Sydney Car Hire

renting on Australia's east coast

Pros: The pickup/dropoff went well, especially the help when we returned the car. Car was very comfortable, clean, drove well, and we had no problems.

Cons: When we picked up the car, I asked for a map - especially of how to get to the motorway in Sydney. Was told they didn't have any maps. We used our cell gps, but when you go through tunnels service gets dropped (duh) making it a bit stressful about what turn might be next. I was surprised (frustrated) that even a city map was not available in paper form (come on, Hertz!). Next problem was discovered when we got home and I was paying my credit card bills. When my reservation was made, Hertz charged my credit card one day rental costs. But the system never reflected this when renting or returning the car, so I was charged the full amount when dropped off. This is NOT the fault of the return agent, but the Hertz system. I have since sent an email to Hertz and 2 days later still no reply. If this gets resolved, then my rating might go up - but if it takes more work on my part to get resolved, then rating may actually go down. Also, I thought the charge to drop off at a different city was a bit steep - especially since it seemed like more than twice the actual rental cost.

Pros: value

Cons: the return place is not easy to find, i spend nearly 1 hour for finding the place to return my car and also the traffic there

Pros: Price was good. Car was as advertised.

Cons: I requested a rental at SYDNEY AIRPORT, the pick-up and drop-off was about and hour away from the airport, no shuttle, and cost us $100 to get there by Uber...

Be aware - there are two pickup locations at SYD

Pros: Rented a mid size SUV. Nissan X-Trail advertised but Hyundai Tuscon delivered. This is as expected with any rental car company. The point is the car was actually better than that promised. Use the promo code 109491 for a substantial discount (expires Sept 2016 I think) Was charged only slightly more than the estimate. It pays to dig down on each company to get the quotes which include the fees, They make up a substantial portion of the cost (37%)

Cons: My car was at the international terminal. I assumed they only had a counter at Domestic so I made a needless ($12) round trip between terminals. The agent stated 'you know you have a $4,000 excess'. I took out insurance (provided by Allianz). Their policy says nothing about an excess (deductable)! This is all handled as a separate transaction. Thankfully, I didn't have any issues. Not sure how tolls are handled. I was only told "not to worry about it" There was no charge on my final receipt except a $130 rego fee. Best scenario is the tolls are included in the rego fee. Most likely scenario is I will get an additional charge on my card for actual amount. Worst case is the RTA will issue fines based on Hertz providing driver information. Nothing was given in writing.