Traveller reviews
Overall rating
6.2
Good
Based on 34 reviews
Boarding
6.5
Comfort
5.9
Crew
7.1
Entertainment
4.4
Food
5.0
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Recent reviews
Traveller rating
12
3
4
6
0
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8.0
Flight was good and staff was efficient and friendly. Being a discount airline, they charge for carry on, food and beverages. I did not partake, but your survey doesn't have a n/a button. My only thing was that it felt like I was sitting on a cement block. My behind was sore after a couple of hours. I was not able to check in on line, so very thankful that the linecat the airport moved quickly. I think I will use Swoop in future if I just need to get somewhere and don't need to bring carry on bags.
Reviewed Aug 2023review from
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6.0
Bring your own water, do not expect and comfort on the plan, and over priced gross processed food. Drinks were could (paid for) and saw we needed to bring our own water for a 5 hour flight. Kinda shitty you have to pay for carry on- same price and stowaway luggage. The luggage cost more than 2 round trips from Toronto to Victoria bc. Shocked at that
Reviewed Jun 2023review from
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4.0
Airline did Not inform us is further delays to an already cancelled flight. Big chaos prior to boarding.
Reviewed Mar 2023review from
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2.0
I would take swoop for a 1, maybe 2 hour flight MAX. Every thing is an up charge, even water. The seats don’t recline so it makes it very tough sitting in that small space. The crew was amazing though, they went above and beyond to try and make the experience comfortable. Also, we were delayed a total of 4 times - 5 hours.
Reviewed Mar 2023review from
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10.0
Early morning flight bag check in was chaotic
Reviewed Feb 2023review from
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8.0
I've flown with swoop a few times and always had a good experience. The crew are pleasant and helpful. Thanks
Reviewed Feb 2023review from
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10.0
Better check in process. Took 1/2 hour
Reviewed Jan 2023review from
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8.0
It’s a no frills airline, professional and gets the job done well.
Reviewed Aug 2022review from
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2.0
Nothing at all. The flight attendants couldn’t care less about the passengers. Overheard 2 complaint about being “too tired to bother or care about anything”. Complaining about working 2 jobs and was even too tired to care about returning a lost pair of glasses that they just threw away. Never flying this crappy airline again.
Reviewed Aug 2022review from
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10.0
Really nice flight barring a one hour delay, which was already informed. Staff at abbottsford check in counter was very friendly and helpful. Her name was Robin.
Reviewed Jul 2022review from
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4.0
Lack of staff Airplane (even with upgraded seats) was not comfortable Boarding took extremely long, no system in place Inconsistent messaging on reason for delay
Reviewed Jul 2022review from
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6.0
I sat near a man who continually took his mask off. He was told to put it on 3 different times. He would say “ oh sorry” then remove it as soon as they walked away. By the end of the flight they had given up and they all walked by him “maskless” and didn’t say anything. He coughed and sneezed throughout the flight
Reviewed May 2022review from
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10.0
All is well
Reviewed Apr 2022review from
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2.0
Price was good. Boarding was terrible. Perhaps it was on the airport authority. No food and no entertainment, as expected. No tunnel for boarding and getting off (inconvenient)
Reviewed Mar 2022review from
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2.0
Cons: We ran into a hiccup at the airport and my wife left her purse in the bathroom near security. Since the gate was over 1km away we ended up arriving 5 minutes before departure time but the gates were closed and they would not let us on.Gate staff were very unhelpful, and the next day the manager at Halifax was very rude about returning our checked luggage. We will fly with WJ/AC from now on.
Reviewed Feb 2022review from
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10.0
On time, friendly staff
Reviewed Jan 2022review from
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10.0
Plus seating
Reviewed Nov 2021review from
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10.0
There is no in-flight entertainment or food on this flight but for the price it was perfect - direct flight, on time, easy check in and boarding experience
Reviewed Nov 2021review from
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7.9
You get what you pay for. It was all good.
Reviewed Aug 2021review from
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2.0
Cons: Was very late. Could not sort out simple boarding issues
Reviewed Mar 2020review from
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5.5
Pros: Flight once it got to Edmonton was ok
Cons: Communications with travelers...5 hour delay! Meal vouchers were given with only one restaurant open and maxed out on space and good items...just a bad situation.Reviewed Dec 2020review from
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10.0
Pros: Great
Cons: nothingReviewed Dec 2019review from
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8.3
Pros: Pricing is great
Cons: Seats, complimentary food, timing of flightReviewed Jun 2019review from
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2.0
Pros: That it was cheap when we booked it online.
Cons: Apparently it wasn’t that cheap of a flight after all. We had to pay for our luggage instead of a carry on. And the plane was empty not full with passengers. That to us was a ripoff. Don’t Deceive passengers to fly cheap with you when you’ll make them pay you for carry on when it’s not needed.Reviewed May 2019review from
Swoop FAQs
What is Swoop's carry-on size allowance?
On board Swoop flights, cabin baggage should not exceed 52x38x23cm. If your hand luggage is bigger, the Swoop assistance team will most likely ask you to pay extra for checked luggage.
How does KAYAK find such low prices on Swoop flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Swoop.
Flight status
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Top airports served by Swoop
Swoop contact information
- WO IATA code
- +1-587-441-1001 Call
- flyswoop.com/ Visit
Overview of Swoop
Hamilton is the main operating base for Swoop. The majority of scheduled flights depart from there, while a secondary hub in Edmonton adds support. The two hubs work together to conduct domestic services across Canada as well as into the United States, Mexico, and the Caribbean. Budget-conscious travelers are a targeted audience for the carrier, with nonstop flights available from Canada to Jamaica and Mexico’s Pacific coast.
Marketing itself as an ultra-low-cost carrier, Swoop offers customers affordable and simple travel options. Decluttering packaged services, the base rate of a ticket comes without extras such as food, checked baggage and entertainment. This allows the airline to provide lower prices, while it is easy to upgrade to additional amenities prior or during your flight. Destinations are mapped using a point-to-point system. This means there are less opportunities for customers to book connecting flights, but fares are subsequently reduced.
First commencing scheduled routes in 2018, it is a subsidiary of WestJet. In line with reducing costs, the carrier only offers an Economy cabin. Upgraded seats can be purchased with extra legroom. A personal AC power outlet and USB port is available for every passenger.
Swoop chooses to operate an entirely Boeing group of aircraft. The preferred model is the narrow-body 737-800 series, which has a capacity of roughly 189 passengers. A distinct pink and white color scheme decorates the fleet. Each airliner is given a name such as Bob or OhCanada – you can find the name of the plane you’re traveling on underneath the cockpit window.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.