Vancouver Car Hire

Cons: i was originally told that if car was brought in an hour or two late i would not be charged. however when looking at the reciept i found that i was charged an additional eight dollars. also i think i was overcharged for gas

Cons: Had booked the vehicle under the assumption that it was at the airport and there happens to be 2 enterprise locations equidistant from YVR. Long story short it took quite awhile to get to the car. It was also very hard to get a taxi from the location after the drop off.

Cons: Nothing negative to mention.

Cons: a caused a minor scratch and they freaked over it!!

Cons: No pickup service

Cons: Kayak prices are not discounted in any way. 10% would make me come back.

Cons: The car rental place did not have the car it was a complete waist of time

Cons: Crappy location. Sleazy building. Bad hours of operation.

Cons: Island's internet connection was so poor, I have yet to receive a copy of the contract. I took a photo for billing records and will contact Hertz when we get home.

Cons: Long waiting time at pick up

Cons: Service was blasé and customer rep was uninterested. Got charged bout 369 USD for a 3 day rental (mon night to Thu morning). Original quoted price was 134. Insane. Go with Enterprise or Budget, much friendlier and cheaper.

Cons: I asked the Hertz agent specifically when I needed to return the car to ensure that I don't get charged an extra day. She informed me it was 3pm and even noted it on the account. When I went to return the car, I was there before 3pm, but was still charged an extra day. Even though the agent at the office saw that the 3pm was noted on my account, he said he was unable to change it and I had a train to catch and no time to argue. I ended up paying $116 instead of the original $65 quoted though Kayak.

Cons: N/A

Cons: My flight was delayed and the rental counter was closed after we got in. Because we were traveling to whistler 2 hours away, we had no way of getting there and had to sleep on the ground until the rental counter opened the next morning (even though we had already paid for an expensive hotel room. This was a nightmare

Cons: ending cost almost ended up being double due to hidden surcharges and fee. Hertz employee was rude when I raised questions regarding these especially the airport fee

Cons: I booked a Large Special on your site. I even got a message saying I got a good deal for a Large vehicle. When I got to the site, they told me the reservation was only for a compact and I needed to pay $$$ more to get a Large. Classic bait and switch, deceptive marketing. I switched to another provider.

Cons: Get all of your offices in US and Canada to accept American debit cards.

Cons: Lots of added fees including "premium location" fee. This is ridiculous. Increased price 50% from estimate.

Cons: Insurance was too expensive.

Cons: pick-up took longer than anticipated.

Cons: when I declined she lost interest in me, and her friendliness evaporated

Cons: See above

Cons: The car we reserved was not there when we came and after about an hour waiting we had to pay more for upgrading to bigger vehicle

Cons: All good.

Cons: I found the Hyundai Accent could do with a few more cylinders and more comfortable seats

Cons: I was given a 10 dollar quote for an upgrade but then charged 20. On check out the difference was ammended

Cons: we messed up our return schedule (missed the ferry) so we: - returned the car 2h late and to the airport instead in the city -> resulted in 1 day additional rent which we considered as ok - didn't have the time to fill up the gas otherwise we would have missed the plane -> $227 were charged for fuel service which is 3-4 times the value of the fuel. We consider this simply a rip off, twice the amount would have been acceptable. We might choose another company next time

Cons: long line at pickup in Vancouver. 1 sales rep on Sat.

Cons: I believe the price for one way rentals is way too high. Also, why charge the same high rate for all days. The cost of rental per day should be the same for return to the same location and a one time drop off fee for a different pick up/drop off. Current practice discourages me from staying more days. Also, I tend to drive my own car if I am interested in one way car rentals. So for me it reduces my car rentals from Avis.

Cons: Very uncomfortable seats

Cons: The office was understaffed and we waited almost an hour to get our hundai sonata.. When we finally got it, the windshield wipers had been left on due to a recent wash, and the driver side on did not work. Luckily we discovered this before we pulled away. We were promptly given an different vehicle (supposedly an upgrade to a Santa Fe). It did not have all the same features as the sonata, and both of us found it to be very uncomfortable to sit in regardless of trying all available seat adjustments. We both had backaches for 10 days. Being a larger vehicle, it also used more gas than the originally promised car.

Cons: A surprise $50 fee for dropping off at the airport vs. Downtown. This was not disclosed at time of rental and tripled the cost of my rental. It feels like bait and switch. Other websites do disclose all fees.

Cons: Chevy Cruz is not a great car to drive, I should have asked for something different. I paid for the Garmin GPS and it was very slow to bring up searches. It was helpful while driving on the road but clunky and not very intuitive on searches...it took us to a market when we searched for fuel.

Cons: Long wait to pick up the car, even with reservation.

Cons: That my bill was proposed to be $49 per day, and it was $63 in the end because of additional costs. That's a big difference. It would be nice to know about all the add-on fees ahead of time.

Cons: We were satisfied with everything.

Cons: At the end the cost was 3 times higher than the expected when we were to pick up the car

Cons: There's a charge (17%) if you landed at the airport within 24 hrs. I should've said it was more than 24 hrs because they didn't check anyway.

Cons: Personnel was kind of not friendly .. more on the rude side I didn't receive electronically my bill, thus I am planning to call to make sure all is ok. Plus my bank shows that the 350 deposit is still there,, not impressed to be honest.

Cons: Nothing to note

Cons: There was only one agent on duty at 10:00 AM on Friday morning when a two cruise ships docked. It took over an hour for her to process all the people wanting to rent cars. She was definitely overworked, and doing the best she could, but the line was very long and the hour wait was not acceptable.

Cons: It was hard to find the location of the Alamo desk, so finding the place to pick up was tough.

Cons: Booked a vehicle to pick up AT airport, turns out it was not at the airport but 20 minute train ride into downtown Vancouver. I booked to pick up the vehicle at 3 pm, however the downtown location closed at 3 pm and left us with a dark desk and no way to find a vehicle. When I booked it, the online page should have warned me that that particular office closed at 3 pm. No calls were made to us to find out if we were on our way or what had happened. Luckily a gentleman at the convention center onsite helped us find the last vehicle for rent in the area and we paid more and got a tiny car, but it was a vehicle and we did not have to stay the night in Vancouver. Being such a large company, I would think the website would have warned me that our pick up time and the closing time were the same and I would have researched further. Won't ever book with Alamo again.

Cons: Booked a full size. They never told me they don't have one. When I go to parking lot, they hand me over a compact (still without telling me). When I ask for full size, the day we will "UPGRADE" you to minivan. Sorry, that's not an upgrade and you could have at least told me that you don't have car I won't.

Cons: The garage you pick up the vehicle in is dark so it is a bit hard to examine the car prior to picking up. But would not deter me from renting from them again.

Cons: No pen at the after hours drop off!

Cons: The first Jeep Cherokee's 4WD service light was on, the second Jeep Patriot was old, ratty and stunk of cigarette smoke, and the last option with AWD was a Chevrolet thing. We left and went to Hertz and got a brand new clean Jeep Wrangler instead.

Cons: I booked a rate on your site for a total car rental period with all fees for just under $40. When I returned my car to Thrifty the total was $199. 52 and I filled the car full of gas. They said that they added a $35 dollar per day insurance that I did not sign up for and they would not remove this charge. I am waiting for a phone call from you to discuss a refund. 949-910-0033

Cons: the car was smaller than i expected from an SUV, but it worked out fine. also, i asked for a ski rack at time of reservation and also called thrifty the day before we went to vancouver. both times i was told that my request was recorded, but not guaranteed. so i thought there was a decent chance that i would get a ski rack since i requested it so far in advance. when we arrived at the pick up location, i was told that they do not have ski racks in that location and never have them available for customers. that was kind of weird.

Cons: I only had the car 5 days and was charged the weekly rate. I was given only 1 day of insurance back when I brought it back early. On your website it doesn't mention the $30/day for insurance on top of the rental charge. I was led to believe at booking everything was included. Too expensive.

Cons: Despite having a reservation- no car available and no attempt to find an alternative and no apology. I will not book with Europcar again.

Cons: Discount cars had run out of vehicles and we're planning on not picking up waiting customers from the airport. I had to put pressure on them to do so as there were a couple of families with kids and babies waiting anxiously. Phone at pick up point was not working. The process took ages and was a stressful start to our family holiday.

Cons: Shuttle took very long to get to airport, when i arrived at car rental place, they told me they ran out of cars and would not be able to rent me a car even though I had a reservation. They then told me to walk to Enterprise 10 minute walk down the street in the pouring rain. Manager was incredibly rude. Shuttle driver was however very nice. Overall, terrible experience.

Cons: See above.

Cons: It took over an hour to have the rental agency pick us up at the airport. Some was related to traffic, but most was related to confusion by the pick up driver. They said they would not post the deposit to the credit card, what they did.

Cons: The service especially at the start was dreadful. Firstly, when we phoned to ask where we should be collected from at the airport, the directions given were poor. Then at the centre, they repeatedly tried to give us a car we didn't want, (we could see the car we reserved and pointed this out), the reason it seemed because they would have to move another car to get our one out, and they had misplaced the keys. When we eventually got the car we reserved, our attendant put the wrong end date into the computer (despite the fact he had our booking confirmation) and charged us for one day too few. We pointed this out after paying, and he said we would just have to pay an extra $65 on return, which he wrote on our form and we accepted. On return, we were first asked to pay the full amount, which obviously we didn't do since we had already paid for all but one day. Then we were asked to pay $82 for this day, which we agreed was correct but wasn't what we had written on our form from the first attendant.

Cons: I rented the car thinking it was from the airport Vancouver National location when really it was reserved from the downtown National location. The manager was VERY good and assured me I would have a vehicle. And, I did. thanks.