Daily cleaning, installation of cabin HEPA filters on flights from Zhengzhou
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 22h 00m
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Scores according to KAYAK customer reviews
Pros: "as expected"
Pros: "Crew, vegetarian food and entertainment all were good."
Cons: "The seating is pretty cramped esp when seat ahead of you leans back."
Cons: "Never fly again."
Pros: "very Good service"
Cons: "Transfer process is too hassle"
Pros: "Helpful staff both on ground and in the air"
Cons: "- The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane. - Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone. - Navigating China Southern’s website for online check-in is a nightmare."
Pros: "Food was good."
Cons: "The seats were too narrow."
Cons: "Flight attendants allow passengers to use their phones during the flight to play games and watch movies without headphones at very loud volume levels"
Pros: "Crew seemed nice, helpful."
Cons: "It's a budget flight so can't expect much, yet aircraft was small cold and not comfortable for such long internatianal flight"
Pros: "They assigned me the last seat abutting the bathroom in the back of the plane. It was the smallest seat with zero leg room. The seat itself had zero cushion. And because the back of the seat is against the wall of the bathroom it could not be leaned back either. The entertainment screen is so close to my face I could not look at it directly. I was probably the only Black guy in there. I wonder how they found me that seat. It was a Nonstop flight, I will fly China Southern every chance I get because I just want to get from point A to point B. But, I'll be asking more questions about my seat assignment before accepting it."
Pros: "My China Southern flight from Chiang Mai to Guangzhou was on time, comfortable, and the flight attendants were very efficient and friendly."
Cons: "Can't think of anything."
Cons: "it took forever for their ticketing agent to check us in. apparently it's a huge deal that my full name isn't printed on the boarding passes, which caused problems after every check point i went through."
Cons: "no directions to the hotel during our layover. No English spoken at the hotel! Very confusing."
Cons: "Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again"
Pros: "China Southern's cabin crew are amazing, responding quickly to anything a passenger might need."
Cons: "I would even say that the airline is trying to provide Too much, offering a full meal on the 1.5 hour flight from Guangzhou to Hanoi. They barely had time to pass out the meal, take away trays and then prepare everyone for landing. The whole crew seemed stressed out and the whole thing seemed a little unnecessary."
Cons: "Food was ok...tea coffee not good at all"
Pros: "Nice plane"
Cons: "No entertainment"
Pros: "Good service."
Pros: "Service was good."
Pros: "I slept the entire flight so I considered this flight a success!"
Cons: "I packed snacks to eat on the flight because I had flown with this airline twice before and they had terrible food so I wanted to be better prepared."
Pros: "On time, comfortable, beautiful, new terminals (Beijing and ZZ)"
Cons: "No wine served"
Cons: "It was a horrible flight for me will never travel again with you guys"
Pros: "Never flown this airline or even come to this part of the world before this trip so had no expectations. But the flight crew was super helpful, courteous, food was good, and flight was pleasant with good entertainment."
Cons: "They didn’t have sparkling water!"
Pros: "Nothing special but there was a good amount of room and the crew was nice."
Cons: "Had to take a bus to the flight."
Pros: "check in was friendly, and efficient, crew was friendly."
Cons: "food was edible- but that was about it. I don't eat pork so not so good for the other option. entertainment was blah..."
Pros: "I will like to travel anytime with your traveling agency"
Cons: "I like everything about your company"
Pros: "The seats"
Cons: "Our box was ruined and end up to be trashed. They your officer asked us to throw it ourselves. So disappointed the FAs doesnt know how to speak english well"
Pros: "On time!"
Pros: "Penty if room.plenty of staff on board"
Pros: "It was fast and we got water. The pilot flew well through the turbulence."
Cons: "Unhealthy snack. Offer something fresh instead of cookies."
Pros: "Service but I slept the entire flight"
Cons: "No one spoke English and too many delays. I missed my flight and stayed in hotel until next flight 14hts later"
Cons: "4 hour delay without sufficient reason, Uncomfortable seat."
Pros: "Nice service! Provides customers many varieties thing."
Cons: "Delayed my initial flight 5 hours due to "weather" which was a rainstorm in which other planes of all sizes were landing and taking off. The storm would have been avoided had the plane been on time to begin with. Missed my connection and then had to argue with the manager for 2+ hours just to get a flight that wasn't a full 24 hours away. Was then told that they couldn't upgrade my seat because the flight was full, both business and premium economy had empty rows of seats. Throughout the experience China Southern employees lied to me and did everything possible to make the process harder. Had multiple employees just walk away from me without helping. Will never fly China Southern ever again."
Pros: "Great service for the price. Not a budget carrier but definitely a very competitive price."
Cons: "There are always delays with Southern China. Whether this is their problem or beyond their control I don't know know but it always seems to happen with this airline. Also the transfer in Guangzhou needs improving. They haven't quite mastered customer service outside the airplane. Very little warmth or friendly communication with the ground crew."
Pros: "Seating was comfortable with ample leg room in economy. They were very efficient and quickly boarded the plane."
Cons: "The in-flight entertainment system on this flight was the overhead tv screens which I have difficulty seeing. They played a long movie which was then cut off 30 minutes before landing and it still had nearly 50 minutes remaining in the movie. Not sure why they would play a movie that can't be seen fully during the flight or that they couldn't let it play longer. This airline is notorious for excessively early preparation for landing."
Pros: "Good service"
Cons: "Two stops in China required us to go thru customs and security multiple times"
Pros: "Good service, very pleasant cabin crew and a very smooth 787 flight. Good food."
Cons: "For a modern plane the seats are very hard on an eleven hour flight Having flown China Southern before on this route I brought along a memory foam seat squab this time! Very impressive is the transit hotel accommodation provided free for transits over eight hours."
Pros: "2nd time on route from ktm and all staff are always helpful,efficient, and polite. CSA does everything to help connect to your flight."
Cons: "Guongzhou airport is the worst. Expensive sundries and cheaky clerks. Terrible layout, good luck getting to layover hotel via transfer desk in less than 2 hours! Attendants allowed spoiled little girl to carry on for ages and then family reunion with 2 coming from economy to play with said brat to business class after I upgraded while most were trying to sleep in whole section."
Pros: "Boarding was efficient"
Cons: "Service Crew was not friendly unlike other stewardess in previous flights"
Pros: "timely and effective to get to seoul from zhengzhou"
Pros: "Lacking internet connection, current movies and palatable food, the 5 and 15 hour flights were brutal as a passenger."
Pros: "- Nice modern 777. - Modern touch screen entertainment displays in each headrest. Movie choices were good. -Polite flight attendants that spoke good English."
Cons: "-Poor job ensuring passengers followed announcements and safety requirements. -Limited meal choices with poor quality ingredients. -Poor hub city. Guangzhou is not a great place to have a long layover."
Pros: "Flights ran on time. Price was less than other airlines"
Pros: "direct flight from NYC to Guangzhou"
Cons: "difficult to select seat"
Cons: "I wasn't allowed on the flight. Had to buy another one."
Airlines flying from Zhengzhou have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Zhengzhou
Masks required on board, masks provided on flights from Zhengzhou
Social distancing seating
Middle seats unavailable to book on flights from Zhengzhou
Testing for antibodies, testing for symptoms for flights from Zhengzhou
Waiving of change fees. Search flexible flights from Zhengzhou