Pros: "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
Cons: "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
Pros: "The service, foods , sack ,"
Pros: "Great inflight entertainment"
Cons: "Have WiFi that is working"
Cons: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Cons: "flight on time. flight was delayed and gate changed"
Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Pros: "SQ always the best service"
Pros: "Crew were great. Flight was not full."
Cons: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Pros: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Pros: "I like all"
Pros: "I like everything in Singapore airlines"
Pros: "The crew was amazing. The seat were uncomfortable"
Pros: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Cons: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
Pros: "Premium economy was great."
Pros: "I like everything crew, etc"
Cons: "Nothing reallly"
Pros: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Cons: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Pros: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Pros: "Excellent customer service, helpful staff"
Cons: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Pros: "The crew was very nice and professional and the amenities were top notch."
Cons: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Pros: "So good to get on a flight where I can fit in the seats..."
Pros: "The attentiveness of the flight attendants and the new plane."
Cons: "Too much stop over"
Pros: "It’s worth it to pay a bit more for the extra legroom seats."
Pros: "The trip was uneventful, with the usual excellent service."
Pros: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Cons: "baby crying throughout the flight"
Cons: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
Pros: "wide seats. great service. on time."
Cons: "food was not as good as one would expect."
Pros: "Crew members were very friendly n helpful."
Pros: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Cons: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Pros: "I loved the professionalism of the crew, and how they treat the passengers with such care. I prefer Singapore airlines over any other. Seats are very comfortable. This craft had touch screen monitors that worked well. I was able to use my own ear buds by pulling the jack out part way."
Cons: "I really only have one gripe. I wish there were more movie choices for adults that did not have foul language and immoral scenes."
Pros: "Again very friendly and efficient service ."
Pros: "Prem econ very good. Crew very friendly."
Pros: "Crews are truly nice and patient"
Cons: "Crews are very nice, food are not really good"
Pros: "I paid for an economy class ticket but got first class service."
Pros: "Good reliable SQ service"
Cons: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Pros: "Staff were awesome. given that my wife and son both had food poisoning."
Cons: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Pros: "The staff were helpful, once I had complained enough."
Cons: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Pros: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Pros: "Attention to detail, good leg room, entertainment options and a brand new plane"
Pros: "Polite crew took good care of my needs"
Cons: "Food was really bad could do better . Movies were not as current but a good collection."
Pros: "Entertainment was great"
Cons: "The food is getting worse"
Pros: "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
Cons: "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
Pros: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Cons: "Flight was over too quickly."
Pros: "For as long 14 hour journey they sure make it comfortable."
Pros: "Service was great, food was alright, was able to move from a middle seat to a window."
Cons: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Pros: "Food was excellent, timely departure and arrival"
Cons: "Crew was not as friendly as I'm used to."
Pros: "The flight experience was pretty great overall.."
Cons: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
Pros: "Great Crew.. clean, new flight. Everything works."
Pros: "Decent seats. Good amenities for a long flight - entertainment, pack with toothbrush/mask/earplugs/socks."
Cons: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Pros: "Very attentive and efficient"
Cons: "Delay delay delay and i have to stay in hotel"
Pros: "The crew was super nice"
Cons: "Food. Usually I have had no complains with food in Qatar but the chicken dinner/lunch was really bad this time."
Pros: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"
Pros: "Yes overall probably the best flight to Chennai from DC"
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "The crew was amazing. Made traveling with infant little less harder."
Cons: "The crew from Doha to Kolkata segment could have been little more helpful, especially when they see someone travelling with small kids"
Pros: "The crew was amazing:)"
Cons: "The availability to have vegan meals...."
Pros: "Efficient, and courteous,seats too were comfy, neat amd clean"
Pros: "Excellent service with attention to detail"
Cons: "lay-flat seats fairly uncomfortable in the lay-flat position (does not compare to the Q Suite used on newer aircraft) Entertainment system a bit dated, but decent selection"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "Seating and comfort is great, as long as you are not seated next to a 'larger' person or a person with restricted mobility. Not a fault of Qatar airways, but probably the norm in most international flights in Economy. Food was the best of all the airlines I have flown, and the correct temperature as well."
Cons: "Seat width could be a little better, but this is the norm, I would assume across all airlines."
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "All good thank you + food and crew and entertainment"
Cons: "All good thanks"
Pros: "Crew, service, price"
Cons: "Seats are small"
Pros: "Staff was courteous. Food wasn't too bad. Plane was clean and modern. Ambiance was relaxing. This was a very pleasant flight compared to other airlines."
Cons: "they need to do family section"
Cons: "Flight delay by 4 hours!!"
Pros: "Overall services"
Cons: "Non-muslim aircraft allow standard prayer practices inside the cabin but Qatar airways cries over safety issues."
Pros: "From Joburg to Doha, the plane was clean and the food was good. . From Doha to Washington, not so much. I went to 3 bathrooms and all the sinks were stopped up."
Cons: "The food from Doha to Washington was beyond awful!!! I wud scrap that whole menu PLEASE. I WAS SEVERELY DISAPPINTED. The previous Quatar flight, the food was different and very good. Please check on this. Also, the sinks were stopped up. Gross."
Pros: "Crew courtesy, exceptional service"
Pros: "Very friendly crew. Plenty of food and options. Always coming by with snacks, or towels, or drinks."
Cons: "Seat width is always an issue in economy, but nothing unexpected."
Pros: "The aircraft from US to Qatar was upgraded and looked new. I love the new on demand video streaming, the touch controls are precise and better than previous version"
Cons: "I wish the airline was a bit more organized with boarding. I saw people with other zones boarding even when they were not called. The air hostess was friendly but I kinda got a feeling that she is doing me a huge favor when I asked for something more."
Cons: "While stay in Doha the did not give any food vochcher for 21 hours what they think no body eat in 21 hours I go to counter they refused next time I will not travel"
Pros: "We had requested wheelchair assistance. And the way helper was assisting us its not professional services. Which Qatar Airways promissi g to us."
Cons: "Helper was literally dragging two whelchairs at a one time. Means two passengers sitting on two different whelchair was pulled by one helper. I actually want to share video with airline so they will understand what they are promissing and what they are providing to their customers."
Pros: "The crew on my side of the cabin was very good."
Cons: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Pros: "The flight attendants was nicer on this flight then the US to Doha flight"
Cons: "Seats were not comfortable"
Pros: "Clean. Friendly staff. Good food. Good entertainment."
Cons: "Small cramped seats."
Cons: "I was charged a insanly high fee for my luggage that was almost twice the price of my original flight ticket purchase. the agent offered no resolution for the confusion in their web descriptions for baggage allowance. This must happen to customers frequently because the wording is not clear. i was very upset and due to this i will NOT fly this airline again. i was charged the price of a first call flight in total for economy service. NOT GOOD"
Cons: "Very uncomfortable seats- Space between seats is very tight"
Pros: "Love it. Newer airplane; state of the art high-tech."
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "Everything was good ... we were on time .. no delay so .. perfect !"
Pros: "The Steward on this flight was excellent. Very attentive and pleasant. He asked at the end of my flight how was everything. Food was good ."
Cons: "This flight was better than the flight going out to Doha , then to Abu Dhabi. You guys were late landing,and as a result I almost missed my connecting flight, was rushed thru the airport like a lunatic by one of your Reps. Then was told my luggage may not be in Abu Dhabi when I arrive, which it was not. My paid for seat wasn't available and had to sit in the back. Had to fill out a lost luggage report in Abu Dhabi. Was promised my luggage by 4:30 pm . Didn't receive it until 2:30 am next day. Missed my whole first day of vacation as I had no clothes , toiletries, etc . Very angry, and feel I should get a substantial discount on my next flight in March to Dubai. Totally unacceptable !!!!!!!"
Pros: "***You're asking me about a flight that hasn't happened yet. I'm rating my flight FROM LOS ANGELES TO DOHA, 10/23/2016, here: Flight attendants were very good, helpful, gracious. For a long flight the restrooms stayed clean."
Cons: "The food was over cooked, and lacked freshness. I had to have the same meal twice because they ran out of the omelettes. Next time I will try Emirates."
Cons: "The food was not as good as previous Qatar flights I have taken. Should be more meditarrean/Arabic tastes to suit the passengers."
Pros: "For a change, I found the cabin crew extremely courteous and helpful. A remarkable change from the last so many flights flown across different airlines."
Cons: "The entertainment system is poor. Hardly any movies/shows worth watching. The leg space sucks. Agree I was flying cattle class, but even then it seemed to be too cramped."
Pros: "Same as my above review."
Cons: "Same as my above review."
Pros: "organization ans timely process on the check in counter on forward"
Cons: "the gate announcements not very clear."
Pros: "Everything is ok but too much bumpy"
Cons: "The food could have been more tasty and warm."
Cons: "Next time I have to check in on line before going back.because there was a long line up."
Pros: "The Flight was awesome in all aspects, And the Seats were exceptionally comfortable"
Pros: "The whole Experience was Amazing. From Comfortable Seat, Great Flight Crew, Tastey Food"
Pros: "Got an exit row seat. Lots of leg room."
Cons: "No complaints."
Pros: "Service, extra blankets and pillows."
Cons: "Very full flight. A little chaotic in SF airport. Rules for hand luggage different / ended up having to check one bag that I didn’t have to with Alaska Air."
Pros: "Check-in counter - staff was corteous"
Cons: "Flight was cancelled, air line did not offer any food nor hotel accommodation. We were rebooked to a different carrier, departed 13 hours later."
Cons: "Smell was so bad during flight"
Cons: "The armrests don’t go up. Huge problem for kids trying to sleep on an overnight flight!"
Pros: "Flight quicker than I thought... Which we loved"
Cons: "Custom exit procedures"
Pros: "New Aircraft"
Cons: "Late Boarding."
Pros: "Great onboard staff. Very clean and efficient."
Cons: "Flight was slightly delayed. Lots of confusion and no information in English. Competing with two other big flights at same gate for Madrid and Rome. Wasn't sure whether I was supposed to be boarding."
Pros: "Checking in from Manila was excellent. The staff was nice and accommodating. The food was good. The flight was on time."
Cons: "My ears were painful the whole time probably because it was a small aircraft."
Pros: "Friendliness, courteousness & hospitslity of the entire crew."
Cons: "I did not understsnd the reason for the delay. It did not bother me though."
Pros: "I've never experienced anything than superb customer service from China Airlines. When feasible, I always opt to go with them, even if Kayak suggests a cheaper flight. I was cutting it close with a flight, and their staff walked me through security, baggage, and straight up to the gate (TPE to Okinawa). Highly recommended."
Pros: "Always very nice great crew always I've made the flight 3 or 4 times now"
Cons: "Still a little bit nicer if we had a bigger selection of movies"
Pros: "Like the checking in crew"
Pros: "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
Cons: "I like everything"
Pros: "It was very organized ."
Cons: "Nothing ."
Pros: "First of all, china airlines cancelled my original flight and put me in one 6 hours earlier, I had to change around and pay for changes to my other flights to make it work. Then 3 days before I depart they cancel another flight and don't even offer me one on the same day, they didn't have any. They put me on a flight 17 hours earlier that threw my schedule so much I had to hasltle with them, book anoth r airline and lose another few hundred dollars. To say china airlines is awful and unreliable is an understatement. it is the second time this has happened to me, the appearance of cheaper fairs is never worth the trouble u will have with china airlines or any of its affiliates such and china eastern. Thy have old planes, funny rules about phone use and just awful customer service and disregard for people plans and changes that they make. Never book China airlines. You will regret it I promise you."
Cons: "First of all, china airlines cancelled my original flight and put me in one 6 hours earlier, I had to change around and pay for changes to my other flights to make it work. Then 3 days before I depart they cancel another flight and don't even offer me one on the same day, they didn't have any. They put me on a flight 17 hours earlier that threw my schedule so much I had to hasltle with them, book anoth r airline and lose another few hundred dollars. To say china airlines is awful and unreliable is an understatement. it is the second time this has happened to me, the appearance of cheaper fairs is never worth the trouble u will have with china airlines or any of its affiliates such and china eastern. Thy have old planes, funny rules about phone use and just awful customer service and disregard for people plans and changes that they make. Never book China airlines. You will regret it I promise you."
Pros: "Better couch legroom than any of the US carries I have flown overseas. Newer plane and attentive flight crew. There was a decent movie and entertainment selection and the meals were reasonably good. Crew was very attentive to keeping the bathrooms clean, which on a long flight is a very nice. Checking staff in Los Angeles to insuring the comfort of a taller customer was excellent."
Cons: "Flight delays, but they where at the gate to insure I made my connection."
Cons: "Entertainment selection movies could be expanded."
Pros: "My very first time flying china airlines and loved everything about it... food, service, comfort, etc."
Cons: "$115 fee per surf board"
Pros: "I think it was overall great, and the crew was very nice."
Pros: "The food was good the crew were very nice and polite"
Cons: "The seating was a bit cramped. Because I have long legs there wasn't a lot of room between rows. I have been on other flights with China Airlines where the seating was comfortable and roomy but this flight wasn't. The entertainment screen was not very user friendly. The screen was small and not very clear to watch."
Pros: "Loved the movie selection"
Cons: "Not too many vegan options"
Pros: "The service was awesome from booking through to boarding the journey and disembarking.Would recommend to family and friends."
Pros: "Lot of food, good entertainment selections, friendly"
Cons: "Did not appreciate the Delayson the flights, and this is annoying that you are making me type a certain amount of characters for a review"
Pros: "Crew was very efficient with great customer service"
Cons: "Food was awful. Would bring my own food on future flights"
Pros: "China Air did a fine job overall. SFO TO Bali. The food was ok and the movie selection was a little short for newer stuff. But all and all for the price = good."
Pros: "Great atmosphere on the plane and very clean."
Cons: "I would have liked to have more vegetarian and vegan food options on board the aircraft."
Pros: "On both way of my flight, it delayed one hour every time."
Cons: "The economy class seats are too narrow and crammed."
Pros: "They were so helpful and kind at the check in counter. They allowed us to change our flight so we could arrive in Hong Kong early. We really appreciate that."
Pros: "That we were provided with seat belts."
Cons: "The level of uncomfortableness rivaled that of Spiritair. From friction burns on the knees from the seat directly in front of you, to virtually hosting your front neighbor's head in your lap when they recline. And I'm all of 5'8"! Even though easily +90% of the passengers were Americans, Australians, New Zealanders and Europeans, and that the flight was between 2 English speaking countries, we were addressed in Mandarin Chinese. Reminds me a bit of Air Canada with their often French bias."
Pros: "Would recommend it!"
Pros: "I was sitting with my two young kids, that crew came and asked us for boarding very nicely and it was such nice boarding that kids enjoyed."
Pros: "No recognition or privileges given as a loyal Silver Medallion member. Poor inflight service and customer service. Last baggage arrival at the destination."
Cons: "Everything mentioned above."
Pros: "Good flight crew"
Cons: "Hard to understand English and didn't exert enough effort to let the connecting flight wait for 5 mins. Had to extend half a day doing nothing in the airport instead."
Pros: "food and crew members were great."
Pros: "direct fight"
Cons: "rude passenger who refused to put down his arm rest in between us. the food was really bad. our seats got switch after airport check in."
Pros: "I liked most of the crew. They were courteous and attentive. They were also very helpful in getting passengers situated and seated. I also like that when I had an issue with a crew member a manager and her boss both came to talk to me about what happened and offered apologies. They handled the situation with respect and class."
Cons: "There were two things I didn't like. First was that my on board entertainment set top was not working and I had to change seats. Once in a new seat though I was good and comfortable until a crew member had issues with my placement in an empty row that he wanted to use later in the flight to take a nap. What he did next was not nice, lacked communication and almost ruined the long flight for me. If it wasn't for the rest of the crew being great and his managers apologizing and listening to the full complaint I would probably have decided never to take China airlines again. Will I fly China airlines again? Yes, I will."
Pros: "China Airlines was very understanding with my carry-on situation as I had important medical equipment to hand carry."
Pros: "schedule was still on time inspite of airport deficiency."
Cons: "waited for an hour inside the plane for take-off due to damaged airport runway assigned seat had poor leg room as expected when you are in economy was not assigned a seat for connecting flight to LA until we reached Taipei's pre boarding area. when we did we got the last 2 rows in the plane - 71 D & E. Turbulence is more pronounced. My head was shaking"
Pros: "business class cabin was one of the best I've been in. excellent seats and entertainment"
Cons: "business class lounge in SFO needs a lot of work."
Pros: "It was a nice flight ✈️"
Cons: "Crew service is excellent. Flight was fast without any delay in take off in Guangzhou Airport. Food in Business Class is pedestrian."
Pros: "Movie selection"
Cons: "More food options, both meals were chicken and rice. Website too difficult to use to prepick meals and seats"
Pros: "Crew was attentive. Entertainment"
Cons: "WiFi didn’t work but I expected as such. Being on time but I had seen records of consistently inconsistent"
Pros: "very Good service"
Cons: "Food not so great. Flight was packed with almost every seat full. Beautiful Airbus 380 aircraft. Overall, okay for the money. Would use again for the economy price."
Pros: "Helpful staff both on ground and in the air"
Cons: "- The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane. - Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone. - Navigating China Southern’s website for online check-in is a nightmare."
Cons: "Gave us false infor for our boarding location and we had to run for boarding to different location when 30 mins left. Very hectic situation."
Pros: "The team was very pleasant and helpful."
Cons: "The movie selection was not the best for US movies."
Pros: "The people were efficient and friendly. Boarding went smooth and fairly quick. Price was much better than the competition."
Cons: "Short flight - no time to get comfortable. Very little to choose from in the entertainment package compared to other airlines. Old plane - need to upgrade (the 777 coming into Guangzhou was much more enjoyable). I have had better food on other airlines, but this was definitely acceptable."
Cons: "no directions to the hotel during our layover. No English spoken at the hotel! Very confusing."
Cons: "Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again"
Pros: "Service Crew superior performance to passengers. Very attentive."
Cons: "I had one luggage which was long delayed in coming out of the airport luggage arrival carousel even if I am a Business Class passenger"
Pros: "i was really impressed. again. my flight over was smooth, and flight back nice and easy...the staff is helpful and courteous, the food is good and enough.And the team they have to help with the long layover was fantastic."
Cons: "no complaints really."
Pros: "The crew are nice."
Cons: "Customer service is worst, I called few times and stayed in the Line but nobody answered my call. And also, our flight was dalayed for few hours."
Cons: "crummy seats. cheap"
Cons: "my baggage didnt arrive with me"
Cons: "It was a horrible flight for me will never travel again with you guys"
Pros: "Never flown this airline or even come to this part of the world before this trip so had no expectations. But the flight crew was super helpful, courteous, food was good, and flight was pleasant with good entertainment."
Cons: "They didn’t have sparkling water!"
Cons: "baggage didn't make it; will be delivered in 2 days"
Pros: "Hospitality was good except food. For long route frequent snacks suggested which was missing."
Cons: "Food, beverage, water, liquor supply and bumpy ride."
Pros: "Number of in flight movie choices, plane was large enough to move around"
Cons: "Contacting china southern customer service as an English speaker is outrageously difficult and time consuming. Out of 3 meals on the plane only one of them was edible."
Pros: "Everything went well."
Pros: "The A330 is a very roomy aircraft with lots of leg room and a charging plug for usb. The crew were friendly and efficient. Dinner service is completed so quickly by China Southern."
Cons: "We were delayed around half an hour before leaving China. It wasn't a big deal but it made us half an hour late arriving in Melbourne."
Cons: "I didn't like the crew too much. There were many empty business class seats so I moved to a window and took my pillow with me. They came and took the extra pillow back! Bizarre behavior. My vegetarian meals were not good at all. Couldn't eat them. 2 identical meals for dinner and breakfast."
Pros: "In this sector they provided food which was vegetarian, but salad was having a roll of SALMON FISH and a SHRIMP. I wish to tell them, Fish is not Vegan or Vegetarian. It is considered as Non-Veg food."
Pros: "Other than it not crashing, Nothing."
Cons: "We had 4 flights with them due to connections. On the longest flight back to the states they wouldn't let anyone use their phone or tablets even though they did on the other flights. There was barely any movies or shows to watch. The crew weren't very polite and spoke very limited english. You couldn't understand anything they announced on the intercom system because is was so distorted. The chicken dinner was disgusting. It looked like chicken in brown jello. The omelet was watery. The rice porridge had no flavor. The bathroom ran out of toilet paper within a couple hours."
Pros: "Excellent flight experience and value. Crew was exceptional and professionally friendly."
Cons: "Long had no vegetarian choices other than snacks."
Pros: "The China Southern business class lounge is excellent. It has plenty of seats with good space. It serves excellent breakfast. Services of the business class servant are outstanding."
Cons: "The new Terminal 3 in Chongqing airport has a lot of space. But walking from the airplane deplane location to the luggage site is more than 700 meters. It is too far to walk in particular for people who can not walk well."
Pros: "Missed this flight because of weather delays. Ticketing agents were helpful and friendly as they found alternative flights for our party."
Cons: "Food was horrible and entertainment center had to be reset 5 times."
Cons: "4 hour delay without sufficient reason, Uncomfortable seat."
Pros: "Because we had a 10 hour layover in China, the airline gave us a hotel stay including a buffet breakfast."
Cons: "The seats were hard and seemed to be cramped together. The food wasn't the best."
Cons: "flight left 30 mins late and they lost my luggage."
Cons: "2 hours delayed, I couldn't say anything good about this flight and the terrible experience waiting for my flights in china"
Pros: "Crew was friendly and helpful at all times."
Cons: "only 1 movie plays on all screens, no choices or options."
Pros: "Courteous staff and punctuality of the flight."
Cons: "Entertainment system was not working in our seat. The vegetarian food not available unless booked in advance."
Cons: "The crews were okay but not that friendly."
Pros: "Room and comfort were a bit above average for coach. Crew was pleasant, food was good, lots of entertainment choices, flights were punctual. Guangzhou airport is modern and has amenities EXCEPT western periodicals."
Cons: "Something to be aware of: It's the People's Republic of China. They tell you this in the announcements. You're not supposed to use your cell phone at all in flight, even in airplane mode. Some government inspectors went through my checked suitcase and removed a lithium power pack and left me a note."
Pros: "good quality airplane (787 dreamliner)"
Cons: "can't use my iPhone even in airplane mode. That makes a big difference for any flight. A stupid policy to be sure"
Pros: "Lacking internet connection, current movies and palatable food, the 5 and 15 hour flights were brutal as a passenger."
Pros: "- Nice modern 777. - Modern touch screen entertainment displays in each headrest. Movie choices were good. -Polite flight attendants that spoke good English."
Cons: "-Poor job ensuring passengers followed announcements and safety requirements. -Limited meal choices with poor quality ingredients. -Poor hub city. Guangzhou is not a great place to have a long layover."
Pros: "The planes are new."
Cons: "They don't allow cell phone use in airplane mode at anytime during the flight. China has a law against cellphone use on planes and they enforce it in international airspace and over other countries's airspace as well. This is a violation of passengers' rights."
Pros: "Food was excellent, especially the beef tenderloin dinner. Crew was generally attentive and helpful."
Cons: "Initially seat would not adjust. Crewmember was able to fix it though."
Pros: "Crew appearance"
Cons: "No snacks no food"
Cons: "Had two segments to the flight, your email for the booking only listed China Southern Air booking number for second leg of flight"
Prompt and efficient boarding. New MH-awards streaming worked first time on my personal device.
Personable, friendly service. Crew interactions always naturally pleasant and polite. The crew really enjoy their job and interactions with one another. Public Addresses are all smooth, clear and unambiguous - this instils confidence. Landing was butter-smooth in what seemed to be challenging and turbulent conditions - Kudos to the flight crew. Boarding and airport experience were good also.
Pros: "Crew were good. Good food."
Cons: "For some reason, the seat was very uncomfortable. Rather hard with little cushion."
Cons: "They should giving out headphones for business class to use the entertainment system"
Cons: "The selection was rather dated as I travel very frequently I noticed it. Otherwise it would probably be fine for most"
Cons: "Flight was delayed by two hours"
Pros: "First time on Malaysian. At least we didn’t disappear. All was okay except for the meal on the flight to Saigon. I’m not one to complain about airline food but the “meal” served was execrable, possibly the worst in 65 years of flying. And no alcohol on an international flight was niggardly in my estimation.. The flight from Penang to KL they had the cheek to serve a tiny cup of fake orange juice. I will avoid Malaysian in the future."
Cons: "Please see what above."
Cons: "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
Pros: "Helping and immediate response."
Pros: "Window seat was good for enjoy very wonderful outside view."
Pros: "Comfortable seats"
Cons: "Flight delay announcement could have been made much earlier"
Cons: "It was delayed by 15mins due to heavy rain but it was OK as everything else was on point"
Pros: "the crew was flexible enough to allow change of seat to emergency exit after takeoff. Some of the crew are friendly, but not all."
Cons: "the seats. I am 5'9 tall and my knees are touching the seat in front of me. Entertainment system needs to be upgraded. Food is so-so. Overall, MH flights, not just this recent one was just what was expected as the bare minimum."
Pros: "This flight nothign"
Cons: "Major delay, should have offered passengers water or beverages. Food was very poor, no assistance for transfer on late flight."
Pros: "Lovely people an caring all the way through."
Cons: "He is cheating telling normal taxi cant for two adualt and three chalidren to buy taket for double price for min bus or van , that person in charge is laieing and not respecting i hope to take acsing because they are the face of malysia visitor and i think no boday will except cheating even for one ringet . If need any details for the person can contact me."
Pros: "The food was good on this flight . The entertainment was good I managed to get a good sleep as well."
Cons: "The beer offered was in a pre poured glass I could have asked for a beer from the drinks trolley however i wanted a vodka and tomato juice I couldn't see any so didn't bother asking"
Pros: "The seat I got was certainly comfortable enough."
Cons: "The staff was not enough particular in delivering appropriate food to correct people. In flight KL to Auckland, vegan food was served when Indian vegetarian food was requested. Long queues at boarding in KL."
Cons: "Ok flight but so cold on board"
Pros: "Very quick transfer of my luggages in KL"
Pros: "Attendants were kind."
Cons: "Frequent delays to flight timings, and it was hard to find where the flight gate was as I couldn't find one on the screen. It was a little bit crowded. No food was given (probably because it's only 50mins flight but I wished there were snacks or drinks given for us)"
Pros: "Easy and efficient boarding"
Cons: "Too hot onboard"
Cons: "Toilet was not cleaned."
Pros: "The regular plane was swapped out for the A380"
Pros: "Most of it, especially having a meal on such a short flight."
Cons: "Could do with more legroom, tall people exist"
Pros: "Nothing at all!"
Cons: "Worst handling of delays and cancellations I have ever experienced. Worst management ever! More than 17 hours delay before I finally got on another plane. No hotel, no food, no nothing."
Cons: "I wasn't aware I was in Malaysian airline, I thought it was silk just as it was when I arrived... could of been a little clearer but other then that everything was great"
Pros: "I like their timely service and cleanliness."
Pros: "Gate area was good, boarding quick and arrived on time. Crew very pleasant."
Cons: "Poor quality food especially the breakfast "snack". Unable to take water on board and tiny serves of water and other drinks left us dehydrated. Far too many ads at the start of entertainmen. Repeated for each selection."
Cons: "I was having 10hrs of layover in Malaysia, the airline neither facilitates with any transit lounge, room, and lunch. I am very disappointed."
Pros: "1) Not to squashy and more spacious than I thought. 2) The interior of aircraft seemed reasonably modern and up-to-date rather than old and miserable with stained seats and carpets. 3) the in-flight entertainment was better than I thought"
Cons: "I tried the seafood pasta and it was horrible!"
Cons: "I fell asleep during the meal serving. Instead of waking me up or putting my meal on my tray, it wasn't served at all."
Pros: "Boarding was easy with less passengers."
Cons: "The magazine in my seat pocket was dirty. The seat cushion seemed not clean. There was a greasy spot not cleaned."
Pros: "Newer B737-800 aircraft Improved entertainment system Drinks"
Cons: "Seat pitch is a measly 30 inches Entertainment system USB has very low current - very slow to charge phones Food taste is very poor"
Cons: "Rude staff on ground and cabin crew. Delayed. Lost baggage. Terrible customer service. I would never fly again."
Pros: "It was a very good flight ."
Pros: "Yeah it's fine journey and we love to travel in Malaysia airlines And last but not least it's nice journey"
Pros: "The staff is great"
Cons: "We had to wait very long for take off"
Pros: "Clean plane. Nice staff"
Cons: "Flight canceled last minute! Lost my connection back home. Still no news about pay back. Had to book another flight on my own expense."
Cons: "Second flight in a row for a one hour flight and we are delayed one hour. Better just go with a low cost airline then"
Cons: "Only 3 hours to checkin prior boarding for business class. I waited for 2 hours foor checkin"
Pros: "I like the interior of the plane and the comfortable seats. I also appreciate the crew's warmth and efficiency. It was a very short flight hence I truly appreciate the snack and drinks provided and especially the fabulous ice cream treat on the return flight. I would certainly consider taking MAS again in future (this was my first MAS flight), despite the one glitch (please see what I didnt like) if the price is right."
Cons: "I had only one large backpack to be checked in (due to the minimum liquid that can be brought) and it was left at the airport somehow by whoever who was handling it. Waited for more than an hour at KLIA for it and finally made a loss baggage report. The staff at the loss baggage counter was only helpful after finding out that I am not a Malaysian. Needless to say, my bag flew on SQ and was rushed to my hotel 5 and half hours after landing. I also did not receive a copy of the baggage delivery report."
Pros: "Crew was kind"
Cons: "Very bad smell in the cabin, and not very clean"
Pros: "The flight was quick and the service was good."
Cons: "The flight was delayed and arrived almost one hour later than scheduled arrival."