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(Return)
Airports
Origin
Auckland
$776
only
$776
Wellington
$1151
only
$1151
Destination
Tokyo
$776
only
$776
Thu, 10 May
AKL
HND
29h 10m
Mon, 28 May
HND
AKL
37h 40m
Trip: 19 days
Overall 5.7 OK
Based on 215 reviews
Boarding
6.4
Comfort
5.7
Crew
6.8
Entertainment
4.0
Food
5.1
KUL
TPE
OK 5.0

their marketing indicates better boarding privileges for boarding but was forced to queue as per other passengers

OOL
KUL
Excellent 10.0

cabin crew great and friendly

Cabin to cold

KUL
SYD
Excellent 8.3

The crew on the aircraft were great.

The boarding crew need to be trained on streamlining boarding procedures and how they communicate and interact with passengers. Room for improvement

KUL
KIX
Excellent 8.0

The staff were attentive. The service was good and overall was okay

KTM
KUL
OK 5.3

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

Tue, 6 Mar
AKL
HND
20h 30m
Tue, 20 Mar
HND
AKL
19h 00m
Trip: 14 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3226 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
HND
Excellent 8.6

The seats had more room so it was easy to get comfortable and sleep.

Didn't like that there was no one there to answer any questions. The ladies there brushed off anyone who showed up by tossing a paper with a new departure time at them. The didn't even attempt to understand other questions. Plus the flight was delayed an hour.

HND
PEK
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

PEK
IAH
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

PEK
SFO
Mediocre 3.6

There were personal movie screens with movies I liked.

The food was pretty bad. The bottom seat cushion was quite hard so I couldn't sleep because I was shifting my weight every hour. We were told at the boarding gate that the flight was full when we asked about upgrades, but the economy plus section was almost empty once we were on. I don't understand the reasoning for lying about the flight being full. If you won't sell us an upgrade, just say so.

SFO
PEK
Mediocre 3.6

They upgraded my wife and I to an Exit Row, I'm tall

Dirty bathrooms, overall poor sanitary conditions of plane. Once in Beijing we had to go thru Immigration and Security again even though we were just transferring to another international destination (Bangkok) and the lines for both Immigration and Security in Beijing were super long and grossly understaffed. Even with a 2 hour layover we almost missed our connecting flight to Bangkok.

Tue, 6 Mar
AKL
HND
16h 45m
Mon, 19 Mar
HND
AKL
26h 25m
Trip: 13 days
8.8ExcellentShow reviews
Overall 8.8 Excellent
Based on 3396 reviews
Overall
8.9
Boarding
8.9
Comfort
8.7
Crew
9.1
Entertainment
8.7
Food
8.6
ICN
LAX
Excellent 10.0

I love it.

none

SGN
ICN
Excellent 10.0

Friendly staff

ICN
HNL
Excellent 10.0

Friendly staff

HKT
ICN
OK 5.3

Schedule.

Difficulty making connections at Inchon airport due to gate locations and lack of people moving capability.

BKK
ICN
Excellent 9.6

The flgth was grate and comfortable. Will fly with Korean again.

I could not hear an anounment very well. It was pumbpy.

Sat, 12 May
WLG
HND
53h 25m
Sun, 27 May
HND
WLG
40h 50m
$1151
Trip: 16 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 1 Dec
AKL
HND
32h 20m
Thu, 7 Dec
HND
AKL
18h 45m
$1241
Trip: 7 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1451 reviews
Overall
7.3
Boarding
7.2
Comfort
7.1
Crew
7.8
Entertainment
6.5
Food
6.9
MNL
KUL
Excellent 8.6

The ipad loaded with movies and magazines

The food needs improvement

MNL
BKK
Excellent 8.6

There was a lot of entertainment choices and then food was good.

SYD
MNL
Excellent 10.0

Clean new planes, great service!

MNL
SFO
Excellent 9.0

Service by the cabin crew was excellent.

Seats were not that comfortable. The myPAL app would not connect to their WiFi although the wifi was working. I

SIN
MNL
Excellent 8.0

The food was excellent

One hour delay starting and 45 min. at the end, no Gate available.

Wed, 22 Nov
WLG
HND
23h 40m
Sat, 25 Nov
HND
WLG
14h 30m
$1572
Trip: 4 days
8.6ExcellentShow reviews
Overall 8.6 Excellent
Based on 1490 reviews
Overall
8.7
Boarding
8.7
Comfort
8.4
Crew
9.0
Entertainment
8.6
Food
8.2
AKL
YVR
Excellent 10.0

We flew Air Canada’s Economy Plus from Vancouver to Sydney and Air New Zealand’s Economy Plus from Auckland back to Vancouver. NZ’s Economy Plus product is far and above AC’s. Everything from the welcome, to the meal, to the level of service is great. I really felt that NZ treated the Econ Plus cabin as distinct from Economy (including having 2 dedicated washrooms), whereas on AC it felt like we were merely Economy with better seats. I compare NZ and AC because we were so genuinely impressed with what we purchased. We would definitely book NZ Econ Plus again, and the January seat sale is a great time to do so!

I can’t think of anything I didn’t like. NZ gets this product right.

MEL
AKL
Excellent 10.0

The staff lady told me to there’s no food available then I told I need to buy it last time my flight was Jetstar was good even everyone can buy food on board but leta I called Chinese lady understood how I was hungry she brought me bread with batter and coffee that’s was good and best service I always thank to her service

AKL
LAX
Good 7.3

The crew, food, entertainment made the flight comfortable

I felt I was gouged on my 2nd bag fee with an outrageous cost of $200.00 aud or $150.00US. It only weighed 20lbs. as well.

ZQN
AKL
Excellent 10.0

The flight attendants were friendly and seemed to enjoy their job. Appeared to be very accommodating for other passengers.

No issues. Everything was great!

SYD
AKL
OK 5.6

Issue with baggage, i.e. no indication of what was included in the ticket and no way to pre-pay for luggage (at what I already considered an exorbitant rate of 60$ per piece) so ended up having to pay120$ each for 2 checked bags at the airport!

Mon, 15 Jan
AKL
HND
30h 10m
Mon, 12 Mar
HND
AKL
38h 10m
Trip: 56 days
Overall 5.7 OK
Based on 215 reviews
Boarding
6.4
Comfort
5.7
Crew
6.8
Entertainment
4.0
Food
5.1
KTM
KUL
Mediocre 3.3

The staff was very nice and helpful.

No food or drinks? What the hell is that? Not even a snack. I've flown with companies all across the world and everyone of them except you offers something free to eat. Also you switched our flights until they were right after one another. We got on a flight at 12 pm right after we ate lunch. We fly for four hours with no food. We get to the terminal and have to run through to catch our next flight so no food. Then fly another two hours with no food and end at 2 am still hungry. Offer something to eat to your customers, don't be a shitty airline.

SYD
KUL
Good 6.3

The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow.

Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight.

KUL
TPE
OK 5.0

their marketing indicates better boarding privileges for boarding but was forced to queue as per other passengers

OOL
KUL
Excellent 10.0

cabin crew great and friendly

Cabin to cold

PEK
KUL
OK 4.6

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

Thu, 3 May
AKL
HND
20h 30m
Wed, 23 May
HND
AKL
18h 30m
Trip: 21 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3226 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
LAX
Good 6.6

Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture.

When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off.

SGN
PEK
Mediocre 3.6

The food was good for airplane food.

It makes no sense to not allow the use of any electronics during take off and landing. My E reader doesn't even use a cell signal, but I couldn't have it out. Also, not allowing cell phones at ANY time during the flight, even in airplane mode, is ridiculous because tablets, which can have cell signals, are allowed. Air China is just frustrating.

PEK
SGN
Mediocre 3.0

The crew were nice

Again the food was terrible. And this was an international flight and there wasn’t even a tv for watching movies! So all you could do was sit crammed in your seat for hours!!

PEK
HND
Excellent 8.6

The seats had more room so it was easy to get comfortable and sleep.

Didn't like that there was no one there to answer any questions. The ladies there brushed off anyone who showed up by tossing a paper with a new departure time at them. The didn't even attempt to understand other questions. Plus the flight was delayed an hour.

SFO
PEK
Mediocre 3.6

They upgraded my wife and I to an Exit Row, I'm tall

Dirty bathrooms, overall poor sanitary conditions of plane. Once in Beijing we had to go thru Immigration and Security again even though we were just transferring to another international destination (Bangkok) and the lines for both Immigration and Security in Beijing were super long and grossly understaffed. Even with a 2 hour layover we almost missed our connecting flight to Bangkok.

Thu, 1 Feb
AKL
HND
16h 45m
Tue, 27 Feb
HND
AKL
26h 15m
Trip: 27 days
8.8ExcellentShow reviews
Overall 8.8 Excellent
Based on 3396 reviews
Overall
8.9
Boarding
8.9
Comfort
8.7
Crew
9.1
Entertainment
8.7
Food
8.6
HKT
ICN
OK 5.3

Schedule.

Difficulty making connections at Inchon airport due to gate locations and lack of people moving capability.

IAD
ICN
Mediocre 2.0

cheated by kayak. I paid full pay as mention on your wave sight but did not provide the hotel for 20 hours plus long transit. I spend 20 hours plus at the airport without any support form staff. Korean air please don't accept any ticket agent who will give a ticket to passengers with 20 hours transit time and no accommodation. good Korean air but bad kayak.

JFK
ICN
Excellent 10.0

Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast.

Nothing

SEA
ICN
Excellent 10.0

I liked the front & below cameras. I used the pillow for my back. It was a very long flight & we were served two meals, coffee, & a snack. The flight was delayed but they switched me to the very next airline & I still arrived on time. Flight arrived at midnight when the airport is not so busy. No issues with security when transferring planes. Customs waved us through & the baggage arrived quickly.

Request for more movie & TV options after 18 hours of flying.

MNL
ICN
Excellent 9.0

Superb courtesy and attention.

Fri, 23 Mar
AKL
HND
16h 45m
Thu, 19 Apr
HND
AKL
26h 10m
Trip: 28 days
8.8ExcellentShow reviews
Overall 8.8 Excellent
Based on 3396 reviews
Overall
8.9
Boarding
8.9
Comfort
8.7
Crew
9.1
Entertainment
8.7
Food
8.6
SGN
ICN
Excellent 10.0

Friendly staff

IAD
ICN
Mediocre 2.0

cheated by kayak. I paid full pay as mention on your wave sight but did not provide the hotel for 20 hours plus long transit. I spend 20 hours plus at the airport without any support form staff. Korean air please don't accept any ticket agent who will give a ticket to passengers with 20 hours transit time and no accommodation. good Korean air but bad kayak.

JFK
ICN
Excellent 10.0

Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast.

Nothing

JFK
ICN
Excellent 10.0

They have a enough space even economy’s seat.

None

ICN
LAX
Excellent 10.0

I love it.

none

Mon, 9 Apr
AKL
HND
17h 05m
Fri, 20 Apr
HND
AKL
26h 10m
Trip: 12 days
8.8ExcellentShow reviews
Overall 8.8 Excellent
Based on 3396 reviews
Overall
8.9
Boarding
8.9
Comfort
8.7
Crew
9.1
Entertainment
8.7
Food
8.6
BKK
ICN
Excellent 9.6

The flgth was grate and comfortable. Will fly with Korean again.

I could not hear an anounment very well. It was pumbpy.

HKT
ICN
OK 5.3

Schedule.

Difficulty making connections at Inchon airport due to gate locations and lack of people moving capability.

ICN
LAX
Excellent 10.0

I love it.

none

BKK
ICN
Excellent 8.0

Really loved the KAL transit lounge area of the airport. Took a four hour nap in the nap area on arrival. Then was able to shower and clean up. All provided free. Great Airport.

JFK
ICN
Excellent 10.0

Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast.

Nothing

Tue, 3 Apr
WLG
HND
24h 05m
Wed, 11 Apr
HND
WLG
23h 55m
$1178
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 30 Mar
WLG
HND
22h 35m
Mon, 9 Apr
HND
WLG
23h 55m
$1239
Trip: 11 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 2 Feb
AKL
HND
30h 10m
Fri, 9 Feb
HND
AKL
38h 10m
$1267
Trip: 8 days
Overall 5.7 OK
Based on 215 reviews
Boarding
6.4
Comfort
5.7
Crew
6.8
Entertainment
4.0
Food
5.1
PEK
KUL
OK 4.6

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

KUL
SYD
OK 5.0

Price

Not much comfort, no free food, although cheap.

KUL
SYD
Excellent 8.3

The crew on the aircraft were great.

The boarding crew need to be trained on streamlining boarding procedures and how they communicate and interact with passengers. Room for improvement

KUL
TPE
OK 5.0

their marketing indicates better boarding privileges for boarding but was forced to queue as per other passengers

KUL
KIX
Excellent 8.0

The staff were attentive. The service was good and overall was okay

Mon, 29 Jan
AKL
HND
16h 45m
Wed, 7 Feb
HND
AKL
26h 15m
$1104
Trip: 10 days
8.8ExcellentShow reviews
Overall 8.8 Excellent
Based on 3396 reviews
Overall
8.9
Boarding
8.9
Comfort
8.7
Crew
9.1
Entertainment
8.7
Food
8.6
SGN
ICN
Excellent 10.0

Friendly staff

JFK
ICN
Excellent 10.0

They have a enough space even economy’s seat.

None

HKT
ICN
OK 5.3

Schedule.

Difficulty making connections at Inchon airport due to gate locations and lack of people moving capability.

MNL
ICN
Excellent 9.0

Superb courtesy and attention.

BKK
ICN
Excellent 9.6

The flgth was grate and comfortable. Will fly with Korean again.

I could not hear an anounment very well. It was pumbpy.

Fri, 30 Mar
WLG
HND
22h 35m
Sat, 14 Apr
HND
WLG
29h 20m
$1241
Trip: 16 days
Overall 0.0 Poor
Based on 0 reviews
Wed, 22 Nov
AKL
HND
10h 50m
Sat, 25 Nov
HND
AKL
40h 15m
$1480
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
*
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