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Find cheap flights from Hefei to New Zealand

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Top airlines flying Hefei Xinqiao Intl to New Zealand

Scores according to KAYAK customer reviews

7.1
China Southern
Overall score based on 5,521 reviews
7.3
Boarding
7.1
Comfort
7.6
Crew
6.9
Entertainment
6.7
Food
Airline reviews

Cons: "There was an hour delay in the flight returning to Seoul and several hour delay leaving Seoul."

Cons: "Even after requesting fruit platter as my food a few times, I have not got any food at all. They offered meat options that they had at that time, but no vegetarian option at all."

Pros: "Nothing"
Cons: "Everything"

Pros: "Smooth transfer at CAN"
Cons: "Vegetarian food needs to be better. Tasteless food served. No options for vegetarian."

Cons: "The seats of A380 CAN-LAX flights were little cramped."

Pros: "The boardings service was perfect."
Cons: "From Bejing was the flight more 4 hours delayed. It wasn't comunications why?"

Cons: "Should have leg rest and phone charger outlet"

Pros: "The professional and friendly staff. CZ8327 was a 737-800 so I don't expect entertainment. Quick boarding and inflight service."
Cons: "I ordered a dietary meal and they get it right every time. Nothing to write home about but it was edible."

Pros: "It was a newer model of the plane that I flew out with and it showed. Excellent interior, food was better than the previous flight. Very comfortable and functional for each individual . Crew were fantastic in there dealings with the passengers Overall a very pleasant experience"
Cons: "The inflight entertainment was not as good as I expected. To the extent there wasn’t anything that I wanted to watch as I’d seen the only 2 films that I wanted to watch in my previous long haul leg. TV series were severely lacking in choice as was the latest movies."

Pros: "The crew was good and spoke reasonable English."
Cons: "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."

Pros: "very Good service"

Pros: "Helpful staff both on ground and in the air"
Cons: "- The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane. - Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone. - Navigating China Southern’s website for online check-in is a nightmare."

Pros: "Crew was excellent, food good, but seating was extremely tight, and very disappointing after supposedly buying Business class tickets! Ground crew was very understanding, but couldn't do much, as plane was 100% full!"
Cons: "Getting stuffed into tiny Coach seats, after paying a hefty price for Business class seats! The admin infrastructure for China Southern is woefully behind the rest of their competitors in customer service and such! I think we were about to scream if we got one more person who was going to say they wanted to help, but couldn't do anything!"

Cons: "3 hours delay I miss my professional meeting in Shanghai because of this big delay !!! I Sky Team Flying Blue Platinum for Life and this is the first time I got a bad seat and no window"

Cons: "Gave us false infor for our boarding location and we had to run for boarding to different location when 30 mins left. Very hectic situation."

Pros: "In general, the service is OK, but not outstanding. Try to do better!"
Cons: "There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!"

Cons: "Milk and sugar in the coffee."

Cons: "We were delayed an hour and 30mins, i had 2 special wheelchair assistance for both my grandparents, yet only 1 got it. Once we go to Guangzhou, the assistance was worse for both of them. And also we missed the flight because of this delayed and cost us an extra $307.49 to rebook our connecting flight and hotel."

Pros: "Absolutely nothing"
Cons: "2h delay for unknown reason, missed connection"

Pros: "Professionalism of the Crew."
Cons: "Business class seat are tired and in need of an overdue update."

Pros: "Busines class seats (pods)."

Pros: "Boarding procedure, flight attendants were helpful"

Cons: "Didn’t receive the special meal that was ordered"

Pros: "I like food"
Cons: "Nothing"

Pros: "I like everything. Good and kind staff"
Cons: "Nothing"

Cons: "The plane was too hot inside. It felt like the ac was not set properly. It was very uncomfortable. No entertainment system."

Cons: "Unable to use Mobil check- in asked at ticket counter for a forward seat next to exit doors because I am a tall person over 6’3 ended up aisle seat that had issues maintaining a locked upright position plane left 35 min late"

Pros: "Cabin crew support for food."
Cons: "Availability of limited Bollywood movies. Expecting English subtitles for Hollywood movies"

Pros: "movies"
Cons: "no directions to the hotel during our layover. No English spoken at the hotel! Very confusing."

Pros: "window control"
Cons: "I travel to see the places I go, not to watch movies instead. I found the auto-darkening of the window infuriating as I couldnt look out to watch the world I travel to see. Pretty much makes flying a waste of time if you are forced to look at movies you dont really want to watch because the real reason you bought the ticket is denied you without warning it will happen prior to investing in the ticket for the route. Button at seat worked for a while to sneak a peak at the real world but then the system seemed to take over and tell me to conform with the demand I not look."

Pros: "The service was outstanding. They had a person waiting as we got off the first flight to guide us to the second flight. The stewardesses were attentive and outstanding. The seats were comfortable, the food and movie optons were top notch. I can't recommend business class highly enough."
Cons: "I loved everything about this flight!"

Cons: "Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again"

Pros: "The price"
Cons: "In business, food was unedible !!!! Flight attendants can’t speak English. They still using bus to transfer you from airplane to terminal witch take lots of time . Then u have a layover in Guangzhou China. They still working on internet service and only one place to eat really bad food . I highly recommend to bring your food with you. And to make everything just great I never received my luggage. Of course you try to call customer service. Guess what no one is available"

Pros: ""Nothing". I really mean it Nothing."
Cons: "I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else."

Pros: "Nothing". I really mean it Nothing."
Cons: "I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else."

Pros: "A solid overall airline. Nothing extraordinary, but will get you to where you need to go comfortably."
Cons: "Nothing stands out as obvious, but it’s simply apparent the airline isn’t flying big spenders."

Pros: "Nothing"
Cons: "Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded"

Pros: "Fast plane"

Pros: "Flew Business class from SIN to CAN. Seats were OK, crew was very attentive and eager to please. Food was good."
Cons: "Seat did not go back as far as I would have liked"

Pros: "One of crew lady was very rude. Lunch was bed , but movies were great!"
Cons: "Was comfortable flight, didn't late for first time. But disappointed with crew."

Pros: "Great flight, left on time, flight attendants very friendly and always smiling. Good goodand we arrived early."
Cons: "Nothing"

Pros: "A well & kind hospitality"
Cons: "Liked almost all"

Pros: "Cabin crew very courtious and professional."
Cons: "Sitting on the Business class seats is like sitting a lump of rocks."

Pros: "Meals and professional cabin crew."
Cons: "Seats and movies are due for an update."

Pros: "leg room"
Cons: "No toiletry bag"

Pros: "Good leg room"
Cons: "Two flights now that I had a touchscreen that didn't work. Flight was fine but not exceptional. The main frustrations were from inconsiderate passengers - no doubt the ones who take advantage of lower airfares."

Pros: "Wonderful staff. We had a problem with our entertainment system and so they upgraded us to first class. Felt really valued."

Pros: "Good service."
Cons: "Nothing"

Cons: "Me and many customers on CZ 371 lost our baggages during the transit in Guangzhou. Still no update on lost and found yet."

Cons: "Good service"

Cons: "The food is not Good"

Pros: "The crew was super helpful and amazing! Comfortable seats and plenty of space for someone my size to sit (5’4”)."
Cons: "The only thing that I think could be better is the entertainment. I had a hard time figuring out how to use the screen on the aircraft but the selection of shows was good."

Pros: "Aircraft is new"
Cons: "Transfer was very bad , have to walk half hour in Chengdu airport to transfer the flight to Sydney"

Pros: "拿不到行李,需要等下一班飞机"
Cons: "拿不到行李,需要等待下一班飞机"

Pros: "Kind staff"
Cons: "Same meal three times in a row. Plane had to turn around 4 hours into the flight. I would like a refund."

Pros: "seat so so"

Pros: "The plane from Guangzhou to Beijing was newer and very well designed business class seats, the convenient layout was exceptional. I think the meal ok but the staff was exceptionally friendly helpful and took good care of me. Also this aircraft had a large movie assortment, larger than usual."
Cons: "I think the meals are the only area lacking, again not easy to have pre made meals that are as good reheated."

Pros: "The seating was very comfortable"
Cons: "The food wasn’t that great, normally in premium economy you get the same food business class. But even compared to economy the foods was not good enough."

Cons: "Air China, please clean your planes, please have good options for food, please have some reasonable (not so long) transit times"

Pros: "Smooth flight!"

Cons: "Decent budget flights. Short transfer time onto second leg was perfect and easy to follow. Only advice is not to use e.dreamers as agent, they add on a hefty fee unable to back out of. Lesson learnt!"

Pros: "Everything smooth and comfortable"
Cons: "The in flight entertainment system was very limited and of no interest"

Pros: "The crew were very attentive. Lie down seat"
Cons: "A little outdated for Business class in comparison with other airlines however for the price i would say it's worth it."

Cons: "User totally different airline than air China The seats are far too small for Western people"

Pros: "The crew is excellent, specially their head of hostes Flying is good Star alience Golden card is very good in every thing and they respect it here. Well done"
Cons: "30 mintes delaying in departure Food should be better and should have the sign of Halal/Muslim food Entertainment should be more exciting"

Pros: "It was a very cheap flight, so flying the family back to NZ from the UK, for what we paid, it was great."
Cons: "Plane food was quite average, on the first flight LHR-PEK flight the plane was a bit old and the entertainment system was nearly shot, but the second flight PEK-ALK was a dream liner, which was fantastic. For the price we paid, there was nothing we could complain about, would definitely flay again."

Pros: "Entertainment was not good the TV did not work"
Cons: "The food and stalf very good"

Pros: "First off, the flight was cheap, really cheap, so for the price it was amazing."
Cons: "Planes was a bit old so the entertainment system was a bit temperamental, poor image and the wife’s controller had taken a beating, so was hard to navigate and adjust settings."

Pros: "The plane left much earlier than scheduled. They did not wait for the rest of the passengers to board. I had to catch a flight four hours later. I spent a total of 8 hours in the VERY COLD airport."

Cons: "The seats had a foot rest that, when not used, keeps hitting your shins and reduce the already narrow leg room."

Pros: "Reasonably comfortable"
Cons: "No movie selection and nowhere to charge phones. On line check in was a nightmare."

Pros: "I was surprised that there were tons of in flight entertainment to select from. Crew was also very nice"
Cons: "The seats weren’t the most comfy and one of the meals was bad"

Cons: "No entertainment"

Pros: "Boarding was prompt and efficient."
Cons: "No power sockets to charge phones, Entertainment selection and functionality completely outdated, just managed to watch 1 movie before I gave up trying. The air hostess tried to help but mentioned that it’s just slow. During dinner service I asked for a second glass of wine with my meal but was refused as only 1 glass of beer or wine is allowed per passenger and flight, which I found very stingy as an airline and irritating from a customer care perspective."

Pros: "the timliness the processing at beijing the helpful checkin people at the akl airport. The baggage delivered promptly and without breakage. The crew worked hard to ensure"
Cons: "the shops at air port are expensive the toilet sinks were slopping and did not drain well the airline apologizing for the lack of food choice before each service pl advise airline to ask for choice at the check-in or at least make a note of the preference through email, makes life easier for them and the passengers. announcements were in chinese and the english ones were not very clear . it would be good if the announcements also came up on the seat screens CLEANLINESS WAS AN ISSUE with the overhead lockers not clean to the pull up table and magazine spaces not clean"

Cons: "Customer service on the flight was poor ."

Pros: "excellent service,help, clean, comfort, and considerable"
Cons: "Safety, Comfort and nice service"

Pros: "Kayak messages about the gate number, delay, and so on all went into my spam folder and found them later after the flight"

Pros: "Was the cheapest option at the time, and quality wasn't worse than the others"

Cons: "I booked for my wife and son. The Air China lady didn't want to let them board. She said at check-in the passport number on the reservation wouldn't match my wife's passport although in Houston they could bring up her ticket perfectly fine with the same passport. Took 45 minutes and the help of a more customer service oriented co-worker to get it resolved. Poor and stressful experience."

Cons: "I have payed extra money for window seat. But that seat has no wondow."

Pros: "Love the space of airplane"

Pros: "on the plane, Crew in CA are great! Food is delicious! Entertainment is very good!"
Cons: "I had a terrible time yesterday when I had to transfer from CA 4120 to CA 429 in Chengdu Shuangliu to Sydney. When I got off at Shuangliu airport From CA 4120 at 23:50pm, there was no airport bus to transfer me from T2 to T1 international Departure at Chengdu Shuangliu. I have to run in the dark nearly 2 km to catch 1:20 am CA 429 to Sydney Australia. Really bad international service in Chengdu Shuangliu!!"

Pros: "Comfortable flight"
Cons: "Business class seats didn’t recline much. Only peanuts for food"

Pros: "Plane was clean. Had electrical outlet between seats on one of my international flights (not the return flight). Left and arrived on time."
Cons: "Seats felt close together. Crew doesn't really return smiles. Food wasn't great. English movies that weren't "B" level were few on my first flight, better on my return flight. Not much refreshment in the 7 or so hours between meals. Did not have electrical outlets between seats on one of my international flights. English translations of announcements were difficult to understand."

Cons: "It was not a pleasant stay in Beijing airport... The staff were very rude and not helpful.. I had to fight for the wi-fi code and I had to fill out a form, for a pass to get out if the airport... I waited over 90 mins in line, only to be told I was I the wrong line, in the first place ??? !!"

Pros: "Food, especially the hot entrees and the salmon salad and the matcha cake"
Cons: "I repeatedly asked for upgrade options, was told 1) Gimpo airport can't process upgrades 2) wait until cabin door closed 3) flight is too full, no seats available when I could see an entire business class section empty. Was charged $110 to check an extra bag. Only one bag of three received upon landing. Airline staff was completely unapologetic and disingenuous, saying my bags would arrive on the next flight at 11 (there was no flight arriving at 11) and then treating me like I was inconveniencing them by needing to leave the airport two hours after my flight landed instead of continuing to wait indefinitely for my bags."

Pros: "The staff was helpful"
Cons: "The flight was cramped up and not clean"

Pros: "It took me home."
Cons: "Mediocre food, obnoxiously long boarding and decent process, dated plane, limited leg room compared to competitor flights, apathetic attitude of staff and depressing mood on board."

Pros: "The lovely crew."
Cons: "Transferring at Chengdu airport is not a good experience."

Pros: "This flight was a codeshare bw Cathay and China air, which lead to confusion on the ground at Beijing (did we book at Cathay or at Air China - even the Air China staff did not know initially) Small seats, very average food, entertainment system not up to scratch in terms of being easy to use and responsive. Relatively inexpensive flight but I would Stump up The $ next time and make sure I’m flying with someone of a higher standard"

Cons: "The plane was delayed over one hour for take off in Shanghai"

Pros: "My previous flight was delayed so I missed the plane I was scheduled for, but Air China found me a replacement flight that was only a couple of hours later. Despite the extra passengers from the delayed flight the plane still had a few empty seats and I was able to take an exit seat for extra legroom (I'm 6'5"), although I will still upgrade in future."
Cons: "On the flight out the plane was really warm, so this time I dressed on that basis, but the flight was really quite cold. I guess I'll have to figure out a changable set of cloths in future."

Pros: "The crew were helpful and friendly throughout, trying to find out what we should do about missed connections during the flight, I was able to move to an empty exit seat (I'm 6'5") so the delay was relatively comfortable."
Cons: "Well we were delayed for an hour and missed connection as a result, but you can't really blame the airline for that."

Pros: "Courteous service, clean cabin"
Cons: "Food was ok...very bland and rather tasteless"

Pros: "The Beijing/Osaka flight was a smaller simpler plane than the Heathrow/Beijing one, but cconsidering the amount of time both flights take relative to each other, I think it had the better balance of the two."
Cons: "The only thing I'd suggest is while the Crew were great and did offer drinks a number of times, the first drinks run seemed late - although that might just be a combination of needing to wait until the plane has reached full altitude and the desire to clear the unpleasant Beijing air."

Pros: "Flight was good but my luggage case was broke the two wheels have been broke off make my case not useable as it has two holes were the wheels was"
Cons: "suit case was broke wen I was given it at ho chi ming city two big holes where the wheels was I have taken photos also"

Cons: "I couldn't watch movies on the flight all the writing was in Chinese so the flight was boring"

Pros: "Vert spacious and comfortable. Kind staff made me feel comfortable throughout the 10hr flight."

Read more about China Southern

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