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Book Routes Car & Truck Rentals car hire

Driver's age: 25-65

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Routes Car & Truck Rentals customer reviews

4.8
Mediocre2,159 verified ratings
Traveller rating:
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A
2.0 Poor
I was Florida resident and I could drive the car but I was charged anyway
A
4.0 Mediocre
please make it more clear that there are extra charges if going out of province and that you absolutely require detailed insurance information. The amount of time you waste for people is astounding - so many people unaware of your stringent policies. I was super annoyed and will not be returning.
A
2.0 Poor
Never got to rent it no one answered my call.had to rent from another co.
A
2.0 Poor
Terrible never picked up the car. People were waiting hours for a vehicle. Then they didn't have vehicles ready. I ended up going to another company
A
2.0 Poor
This was, without a doubt, the worst car rental experience I’ve ever had. We arrived expecting to pick up our reserved vehicle, only to be told there were no cars available. We were put on a waiting list and ended up waiting from 1:30 a.m. until 7:00 a.m. at the rental office because there were simply no vehicles. We had no choice but to spend the entire night there. To make matters worse, there was only one employee trying to handle an endless line of frustrated customers. I was number 12 on the waiting list, and people just kept arriving while everyone waited for hours with little information. When we finally received a vehicle, we discovered it had cockroaches inside. After waiting all night, getting into an infested car was completely unacceptable. This company clearly overbooks reservations without having enough vehicles available, leaving customers stranded for hours. A reservation should actually mean a car will be available. The lack of planning, staffing, cleanliness, and customer service made this an incredibly stressful and disappointing experience. I would never rent from this company again and would strongly encourage others to look elsewhere.
B
6.0 Okay
nice selection of cars, easy checkout once you complete all the paperwork. but they don't take Amex premium insurance even though it's primary and their offered insurance is pricey. after adding that and the ezpass fee, I should have just gone with one of the on-site rental agencies closer to the airport
A
2.0 Poor
I would not rent from Routes again based on my experience. Picking up our vehicle in Montreal was an absolute nightmare. It took over two hours just to get our rental car, and the office was packed with customers who had also been waiting for hours. The process was extremely slow and disorganized, making for a very frustrating start to our trip. The rental was also overpriced for a one-day rental, especially considering the excessive wait time and lack of efficiency. To be fair, the vehicle itself was clean, well-maintained, and in excellent condition. The drop-off process was also quick, easy, and hassle-free, which was appreciated. Unfortunately, those positives don’t make up for the incredibly poor pickup experience. Spending over two hours waiting for a rental car is simply unacceptable. If Routes can improve their staffing and check-in process, it would make a huge difference. Until then, I’d recommend looking at other rental companies if your time is valuable.
B
10.0 Wonderful
Better than expected. Pickup and drop off timely. Short line for check in and car was great value
A
10.0 Wonderful
Routes Car Rental provided a great experience. The car was clean, comfortable, and in excellent condition. The service was friendly and efficient, and the pickup and return process was smooth. I had no issues during my rental and would definitely use Routes again in the future. Highly recommended!
A
2.0 Poor
I had a disappointing experience with this car rental company. I rented a small Kia for only about 7 hours, but I was required to provide a CAD 1,500 deposit/hold, which felt very high for such a short rental. The deposit was also not returned immediately. When I called after 3 days, I was told it could take around 10 to 15 business days, which can be up to about 2 to 3 weeks. I feel this is too long and should have been clearly explained before I signed the rental agreement. At pickup, I had to wait more than 45 minutes while standing, and after that I felt rushed to sign the contract without a clear explanation of the conditions, including the deposit return timeline. I also found a few water bottles left in the trunk and had to dispose of them myself. Overall, the process felt poorly explained and unprofessional. Based on this experience, I would be hesitant to use this company again.

How other car hire agencies scored

Routes Car & Truck Rentals car hire prices in New Zealand

These are the best prices for 5-12 Aug.
Suzuki Swift car
Suzuki Swift
or similar Small
2
2
4-5
$35/day
View Deal
Class Compact Crossover car
Class Compact Crossover
or similar Small
4
2
2/4
$34/day
View Deal
Class Intermediate Crossover car
Class Intermediate Crossover
or similar Medium
5
3
2/4
$39/day
View Deal
Ford Ranger car
Ford Ranger
or similar Large
5
2
2/4
$109/day
View Deal
Suzuki Jimny car
Suzuki Jimny
or similar 4WD
2
2
4-5
$46/day
View Deal
Ford Wildtrak car
Ford Wildtrak
or similar Pickup truck
5
2
2/4
$67/day
View Deal
Class Premium SUV car
Class Premium SUV
or similar 4WD
5
5
4-5
$146/day
View Deal
Class Compact SUV car
Class Compact SUV
or similar 4WD
4
2
4-5
$35/day
View Deal
Class Special Car car
Class Special Car
or similar Category
5
5
2/4
$39/day
View Deal
Mitsubishi Outlander car
Mitsubishi Outlander
or similar 4WD
5
3
4-5
$42/day
View Deal
Class Intermediate SUV car
Class Intermediate SUV
or similar 4WD
5
3
4-5
$44/day
View Deal
Subaru Outback car
Subaru Outback
or similar Medium
5
3
4-5
$79/day
View Deal
Class Special Van car
Class Special Van
or similar Van
5
5
4-5
$89/day
View Deal

Where can I find Routes Car & Truck Rentals car hire?

Address

73 Shortland Street, Auckland New Zealand

Hours

Phone

+64 9 379 5080

Address

Auckland Airport, International & Domestic Terminal, Auckla

Hours

Address

25a Laurence Stevens Drive

Hours

Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Phone

+64 9 275 0066
View deals

Good to know

Most popular city

Most popular car type

Average price

Good deal

Calgary
Supplier choice
$39/day
$37/day

Top tips for hiring a car from Routes Car & Truck Rentals

  • 25% of our users found car hire from Routes Car & Truck Rentals for $37 or less
  • Book your car hire from Routes Car & Truck Rentals at least 9 weeks before your trip in order to get a below-average price.
  • Small car hire from Routes Car & Truck Rentals is around 84% cheaper than other car types, on average.

FAQs about hiring a car from Routes Car & Truck Rentals

  • How much does it cost to hire a car from Routes Car & Truck Rentals?

    On average a car hire from Routes Car & Truck Rentals costs $114 per day.

  • What is the most popular car hire from Routes Car & Truck Rentals?

    Intermediate (Skoda Octavia Combi or similar) is the most frequently booked car hire type from Routes Car & Truck Rentals.

  • How many car hire locations does Routes Car & Truck Rentals have?

    Routes Car & Truck Rentals has 440 car hire locations worldwide. Take a look at our Routes Car & Truck Rentals car hire location map to find the best car near you.

  • Which countries does Routes Car & Truck Rentals have car hire locations in?

    Albania, Armenia, Australia, Barbados, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Djibouti, Dominican Republic, Georgia, Greece, Guernsey, Iceland, Jamaica, Jersey, Jordan, Malta, Mauritius, Mexico, Morocco, New Zealand, Oman, Panama, Peru, Poland, Portugal, Puerto Rico, Qatar, Romania, Saint Martin, Spain, St. Maarten, Trinidad and Tobago, Türkiye (Turkey), U.S. Virgin Islands, United Arab Emirates, United Kingdom and United States

  • How much does it cost to hire a car from Routes Car & Truck Rentals for a week?

    On average a car hire from Routes Car & Truck Rentals costs $798 per week ($114 per day).

  • How much does it cost to hire a car from Routes Car & Truck Rentals long term for a month?

    On average a car hire from Routes Car & Truck Rentals costs $3,420 per month ($114 per day).

Everything you need to know for your Routes Car & Truck Rentals car rental