The flight was great. As far as the food is concerned it would be great to get little things like salt, pepper a small cube of butter (when bread is provided) with the meal.
Take off and landing the smoothest I have ever experienced,. The crew were awesome and their overall services excellent.
Comfortable seat, good food and friendly staff
The staff lied to me all day long. No one informed me that my flight times had changed. I’m still sleeping on the ground in the Middle East. The worst experience I have ever had flying. With this level of incompetence and lack of compassion I can’t imagine how the airline business will survivor. This experience has encouraged me to stop traveling. May god have mercy on you and your customers. Not sure I can handle to be lied to my face anymore . Sleeping on the floor in the middle East with no hope of getting home
Compared to other used airlines over more than 30 years, it was an excellent experience.
Cons: "Need improvements"
Cons: "Heating and serving food in plastic containers."
Pros: "Very pleasant and comfortable flight."
Pros: "Breakfast was good; the first meal was average"
Pros: "Excellent crew, quick serving a lunch on a 1.5 hour flight."
Cons: "Just don't like all the trips to and from flights on the bus at Doha."
Cons: "Wheelchair was booked for me for both flight but i could not get that service. No one available for wheelchair. Very bad service."
Pros: "the new seating in Business Class is very comfortable and so similar, although slightly less spacious, than First on some carriers. Crew is top class. Doha is a great airport too. I prefer it to Dubai."
Pros: "Liked the smoothness on boarding and the organization. Keep it up!"
Cons: "Attitude of some of the flight attendants and more entertainment."
Pros: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Cons: "There was nothing I didn't like about this flight"
Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"
Pros: "Same again the crew were fab"
Pros: "Good service"
Cons: "Will fly in a bit.still in Qatar airport waiting for my flight"
Cons: "Food is good except Chicken coconut curry"
Cons: "being in the middle of three"
Pros: "The service and food."
Pros: "I was flying first time via Qatar and I am very impressed how excellent was everything."
Cons: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Cons: "Nothing it was great"
Pros: "Hotel to freshen up was great idea"
Cons: "Visa took forever. Ended having only 2 hours at the hotel"
Pros: "air hostess very nice polite five star"
Cons: "seat alloted"
Cons: "No HE"
Pros: "On our flight from Atlanta, we loved the service and great recommendations from the flight attendant, Carmen, who made great suggestions for our Malaysia trip."
Cons: "The seats were very tight and the food was okay, but the staff was great."
Pros: "The service on board is excellent"
Pros: "This has been one the good experience I had in so many years of travel"
Cons: "I requested a special meal but was not given what I wanted. But overall decent food"
Cons: "More veriaty on music would be good"
Pros: "Flight attendant are very attending. Overall, excellent performance. love them and would fly again from Qatar Airways. Food was great and just the way we would like to eat."
Cons: "Some Cabin Crew are RUDE fromEven though Cabin Crew manage to gave us what we preferred to eat. They are the best. Doha -Kathmandu. They treated some senior citizens passengers who wouldn’t understand english with some disrespect. In addition, we had some problem with meal that was pre-ordered. It was probably system glitch but our meal selection wasn’t registered and Crew didn’t have idea about our meal."
Cons: "Did not know what Vegetarian Jain meal should taste like! Even goats and sheep woud not have liked the taste of this special meal. Fortunately, cabin crew member was kind enough to give me a regular Hindu veggie meal rather than my pre-selected Vegetarian Jain meal (VJML) - DO NOT CHOOSE VJML on Qatar, unless you wanna faint from the horrible food! The tray was dirty! Co-passengers in the row behind me were also complaining The audio lead of my headphone would not go into the outlet in the seat armrest! So I had to use audio from neighboring (empty) seat and sync it with video from screen for my seat. What a pain!"
Pros: "Everything from courtesy, to very good food, and a clean flight."
Cons: "The seats were particularly narrow and uncomfortable on this flight. Quality of food used to be better."
Cons: "The online check in system was down so we all had to line up to check in."
Pros: "The crew on my side of the cabin was very good."
Cons: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Cons: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."
Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Pros: "Staffs were helpful!"
Cons: "Food portion can be improved."
Cons: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Pros: "Good food includes veg."
Pros: "Everything is good"
Cons: "Everything fine"
Pros: "Flight was great, best over seas flight I've ever had!"
Cons: "My only complaint was that we had a 10 hour layover in Qatar....and it was when the city was closed down. So there was nothing for my new husband and I to do. I wish that the airline would have given us more direction and help. Or have us a room for the night"
Cons: "my breakfast was nasty and when i ask the crew who served me she was rude! i didnt eat my meal !"
Pros: "Wonderful staff, service, food and comfort."
Airline staff are very helpful, airline is extremely punctual, polite, and organized, aircrafts are especially clean and comfortable.
This was my first flight with LATAM, and I loved it! After not being able to reach my final destination on Spirit Airlines, I booked a ticket with LATAM. I unknowingly booked a first class ticket, but I was not disappointed! I had never been in first class, and I was so impressed with the flight attendant politeness and attentiveness, meal service, spaciousness, comfort, and window views. I would like to fly them again!
Cons: "Flight was late by 1 hr 20 mins, Latam should have informed us better on delays and resulting changes."
Cons: "Latam Airlines has the worst service for the fare paid. We were charged for two carry on bags while other passengers with same bags didn’t have to pay. Crew gave us stupid explanations to justify charging us like you are in the boarding group 7 which we never asked to be placed. It’s the airline business to choose some passengers to charge $100000 Colombian pesos for getting bags, and then after being forced to pay for the bags crew doesn’t give a receipt so we wouldn’t have proof of the fraude. Charging for bags is at discretion of crew. When buying the tickets for me and my family I checked the policy about luggage and the website doesn’t state about being charged for getting regular size bags like ours."
Cons: "The seats were very uncomfortable and cramped."
Pros: "Very smooth, great staff."
Cons: "Water available in waiting area."
Pros: "It got us there safely."
Cons: "Communication was lacking. there was also no one at the check-in counter."
Pros: "short flight, on time"
Cons: "Boarding was too long, longer than flight"
Cons: "airport in pereira held the flight for two hours, so I missed both my connections in bogota and miami. LATAM was nice to give me a hotel for 3 hours of sleep, but I arrived a day later and had to buy a new ticket"
Pros: "The inflight crew was nice."
Cons: "I hate checking in with LATAM! I swear they make up new bag rules for every person that walks up. There were people with 2 carry ones, purses, and shopping bags. But I couldn't bring 2 backpacks(school backpacks!) on. I had to check one. I HATE LATAM! Every time it is something different with them."
Pros: "Seats were fairly comfortable"
Pros: "The flight crew were okay. They only offer water for free, if you want food, you need to look at the pricing in the catalog. a cup of coffee for example would cost you 3000 pesos which is free if you take Copa or Avianca airlines. The seats were not comfortable either, just the same as others."
Cons: "At least offer something to eat and drink on flight."
Pros: "Everything was great except for the flight was delayed by over 3 hours"
Cons: "No delay would have been better"
Cons: "Yes the boarding it was terrible"
Pros: "On time"
Pros: "Roomy seating. You guys need N/A for the ratings... there was no entertainment or food.... do I rate this 1 or 5 star?"
Pros: "Cabin crew were excellent Business class seating quite roomy"
Cons: "Food was ok but not to the standards of Qantas / Emirates or Etihad The cabin seating etc, looked a little tired & dated & the seats mechanical operation was clunky. Toiletries bag provided was quite limited, but was fit for purpose."
Cons: "Delay meant I missed a meeting deadline."
Pros: "We are an American Family. We traveled on LATAM Sydney to Auckland round trip. The plane was brand new Boeing Dreamliner 787-8 with all the bells and whistles. The attendants who are Spanish speakers but bilingual were delightful. We had one meal on each flight and 2 rounds of drinks. We had no issues with carry on or checked luggage. To summarize we had 2 perfect on-time flights with no fuss or drama. I couldn't recommend them more even if I tried.."
Pros: "Not much. The quality of the service of lan after the merger with tam has decreased substantially"
Cons: "Our connecting flight was late and we missed the last flight. In the new flight they lost one bag. After 41 hours of traveling latam surely ruined our holiday memories"
Cons: "Entertainment kept crashing so we had to keep going back to find where we were with our movies"
Pros: "it was a very nice and pleasant trip!"
Pros: "On time flight & very nice service."
Pros: "Comfortable and sufficient entertainment."
Cons: "The food wasn’t spectacular."
Pros: "Good seats and service"
Cons: "Hidden bag fees make this airline a low value-for-money option."
Cons: "Hidden baggage fees. Extra fee to check in a bag was not disclosed at the moment I purchased my ticket. This airline doesn't even provide water to passengers. It's as stingy as it gets among all other airlines I've flow and value for money is poor."
Cons: "It is unbelievable that in an international flight they don’t give even a glass of water at least we pay extra for it. The tickets is not cheap at all for receiving so bad service"
Pros: "Dreamliners are absolutely awesome. I felt refreshed when I landed. Smooth flight, awesome crew."
Pros: "crew! just awesome"
Cons: "some people being to loud at sleep times."
Pros: "Great Staff. Beautiful plane"
Cons: "Flight was delayed leaving Miami and then some more arriving in Bogota. I understand this isnt the airline's fault"
Pros: "Food is good. Customer service is great."
Cons: "They didnt put movies."
Pros: "Friendly crew Nice rate Very fast and friendly check in"
Cons: "Difficult to do web check-in Very expansive to make changes in the ticket"
Pros: "Enjoyed my first trip on LATAM."
Cons: "First of all I bought my ticket through Kayak, but apparently something called the flight network was the issuer of my ticket apparently they are and travel agency in canada , first i needed to change my ticket and they could not do it , then I dis not use my outbound flight because I needed to get to my destinantion one day earlier and yesterday i received an email saying that my return flight was cancelled. they told me that since i did not use my outbound they automatically cancelled my return flight, I ended up loosing 300 USD because of mis information from that travel agency , the people that answered my call were very disrispectfull, this has been the worse experience and ai ended up loosing all my money I had to purchase another return ticket."
Pros: "nice space in business. Great airline !"
Cons: "the meal I chose was too small. I landed in Bogota hungry. But it was my fault"
Cons: "The plane is ok but it is an old 767"
Pros: "Was pleasantly surprised to find more legroom, more storage and a great selection of entertainment.."
Cons: "I was a little confused with the checking, due to the use of the new machines. I am not confortable using computers."
Pros: "Ticketing and boarding were well executed."
Cons: "The service was slow and not very helpful."
Pros: "I liked the spaciousness and services of the 787 I liked the curteous and generous service of the crew I liked the boarding and deplaning I will consider using LATAM in my long-distance overseas travel"
Cons: "Poor leg space Entertaiment Poor food"
Cons: "1 hour delay....., without explanations-"
Pros: "the price"
Cons: "everything else"
Pros: "The flight was good. The food was good.. Comfortable for a long distance flight."
Cons: "The bad was that the jewelry was stolen from my bag (checked in). If you have valuables, even inexpensive jewelry, take it with you on board."
Don't change gates at the last minute.
Tarifas muy altas...servicio de silla de ruedas excelente
Little space between seating
Pros: "the crew was great, the food was okay, the movie selection was awesome, overall really happy with the flight."
Cons: "as far as a seat in coach goes, you're getting a pretty good deal. obviously flying 14 hours across the pacific is pretty rough and we would all like to fly first class, but as far as coach goes, I cant complain. only downside was that I had an exit seat, so tons of leg room, but couldn't use the entertainment while in taxi, takeoff and landing, where I could've squeezed another movie in, but its a safety thing and a fair trade for the extra room."
Pros: "New aircraft was more comfortable"
Cons: "I think they did excellent"
Cons: "I was not notified that I needed a visa as of October 1st, therefore missed my flights. You suck"
Pros: "After couple or three hours the seat get to be a pain on the tailbone. Also I am 6'2" so already a bit of squeeze. Can't stretch out legs. Was an Airbus 319"
Cons: "Not much other than more room and more cushion in seats. Quick boarding in group 4, friendly crew, the Taco salad was actually pretty good. Watched 2 movies, both still premium on the pay channels."
Pros: "I was in business class and the individual cubicles were so comfortable. I slept well. The airline attendant was so attentive and helpful"
Cons: "Going through LAX what a mess"
Pros: "food, drinks, seats, price"
Cons: "Terrible service from crew. Bad odors from bathrooms."
Cons: "My flight got cancelled with zero notice and I almost ended up on a 18 hour layover which would have resulted me in missing work. The staff was very unsympathetic and not helpful. There were 10 people behind the counter and nobody could help us. They were all just spacing out. Ultimately, I was placed on the flight, but had to rush to every single one of my four connecting flights. I am a frequent traveler but this is by far the worst experience I’ve ever had. Avianca should be embarrassed to be associated with star alliances."
Cons: "My husband started coughing really badly. I rang the call button to see if a flight attendant would come and maybe help me. Eventually, after about 6 minutes, he managed to control his breathing and still no flight attendant to be seen. Only after 20 minutes while distributing the meals, one of the attendants shuts the call sign of and continues. This is not the service we usually get from Avianca!"
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."
Cons: "Flight network sent an incorrect name to the airline and i had to go under so much trouble the day before just to correct itz"
Pros: "Everything but the boarding."
Cons: "The boarding seemed to take forever. The crew could’ve performed the boarding process while getting the people who were waiting for upgrades at the same time. Splitting work could’ve worked and to not let all of us wait."
Pros: "Flight was on time"
Cons: "The plane was too old. It is shameful. Avianca should stop using this plane"
Pros: "Seats were comfortable"
Cons: "We landed at a different airport than we were supposed to and no announcement was made. We weren’t updated at all! When we finally landed in bogota we missed our connections and couldn’t get on another flight for 14 hours"
Pros: "Very little legroom for a 5 hour flight."
Cons: "I felt like cattle. Horrible for long haul flights."
Cons: "Had a middle seat and didn't have the option to pick another seat without paying over 250 USD"
Pros: "Nice staff"
Cons: "Luggage is lost"
Pros: "Everything was fine except it was inexplicably late!"
Cons: "It was over 30mins late for no reason!"
Pros: "Flight itself was fine"
Cons: "Check in was the worst. 1.75 hours just to check bags. Barely made flight when arriving 3 hours before"
Cons: "Seats were small and uncomfortable on American Airlines compared to Qantas"
Pros: "In seat entertainment screen and USB charger. The chicken salad"
Cons: "Flight crew were rude, wasn't sitting next to my partner on the same booking for both flights. Had to pay for wine, they couldn't even give just one complimentary wine with dinner. Dinner was bad except the small chicken salad was good"
Pros: "Great service. With FOOD!!! Real Food! The entertainment system was great ( I played most of the flight) On time!"
Cons: "Thought I would be flying on Quantas, not AA"
Pros: "Food was good, crew was efficient. Flight was fine"
Pros: "Food was goof"
Cons: "Staff never smiled or even said hello. May be culture but better training is needed."
Pros: "The crew were fast and friendly but maybe too fast. It felt a bit rushed."
Cons: "It felt a bit rushed."
Pros: "we paid $300 for more leg room on the 787...it was great....really comfortable seats."
Cons: "the volume on back seat screen....impossible to get right with the touch screen. GO BACK TO KNOBS PLEASE AS SOME AUTO COMPANIES ARE DOING."
Pros: "Entertainment was good"
Cons: "The check in computer crashed before it started. Only manual check in available and the staff wasn't trained to handle it. It delayed the flight over 2 hours and then the process screw up someone visas and they had to be removed with their luggage. But you know this already! You need to implement a better secondary system and have your employees be trained to use it."
Pros: "Entertainment system"
Cons: "Food was awful"
Cons: "Dinner was cold, seats cramped, toilets ran out of paper, flight attendants were not nice"
Cons: "Entertainment is rather limited."
Cons: "I am an AA member and usually fly them domestic. The seats are horribly uncomfortable for an international flight. The flight attendants woke you up for meals. There is no space between you and the seat in front of you and they didn't tell anyone to put their seat up while you were eating. It was really difficult to get comfortable. I find it easy to fall asleep on planes and I couldn't fall asleep on this one."
Cons: "Felt as though some American Airlines crew members were abrupt. I've never experienced that with Qantas or Jetstar."
Cons: "We had purchased the tickets months before flying - It was Quantas, but we flew on American and Alaska- no one seemed to talk to each other - not one site had the complete itinerary. Took hours of phone calls and a lot of anxiety before we completed the trip. I used my American airline frequent flyer card and even though we flew over 14000 miles, we got credit for 500."
Pros: "- The boarding process went very fast and smooth for such a packed plane."
Cons: "- food was HORRIBLE. I asked for the chicken dinner and it was COLD and disgusting. There should always be a pasta option on a flight. Also, they ran out of red wine before dinner. - the staff skipped over me TWICE when handing out beverages. I had to remind them that I existed twice and they didn't apologize for skipping over me."
Pros: "a fast paced cabin crew! superb!"
Cons: "economy seats had my knees jammed into the seat back ahead. Couldn't sleep a wink."
Pros: "Fit and finish of cabin interior was nice."
Cons: "I REALLY wish this flight had drop down footrests in coach. The video demonstration advises passengers to put up foot rests and tray tables upon approach. I wish there had been a foot rest - my back was killing me due to the inability to lift my knees and feet to take the pressure off my lower back."
Pros: "They got us seats on a Latam flight later in the day."
Cons: "I don't like being bumped from a flight when you have e-tix in hand from a month previous purchase for three travelers."
Cons: "The food was awful. Fish was rubbery and smelled bad, eggs were a gloppy mess, everything was too salty."
Pros: "La puntualidad de los vuelos."
Cons: "El vuelo lo operaba American Airlines y no parecía una línea con alianza de vuelo ..chek-in automatizado no apareció mi boarding así que hacer fila para resolver..afortunadamente lo hicieron de una."
Pros: "Good movie selection, decent food selection."
Cons: "Wifi was not free."
Pros: "We enjoyed the movies and games available, lots of leg room and had a lot of food to hold us over. The flight was long but very smooth."
Cons: "I did have to lay for my seat or I would have had to get a middle seat."
Pros: "Great food and headphones"
Our first leg from Fort Lauderdale to Toronto was delayed three hours because of ground crew issues. We missed our connection but Air Canada booked us on the next flight out. That was great. But then, they held us on the plane for almost two hours while they waited for other delayed flights to come in. I feel that they did this so that they didn't have to put these passengers up for the night. So they ended up inconveniencing the rest of the people on the plane. I would have felt badly for those passengers, but they didn't hold any flights for us.
Just pretzels and a soda??? How about a butter tart or some other sort of dessert type food.
Pros: "Food and beverage service was great. Wine/beer and hot meals provided on the long flight were really appreciated. Excellent restrooms on the 787."
Cons: "Not enough leg room etc. for the long flight."
Pros: "seats were pretty cramped in economy"
Pros: "customer service was EXTREMELY helpful in finding my luggage, and shifting my flight since I was delayed due to lost bag"
Cons: "crew onboard seemed super tense and it was just awkward with them. It was a short flight, maybe they've had a long day but it was weird. biscuits and a beverage were offered - i think biscuits are gross maybe try pretzels or something healthy? ALSO, the new system (whatever that means) is awful. i experienced so many delays that made it difficult to find my booking and my checked bag >_<"
Pros: "fast efficient boarding.. quick flight..comfortable"
Pros: "Comfortable flight, good service."
Cons: "The size and quantity of carry on luggage needs to be restricted. The actual size and number of pieces needs to be enforced. The serving of liquor to passengers should be better monitored."
Pros: "The people at the gate. Excellent the girl from El Salvador"
Cons: "The worst, the attitude of a crew member named Andrew."
Pros: "The rest of the cree was awesome"
Cons: "One crew member was disrespectful - Her name is Brianna"
Pros: "Great in flight entertainment"
Cons: "A bit of legroom was blocked with wiring box"
Pros: "The Toronto to Victoria service was a good one earlier but now with Air Canada Rouge service is not very comfortable and the best choice given that it a long flight. No Onboard entertainment, uncomfortable seats."
Cons: "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
Pros: "Had an empty middle seat between my window seat and my friend's aisle seat which was nice on such a long flight."
Cons: "This was my first intercontinental flight on Air Canada and I was surprised at how meager their meal and entertainment offerings were. Every other airline I've flown between North America and Asia gives bigger meals and more free entertainment to help pass the considerable flight time."
Cons: "crew was rude and unhelpful with delayed flight"
Cons: "Boarding was a disorganized free-for-all. Complete chaos and the gate staff seemed unable to manage the situation. The plane itself was an aged 767 with uncomfortable, cramped seats and no entertainment options whatsoever. Haven't taken an international flight this bad in years. Entire cabin smelled like the lavatories for the duration of the flight."
Pros: "The Air Canada app to have access to the entertainment on board did not work."
Pros: "Crew are very nice and approachable. No complain about their service. And flight is on time."
Pros: "The flight was smooth and the entertainment was diverse which I loved. I watched a documentary on the Inuit and an Israeli movie ( both things I am not normally exposed to ). How awesome ."
Cons: "There is nothing I did not like"
Cons: "English subtitles for movie collections"
Pros: "The people at the front desk in gander were great"
Cons: "There were delayed at every stop. I had a 9 hour delay because the flight attendant had food poisoning. How was there not a replacement?"
Pros: "Not a lot"
Cons: "It took two air hostesses two hours to service the entire cabin. There is a training issue. I would not fly air canada again."
Pros: "We had a very kind crew! We traveled with an infant and while boarding was a mess, the crew on board was kind and helpful and did all they could to make it a good experience."
Cons: "Air Canada Rouge operated our flight rather than Lufthansa or other similar airline. This meant that there were no tvs on board, which means the nearly 9 hour flight got very long. Boarding and check-in were also disorganized and many people from lower zones boarded before zone 1 and those with children, m among we had to stand on the ramp for a very long time holding our baby."
Pros: "Good legroom and entertainment options, on time. Enjoyable overall."
Cons: "Food showed British heritage -- stodgy, boring, overcooked. The bathrooms were dirty and out of supplies after a while."
Pros: "Seat were comfortable (however the struggle is when you have someone with long legs behind you...)"
Cons: "Entertainment was using the app, they could have had a sign at the gate so those of us that didn't have it could have download it before boarding."
Pros: "Good movies, ok food"
Cons: "Pathetic legroom, sickeningly uncomfortable"
Pros: "Crew was very pleasant and ride was very smooth."
Cons: "Plane was delayed over an hour due to mechanical problem but it is uncontrollable event."
Cons: "Airline oversold seats for my son's flight -- even though I bought my ticket back in April for a flight in November. This is absolutely ridiculous."
Cons: "Over an hour delay boarding."
Pros: "On time, a huge variety of new movies, the meal was very good."
Pros: "Why is it ok for flights to the US to always be 20-30 mins late ?"
Cons: "Delayed flight and tv screens were not working well"
Pros: "They didnt loose my luggage this time."
Cons: "do your self a favor and find a different airline. When i got home and talked to others about my travels the said " what did you expect, i wont fly air canada" I wish i would have know before i booked my flight."
Cons: "Flight was delayed an hour with no updates. Luggage pick up was slow"
Pros: "I eventually got home."
Cons: "Non weather related cancellations of 10 flights to the US and every other flight was delayed by a minimum of 2 hours. Many flights were delayed by hours then cancelled later on. There was no explanation from the staff. Also, one of the door fire alarms kept going off every few minutes and it was never fixed but eventually shut off. Very unreliable air carrier."
Pros: "Like like the fact that we we're bump to fist class. The customer service was great. The flight attended was very nice and pilot."
Cons: "The price was expensive."
Pros: "There was a meal... But it was served hours after take off, which was delayed."
Cons: "Old plane, showing its age. No seat back entertainment (just streaming) which wasn't on the whole time. But since there were limited outlets for power, which didn't work the entire flight, it was difficult to use. Very warm, no individual air. Reading lights not pointed at the right seats and very easy to turn on accidentally. Beverage service only at meals, which was served half cups so dehydrating. A couple washrooms were out of service, so always crowded. Aside from the meal, which was fine, and the package "breakfast" (a piece of banana bread) felt like a very discount domestic flight."
Pros: "Friendly staff"
Cons: "The boarding was a serious problem as there were no well defined waiting areas for over 400 people to board, blocking the way for other people to walk around the gates. The Toronto airport decided to board two flights to Frankfurt by two different airlines directly next to each other at about the same time, leading to lots of confusion. My frustration was increased by the fact that the airline managed to forget my luggage at transfer, while my travel companions was "just" delayed. during flight while the service was good, the quality of food was very low. The frustration was even further increased , the through the delay of the plane and the luggage problems our rental car reservation was expired as they only hold cars for 1 hour after scheduled reservation. The later not the fault of the airline, but i will certainly consider other airlines and rental car companies in my future Travel consideration unless the return trip experience changes my mind."
Pros: "Idont like a bit."
Cons: "It was to noise inside the cabin,no space for my carry onl lggage,they only free coffe or soda,any thing ealse you pay,eg. coffe was cold,next time i will think over before take fly."
Cons: "Simple mistakes which could and should have been avoided made us late. The food and drink service should not have been a charge on such a long flight."
Pros: "Clean and new airplane"
Cons: "boarding process missing baggages unfriendly crews"
Pros: "Departure was on time. Flight was fine on 777 aircraft."
Cons: "Food was OK but they came through with food and drinks too often to get any sleep on a long flight."
Pros: "The flight was excellant. Something that horizon air needs to aspire too."
Cons: "The vegetarian meal was awful"
Cons: "The announcement about turbulence were to much. Could have been way more subtle or shorter"
Pros: "Flight crew was nice"
Cons: "Where do I start. Plane was very late taking off but the biggest thing was that I paid extra for a premium seat and I think it was worse then any regular seat. Waste of money!! Now the food. It sucked and there wasn't much of it. Dinner was at best skimpy and " breakfast" was a piece of some kind of cake. That was it!"
Pros: "Flight attendants were great, very nice, professional, accommodating. I woke up in the middle of the night and they politely gave me a glass of water, good food and drink service. I was so tired, I chose not to eat the dinner, so I can't speak to that, but the breakfast was juice, coffee and a slice of banana bread which was very good. Pilot was great, easy flight, easy landing. No complaints!"
Pros: "Staff was courteous and professional. Food was not bad. I could never get a coffee, because they are not allowed to serve hot drinks when the seatbelt sign is on, which it was for minor turbulence during both the dinner and snack service. Would have been nice if they came around again after the turbulence ended for those who wanted hot drinks, but this is just a minor complaint."
Cons: "Flight attendants passing out drinks completely skipped us, even though we were looking right at her."
Pros: "Airline crew did everything to keep us comfortable during the flight"
Pros: "On time"
Cons: "Upgrade seating"
Cons: "For United to go out of business"
Cons: "We had to wait for about seven hours at the airport because the flight was delayed."
Cons: "The flight was delayed for almost five hours."
Pros: "The staff was nice and helpful"
Cons: "The seats are not comfortable and not enough space. Not ideal for a long flight"
Cons: "There was no lunch"
Cons: "Service for people not able to sleep on the long haul"
Pros: "The staff was accommodating and worked hard to make us more comfortable and be helpful when possible- there was a lot of turbulence so dinner was served late and there was a lot of time we couldn't move about but they made the best of it."
Cons: "The added benefits of the Air New Zealand long flight planes of the entertainment like mini games and the footrest into bed as well as my husband and I not being seated in between two people but being on one side or the other."
Cons: "The boarding process was chaotic and the plane attempted to land once, got about 100 feet from the ground and had to pull up. So we basically landed twice."
Pros: "The crew were all very friendly and very helpful; one gentleman even took time to help me figure out how to get around the airport before we landed since I had a very short amount of time to make a connecting flight."
Cons: "Honestly, this was the best flight I've ever been on. I've never had the pleasure of having an entire flight crew be so friendly, and since the flight wasn't full, it was very comfortable."
Pros: "Plane was delayed then we were switched to later flight."
Cons: "Send another plane to get the three flights that were bumped."
Pros: "No problems"
Cons: "No issues"
Cons: "Despite dozens of empty seats in Economy Plus, flight attendants refused to allow anyone to move into the 8 vacant rows keeping us crowded in coach economy."
Cons: "Food ran out and only one choice"
Pros: "The crew was very good."
Cons: "The foot room could be better for lying on you side."
Pros: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Pros: "Comfortable seats"
Cons: "A very old B757. late departure. No explanation."
Cons: "they changed our flight without notifying us! they messed up our seats and asked my mother to deplane! when we were flying with twin babies! they also gave us grief about gate checking something on the trip home that we had no problems with on the way there. honestly i will never fly united again."
Pros: "We made it to our destination on time"
Cons: "Extremely cramped seating. Terrible food"
Pros: "No one was in my row, so I had the opportunity to lay down and stretch out!"
Cons: "The crew didn’t seem to inviting. There was one woman who was very kind... but other than that, they all seemed like they hated thief jobs... the food was very bland."
Pros: "Left on time, friendly crew, comfy flight."
Cons: "For reasons I still don’t understand my baggage didn’t travel with me and I was not able to get it until several days later"
Pros: "Entertainment was actually good"
Cons: "Not very good food but I guess they gave ice cream so maybe that made up for it? Not super comfortable seats/room."
Pros: "The movie choices were the only saving grace."
Cons: "They split up my family and were not accommodating in helping to find seats near each other. Flight attendants were rude. Requested a veggie meal and got chicken. Seats didn't recline."
Pros: "No complaints here! The Air New Zealand staff were amazing. They did their jobs really well! They made everyone comfortable during the trip."
Pros: "The flight attendants very sincere & nice. I love that their was a lot of leg room on the flight as well."
Cons: "There was no entertainment alternatives."
Pros: "Friendly staff Easy boarding"
Cons: "The flight had no snacks. The seats werent comfortable."
Cons: "I didn't like buying a ticket for a flight with an ANA number and advertised as ANA but then flying United. I don't want to fly united."
Cons: "AC was extremely cold"
Pros: "Crew was very helpful especially with looking up connecting flights due to most people missing their connection."
Cons: "The delay, but what can you do. The seats are not comfortable when you're short."
Cons: "Need more leg room and more movie options. Also crew needs to be a little nicer lol"
Cons: "Polaris Biz servie was worse than old biz class service. Only six salmon dinners aboard! Cabin crew needed to asked for many standard items. After dinner service, they were invisible. Brkfst was rushed in last hour before touch down. This was a real disappointment after an excellent flight from LAX to MEL! We can fly AA for such service at a lower price!"
Pros: "The crew was great. We were grounded for approximately four hours waiting for weather to clear in Jamestown, ND. They pushed to get us in the air and we're also very helpful once we landed in Denver."
Cons: "The delay....."
Pros: "Trip and treatment were ok... but tv is way expensive. Avianca offers you a wide range of movies and tv series for free."
Pros: "Crew was great, food was good, and had a superb entertainment selection."
Cons: "Comfort was as issue, I was assigned more leg room at the emergency row and the wall would be pushing against me, forcing me to go towards my neighbors side. Also, I had initially picked the last row to sit on, which was stated on my itinerary but when I printed my boarding pass, I got assigned middle of plane - which I did not understand nor complain about."
Pros: "Arrived a bit early to the destination."
Cons: "Every time the crew came by with something (more food, duty free, custom forms) (which seemed very regularly) it was announced over the intercom so it made sleeping very difficult on the 11 hour red eye flight. Other airlines will just walk by and catch your eye if you are awake. Seats were quite small as well."
Pros: "I like the entertainment screen and the food was tasty"
Cons: "My seat...not being able to pick an aisle seat. Also the passenger behind me kept doing something with her seat pocket and I could feel that everytime. Need more padding there. And halfway through the flight the screen quit working."
Pros: "Literally the only saving grace was an employee named David R at the Chicago desk on the morning of July 22. He helped my friend and I, calmed us down, and dos his job quickly and competently. He made me feel like a human instead of an insignificant part of the herd of cattle. Thank God for that man."
Cons: "I do not have time to fill out this box. I could write about everything shitty that happened, but then I would die typing on my phone instead of doing something amazing like bungee jumping or outrunning a grizzly bear."
Pros: "They gave us free entertainment"
Cons: "We took two hours in taking off"
Pros: "The Air NZ FLight from Aickland to San Francisco was operated by United Airlines. The seat had excellent leg room. The attendants were very pleasant and available throughout."
Cons: "When I first border the plane there was another passes egg in my allocated seat. The selection of movies available was only okay. their is only a minimal number of toilets for the number of passengers and one of them was out of paper when I went or use it. But they were always clean."
Pros: "The crew. The cheese plate."
Cons: "The TV kept going off. No news channels available."
Pros: "Absolutely no leg room poor much less than major airlines"
Cons: "Could not get seat assignment 24 hrs in advance. Website said see desk. Phone call to United said pay more $ get a seat. Had to check in twice, once with bags...still no seat...wait in line again at gate for seat."