned well in advance for our 25th wedding anniversary"

Pros: "I lucked out and was able to get a emergency row seat which helped tremendously because of having long legs."
Cons: "What I don't like is what is true of all airlines now and that is that if you are born with long legs you are penalized and expected to pay more money than people with short legs - that is prejudice and not fair to people that cannot do anything about it. I understand charging obese people extra because they have a chance to change it. Also, seats are too narrow now!!!"

Pros: "Good crew, spacious seats for economy. Good food."
Cons: "I wish they let us pick our seats, but they were assigned."

Pros: "Food was more than I expected!!"
Cons: "The length of the flight but that's not anyone's fault!!!"

Pros: "Thoughtful and friendliness of the Crews"
Cons: "None that i can think of"

Cons: "Seats where narrow"

Pros: "The cleanliness of the aircraft and the staff professionalism"
Cons: "No"

Cons: "Have a screen to watch movies."

Cons: "Unorganized"

Cons: "English speaking staff."

Cons: "We got off onto a shaky set of stairs that surely would have been a safety violation in the states."

Pros: "Nothing"
Cons: "Be on time and if not, communicate and offer remedies. There was NONE."

Pros: "Fair"
Cons: "Have a wheel chair waiting for me on arrival at Lima , Peru. Our plane arrived by 1 am. And felt kind of lost :/"

Pros: "Puntual"

Pros: "Great"

Cons: "Fo"

Pros: "Wonderful people, great attitudes, and the experience I’ve come to expect."

Cons: "Boarding instructions could have been made more clear. We asked one gate agent who told us to get in the wrong line. There was nothing offered to eat for someone that does not eat meat and cheese."

Cons: "the process of boarding no annoucement of gate change"

Cons: "Made me check my carryon while waiting to board even though I said no and didn’t ask anyone else if they wanted to. Plane left half hour late"

Cons: "Person behind my seat was kiking! Luggage took for ever to be deliver."

Pros: "It was on time"
Cons: "The boarding was too crowd"

Cons: "Delay meant I missed a meeting deadline."

Pros: "Flight was on time crew was friendly and professional"
Cons: "Seat pitch was very tight, more like a budget airline, but the flight was short so OK"

Pros: "On time flight & very nice service."

Pros: "The aircraft room and comfort"
Cons: "Nothing"

Pros: "Dreamliners are absolutely awesome. I felt refreshed when I landed. Smooth flight, awesome crew."

Pros: "crew! just awesome"
Cons: "some people being to loud at sleep times."

Pros: "Seat was comfortable, as expected in business class"
Cons: "1. Entertaining not working Rebooting didn’t fix it Nobody offered any alternative 2. As the last seat, NONE of my meal options were available. Surely they could hv started fm the back at least once to offset this handicap?"

Pros: "Beer wine & whisky"
Cons: "No wifi, uncomfortable"

Pros: "That wine was included in the drink selections"
Cons: "Didn't have an option for vegetarian dish. The outlet cord on the seat was not working."

Cons: "Too small seating space"

Pros: "I got to my destination safely and on time"

Pros: "Friendly and helpful staff"

Pros: "Enjoyed my first trip on LATAM."

Pros: "The upgraded me to first class!!!!"
Cons: "No complaints!"

Cons: "Tight space between seats"

Pros: "Was pleasantly surprised to find more legroom, more storage and a great selection of entertainment.."

Pros: "Everything ran smoothly. Attendants seemed to care equally about being welcoming and timely."

Cons: "Delays, poor English explanations, disorganized boarding"

Pros: "Everything"

Pros: "Staff and comfort and"
Cons: "Cosco airport sucks"

Pros: "loved it"

Pros: "Everything!"
Cons: "Wish I used y'all for my other flights"

Pros: "Friendly and efficient staff . No delays , always on time . Pilot is handsome too"
Cons: "Magazines are in Spanish language mostly :("

Pros: "Meal"
Cons: "Nothing."

Pros: "Everything!"
Cons: "Nothing!"

Cons: "Todo bien"

Cons: "Old airplane"

Pros: "Brand new Dreamliner! Plenty of legroom in economy"

Pros: "the price"
Cons: "everything else"

Pros: "Everything! :)"
Cons: "Nothing"

Cons: "Nothing"

Pros: "Muy bien"

Pros: "Good section of movies! Tasty food!"
Cons: "My usb charger was not working, so I couldn't use my smartphone to play or listen to my songs, and it is quite small space for legs, disconfortable to a long flight!"

Pros: "Having a vegetarian option"
Cons: "No salad?! Fruit or vegetable! Something was missing."

Pros: "Crew quiet and professional"
Cons: "Screaming child boarded"

Cons: "For United to go out of business"

Pros: "The staff was nice and helpful"
Cons: "The seats are not comfortable and not enough space. Not ideal for a long flight"

Cons: "Service for people not able to sleep on the long haul"

Pros: "The staff was accommodating and worked hard to make us more comfortable and be helpful when possible- there was a lot of turbulence so dinner was served late and there was a lot of time we couldn't move about but they made the best of it."
Cons: "The added benefits of the Air New Zealand long flight planes of the entertainment like mini games and the footrest into bed as well as my husband and I not being seated in between two people but being on one side or the other."

Pros: "The crew was wonderful"
Cons: "My flight was severely delayed."

Pros: "Exiting the plane."
Cons: "Qualified staff and flight attendants would be awesome."

Cons: "Late start by approximately 30 minutes. Made up the entire 30 in the air. Smooth ride all the way!"

Cons: "Food ran out and only one choice"

Pros: "The crew was very good."
Cons: "The foot room could be better for lying on you side."

Pros: "Crew was pleasant and kind"
Cons: "Sitting next to the back bathroom, getting bumped by other travelers and the food carts, and the turbulence."

Pros: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Cons: "-"

Pros: "Comfortable seats"
Cons: "No support for Amazon fire he tablets"

Pros: "Clean, new, amplíe seats... in Economy!"
Cons: "45 min delay..."

Pros: "The comfort on board for economy class was great, I didn’t feel like a sardine in a tin can. The configuration of the Boeing 787 was also excellent. The crew was as well also great. Overall we were quite surprised."

Cons: "The B 750 just plain flies too slow. 450 mph doesn't cut it for a flight from Chicago to San Francisco."

Cons: "That the ticket wasn’t free lol."

Cons: "they changed our flight without notifying us! they messed up our seats and asked my mother to deplane! when we were flying with twin babies! they also gave us grief about gate checking something on the trip home that we had no problems with on the way there. honestly i will never fly united again."

Pros: "We made it to our destination on time"
Cons: "Extremely cramped seating. Terrible food"

Pros: "No one was in my row, so I had the opportunity to lay down and stretch out!"
Cons: "The crew didn’t seem to inviting. There was one woman who was very kind... but other than that, they all seemed like they hated thief jobs... the food was very bland."

Pros: "Regular updates from the Captain during the flight."
Cons: "On-board entertainment was severely lacking. No music, and the touch screen was largely unresponsive."

Pros: "Entertainment was actually good"
Cons: "Not very good food but I guess they gave ice cream so maybe that made up for it? Not super comfortable seats/room."

Pros: "The movie choices were the only saving grace."
Cons: "They split up my family and were not accommodating in helping to find seats near each other. Flight attendants were rude. Requested a veggie meal and got chicken. Seats didn't recline."

Pros: "It was cheap"
Cons: "Customer attention, they wanted 50.000 lb not a bit above otherwise is US$200!"

Pros: "No complaints here! The Air New Zealand staff were amazing. They did their jobs really well! They made everyone comfortable during the trip."

Pros: "Almost like normal seats, almost like normal flights. Ontime, helpful, professional, & courteous crew."
Cons: "They don't recline."

Pros: "We got there safely with our stuff."
Cons: "The stupid led by the unwilling."

Pros: "The plane arrived safely in Newark"
Cons: "The plane left 7 hours late - for a 45 min flight. I got on another flight (only becuase I sought a solution to arri9ving 7 hrs late) but still arrived several hours after my determined arrival time. No compenatio or apology."

Pros: "Horrible smell in the cabin, lavatory out of service"
Cons: "Horrible smell in the cabin, lavatory out of service"

Cons: "My bag didn't arrive to the destination. The food in the plane was terrible. I was really disappointed from the company."

Cons: "Customer service, didn't have our seats"

Pros: "Crew was very helpful especially with looking up connecting flights due to most people missing their connection."
Cons: "The delay, but what can you do. The seats are not comfortable when you're short."

Cons: "Need more leg room and more movie options. Also crew needs to be a little nicer lol"

Cons: "The crew we had was not real accommodating IMO. They passed by me for dinner and breakfast and I had to get up and go ask for my meals. Not very service oriented. The crew from Chicago to Hong Kong on Jan 16 was fantastic in contrast."

Cons: "Polaris Biz servie was worse than old biz class service. Only six salmon dinners aboard! Cabin crew needed to asked for many standard items. After dinner service, they were invisible. Brkfst was rushed in last hour before touch down. This was a real disappointment after an excellent flight from LAX to MEL! We can fly AA for such service at a lower price!"

Pros: "Flight delayed, had to check carry on Bag and didn't receive it for over 30 mins after flight"

Pros: "nothing"
Cons: "they have the worst customer service."

Pros: "Short lines, rapid boarding, on time, & courteous agents!!!"

Pros: "Fast flight. Staff was friendly. Tsa was not that difficult. Overall it was nice."
Cons: "Overcrowded plane...but the flight back was nicer.roomier seating"

Pros: "Crew was great, food was good, and had a superb entertainment selection."
Cons: "Comfort was as issue, I was assigned more leg room at the emergency row and the wall would be pushing against me, forcing me to go towards my neighbors side. Also, I had initially picked the last row to sit on, which was stated on my itinerary but when I printed my boarding pass, I got assigned middle of plane - which I did not understand nor complain about."

Pros: "Arrived a bit early to the destination."
Cons: "Every time the crew came by with something (more food, duty free, custom forms) (which seemed very regularly) it was announced over the intercom so it made sleeping very difficult on the 11 hour red eye flight. Other airlines will just walk by and catch your eye if you are awake. Seats were quite small as well."

Pros: "Team was ok"
Cons: "Extremely late"

Pros: "I like the entertainment screen and the food was tasty"
Cons: "My seat...not being able to pick an aisle seat. Also the passenger behind me kept doing something with her seat pocket and I could feel that everytime. Need more padding there. And halfway through the flight the screen quit working."

Pros: "Nice people working."
Cons: "The weather! And air traffic control!!"

Pros: "The Air NZ FLight from Aickland to San Francisco was operated by United Airlines. The seat had excellent leg room. The attendants were very pleasant and available throughout."
Cons: "When I first border the plane there was another passes egg in my allocated seat. The selection of movies available was only okay. their is only a minimal number of toilets for the number of passengers and one of them was out of paper when I went or use it. But they were always clean."

Cons: "The flight was delayed 7 hours and we weren't given an option to leave or much heads up about the extent of the delays"

Pros: "Pilot was the best. Best landing ever."
Cons: "Deboarding because they didn't have a plane with the right spoilers so we could land on San Diego's short runway. The pilot had mentioned it and they still boarded us and then had to have over 299 people get off and move to another concourse. United should listen to their pilots and think safety for their passengers."

Pros: "Boarding was easy, crew were friendly and a smooth sailing flight."

Pros: "Great customer service and free movies,"
Cons: "My luggage was opened in belive in lima, few things missing."

Cons: "We paid for first class seats from Houston to Salt Lake City, thinking it would be provide us more than a regular seat. It did not. We received one drink and were allowed to pick from a basket of snacks (packaged pretzels and cookies), but that was it. No additional food, no entertainment options on our plane, no blanket, no pillows, no hot towels. We basically paid all that extra money for a little bigger seat. It was not worth it. This was our first time flying with United in a while and it will definitely be our last."