No towels or tissue and chocolate and mint provided before arrival
No towels or tissue and chocolate and mint provided before arrival
For a short flight, Qatar Airways offers very good onboard service.
Qatar airways from Doha to guangzhau was excellent big bird Boeing 777 more room and smoothly flight, I Love it
The made us waiting and held our passports and boarding pass making us miss our flights
There’s lots of problem I faced from Bom to Doha that experience was worst I never faced before like this
Bad experience with the delay n long wait time for connecting flight after missing the connection flight from Doha.
Wore experience due to delay and took me 3 days to reach my destination.
I didn't understand why I got dropped off at departures on exiting the plane at Doha aiport. I had to find my own way to immigration/baggage reclaim which wasn't easy as staff in the departure section just tell you ti scan your boarding pass. This was very poor b qatar Airways. I spent 2 hours soyung this out and once I got to get my suitcase it was delayed. So instead of getting to the hotel at about midnight I got there at three in the morning. I wonder why I upgraded to business?
I had never seen any cabin crews behaving like that. They are not at all professionally fit for this job
Very very poor service. Authorities must take action against this airline immediately. Total failure to follow the rules and regulations of an international airline
1) crackly headphone jack 2) one of the emergency seats recline. Usually second row does. But in this case neither did 3) food was scrambled eggs or fruit. 4) fruit should not be the option to eggs 5)miserable unpleasant crew not a smile. Thought that was a virgin thing
Business lounge in Melbourne mediocre. Look at Emirates or Qatar, Qantas! Great friendly crew. Food was good but Emirates is a level above. Business seat good. But can’t compare to Qatar. Main reason for booking Qantas is loyalty and terrific connection via Perth to LHR.
The service and smooth landing. Food was delicious and the staff was friendly. We arrived earlier than scheduled.
It was nice having space in the way back where it thinned out with passengers, most folks in the far back were able to lay down and sleep. That was a pleasant surprise. Made the 15 hr flight go by pretty smooth, watching a few movies and resting. I had previously never used an airplane toilet, but finally used one. It wasn't too bad. All workers were very helpful and friendly. Their hospitality was welcomed as well
The crew were amazing - A great job. They made me feel special and valued.
Everything as good as can be if one flies economy bit not enough toilets!! People were queuing during the whole flight - there are really not enough toilets!!!
Grubby plane, dirty seat & table, poor food, wait for baggage, staff ok.
After flying Quantas (Prem Econ - SYD-SFO) which was Spectacular, we boarded AA flight SFO/PHL.. Prem Econ was NOT available on this flight so we were stuck in Econ - even though we paid $2600 EACH/ONE WAY for this ticket. I even had to BUY extra legroom seats - this AT LEAST should have been included on the AA flight. There were no screens in seatbacks, forcing passengers to use phones for entertainment. No water bottles were provided - only cups of water. The Quantas flight was FAR superior to the AA flight - even though we purchased Prem Econ for the FULL trip....
The plane was new (<6mos old) and was very well appointed. Lots of places to store things/plenty of legroom/comfortable seats/great blankets and headsets. Food was very good too. And crew were all very friendly and accommodating. Great trip!
I thought the overall standard in Premium Economy was very good indeed.
I didn't realize they didn't have bathrooms on the plane. Almost had a very bad situation.
It was confusing because I got a notification that my gate was changed when in reality it wasn’t
It’s been some time since I saw the plane and the cabin that old and worn out.
I loved how polite the crew was even though some of them wasn't the best with English that they still done everything they could to help me with my needs food was amazing
Flight from Lima to São Paulo didn’t have USB plug to charge the cellphone.
It was ok for the most part, it is missing something
Hostile flight attendants. Second flight with Jose so much better. Arrived 1/2 hour early. Thanks.
Very unprofessional staff in the checking and boarding. There was no space for my carry-on bag, which is understandable for a full flight. However, the rudeness in answering my questions about my bag were unnecessary. Shaming and threatening a passenger to be left behind was something I had never experienced (I am 57 years old and a Skymiles member) before. At a minimum, the boarding staff (Krystal Mejia and her manager Dee) should undergo further training on cultural sensitivity and professional skills on speaking with passengers. Krystal, just because I have dark hair and “look Latina” does not mean I can speak Spanish. Your assumption and threatening words until the very ending of my boarding (door of the airplane) were not only unnecessary and stressful but something that a passenger should not experience before boarding.
The flight was overbooked and the solution gave was unrespctful. I arrived 4 hour in advance in the airport and only after 2hous was possible suggest a different ticket with another company LATAM, I have accepted, but when I was checking in at LATAM the tickets was issued without luggage, what it is absurd since I have bought my tickets including it since the beginning. Due to the timing for the next flight was not possible return to Avianca to claim due to the distance between Both companies Avianca and Latam since were located in different terminals. I have insiste to the crew of Latam to call Avianca to solve it, but they could help they were alleging that only paying a thousand pesos Mexicans ($1,000 MXN) to dispatch my luggage would be accepted and I have no money at all. So I had to beg for others passagens, it was an humiliating to exchange luggage with who was platinum in order to return back the luggage in the connection airport in Brazil (GRU). I have no clue that a judicial process would be taken from my side due the lots of stress in sequence by the non professional treatment with a passenger that was just following everything said by Avianca.. Long hours of waiting until next flight and only arrive at final destine in 6hs later..
Check in of my luggage which needed to be paid for was excellent. Thanks to Nora
Food was terrible Not many options Stewards dont care Delay
The WiFi didn’t work and the seats are too close together. Very uncomfortable.
Packed in like sardines, very uncomfortable. Sitting the aisle my shoulder was rammed into numerous times by rushing flight attendants. Also flight was very cold.
The crews are great.. Easy boarding. Inflight entertainment ok. Food is a disappointment.
All planes flying to Mexico City are very old. Seats don’t even have power outlets.
Everything was great, only problem was that flights were delayed
Our flight from Denver to Honolulu was delayed by close to 4 hrs. The only concession that was offered was a $15 food voucher to be used at the airport. They texted the vouchers after we boarded so there was now way to use them.the food they did serve was cold. I can’t recommend this airline.
The original seat on the flight Toronto Newark had the floor flooded with coffee spilled, so they changed our seat to premium economy. For the flight from Newark to San Salvador we were i the last row, no reclinable seats and beside the toilet. I asked for headsets to the waitress and she gave it to.me test of all the passengers, while she was staying right behind me..
Internet was not working for a bet . Hard to order food with our credit card because it was not in your system .
I had very little time to change planes originally in Denver after my flight from Omaha. I had an hour and a half layover in Denver originally and my flight leaving Omaha was delayed an hour because they had to change a tire, which I can understand. When I reached Denver my other flight was late, fortunately, but I still had only 10 minutes to run about a mile through the airport to get to my flight. Again, fortunately, I am a healthy 71-year-old and was able to accomplish this feat. However, the stress was more than necessary to bear.
The food has never improved. It will never improve. But when I'm boarding a flight in priority boarding and I've spent 10 hours inside the security area of the airport and I get "randomly" selected for additional screening as I board the plane when the flight has already been delayed, and I work as a military contractor that has been issued visas direct from JMOD, I find it ridiculous. I would never recommend anyone to use AA on international flights. JAL is a better airline with older planes. The flight attendants on international hauls on American also have a chip on their shoulder and really dont deliver the same level of service code share partners do.
No problems with flight. Even though I had a short layover in DFW, I was still able to easily make my connection.
I was able to get on standby with relative ease
Terrible, oxygen masks were deployed mid-flight. We returned to airport. Took additional 12 hours to get home.
When we exited the plane our wheelchair wasn’t there. The Pilot and co pilot were so nice and helped us locate it. Great service.
Horrible. Flight was delayed and very bumpy. I was super unhappy
I wish there were no credit card announcements. I paid hundreds of dollars, I don't need to pay again by sitting through advertisements.
The food at Admirals Club was really great Pijamas were a nice feature The flight attendant was very nice and great attitude The aa.com does not work well specially internet service Overall a very good flight .
I was placed in a seat assignment that I was unable to change prior to the boarding day. I showed up hours before boarding and prior to boarding I asked if I could be moved to sit next to my children. Without even looking or checking, I was immediately told that it was not possible to move anyone. I went ahead and waited until boarding at which time I sat down next to my children anyways. When the passenger that was supposed to be sitting next to my children showed up, he was very understanding, and immediately asked me if I was sitting next to family, to which I replied “yes,” after which he said “it’s okay” to let me know that I can continue sitting in his seat, while he takes my seat. However, in a very contrasting and rude manner, the very person that I asked earlier, if I could be moved, that was sitting at the gate prior to boarding the airplane, showed up across the other side of the aisle, and started screaming across the airplane, where everyone could hear, to have me move out of the seat I was currently sat in, or else she would remove me from the plane, during which time the other passenger told her (the American Airlines worker in charge) that it was okay, and he doesn’t mind that I was in his seat, making her aware that I was next to family, which is where I belonged. There was no complaint at any given time by anyone, including the passenger whose seat I was in, but my safety and my children’s safety was now in danger because of an American Airlines worker, that has no regard to her surroundings or the situation that she was actually facing. The importance and clarity that was predominant in her mind, was for me not to sit in any other seat, other than the one that I was assigned, not next to my children, even though the flight was booked for all of us at the same time. I understand it isn’t always possible to make certain seat assignments together, but when a passenger with the assigned seat next to my family is OK with me switching out with him, I would think the American Airlines worker in charge should not care, unless she considered a threat, but if I was a threat, I should have been removed from the airplane at the first sign. I was aggressive, I never raised my voice, but I did for a few seconds delay, my calculated response when I was asked to move. The passengers surrounding us were in awe of the way that the American Airlines worker in charge handled this situation, and pointed out that many other passengers in that very same airplane, just prior to our “event” had switched out their seats assigned, but I was singled out, possibly because I had requested this prior to boarding the plane. This made me wonder what kind of company American Airlines really is, and has since altered my newfound opinion of this company as a recent. I am very disappointed with American Airlines due to this event that has happened during boarding and prior to flying out on a trip I booked for my daughter that just turned 16 years of age, and her first time flying at the age of emancipation with her father.
Seats were comfortable. Bathroom was large and fairly clean. Flight attendants were okay