Book Routes Car & Truck Rentals car hire
Same drop-off
Driver's age: 25-65
Routes Car & Truck Rentals customer reviews
4.8
2,121 verified ratings
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Customer service is lacking.
I still have not received my money back. I never got a car because my luggage was sent back with my sister and the person helping me would not except her reading the information that he requested, or photos.
When searching for a rental car, I chose your company based on the rate presented to me through KAYAK, as most consumers would. For this trip to the Denver area, KAYAK identified your company as offering the best rate, so I decided to give your company my business. At the time of booking, I paid $263.38, including the insurance coverage presented during the booking process, for my rental during my time in the Denver area. However, when I arrived at the customer service desk, expecting a quick checkout so I could get on my way to my destination, I was charged an additional $900+. When I questioned the additional charges, I was simply told that rental car rates are high. I was also persuaded to purchase the prepaid fuel option because I was told it would be “cheaper” than filling the vehicle at a gas station. Additionally, I was charged $69 for tolls, despite never using toll roads during my trip. This raises a very simple question: Why would a customer search for the best available rate, choose your company over other rental car companies, and then be presented with hundreds of dollars in unexpected additional charges at the counter? The original online booking price is what influenced me to choose your company. Had I known that the $263.38 quoted and paid online would ultimately result in an additional $900+ being charged at the counter, I would have made a completely different rental decision. What is particularly frustrating is that other rental car companies now offer an entirely app-based experience where customers can complete the rental process without going to a customer service counter and being presented with additional charges or optional products that were not clearly understood at the time of the original booking. I would like an itemized explanation of every charge that resulted in the additional $900+, including an explanation of why the $69 toll charge was applied when I did not use toll roads, as well as an explanation of the prepaid fuel charge and why it was represented as the more economical option. I also believe customers should be able to see the true total cost of their rental before arriving at the counter, rather than being attracted by a low advertised rate only to encounter substantially higher charges when they arrive to pick up the vehicle. I chose Routes because of the rate presented to me. Unfortunately, the final cost and the experience at the counter were very different from what I reasonably expected when I made the reservation.
The car was ready upon arrival, no additional cost or hassle. Just give yourself enough time as the location is quite far from the airport, but shuttle bus runs every 15 mintues. Thank you for great and affordable car rental.
Their shuttle took 40 minutes to arrive. I then waited an hour in line and eventually left the line without picking up a car because I had an appointment that I could not miss. The staff were all friendly when they called me but their process is inefficient and slow.
Reservation wasn’t honored. There were no cars left to rent when I arrived.
Poor
they wouldn't rent to me because I didn't fly in from out of town. I don't recall seeing that on the website
Good service but the car was the worst ever. Once you go over 100 km/h on the highway, the car starts shaking really badly.
4/5 Car was good but interior wasn't clean as expected
Routes Car & Truck Rentals car hire prices in New Zealand
These are the best prices for 13-20 Oct.
Class Compact Car
or similar Small4
2
4-5
$45/day
Ford Wildtrak
or similar Pickup truck5
2
2/4
$104/day
Class Compact SUV
or similar 4WD4
2
4-5
$45/day
Class Standard SUV
or similar 4WD5
3
4-5
$52/day
Where can I find Routes Car & Truck Rentals car hire?
Address
73 Shortland Street, Auckland New ZealandHours
Phone
+64 9 379 5080Address
Auckland Airport, International & Domestic Terminal, AucklaHours
Address
25a Laurence Stevens DriveHours
| Monday | 07:30 - 18:00 |
|---|---|
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | 08:00 - 17:00 |
Phone
+64 9 275 0066Good to know
Most popular city | Most popular car type | Average price | Good deal |
|---|---|---|---|
Calgary | Supplier choice | $39/day | $37/day |