2.0 Mediocre19 May 2022
A complete fiasco. I booked a rental car for a vacation to Hawaii. Kayak/Priceline booked the car to be picked up and dropped off at a location a few miles from the airport. The problem is that my flight arrived at the airport from the U.S. and the rental car location was not open when I arrived (9:30 pm) or when I needed to depart (7 a.m.). When I tried to call Priceline, I was told to deal with the rental car company. I learned my lesson....never again.
2.0 Mediocre18 May 2022
We liked the car. Everything else was pretty bad. We booked a car at Honolulu airport Hertz. The actual rental agency we booked at was a mile away from the airport with no shuttle (452 Kalewa St, Honolulu, HI 96819). It was not the Hertz actually inside the airport. So after traveling all day, we had to take a cab with our small children and luggage to the Hertz Car Rental - Oahu, Honolulu - North Nimitz HLE location. The customer service person who rented us our car there wouldn't shut up about how he texts people that this isn't the airport location all the time, and it's not even his job to do that and he does it in his off-hours. He kept talking about this even after we politely said we understood but were tired and just wanted to get our car. He did give us a free "upgrade" but I suspect that was because they didn't actually have the car we rented on the lot. We also weren't able to drop our car off at that location to catch an early flight because they were closed with a fenced lot locked up and no night drop. We called Hertz corporate and they said they couldn't modify the reservation for a different drop-off and to call the closed location. Obviously, no one answered, so we got charged a drop fee for taking it to the airport.
4.0 Okay17 May 2022
The wait is long and the team isn’t the friendliest. Would go for a different company if I’ll be honest. And that’s with the car being fine.
6.0 Good17 May 2022
I made a booking for Honolulu Airport, while they are 1.7 miles from the airport, they would not pick up or drop off, Therefore you need to add $36 in Uber fees to the cost of the rental. The car wasn’t clean and had a mildew smell, you could not see through the side view mirrors. Personnel were friendly but refused to give us a ride to the airport.
6.0 Good12 May 2022
I definitely will not pick-up and drop off from that location again. Not convenient for us at all. The airport location is way better.
10.0 Excellent8 May 2022
Great place, I will do it every time
6.0 Good7 May 2022
Drop off nice. Due to my error booking through 3rd party… would have been nice if Hertz could have assisted more and not have extra fees for every little thing that seems so simple as to switching drop off locations or pick up locations…. Put a damper on ease of traveling as a vacationer to spend extra hours to get from a to b to c…..
8.0 Excellent6 May 2022
We got an older car with 50k on it and a fair share of dents and scratches. That's not a big deal -- I'm happy as long as it runs and drives well, which it did. I was surprised that there was no option given to note this damage before we took the car off the lot -- we weren't given a sheet to fill out, and the exit wasn't manned, so we just took a bunch of photos when we left. When we returned it, the process was very quick and the attendant didn't take a close look at the vehicle either. I guess they just accept that there's going to be some typical damage. It looks like they get a lot of turnover there: the return area was nearly full both times we were at the location.
2.0 Mediocre6 May 2022
The day before we were due to pick up our rental, I got a text message informing me that my pickup had changed to a location further away from the airport. This made departure even more difficult and time consuming with all our luggage and a baby. The car itself was just okay, older model and made rattling noises when driven.
10.0 Excellent6 May 2022
The staff was so patient, kind, helpful, and understanding. Thank you!