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Cons: Flight was three hours late and The luggage count be shipped to lax directly. I had to get my luggage, drag luggage to hotel, and check in again in Hangzhou. They even collected headphones and stoped videos on board half an hour before its landing.

Pros: NA

Cons: The hyphen in first name separated name into first and middle. We canceled flight because airline wanted to charge for correcting the name that their system won’t take.

Cons: The flight was supposed to leave at 8:30pm. We were delayed until 11, then 11:50. At 11:50 we were still not boarding and an argument started about compensation. We were finally boarded at 12:30am. But on the plane we were not given information and continued to sit there for an hour and a half while the plane was further delayed. We finally left around 2:30am, six hours after we were supposed to leave. I missed my ride at Beijing and my first night at the hotel.

Cons: We had to get off the plane in Jinan to go through customs and get back on rather than going straight to Chengdu. In Chengdu we had to claim our checked bags and check in again before boarding to Taipei.

Cons: 0

Pros: I slept for 12 of the 15 hours so? Food was good!

Cons: More leg room.

Cons: Qantas need to improve thier overall customer service

Pros: Crew were helpful and very nice. However, as first experience flying internationally with Qantas wasn’t positive.. very proud to be Australian but their mechanical faults doesn’t help in customer loyalty.

Cons: Flight delayed due to mechanical faults for 4 hours. $15 meal voucher is not sufficient to cover the cost of proper meal. Airlines if allocating seats automatically should not put a female in between two males, not a very nice experience. No option to amend seat.

Pros: The Malaysia Airlines crew hospitality is world wide known and I experienced it myself during this flight

Cons: I sit in 2K of A350-900. Though it is known as a throne seat, there is an error on the installation of this seat. The foot rest that comes up and supposedly joined with the ottoman to make up the flat bed is too long so this seat never can actually go to full 180 degree mode.

Pros: Some staff were good others could not be bothered.

Cons: Nicer staff

Cons: It was delayed by 15mins due to heavy rain but it was OK as everything else was on point

Pros: Seats were comfortable

Cons: The crew was not friendly, and the food selection is limited

Pros: The entertainment options were great

Cons: Figuring out how to get from domestic to international terminal was far from easy. The security lines were tight and slow. The waiting area was crowded and loud, it was a relief to get on the plane. Also the coffee was terrible

Pros: Long flight, lots food, good experience

Cons: Was in economy so it is what it is

Pros: Excellent food an si service

Cons: Avoidance of delay as I missed the connecting flight and had to take a later flight when connecting to cairns

Pros: Crew is one of the friendliest I have ever experienced. Everybody has been extremely nice and helpful. Food was great.

Cons: Seats feel very narrow, pitch is good. Entertainment is pretty basic, selection is eh. Boarding is not consistent.

Pros: The plane was great!

Pros: Crew were great!

Pros: The crew member in my section was amazing, he went out of his way to greet each and everyone of us individually. The flight was comfortable, boarding a breeze and on time!

Pros: Entertainment and service was outstanding.

Cons: I could have used more leg room.

Pros: Business class pod was excellent. Free WiFi

Cons: I could only use WiFi on one device. So choose preferred smartphone or tablet ahead of time.

Pros: At checkin I had a problem with trying to get my luggage checked to the place it needed to go. The 'rules' did not allow for what I needed. The girl worked for literally one hour so that I didn't then need to go through customs/immig twice in hong kong. Service onboard could not have been better.

Cons: not anything. was a great experience.

Cons: Everything was excellent

Pros: Crew was very helpful and friendly. Seats are a little bit too small with a little bit not enough room side to side and front to back.

Cons: Seat size would be my only complaint.

Pros: Everything was great ❣️

Cons: ✨Nothing ✨

Pros: The seat space, and the ability to recline the seat was surprising.

Cons: It is what it is.

Pros: The plane was new and had a great feel. Pilots and crew very professional.

Pros: Crew are friendly

Cons: Flight was late, seat tray was dirty, and entertainment system hard to use.

Pros: Legroom, seat amenities, boarding process

Cons: The crew could have been a bit more attentive, especially when clearing the service. I had an armrest dining tray which was very small and snug (same for the seatbelt as well) and it was hard to move with the tray still there. Also, Iwith fruit platter for meal, they served a side of fruit!

Pros: Vegan meal was okay. Check in swift and good. Too crowded. Seats too tight.

Cons: Hard to ask for more spacious seating but I will.

Cons: Delayed by two hours. Completely disorganized boarding process. Staff were not service oriented. Would not recommend China airlines to anyone

Pros: Crew was the best ever, and I've been flying on China Air for 40 years.... they must have put in a good program to achieve this better-than-before result.

Cons: Boarding from a shuttle bus gate at midnight is problematic... we had to stand on the bus in the dark, and couldn't figure out when the driver was going to turn or stop or go, so people (including many old people) were tripping over for the duration of the bus ride.

Pros: Good service, friendly staff, comfortable seats

Cons: Boarding in Fiji was hectic, several searches and interruptions in line from staff who had trouble communicating

Pros: Seat comfortable, we paid extra for emergency exit

Cons: The entertainment system for a 5 hour flight was poor quality and for limited time only. Also the quality of the vegetarian meal was average

Pros: Pillow and blanket provided!

Cons: Flight attendants spoke very loudly during times when most passengers were sleeping, waking everyone around. A personal water bottle would have been nice.

Pros: Efficient crew and boarding.

Cons: Hard to see movies overhead due to brightness of cabin.

Cons: Good flight

Cons: Nice crew. Newer airplane

Pros: Excellent crew

Cons: Excellent service

Pros: Some crew members are excellent and some are flat.

Cons: Food is kind of bad

Pros: Nothing

Cons: By sending my purchase thru a third party, you screwed my ability to use your cancellation policy and was forced to use there’s which was not customer service oriented. I will never again use kayak

Pros: Very friendly crew...

Cons: Seats uncomfortable....oh well!

Cons: Older planes are very outdated.

Pros: Economy seats were slightly better than most, but the configuration of the 2 seats was good 2 of us to have our own area. Food was good and unexpected for a 3 hr flight.

Cons: Movies/TV shows were limited compared to other airlines. I am taller so seating in any economy seat is cramped at best.

Pros: Crew attitude

Cons: Onboard WiFi with streaming IFE service or install seatback IFE systems. On-time departure.

Pros: Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time

Pros: The crew was friendly and polite. Cannot complain. The seat in Premium Economy was better than expected. Certainly worth the upgrade.

Cons: The food was good but could have been better. I don't really know what to normally expect. The cloth napkins and metal flatware were certainly appreciated.

Pros: Entertainment options were excellent. Lots of choice. Staff were friendly.

Cons: Flight attendants need to come around more often to offer water or other beverages because dehydration is such an issue on a 16+ hour flight. In addition, we boarded on time at 1:00 for a 1:45am flight but did not leave the gate until 4:00am. This jeopardized my connection in Manila.

Pros: Newer Aircraft and very convenient

Cons: I dont see any thing to improve

Pros: When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat.

Cons: Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu.

Pros: Great foods and services

Cons: The plane needs upgrade business class seats

Pros: Crew will try there best to help you in anyway

Cons: Missed my connection so lost bags . Took 2 days for them to get to me.

Cons: Tray table came down almost into my stomach .... why can’t you push them back towards the rear of the seat ???

Cons: The flight is long

Cons: cost of going over baggage weight was extremely high

Pros: Seats were comfortable, good pilot.

Cons: The arrival time was delayed by 2 hours and boarding was 45 minutes late, despite this being the only flight leaving Cairns that night.

Pros: The crew was really friendly.

Cons: The entertainment options were really limited. Movie options were mostly older movies.

Pros: Efficient crew and boarding.

Cons: Hard to see movies overhead due to brightness of cabin.

Cons: Slow.

Pros: Good service, friendly staff, comfortable seats

Cons: Boarding in Fiji was hectic, several searches and interruptions in line from staff who had trouble communicating