Flight was good and staff was efficient and friendly. Being a discount airline, they charge for carry on, food and beverages. I did not partake, but your survey doesn't have a n/a button. My only thing was that it felt like I was sitting on a cement block. My behind was sore after a couple of hours. I was not able to check in on line, so very thankful that the linecat the airport moved quickly. I think I will use Swoop in future if I just need to get somewhere and don't need to bring carry on bags.
Bring your own water, do not expect and comfort on the plan, and over priced gross processed food. Drinks were could (paid for) and saw we needed to bring our own water for a 5 hour flight. Kinda shitty you have to pay for carry on- same price and stowaway luggage. The luggage cost more than 2 round trips from Toronto to Victoria bc. Shocked at that
Airline did Not inform us is further delays to an already cancelled flight. Big chaos prior to boarding.
I would take swoop for a 1, maybe 2 hour flight MAX. Every thing is an up charge, even water. The seats don’t recline so it makes it very tough sitting in that small space. The crew was amazing though, they went above and beyond to try and make the experience comfortable. Also, we were delayed a total of 4 times - 5 hours.
Early morning flight bag check in was chaotic
I've flown with swoop a few times and always had a good experience. The crew are pleasant and helpful. Thanks
Better check in process. Took 1/2 hour
It’s a no frills airline, professional and gets the job done well.
Nothing at all. The flight attendants couldn’t care less about the passengers. Overheard 2 complaint about being “too tired to bother or care about anything”. Complaining about working 2 jobs and was even too tired to care about returning a lost pair of glasses that they just threw away. Never flying this crappy airline again.
Really nice flight barring a one hour delay, which was already informed. Staff at abbottsford check in counter was very friendly and helpful. Her name was Robin.
Lack of staff Airplane (even with upgraded seats) was not comfortable Boarding took extremely long, no system in place Inconsistent messaging on reason for delay
I sat near a man who continually took his mask off. He was told to put it on 3 different times. He would say “ oh sorry” then remove it as soon as they walked away. By the end of the flight they had given up and they all walked by him “maskless” and didn’t say anything. He coughed and sneezed throughout the flight
All is well
Price was good. Boarding was terrible. Perhaps it was on the airport authority. No food and no entertainment, as expected. No tunnel for boarding and getting off (inconvenient)
Cons: We ran into a hiccup at the airport and my wife left her purse in the bathroom near security. Since the gate was over 1km away we ended up arriving 5 minutes before departure time but the gates were closed and they would not let us on.Gate staff were very unhelpful, and the next day the manager at Halifax was very rude about returning our checked luggage. We will fly with WJ/AC from now on.
On time, friendly staff
There is no in-flight entertainment or food on this flight but for the price it was perfect - direct flight, on time, easy check in and boarding experience
You get what you pay for. It was all good.
Cons: Was very late. Could not sort out simple boarding issues
Pros: Flight once it got to Edmonton was ok
Cons: Communications with travelers...5 hour delay! Meal vouchers were given with only one restaurant open and maxed out on space and good items...just a bad situation.
Pros: Pricing is great
Cons: Seats, complimentary food, timing of flight
Pros: That it was cheap when we booked it online.
Cons: Apparently it wasn’t that cheap of a flight after all. We had to pay for our luggage instead of a carry on. And the plane was empty not full with passengers. That to us was a ripoff. Don’t Deceive passengers to fly cheap with you when you’ll make them pay you for carry on when it’s not needed.
On board Swoop flights, cabin baggage should not exceed 52x38x23cm. If your hand luggage is bigger, the Swoop assistance team will most likely ask you to pay extra for checked luggage.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Swoop.
Hamilton is the main operating base for Swoop. The majority of scheduled flights depart from there, while a secondary hub in Edmonton adds support. The two hubs work together to conduct domestic services across Canada as well as into the United States, Mexico, and the Caribbean. Budget-conscious travelers are a targeted audience for the carrier, with nonstop flights available from Canada to Jamaica and Mexico’s Pacific coast.
Marketing itself as an ultra-low-cost carrier, Swoop offers customers affordable and simple travel options. Decluttering packaged services, the base rate of a ticket comes without extras such as food, checked baggage and entertainment. This allows the airline to provide lower prices, while it is easy to upgrade to additional amenities prior or during your flight. Destinations are mapped using a point-to-point system. This means there are less opportunities for customers to book connecting flights, but fares are subsequently reduced.
First commencing scheduled routes in 2018, it is a subsidiary of WestJet. In line with reducing costs, the carrier only offers an Economy cabin. Upgraded seats can be purchased with extra legroom. A personal AC power outlet and USB port is available for every passenger.
Swoop chooses to operate an entirely Boeing group of aircraft. The preferred model is the narrow-body 737-800 series, which has a capacity of roughly 189 passengers. A distinct pink and white color scheme decorates the fleet. Each airliner is given a name such as Bob or OhCanada – you can find the name of the plane you’re traveling on underneath the cockpit window.