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Food was great. Customer Service not so much! Flight Delays.

It was so hot on the plane mixed with being quite turbulent and a rough landing. We all felt very nauseous for hours afterwards. Crew were lovely though.

For a long haul, the flight was good. We left an hour late due to a seat in business class not working. But they made up time and we still got in on time or even early thanks to tailwinds. The crew was friendly. The meals were okay, nothing special.

Internet on internation flights is a basic comodity. Very disappointed. Same entertainment that has been on for the past year. Update your content for frequent flyers

No internet on international flights in this dsy and age is bad.

The flight attendants went above and beyond to make a flight as comfortable as possible.

The seats are too close together and are smaller than they used to be. Makes for a cramped experience.

Great. Airhostess was amazing. Dinner a little spicy! Could have had a mention beforehand about that though

flight delayed, wait in crowded gate. staff inattentive. had to remind them to get my coat from their closet. not many new movies, media choices were limited (nothing compared to Emirates.)

Flight delay was informed at the last minute. Food quality is not up to Qantas standard I was unable to book an online boarding pass on any of my 6 flights.

On time. At least they offer a drink and a small snack. Plane was clean

Airline lost my luggage and after 20 days it has not been returned nor refunded any money.

I do not read or speak in Spanish. Only English. When asking for help, the people spoke quickly in English and pointed a lot. I wish they would’ve spoken a little slower for me to understand. There was much confusion and hurried in their message and I was unclear as to where to go

I didn't realize they didn't have bathrooms on the plane. Almost had a very bad situation.

It’s been some time since I saw the plane and the cabin that old and worn out.

I loved how polite the crew was even though some of them wasn't the best with English that they still done everything they could to help me with my needs food was amazing

Terrible They charged me 157$ for excess baggage even though my bags were within the normally accepted limits Flight was late. Service was poor. The snacks were really bad

It was ok for the most part, it is missing something

It was a good experience, the flight was a little too long & the food was ok

Awful, horrible customer service. Flight got delayed and had to spend y the night in Bogota as a result. Very poor

Brutal as can be … delayed by 24 hours then delayed and hour on the tarmac then delayed three hours in Chicago, screaming child behind me kicking the seat for the better part of 10 hours… couldn’t be worse

IT WAS A LONG TIME SINCE THE LAST TIME I TRAVELED. I THOUGHT I WAS TO BE LOST BUT EVERYONE WAS PRETTY NICE WITH ME AND MADE MY EXPERIENCE NICE. THANKS

Lunch/dinner was OK, the snack before landing in Houston was not good. A simple sandwich would have been better.

Lady was a bit rude during boarding and I was being nice to her.

This was a Lufthansa flight, not United. The CSA at the counter, Ashley, was not only incompetent, but quite rude. Me and two other PAX waited over 7 minutes standing in front of her and another CSA and they ignored us. We joked that we must have accidently taken invisibility pills. She could have at least said "I'll be with you in a moment, I'm currently....". I could go on about how rude she and the other CSAs were (whispering, not communicating with me, blaming the situation on others, etc.). She would not work for me. Then, she gave me literally the worst seat on the plane. the worst. My seat kept getting bumped (rammed twice by the crew with their carts and about every 5 minutes by someone using the bathroom), listening to the bathroom all night, crowded seat, etc.

Generally good but there wasn’t any staff available when my luggage didn’t appear at baggage claim in Fresno. It took about half an hour to locate a staff member to open up the room where it was being kept.

Food was terrible Not many options Stewards dont care Delay

Very nice staff , good in-flight entertainment and food/snacks. Our luggage didn’t make it on the way there, but picking up luggage at the airport was a straightforward process.

Crew was not very helpful. They forgot to serve me coffee and had to wait for a long time.It looked as if they were not very happy with what they were doing.

This flight was a code share on Air New Zealand.

I like the speed of boarding and deplaning and the fact that everything was on time. The crew (attendants) were probably quite new and did not begin the in cabin service until 30 min before landing even though there was little to no air turbulence for the last 1.5 hours of the flight. It made for a mad scramble at the end to get trash collected and carts stowed before touch down.

Gate check in of luggage was smooth at DCA and luggage came out fast in IND.

Wretched scheduling - they got themselves into a critical crew situation and didn’t try to address it until 15 minutes before they had to cancel my flight

Not sure why JAL partnered with American Airlines because their service is no where near similar. Flight attendants were not friendly and didn’t smile. Food was horrible…

Fight crew was not very attentive and the bastions were gross!

I was able to get on standby with relative ease

Flight was delayed 5 hours causing me to miss my connecting flights

Do a bit better with n first class offer some real food and pillows

Despite a bumpy flight the pilot was great. The rest of the crew on the other hand couldn’t care less if a passenger would colapse and die. Horrible service, robot like, lifeless…

Only my carry that was taken and found it in my final destination

Kayak facilitated fraudulent transactions and left me to take it up with Air Canada.

The flights from Toronto to Paris were middle of the road, just average. Nice enough crew dealing with an older plane. The trip from Toronto on Air Canada Express was a nightmare. We knew that we had a 3 hour layover in Toronto, but because of 4 delays that turned into a 7 hour layover. And, with 7 hours to get my luggage from one of their planes to another they still managed to lose my bag. In fact, they lost the luggage of 7 people in that smaller plane. I still don’t have my luggage.

The plane was boarding at gate 50 and there was a flight to Toronto at gate 52 making the boarding are chaotic and busy.

The Barbados Toronto experience was okay but had too many delays from Toronto to Ottawa.

Overall, I would have to say my experience with Air Canada was mediocre their DC tens. Need to be updated not comfortable at all. Only one out of my four flights was decent. The staffing was very nice. Going through customs in Montreal was quick and easy. Air Canada has room for improvement with their facilities.

First time flying Air Canada and the trip was very pleasant! They did a great job getting us out of Toronto and into Rome (early!) For an international flight it was very enjoyable.

My flight was great! Gate attendants and crew were great… pleasant and in good spirits. Flight delayed several hours and we were well informed of the status while on plane. Thank you!

Over 4 hour delay in departure. Aircraft and gate changes. Problems loading cargo. It was a mess.

I wish there had been more seat options...when I tried to book, there were only.middle seats available. Do travel agents get first pick??

Horrible that they pack so many children onto a 10h flight.