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Pros: ":)"

Pros: "Great crew. Wine and cheese was nice."
Cons: "Nothing. All good."

Pros: "Free WiFi - was great and fast"

Cons: "It ran a bit late"

Pros: "My first experience in business class"

Cons: "It was over $450 to try and change the short segment fligt from Christchurch to Auckland. I could have bought a new ticket for 1/2"

Cons: "Terrible customer service."

Pros: "Yes"
Cons: "Nothing"

Pros: "I had to us the wheel chair And they were all GREAT I was by my self"
Cons: "Right now I can't think of any thing"

Pros: "Small puddle jumper, but everything was well organized."

Pros: "Pinot noir"
Cons: "No temp control, a little stuffy"

Pros: "Service and biz check in"

Pros: "Excellent attendants"
Cons: "Landing was a bit bumpy!"

Cons: "The check in at premier lounge wasn’t as good as before for bussiness elite !"

Pros: "The flight was on time, staff courteous and we made good time to the destination."

Pros: "A bit late leaving Auckland but we were kept well informed of the changes"

Pros: "Crew were lovely."
Cons: "Had a lot of hassle adding baggage to this leg of my trip on booking. At check in i was asked to pay $130 for baggage, which was no surprise. Luckily Air New Zealand ground staff sorted it out and I did not have to pay. I will book direct with the airlines next time."

Cons: "I added Luggage 16.5kg and they charge $130 AUS.The weak point is they are not showing luggage when we booked."

Pros: "Smooth flight. Crews' sense of humour"
Cons: "A bit of delay in take-off schedule"

Cons: "My ticket did not say that it was a no luggage,no meal ticket & I printed off the E ticket & no where on the E ticket did it state no luggage.....I think that needs to be shown clearly when we book. I had to pay for 1 bag & it would have been $250 but ANZ did work with me &changed the ticket for $125 name-Marjorie Kalama"

Pros: "Our hostess was extremely friendly, accomdating and engaging. Air Nz need more staff like her! We had taken a Honolulu flight to Auckland flight the day before and were really disappointed with the service, lack of friendliness and the limited availability of food were not what I have come to expect on Air NZ, an airline we have been so proud of in the past to fly."
Cons: "There was no doubt the staff made this journey great!"

Pros: "Plz could u guys add Korean subtitle to movie or tv . Because when i was boarding, i couldn't find any Korean subtitle. I can understand English so that's find. But it let me think u guys don't really care Korean market ."

Cons: "We were late arriving, the cabin crew although they were pleasant, didn’t do enough to allow the passengers to get off first, for the connecting flight. Malaysian airlines stayed in the runway, fixing an engine and the pilot said they were delaying the plane, driving in for passengers to disembark. After being told by cabin crew that a number of us were late for connecting flight, that they were going to wait for us, they didn’t and we were told we had missed the flight. We were kindly put on the next flight which wasn’t until five hours later. Unrealistic scheduling causes is to miss our flight and had us sitting at the airport for four hours, making it an unnecessarily long day. Not impressed."

Pros: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Cons: "Nothing at all!"

Pros: "Comfortable"

Pros: "The fact that every possible thing was tajen 8nto account to connect us from our late arrival intetnational flight. Great team"

Pros: "there were extra blankets."
Cons: "Cold air blasting for 8 hours."

Pros: "Friendly crew, timely response, food was nice"

Pros: "Cool temps in plane"

Pros: "everything"
Cons: "nothing"

Pros: "Everything"
Cons: "Nothing"

Cons: "They were great"

Pros: "Everything"
Cons: "Nothing"

Pros: "Good lleg room in the aircraft. Friendly service."

Pros: "Everything. Loads of leg room."
Cons: "Nothing"

Pros: "Everything"
Cons: "Nothing"

Pros: "No complaints at all"

Pros: "It was what I expected"
Cons: "Too cramped"

Pros: ".."
Cons: "."

Cons: "Lack of leg room"

Pros: "Free drinks!"

Pros: "Snack ordering system Good service (picked up passenger's eye glasses when person was sleeping)"

Pros: "Excellent overall service as usual from start to finish"

Pros: "Short, friendly people and was on time. Awesome all around"
Cons: "All was good"

Pros: "The service in Premium Economy was outstanding with two dedicated and attentive staff members. The food was excellent and drinks served in real glass made a difference. the space was generous, seats comfortable, and pillows and blankets of a higher quality than economy. Overall a superior experience."
Cons: "Check in was a bit of a mess with no dedicated line for premium economy, business, or first class."

Pros: "Service etc etc absolutely fine"
Cons: "Handling at Melbourne Tullamarine was poor. The plane landed on time but was sent to the wrong dock and that caused a lot of time wastage. This seems to happen in Australian airports more than anywhere else."

Pros: "the entertainment options."
Cons: "The cleanliness of the seat and surrounding area around the seat. Limited snacks. Inconsistent boarding."

Cons: "Cancellled"

Pros: "Plane was close to new crew well educated and friendly left my jacket on the plane when left and they met me at baggage claim without been asked Well done NZ"

Pros: "Yeah everything was good flight timing was very accurate I loved their service"
Cons: "Hotel or a waiting area should be arranged in case of flight delay"

Cons: "Good service and better than average let room and overall seat confirm, which is a big plus on long haul flights. Will definitely choose to fly Qatar again."

Cons: "Qatar Airways could improve food selection for business class."

Pros: "Discount offer"
Cons: "N/A"

Pros: "Crew was nice and attentive"
Cons: "More leg room"

Pros: "Crew was friendly."
Cons: "Food"

Pros: "Flight was on time, touch down smooth"
Cons: "The screen for my seat was not working correctly so could not do anything except wait for flight to finish"

Pros: "Everything"
Cons: "WC size (too small) and location. Other airlines such as Lufthansa (NYC - Munich) do way better job in this category ( I believe Lufthansa aircraft was either A330 or 340)"

Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"

Pros: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Cons: "There was nothing I didn't like about this flight"

Pros: "comfortable seats, pretty good food, extremely gracious cabin crew."
Cons: "Lactose-free breakfast option was fish... I get that some people like fish for breakfast, but to me it was a little nauseating. Just ate around it and was fine though. Overhead air vents could be improved. felt a little plane-sick toward the end of the flight."

Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"

Pros: "Good service"
Cons: "Food"

Cons: "Food"

Pros: "They are the best"

Pros: "We felt home every thing was comfortable from A to Z- unforgettable trip"
Cons: "None"

Pros: "legroom"
Cons: "being in the middle of three"

Pros: "Everything"
Cons: "Excellent"

Pros: "Food , Crew , Plane, Cleanliness and Entertainment were good."
Cons: "Didn't like the fact that I was never notified through email that the flight was from a different , newer airport in Islamabad. Originally my booking was from Benazir International Airport Islamabad but on the day of flight when I went to that airport , it was totally closed for operations and flights. And I asked people in the street e.g taxi drivers etc which airport my flight could be from. They told me that a new airport in Islamabad had become operational and my flight could be from the newer airport. I went to the new airport but I was late for boarding because my time was wasted in going first to the Benazir International Airport and then rerouting to the new airport. Fortunately the fight from Islamabad to Qatar was delayed and I was able to make it to the boarding and flew from Islamabad to Doha."

Cons: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."

Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."

Pros: "Incredibly attentive service"
Cons: "Internet service didn’t work. Also waiting for can refund because of unannounced 12 hour delay on the outbound flight."

Pros: "Smooth take off and landing."

Pros: "everything"

Cons: "We had booked the flight together and they ended up putting us in different rows and couldn’t fix that. We travelled 14 hours apart :("

Pros: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Cons: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."

Cons: "More veriaty on music would be good"

Pros: "Again amazing wonderful flight attendants!!! Excellent service!!! I'm sooo impressed!!! Great food!"

Cons: "The online check in system was down so we all had to line up to check in."

Pros: "Everything is good thank you so mach !!!!"

Cons: "The trays of water could come around more frequently"

Cons: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."

Cons: "My 17 yr old son is stranded in Doha because Qatar cancelled his connection to Nairobi which is unprofessional and terribly worrisome . I, his mother, am in Greece with no way ofhelping him get to Kenya. Qatar offers no restitution and no help . The worst situation right now!"

Cons: "Lack of internet access is not acceptable during long flights."

Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"

Pros: "Being able to ear what you want and when you want it made my flight so much more enjoyable. You can ask for anything on the menu and the flight attendants are so attentive."
Cons: "Boarding in Qatar was a bit disorganised."

Pros: "Transit airport lounge allowed owing to gold status"
Cons: "3 hour delay in take off on Riyadh - Doha sector. No food was served while we waited in the plane to take off. There was no definitive time given for take off during the three hour wait in the plane."

Pros: "Flight attendants were very efficient and really took care of us."
Cons: "given their were three food choices, most often what we wanted wa almost always not available even if were in the first rows to be served."

Pros: "Everything was good!"
Cons: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"

Pros: "Food and entertainment"
Cons: "There was a rude counter staff when we checked in in Singapore."

Pros: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."

Pros: "Nice people"
Cons: "6-hour delays coming and going. Sounds like a an issue."

Pros: "Mi única incomodidad es que el vuelo iba repleto y fue imposible dormir en ese mínimo espacio de un asiento. Pero eso no es culpa de ellos, supongo..."

Pros: "Flight attendants are helpful from Doha to New York."
Cons: "Take the bus from the plane to the terminal in Doha. It was a hassle .from Doha to Dhaka was 3hours delayed without a notice."

Cons: "I did not like that u cannot see what seats are avil before u buy the ticket.. i got a bad seat!"

Pros: "Due to the multiple booking mess, I got a middle seat in a 14 hour long leg as all all isle seats were taken. I requested an isle seat due to health issue but no help. The flight was 1.15 hour late and made me lose my connection at Chicago.Never flying Qatar again."

Pros: "Very friendly crew and efficient check-in service. Food was lovely."
Cons: "Multiple problems with onboard entertainment re-setting itself."

Cons: "The delay from Bahrain to Doha. We delayed around 30 min. On the plane before take off."

Pros: "Nothing"
Cons: "delays with little information and compensation"

Cons: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."

Cons: "Little late boarding and leaving. No explanation"

Pros: "Everything was ok"

Pros: "Forced me to check my carry on even though it was perfectly legal"

Pros: "Everything"
Cons: "Nothing"

Cons: "Full hour to drop our bags at ticketing. Otherwise great."

Cons: "More room legs needed."

Pros: "The fly time"
Cons: "The check in process, too slow ,we waist almost 2hrs in the process"

Cons: "La temperatura interna dentro del avión era muy baja. Ni siquiera tenían una manta en todo el avión, la azafata intentó buscar una y dijo que NO tenía. El resfrío es camino por ese motivo. Y la comida era un pedazo de pan con algún tipo de fiambre dentro , sin gusto y pura Harina."

Pros: "Nothing"
Cons: "In the boarding process one employee very rudemy told me that the cabin wss full a d that I had to send my carry-on as a checked bag, altough I tried to explain her that I had very important personal stuff that I wanted to take with me."

Pros: "Got us there safely"
Cons: "Multiple reservation and confirmation codes became confusing"

Pros: "Confort"
Cons: "Meal for kids first"

Pros: "The flight was on time & smooth"
Cons: "Lots of kids yelling & some crying. Not something the airline can do anything about."

Pros: "Getting off the plane"
Cons: "Had to pay for luggage. Had to pay for TEA...didn’t even have milk. No air con of the seat."

Cons: "The same. It was the same plain"

Pros: "Cabin crew were excellent Business class seating quite roomy"
Cons: "Food was ok but not to the standards of Qantas / Emirates or Etihad The cabin seating etc, looked a little tired & dated & the seats mechanical operation was clunky. Toiletries bag provided was quite limited, but was fit for purpose."

Cons: "Delay meant I missed a meeting deadline."

Pros: "Great crew comfortable seating on time. Good short haul flight"

Pros: "Everything"
Cons: "Everything"

Pros: "The comfort of the new Sears at economy-a class"

Pros: "LATAM is now a budget airline - don't expect any comfort, quality service or food"
Cons: "Too many people have carry on baggage that is too big, no space left in the overhead bins for those boarding last. Seats are too narrow, even for a person that is not particularly big."

Pros: "On time flight & very nice service."

Cons: "Child behind my seat was loud kicked my seat and parents did nothing."

Pros: "Comfortable and sufficient entertainment."
Cons: "The food wasn’t spectacular."

Pros: "Everything else was greatt."
Cons: "Hiking boots and a rain jacket were stolen from my suitcase during normal checked baggage transfer. In mexico city after standing in customs line for a very long time, I found my bag sitting by the luggage conveyer belt. At my destination I found my hiking boots and jacket to be missing. I suspect they may have been taken in mexico cit but it could have happened anywhere along the process"

Cons: "Plane was a Dreamliner"

Pros: "Excelente."

Pros: "Dreamliners are absolutely awesome. I felt refreshed when I landed. Smooth flight, awesome crew."

Pros: "Wine and whisky"

Pros: "crew! just awesome"
Cons: "some people being to loud at sleep times."

Cons: "Luggage lost"

Pros: "All of your staff where very nice and kind."

Pros: "I got to my destination safely and on time"

Pros: "El personal abordo fantastico El sistema de entreteimiento muy bueno La comida buena"
Cons: "El espacio entre asientos....terrible, una verdadera lata de sardinas."

Pros: "Priority boarding."
Cons: "No airline lounge."

Pros: "Good attention by the airline solved my problems"
Cons: "The flight got changed to departure 1 hour earlier, didn't get any notification as the company who I bought the ticket through didn't give my contact details to the airline. The airline informed them about the change in schedule but the company did not informe me and I almost lost the flight which would have ended with me not arriving to australia until who knows when. I am quite disappointed with this!"

Pros: "Entretenimiento"
Cons: "Comida, al llegar a mi ya no habían opciones."

Pros: "Enjoyed my first trip on LATAM."

Pros: "good flight. Good lounge in Santiago. Flight staff very good"
Cons: "Lounge food not as good as BA or Qantas. Only hot food was some sausage roll / vegetable rolls. Only sandwiches and filled rolls"

Pros: "SUCKS"

Cons: "No Movie Screen"

Pros: "Was pleasantly surprised to find more legroom, more storage and a great selection of entertainment.."

Pros: "They lost our bags in the way there due to their own fault. Really unhelpful throughout the recovery process which luckily did not take long."

Pros: "very professional and helpful staff."

Cons: "The agents are NOT CONSISTENT in knowledge or charging baggage fees."

Pros: "Everything except departures line at JFK airport was great"
Cons: "Departures line at JFK airport was unusually long"

Pros: "loved it"

Cons: "Could not select my seat"

Pros: "Space between seats"

Pros: "Nothing stewardess mskstewardess"
Cons: "See above"

Pros: "the price"
Cons: "everything else"

Pros: "Great crew"
Cons: "Very old entertainment system"

Cons: "Everything!"

Cons: "Not force checking luggage. Not loosing tsa pre details between different parts of ticket. Allowing checking to both legs online, not just the first."

Cons: "Flight was run by American airlines. The Seats on the 777 were small extremely poor legroom."

Pros: "Friendly Crew"
Cons: "delayed for 2 hours"

Cons: "- Leave on time - Working onboard Entertainment system"

Cons: "Very narrow seats"

Cons: "Terrible boarding procedures, plane was way too big for the gate assigned. Had to wait on the tarmac for a ‘starter’? For about 20-30 after a after boarding finished."

Pros: "Easy on boarding"
Cons: "Staff were reluctant to serve us extra drinks. Asked for 2 miniature bottles of wine as they are so small. Told that customers were only allowed one. Bought some later though although the staff weren’t keen"

Pros: "Love the personal entertainment feature."
Cons: "Would be nice to have more legroom in coach!"

Pros: "Nothing"
Cons: "No self service kiosks to check in. Rude staff. Terrible flight experience."

Pros: "The flight was delayed prior to leaving the gate, while lined up to take off and during the flight. All delays were promptly explained by members of the flight deck. The cabin crew were outstanding nothing seemed to be too much of a inconvenience to them."

Pros: "I liked that we landed 30 minutes in advance for both flights to and back, compared to the other parallel flight via SAA which was delayed 2 hours when we arrived back."
Cons: "I didn't like the cheese roll I asked for as the whole roll and cheese was literally stuck to the bottom and parts of the bottom of the roll were mushy. The staff were professional but lacked personality and seemed a little hollow."

Cons: "BA on line does not always respond"

Cons: "Cold coffee"

Pros: "The space"
Cons: "Messy boarding"

Pros: "Very rapid flight. Landed far before scheduled arrival(at least 25 minutes). Checked baggage was delivered before schedule arrival time. Crew was pleasant/helpful."
Cons: "Flight was changed from what was originally scheduled and purchased. I was informed of the change after the purchase before traveling. Thus I had 4 1/2 hours between flights."

Pros: "things went smoothly once we were boarded"
Cons: "they kept changing boarding time. not their fault, i suppose."

Pros: "Good attitudes"
Cons: "N/a"

Cons: "I never actually was able to go because British airways canceled my flight the morning of."

Pros: "Ticket price"
Cons: "It's third time British airways lost our baggage. Come on BA, you can do better than this!"

Pros: "Crew was nice and we all have individual video screens"
Cons: "No charging stations for electronic devices"

Pros: "One of the staff members at the gate was very courteous and kind when we were late to the counter."
Cons: "At the check-in counter, there were two lines. One that showed Madrid and one for last minute flights. It appeared to be the same line where others were waiting for flights that left at the same time. We were standing in line for 25 minutes for check in before being told it was the wrong line. There was a charge even beverages, which was unexpected."

Pros: "Routine departure"
Cons: "Booked emergency exit for legroom but did not get it due to full flight."

Pros: "The crew were professional and helpful. The movie selection was great. I like the flight tracking 3D feature."
Cons: "The seats provide very little legroom."

Pros: "amazingly the flight was only half full ..... seat was comfortable .... had lots of room .... had 3 seats to myself ..... best flight in a long time ....."

Pros: "The crew at the airport in Innsbruck and on the flight were very nice and accommodating."
Cons: "The seats are worn and uncomfortable. They will not check your bag through if you made your flight bookings separately. Had to leave the airport to pick up my bag, re-check it and come back through security. Would not have made it if the flight crew hadn't let me exit the airplane first!"

Pros: "Efficient and convenient"
Cons: "The cleanliness of the plans...my tray table has crusted food stains and the magazines in the seat pocket had gum all over them."

Pros: "Nothing"
Cons: "I dentertaintmentid not like the two hour delay. No snacks and no"

Pros: "Flight crew"
Cons: "Seat uncomfortable and hard to recline. Headphones only worked in left ear. Breakfast snack a joke."

Cons: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."

Pros: "Pilot friendly chat at gate"
Cons: "2 hours to offer food through the plane Slow inefficient payment process Bacon roll served with cold Centre - inadequately cooked after 2 attempts"

Pros: "Made up for time due to a big tail wind"
Cons: "Took off late and had to wait 45 minutes for luggage"

Cons: "Nothing"

Cons: "1. It was raining in Milan when I departed. Clearly my checked suitcase was exposed to major rain because several layers of clothes were very wet when I got home. 2. I'm a senior citizen trying to stretch funds to travel -- paying extra for an early seat assignment is not in my budget. Logging in 24 hours ahead to get a seat was incredibly inconvenient--I happened to be in a museum and without WiFi. (It could have been in the middle of the night or on a connecting plane.) I then had trouble entering all the required data and was finally told I had to wait 24 hours to try again-- that made no sense because I had to be on my flight 24 hours later. As a senior citizen who struggles with using the internet, it is particularly difficult. PLEASE let people choose a seat when making a reservation WITHOUT charging extra. 3. I was shocked that I couldn't get a glass of water without paying for it!!!!"

Pros: "Very courteous attendants"
Cons: "It was all good"

Pros: "The wide variety of movies"
Cons: "No options for break fast on the last rows, and I get the feeling the Snack Menu rans out pretty quickly"

Cons: "The check-in personnel refused to allow us to check bags until 90 minutes before the flight, then delayed that time three more times. This caused a real scene with nearly one hundred people standing around the check-in counter waiting to put their bags on the conveyor belts. The flight, which was delayed multiple times--once due to the ground personnel at Orly not turning in the paperwork for the flight--eventually took off, but the cabin crew seemed confused the whole time. We asked for Landing Cards, but they told us we did not need them, when in fact we did. That extra delay at immigration caused us to miss our connecting flight! Since half of the plane was connecting in Heathrow, why didn't the crew suggest that those staying in London wait on the plane until the connectors had a chance to disembark?"

Pros: "Our flight attendant was very helpful when we were faced with dietary restriction issues."
Cons: "We had problems with the food. My son is allergic to tomatoes and mangoes while I am gluten intolerant. The options did not work for us. There was nowhere in the reservation that asked about this. The plane was about 80 degrees for the entire 9 hrs. My clothing was soaked with sweat. The legroom was less than on the domestic flight (AA carrier) which led my son to bother the person in the seat in front of us more. There was a male flight attendant that kept coming by to tell my son to get in his seat, which was not helpful. He is only 3."

Cons: "I did not receive updates about gate changes or delays to my flight. I was lucky to have made it!"

Pros: "What a different experience in relation to last week!"

Cons: "Prague to London flight First I was surprised and disappointed to find out there were so many extra fees. They get you to buy the ticket with a cheaper price and then hit you with all the extra fees e.g. choosing a seat, luggage, food, drinks, you will pay for everything except the flight. The second thing is that when I did go to the BA website on 5 different occasions to pay for my luggage and in order to get a cheaper rate for doing it online before check-in, it gave me a message that the site to do it was not working and that I needed to pay for it at the airport check-in. When I went to check-in at the airport the ticket agent seemed annoyed that I had luggage to check in when I hadn't registered it online. When I told her that the site was down and I wasn't able to do it before hand, she showed no sympathy or understanding. Instead she proceeded to charge me for checking my luggage. It was an outrageous amount of over $80 USD. I have never in all my travels around the world been charged for my luggage. I only travel with one carry on and one medium size check luggage because of my extensive travel. I know charging for luggage may be something more airlines will start doing but I did not think that BA would be one of them. I also would have appreciated some compensation for theirsite being down and not being able to get a discount on the fee because I couldn’t check it online. I am extremely disappointed with my BA experience and will never fly with them again. That is unfortunate for them since I am in the process of traveling around the world for the next few years while writing a travel blog and book. I will definitely publish my review and experience in detail, which I am sure will influence my readers and followers."

Pros: "Comfortable seating"

Pros: "Great food!"

Pros: "relatively comfortable, and nice caring flight staff"
Cons: "They got really stingy with the meals, used to be much more food and 2 meals on such a long flight..."

Pros: "I received an email cancelling the flight before I left home."
Cons: "Last minute cancellation of the flight by BA meant I was unable to attend the event I was booked on. Have found service has definitely declined on recent BA flights I've travelled on. Check in staff are good though."

Pros: "Crew is extraordinary kind and pleasant."
Cons: "Very little room, small seats"

Pros: "Entertainment: American Airlines had a great selection of movies."
Cons: "American did not check my luggage to my final destination, even though they should have. Spoke with an American Airline luggage rep at Heathrow; he was rude and condescending - "You go get your luggage from Terminal 3 and bring it to Terminal 5. If you don't, your luggage is not going to with you!" Thankfully a more reasonable British Airways agent at T3 took care of this."

Pros: "The staff on all flights were pleasant and very accommodating."

Pros: "Nothing"
Cons: "Worst flight ever! Crew very unprofessional. The plane was filthy and most seats did not recline. It was a night flight but they were unable to turn the lights off. We took off almost an hour later because they did not have ice nor snacks."

Cons: "Crew was less than stellar; no IFE"

Pros: "Everything"

Cons: "For United to go out of business"

Cons: "The cabin was cooler than expected. A water bottle would have been helpful to ensure hydrated during the flight when canon lights turned out."

Pros: "The staff was nice and helpful"
Cons: "The seats are not comfortable and not enough space. Not ideal for a long flight"

Pros: "The employees we very friendly. Honestly felt like I was important. Great job United Airlines. Thanks"
Cons: "More leg room but I’m 6-3 and all legs."

Cons: "Service for people not able to sleep on the long haul"

Pros: "Movies and drinks"
Cons: "More frequent service"

Pros: "The staff was accommodating and worked hard to make us more comfortable and be helpful when possible- there was a lot of turbulence so dinner was served late and there was a lot of time we couldn't move about but they made the best of it."
Cons: "The added benefits of the Air New Zealand long flight planes of the entertainment like mini games and the footrest into bed as well as my husband and I not being seated in between two people but being on one side or the other."

Cons: "Food ran out and only one choice"

Pros: "The crew was very good."
Cons: "The foot room could be better for lying on you side."

Pros: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Cons: "-"

Cons: "Again United ugh! They took us to the gate where we had a 4 hour layover. We watched an emergency happening at the gate (not their fault) which caused delays at that gate. When it was getting close to the time for our flight and they were still boarding an earlier flight, I checked with them to see if ours would be delayed. They had changed the gate without making an announcement. We had to get ourselves to the new gate with barely time to spare. They never turned the seatbelt light off for the trip so we could not use the restroom"

Pros: "Never made connection since first flight was deplaned"
Cons: "Never made it"

Pros: "The United employees handled everything. Very friendly and helpful"
Cons: "We had a delay our flight up two hours"

Pros: "Most cramped seats and floghtnive ever been on."
Cons: "Seats are the smallest of any airline I’ve ever been on."

Pros: "easy"
Cons: "nothinh"

Cons: "they changed our flight without notifying us! they messed up our seats and asked my mother to deplane! when we were flying with twin babies! they also gave us grief about gate checking something on the trip home that we had no problems with on the way there. honestly i will never fly united again."

Pros: "We made it to our destination on time"
Cons: "Extremely cramped seating. Terrible food"

Pros: "No one was in my row, so I had the opportunity to lay down and stretch out!"
Cons: "The crew didn’t seem to inviting. There was one woman who was very kind... but other than that, they all seemed like they hated thief jobs... the food was very bland."

Pros: "Flight was on time."
Cons: "Long flights should have something edible."

Pros: "Entertainment was actually good"
Cons: "Not very good food but I guess they gave ice cream so maybe that made up for it? Not super comfortable seats/room."

Pros: "The movie choices were the only saving grace."
Cons: "They split up my family and were not accommodating in helping to find seats near each other. Flight attendants were rude. Requested a veggie meal and got chicken. Seats didn't recline."

Pros: "Someone sitting in my lap"
Cons: "How is it that I'm small and never get to use all of my seat due to the person next to me using half of it? .....and they are getting smaller....can you say cattle call?"

Pros: "The service and convenience was excellent. Straight forward and smooth transition throughout boarding and catching connecting flight"
Cons: "The piece of mind given to me by the staff with baggage and connecting to the other flight"

Cons: "Crew members were pretty loud for an early morning flight as they walked down the aisle. Early morning flights should also have the screens off and if people want them then they can turn it on, instead of the other way around."

Pros: "The onscreen entertainment kept me occupied most of he trip. There were also multiple bathrooms which helped. The neck rest installed on the seat was also nice."

Cons: "Flight was super delayed scheduled to leave at 6:30 left at almost 9. Small updates with not much information. Entertainment system not functioning. Had to get a tow to the gate after landing??"

Pros: "Smooth boarding process"

Pros: "No complaints here! The Air New Zealand staff were amazing. They did their jobs really well! They made everyone comfortable during the trip."

Pros: "The plane took two hours to leave the ground due to weather. This was unfortunate and made the passengers uncomfortable but it was not the fault of the airline."
Cons: "The airline gave all the passengers access to the movies and television channels."

Cons: "I left at 7 am East coast time and didn't make it back to Portland until 11:30 pm Pacific time due to flight issues and delays. And my luggage didn't arrive."

Cons: "The fact that I wasn't able to sit with my travel partner"

Pros: "Pretty much the same... things were smooth and staff we very nice and pleasant."

Pros: "We finally arrived safely."
Cons: "The plane was filthy and crew was not very helpful."

Pros: "friendly staff"
Cons: "seat in last row of plane. no outlet under my seat for charging. listened to flight attendants conversation the whole time. in flight entertainment system was not working on whole plane and could use the in-app entertainment either since it was assuming we had a working infotainment system. seat would not recline"

Pros: "Crew was very helpful especially with looking up connecting flights due to most people missing their connection."
Cons: "The delay, but what can you do. The seats are not comfortable when you're short."

Cons: "Need more leg room and more movie options. Also crew needs to be a little nicer lol"

Pros: "That we didn't crash."

Pros: "The boarding agents were friendly and helpful. No problems, no real issues. My flight was delayed, the pilot made up for it in the air. I always have a great experience when flying United!"
Cons: "One of the flight attendants had a scowl on her face... not good when you're face to face with a plane full of people."

Pros: "Ifot like tga ser vive"

Cons: "Polaris Biz servie was worse than old biz class service. Only six salmon dinners aboard! Cabin crew needed to asked for many standard items. After dinner service, they were invisible. Brkfst was rushed in last hour before touch down. This was a real disappointment after an excellent flight from LAX to MEL! We can fly AA for such service at a lower price!"

Cons: "Rude and unhelpful staff. Delayed also which made my travel bad."

Cons: "milk products in the snack bag, gross."

Cons: "My flight was super late and due to delays I missed my second flight"

Pros: "Boarding at the Midland airport was a breeze. Small airport, small plane, quick and easy boarding. Good plane - new Embraer jet. Enough room in economy even without Economy Plus. Good amount of time for a flight - not overly long. Friendly crew, standard service."

Pros: "Crew was great, food was good, and had a superb entertainment selection."
Cons: "Comfort was as issue, I was assigned more leg room at the emergency row and the wall would be pushing against me, forcing me to go towards my neighbors side. Also, I had initially picked the last row to sit on, which was stated on my itinerary but when I printed my boarding pass, I got assigned middle of plane - which I did not understand nor complain about."

Cons: "delayed for typhoon then delayed another day because air traffic control delayed my connector"

Pros: "Arrived a bit early to the destination."
Cons: "Every time the crew came by with something (more food, duty free, custom forms) (which seemed very regularly) it was announced over the intercom so it made sleeping very difficult on the 11 hour red eye flight. Other airlines will just walk by and catch your eye if you are awake. Seats were quite small as well."

Cons: "The flight was very hot and uncomfortable!"