Putting someone with a window seat in the last boarding group? Indiocy typical of Latam.
4 hour delay. So our flight schedule mass up. Your worker told me you should rebooking myself. I was very angry. Latam Airline always get the money more through any way. But They have no concern passenger.
LATAM clearly does not have well-established policies re: luggage for international flights to Lima followed by domestic flights within Peru (in my case, from Lima to Cuzco). On the way in, they forced me to pay $50 in Lima to check my second carry on bag (the three bags were included in the fare from JFK to Lima). On the return trip, they told me at check in that I would have to pay $50 again at the gate (she said they couldn't accept the money at check in) Then, at the gate, they initially told me I would have to pay several hundred dollars to check the big bag through to JFK. I protested, and showed them a print out of an email saying the checked bag was included between LIM and JFK. Than a second woman showed up, and told me I wouldn't have to pay anything at all -- which was great news, of course -- but that means I was incorrectly charged the extra $50 on the incoming flight. Basically, just a mess. Also, their website is completely non-functional -- it was very cleear that all the airport staff knew the website was nonfunctional, too.
Good check in process Poor information on payments at Lima airport
On board crew was very good. Crew was friendly, snacks were good, especially the chips. Seats seemed a bit cramped. Boarding seemed unorganized, as we were instructed to get to the gate an hour early and then just stood around until boarding.
We were not allowed to carry a bottle of water onto the 8 hour flight.
LATAM’s crews are fine, but God help you if you need any customer service. Their app and website never work, with error after error. Trying to solve anything over the phone is painful, and lastly, the boarding pass LATAM gave me to board the flight with Delta was invalid and I had to purchase an emergency one-way ticket at the last minute to get home.
Latam may be the worst airline in the world, far worse than even the lowest of low cost airlines in the USA. I wasted hours trying to PAY THEM TO CHECK A BAG! Then they misled me at the terminal, sent me through the wrong security line, the list goes on and on... Just absolutely terrible in every way. Avoid at all costs.
we were missing our luggage, trying to find someone to have any empathy was pretty much not happening....
Horrible the worst airlines I have ever flown. Cancelled flight with no choices and when contacted them they were not helpful
The flight was delayed 4 hours, and when we finally boarded, they told us that the fuel was only just then checked. So, we waited even longer to take off.
On time flight, good communication about boarding, lines didn't form unnecessarily for boarding before their group was announced (kept aisles clear), friendly flight attendants and service
I would have liked a pillow. The vegetarian wrap and oaten cake was good.
We were upgraded to Business Class. So comfortable with great service and food options
The seat was so hard my tailbone was aching The crew was kind of a b**** because I made a joke that I didn't care if they close the door I total c*** when she was trying to f****** act like she was mad at me because I said that The flight was bumpy. Sure you didnt have control over that.
Nice modern plane. Can use your own device for entertainment. Get a snack on the plane.
Overall boarding and debarking is a joke. I dont even bring luggage anymore on trips because you can never allow them to be place then in the overhead bin or you have to pay or you check them which is even worse having to wait for your luggage on the tarmac.
Seats were comfortable. Bathroom was large and fairly clean. Flight attendants were okay
Flight was delayed. Paid $250 per person to upgrade to first class. Seats didn’t even come with a screen for entertainment, didn’t get a blanket or pillow or anything, the poor hostesses looked like they were scrambling the entire time because there wasn’t enough of them. My premium economy seat on my previous flight was a better deal. Once at the airport (landed at midnight after 26 hours of travel) our bags didn’t arrive until after 2 AM. We kept asking the AA crew where our bags were and they told us for two hours “they should be coming out now” and offered little to no help in terms of what we could do to get our bags or where our bags were. They even disappeared into a back room for a solid 15-20 minutes when they got tired of not helping the dozen or so passengers waiting for two hours for their bags.
For a 5 hour flight there should be more food options (only pringles left to purchase) and at least 2 beverage services
