Pick-up location

Vancouver

Car types

4x4, Commercial, Compact, Convertible, Economy, Full-size, Intermediate, Luxury, Mini, People mover, Premium, Standard, Van

Rental locations

Airport locations

Popular agencies

Thrifty, Avis, Dollar, Hertz, Alamo

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

credit card

pick up the car

shuttle from the airport

returned the car

car was clean

friendly staff

car was dirty

rental place

car available

took over an hour

car insurance

great price

drop off the car

great car

car was great

10.0

Pros: Good value and clean car. Had a bit of confusion as it was an ACE rental but provided through a Discount Car Rental office, but once I figured that out it was easy enough.

Reviewed Oct 2018

review from
2.0

Cons: Finnaly I did not rent the card due to they asked an additional insurance policy.

Reviewed Oct 2018

review from
10.0

Pros: great customer service, great car, everything about the rental was easy!

Reviewed Oct 2018

review from
6.4

Pros: Good car, nice to drive, loads of space and great technology.

Cons: Bought Insurance online through Kayak only to be told that the car rental company don't accept it, and therefore I had to buy it again. Complete waste of money.

Reviewed Oct 2018

review from
3.6

Pros: Inside of the car was clean But no car navigation and couldn’t connect music and Bluetooth

Cons: We waited for 2 hours and a half for picking up the car. I booked the car at 10 am but eventually we left at 12:30. It was not only us, everyone who booked around the time waited at least an hour.

Reviewed Oct 2018

review from
4.4

Stressful

Cons: My credit card covers the rental insurance and I always use it without any problem worldwide. They did not accept our credit card insurance and made us call them and get a confirmation number. As we had to rush out, we decided to buy the insurance for $26 a day while we found out that there is a $1000 deductible even with the insurance. We asked for a 0 deductible option and they told us that it's not an option for "any car" as we chose and it only comes with "small car"!! The fuel tank was almost empty which added to the inconvenience. It was a stressful experience and cost us much more than we thought.

Reviewed Sep 2018

review from
2.0

Worst Renting Experience

Cons: Apparently Ace has a partnership with d*********r in downtown Vancouver. The partner company in question was a nightmare! They said without a official English translation you’re not able to rent a car over there, while I was grabbing my translated drivers license, the branch manager showed up and said my translation wasn’t valid, that it was needed a ICBC translated license, they said it is in their company policy. When I asked for the hard copy of their policy the branch manager had bad attitude. So I asked for an email with the policy so I could read exactly where is my issue with this partner company. They wrote an one sentence email saying that’s company policy. What a joke! I called their provided number of ACE costumer service and unfortunately the only thing they did on the phone was ask if there was anything they could do. Honestly, he should do better, he couldn’t even get me the company policy in question. My complain is that at the d*********r website, there’s no request of the so called official translated drivers license. The partner company made ACE looks bad, really bad, they had a branch manager with horrendous attitude. Not providing the “policy” that they claim to be with the information and making you loose time over some very simple issue is a very serious problem in my view, but that’s just me am I right..? I just rented a car in another company as usual without any problems!

Reviewed Sep 2018

review from
4.8

Mandatory insurance

Pros: The car was confortable

Cons: I am unsure with my insurance car company and with my credit car however they made me pay their own insurance ( policy of their company) which it increased a lot the total rent. I don’t like those kind of surprises, $20 extras per day!

Reviewed Aug 2018

review from
10.0

Oh oh, my bad

Pros: I made a mistake and was delayed past the two hour time frame for picking up my rental. The agents assured me they would access their inventory and check cancelations because the car that was being held for me had been rented out. An hour later I got a call that a car was ready for me. I appreciated the follow up.

Reviewed Jul 2018

review from
2.0

NO RENTAL!! Very Angry!

Pros: Nothing.

Cons: I didn’t like that they overbooked and i wasn’t able to get a rental. I didnt like that no one called me to let me know there was no car. I didnt like that i was able to reserve the car when they had no car. Why book me if there was no car? It ruined my travel plans. Going to rent cars with Turo now. I hate ace and discount now.

Reviewed Jul 2018

review from
9.6

Surprisingly good

Pros: I was very hesitant to book with Ace after reading the reviews but they were half the price of other rental cars so I figured I’d try it. I was pleasantly surprised. I had to wait a bit to get my car when I arrived in Vancouver but when I did it was a brand new Jeep which was a free upgrade from what I reserved. I had no problems on the drive from Vancouver to Calgary (and all the sightseeing trips in between). Thanks!

Reviewed Jul 2018

review from
6.0

Unclear booking

Pros: People working at discount were very friendly and helpful

Cons: After booking, there were extra fees that weren't told about until we arrived at the rental shop. -1000$ deposit -Extra 14$/day for another driver -insurance bought from Allianz was not accepted for the car insurance.(had to purchase in store insurance). It would be nice to have all these extras explained while booking a car.

Reviewed Jan 2018

review from

10.0

Pros: Good value and clean car. Had a bit of confusion as it was an ACE rental but provided through a Discount Car Rental office, but once I figured that out it was easy enough.

Reviewed Oct 2018

review from
10.0

Pros: great customer service, great car, everything about the rental was easy!

Reviewed Oct 2018

review from
10.0

Oh oh, my bad

Pros: I made a mistake and was delayed past the two hour time frame for picking up my rental. The agents assured me they would access their inventory and check cancelations because the car that was being held for me had been rented out. An hour later I got a call that a car was ready for me. I appreciated the follow up.

Reviewed Jul 2018

review from
9.6

Surprisingly good

Pros: I was very hesitant to book with Ace after reading the reviews but they were half the price of other rental cars so I figured I’d try it. I was pleasantly surprised. I had to wait a bit to get my car when I arrived in Vancouver but when I did it was a brand new Jeep which was a free upgrade from what I reserved. I had no problems on the drive from Vancouver to Calgary (and all the sightseeing trips in between). Thanks!

Reviewed Jul 2018

review from

2.0

Cons: Finnaly I did not rent the card due to they asked an additional insurance policy.

Reviewed Oct 2018

review from
6.4

Pros: Good car, nice to drive, loads of space and great technology.

Cons: Bought Insurance online through Kayak only to be told that the car rental company don't accept it, and therefore I had to buy it again. Complete waste of money.

Reviewed Oct 2018

review from
3.6

Pros: Inside of the car was clean But no car navigation and couldn’t connect music and Bluetooth

Cons: We waited for 2 hours and a half for picking up the car. I booked the car at 10 am but eventually we left at 12:30. It was not only us, everyone who booked around the time waited at least an hour.

Reviewed Oct 2018

review from
4.4

Stressful

Cons: My credit card covers the rental insurance and I always use it without any problem worldwide. They did not accept our credit card insurance and made us call them and get a confirmation number. As we had to rush out, we decided to buy the insurance for $26 a day while we found out that there is a $1000 deductible even with the insurance. We asked for a 0 deductible option and they told us that it's not an option for "any car" as we chose and it only comes with "small car"!! The fuel tank was almost empty which added to the inconvenience. It was a stressful experience and cost us much more than we thought.

Reviewed Sep 2018

review from
2.0

Worst Renting Experience

Cons: Apparently Ace has a partnership with d*********r in downtown Vancouver. The partner company in question was a nightmare! They said without a official English translation you’re not able to rent a car over there, while I was grabbing my translated drivers license, the branch manager showed up and said my translation wasn’t valid, that it was needed a ICBC translated license, they said it is in their company policy. When I asked for the hard copy of their policy the branch manager had bad attitude. So I asked for an email with the policy so I could read exactly where is my issue with this partner company. They wrote an one sentence email saying that’s company policy. What a joke! I called their provided number of ACE costumer service and unfortunately the only thing they did on the phone was ask if there was anything they could do. Honestly, he should do better, he couldn’t even get me the company policy in question. My complain is that at the d*********r website, there’s no request of the so called official translated drivers license. The partner company made ACE looks bad, really bad, they had a branch manager with horrendous attitude. Not providing the “policy” that they claim to be with the information and making you loose time over some very simple issue is a very serious problem in my view, but that’s just me am I right..? I just rented a car in another company as usual without any problems!

Reviewed Sep 2018

review from
4.8

Mandatory insurance

Pros: The car was confortable

Cons: I am unsure with my insurance car company and with my credit car however they made me pay their own insurance ( policy of their company) which it increased a lot the total rent. I don’t like those kind of surprises, $20 extras per day!

Reviewed Aug 2018

review from
2.0

NO RENTAL!! Very Angry!

Pros: Nothing.

Cons: I didn’t like that they overbooked and i wasn’t able to get a rental. I didnt like that no one called me to let me know there was no car. I didnt like that i was able to reserve the car when they had no car. Why book me if there was no car? It ruined my travel plans. Going to rent cars with Turo now. I hate ace and discount now.

Reviewed Jul 2018

review from
6.0

Unclear booking

Pros: People working at discount were very friendly and helpful

Cons: After booking, there were extra fees that weren't told about until we arrived at the rental shop. -1000$ deposit -Extra 14$/day for another driver -insurance bought from Allianz was not accepted for the car insurance.(had to purchase in store insurance). It would be nice to have all these extras explained while booking a car.

Reviewed Jan 2018

review from

How much does it cost to hire a car in Vancouver?

On average a hire car in Vancouver costs $65 per day.

What is the most popular hire car in Vancouver?

Compact (Toyota Corolla or similar) is the most frequently booked hire car type in Vancouver.

What is the cheapest hire car agency in Vancouver?

In the past 72 hours, the cheapest hire cars were found at Thrifty ($39/day), Alamo ($64/day) and Avis ($95/day).

What is the best hire car agency in Vancouver?

Based on ratings and reviews from real users on KAYAK, the best car rental companies in Vancouver are Alamo (8.7, 6548 reviews), Enterprise (8.5, 13048 reviews), and Avis (7.6, 2327 reviews).

Which car hire agencies are at the airport: Vancouver Intl Airport (YVR)?

Car hire companies onsite at Vancouver Intl Airport include Thrifty, Hertz and Dollar.

Which car rental companies will pick you up at the airport: Vancouver Intl Airport (YVR)?

Car hire companies that offer shuttle or pick-up services from Vancouver Intl Airport to off-airport locations include Thrifty, Hertz, Avis, Dollar, Alamo and Routes Car & Truck Rentals.

What is the cheapest car hire location in Vancouver?

In the last 72 hours the cheapest hire car price was found at Thrifty 3880 Grant Mcconachie Way V7B 1Y7 (11 kilometres from the city centre).

How can I find hire car agencies near me in Vancouver?

Take a look at our extensive car hire location map to find the best hire cars near you.

What type of car is recommended for driving in Vancouver?

A large spacious car is ideal if you are planning on exploring the great outdoors, as you will have plenty of equipment and accessories that need storage space. A modern SUV, such as the Chevrolet Trax, is affordable and provides ample room for ski and hiking equipment while also featuring a smooth and easy-to-use automatic transmission that is ideal for downtown driving.

What's the speed limit in Vancouver?

Unless otherwise indicated by signage, the speed limit in Vancouver is 50 kilometers per hour in urban areas and 80 kilometers per hour in rural areas. Converted to miles per hour, these limits are respectively approximately 31 mph and 50 mph.

How are gas prices in Vancouver?

Petrol prices in Vancouver are well above the Canadian average and what you can expect to pay in some less inhabited states. Expect to pay approximately $1.36 Canadian dollars per liter. This would translate to approximately $3.89 USD per gallon.

Where are the best places to park in Vancouver?

A public parking lot, such as the one located at Vancouver Public Library, is the most cost-effective method of parking close to downtown. A convenient alternative is to drive to Granville Island, where there is free parking specifically designed for visitors. From here you can take a short ferry across to get to downtown.

Most popular agency	Thrifty
Most popular car type	Compact
Average price	$67/day
Good deal	$51/day

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