Airplane A380-800 is too big, fully booked. Too many people everywhere, which made me nervous due to Covid-19 infection risks. But food was good, and toilets were fine.
Pros: "Comfortable seats. Amazing crew."
Cons: "I think everything was upto the mark."
Pros: "The Cabin crew was amazing, the ICE entertainment has many options of movies and programs, the flight was smooth to Singapore."
Cons: "Keep the good work."
Pros: "Friendly quality staff, good aircraft."
Cons: "The flight crew and gate crew were the rudest I have seen in my entire life. They acted as if they were too good to acknowledge passengers and ignored the flight attendant light and other efforts to get their attention to ask a question."
Pros: "Seats comfortable. Entertainment was extensive. Food was good!"
Cons: "Landing was rough!"
Pros: "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
Cons: "It was impressive. Can’t yhink of anything."
Pros: "Amazing crew. Seat upgraded to business class. Superb service and comfort!"
Pros: "A vast amount of entertainment"
Cons: "Cabin crew was not the best. Some were very forgetful and did not return to provide us with drinks with our meal. Some did not ask passengers to raise their chairs during meal time and we were constantly forced to do it yourself."
Pros: "Emirates always is outstanding service and comfort even for a Economic ticket, but...."
Cons: "This time I had problems, I was in the seat 71 of A380 and I realized it is the worst seat to receive boarding service, I always was the last to receive food, so the fish option was “sold out” ... bad experience"
Pros: "Crew was friendly. Comfortable."
Pros: "The entertainment system. Easy to use and huge variety."
Cons: "The crew seemed very immature. They were more interested in gossiping about their social life and seemed to consider the job as secondary to why they were there."
Pros: "Information from the captain"
Cons: "Serving alcohol to someone who had consumed a lot, difficult for the crew to know though."
Pros: "Everything was great"
Pros: "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
Cons: "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."
Pros: "Ease of checkin"
Cons: "Delayed take off Delayed baggage retrieval’s"
Pros: "This was operated by Qantas. Nice movie/music setup. Crew friendly"
Cons: "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"
Cons: "We were seated towards the back of the economy class and by the time the crew reached us, they ran out of the menu options and we were forced to take left overs"
Pros: "Nice airplane, good entertainment, good food, ontime service, pleasant cabin crew"
Cons: "Flight was initially delayed one hour, then we were asked to line up for boarding but it took another 45 minutes of standing before we were boarded. The flight ended up taking off 2 hours late. We missed our connecting flight, the meal vouchers in Dubai were for vendors that were a) shut down/no longer open and b) of terrible food quality (McDonalds!? AWFUL!)"
Cons: "Both the flights were delayed. No accommodation was offered. With two little kids we planned and even payed more to travel with this airline. Overall, experience was big disappointment. Our expectations were much higher than what we experienced."
Pros: "Decent food, real utensils, free wine, excellent entertainment system, free limited wifi. Try finding that on a budget airline"
Cons: "The ICE screens can be larger and of better resolution."
Pros: "Liked the space & also entertainment."
Cons: "Food was not good at all. My 12 year old couldn't eat at all."
Pros: "Service is phenomenal, comfort of the seats and in flight entertainment was fab."
Cons: "Food was mediocre, but then again haven't ever had a wonderful meal on an aeroplane before!"
Pros: "I loved the layout of the plain and its size. It can fit a lot of people and you can definitely see that Emirates prides in their airline."
Cons: "We were sitting in row 36 (D,E,F,G). Everything was fine until we realized there was a leak in the plane. On take off and landing the A/C leaked all over our clothes and seats. When we reacted and stood up, the flight attendant screamed at us and told us to sit down. Afterwards, the flight attendant asked us what was wrong and she had realized that the AC had leaked on us. All she did was put towels on our seat and walked away. For at least 10 minutes I had to raise a towel to catch the water from dripping onto our heads during lift off and landing."
Pros: "Pretty uniforms and good service: Polite, gentle, helpful"
Cons: "Not many old Bollywood movies to select from..."
Pros: "They were on time and excellent service all the way. It couldn't have been better."
Pros: "I was surprised to receive a pair of socks, sleeping eye cover and toothbrush/toothpaste. Great courtesy and attention to detail by the flight crew."
Pros: "Everything was great. Flight crew was fleindly. Can't really be bored with so many free movie selections."
Cons: "Nothing to dislike to be honest. Overall experience was amazing. Emirates is a great airline."
Pros: "On our onward flight from Orlando to Dubai, the crew made sure the flight was always clean (specially the toilets - they really cleaned them up every 30 mins) Not so much on the same flight returning from Dubai to Orlando - toilets get wet and messy after about 5 hours and were never cleaned after."
Cons: "Overall, food and service were ok. I really didn't think Emirates did anything different in Econony class compared to other airlines (Air India)"
Pros: "Food was better than Iberia or Delta. Staff greeting friendly."
Cons: "Asked for wine - never came back. No reply. Nothing. Asked for water an hour later - never got water. Asked later in flight, got nasty reply: "Not my job to satisfy coach customers.""
Pros: "The plane. The thoughtfulness of the crew. My seat's location. I was lucky to be in the front center! The flight information display. Flying at night across the Tasman Sea it was as though we were stationary (apart from a little vibration as we crossed the Southern Alps). Besides, the Air Bus is so quiet (comparatively). Oh yes. One other thing: the fare."
Cons: "We are vegetarians (not vegan). I wasn't keen on the chicken/fish option. But I didn't complain."
Pros: "Cleanliness of aircraft was excellent."
Cons: "Food selection was ok. Attendants are overall good but staff should be more helpful in asking individuals in manners of courtesy, such as closing shades at appropriate times. Many people these days are not very courteous and it helps to remind them."
Pros: "Except the seats satisfied overall."
Cons: "We have booked two tickets separately. One for me and the other for my wife and kid. But we were travelling together. When we checkin, we told we need the seats together. But, they did not give the seat together."
Cons: "Headphone was taken by crew the moment plane landed."
Pros: "Really comfortable, good service."
Pros: "Great service, food can be improved. Stop serving pizza it is not healthy and not appropriate for half the passengers"
Pros: "The economy was just as well served as Business Class. There were 22 different countries represented in the crew on the flight. We were served a hot meal and a cocktail. Also, had more leg room than normal. Very efficient boarding system, as well."
Cons: "There wasn't anything about the flight to and from Sydney to New Zealand we didn't like."
Pros: "I requested a blanket for my Son and was told there was none available....."
Cons: "On disembarking I notice a various overhead compartments with bags full of blankets. Why was a deny a simple Blanket? This is unacceptable in an airline that praises itself to be one with the best customer services.......Bad, really bad...."
Pros: "The seats were good, more reclining than Etihad, Luftansa and United airlines and a good leg space, although I'm 5'4. Food was good and plentiful."
Cons: "Cleaniness was really bad. There was a puddle of water in the washroom and even after informing the crew twice noone cleaned it."
Pros: "The comfort of flight and the service ."
Pros: "the amazing atttention from the staff and the cleanliness of the airline."
Cons: "the seats did not go back enough"
Pros: "Emirates is always excellent however the crew were not very engaging"
Pros: "The crew was outstanding, had the same lady from the crew on the departure to Australia and on the way back to Dallas take care of me with the unlimited bundaberg ginger beer and hourly checkup to see if I needed anything else."
Cons: "Dinner choices could be better. Slow boarding process."
Pros: "I like the free check-bags"
Cons: "I like that if I can select the seats for free after booking ."
Pros: "Got an aisle seat. Got all the meals. Overall a good flight."
Cons: "Tim Tams out for self service"
Cons: "Airlines waste a lot of time and money preparing food that is mediocre at best. Just offering simple orange juice , tea coffee and a muffin to keep people going would be better as it's such a short flight."
Cons: "They didn’t leave my food. They took it away."
Pros: "Terrible experiences overall and food is very bad."
Pros: "NOTHING - THE TRIP WAS A NIGHTMARE AND I WILL NEVER TRAVEL WITH QANTAS AGAIN IF I CAN HELP IT. QANTAS WAS ALWAYS MY FIRST CHOICE BUT I WILL GO THE LONG WAY ROUND TO AVOID CREW & CONDITIONS LIKE THAT AGAIN. NO PILLOW,BLANKET OR TOILET PACK AND THEY RAN OUT OF FOOD. I WILL TELL EVERYONE ABOUT THIS!"
Cons: "Dark haired male crew member extremely rude except to two in row I58 & J58 who got 5 beers before departure,Food before everyone else, a gift pack from 1st class given before landing. I was refused extra bottled water. No entertainment the whole flight, Loud buzzing in galley 60H entire trip."
Pros: "Crew was very good"
Cons: "Not enough leg room for a 6’2” tall person."
Pros: "Very smooth, on time boarding. Food quality"
Cons: "The food is served on a tiny tray that only has room for the hot dish. Other items are piled on top. Recipe for items being dropped, getting crumbs everywhere and generally less comfortable eating experirnce. And stop using plastic cutlery!"
Pros: "Not a lot to like. Some flight attendants were nice. Others not so much."
Cons: "Filthy toilets at the beginning of the flight. If they were ever cleaned they didn’t get behind the toilet or the walls. The walls stained with something dripping. Paint peeling in toilet. No room at all. I am small and with seat in front pushed back I couldn’t move."
Pros: "Professional service.."
Pros: "The seats are comfortable and the service is first rate. Best airline out of Virgin Australia, Air New Zealand, and Qantas based on my 3 trips to New Zealand"
Pros: "We had an amazing crew from Sydney to Perth from the Captain on down. They were courteous, professional, intuitive and extremely helpful. Of the 3 legs on our long journey this crew was the best."
Pros: "Friendly staff"
Cons: "One of the stewardesses perfume was quite overwhelming."
Pros: "A 1950 flight from PVG-SYD and Qantas did everything well to gear it toward a restful flight."
Cons: "Not exiting from the front door after the flight while sitting in Business was slightly unpleasant."
Pros: "Seat comfort amenities crew"
Cons: "No vegan meal options"
Cons: "The flight was cancelled and my itinerary was re-booked and going thru Melbourne to Perth. I lost half day of my life wasted in the Airport. The worst part of this change was flying on an old 737 thru Melbourne without the entertainment access for this long flight."
Pros: "The sitting arrangements was great"
Pros: "Love going to Yancey when we are pushed by the tail winds!"
Cons: "Breakfast was dire"
Pros: "Very smooth, made it alive."
Cons: "Nothing not to like"
Pros: "Staff of Quantas was helpful getting us on the plane after Emerites suspended our tickets We had to pay for a second set of tickets at a higher price on the day of our flight Lucky we made the flight"
Cons: "The seating was s cramped Glad the flight was only 3 hours"
Pros: "More legroom, bathrooms appeared to get serviced so they were not a mess, plenty of food and drinks available throughout the flight. Being able to order the meal ahead was a wonderful way to guarantee your choice. Well done!"
Pros: "Good crew"
Cons: "Poor meals in cardboard boxes"
Pros: "Easy to check in on the app. The Qantas crew as usual are friendly and helpful, and entertainment is pretty good."
Cons: "Unfortunately we picked the seats by the toilet, which made sleeping an issue. The space between the seats is quite cramped, very hard to get comfortable for a rest."
Cons: "We were unable to access the boarding area until about 15 min prior to the flight for some unknown reason. We were held in an "anteroom" area. The boarding process was a bit confused as a result."
Pros: "The person who took my wifes wheel char all te way to the gate"
Cons: "The agent cabin crew member who forgot to help us with our seaating"
Pros: "One of the representatives was genuinely helpful. She made a better effort than others to help me find another flight replacement."
Cons: "Most representative/consultants were not helpful. I was given inconsistent information by different representatives."
Pros: "Boarding was quick and the crew was very pleasant."
Cons: "I noticed duct tape repairs on the chair in front of me. Also the armrest between my partner and my chair was broken and wouldn't stay up. The food was average. I've noticed a huge decline in food quality from 4 years ago. Also the airline's choice to serve stinky fish on a plane was questionable."
Pros: "Nothing because this flight never happened."
Pros: "I had an exit row seat so being tall this was very much appreciated"
Cons: "no problems"
Pros: "It was on time and very good service."
Pros: "Good cabin crew"
Cons: "Late again"
Cons: "The wheel on my bag was smashed..."
Pros: "Nice aircraft and amenities."
Cons: "All 6 of my flights were delayed causing me to miss 2 connections. Had to pay for a hotel and arrived a day late to final destination. Agents, sales desk, all could care less."
Pros: "The crew was very friendly and helpful and we were provided with breakfast even on this shorter flight."
Cons: "They didn't have as big of a selection of movies on their smaller plane."
Pros: "Staff were super accommodating and friendly. Best pillow I've had on a flight. Blankets were nice as well."
Cons: "Seats didn't accommodate my broad shoulders well. Seats seemed tighter than ones I've flow long distance on before ie. Iceland Air, New Zealand Air, and Emirates. Head phone jack is inside the seat arm rest which made it awkward when adjusting. No standard head phone jack but a converter is provided."
Pros: "On time dep and arr."
Cons: "Nothing specific."
Pros: "movie selection"
Cons: "Crew is not friendly or helpful Many times you couldn't get them. Serving process is very poor due to the process."
Pros: "They serve drinks and snacks, which is over two nights these days the entertainment was good, and the seating was average."
Cons: "We have a layover in Brisbane. It would've been nice to have a direct flight from Cairns to Auckland"
Pros: "Great service, great food"
Pros: "Friendly crew members. Departure time & arrival times were very accurate. Luggage was handled properly."
Cons: "Taste & selection for vegetarian meals were very poor"
Pros: "Boarding food choices actually got drinks and food with Ticket price. Didn't have to buy extra food or drink They actually serviced toilets on flight. Got headsets and you could choose your own entertainment at your seat"
Cons: "There is no room between seat if person in front of you Puts their seat back. You have zero leg room and you can't Get out of your seat to go to bathroom. If all seats are taken in coach you are quite screwed"
Cons: "The flight got cancelled at 2:30am and then I had to try and find another flight rather than the airline automatically rescheduling me"
Cons: "Seats looked older generation and configuration not great"
Pros: "The free middle seat because the flight was not full."
Cons: "Bigger glass for wine"
Pros: "Good crew"
Cons: "Seats way too cramped."
Cons: "Call for stewards was not working and the temperature of the flight was miserable. Kept asking to reduce the cold and nothing. I had a window seat and there was no way to avoid the air/ac on my face the entire flight. MISERABLE!"
Pros: "Crew cordiality"
Cons: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."
Cons: "45 minutes between getting off the plane and getting your bags is ridiculous"
Pros: "Foot rest in coach"
Cons: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"
Pros: "Good seat space, comfortable, on time arrival"
Cons: "The food was ok, not great. The plane was Very cold!!!"
Cons: "I paid U$100,00 to dispatch a piece of luggage and it did not arrived."
Pros: "The crew that flew us there was great"
Cons: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
Pros: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Cons: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"
Pros: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Cons: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"
Pros: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Cons: "More choices of TV shows to watch."
Cons: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."
Pros: "The worst flight in my life"
Pros: "Nothing much, really."
Cons: "Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund."
Pros: "Crew, on board entertainment..."
Cons: "Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies."
Cons: "The time it took to open the door upon arrival"
Cons: "Great service, excellent food, very good quality, comfortable, thanks so much for everything. ❤️❤️❤️❤️❤️"
Cons: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."
Pros: "We bought "priority boarding" and this was key, because we could board early, choose good seats (exit row) and take our bags on board."
Cons: "It's a short flight, only water offered on board."
Cons: "Try to avoid LATAM. Actually low cost competition is offering a better service. Latam grew too much and the service is bad. They are making too many mistakes such as not delivering basic information such as where to pick up luggage claim. Honest advice: look for alternatives and avoid big headaches"
Pros: "Seats were acceptable. Crew was competent and prompt."
Cons: "Boarding was adjacent to C04 with the Aerolineas flight leaving 5 minutes before us. This congested the boarding but was well handled."
Cons: "more seat space and padding, no charge for soft drinks"
Cons: "Flight attendants rude and lack of cleaning in the toilets."
Pros: "The food and in-fight entertainment"
Cons: "Comfortable seats"
Pros: "The flight left and arrived on time, which is always nice."
Cons: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on."
Pros: "That it took me from A-B"
Cons: "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"
Pros: "Boarding and Check in was really good"
Cons: "The temperature of the plane was too cold. A bit warmer would have been better."
Cons: "Old aircraft Business seat narrow"
Pros: "Window seat & no one sat next to me"
Cons: "Customer service at baggage check in desk. Very very poor and slow"
Pros: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Cons: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"
Pros: "The crew was excellent very very nice . The seats are ok ."
Cons: "Food is very"
Pros: "On board entertainment"
Pros: "Premium Economy DIRTY , Aircraft was not cleaned even in Prem. Economy. Seat sold as Business Class on Kayak but actually exact same seat as economy in the back. Mean was disgusting Seat was dirty, Could not understand ANY of the announcements Will definately try a different carrier when available"
Pros: "Amazing service from every staff member I met! Super polite and professional! A shout to Adriana and Matheus for making me feel so welcome!! Thank you and the whole crew for a great experience!"
Cons: "It was great!"
Cons: "You have to pay for everything"
Pros: "Entertainment system"
Cons: "Very tiny space No complementary food No complementary reserve seats in advance No complementary flight advance"
Cons: "Original flight cancelled without any notice / auto check-in not available / delay / aleatory seat selection / poor food service"
Pros: "I loved the service, attention they flight attendants gave me and feeling like I was at home.."
Cons: "My only complain would be the customers that are in airline, but that’s not the airlines fault..."
Cons: "Unless you have a super category in this airline, don’t even try to apply to an upgrade. Employees have more preference than you"
Pros: "The seat"
Cons: "The food. Awful. Awful. Beyond awful."
Pros: "Good service by attendants. Good food."
Cons: "The long delays one after the other. Delayed take off, re routing mid-air to Rio instead of São Paulo. The trip took +4 hours more than planned. Chaotic."
Pros: "Nice crew, helpful and friendly"
Cons: "Late boarding, no television or personal entertainment options, food was not so good."
Pros: "The plane was clean, the flight was good with minimum turbulences."
Cons: "The food was poor. At least three middle rows did not have any entertainment. We reported the problem, the chief/supervisor flight attendant said that she was going to assign us new seats, she then disappear and did nothing to solve the problem. I spoke with another flight attendant requesting to speak with this supervisor again, she said that I rather voice my complaint through latam.com and the mentioned supervisor, not only lied to us, but never showed up. It appears that latam needs to reinforce their staff training or perhaps to renew their staff supervisors and train them to avoid unnecessary lies to their passengers."
The flight was delayed for hours then canceled, because they couldn't find a captain to fly the airplane!!! On the next day they kept postponing the boarding from 10:00 AM to 01:00 PM and when we finally got on-board we had to wait for almost 2 hours for the catering to deliver 50 trays of food and the utensils!!! Unbelievable...
At the boarding gate i was informed the airplane suffered a downgrade and therefore my business seat wasn’t available anymore. The company wasn’t open for conversation and simply changed my business seat for a coach seat. After boarding the whole experience was terrible: the food made me throw away 1h later, when i felt sick i called for assistance and nobody showed up, the flight attendants were rude and hit me 3 times without apologizing. Never felt so humiliated and disrespected during a flight.
Rough on the edges staff both at the JFK terminal 8 in NYC and then on board - they all seemed uninterested and quite passive aggressive in their demeanor. I fly Delta and JetBlue often - several tiers above AA in every aspect. The plane was in good shape with nice leather seats - but they couldn't make up for the "unpleasant crew" on board.
Flight Miami São Paulo was amazing but São Paulo to Recife was not. The airplane had not AC before it take off and when asked about to turn the AC on the flight attendant was rude and told me to wait for it to be on in the air. Totally disrespectful with all the crew who as tired after a international flight.
Long time taxi’ing on runway and took over an hour to get our bags after getting off airplane
Standard flight. Could be better by taking off and/or arriving at scheduled time.
We flew first class from SFO to PHL, red eye. No beverages, not even water. Had to go to the flight attendant to request it. No food service throughout the 5plus hour trip. I was able to get 2 pouches of pretzels from the flight attendant, but had to go to her to get it. Mind you, this is supposed to be first class. Again, not even coffee prior to landing. Will never travel AA again.
Lots of people entering plane at the end of boarding that we’re not at the gate, entered at tarmac, looked like illegals from Latin America
Pros: "Our crew."
Cons: "Flying at supersonic sound."
Pros: "That the flight ended"
Cons: "Everything. In a flight from Miami/Orlando (full of families) you are not allowed to choose seats, at the gate (where you supposed to change seats) the staff was rude, inside the plan people make their own changes and it gets a mess. Terrible experience."
Pros: "Despite the fact that im a platinum member they offer no benefits during the flight. Seats are torture chairs . Im definitely moving my bussiness w another airline"
Cons: "Better customer service, better customer experience, no delays"
Pros: "The crew was amazing! And the seat was comfortable."
Cons: "The over weight passenegers need to keep their arms and elbows, within their seat space. And not been inconsiderate and turn a light on at night, while they are sleeping and the other person next to them, is not, because of it!!"
Pros: "Short flight."
Cons: "Flight got delayed several times. Had to reschedule flight."
Pros: "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time."
Cons: "Having to pay extra for a aisle seat"
Pros: "entertaining system"
Cons: "food could be better, not bad though"
Pros: "Everything except the food."
Cons: "A four hour flight departing at 5pm SHOULD HAVE SOME EATABLE FOOD!!!! I am sick to death of going hungry on these flights because there is nothing I can eat on board."
Pros: "New Plane interior"
Pros: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Cons: "I prefer personal entertainment systems."
Cons: "The flight from Miami to Sao Paulo was delayed, therefore, I lost the flight from Sao Paulo to Asunción, those from Latam did not give me any solution and they sent me to the people of American Airlines saying it was their fault. I traveled 3 hours through the whole airport and they did not give me any solution, no new flight."
Cons: "The aircraft was tiny and we were delayed"
Cons: "the payment didn't work but I got no notification. When I got to the airport I couldn't check in. It took a lot of time with more fee to figured it out. A terrible experience"
Pros: "They were pretty much on time."
Cons: "The Gate Agents give NO information that could be useful. A passenger is at best a Number. I would not want to be non-traveler."
Cons: "Past was dry... It was the first time but changed my experience"
Pros: "My flight is tomorrow"
Cons: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"
Pros: "It got me there safely without delays."
Cons: "Food isn't good. the connections can be offered in a much better and time efficient way but they were not. I had to change airports in NYC with a 7-hr layover while they could've flown me to JFK (there was available flights). Same thing with coming back, a long layover in Texas."
Pros: "That it was over night"
Cons: "A hot breakfast would have been nice."
Pros: "Priority boarding."
Cons: "Food is horrible at AA, in special breakfast!"
Pros: "Pretty much everything! Great service, staff was friendly, courteous, smooth trip."
Cons: "Not a thing!"
Pros: "Crew was excellent."
Cons: "The connection in Chicago was 3 HOURS late with several gate changes. People on the desk were rude and never explained what was wrong. They didn't even announce the gate. change. I got it from Kayak."
Pros: "Half full so plenty of room to stretch."
Cons: "The plane was old. Seats seemed quite worn and didn't have the amenities (tv screens) like newer planes."
Pros: "Great movie selection and beautiful plane!"
Pros: "everything on travel is good."
Pros: "Communication from personnel was good. The desk workers did there best to deal with upset customers"
Cons: "We were delayed to do weather. Nothing AS could do but they tried."
Cons: "No wifi or any video"
Pros: "Good air and great stewardesses"
Cons: "LATAM deboarded me from the flight after I had boarded. They claimed American had cancelled my reservation because they did not think I would make my connection. I ran in order to make it and then instead of offering me information on the next flight they left me stranded with instructions to find American. Terrible, terrible customer service. I will think twice before booking a LATAM flight again."
Cons: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"
Cons: "Too many delays Seats too cramped Too much crowding at boarding ...need a single file roped off lines for boarding passengers by group numbers so there would be less shoving, K coming people down, and stepping on feet."
Pros: "They have a huge selection of movies"
Cons: "They do not have gluten free options"
Cons: "Poor snack options"
Pros: "I liked because it was my mom first international trip and she got all the support from the crew. She loved it!"
Cons: "Voar 8 horas de Miami para Sao Paulo sem entretenimento de bordo foi péssimo. Poucos filmes e nenhum com legenda em Português. Se o voo era pro Brasil acho que era o mínimo que se poderia esperar. A comida estava horrível."
Pros: "The wifi service and very enthusiastic flight attendant!"
Cons: "The food was bad"
Pros: "Crew on flight to Charleston was nice"
Cons: "I was supposed to make the trip from BNA to CHS at 2:30, we were delayed over 1.5 hours, making me miss this flight by 5 mins. Then I was put on 10pm flight which was cancelled! They couldn't get me to HHH until 6pm the following day. I would have missed my entire conference. The closest they could get me was a 10pm flight to charleston, then I had to rent (AND PAY FOR) a car and drive 2 hours to HHH in the middle of the night. The customer service people were less than helpful. They aren't allowed to help you make car reservation. My flight on the way back from HHH to BNA was a similar story. Thankfully my connecting flight was delayed an hour or there was no way I would have made it."
Pros: "The crew was nice, the food choices are good variety, and quality. The entertainment is also good. I travel in Business class and I appreciate that they upgrade the quality of the blankets and pillows."
Cons: "I think the cleaning crew can do a better job. I found nuts in my seat. Don't looks like first class cleaning service."
Pros: "We arrived to our destination safety."
Cons: "My seat was changed on me last minute without notifying me. I was moved away from my friends. It took a while to get this resolved with my seat. Once it was solved my chair was broken and could not recline. It took them 3 hours to get this fixed and were rude to me the entire time. I told them I had never been treated so poorly on a plane."
My wife and I, along with many other passengers on this flight, were not seated together. When asking an agent for help we literally had our boarding passes tossed back at us saying we had the cheap tickets and we had to pay more to choose our seats. I get paying more to sit where I want but I should not have to pay more to sit with the people I booked with. With the amount of people trying to trade seats to sit with their partners it was obvious American Airlines split people up and they should not have. Terrible experience.
Pros: "The crew were really welcoming, which is not always common on BA."
Cons: "The entertainment system is tired, and the selection could be a lot better."
Cons: "Nonexistent leg room. Made me check my carryon bag but did come to reclaim pretty quickly. Couldn’t even get water without a charge."
Pros: "The staff were great, the flight was on time, the boarding was easy."
Cons: "The food. Both my sons are vegan and there weren't any vegan options apart from crisps and nuts. Vegans are taking over the World so you need to be able to give them something to eat!"
Cons: "No seat choice even at check in time."
Pros: "Quick check in online, efficient auto bag check with helpful staff available, Quick efficient boarding, quiet flight less than half full."
Cons: "Being bumped to an earlier flight (7:15 from 11:20), not sure that was BA or the booking agent, but caused alteration of plans and hotel being booked."
Pros: "I loved the seats that I got for the flight."
Cons: "The food was average."
Pros: "Nothing, airlines are garbage and getting worse"
Cons: "Ever increasing amount of seats in planes (but planes aren't by getting bigger), less legs space.. and prices going up year over year."
Pros: "Price was reasonable"
Cons: "They lost my luggage due to transfer"
Cons: "Paid for business class felt like economy class. No entertainment. Unbelievable! I am NOT looking forward to the return flight home, and will never fly British Aiirlines again."
Cons: "The flight was delayed three hours, would miss our connecting flight.! Took another airline"
Pros: "Crew were good, the food was mediocre when they served lunch - but then there was nothing more to eat until nearly the end of a 9 hour flight, by which time it was past 10.30pm back in London. At that point, all that was offered was half a sandwich and a biscuit."
Cons: "In-flight entertainment didn't work at first, and then when it started, kept on threatening to shut itself down every time I moved. The selection was ok but nothing compared to other airlines. The screen was tiny and low resolution. The seats were old - the same ones as when BA introduced their premium economy back in 2000. The aircraft was desperately in need of a refresh."
Pros: "The space"
Cons: "Messy boarding"
Pros: "Professional pilots. Good flight."
Cons: "Unprofessional and rude flight attendant. Not enough food available on an 11 hours flight."
Pros: "The plane was very comfortable!"
Cons: "British Airways boarding is very chaotic. Not unorganized at all. They don’t seem to care about economy passengers!"
Cons: "No gluten free snacks."
Pros: "I loved the safety demonstration video it felt like watching a movie and got everyone’s attention. Simply amazing and glad to see a lot of diversity. Flight crew were amazing too. Am Gobsmacked wow"
Cons: "None at all"
Pros: "Great to sit in upper deck"
Cons: "I had to purchase a cup of coffee."
Cons: "London was fogged in had had to wait 1:45 on the plane before it left, fortunately we had a 4 hour layover in London, so we didn’t loose our conection ."
Pros: "Short flight; no problems."
Cons: "Had to pay for a cup of coffee - this is a free service in the US so was surprised when asked for a cc."
Pros: "This flight did not get me to my Austin flight"
Pros: "Arrived early, earned oneworld status points."
Cons: "BA are a budget airline charging premium prices."
Pros: "Very helpful crew, smooth flight, choice of small meal - great"
Cons: "No entertainment but it is a short flight"
Pros: "Crew was pleasant"
Cons: "Many lengthy transfers at Heathrow. Exhausting."
Pros: "Upgrades at the gate. $450 for premium economy and $999 for Business."
Pros: "Food good."
Cons: "Delayed takeoff due to customer replanting and hunt for their luggage. Noisy children throughout flight. Unable to nap due to noise."
Pros: "Crew was nice. First time ever that a stewardess removed my vegiterian tray early while others are eating so I can move in my seat"
Cons: "I was frustrated that I could not choose my seat on my on line check in. I thought at that point one can choose their seat. This happened to me on my way previous flight on BA and nothing was fixed on the app"
Cons: "Decent for a 2 hour flight"
Cons: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."
Pros: "The wide variety of movies"
Cons: "No options for break fast on the last rows, and I get the feeling the Snack Menu rans out pretty quickly"
Pros: "Pilot was communicative about flight delay."
Cons: "The food service never made it to our row. Not even water was offered on a two hour flight."
Pros: "Relatively on-time give IT issue from prior day."
Cons: "Crew not as friendly. Kept getting bumped awake by flight attendant with rather wide hips and no apologies. Boarding process a mess. I had Ruby status but couldn't board with other having Ruby status because I was in economy?? Announcements at gate were poor, hard to hear and again, disorganized. We were slightly delayed."
Pros: "The food was amazing actually. The seats were the most comfortable I've ever had and he entertainment choices were endless. The flight attendants took our requests graciously and were always helpful and friendly."
Cons: "Needs more airflow!!!! It got stuffy and warm."
Pros: "Great service and good food."
Cons: "About 100 people didn't make the flight!"
Cons: "Many passengers very noisy with no correction by staff. Children were allowed to run in the aisle."
Pros: "BA crew was amazing--friendly, courteous, helpful. There was always plenty of food--most of it good, and they certainly kept us hydrated with trays of juice. Free everything: wine, movies, music, etc"
Cons: "There was nothing different that could have been done. We had a 5 hour layover after our flight from Shannon. That was ok because we ate, shopped and generally used the time. But we were 1/1/2 hours late taking off, then had to wait to land because we were out of order for the gates. It turned into a 23 hour day."
Cons: "Boarding was a bit chaotic."
Pros: "The payment system was down so it was painful and slow"
Pros: "The breakfast served in the route Abuja to Heathrow was very hot and tasty. The hostesses were great. Good service overall"
Pros: "Arrived at gate for general boarding and was in my seat in 5 minutes. Crew was friendly. Announcements are not annoyingly loud, so as to startle me - or other passengers. Crisps and a G&T were fine for a 1.25 hour flight. The coat hooks on the side of each headrest is convenient (wish they would be used more...see cons)"
Cons: "luggage overhead stuffed with jackets and small shopping bags. I travel with a slightly larger than average daypack. I tried to rearrange bags and coats quickly in the overhead to fit my pack but with people waiting behind me to get to their seats, I just decided to stuff my pack under the seat. It was sticking out a bit but the FAs didn't notice (or ignored it). I've heard recently on some flights that the FAs ask passengers to hold onto their coats until boarding is complete. Afterwards the FAs took about 90 seconds to walk the aisle and place coats in the overhead by passenger request in front of the luggage. I find this an efficient way for boarding to move a little quicker and get more luggage (and probably the same number of coats) in the overhead."
Pros: "Crew is extraordinary kind and pleasant."
Cons: "Very little room, small seats"
Pros: "You can take your carry on plus a backpack"
Pros: "Especially a flight attendant...he was in the back of the plane, unfortunately I can't remember his name, he was so very nice , attentive to our needs and wants...what a difference it can make to have staff like him.And in general ell staff staff on board were very courteous and friendly...they were there not just to work, but to be kind and very pleasant."
Cons: "Hummmm I don't know. Liked everything!"
Pros: "The flight was on time."
Pros: "Flight on time. Seats/pillows/blankets were clean. The crew was professional - high quality interaction that makes the difference between BA and other airlines. (other airline crews can be abrupt, rude, ignore passengers, especially with getting water outside of service times, standing while waiting to use lavatories, etc.)"
Cons: "Some garbage from prior flight in seat pockets of 2 seats we occupied. Entertainment system is a bit clunky, film choice not very good."